Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility
The current manager Emily is awesome
Emily was incredibly kind, professional and helpful. She was great to work with!
Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.
It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.
Staff was very nice and helpful!
Everything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.
When I need another storage I will be back
An excellent experience !
Great place for storage!
Very friendly kind helpful quick
Very friendly, quick, helpful.
The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.
Not sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.
I stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!
Staff was great
The young lady that checked me in was patient and nice.
Always good to work with. Will use again if needed.
Debra was wonderful! Extremely helpful and easy to work with!
Great service
Deborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.
Very friendly and helpful
Great staff. Highly recommended.
I was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,
This was the worst Experience with this facility that I had in the last 5 to 6 years
Have had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.
Miss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!
Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.
The staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.
Na
Items in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.
Deborah was awesome & personable as always! Didn’t realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.
Are storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awful
Very helpful staff.
I use the one on Fernandina Road Columbia SC, they were great.
My unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don’t have & the door hinge on the outside & easy target.
Thanx!
I rented for one year and always felt safe when visiting my unit.
Listen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.
Quentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!
Awesome service
Quentin was awesome with helping with our move in.
T
Over all experience was good...... only used storage 3 months. Staff was always helpful if I needed help or had any questions.
overall the experience was great. staff was very helpful and knowledgeable and friendly. would certainly come back for any future needs
Deb was as nice as she could be. Also young gentleman was as sweet as he could be. AA. Sorry I don't know his name. and only way to know who I am talking about is that he was African American. bj
Facility convenient, well- maintained, and secure.
Quinton was outstanding! He's always so professional yet he makes you feel like friend and not just a number or customer. He always goes the extra mile. He's a great asset to the company indeed!
Great service.
I understand your reasoning for requiring people to use a lock that can not be cut. I had my own version of that type lock, it wasn't round SO HAD TO BUY ANOTHER. THAT IS STUPID. I SHOULD GET $ BACK
Thank for your help in coming to my needs. It was a pleasure to rent from yall and thanks again for your business.
Na
Rent high, temp always outside of range that it’s guarenteed, I was storing a lot of high end electronics and guitars, for such a premium in rent I expect the climate control to be within range!
