Évaluations des clients U-Haul Moving & Storage at kaliste Saloom

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at kaliste Saloom

Cote générale :

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MELISA S.
Évaluation :

absolutely nothing you guys are the best !The employees that work at this location are super!

Mark C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas T.
Évaluation :

Le client n'a pas laissé de commentaire.

Madison E.
Évaluation :

The employees came racing out the minute we pulled into the parking lot and were extremely helpful and quick. The only negative part of the experience was that there is no clear sign or indication of where to pull into the parking lot to return the truck. We pulled into the wrong side of the building and had to circle around the block to get to the right place. Better signage would be a bonus.

Abby B.
Évaluation :

The truck I was given did not have a ramp. I brought it back less than 30 minutes later because I couldn't use it. I was told I would still be charged because I "used the truck." I'm pretty sure I drove it no more than a mile down the same road as the u-haul store before I came back. If this is a regular practice of this company, then they need to be reported. I'm disgusted.

Jessica S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Joshuanna T.
Évaluation :

Have rented and returned here over the years, very friendly and understanding staff.

Tonia R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Philip W.
Évaluation :

The staff was friendly enough but the helpful part is mixed. The Lafayette store called me the day before my Ubox was to arrive for loading in Sulphur, LA to inform they did not have a driver for another week. I informed them I tool a week off work and flew to LA specifically for to load this Ubox. The staff member was completely tone deaf and offered to remedy and did not seem to care at all. I called the Uhaul home office and after a few calls was able to get the Ubox delivered as scheduled. The Moving Helper arrived on time to pick up the box and had just left to return my loaded box to Lafayette when I get a call from the Lafayette store to let me know my EMPTY box was on the way! I had to explain to him the LOADED box was actually on its way back to them. The next call from Lafayette was to ask me for storage payment. I had to explain my contract included free storage. Fast forward to the scheduled delivery to my new home in Payson AZ: I get notified the day before the scheduled by the Moving Helper I contracted through Uhaul's website he will not be able to deliver the box from Fountain Hills Uhaul warehouse to Payson due to the distance. I call Chris at Fountain Hills and he is very good at resolving the issue and getting a new Moving Helper at no additional cost to me scheduled for 2 days later. I was ok with the 2 day delay. Now the next fun part: I get a auto text from POG , the moving Helper company, that my PIANO will be deliver to El Mirage, AZ! Wrong cargo and wrong location! Chris gets it straightened out after I call him and have to endure your usual long hold time. The day of delivery, Dave from POG is in continual contact with me and is a pleasure to work with. 5 stars to him and Chris! The only snag with the final delivery is my original contract with the Moving Helper for delivery to Payson included 2 movers. Dave was the only one scheduled with POG and I needed to step in an help do some of the unloading. Again, Dave was amazing in both attitude and aptitude.

joseph W.
Évaluation :

Quick & easy and I was my way.

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD C.
Évaluation :

Le client n'a pas laissé de commentaire.

Aerielle W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James G.
Évaluation :

Le client n'a pas laissé de commentaire.

Ebony C.
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Le client n'a pas laissé de commentaire.

William A.
Évaluation :

Both attendants were super with the check in process and should be commended for a job well done. Just found my new U Haul location to rent from in the future. Plan on stopping by to let the manager know what a great job they did.

BYRON J.
Évaluation :

Was well pleased. Keep doing what you are doing.

Charlie F.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES D.
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Le client n'a pas laissé de commentaire.

Dumaka G.
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Le client n'a pas laissé de commentaire.

RUSTY C.
Évaluation :

The truck was not the right size that I asked for at all dirty windshield on the inside. all so got over charge for fuel. listen to your customers.

David L.
Évaluation :

Process was very easy and fast. Very friendly staff

Cynthia G.
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Le client n'a pas laissé de commentaire.

Amy M.
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Le client n'a pas laissé de commentaire.

BYRON J. | Premières impressions |
Évaluation :

We are evacuees from lake Charles we found both locations to be very helpful and pleasant.

Jessica M.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL P.
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Le client n'a pas laissé de commentaire.

Andrew G.
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Le client n'a pas laissé de commentaire.

Markesha P.
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Le client n'a pas laissé de commentaire.

Patrick N.
Évaluation :

Le client n'a pas laissé de commentaire.

Claude R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jack U.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY S.
Évaluation :

What an awesome staff, the manager and his team where very knowledgeable and helpful. I would definitely recommend this location.

thomas Y.
Évaluation :

Wash the truck

ROBERT C.
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Le client n'a pas laissé de commentaire.

Jimmy H.
Évaluation :

Fuel documented as having more than actual. Nothing was done about it. Whomever had it before me smoked in the vehicle and returned it without filling or the employees said they filled it and did not. Requesting a partial refund. Photo documentation will be provided as proof.

Karen P.
Évaluation :

Very friendly, helpful and professional. I would recommend to friends and family.

Amy D.
Évaluation :

Le client n'a pas laissé de commentaire.

John J.
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Le client n'a pas laissé de commentaire.

Kathryn H.
Évaluation :

Nothing. Very grateful for them.

Brooke H.
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Le client n'a pas laissé de commentaire.

Holland B.
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Le client n'a pas laissé de commentaire.

Tara D.
Évaluation :

Units are clean and supplies are stocked. Workers seem nice BUT EVERY RESERVATION WE MADE WENT WRONG. Please do not allow people to reserve things you do not actually have. People rely on accurate information and it really has caused problems during these natural disasters. I am sending a formal complaint about the lack of accuracy within the U-Haul system.

Brian W.
Évaluation :

Le client n'a pas laissé de commentaire.

Angel N.
Évaluation :

Le client n'a pas laissé de commentaire.

Roxeann T.
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Le client n'a pas laissé de commentaire.

Paige J.
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Le client n'a pas laissé de commentaire.

Kevin T.
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Le client n'a pas laissé de commentaire.

Patricia C. | Premières impressions |
Évaluation :

Unfortunately, the U-Haul I was given wasn't working correctly the mirror was broken on the passenger side making it impossible to drive in the rain. The brakes didn't work. Overall it wasn't a pleasant experience. And they charged me $200. I kept having to make stops between Lafayette and Lake Charles. In the rain after the storm to retrieve my property. It was a very sad day. Well, thank you have a great day.

Adam R.
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Le client n'a pas laissé de commentaire.

Darrell D.
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Le client n'a pas laissé de commentaire.

Trevia P.
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Le client n'a pas laissé de commentaire.

Wayne H.
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Le client n'a pas laissé de commentaire.

Ashley Z.
Évaluation :

Andrew on kaliste saloon in Lafayette la was horrible. Mrs Kayla , Peter and the other African American was awesome .

Cynthia D. | Premières impressions |
Évaluation :

This UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!

Jennifer B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

BENJAMIN P.
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Le client n'a pas laissé de commentaire.

LISHA J.
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Le client n'a pas laissé de commentaire.

Troy C.
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Le client n'a pas laissé de commentaire.

SHEKEILA B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mattias S.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

PEARCE H.
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Le client n'a pas laissé de commentaire.

Brenda C.
Évaluation :

Very helpful. No complaint

RONNIE H.
Évaluation :

No additional comments...

Kathlene L. | Premières impressions |
Évaluation :

Great facility & people

SHAYLA H.
Évaluation :

Or Sales rep was exceptional. I wish every sales was like her. Went beyond scope and helped us throughout.

Tim B.
Évaluation :

Be better at the computer system and basic math. They tried to charge me for 3 extra days and then told me I wouldn't be able to rent from Uhaul again unless I paid! Do the math yourself before you pay. Also told me if I would have paid the extra $150 it would have been up to me to catch the mistake and file a complaint. WOW! UHAUL KEEPS IT REAL

Delores V.
Évaluation :

The staff at this location and the first one I visited on Ambassador Caffery Pkwy were both awesome. Very kind and helpful people.

Alex L.
Évaluation :

The manager assisted me with the rental. He was knowledgeable, helpful, and provided excellent customer service.

Dawn V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica L.
Évaluation :

Information given at checkout of vehicle could have been more clear.

Lauren M.
Évaluation :

Le client n'a pas laissé de commentaire.

TRACEY T. | Premières impressions |
Évaluation :

The girl who rented me my unit needs a raise. Exceptional customer service. She went above and beyond and I rarely see that today..

Joanna D.
Évaluation :

I reserved a 20ft truck. U-Haul bumped me down to a 15ft truck and to a location 30 minutes away. Caused me take take 3 times as long to move all of my belongings. There also was not a dolly on the truck but I was charged. I had to buy a dolly from a store. Extra 30 miles for an inconvenience but was still charged for extra mileage anyway.

Barbara M.
Évaluation :

Le client n'a pas laissé de commentaire.

Huey S.
Évaluation :

The unit I rented had over 150K miles on it and it ran fine, but the front suspension was loose causing the truck to wonder some in the lane. It needs attention. Plus, your mileage fees are high in my opinion. I was a motorhome rental dealer for years and we never had mileage fees that high in our part of the industry.

George T.
Évaluation :

Le client n'a pas laissé de commentaire.

Derrion P.
Évaluation :

Prorate the cost of the rental if it is brought back earlier than what is recommended.

Lee H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Allie B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carla L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

erica r. | Premières impressions |
Évaluation :

This is a very trying time for me and my family due to hurricane Laura. Every single person I talked to from your company was nice and helpful. I don’t have one complaint.

GREGORY F.
Évaluation :

Le client n'a pas laissé de commentaire.

William L.
Évaluation :

Le client n'a pas laissé de commentaire.

Arthur W.
Évaluation :

Le client n'a pas laissé de commentaire.

Landon B.
Évaluation :

With only two clerks at the desk, progress was slow. Everything else was just fine.

Quecca P.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH J.
Évaluation :

Everything was great! Customer service was amazing!

Wayne T.
Évaluation :

Le client n'a pas laissé de commentaire.

Ted H.
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Le client n'a pas laissé de commentaire.

TAMEKA N.
Évaluation :

Le client n'a pas laissé de commentaire.

ONECA J.
Évaluation :

Service was streamlined, prompt, and professional. Very easy from start to finish. Only way to improve on my experience would be a reduction in cost.

Mary L.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronshawna R. | Premières impressions |
Évaluation :

The 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.

Carl S.
Évaluation :

All good

Tonya J. | Premières impressions |
Évaluation :

Thank you!

Kate N.
Évaluation :

No matter what I need, the team at the store make sure that I have it. They are attentive helpful and friendly! Keep up the great work guys :-)

Robert P.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Ron C.
Évaluation :

Turning the rental unit was so simple and easy. The personnel were very professional , friendly and courteous. U Haul will be my next selection for moving rental needs.

Bethany L.
Évaluation :

I waited 30 minutes to check-in. The cargo van I reserved had not been returned. Had to get a larger vehicle that was way too big for what I had plans on doing. My initial reservation was to pick up in New Iberia location. I aas notified the day before that O had to pick up at the Kaliste Saloom location. Major inconvenience . Totally messed up my plans and schedule for the entire day! I will avoid using your services if all possible.

Eddie H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kontonya A.
Évaluation :

Excellent customer service...staff was very courteous and helpful. I was in and out in under 20 minutes...

Edgardo R.
Évaluation :

I did the online (app check) out of the vehicle. I will never do that again. I did not understand the verification step where you called people and asked if they new me. REALLY, a late evening or night call without any warning. As I said, that's my last uhaul rental experience.

emily M.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles W.
Évaluation :

Le client n'a pas laissé de commentaire.

Carnell F.
Évaluation :

We were very satisfied and would recommend Uhaul to family and friends.

Michelle M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

TIFFANY S.
Évaluation :

The general manager was the person who checked me out. He was very knowledgeable and extremely helpful with the rental of our two storage units and U-Haul. Upon loading my items in the unit, there was a sweet cleaning lady walking around asking if we needed help while she was cleaning. The facility looked and smelled so clean! I feel really great about having two units here! Thanks for all the great customer service and clean facilities!

troy m. | Premières impressions |
Évaluation :

Mr. Begnaud was very professional and helpful, especially for a young man his age. Very much appreciated.

mandle l. | Expérience générale |
Évaluation :

I would like to thank ALL the STAFF at U-Haul for they kindness and smiles. I appreciate the help and support you showed to me by answering questions and being knowledgeable about U-Haul. Brett keep up the excellent work you are doing as a general manager, Bailey thanks and Mickayla you got this you're doing a good job keep up the excellent customer service everyone. Thanks and stay alert and safe the year 2020 shall pass. 😇

Katherine N.
Évaluation :

This is my go to U-Haul location because they are always so professional, friendly and helpful. Great location too;) Call them first!

Landon G.
Évaluation :

Fast and friendly service. Return was hassle free will definitely use again in the future.

Reggie D. | Premières impressions |
Évaluation :

Their staff is very friendly helpful an nice, and they make sure you know what your storage is at. Thanks again!

Ellen M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher L.
Évaluation :

I had to add a bolt to the door latch due to one being missing.

Herbert R.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH H.
Évaluation :

Good experience. No improvements needed

William T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jesse V.
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Le client n'a pas laissé de commentaire.

SHIA S. | Premières impressions |
Évaluation :

Staff was very friendly 🥰

Michael W.
Évaluation :

Blake at U-Haul on Kalistesaloom location was about the only agent that cares or has a clue what is going on. He was the only agent that could understand and work the ubox system and went out of his way to help. I had limited interactions with Brett too and he was helpful but Blake was the best. The others were not helpful at all and caused long wait times for not only me but other guests.

Pamela M.
Évaluation :

I don't understand how you reserve a vehicle and you request no contact delivery. When I arrived, I checked in electronically and it showed me that a 10 ft truck was parked in row A for me. I had reserved a cargo van and there's was no vehicle in Row A. I had to go in and go through the whole fricking process again ... drivers license, credit card, Selecting a vehicle. I had done all this in advance. I don't understand why you present the process to happen one way and then change it all up when you get there. My last experience years ago was the same. Set expectations and meet them. Crazy. Truck was reeking of smoke, window handle broken. We were able to get our project done in the end. The employee was nice, but seems like this happens often.

JANEL M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

james b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ellen M. | Premières impressions |
Évaluation :

Very nice and helpful staff. Nice indoor facility.

Allison K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN D. | Expérience générale |
Évaluation :

Was charged late fees when I was told they would not charge me.

BIYUNCA G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jayson H. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly M. | Expérience générale |
Évaluation :

Very good customer service.

MICHELLE C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Abigail B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Charlene W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CLAYTON S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

madel m. | Expérience générale |
Évaluation :

Bailey was kind, patient, honest, and friendly it was nice doing business with him after a long day at work.

BIYUNCA G. | Premières impressions |
Évaluation :

N/A

David W. | Expérience générale |
Évaluation :

Thanks

Candice B. | Premières impressions |
Évaluation :

My experience was awesome. The staff was very helpful and polite. The storage was clean and very spacious. I had a great experience.

David W. | Premières impressions |
Évaluation :

I have rented from this store several times. The staff is knowledgeable and they have the right equipment in good condition.

Shontelll R. | Premières impressions |
Évaluation :

The two guys at this location were very helpful & nice! Anytime I need U-Haul services this (Kaliste Saloom location) Is where I’d prefer to go.

Randle B. | Expérience générale |
Évaluation :

Great place to store your items when you need.

Myriah D. | Expérience générale |
Évaluation :

Everyone was polite and everything was well maintained

Veronica R. | Premières impressions |
Évaluation :

Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.

Christopher O. | Premières impressions |
Évaluation :

YOUR EMPLOYEES SERVED ME WELL. MANY CREDITS TO THEM.

dale k. | Premières impressions |
Évaluation :

very clean and excellent customer service

WILLIAM P. | Expérience générale |
Évaluation :

Great facility and friendly staff.

April R. | Premières impressions |
Évaluation :

Very nice people.

jesse c. | Expérience générale |
Évaluation :

Worst customer service with uhaul!! Both this location and corporate. Will never use uhaul again!!

Sametria F. | Expérience générale |
Évaluation :

The staff weren't very helpful at all until i said well just give me a minute to step outside and call the customer service number its highly disappointing

Gregory B. | Expérience générale |
Évaluation :

The staff made the process smooth every step of the way. The Uhaul rental process was easy and the appropriate vehicle was provided to me. I had adequate storage space while waiting for my home.

Michelle C. | Expérience générale |
Évaluation :

Sensored lights wouldn’t come on we had to keep walking pass I’ll storage to activate the lights to turn on

Jeremy B. | Premières impressions |
Évaluation :

Would give 5 stars but got charged for pads that I never got. But that was from the Mamou location where I started. Kaliste Saloom location did every thing amazing!

Gregory B. | Premières impressions |
Évaluation :

Everything I asked the gentleman provided answer. The experience has been smooth. I honestly thought it would be a disaster.

Christopher D. | Expérience générale |
Évaluation :

Everyone is professional but nice, helpful and friendly. Well done.

john w. | Expérience générale |
Évaluation :

I cannot give an excellent rating, not due to the local Lafayette staff or facility, but because of U-Haul's inefficient software and POS system. Please update and modernize your system.

hazelann y. | Expérience générale |
Évaluation :

Great place

janet m. | Expérience générale |
Évaluation :

Kenneth and staff were wonderful to deal with! I have already recommended this facility to friends!

Christopher D. | Premières impressions |
Évaluation :

Everyone we met at the Kaliste Saloom Road facility was professional, interested and eager to help to make our transaction go smoothly. They all get the highest possible recommendation.

Christina H. | Expérience générale |
Évaluation :

Great service, friendly people.

Stephanie H. | Expérience générale |
Évaluation :

The staff was always extremely helpful and this location is very clean and well maintained. I will definitely recommend this facility and will use them again in the future.

David B. | Réservation |
Évaluation :

Rusty did a great job reserving storage units and getting truck and U-Boxes staged for easy unloading. He was very accommodating, understood my needs and effectively managed some last minute changes.

RALPH R. | Expérience générale |
Évaluation :

Na

RALPH R. | Expérience générale |
Évaluation :

Na

gezel t. | Expérience générale |
Évaluation :

Great Customer Service!!

Thomas E. | Expérience générale |
Évaluation :

Thanks for the great experience.

Edward B. | Expérience générale |
Évaluation :

Everyone on the staff was so helpful, personable and professional. We would recommend them to anyone.

h. l. | Expérience générale |
Évaluation :

Thanks.

Arienne L. | Expérience générale |
Évaluation :

Great service by Ethan and his crew.

marie d. | Expérience générale |
Évaluation :

A big THANK YOU to Mr Ken and his staff. We couldnt have done it without their help. I would recommend this process to everyone. It made the move much easier.

Non reviews have been submitted for this location.

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