Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar

Évaluation :

5

I've rented from this site for two years and found them to be very helpful in finding solutions to meet my needs. Great staff!

Évaluation :

2

Not at all happy about being charged $20 for gas when it was returned at the same amount of fuel as when I picked it up. Then when I got my receipt after drop-off, it was noted that the tank was empty and charged $20 for fuel. (it was NOT empty, warning on the dash said 39 miles to empty) The trip to turn it in was 43 miles and I put 5,2 gallons in it at the gas station so that I was sure to put enough in to cover the trip. Gal at the pick-up location said truck got 10 miles/gallon, so that should have been more than enough. I guess if you find it necessary to charge me $20 for fuel for 1 mile worth of gas then go ahead, but you won't get me back as a customer ever again! RIDICULOUS!! Someone needs to train the employees about how to read gas gauges and not charge customers for stuff. I turned the truck back in cleaner than I found it, and thought I had done everything properly. Obviously I was wrong.

Évaluation :

5

I use the Uhaul in Lansing , MI regularly! Great service and very helpful. Mike Carr

Évaluation :

5

If you want customers to return the rented packing pads in the original bag, come up with a better method of closing the bags. There were so many knots in the bags, they were impossible to open without destroying them.

Évaluation :

4

The truck was in rough shape

Évaluation :

5

PAYTON ROCKS...TOTAL SATISFACTION WITH MY ENTIRE EXPERIENCE..MADE THE PROCESS VERY EASY AND PERSONAL...U-HAUL NEEDS MOTE PAYTONS...

Évaluation :

5

Very polite and professional

Évaluation :

2

The mobile check in app is ridiculous. The check-in agent seemed irritated that I had the audacity to rent a U-Haul. When I returned the U-Haul, the guy literally took the key while I stood there blankly waiting for him to check the vehicle in. I tried to hand him my paperwork and he said, "You're good," dismissively. And guess what, he never checked the truck back in, which I found out 26 hours later when U-Haul called to accuse me of not returning the truck. Not a good experience.

Évaluation :

5

Drop off was fast and efficient. Employees were great

Évaluation :

5

Always room for improvement but I had no issues with you.Keep up the good work.Thank you

Évaluation :

4

When needing a copy of the drivers license it would be best to find another means other than using the employee personal cell phone to obtain it. I felt very uncomfortable with this method. Rest assured if there are any identity issues I will hold UHaul responsible.

Évaluation :

1

Clean & service vehicles property

Évaluation :

4

Improve mobile check in and checkout

Évaluation :

1

Personnel were extremely rude to me and charged me for an extra day that wasn't used.

Évaluation :

2

Not really. There were three people behind the counter and not one looked up to recognize that I was there to get service. I had to say is there anyone here to help . Then and only then did someone say I will be with you shortly. It is becoming more and more common that eye contact or saying I will be with you soon have left customer service. A customer should never feel that they are just a number. Sadly I feel that if the employees are doing what does that say about the owners and management.

Évaluation :

5

Great location and efficient employees. I use your services regularly. Mike Carr 8181 e. Spicerville Hwy. Eaton rapids, mi 48827

Évaluation :

5

Good experience First time to ship . Will definitely use again

Évaluation :

2

To accept cash on the return of the truck would be nice so I don't have to return the next morning to make cash payment trying to run a business without hiccups would be nice but to walk in at 6:00 and be told by Steve the assistant store manager he's not accepting cash is a very big inconvenience

Évaluation :

5

Not enough tie downs and the tie downs available, we're rigged with mechanics wire, because they were broken.

Évaluation :

4

To have spanish speaker personal

Évaluation :

4

The online check in is painful. What's the point of doing all the work if I still have to go in? Would have been quicker if I had skipped the online check in

Évaluation :

5

Not a thing, the next costumer will be as pleased with the service provided as we were.

Évaluation :

5

Everything was very easy and streamlined.

Évaluation :

1

I will never rent again. You don't maintain your trucks.

Évaluation :

3

Jordan is a Meany lol 😂

Évaluation :

5

I would love to use you in the future if I have to o

Évaluation :

5

Personnel amical.

Évaluation :

5

The outside of the truck was very dirty, the windshield was especially dirty. There were food and wrapper's from food in the cab area under the seats pretzels, popcorn & a water bottle in the passenger door. I made sure to sweep out the entire truck the best I could for the next person. 

Évaluation :

5

Staff is great at this location

Évaluation :

3

Was surprised that personal did not go over the condition of the truck when I turned it in.

Évaluation :

5

Everyone was great! My only suggestion would make the key drop more obvious. It was a simple mail slot in the door with no obvious colour to make it stand out (especially after dark).

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

I can nNOT thank Uhal enough (as well as Jordan) for allowing me the opportunity that they did! I was really struggling and they always worked with me! I am truly thankful for Jordan and the staff. Thank you so much and thank you again!!! You have no idea how much You are all appreciated.

Évaluation :

3

Have better running trucks, an have staff in locations on time my truck pick up was 7 a.m no one was in building to give me truck until 730 740

Évaluation :

5

Overall the experience was good, the only item would be to have cruise control for the vehicles. The 10 ft GMC truck we rented did not have cruise control. This was not ideal for a one way long trip rental. For safety reasons, I would have preferred to set the cruise to 70 MPH and stay in the right lane.

Évaluation :

4

Nothing specific now

Évaluation :

3

Cargo van reservation was not available at the location selected and I received a call the day before. Although I was offered a larger 10' box truck, I did not want a larger vehicle had to go to another location for pickup. Not a terribly big deal, the other pick up location was only five miles away. The inside of the van didn't appear it had been cleaned. The van smelled like an ashtray and gave me a headache the entire 6 hours I drove it. The app for check in did not work, it was quicker to go inside and talk to an employee. "Stevie", who checked me in, did a great job. Overall, my expectations of U-haul were low to start and they were certainly met.

Évaluation :

1

The truck had not been maintained at all. We were scared the entire rental as the engine light was on the entire time we had it. The weather was solid rain, which isn't anyones fault, but having a truck full of furniture in the rain with a faulty engine and the possibility of getting stuck mid-move was very stressful. The wipers were not good either as they must have been very low on the rubber wiper blade because they sounded like metal on glass. As it was pouring with rain most of the time we had it, it further stressed us. This was the worst truck I have ever rented.

Évaluation :

5

Be nice and

Évaluation :

4

I appreciate the guy help me at the counter being a handicap he really help me.

Évaluation :

5

Keep up the good work

Évaluation :

4

The only thing I had a problem with was the truck had not been started up for me as a customer on that cold wintery day.

Évaluation :

2

CSRs are always extremely rude and there is never the trucks in stock that are showing available online. Truck needed an oil change. Have an issue every single time I have been to this location. Almost always end up leaving and going to the location on Waverly. If this wasn't closer I would never go to this location.

Évaluation :

5

Maybe paint the RETURN canopy. To draw the eye on where to return the truck.

Évaluation :

5

Got right in and received great service thanks

Évaluation :

3

They gave me the wrong truck and did not check it out and made me go get the truck from the other side of the lot.

Évaluation :

1

Don't mess up my tailgate so it won't close and beeps incessantly.

Évaluation :

5

Lower price

Évaluation :

2

Low energy customer service. I felt like I was an inconvenience to the employee. I was expected to go out and find my own vehicle and clean snow off the windshield. I would have expected the employee to take me to the truck so I did not have to hunt for it and then, at least have a brush in the truck. My truck should have been cleaned and ready for me to go. He told me I should have brought my own brush when I asked him to brush off my truck. His attitude was lackluster at best. I secured my rental online a day prior. So I would have expected them to know that I was coming and that should have given them time to prepare my truck. When I rent another truck, I will certainly go to a different location. It's the little things that make a huge difference in perception of a brand or company.

Évaluation :

3

Location ok Your system is suspect

Évaluation :

3

I would've rated excellent the young man who installed the hitch was fast and very nice but while I was sitting waiting a customer come in for propane fill the fella said OK I'll be right out he stared at his phone for about a minute before putting it away putting his gloves on and slowly walking out to fill the propane I feeling should've dropped everything and followed the customer out.

Évaluation :

5

make sure all moving pads are in container. i was short 9 blankets. other than that all went well

Évaluation :

5

Vey friendly service

Évaluation :

1

Customer service could be a lot better. When signing the agreement and paying for your rental. Information should be discussed. Correct info should be discussed as well. I purchased an appliance dolley, the truck did not have one. I had to come all the way back in the rental to pick up the equipment I purchased. Which added more miles on the truck. I was charged for.

Évaluation :

1

When you schedule appointments, keep the appointment. You sent us 4 different locations to pick up the truck! Further, I requested a 26' truck…you tried to make me take a 15' truck after a phone confirmation that my truck would be ready! Further Still, after getting my truck 2 hours late, driving 3 hours to pick up a truck and then got back to my original confirmed location, they had 3 of the trucks like the one you made me drive 3 hours to pick up!!! I cannot even call it poor customer service! Words cannot explain how irritating it was to have you not only inconvenience me as a customer but to cost me an additional day of my time to comply with your poor scheduling!!! Try changing to a different profession. You will not be around long if you continue treating your customers the way you are!!!

Évaluation :

1

I reserved a pickup truck when I got to the location the young man checked me in said he was going to pull the truck around waited outside then he gives me the keys and tells me the truck is on the other side of the lot it was not a pickup truck it was a box truck I went in and told him I did not Reserve that truck he told me that the pickup trucks were in the shop I asked him why wasn't I notified so I could have went somewhere else he told me he did not know I think I should be compensated for this because I did not like driving that truck and that's not what I paid for.

Évaluation :

1

I haven't done this at all. $43.30. On my card. I can't do this at all

Évaluation :

3

Maintain the the trucks. The truck I rented hesitated to start 2-3 times. I was concerned it wouldn't start.

Évaluation :

5

FYI, Left rear tire was heavily cupped. Destination U-Haul dealer said they will pull trailer out of service without a full safety review of the trailer. Otherwise, we love U-Haul and their workers!

Évaluation :

4

All was well

Évaluation :

5

This is the 2nd Time using facility. So I would recommend this facility. Jolly&S.Cedar.

Évaluation :

2

Amazing storage always recommend

Évaluation :

5

Thanks U-Haul for making my moving part a lot easier. Always use U-Haul... Nothing better than them, Period.

Évaluation :

4

storage was fine. the lights weren’t working sometimes though which was annoying when looking for stuff or moving.

Évaluation :

5

I am happy with the service I get from them. Thanks

Évaluation :

4

Checking into the facility had unclear signage (where to swipe to check in was unclear). The card readers didn't work well/consistently. There were other readers available and with practice it got better, but overall could've been easier to start with.

Évaluation :

5

Tate was awsome.

Évaluation :

5

Tate who helped me was really awesome.

Évaluation :

5

Keep up the great work

Évaluation :

5

The staff and location were everything you'd want with one exception. I would have liked to have lighting within the unit to make it more convenient when accessing the locker. This was an extremely positive experience overall,

Évaluation :

5

Leave me alone

Évaluation :

1

Horrible experience don't reach out to me for a review again 😊

Évaluation :

5

I moved a bunch of stuff because I was building a home and had to sell mine. My move in date for my new build had changed 3 times in 4 months and kept getting pushed back. Jordan was extremely accommodating and understanding. When I brought some heavy weight equipment to the storage unit, Tarale, helped me a ton. Both Jordan and Tarale were so helpful, professional, and kind! I will use this location again and highly recommend it to anyone looking for a storage unit!!!!!

Évaluation :

5

Easy to check-in, quick service, changed the reservation to meet my needs without hassle and his estimate of my needs was exactly what was required. Thorough walk-through and the dollies were right where I needed them. After a long cross country trip, it was very much appreciated!

Évaluation :

5

Tate helped me with all of my Uhaul needs. He was very informative and knowledgeable of his job. I really appreciated his kindness.

Évaluation :

1

I'm seeking legal advice my things have molded

Évaluation :

5

I went into the Cedar/Jolly location a year and a half to two years ago and it seemed like an unorganized mess. I was hesitant to go back but it's the most convenient one. I was beyond pleased with the difference in cleanliness, customer service, and overall organization that I saw. Huge change from a year and a half ago! I was a little apprehensive about my things being safe at this store due to location but Jordan Martin took me to where my belongings would be held and showed me how secure the area was and that everything is under surveillance. Jordan was so friendly, personable, and reassuring which made me feel safe. I will be coming here for future services and also be recommending this location to everyone!!! Excellent job!!!! I am so happy with my experience!!!!

Évaluation :

4

The only draw-back, for me, was the hours to access the storage unit.

Évaluation :

3

I have no disputes. The unit was clean and we'll kept. My issue with the employees was not the local employees. The issue was that I couldn't ever get through to management at Cedar and Jolly. Whenever I called I would get the phone service center. It was very frustrating.

Évaluation :

5

Was very pleased with our truck rental and also the procedure of checking out of my rental unit. Overall I would recommend using this U Haul again. Thanks for your services. Judy

Évaluation :

3

the doors are too small within the actual facility. it was tough trying to fit large items within the storage.

Évaluation :

4

The reason I did not give 5 stars is, because of the Access hours. I forgot to ask about it and the staff member did not inform me the day I got the unit. I spent close to an hour, trying to get through to customer service, to ask about the hours, just to find out the access hours is the same as the store hours, unless I wanted to pay to have after hours access. 

Évaluation :

5

they were even priced lower than most of their competitors, which was surprising in a large corporation.

Évaluation :

5

Very helpful in resolving a billing issue.

Évaluation :

5

Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressed

Évaluation :

4

The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lock

Évaluation :

1

horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.

Évaluation :

5

Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.

Évaluation :

5

I am rating an excellent for one reason, the boss Mr. O'Riley. he was very fair and exceeded expectations. However, the door situation and access is a bunch of BS. The doors never fin worked properly the entire time I was renting which was over a year. Totally fin stupid u cant get the doors to open properly...and stay open when they are supposed to after logging in and being in the unit. i had to prop the doors open everytime...including my last day...GET THE FUKIN DOORS FIXED!!!!!!

Évaluation :

4

The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciated

Évaluation :

5

Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.

Évaluation :

5

Staff was friendly and not overly chatty which was great after a long tiring day

Évaluation :

4

Great staff, but not enough staff for the amount of customers.

Évaluation :

5

Thank you i really appreciate your help

Évaluation :

5

I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.

Évaluation :

3

I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is. Thank you Wanda Wilson

Évaluation :

4

Thank you you were very needed

Évaluation :

4

Very nice place and clean

Évaluation :

4

Love UHaul Storage. Use you guys for years :)))

Évaluation :

5

Smooth transactions, friendly staff and affordable.

Évaluation :

2

I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this month

Évaluation :

5

The staff was incredibly helpful and provided a great moving and storage experience!

Évaluation :

3

The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.

Évaluation :

4

Bien

Évaluation :

4

Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.

Évaluation :

5

Didn’t have one issues or problem with my service.

Évaluation :

5

Everyone was very nice and helpful

Évaluation :

5

Throughout my entire reservation, I spoke with U Haul employees who couldn't seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.

Évaluation :

5

Great Service

Évaluation :

5

Thank you for being helpful and having friendly service with a smile.

Évaluation :

1

I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.

Évaluation :

5

Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loud

Évaluation :

5

Very accommodating and friendly staff. A very good experience. Would recommend.

Évaluation :

3

When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservati

Évaluation :

4

Very nice customer service.

Évaluation :

5

We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworths

Évaluation :

5

Thanks have a great day

Évaluation :

2

I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.

Évaluation :

5

Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.

Évaluation :

5

You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unit

Évaluation :

4

The woman who helped us was very customer focused and did a great job helping us and others.

Évaluation :

4

Je les recommanderais sans hésiter!

Évaluation :

5

2nd year with you and everything was great!

Évaluation :

5

Great staff. We'll run UHAUL operation.

Évaluation :

5

No complaints!

Évaluation :

5

everything went well.

Évaluation :

5

James was extremely helpful and very courteous! Will recommend friends and family!

Évaluation :

4

It was good.

Évaluation :