Customer Reviews for U-Haul Moving & Storage at kaliste Saloom

2 578 évaluations

700 Kaliste Saloom Rd   Lafayette, LA 70508
(Next door to St Pius Catholic Church)

(337) 443-4637

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(337) 443-4637

700 Kaliste Saloom Rd
Lafayette, LA 70508
(Next door to St Pius Catholic Church)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Honor reservations made

Catherine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
5

Courtney was fantastic! She kept me in the loop the whole time about when, where, and how everything was happening. She also worked with me when my schedule didn't quite align with pickup times. Moving is always stressful, but she made the actual storage and movement one less thing for me to worry about.

Jeremy D. 
Évaluation :
3

The truck I received had only 4k miles on it, so it was fairly clean. The problem was that I could tell it had already been smoked in. There was some kind of neutralizer that had been run through the truck but I could still smell the cigarette smoke. The no smoking policy was not mentioned during the rental process and that should be made a priority. Also, the penalty should be substantial and presented a few times. The no smoking stickers on each side window are easy to overlook. They should be front and center in the vehicles. It's horrible for most of us who don't smoke to have to pay for a rental that stinks. The employees were very nice and helpful. I want to mention Jessica specifically who was outstanding and extremely kind! She deserves kudos. Please emphasize to employees and renters alike that smoking isn't tolerated in the vehicles and charge people who do. Merci

ELLIOT B. 
Évaluation :
4

I only use the storage building for half of the month of October and was told that I would not be able to receive a discount for this month. My things have been in your storage over 18 months. It seems to me that U- Haul would help out good paying customers. Just like you want good or bad reviews from your customers we would like a little help from u guys as well . I had two of your building and never miss a payment. I moved my things because the rent went up and I I still trying to get back into my house. Things are very riff a this time and having to live on a fix income is not easy.

ROX C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAOLA S. 
Évaluation :
5

Baily was super courteous and proficient. He really made the process smooth.

randy l.  |  Premières impressions 
Évaluation :
5

Everyone was so nice and professional

Loretta C.  |  Expérience générale 
Évaluation :
1

Close down this criminal entity you call a company and climb under a rock and marinate in shame.

lyndsie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIE H. 
Évaluation :
5

I am director of Christian Community Outreach, inc and I pickup items and give at no charge to the most needy people. When my wife called they said they may charge the lower price on mileage but they didn't. This might be a small thing to you but every dime I collect goes to help the needy. Food, clothing, furniture, toiletries plus many more things. I showed them my official letter from the IRS and paid with card for Christian Community Otreach so they would think it was a scam. It seems like a big Company could afford to drop the mileage down on a Friday, Saturday and Sunday to help the people who are trying to help the less unfortunatel. The people and business was great

JULIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milttner Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITNEY J. 
Évaluation :
5

I'd prefer to have a full tank on pick-up. Just my personal preference.

nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR A. 
Évaluation :
4

Experience was excellent. When could not get vehicle I needed from the preferred location, they found needed vehicle at alternate location. everything automatic. Received call reconfirming reservation the morning I was to pick up truck. When I went for vehicle was helped by Chelsea Guidry. She was bothjprofessional and delightful at the same! Thank You.

MICHAEL H. 
Évaluation :
5

The Kaliste Saloom location is great the staff is very helpful and pleasant to deal with, I don't even get online anymore I go to to the location so that I only have to deal with them.

KEVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tayvon B.  |  Expérience générale 
Évaluation :
5

The gentleman that helped me was very nice and accommodating.

CHRISTEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN G. 
Évaluation :
5

This location actually saved the day! I scheduled three reservations prior to driving two hours to this location just to find out they we're closed. Again props to this Lafeyette location for resolving the situation.

MICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc M.  |  Expérience générale 
Évaluation :
5

My move went very well using the 15 ft truck & car dolly. I received a free month storage unit for free as well as I really needed that.

Bernie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVANNA W. 
Évaluation :
5

Chelsea was super friendly, professional and deserves a promotion!

JEAN S. 
Évaluation :
5

No improvement necessary!

PHILIP R. 
Évaluation :
5

Amazing staff. Very professional and friendly. They go above and beyond to work with their customers. The Kaliste Saloon location and the owner of the store helped me in so many ways.

KAREN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLEMAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

No gas was in the truck. Runs horrible brakes making so much noise. Didn't feel safe driving this.

CRYSTAL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEEANNA B.  |  Expérience générale 
Évaluation :
5

Terrific people

James D. 
Évaluation :
5

Everything went perfect, thank you.

JUAN C. 
Évaluation :
5

Our U-Box was in pretty bad shape. The door didn't close easily and the locking latch had to be removed and reattached in a different location because the screws were loose in the wood and the latch was very loose and insecure.

RICHARD D. 
Évaluation :
4

Truck had check engine light on. Was told not to worry about it.

DARYL G. 
Évaluation :
3

The returning of trucks on time my truck was move a day and from a 20” to 15” which caused me to have to make 2 trip overspending money on miles which I could have done in 1 trip and been done

DESIRE V. 
Évaluation :
5

Keep smiling

PERRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kent J. 
Évaluation :
1

Every single aspect of my experience was an absolute NIGHTMARE. I simply do not have the energy or the desire to save waste my precious time typing the novel it would require to accurately represent the unbelievable chain of events that transpired. I can definitely state with 100 % certainty that neither myself nor my family will never do business with this company again.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Y. 
Évaluation :
5

Great helpful friendly group made me feel like I was important. "Hi Mr. Dale." " What can we do for you Mr. Dale " "Thanks Mr.Dale " I've rented trucks there several times and they always remember me.

Dale S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Z. 
Évaluation :
3

Never using Uhaul again!

GARREN B. 
Évaluation :
5

Keep doing what you are doing. Good people doing an excellent job.

WAYNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie E.  |  Premières impressions 
Évaluation :
5

I always have trouble with the app, but everyone at the Kaliste Saloom facility is great!

Kenton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENT W. 
Évaluation :
5

I e noted the ride and hospitality

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
2

The truck was left at a quarter of a tank for pickup. This forced me to go and fuel up before I could even begin moving things. I utilized the App for pick up. It was incredibly slow and buggy. Anytime you would have to upload a picture it took way too long. I have a very modern smartphone with LTE in the middle of a large city.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA I. 
Évaluation :
4

My issue is with the UHaul site, not the actual location. The Kaliste Saloom location was helpful and friendly. The problem is the online site is not in sync with what is actually happening in the store.

CRYSTAL G. 
Évaluation :
4

The manager was excellent however the unit I originally reserved was not available when I got there to sign and pay. Thankfully the manager had another unit available to suit my needs. I would highly recommend the manager for promptly making it right. I seems there is a communication disconnect between physical U-Haul storage facilities and the online service. The online service just lets people reserve units that are not physically available. U-Haul should talk to the physical store before allowing reservations. This very well could have become a very bad review because I drove an hour and a half to get there after I spoke to the U-Haul customer support center that confirmed everything was good to go. Thank goodness that the manager there was able to get me into a unit regardless. Some people may not be so lucky in the future. U-Haul should communicate with the facility manager to confirm the number of units available for reservations before letting customers book a reservation. I gave 4 stars because I didn't have to go find another place to bring my truck load of stuff. The staff at the facility deserves 5 STARS! The online customer support deserves 2 STARS for not actually confirming my reservations with the facility staff when I asked for a confirmation before making the trip and told me the unit was available. If I had gotten there with all my things and the manager couldn't rectify the problem I most probably would have never done business with U-Haul again because of the false confirmation I received from the support center.

Jake M.  |  Premières impressions 
Évaluation :
5

Only thing I can think of is to put a traffic light at your location. LOL it was hard to get in and out of there. But people are friendly and very helpful explaining how to use the dolly I rented. All in all this was a wonderful experience and saved me a butt load of money not having to call a tow truck.

KERNEY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

herman M. 
Évaluation :
5

Brett was extremely helpful and patient! He did not rush me or made feel he didn't have time! He explained everything well!

Loretta C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J.  |  Expérience générale 
Évaluation :
5

It was good. I liked that someone was available to adjust the mirrors in my vehicle.

ZACHARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONDRA S. 
Évaluation :
5

Everyone there is great! Jessica helped me and was fantastic!

Kenton Blanchard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir S. 
Évaluation :
4

Canceling was troublesome

Tristan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacques R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felisha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Great service

Joseph T. 
Évaluation :
5

Two great young people were wonderful and kind.

Cecelia C. 
Évaluation :
5

No need for improvement

PHILIP R. 
Évaluation :
5

Good customer service.

Mike D. 
Évaluation :
1

I pick up this truck from this location after my original rental location did not have the 26' truck I had rented. While this location tried to be helpful, I the end up have to rent a second truck from a another location. This cost me time and money, I was not informed that my truck had not made it back to this location, a phone call or text message would have been helpful.

PHILLIP C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL B. 
Évaluation :
5

Bailey was great.

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISA S.  |  Expérience générale 
Évaluation :
5

Make equipment available as close to the customers requested location as possible. I kept being pushed further and further from the location I requested. Also, place was closed on Sunday. Didn't know what to do.

Latisha A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANIE V. 
Évaluation :
5

Brett and Jessica took excellent care of me. I only rent at this location because the employees here are so helpful and responsive. Keep up the great work!

KATHERINE N. 
Évaluation :
5

The entire staff was very professional and personal--they make the customer feel wanted!

RODNEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY P. 
Évaluation :
2

Vehicle was not safe and should not have been rented Was given to be without gas and ran out of gas prior to gas station Needs wheel alignment Radio did not work nor the cigarettes lighter to charge phone Ashtray full of cigarettes Engine Temp Gauge would go from med to over heating Loud banging noise cam from Floor under neath driver

WALTER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley Q.  |  Expérience générale 
Évaluation :
2

Have the equipment available that the customer reserves online

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYIA M. 
Évaluation :
5

Everything went so well I can't think of anyway you guys can improve.Thanks again for quality service.

COREY K. 
Évaluation :
5

It was seamless with Great Customer Service.

ERICA O. 
Évaluation :
4

The young that took care of me, he was very helpful.

JAMES B. 
Évaluation :
5

Staff was nice and knowledgeable.

Lisa B.  |  Premières impressions 
Évaluation :
5

Excellent place to do business with. The equipment is well clean and well-maintained. I would highly recommend this place if you need storage this is a place to go to.

Dwain P. 
Évaluation :
5

Trace at the Lafayette, LA location was exceptional and gets a superior rating. He was the only pro-active person during our pre-pick-up experience. We were running a little late for our 8:00 a.m. scheduled pick up, and Trace called to check on us. He was knowledgeable and helpful during the entire pick up process. On the other hand, your phone center is the worst example of "customer service" I have ever experienced. After calling what I thought was the local Lafayette phone number on the day before the scheduled pickup, I was transferred 3 times and held for 15 minutes before speaking to someone who could answer a simple question. We have not used U-Haul in over 20 years, and the confirmation of a pick-up location (or lack thereof) until less than 24 hours prior to pick up leaves the person renting the trailer feeling in a state of flux. The equipment was clean, but an upper rub rail on the driver's side of the trailer had been replaced with a 1 x 2 piece of lumber??

LORAINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick C. 
Évaluation :
1

The worst company I ever dealt with very rude workers and definitely don't know how to do there job y'all left me stranded on the side of the road and lied to me that is very bad customer service

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIQUITA P.  |  Expérience générale 
Évaluation :
5

Friendly associate. Very professional. Fast turn in.

RONALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAPLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL B. 
Évaluation :
5

Customer service was awesome! These guys and girls truly love there job and get along. It shows.

Jason P. 
Évaluation :
5

Very good service to me thank you.

KEITH L. 
Évaluation :
5

Quick and easy transaction.

Kristopher L. 
Évaluation :
5

Customer representative Mr. Bailey was very kind and professional!

MELISA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LENNY J. 
Évaluation :
3

I paid for a utility dolly and there wasn't any and I didn't get refunded for it

JOHNEFUR T. 
Évaluation :
5

very professional workers very clean and secure facility

Theresa C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoff T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenrell F.  |  Expérience générale 
Évaluation :
5

The manager there gives exceptional customer service. All of his staff is friendly and helpful. This location is by far the best U-Haul location that I have ever been to and the best in Lafayette, LA.

Denise V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
2

Too slow. Wait time was unacceptable.

SHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NYALA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Champagne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NYALA R.  |  Premières impressions 
Évaluation :
5

Staff is excellent!

Claude M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April A.  |  Premières impressions 
Évaluation :
5

The young men that run the store are amazing! Very very helpful and even gave us use boxes that was so helpful.

JAMES M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B.  |  Premières impressions 
Évaluation :
2

When I had my first encounter with staff member to verify my storage rental, I was not given an access code nor any other useful information needed for my storage rental. On my arrival on move-in date, I had no access to to the storage facility.

Derek B.  |  Premières impressions 
Évaluation :
1

I went to load my storage unit and my access code did not work, I tried and tried to get ahold of the store manager for an hour before the doors wouldn't open and I couldn't return my truck because the gm never answered his phone. (Brett Dwyer)

Sydney B.  |  Premières impressions 
Évaluation :
5

Needed a storage unit to store a few things, I went online to try to find something convenient and in my budget. I decided to go with uhaul. When I went to get everything set up, I was promptly greeted. The staff at this place is amazing, they took to time to thoroughly explain everything I needed to know and answer any question I had. I would definitely recommend this place to any of my friends and family. You guys are rockstars!

Christopher T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nekeisha T.  |  Premières impressions 
Évaluation :
5

Nice storage. Clean and very convenient.

Mary C.  |  Premières impressions 
Évaluation :
5

The guy who helped us went above and beyond to make sure we were satisfied. I believe his name was Bailey. Not sure but believe her was the asst mgr. Very nice guy!

ELIZABETH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dusty G.  |  Premières impressions 
Évaluation :
1

The in office workers acted as though it was an inconvenience to answer and respond to questions. I was told my storage was ground level, however it was not, then the garage bay door nearest the steps I had to carry my belongings up was broke so that meant I had to move my stuff from an even further location. I also turned in the u haul prior to their end of day yet they marked the van as not being turned in until the next day. Being charged full price for 5 days when I had it 37 hours total is also majorly inconvenient.

Keyana S.  |  Premières impressions 
Évaluation :
5

Very professional and useful

Jessee C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

willie d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chadnarika S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KAREN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKESHA P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katheryn A.  |  Premières impressions 
Évaluation :
5

I was simply blown away by this place. I had low expectations as my past storage rental experiences were not exceptional. I thought the building itself was unassuming. When I walked in I immediately was impressed. Staff was welcoming and helpful. Additionally the actual storage are was clean beyond my wildest imaginations. I will certainly be recommending the business for those in the area.

Jason J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aerielle W.  |  Premières impressions 
Évaluation :
5

This UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!

Cynthia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla L.  |  Premières impressions 
Évaluation :
5

The 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.

Ronshawna R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M.  |  Premières impressions 
Évaluation :
5

Their staff is very friendly helpful an nice, and they make sure you know what your storage is at. Merci encore!

Reggie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayson H.  |  Online Move In 
Évaluation :
5

Everyone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.

Veronica R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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