Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only thing I don't like is how long it's taking to issue my refund!
Justin G.
Évaluation :
5
Ms. Prioluel was very PROFESSIONAL.. sorry about the miss spelled last name.
DORIS P.
Évaluation :
5
A very good experience. The personnel were friendly and helpful. I will use them again!
Karen A.
Évaluation :
5
Excellent service
Venita C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominyck C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HELEN B.
|
Premières impressions
Évaluation :
3
When trying to check in using my mobile phone, it required me to use the GPS feature of my phone to confirm I was at the correct location. I was there, but it kept saying that I was not at the location. I needed to go inside the office and retry a dozen times before it finally found me. Updating the acceptable radius for "you are at the location" would be helopful.
Alexander F.
Évaluation :
5
Overall excellent short term rental experience. Especially the people who work there - great customer service.
Deanne M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Torrey O.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LeGreta D.
|
Expérience générale
Évaluation :
5
Very professional and informative
James H.
Évaluation :
1
I was lied to by your uhaul employees at the 3754 Fernandina rd ….. they told me the were only holding my card on file and charged my card $1 159,36 after they said they were not processing for 3 days and processed it instantly and now I cannot eat now for 3 days because you took all my money ….. I am contacting an attorney for misrepresentation of your employees being they were negligent and not trained properly…. My name is Bryan Scanlan my phone number is 845-519-3318 ….. If I am not remembursed for your employees misrepresentation of your company I will be taking legal action… also I was threatened by your employee so I will be pressing charges.
Bryan S.
Évaluation :
2
I never had light in any of my units. After Breanna Harvley left, the manager at that location (can't remember her name) was horrible, she was rude and unprofessional. Beverly was pleasant and helpful when I needed assistance with the light issue. Prior to the new manager I would have given an Excellent 5*. Breanna Harvley was a pleasure to work with.
REGINA S.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Teyania W.
|
Expérience générale
Évaluation :
5
Pretty much nothing everything is good... But they do need to do more maintenance on the trucks that they let out. because the truck that I had the windshield was coming out of it.. but overall things was okay...
della E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEO K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth F.
Évaluation :
2
Allow pickup for in town that is actually in town not 25 miles away...never came out to check before or was not told that I had to do the inspection on my phone...
Denise B.
Évaluation :
5
It was such an easy check in process and truck was ready to go. Very happy
Theresa R.
Évaluation :
4
The overall rental of the truck was good. However, I had also reserved an appliance dolly to go with the truck. After confirming availability of the dolly on the day before the reservation, it was not available upon pickup. This forced me to rent at another location after picking up the truck, and delayed me an hour of moving time.
Patrick T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
dereco H.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DELESSIA D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shalonda E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris P.
Évaluation :
4
To check in equipment before customer leaves to assure the charges being charged. I still haven't seen a final statement of charges.
Benita J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Althea J.
Évaluation :
5
Clerks we're nice and helpful. Smooth pickup experience.
Michael F.
Évaluation :
5
None Margee was awesome. Super helpful and made the process easy.
Thomas G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R.
Évaluation :
5
Great customer service skills and experience. Friendly and courteous staff .
WILLIE H.
Évaluation :
5
Nothing. Great experience.
Romeo J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Veronica M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEO K.
Évaluation :
5
Keep up the good work
Muhammad A.
Évaluation :
5
customer rep was great
Larry O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abigail H.
Évaluation :
5
Owner operator was friendly and professional. Equipment was pretty banged up, but still functional.
Michael G.
Évaluation :
5
I am not sure of the name of the guy who helped me at the counter but he was awesome! He explained everything to me and was so nice and was even training someone at the same time.
Jessica B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neil M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean P.
Évaluation :
5
The front desk customer service man was great! The movers, Fast Moving Co, was awesome as well. They unloaded my truck very fast.
ELISHA S.
Évaluation :
5
Fast Moving company was excellent! They unloaded my truck super fast without any damages.
ELISHA S.
|
Premières impressions
Évaluation :
5
Always kind and helpful.
Darlene T.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Maggie M.
|
Premières impressions
Évaluation :
5
Excellent customer service. Sales associate had me in and out in a timely manner.
darren E.
Évaluation :
5
Thanks Victoria for providing great customer service.
carroline F.
Évaluation :
5
The attendant was very nice and helpful. The truck had 133k plus on the odometer and needs work. The transmission did not seem to be shifting properly. Overall I didn't trust the truck. Since it was local driving I tolerated the issues. On the plus side I thought that the facility was nice.
Jose G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Talisha T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa H.
Évaluation :
5
My service rep, Victoria, was knowledgeable and efficient and friendly...no improvement needed. thanks
Frances D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodney B.
|
Expérience générale
Évaluation :
1
I have used U-Haul for my moving and storage needs many times over the years, but no longer after this experience!! Worst service experience I've ever had! I will never use U-Haul again for anything. The ridiculous fees they charge if you are one day past the due date and the service the staff provides are unacceptable. I was never more than 2-3 days past my due date, because my life as most people is very busy. But I came to my unit and a lock was on my unit. So I drove 30 minutes to my unit to grab a few items for my son only to find I was locked out. When paying $115 for a tiny 7x10 unit, I should be able to access it when I need to! I was yelled at, cussed at and hung up on by the manager at the I26 location when I called to discuss the situation. 8 months at this facility and nothing but issues! Could never get in touch with anyone. Even the reps at the 800 customer service number are not the friendliest. I'm DONE with U-Haul! There are too many other companies that are better priced and believe in good customer service.
Sherri O.
|
Expérience générale
Évaluation :
5
Keep Victoria at all cost, she's awesome !!
Brandy G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRAIG A.
Évaluation :
5
Online messed up
My Reservation...but they gave me a free month storage thou I appreciate that a lot
Gloria R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PALMER G.
Évaluation :
5
Nothing currently. It seems Uhaul has improved its performance over recent years.
DAVID T.
Évaluation :
1
Our storage unit was on the second floor. There were multiple times we had issues with the elevator opening and closing and even moving when the buttons were selected. *We were unable to get in touch with the office by phone during the time we had to unit. We were also unable to contact the office to close out the account. Even the customer service line was unable to get in touch with anyone in the building to notify them that we cleared the unit. * Customer service notated in the account that we moved out and that would be enough since no one was able to reach the office. I received multiple calls and emails regarding the account being past due before receiving this survey. Even today I was unable to reach anyone at the office to discuss this matter. I will be back in Columbia in a few weeks and I would like to speak to the manager about this matter.
Tonia G.
|
Expérience générale
Évaluation :
3
Thanks for the memories.
SHARON S.
|
Expérience générale
Évaluation :
3
When I initially went to the office no one was in office, this was around 430p on 2/21/22. I waited until 440p and no one showed up, the store was empty. I called out for someone and even called the store phone and no one still came to assist.. I then decided to leave and come back around 630p and someone was then there to assist..
DeAnna J.
|
Premières impressions
Évaluation :
3
Have vehicle available at facility that I called and where my goods were stored. That said, Melvin was outstanding and I appreciated all his efforts to make my move a smooth experience.
RANDY H.
Évaluation :
5
Move in date : 2/19/22.
Pauline e.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LE Z.
Évaluation :
5
Thanks
Dayna W.
|
Expérience générale
Évaluation :
4
Computer system had issues and had to restart several times
ELIZABETH L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Janel B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sydni H.
|
Expérience générale
Évaluation :
5
Was excellent, the employee was very helpful and knowledgeable
PHILIP M.
Évaluation :
5
Should be 24 hour access without paying extra
vernon s.
|
Premières impressions
Évaluation :
5
Very knowledgeable representative. No negative comments.
CHARLES C.
Évaluation :
3
The problem with the vehicle I rented was disturbing because upon starting the truck the engine was extremely loud. We realized that the vehicle was missing the catalytic converter. The worker came out to listen to the engine but he said that the sound was normal. I have rented U-Haul before and I have not heard one in such poor state
ANGELA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRACEY F.
|
Premières impressions
Évaluation :
5
Staff was knowledgeable and courteous.
Davis P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIDGETT K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALERIE R.
Évaluation :
4
I thought it was dangerous to rent a vehicle that had a "Service Tire Monitor" warning. The van should most definitely be serviced before it's rented again.
Lisa F.
Évaluation :
5
I paid in advance and actually did not pick up until a couple hours later. They would not allow a grace period which sucks. That is the only complaint that I have. Everything else was great.
SANDRA W.
Évaluation :
2
When I first came to that location on Fernandina road Great manager she always looked out I paid my storage on time because I'm on a budget I'm disabled this new lady comes in and nickled and dime me to death true enough I know the pandemic isn't the greatest place to be in at this point in time in life but business is business and she was all about business and wasn't given any breaks I make a payment if I had a balance I got charged more than what I paid so I had to leave and the young man that she has working for her is dumber than a bag of rocks couldn't take payments for accounts that's in the hole because the manager wasn't there came there several times to make payments he couldn't take the payment because of the fact that I spoke with the manager and she didn't relay the message to him needs to be a dialogue between manager and employee she needs to trust him to do his job and he needs to know his job with that being said that's why I left the facilities have a good day.
Bryce F.
|
Expérience générale
Évaluation :
1
I put too much gas in the uhaul and y'all money hungry asses still charged me for the 1 mile I went over bringing it back. Run me my money back for that extra gas or go suck the gas out the uhaul so I can put it in my car. Gas too high to be playing with y'all like that fr!
Regina Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demarcus K.
Évaluation :
3
The guy at the counter was nice
TYLER N.
Évaluation :
5
What you do is better for me
WADE I.
Évaluation :
2
I stored everything for 18 months. When I moved my belongings out of the unit, I found that the roof had leaked and some things were ruined. I filed a claim but haven't been able to speak to anyone about it for weeks. Even if they don't intend to compensate me, I feel they should tell me. I spent $1,800. at that facility.
Kathryn H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodore P.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Desmond M.
Évaluation :
3
Na
Rosana F.
Évaluation :
5
Enjoy the service
JOHANNA P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
APRIL J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN M.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHARLES S.
Évaluation :
5
Just wanted to say that the manager was helpful and efficient. She was great!
TIMOTHY E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARCOS M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey S.
|
Expérience générale
Évaluation :
5
The people working there are very pleasant and helpful. They went above and beyond to help me when I had a very difficult situation. I would use that storage facility again for sure!
corey b.
|
Expérience générale
Évaluation :
1
I was told I would have to leave my personal vehicle registration with them if I wanted to rent the pickup truck. Then when I came back to return the truck not only did they leave after assuring me they would be there, but they held on to my registration for a full day without my consent. This whole place is illegal and unhelpful. Would not recommend.
Cadeedra K.
Évaluation :
5
Everything went fine no issues people were very helots down friendly
VINCENT B.
Évaluation :
4
Management has definitely improved over the last couple of years. Like a different place. Professional and bookkeeping problems were fixed.
SHAWN R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WENDY L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwyn W.
|
Premières impressions
Évaluation :
5
Both people working were over the top friendly and helpful!! Couldn't have asked for a better crew to help me after a 1200 mile drive! They really went above and beyond!
corey B.
Évaluation :
5
The associate was so helpful and friendly!!! He made returning the equipment a breeze! Merci.
Elizabeth L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thelka B.
|
Premières impressions
Évaluation :
3
I am very disappointed in my most recent UHAUL truck rental experience. Overall, everything was going well until I returned the truck. The guy working at the facility overcharged me. He charged me a $25 cleaning fee because some mud was on the floor of the driver's side due to the constant rain during my rental period. Additionally, he charged me for a dolly that was already on the truck when I rented it and I didn't use it. I felt as if he was trying to overcharge me unnecessarily. He didn't discuss any of these charges with me and had I not reviewed my receipt I wouldn't have known anything about the additional fees. Poor experience - last time renting at this location.
PAMELA D.
Évaluation :
5
Great place for storage, will highly use you again, thanks
Acquanetta G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Herhighness W.
|
Premières impressions
Évaluation :
5
There was some little trash behind the seats of our Uhaul that we cleaned ourselves. But other than that, it was mostly clean.
AARON B.
Évaluation :
5
Great experience.
ZELLA H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawayne S.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Courtnie S.
|
Expérience générale
Évaluation :
3
My reservation was for Broad River Rd. When I arrived, I was told it was transferred to Fernandina Rd. None of the card info was at Fernandina, so I had to contact my grandson to get his info again. I gave it to the desk clerk. He had to refresh his computerâ¸, so I had to call my grandson again to get his info. It was a hassel!
JOHN M.
Évaluation :
3
My unit was in building D. The hall My unit was in was very dark and had a burnt out light. Since there aren't lights in the units, it was pitch black in my unit and I had to use the flashlight on my phone to look around. There needs to be more lighting and maintenance of ones that burn out. There were too many rent increases that occur every year and a half or so. Otherwise, my belongings were kept safe and I appreciate not having to worry about my things being stolen.
Kara R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLADDY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BETTY E.
Évaluation :
5
Rien
HENRY J.
Évaluation :
5
The entire staff super sweet. Very customer service friendly and accommodating. I even went back the next week for the same service as I needed additional movingstorage.
Ava L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shanika b.
|
Premières impressions
Évaluation :
1
Shortages in the radio
Would not pull a HIII at all
Need a alinement all over the road
DELPHINE S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
LATORI S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara V.
Évaluation :
3
I been gone long before 9/29
Carlton A.
|
Expérience générale
Évaluation :
3
The staff is great, trucks are clean. Pricing sucks. $19,95 + mileage turned into $77, for a pickup. I could have rented a truck from Enterprise for the day for that amount. I know it's technically not “misleading†as the “fine print after the asterisk explains thisâ€, but why advertise as $19,95 when it's only that much if you don't actually drive it at all? Also had to leave my credit card with the desk attendant as “policy†for a local rental because I don't have a military ID or passport? Never had to do this before either.
Amber V.
Évaluation :
1
Your policy of copying my driver license and then holding my car registration as collateral is ridiculous. That gives you all the information you need to steal my identity and even sell my car online. When your employee asked for my registration or passport to hold while I had the van, I was shocked. That can't even be legal. Then he wanted the name and phone number of a second contact. So I gave him a made up number and name. Way too much of my private information just to drive a van for a couple of hours. Also, you charge 89 cents a mile and then expect me to pay for gas too. And you make me pay for mileage up front when who knows how many miles they are going. This is a horrible and unethical way to do business. I will never, ever be your customer (victim) again.
Susan S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Frankie R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben T.
Évaluation :
5
U-Haul is the BEST.
SRINIVAS B.
Évaluation :
3
Better customer experience -- young guy at the counter mumbled during our entire conversation...
NEAL T.
Évaluation :
5
Happy customer
DERICK S.
Évaluation :
5
There was an issue with my unit, but the sales person gave me a bigger unit (only unit available) with one month free to even out the cost
Keri K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAUREEN F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RONALD D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol D.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tierra R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VANN D.
Évaluation :
5
Sylvester was great, polite and knowledgeable.
BEVERLY S.
|
Expérience générale
Évaluation :
5
Breanna was great to work with - very helpful! Great customer experience at this location.
JESSICA B.
Évaluation :
5
I've used uhaul numerous times. Great company!
JUNE R.
Évaluation :
4
Would like to have 1st. Floor
JAMES H.
|
Premières impressions
Évaluation :
4
I was a little worried, because reaching someone to close out was hard. I'm not in town and had to communicate by phone but everything worked out fine in the end. Thanks you to the staff and manager at my unit.
Valvita D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMBER E.
|
Premières impressions
Évaluation :
5
Super great experience
Gary P.
|
Expérience générale
Évaluation :
5
The staff was friendly and accommodating, plus I loved the fact that there was an elevator.
BEVERLY S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aureia H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bri s.
|
Premières impressions
Évaluation :
5
I couldn't ask for any better service!
Kathy S.
|
Premières impressions
Évaluation :
3
Had to bring my furniture down from the third floor by walking Dow the stairs
Helen R.
|
Expérience générale
Évaluation :
5
This particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.
Shakira Y.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULA H.
|
Expérience générale
Évaluation :
3
I had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn't develop mold.
BEVERLY B.
|
Expérience générale
Évaluation :
5
I moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.
DEBBIE R.
|
Premières impressions
Évaluation :
2
I moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I'm just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I'm disappointed it has ended this way.
Kelly A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darlene T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
William R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamika J.
|
Expérience générale
Évaluation :
5
Very pleased
Larry W.
|
Expérience générale
Évaluation :
5
Emily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.
Shawna G.
|
Premières impressions
Évaluation :
5
Emily was friendly and very knowledgeable.
Darron M.
|
Premières impressions
Évaluation :
5
Great customer service. Emily was super!
Jaime G.
|
Expérience générale
Évaluation :
5
She was super nice to me and very informative.
Antonio S.
|
Premières impressions
Évaluation :
5
Good customer service. Easy access.
Jaime G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEO J.
|
Expérience générale
Évaluation :
5
This staff of this place is super nice. She know what to do and try to help the customer. I definitely recommend this storage to my friends.
JAMES K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonita B.
|
Expérience générale
Évaluation :
5
Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility
Victor A.
|
Expérience générale
Évaluation :
5
The current manager Emily is awesome
Steve U.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Annette S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan R.
|
Expérience générale
Évaluation :
5
Emily was incredibly kind, professional and helpful. She was great to work with!
Carolina Sunshine f.
|
Premières impressions
Évaluation :
2
Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.
Billy M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tysheima M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUG R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARKELL B.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark H.
|
Premières impressions
Évaluation :
5
It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.
Curtiss Z.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamika J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jared B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamika J.
|
Expérience générale
Évaluation :
5
Staff was very nice and helpful!
Samantha L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen T.
|
Expérience générale
Évaluation :
3
Everything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.
Alvin S.
|
Premières impressions
Évaluation :
5
When I need another storage I will be back
DONALD D.
|
Expérience générale
Évaluation :
5
An excellent experience !
KENNETH D.
|
Expérience générale
Évaluation :
5
Great place for storage!
Dawna G.
|
Expérience générale
Évaluation :
5
Very friendly kind helpful quick
Scott M.
|
Premières impressions
Évaluation :
5
Very friendly, quick, helpful.
Margie M.
|
Premières impressions
Évaluation :
5
The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.
Alexandra H.
|
Premières impressions
Évaluation :
1
Not sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.
Roxana G.
|
Expérience générale
Évaluation :
5
I stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!
Daniel C.
|
Expérience générale
Évaluation :
5
Staff was great
Jonathan P.
|
Premières impressions
Évaluation :
5
The young lady that checked me in was patient and nice.
Christina P.
|
Premières impressions
Évaluation :
5
Always good to work with. Will use again if needed.
Brookdale Senior L.
|
Expérience générale
Évaluation :
5
Debra was wonderful! Extremely helpful and easy to work with!
ALISIA C.
|
Expérience générale
Évaluation :
5
Great service
Trena T.
|
Expérience générale
Évaluation :
5
Deborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.
Keithea B.
|
Expérience générale
Évaluation :
5
Very friendly and helpful
Jeanette C.
|
Expérience générale
Évaluation :
5
Great staff. Highly recommended.
George M.
|
Expérience générale
Évaluation :
5
I was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,
Paul A.
|
Expérience générale
Évaluation :
1
This was the worst Experience with this facility that I had in the last 5 to 6 years
Keyshia M.
|
Expérience générale
Évaluation :
5
Have had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.
REDEEMER LUTHERIAN C.
|
Expérience générale
Évaluation :
5
Miss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!
Daniel C.
|
Premières impressions
Évaluation :
5
Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.
Cullen D.
|
Premières impressions
Évaluation :
1
The staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.
OTMANE B.
|
Expérience générale
Évaluation :
3
Na
Keyshia M.
|
Premières impressions
Évaluation :
1
Items in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.
charity h.
|
Expérience générale
Évaluation :
5
Deborah was awesome & personable as always! Didn't realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.
MARKELL B.
|
Premières impressions
Évaluation :
1
Are storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awful
robb A.
|
Expérience générale
Évaluation :
5
Very helpful staff.
SAMUEL M.
|
Premières impressions
Évaluation :
5
I use the one on Fernandina Road Columbia SC, they were great.
FRANCES S.
|
Expérience générale
Évaluation :
1
My unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don't have & the door hinge on the outside & easy target.
Amelia C.
|
Expérience générale
Évaluation :
4
Thanx!
Donald S.
|
Expérience générale
Évaluation :
5
I rented for one year and always felt safe when visiting my unit.
Glenda S.
|
Expérience générale
Évaluation :
2
Listen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.
