Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Joe Battle & I-10

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angel C.
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Customer did not leave a comment.

Alex P.
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The charge was incredibly high for what I used

Luis S.
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Customer did not leave a comment.

Phillip y. | Overall Experience |
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Customer did not leave a comment.

David P.
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The personnel were very unhelpful, gave me attitude when returning my rental, I asked for help returning the truck and were simply bothered that they had to help me. It felt as if they were making me a favor. No customers were at the location to warrant that behaviour nor were they "busy" enough to simply NOT lend a hand. Unacceptable Customer Service.

Carlos M. | Overall Experience |
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Excellent service, the only frustrating area is the building wasn't comfortable in the temperature area. In the summer days very hot!

Lyzeth M.
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Customer did not leave a comment.

William B.
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Jon & Michael were the consummate professionals (again) today. My moving requirements were met with speed and accuracy; got my job done and truck turn-in was just as quick. My wife and I have used this location twice a year for six years now, and will continue to do so as long as this FINE team is in place.

Johnny O.
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Customer did not leave a comment.

Carlos A.
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I received a unit with crashed fenders, your employee sent me pictures from a general equipment, I disputed and took pictures of it, why do you allows the employee to do so? You should take those trailer out of business and fix them before renting them again, the location had like 25 available by the time I picked it up, if I do not take care and check the trailer, at this time I may be charged for a lot of money that is a scheme from your employee and of course he represent U-Haul bad customer service related to deliver the unit to a customer

Rogelio O.
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Awesome staff!!

Jason B.
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Thanks for all your help.

leticia R.
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Customer did not leave a comment.

Maria W.
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Clean truck beds

James S.
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Customer did not leave a comment.

John H.
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Great customer service. All very helpful.

DAVID S.
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Lied about prices, truck stunk of cigarettes, they charged 3 times more than what was said.

Corey M.
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Customer did not leave a comment.

Mario C.
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Customer did not leave a comment.

Delilah F. | First Impressions |
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Customer did not leave a comment.

Jose A. | First Impressions |
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Staff was very professional and knowledgaeable.

Daryl K B.
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Customer did not leave a comment.

Marco G.
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Customer did not leave a comment.

Stephen B.
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I used your online/phone-based pickup system in the hope of saving some time. I arrived at Uhaul on time - and pressed the phone button as requested. Then it made me take a photo of myself and a photo of my drivers licence (WHY COULD THIS NOT HAVE BEEN DONE EARLIER?) and then punted me off to a chat service where I'm told that someone is checking my data to see if you'll rent me a truck! WHY WAS THIS NOT DONE EARLIER? I waited a full 20 minutes - asking repeatedly for a response on the chat line - and getting zero response. Meanwhile - the guy at the desk said he could do the entire process from scratch...which we did - and I was out of there in 5 minutes. Your online service is a TOTAL piece of crap - the WORST such system I've ever seen. If I pre-book a car with my phone at (say) Hertz - I'm in and out in under a minute. If you can't do that - then you need to fire your software team.

Irene S. | Overall Experience |
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Staff like Mike Gomez and the Manager Carlos were very helpful and attentive. I will consider this location for future references.

Jose M.
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Nothing, don’t change a thing

Joseph L.
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Customer did not leave a comment.

Hector S.
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NA

Shane K.
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Staff was very professional, 10/10 customer services . The equipment is very clean and well maintained. The staff cares unconditionally to ensure that all you’re moving needs are meet. Upfront with cost and doesn’t try to nickel and dime you over every little detail . 10/10 will go back for any moving needs in El Paso .

Douglas W.
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The people are good, but the app has given me nothing but trouble. You should really fix it.

Bernardo G.
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Cesar and Joe the whole staff was great walking and walked out quickly. The staff works well together. Everyone was all smiles great Energy!!! Thanks for making my rental experience fast, quick, easy. I was done before the estimated time I gave... Bravo!!

Matthew P.
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Customer did not leave a comment.

Tanya M.
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Customer did not leave a comment.

Amalia G.
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Very professional, excellent customer service, very helpful .

liz a. | Overall Experience |
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It was a great experience!

Jose M.
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Great customer service and friendly. Wash to work with.

Velia R.
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Customer did not leave a comment.

Niel T R.
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Customer did not leave a comment.

Michele W.
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Customer did not leave a comment.

david K.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

Leonardo U.
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Great Service as always!

Yvette V.
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Customer did not leave a comment.

Douglas W. | First Impressions |
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Thank you.

Carmen S.
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over all rental truck and storage unit great experience

Justin c. | Overall Experience |
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Want to Thank Oscar Campos for being so professional and courteous. Was very helpful and took the time to answer any questions I had. Thank you and if I need your facilities again I will be back.

Amanda A.
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Customer did not leave a comment.

Michael S.
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Have received survey, but not the promised receipt, in my Inbox

Raquel G.
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Excellent service .

Daniel S.
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Great customer service. Thank you.

victor M.
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Exelente

Denise T.
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Customer did not leave a comment.

Luis B.
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Fue una grata experiencia. Fue de mucha utilidad rentar el camion. Muy buen trato del personal.

Matthew D.
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Got charged for a dent that was not my fault. Otherwise, fine experience overall.

Sal B.
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Customer did not leave a comment.

Angelique M.
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Customer did not leave a comment.

Sonny H.
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Very good

Jesus L.
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Frontdesk associate needs to Listen carefully the customer needs, I clearly explained that need to rent a 17 feet truck to move 15 feet rolls and when I'm pickiing up the material from the warehouse the rolls didn't fit because the truck inside does not have 17 feet clear, I had to drive the truck with the door open and to a degree risking the material hanging 1.5' outiside the bed. Truck should include some free mileage and NOT ONLY focus on customer cost charges. My trip was short for 22 miles not 30 as declared and is time since noon that I have not received my receipt via email as agreed with the UHAUL customer rep. I hope you don't leave the initial cost charged. Vehicle was in good condition and clean THANKS ! QUICK SERVICE, THANKS! EASY RENTAL PROCESS... THANKS ... KEEP IT UP ??

Richard H.
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Location and customer service were great. Truck was a little worn, but it got the job done.

Jaime A.
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Customer did not leave a comment.

Linda L.
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Your customer service personnel were very friendly and helpful. They quickly had the paperwork and the truck ready. We very much appreciated that Thank you so much Linda Lewis

Jose F.
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Customer did not leave a comment.

Juan J.
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Keep doing what u are doing

Pedro O.
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Customer service was horrible. The guy that initially attended me had no people skills at all. The whole time he was chewing on seeds and getting them out of his mouth with his hands while handling my identification card. Plus all those seeds that he had in his mouth made it difficult for me to understand some of the directions he would give me. So, even one of those times I didnt understand what he was saying he decided to shout it louder like if I was the one that was def.

DANIEL H.
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Customer did not leave a comment.

Manuel I.
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Customer did not leave a comment.

Andre S. | First Impressions |
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Quick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.

carlos F.
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Customer did not leave a comment.

Armando A.
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Everything was fine

Sara L.
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Customer did not leave a comment.

Javier H.
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Customer did not leave a comment.

Julietta A.
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Amazing Customer service representatives Sergio, Oscar and Michael. Thank you so much for your hard work

JOSE A.
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Customer did not leave a comment.

Pedro R.
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Had a hard time hauling a 99 grand Cherokee with a dolly since you guys said it was capable

Melissa K.
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Customer did not leave a comment.

Juan S.
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The employee who was at the desk and ultimately connected the trailer to my vehicle was a rude asshole. I was standing in front of him waiting for him to greet me or at the very least acknowledge me but I had to interrupt his precious conversation with his colleague and say "I'm here to pick up a trailer". He stared at me upset that I interrupted him and sarcastically said "hi" as if to educate me on appropriate greeting mannerisms. He asked "how can I help you" to which I repeated "I'm here to pick up a trailer". From then on the entire interaction was uncomfortable and as if I was bothering him by interfering with his ever important conversation with his colleague. The employee who I turned the trailer into though was very polite and pleasant to work with.

John H.
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All good.

Brian S.
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Lady at Uhaul in elpaso Joe battle location really helped me out. Over and beyond customer service!

joel M.
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Customer did not leave a comment.

sebastian D.
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Customer did not leave a comment.

Anthony B.
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Customer did not leave a comment.

Ronald J.
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Turn in was very easy and quick.

Mark H.
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Customer did not leave a comment.

Jorge V.
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Great service and attention to detail.

Fernando L. | First Impressions |
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Great service

Osvaldo O. | Overall Experience |
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I cancelled my RV parking because I had an impact gun taken from my area. After contacting office , it took management 7 days to contact me. I had to call 4 times before the manager called me back.

Norman P. | First Impressions |
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Excellent customer service!

Norman P.
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Customer did not leave a comment.

Robert L.
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I ead treated like person not just a customer..thank you

Jamie A. | First Impressions |
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I got helped at the last minute

Mary G.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

maria V.
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Customer did not leave a comment.

Tracy K.
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Customer did not leave a comment.

Danny L.
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Customer did not leave a comment.

Danny C.
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Customer did not leave a comment.

Raquel C.
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Customer did not leave a comment.

Carlos A.
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Customer did not leave a comment.

Ernest R.
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All good

Antonio P.
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Customer did not leave a comment.

RAUL G.
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Excellent customer service by Iris and store manager, great attitudes.

Diana O.
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The staff here was not very friendly. Also, they had many people waiting to turn in and hardly any parking places for private cars to park/wait during the long wait time to turn in trucks and other equipment.

Jorge S.
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Need more personnel

Daniel H.
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Brakes making metal to metal screeching noise. Power steering pump making unusual sound, like air in system. Headlights were extremely dim. Good thing for driving during the day, but the latter part turned to night and visibility was extremely low.

Erik G.
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Friendly, helpful, and knowledgeable staff. Easy, fast, and convenient service.

Michaela M. | Overall Experience |
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Óscar was handling everything fast and efficient. he was very friendly and explained everything in detail. Double checking to see if all the information was correct. i give 10 out of 10

Armando F.
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The staff was awesome and very helpful

Paul R.
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Customer did not leave a comment.

Vanessa M.
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Customer did not leave a comment.

JUAN G.
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The customer service representative was they helpful and polite.

Maria L.
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Thank you so much great service.

Eduardo M.
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Customer service is mediocre at best. Employees don’t have any spunk or energy.

Blanca N.
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Customer did not leave a comment.

Edwin F.
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Great customer service and great quality truck!

Baldo N. | First Impressions |
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very convenient.

Steve K. | First Impressions |
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Very professional and helpful and accommodating

Rosa M. | First Impressions |
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Staff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.

Washington M. | First Impressions |
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Outstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.

James D. | First Impressions |
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My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

N&N Trucking Inc. N. | First Impressions |
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still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

paola f. | First Impressions |
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Mr. Padilla provided an excellent customer service and help us get all the help we need.

Timothy B. | Overall Experience |
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Great facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.

JOHN R. | Overall Experience |
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Great place to store an RV

Roberto M. | Overall Experience |
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Clean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.

edwardo b. | Overall Experience |
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Staff was very accommodating. Thank you.

Timothy B. | First Impressions |
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The folks at this really nice, upscale facility took great care of us. Thank you very much!

mellie m. | First Impressions |
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Good service

murphy d. | Overall Experience |
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Iris went above and beyond to help us when I moved out to PCS. She’s absolutely amazing and made the whole process simple and convenient. The facility was great, but the customer service sets it apart

michael j. | Overall Experience |
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Great experience

diane r. | First Impressions |
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Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

Martin S. | First Impressions |
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Eli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.

Christopher R. | First Impressions |
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Oscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.

Isabel M. | First Impressions |
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Excellent service when I went in. Was attended in a promptly manner. Extremely glad i chose to go with uhaul

christina r. | First Impressions |
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Amazing Customer service

Juan C. | First Impressions |
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Great customer service.

Raul C. | Overall Experience |
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Will rent again

Brandon H. | First Impressions |
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Everything went smoothly and I was able to unload immediately.

Nakiya R. | Overall Experience |
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You were great thank u

liz Y. | Overall Experience |
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Carmen and Nicole delivered our U-Pods. They were amazing. They maneuvered up our tough driveway perfectly and put the pods exactly where we needed them. Their communication was precise and helpful.

Valerie L. | Overall Experience |
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My drivers were friendly and efficient. Pleasure working with you.

karla b. | Overall Experience |
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If I need storage again in El Paso I will be back

Anthony M. | Overall Experience |
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No complaints, better than I was expecting.

Justine c. | First Impressions |
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Customer Service is great. Mr. Oscar was very helpful. Took the time to show me the facility. Very clean environment. Thank You very much Mr. Oscar for your Great Customer Service.

Damian C. | Overall Experience |
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Move in and move out was an easy process. Facility was clean with a very convenient location.

Marie C. | Overall Experience |
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n/a

Melody P. | Overall Experience |
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I visited the Northeast location. UBox was not available during the dates I reserved it. I received terrible service. I have already sent a complaint to the regional manager but haven’t heard back.

Eduardo L. | Overall Experience |
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Had a very good experience with U-Haul the rates were one of the most competitive. Carmen from the El Paso office was very helpful, she is awesome. U-Haul rocks.

Daisy M. | Overall Experience |
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Absolutely loved this facility. Super convenient and fairly priced. Staff was always very helpful.

FRANCESCO S. | First Impressions |
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Keep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco

GERALD C. | Overall Experience |
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I appreciate the military discount. Also long term storage rate specials could attract more military (3 year specials for soldiers going overseas with combined vehicle and household storage)

erin h. | Overall Experience |
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The girls who came out where AMAZING! They came at the perfect time, we’re so nice and accommodating and made sure we understood what we needed to do. So impressed with them, thank you again!!!

jo c. | Overall Experience |
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I rented the UBoxes for moving so my main contact was with Carmen who did the delivery and pickup. She was awesome! She was knowledgeable and informative and always took my calls if I had questions.

Ismael O. | Overall Experience |
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Great

Roxanne M. | Overall Experience |
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Several attendants are helpful and extend themselves to help. Others need to work on their customer service etiquette.

Cynthia R. | Overall Experience |
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Very nice place. Used it twice now and very good service, clean, well lit. Very secure. Highly recommend.

Kimberly C. | Overall Experience |
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Convenient and helpful staff.

Gheri B. | Overall Experience |
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Was really happy with previous management but noticed changes when the new management took over...

GREG M. | Overall Experience |
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Thank you for your professionalism

MIGUEL G. | Overall Experience |
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Thank You to all staff for their expertise answering all questions I had. Staff members always eager to help and courteous.

Brianna L. | Reservation |
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The worker was super nice and friendly. He helped me put some boxes in my car and showed me my storage unit !

raymund r. | Overall Experience |
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The facility and the staff were very good at taking care of our needs. My only disappointment was that the company does not prorate the payment for the service rendered. Lost almost a full month.

Randy M. | Overall Experience |
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Carmen was great!!!

carol r. | Overall Experience |
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Moving is very difficult, and the U-Haul employees helped to make the transition go smoothly. I am so grateful for everything they did!

Adam K. | Reservation |
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nice people great facilities

FRANCESCO S. | Reservation |
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Keep up the good work. I appreciate good work Thank you

samantha s. | Overall Experience |
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Happy with service

John P. | Overall Experience |
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Excellent customer service.

John P. | Overall Experience |
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All at U-Haul always helpful and knowledgeable, great customer service.

ronald f. | Overall Experience |
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A Little Bit Pricey at $90.00 per Month but ok for short term.

David R. | Reservation |
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I had a good experience reserving my storage and the staff was very helpful.

Iola j. | Overall Experience |
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I think your boxes should be a more wider.

ronald f. | Reservation |
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Very Helpful , i don't know how else to say it ...Thanks

Lorie J. | Reservation |
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When our car broke down during our move, it was easier to drive all the way across town to the Joe Battle location because we knew with certainty that they would be reliable and take care of our needs

Cynthia R. | Overall Experience |
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This facility had been great to us in our crazy move!!Always friendly and VERY helpful!Great suggestions and they were always ready to assist and give suggestions. I have been very impressed with them

ronnie g. | Overall Experience |
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Wonderful experience

Aleida B. | Overall Experience |
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Reserved cargo van to empty U-Box into. Van smelled of cat pee and throw up, had a sticky mess under passenger seat. U-Box took 2 hrs to access even though we confirmed twice the day/time we needed it

Mario C. | Reservation |
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Pick up went smooth, good service and most important no problems on the road.

Ad M. | Overall Experience |
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Thank you for making my move convenient. Moving is difficult enough without having to worry about storing things.

Ad M. | Overall Experience |
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Joe Battle staff rocks!

megan m. | Overall Experience |
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I was charged when I didn't even have the equipment

majell s. | Overall Experience |
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Goodjob

HECTOR V. | Overall Experience |
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Great service!

SYLVIA A. | Overall Experience |
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All the employees were always helpful and accommodating. Their assistance was always appreciated.

Yolanda T. | Overall Experience |
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I was wrongly and fraudulently charge for may- June 2018.I spoke with all these young people. Steven barraza ,Sergio Contreras , Jose seríano, Pablo,Sheila, Terry Colz. Carlos Padilla will call me.

CAROL W. | Overall Experience |
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The manager was kind, professional and patient to resolve the serious mistakes that Moving Help caused. And although couldn’t fix what moving help did, He offered some solutions and options to help.

Soutsada S. | Overall Experience |
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I had a Ubox delivered. Carmen was kind and communicated well! She was easy to get a hold of if I had any questions.

grace p. | Overall Experience |
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Thank you for your patient I know I was behind in payment but you waited for us to pay you and get our stuff out without rushing us any other location would of sold our stuff but we are very grateful

Erika I. | Overall Experience |
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Excellent

Oliver G. | Overall Experience |
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You guys rock!!!!

Jose T. | Overall Experience |
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Good Staff at this location and the Manager was very helpful.

Marco V. | Overall Experience |
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Exceeded my expectations?

William W. | Overall Experience |
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Great management. Very helpful. Clean and well maintained. Secure.

Jose B. | Overall Experience |
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Great nice building! Clean inside and out! Friendly staff will recommend to all friends and family!

No reviews have been submitted for this location.

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