Évaluations des clients U-Haul Moving & Storage at Joe Battle & I-10

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Joe Battle & I-10

Cote générale :

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rene and ana g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

SOLANGUE P.
Évaluation :

I'm so sorry I forgot the lady who checked me ins name. Short, short hair, glasses. Was the best ! She gave me the info needed. When returning the vehicle, I just so happen to catch her on her off day and she went above and beyond with a smile on her face and no hesitation to help me out!

laura c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Frank O.
Évaluation :

Le client n'a pas laissé de commentaire.

william l. | Expérience générale |
Évaluation :

Staff deserves a raise!

John V.
Évaluation :

Improvements: Information was not completely updated or clear on all the troubles I had. It took the employee a little while to determine that I was supposed to drop it off there.

John T. | Expérience générale |
Évaluation :

Management and staff were very helpful Always willing to answer my questions and offer suggestions.

Paul M.
Évaluation :

Had a blowout. Waited 2 and a half hours to get the tire fixed. Not again

Malcolm M.
Évaluation :

Le client n'a pas laissé de commentaire.

HECTOR R.
Évaluation :

Le client n'a pas laissé de commentaire.

Humberto H. | Online Move In |
Évaluation :

Everyone there has always been great. Customer service always awesome.

Billy A.
Évaluation :

Le client n'a pas laissé de commentaire.

Adrian P.
Évaluation :

Nothing everything was perfect and fast they know what they where doing.

THOMAS G.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK ALAN R.
Évaluation :

Le client n'a pas laissé de commentaire.

HECTOR M.
Évaluation :

Le client n'a pas laissé de commentaire.

Dania R. | Expérience générale |
Évaluation :

Great service!!

NOEL JUSTICE L.
Évaluation :

Very helpfull .

FRANCISCO T.
Évaluation :

I continue to see additional charges on my receipts and there are no explanations given. They have yet to explain them.

GRACIELA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

alejandro A.
Évaluation :

Le client n'a pas laissé de commentaire.

veronica S.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD R.
Évaluation :

Had issue picking up truck using my cell phone. I tried several times and finally had to go into store. The clerk also tried sending me link again. That didn't work either. He said that "we've been having problems with our app." It was an inconvenience. Had a much better experience returning truck.

Jessie G. | Premières impressions |
Évaluation :

The loading dock doors don’t open in the night or what

Jesus P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Juan H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Benito T.
Évaluation :

Staff overall very professional.

SERGEI E.
Évaluation :

Le client n'a pas laissé de commentaire.

Octavio S.
Évaluation :

My experience was good. The only complaint I have is that I was charged an extra day even though I took the auto transport back the same day. I understand that it was after the location closed (around 8:30 pm) but I wasn't told it would result in an extra day charge. If that was the case, I would have taken my time and return it the next day.

ROBERTO L.
Évaluation :

Le client n'a pas laissé de commentaire.

christopher W.
Évaluation :

The lady was very helpful and sweet. Promote her.

NORMA C.
Évaluation :

Really good overall location

ARIEL P.
Évaluation :

This location gave me different information than my pick up location, and charged me again for the days I had already paid for. I even spoke with customer service and they still don't understand that I was charged twice even though I showed them both receipts.

JOSE M.
Évaluation :

Le client n'a pas laissé de commentaire.

BENITO R.
Évaluation :

Upset I had to drive clear across town to pick up cargo trailer. I can't believe the original location rented out the unit after we had made the reservation. Very inconvenient. Thanks.

Javier R.
Évaluation :

Le client n'a pas laissé de commentaire.

Javier R.
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Le client n'a pas laissé de commentaire.

STEVE G.
Évaluation :

Staff friendly, knowledgeable and accommodating.

LORENZO M.
Évaluation :

Le client n'a pas laissé de commentaire.

jeffery C.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles G.
Évaluation :

Le client n'a pas laissé de commentaire.

Franz Leo A. | Expérience générale |
Évaluation :

My storage LOCK was OPENED by UHAUL staff with out telling me how, why and when ? My lock was left inside the storage with the latch still attached as closed lock. . I broke the original key to the new uhaul lock trying to open it, Nobody knew it was changed. This is wrong and this is invasion of my privacy. I have no consent for this.

LUIS CARLOS C.
Évaluation :

Le client n'a pas laissé de commentaire.

ARTURO A.
Évaluation :

Le client n'a pas laissé de commentaire.

Philip V.
Évaluation :

Never use uhaul again or the moving helpers when setting up online reservation , horrible experience....

Miller S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arturo V.
Évaluation :

The mobile check in process was a mess. I lost 2 hour having to drive back home to get my passport and the agents were not helpful at all. I lost anytime I wanted to gain by checkin in early.

WILBERTO B.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC S.
Évaluation :

Truck was somewhat uncomfortable for a 2800 mile trip. Engine noise loud. Would recommend additional sound proofing. Also would recommend bluetooth radio which is almost a necessity now.

RICHARD R.
Évaluation :

It was okay. The price went up a lot based on the mileage. We only had it till about 5 and made two trips across the city. The guy that came out to check the truck when I returned it didn't have a mask on.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose M.
Évaluation :

Le client n'a pas laissé de commentaire.

victor R.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick B.
Évaluation :

Not a thing these folks have this down to a science. Would and all ways will recommend this place to my friends and family. Very professional keep it up.👏👏👏

Tracie P.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel F.
Évaluation :

Le client n'a pas laissé de commentaire.

IVAN S.
Évaluation :

Quick return/drop off service

LUCIA V.
Évaluation :

Le client n'a pas laissé de commentaire.

CARLOS E.
Évaluation :

Le client n'a pas laissé de commentaire.

Fred R.
Évaluation :

Good service

FRAN F. | Expérience générale |
Évaluation :

The storage room kept my belongings from getting ruined. I had antique furniture in it and they were well protected. The availability of carts to move items was great and oh so helpful.

MIGUEL ANGEL H.
Évaluation :

Le client n'a pas laissé de commentaire.

Maggie S. | Expérience générale |
Évaluation :

Every employee I talked to was very helpful and friendly. The guy who helped me get the storage unit, it’s think his name was Steven, answered all my questions and was very patient with me.

LUIS R.
Évaluation :

Le client n'a pas laissé de commentaire.

Erica M.
Évaluation :

The lady that calls people when they keep the truck longer than they originally planned. Needs to be nicer to people when calling to let them know they are gonna be billed one more day. They way she was saying stuff was very rude....The first lady that I spoke to the night I picked up the truck was amazing so nice

Larry M.
Évaluation :

Le client n'a pas laissé de commentaire.

chantal s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan R. | Premières impressions |
Évaluation :

JJ did an amazing job allowing me to feel valued as a customer. The other guys weren't too enthusiastic, but he was, and made the experience awesome.

Alfonso F.
Évaluation :

Great service, convenient, reasonable prices.

Terry M. | Expérience générale |
Évaluation :

Staff was wonderful and friendly. Very well run facility.

Oscar m. | Expérience générale |
Évaluation :

Uhaul had a leak on the pipe. Half of my property was damaged and thrown out of the storage without asking.

Luis M. | Premières impressions |
Évaluation :

I reserved a covered space and when I went there were none available, their inventory wasn’t up to date. I’m confused about the sign on the gate that says people are required to check out when we leave or else re entry privileges may be affected. Is this rule enforced? Nobody explained any rules of any kind to me

Lawrence D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

victor m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jorge Raul V. | Expérience générale |
Évaluation :

The workers the are great and extremely helpful in extremely customer service 10/10=20

Michael O. | Expérience générale |
Évaluation :

Great location, easy access. Helpful staff, very courteous!

ANTONIO D.
Évaluation :

Le client n'a pas laissé de commentaire.

Antonio T.
Évaluation :

Excellent Customer service from Michael very happy will highly recommend thank you.

toni s. | Expérience générale |
Évaluation :

The light in front of my unit was always broken and never got fixed. The unit was warm for being climate control

RANDY S. | Premières impressions |
Évaluation :

Reserved it online, so all was set when I arrived and check in was normal. I have a 36 ft. Camper and while parking it, another renter was hindering my parking. staff happily reassigned me, but reassignment slot was also not usable for my needs due to construction of parking. Staff was more than willing to re-assign me a third time.

TRACY K.
Évaluation :

Simple process. Love the use of technology.

Raquel J.
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN V.
Évaluation :

Nothing everything went well

Victor L.
Évaluation :

The process was simple and I was in and out with rental.

BRANDON ANTHONY G.
Évaluation :

The employees where rude not helping me out when needed

Patte W.
Évaluation :

The pickup location was the only part of this that would make me consider u haul again. I started with going to another location and trying to do the online registration and pickup. I never did receive the video until I was already in the pickup process. I was held on the phone being shifted from department to department for over an hour until I went to this pickup location and the people there saved the situation. There has to be a better way to do this than what I went through on what was already a stressful day

EDUARDO G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose M.
Évaluation :

Doing good so far. Keep it up.

Arturo A.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANCISCO T.
Évaluation :

Le client n'a pas laissé de commentaire.

tabitha c. | Expérience générale |
Évaluation :

there was a leak in the fire sprinkler system

Yvonne M.
Évaluation :

Le client n'a pas laissé de commentaire.

SANDRA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Yvonne M. | Premières impressions |
Évaluation :

The staff were very friendly and answered all my questions. I also needed to call and find out how to get back into my unit after sliding doors locked and I called the phone number where your associate kindly explained how to use the black door until 10:00.

KENNETH C.
Évaluation :

Le client n'a pas laissé de commentaire.

LIZANDRA J.
Évaluation :

Le client n'a pas laissé de commentaire.

Amy F.
Évaluation :

I decided to do the self pick up due to COVID-19, that worked fine no issues. However, upon return of the vehicle I noticed a worker approaching the truck and he went straight to the back of the truck. I found this strange because that's never happened before. As I walk out the worker tells me the truck has damage. I said there was only brush that was hauled and he replied “oh you hauled more than just brush”, I found this to be very condescending. Overall, this was a horrible experience he took over 10 min to check the truck in, his name is Jose Sarinana, he even took 5 min talking to another worker who he claimed was his boss. But when I asked to speak with his boss he ignored me. I had to ask him to stand 6ft away due to COVID-19. This representative has horrible customer service skills and should be working in the back and not with customers.

Stacey N.
Évaluation :

Le client n'a pas laissé de commentaire.

Hector G.
Évaluation :

Le client n'a pas laissé de commentaire.

Fidel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick M.
Évaluation :

Always good customer service, fast and efficient! Highly recommend!

Samuel C.
Évaluation :

The service was smooth and easy. I like this specific location, because is always a smooth transaction.

Martin G.
Évaluation :

Associates were friendly, professional and knowledgeable. All my questions were answered. Easy check-in and easy check-out. No hassles and no surprises. Highly recommended.

Martin H.
Évaluation :

Le client n'a pas laissé de commentaire.

jose c. | Expérience générale |
Évaluation :

Storage unit i had was the best i have ever experienced, clean, secure and convenient, will not hesitate in getting another one if and when i need it.

TONDA S.
Évaluation :

Very good customer service and availability. Equipment performed nicely. Pleasant experience.

Jose G.
Évaluation :

Everything was great!

Francisco O.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGEL P.
Évaluation :

You have exceeded full customer satisfaction

Vivian B.
Évaluation :

Can't think of anything

Jerry C.
Évaluation :

Great customer service easy in easy out. I especially love the online registration feature it makes everything so much easier and faster. I didn't send more than 10mins there

Juan Daniel R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA SCOTT T.
Évaluation :

The management and crew are the best in town. That's why I keep coming back to this location. Only bad thing I would say is. The vehicles are cramped because I'm Too Tall.

Brandon G.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick M.
Évaluation :

Nothing, process was very smooth and efficient. Staff was friendly and helpful.

ILIANA M.
Évaluation :

Le client n'a pas laissé de commentaire.

CESAR M.
Évaluation :

Le client n'a pas laissé de commentaire.

Isaiah E.
Évaluation :

Le client n'a pas laissé de commentaire.

Dora G.
Évaluation :

Le client n'a pas laissé de commentaire.

FERNANDO A.
Évaluation :

Muy mal servicio muy groseros no vuelvo a ir ahí

Victor M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ricardo Q. | Premières impressions |
Évaluation :

Close and convenient easy excess to and from home!

Nicole S.
Évaluation :

When you drive up, it says to stop and wait for a person to come out to help service your vehicle. We sat there for maybe 15 minutes before just walking in and 4 people were sitting there not doing anything at the computers. We stood in line for a few minutes before anyone looked at us and asked us what we needed. They're located right next to a gas station, prices should be matched to a it would cost to fill up there and to have them fill it up.

Claudia H.
Évaluation :

Le client n'a pas laissé de commentaire.

Wendy V.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron W.
Évaluation :

Tires were worn on trailer and needed replacing upon pick up

GENARO C.
Évaluation :

Great Service, knowledgeable manager and very helpful! Great place, clean and professional.!!

Adrien W.
Évaluation :

I had to change two tires during this trip. I think they need to do better at inspecting the tire system.

Jean O. | Expérience générale |
Évaluation :

Would NERVE EVER use U-Haul again. My locks were changed multiple times unauthorized, even though I was on auto payment and was never late with a payment. The worse storage facility, in my opinion.

Isaac M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

leslie l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY D. | Expérience générale |
Évaluation :

Great customer service!

phillip g. | Expérience générale |
Évaluation :

Besides having issues with the cancellation process, it was extremely inconvenient when flooding in the building happened and was informed that I had to go in person within the next 24 hours. I work business hours during the week so luckily the next time I went to my storage, your office was still open. I barely made it in time to find out my lock for my storage unit had been changed. If I hadn't made it in time, I would've been locked out my storage.

roxanna c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dahlia a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sylvia c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ann Y. | Expérience générale |
Évaluation :

The one thing I think you all could improve on is wait time. Maybe you could consider having different lines for different services. Otherwise you really need to hire more people and add more registers up front. Employees are kind but can be very slow to help.

grace a. | Expérience générale |
Évaluation :

kept trying to kick me out after 3 days late even during this pandemic. they opened my unit and went through my personal things, that is why I left and would never recommend! the place is nice the disrespect for myself and my things, ridiculous.

Douglas W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin H. | Premières impressions |
Évaluation :

The first thing I noticed was the level of cleanliness of the facility of that size. The staff was very friendly and helpful in showing me the size of the unit and getting me a card and registered. Would definitely recommend this facility.

Barbara D. | Expérience générale |
Évaluation :

This U Haul Business is the best I have seen in Management, Cleanliness and they go above and beyond to help when needed. Well organized too. and honest employees.

Barbara D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Debbie O. | Expérience générale |
Évaluation :

We felt very safe knowing that our things were highly secure.

Deborah H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Leo U. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rodolfo C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Roberto G. | Premières impressions |
Évaluation :

Good job

FLORA E. | Expérience générale |
Évaluation :

I had the storage almost for 4 yeas and never had problems with the pay, they always answering the phone immediately. I recommend U-Haul 100 % they are the best. Thank you for all Flor Esparza

Matthew H. | Premières impressions |
Évaluation :

I can’t give five stars only because it is the most expensive RV storage.

Jaime P. | Premières impressions |
Évaluation :

No comment at this moment

Raymond B. | Premières impressions |
Évaluation :

easy and efficient

Manuel N. | Premières impressions |
Évaluation :

Just to let u know at odessa location customer service was super bad. But at oel paso was friendly. Thank you. I will still use ur service but hope not at odessa thats for sure.

Alfredo M. | Premières impressions |
Évaluation :

Real professional.

Gilberto R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Cristal G. | Expérience générale |
Évaluation :

Staff was very rude and not helpful at all. Asked several questions and instead of giving direct answer they would answer with something that didn’t even relate. Very bad customer service. Would not recommend.

David G. | Premières impressions |
Évaluation :

Staff were helpful and answered all my question I had..

Natalie S. | Premières impressions |
Évaluation :

The store smelled and was sooo clean! Very thankful for the staff and how well they are managing the cleanliness of the store. Mr. Sotero Soto went above and beyond in explaining the process and helping me select the storage that was best for me. I will for sure be going back!

Armando D. | Premières impressions |
Évaluation :

I rented a unit that on the example of the unit I rented had a price point of 104.95 plus your online website also has that price plus if it's on the 3rd floor you get a free lock. I was told that there were no more of the 104.95 units and that it would be 119.95. If you there wasn't anymore why don't they update your website and change the pricepoint at the facility.......

phillip g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Edward G. | Online Move In |
Évaluation :

Store employees very helpful as well (last name-Soto)

Delilah F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lorena O. | Expérience générale |
Évaluation :

Everything was great. I rented the unit for a year and never had a problem. The only thing I would recommend is adding lighting inside the unit. It was hard to see towards the middle and back of the unit. Had to use my phone flashlight. Otherwise, all went well thank you!

Luis R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dolores R. | Premières impressions |
Évaluation :

The staff was very friendly,, helpful and efficient.

ALEJANDRO R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kinsey J. | Online Move In |
Évaluation :

The first place I called was amazing (Uhaul near the airport) very helpful people. The place I ended up getting the storage was more than helpful with the unique situation that I had. They were very easy to work with and went above and beyond.

beth a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip y. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos M. | Expérience générale |
Évaluation :

Excellent service, the only frustrating area is the building wasn't comfortable in the temperature area. In the summer days very hot!

Delilah F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose A. | Premières impressions |
Évaluation :

Staff was very professional and knowledgaeable.

Irene S. | Expérience générale |
Évaluation :

Staff like Mike Gomez and the Manager Carlos were very helpful and attentive. I will consider this location for future references.

liz a. | Expérience générale |
Évaluation :

It was a great experience!

Douglas W. | Premières impressions |
Évaluation :

Thank you.

Justin c. | Expérience générale |
Évaluation :

Want to Thank Oscar Campos for being so professional and courteous. Was very helpful and took the time to answer any questions I had. Thank you and if I need your facilities again I will be back.

Andre S. | Premières impressions |
Évaluation :

Quick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.

Fernando L. | Premières impressions |
Évaluation :

Great service

Osvaldo O. | Expérience générale |
Évaluation :

I cancelled my RV parking because I had an impact gun taken from my area. After contacting office , it took management 7 days to contact me. I had to call 4 times before the manager called me back.

Norman P. | Premières impressions |
Évaluation :

Excellent customer service!

Jamie A. | Premières impressions |
Évaluation :

I got helped at the last minute

Michaela M. | Expérience générale |
Évaluation :

Óscar was handling everything fast and efficient. he was very friendly and explained everything in detail. Double checking to see if all the information was correct. i give 10 out of 10

Baldo N. | Premières impressions |
Évaluation :

very convenient.

Steve K. | Premières impressions |
Évaluation :

Very professional and helpful and accommodating

Rosa M. | Premières impressions |
Évaluation :

Staff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.

Washington M. | Premières impressions |
Évaluation :

Outstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.

James D. | Premières impressions |
Évaluation :

My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

N&N Trucking Inc. N. | Premières impressions |
Évaluation :

still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

paola f. | Premières impressions |
Évaluation :

Mr. Padilla provided an excellent customer service and help us get all the help we need.

Timothy B. | Expérience générale |
Évaluation :

Great facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.

JOHN R. | Expérience générale |
Évaluation :

Great place to store an RV

Roberto M. | Expérience générale |
Évaluation :

Clean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.

edwardo b. | Expérience générale |
Évaluation :

Staff was very accommodating. Thank you.

Timothy B. | Premières impressions |
Évaluation :

The folks at this really nice, upscale facility took great care of us. Thank you very much!

mellie m. | Premières impressions |
Évaluation :

Good service

murphy d. | Expérience générale |
Évaluation :

Iris went above and beyond to help us when I moved out to PCS. She’s absolutely amazing and made the whole process simple and convenient. The facility was great, but the customer service sets it apart

michael j. | Expérience générale |
Évaluation :

Great experience

diane r. | Premières impressions |
Évaluation :

Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

Martin S. | Premières impressions |
Évaluation :

Eli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.

Christopher R. | Premières impressions |
Évaluation :

Oscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.

Isabel M. | Premières impressions |
Évaluation :

Excellent service when I went in. Was attended in a promptly manner. Extremely glad i chose to go with uhaul

christina r. | Premières impressions |
Évaluation :

Amazing Customer service

Juan C. | Premières impressions |
Évaluation :

Great customer service.

Raul C. | Expérience générale |
Évaluation :

Will rent again

Brandon H. | Premières impressions |
Évaluation :

Everything went smoothly and I was able to unload immediately.

Nakiya R. | Expérience générale |
Évaluation :

You were great thank u

liz Y. | Expérience générale |
Évaluation :

Carmen and Nicole delivered our U-Pods. They were amazing. They maneuvered up our tough driveway perfectly and put the pods exactly where we needed them. Their communication was precise and helpful.

Valerie L. | Expérience générale |
Évaluation :

My drivers were friendly and efficient. Pleasure working with you.

karla b. | Expérience générale |
Évaluation :

If I need storage again in El Paso I will be back

Anthony M. | Expérience générale |
Évaluation :

No complaints, better than I was expecting.

Justine c. | Premières impressions |
Évaluation :

Customer Service is great. Mr. Oscar was very helpful. Took the time to show me the facility. Very clean environment. Thank You very much Mr. Oscar for your Great Customer Service.

Damian C. | Expérience générale |
Évaluation :

Move in and move out was an easy process. Facility was clean with a very convenient location.

Marie C. | Expérience générale |
Évaluation :

n/a

Melody P. | Expérience générale |
Évaluation :

I visited the Northeast location. UBox was not available during the dates I reserved it. I received terrible service. I have already sent a complaint to the regional manager but haven’t heard back.

Eduardo L. | Expérience générale |
Évaluation :

Had a very good experience with U-Haul the rates were one of the most competitive. Carmen from the El Paso office was very helpful, she is awesome. U-Haul rocks.

Daisy M. | Expérience générale |
Évaluation :

Absolutely loved this facility. Super convenient and fairly priced. Staff was always very helpful.

FRANCESCO S. | Premières impressions |
Évaluation :

Keep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco

GERALD C. | Expérience générale |
Évaluation :

I appreciate the military discount. Also long term storage rate specials could attract more military (3 year specials for soldiers going overseas with combined vehicle and household storage)

erin h. | Expérience générale |
Évaluation :

The girls who came out where AMAZING! They came at the perfect time, we’re so nice and accommodating and made sure we understood what we needed to do. So impressed with them, thank you again!!!

jo c. | Expérience générale |
Évaluation :

I rented the UBoxes for moving so my main contact was with Carmen who did the delivery and pickup. She was awesome! She was knowledgeable and informative and always took my calls if I had questions.

Ismael O. | Expérience générale |
Évaluation :

Great

Roxanne M. | Expérience générale |
Évaluation :

Several attendants are helpful and extend themselves to help. Others need to work on their customer service etiquette.

Cynthia R. | Expérience générale |
Évaluation :

Very nice place. Used it twice now and very good service, clean, well lit. Very secure. Highly recommend.

Kimberly C. | Expérience générale |
Évaluation :

Convenient and helpful staff.

Gheri B. | Expérience générale |
Évaluation :

Was really happy with previous management but noticed changes when the new management took over...

GREG M. | Expérience générale |
Évaluation :

Thank you for your professionalism

MIGUEL G. | Expérience générale |
Évaluation :

Thank You to all staff for their expertise answering all questions I had. Staff members always eager to help and courteous.

Brianna L. | Réservation |
Évaluation :

The worker was super nice and friendly. He helped me put some boxes in my car and showed me my storage unit !

raymund r. | Expérience générale |
Évaluation :

The facility and the staff were very good at taking care of our needs. My only disappointment was that the company does not prorate the payment for the service rendered. Lost almost a full month.

Randy M. | Expérience générale |
Évaluation :

Carmen was great!!!

carol r. | Expérience générale |
Évaluation :

Moving is very difficult, and the U-Haul employees helped to make the transition go smoothly. I am so grateful for everything they did!

Adam K. | Réservation |
Évaluation :

nice people great facilities

FRANCESCO S. | Réservation |
Évaluation :

Keep up the good work. I appreciate good work Thank you

samantha s. | Expérience générale |
Évaluation :

Happy with service

John P. | Expérience générale |
Évaluation :

Excellent customer service.

John P. | Expérience générale |
Évaluation :

All at U-Haul always helpful and knowledgeable, great customer service.

ronald f. | Expérience générale |
Évaluation :

A Little Bit Pricey at $90.00 per Month but ok for short term.

David R. | Réservation |
Évaluation :

I had a good experience reserving my storage and the staff was very helpful.

Iola j. | Expérience générale |
Évaluation :

I think your boxes should be a more wider.

ronald f. | Réservation |
Évaluation :

Very Helpful , i don't know how else to say it ...Thanks

Lorie J. | Réservation |
Évaluation :

When our car broke down during our move, it was easier to drive all the way across town to the Joe Battle location because we knew with certainty that they would be reliable and take care of our needs

Cynthia R. | Expérience générale |
Évaluation :

This facility had been great to us in our crazy move!!Always friendly and VERY helpful!Great suggestions and they were always ready to assist and give suggestions. I have been very impressed with them

ronnie g. | Expérience générale |
Évaluation :

Wonderful experience

Aleida B. | Expérience générale |
Évaluation :

Reserved cargo van to empty U-Box into. Van smelled of cat pee and throw up, had a sticky mess under passenger seat. U-Box took 2 hrs to access even though we confirmed twice the day/time we needed it

Mario C. | Réservation |
Évaluation :

Pick up went smooth, good service and most important no problems on the road.

Ad M. | Expérience générale |
Évaluation :

Thank you for making my move convenient. Moving is difficult enough without having to worry about storing things.

Ad M. | Expérience générale |
Évaluation :

Joe Battle staff rocks!

megan m. | Expérience générale |
Évaluation :

I was charged when I didn't even have the equipment

majell s. | Expérience générale |
Évaluation :

Goodjob

HECTOR V. | Expérience générale |
Évaluation :

Great service!

SYLVIA A. | Expérience générale |
Évaluation :

All the employees were always helpful and accommodating. Their assistance was always appreciated.

Yolanda T. | Expérience générale |
Évaluation :

I was wrongly and fraudulently charge for may- June 2018.I spoke with all these young people. Steven barraza ,Sergio Contreras , Jose seríano, Pablo,Sheila, Terry Colz. Carlos Padilla will call me.

CAROL W. | Expérience générale |
Évaluation :

The manager was kind, professional and patient to resolve the serious mistakes that Moving Help caused. And although couldn’t fix what moving help did, He offered some solutions and options to help.

Soutsada S. | Expérience générale |
Évaluation :

I had a Ubox delivered. Carmen was kind and communicated well! She was easy to get a hold of if I had any questions.

grace p. | Expérience générale |
Évaluation :

Thank you for your patient I know I was behind in payment but you waited for us to pay you and get our stuff out without rushing us any other location would of sold our stuff but we are very grateful

Erika I. | Expérience générale |
Évaluation :

Excellent

Oliver G. | Expérience générale |
Évaluation :

You guys rock!!!!

Jose T. | Expérience générale |
Évaluation :

Good Staff at this location and the Manager was very helpful.

Marco V. | Expérience générale |
Évaluation :

Exceeded my expectations?

William W. | Expérience générale |
Évaluation :

Great management. Very helpful. Clean and well maintained. Secure.

Jose B. | Expérience générale |
Évaluation :

Great nice building! Clean inside and out! Friendly staff will recommend to all friends and family!

Non reviews have been submitted for this location.

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