Everything was great and Dustin was the best
KIMBERLY RCustomer Reviews for U-Haul Moving & Storage at I-30 and Chicot Rd
Testimonials From Recent Customers
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Had great customer service. Very helpful and very understanding of my needs. 10 out of 10.
BERRY S | Premières impressionsThis location was great the first location did not have our truck there But the customer service lady got us hooked up with just an hour delay
Jessica HThe team was so great nice and professional !
SHERRY DThey was very nice and polite I would recommend someone else
Laure B | Expérience généraleI was very pleased with the service we received I was in and out very quickly but the thing I was disappointed with all the hidden fees I did take out insurance for $28 so $19,95 plus insurance is $47,95 then you have 0,99 since a mile plus $30 for gas even though I put gas in it to put back to where it was on the gage which you have to or they will charge you basically it was $78,84 I feel U-HAUL that is misleading but back to service the lady that waited on me was super nice and knew her job well
EVA RExcellent service à la clientèle. The attendant was friendly and professional. She completed the transaction quickly, explaining everything, then hooked up the trailer to my vehicle. Later, returning the trailer and completing the rental transaction was a breeze. All the equipment seemed to be clean and in good condition. The lot was easy to access with plenty of room to maneuver.
ROGER PThe young lady who was working was wonderful and helpful
RICHELLE CStaff was excellent and very helpful
TOREY TTruck smelled pretty heavily of cigarette smoke. I cleaned the interior wiping it down and spraying with air freshener and it helped. Windshield was pretty dirty on the inside and out, otherwise the truck was fine. Cleaning a little more would be good though.
STEVEN GGreat staff!!!
MARCUS MTerrible service. Guaranteed truck not there
Allen DThis location was great, however the first place I picked to pick up for some reason couldn't accommodate the pick up and it got switched. The second place, the one it was switched to, opened later than i picked and also didn't do the pick up through app so I couldn't get the truck. So in the future maybe you should make sure that if a person chooses to pick up with the app that it's actually available at the location.
MICHAEL SExcellent customer service.
KELLI SJe leur donnerais 100 étoiles, si je le pouvais. The lady that worked with me I believe her name was Laquetta, she was such a joy to work with she put a smile on my face as I was having a not so good day that early in the morning. She is very kind and sweet and I would highly recommend this place!!!!
Keisha YSlightly smaller and older location, but very friendly staff who helped disconnect and park the trailer.
ADAM BIt was the best decision I've made. The employees to the storage both were amazing. The area was safe and we appreciated the help they gave us.
Bhavesh p | Expérience généraleVery friendly and professional staff. Equipment was clean and ready. People on the phone were great.
JONATHAN MMuy eficiente y rápido
Maria BOne unit over 10plus years not any problem at facilitie. Great excess friendly and helpful staff.
Kevin W | Expérience généraleNo improvements necessary at this time. The staff (Bobbie) was knowledgeable and so friendly I plan to go out of my way and return to that site next time I need U-Haul services.
MATTHEW OAll good.
JERRY SDo something that Have done for me
GEORGE BKeep up the good work. We appreciate you.
CYNTHIA WLittle Rock AR location is great Pine Bluff AR location is not great, not very friendly and felt like we were mislead into believing they didn't have a truck.
JADE EManager was super friendly and helpful.
ANGELA BWhen I initially reserved my U-Haul, the representative reserved for the wrong day and I ended up standing on the U-Haul parking lot in the middle of the night unable to get my truck. I have her call the representative who then sent me 18 minutes across town to a different U-Haul from my truck. I was very upset. However, U-Haul somewhat redeemed themselves with the 30 days of free storage. It just so happens the apartment I was packing for was not ready in the time it was supposed to be, and my belongings were just sitting on the truck. The 30 days of free storage was right on time. I appreciate U-Haul. I would have given an "excellent" review if I hadn't been stranded and redirected but overall it was an okay experience. Merci.
Daphne MThe app is terrible and the truck was very clean just small performance issues. Truck wasn't shifting properly. Customer Service was great especially the lady who took the keys back
Dylan GI like my storage unit, the rent was reasonable my only problem was a lot of my boxes were damage do to rats or what ever got in there. However I did rent another unit at a climate controlled facility on Baseline Rd. Little Rock, Ar. Thanks H-Haul
ronald b | Expérience généraleU-Haul booked me for a truck and then did not have any available. I had to go to three locations before I could rent one although I had made a reservation. The call center was curt and disrepectful and not understanding of the situation that U-Haul had caused. Bobbie was very nice and helpful. I am not likely to rent from you again.
AMANDA HCustomer service was excellent ! Truck was clean, air conditioner was artic and the truck drove great. I will definitely use them again!
BOBBY FThe customer service was excellent and professionally on point out of all the Uhaul locations I have used in the past this is the best 👌
Lonnie LMy Son returned the truck and said all went smootly.
irene gLe Quetta is awesome, helpful and super friendly! I couldn't have asked for an easier experience. Please promote Lequetta.
Brandon BThe two ladies we dealt with at this location were the best, nicest, & most professional we have ever dealt with from U-Haul.
James HKeep up the amazing work.......
Frank G | Premières impressionsGreat customer service - very helpful
Nader MThe manager went above and beyond to provide the best customer service! I am moving myself and she was so helpful and understanding! She was much kinder than I expect these days and I am so grateful I chose here for my business. She makes me feel comfortable and safe leaving my possessions there!
Kristy S | Premières impressionsNothing at all. Great personnel at this location. They are fast, friendly and super efficient. Thank you for making our move go smoothly.
Chuck Bit was very easy and seamless
GREGORY R | Premières impressionsVery friendly
Gonzalo AI have had this unit for a little over 4 years and I really appreciate the staff that would remind me that my payment is due so I will not accumulate the late fee. I will tell my coworker to go with uhaul for any needed services that y'all offer in a time of need. Thank you and may God continue to bless you all
juanita T | Expérience généraleStaff was friendly and extremely nice. Had a wonderful experience like always!
ANDREW JRadio didn't work, but otherwise it was a GREAT experience! Probably my new favorite location in Little Rock!
Janet KLequetta was friendly and knowledgeable. She suggested a larger size than I originally chose when I told her what I was storing and she was RIGHT! Thanks Lequetta!
Winter S | Expérience généraleI think her name is Bobby she was awesome
Gina TNothing. You have great employees!
Brian TExcellent experience, start to finish
Mary LVery friendly and helpful
Janet BAll salespeople were exceptional
CAROLYN C | Expérience généraleThe van needs a washing and a wiping of the interior. It appeared dusty and dingy
Samantha SAbsolute best experience with customer service. Fantastic people working here that go above and beyond their job to provide assistance when needed. Very grateful for their help with my moving experience. Can't ask for much more!
Robert EThey are trying to rip us off . Told we were paying around $200 and they are trying to charge us $500. 100 % do not recommend!
Tyler PThis location was great, we would and will recommend it any time. There were 2 other locations that were not near as good. Sherwood, N. Little Rock. Both with reservation issues on 3 occasions.
Steve TNothing, this location is great!
John JNothing I can think of.
Greg MIf I ever need storage again I will come back
Roylunda C | Expérience généraleLequetta and the other lady that works at the location was so very helpful and so professional.. Thanks a lot ladies for all you have done for me and my son.
LAVAITA F | Expérience généraleSuper friendly staff
Brent SI use the storage room for only a week and I couldn't get no credit. I fell that was wrong. I told the lady I will only need it for a week and I was out of $100
VICKIE F | Expérience généraleReturn person was very nice
norman nLequetta Green was very professional and provides outstanding customer care. Make this location your choice to store your belongings. Safe location with staff available for assistance throughout the day. For an added bonus, each storage unit has its own individual alarm system.
QUENTIN M | Premières impressionsThe only thing I would change would be the amount of space offered for the price. It's too expensive. I'd like to see more space for less money but, the month free is a great perk. Although most storage facilities do offer that at move in. Thanks uhaul.
Robyn P | Expérience généraleCustomer service was excellent!
James RI enjoyed the experience with Uhaul, moving and storage at I-30 the supervisor Ms. Laquita was the best.. if I’m saying her name, correct.
Adrian A | Expérience généraleThe office manager Quetta is the best
Valante H | Expérience généraleVery nice and friendly staff and we felt heat and supported every step of the way !! Thanks for being awesome
Kindra M | Expérience généraleThe id that help us was very knowledgeable about everything from out rental to our drop off and on all the rules and regulations of the property …. Thank you for going above and beyond for our comfort!! You was awesome and U-Haul need more employees like you thank you!!!
Kindra M | Premières impressionsAs usual; especially at this location I was very satisfied
CAROLYN C | Premières impressionsLaquita was very nice. Her character was great and I could tell she was in charge.
JEFF L | Premières impressionsFriendly staff eager to help and make everything convenient, went over and above to make sure you were satisfied.
JEWELINA R | Expérience généraleI can't remember her name but the lady that was there when I moved out was very helpful and attentive. She was also there another time when I initially started moving out. She was the epitome of what an employee should be.
MARCIA S | Expérience généraleVery nice and Friendly and very helpful!! Just a great place to store your things.
Flossie L | Expérience généraleI been with Uhaul since 1997 and that almost 100k or more and towards the end y'all were hard to reach and then when I did reach y'all I occurred ba late fee and so of piled up over the months and I needed tio sept to clean the storage out which would have been appropriate to make up for all the times I occurred late fees because the answer service was not available. And veri by management that y'all were having phone issues so giving me til Sept would have been an offset to that issue and the fact that I been a customer for almost 30 years I feel I was screwed with the auction and now my deceased mother's thing are in the hand of someone else or thrown away.. And the fact that I live out of state and had no family to move it for me..laquita was the only one that reached out to the onsite manager but I guess she didn't have a heart...Oh well thank you for making over 100 grand on me and screwing me in the end....toodlea.
CARLA B | Expérience généraleLawyers and Bobby went above and beyond to ensure my experience with Uhaul was exceptional!!! I cannot properly express the gratitude I have for their assistance and professionalism. They have truly displayed excellent service in every aspect!
Chantia S | Expérience généraleUhall should be 24 hours a day and not charge if you have to come after hours
DARRIAN F | Premières impressionsOnly thing the building smelled of marijuana and a white female was the only one inside the unit. The male who checked me in and out was awesome
angela i | Expérience généraleBobbi and LaQuita are very helpful, friendly, and knowledgeable. My experience with this facility and its staff over the years has been exceptional. I will recommend to everyone that I know for them to use U -Haul storage for their storage needs.
GAYLE F | Expérience généraleLe Quetta was great very nice and very understanding.
Quirnechia w | Expérience généraleMerci
CAPRICHA S | Premières impressionsThe staff at this Uhaul Storage facility is awesome!!!
Angela F | Expérience généraleGreat staff, fast and easy
Wendoly L | Premières impressionsEveryone was so sweet and very helpful. I would recommend this location out of all locations in Little Rock. ⭐️⭐️⭐️⭐️⭐️
VICTORIA M | Expérience généraleBobbie was the sweetest! She was super friendly, efficient and knowledgeable!
Brittany M | Premières impressionsThe manager was super nice and helpful!
Amber M | Premières impressionsI don't like that it closed after 10 pm and I paid for it and have a code . They could have told me that overall thank you so much and came clutch for me 欄
Tremayne C | Premières impressionsBobbie was great with helping and assisting!!
VICTORIA M | Premières impressionsGreat people at this location.
rodney c | Expérience généraleWorst Customer Service ever. After I was talked to and treated poorly I was determined to not stay another month after more than 12 years.
PHYLLIS B | Expérience généraleMarquetta was extremely helpful and so nice! She made our move in and uhaul drop off a breeze. Je les recommande fortement.
Rosa K | Premières impressionsDarren was a big help.
Ryan S | Premières impressionsMy room size was incorrect on paper is says 25’ x 45’ when in actuality it’s 20’x40’
DAVID D | Expérience généraleI have been behind on my storage before and when I call to avoid auction they work with me. Well I called and they didn't know the date of auction, finally I get a manager named Tonya on auction day and tell me that I had to have it paid in full by closing. I'm homeless, had been sleeping in car until it got repossessed and lost job. I been sleeping couch to couch. EVERYTHING I owned was in that storage and it got auctioned off for 72.00. It was enough to furnish a 3 bedroom house with ALL appliances. I even had important paperwork work with ssn numbers on it. So for some stranger to have me and my children i fo is bothersome with all the fraud going on. I we t online and updated my mailing address to get mail and it still went to the wrong address. My phone was off and couldn't get communication. Generally I have dealt with Ms LaQuetta or Ms Lily which I was told were not there but the email I got informing me of auctioned off items had tbe d address and Ms LaQuetta name signed. I just wish they would have worked with me like they were doing in the past
Tamika S | Expérience généraleThe storage facility is a good place to store small items “but horrible if you have to place a living room set in it, it’s too small, to compact ,hard to turn the in.
Brenetta G | Premières impressionsI reserved our unit online and it was a quick transition once we got there to finalize everything. Friendly staff that was able to multitask.
WILLIAM M | Premières impressionsTo expensive. But a very nice place courteous workers.
barbara r | Expérience généraleI had no problem getting into the unit I needed
DEBORAH W | Premières impressionsSpacious lanes for vehicles to load/unload, easy access on/off interstate.
Meredith B | Expérience généraleLaquetta was absolutely amazing! She welcomed us with a great smile. She was very patient and personable. She took great care of us from beginning to end and extremely accommodating. She kindly walked us to our unit and suggested we could drive if we liked. I'm so happy we chose to come to this particular location in Little Rock, AR. I-Haul Laquetta is definitely the kind of associate you want representative your company. Thank you for such excellent service.
deneen h | Premières impressionsThe manager is great, and it a great place.
FREDRICK M | Expérience généraleThe employee that assisted me with the move in went above and beyond to make sure everything was customer service and statisfacation.
Larry J | Premières impressionsHad no problem at all return the trailer after I stored the belongings in the storage unit very easy transaction
ALEXANDER F | Premières impressions