Customer Reviews for U-Haul Moving & Storage at Kennedy Park

89 évaluations

3410 S Galena St Ste 150   Denver, CO 80231

(720) 907-6983

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(720) 907-6983

3410 S Galena St Ste 150
Denver, CO 80231

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 1h pm
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Never again that's for sure

Calvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Amazing staff, incredibly kind Management and overall the best place to store your belongings. Merci

NICHOLAS R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ma I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geok Poh L. 
Évaluation :
1

Better services and always communication count

Jose R. 
Évaluation :
5

The staff at this Location are extremely helpful. They helped me transition from a big move from out of state. They made the experience so much more pleasant.

Amy B.  |  Expérience générale 
Évaluation :
2

My car window got smashed into and I moved my car to a different location. I was not offered any recourse, for example a prorated return of my money when my car was not there. I'm over it now.

Dillon S.  |  Expérience générale 
Évaluation :
1

Worst experience of my life I stored my work vehicle there was told it was a secure facility and thought since it was u haul they would insure my property would be taken care of but I was completely wrong a person walked right into the garage and stole my vehicle zero oversight and they offered absolutely nothing in compensation worst storage facility ever this will cost me over $25 000 in lost tools and upgrades to me truck and hurt my ability to provide for my family. DO NOT STORE YOUR STUFF HERE!

Stanley U.  |  Expérience générale 
Évaluation :
5

Awesome place to have a storage unit.

Steven M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micali K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY F.  |  Premières impressions 
Évaluation :
5

The online rental process wasn't easy to understand the first time I used it however, once I complete the process or someone walked me through the steps, it's great. I needed a video or YouTube.

LEATHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREATHA R.  |  Premières impressions 
Évaluation :
5

A little bit difficulty for mobile check in and out.

Zhiyong Z. 
Évaluation :
1

They completely failed to explain the rental pricing for moving equipment. I rented a furniture dolly and heavy utility dolly, and was left thinking the prices were flat rates. I was never informed there was also a daily rate beyond the first day, and apparently this is not the first time this has become an issue here. Had I been informed of this I could have simply returned the equipment sooner.

Michael C. 
Évaluation :
4

I couldn't access my WIFI at this location and had to have your employee process my pick up and return. He was very helpful and accomodating.

JANET B. 
Évaluation :
2

The location for storage yes but for rental equipment no. Also the app, the website need a lot of improvement as it's not straight forward process

AMR E. 
Évaluation :
5

Great to have carts available

ELIZABETH MARY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELANO R. 
Évaluation :
5

A very positive experience with getting my stuff into storage at Kennedy . A special mention to Brigida Asher who was amazing the whole time and kept in constant communication with me from the time of booking to drop off to make the process easy and less stressful for me . She made me a video of how to get into my unit after hours and all instructions and was available by phone if I had any issues. She went above and beyond and provided me with exceptional customer service!!

Natalie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam R. 
Évaluation :
5

Staff was very friendly and helpful

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Brigida was very helpful and friendly! This facility is clean and well maintained. I will highly recommend this location.

Brenden G.  |  Premières impressions 
Évaluation :
5

Brigeda and her team were so wonderful helping me with my move!

Mary M.  |  Expérience générale 
Évaluation :
5

Brigida Asher - excellent customer service and people. Please recognize her for her exemplary customer service skills.

SUSANNA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ma I.  |  Premières impressions 
Évaluation :
4

I was blindsided by the app asking for passport or other forms of ID or a personal reference's phone. That should be explained before I show up at the location of the truck.

Robert W. 
Évaluation :
5

The manager is one of the best.

JC O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B.  |  Premières impressions 
Évaluation :
5

Your charges are too much

Yaa K. 
Évaluation :
5

Nothing. Excellent management and very accommodating. Great experience.rented twice in two weeks.

ROBERT K. 
Évaluation :
5

Counter guy was very friendly and professional. thanks!

JOHN W. 
Évaluation :
3

I find it interesting you asked zero questions about the 24/7 process. In concept this is brilliant. However the execution (i.e. directions to get to app/setting up phone were unclear, confusing and wasted an hour of our valuable rental time messing around with the confusing instructions and had to wait on hold to talk with your help desk. There were several settings that needed to be changed on the phone that were not clear in your directions. Would highly recommend you test out the process with someone who is completely unfamiliar with the process and technology and edit instructions based on their feedback.

John C. 
Évaluation :
5

Nothing it was fabulous

NAKISHA K. 
Évaluation :
4

The person working, I think "Nina", was very helpful. Merci.

Jeremy P. 
Évaluation :
5

The manager was very knowledgable and helpful with alternate solutions that sold us on using her facility. MB

Mike B.  |  Premières impressions 
Évaluation :
5

Birgitta was very helpful and extremely customer oriented. She took extra steps to be sure we had all we needed to complete our storage task and our truck return.

David S. 
Évaluation :
5

Unfortunately I don't remember the two ladies working that day but they were extremely helpful!

RALPH N. 
Évaluation :
5

Brigida, the on-site employee was phenomenal and went above and beyond to help us. She is a real asset to U-Haul.

Keith F.  |  Premières impressions 
Évaluation :
5

Very friendly and great customer service! Very helpful too! Excellent experience! Bad odor in the office and units.

WENDY E. 
Évaluation :
4

I was disappointed that we couldn’t get into the large storage unit we had discussed, but other than that the experience was just fine.

BRADY C.  |  Premières impressions 
Évaluation :
5

Brigida Asher is amazing and helped us so much after our long move from Eugene to Denver. It was such a pleasure to work with her and I felt like she clearly informed us of how to access and use our storage unit. I would recommend her a million times!

Elena W. 
Évaluation :
5

Brigida is super helpful!

Michael P. 
Évaluation :
4

Customer service was A1 we had a lil issue but management went above and beyond I'd recommended this location

Jeffrey H. 
Évaluation :
5

Manager was terrific! The facility was squeaky clean. I will highly recommend her and this location!

Samuel R.  |  Premières impressions 
Évaluation :
5

Brigida Asher went above and beyond to provide exemplary service. I am moving from AZ to CO. Brigida sent text messages with her card information and informed me of the facility change. The original booking didn't have an available unit. She followed up with 2 videos on how to access the unit using the PIN that was established. Brigida was professional and courteous. Any stress or worry I had about handling this move long distance was mitigated immediately. I was reassured that the unit would be available and that the truck could also be dropped off at the location. You can tell that Brigida takes tremendous pride in what she does. Customer satisfaction is her TOP PRIORITY!! I will continue to do business with Uhaul indefinitely. Merci.

Shanel K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIETTE A. 
Évaluation :
5

She was so nice and so helpful. The facility was clean and well maintained. I'm impressed so far.

David C.  |  Premières impressions 
Évaluation :
5

All the reps were friendly; informative and polite

ERIKA C. 
Évaluation :
5

Brigida was wonderful! Friendly, knowledgeable and a pleasure to meet. I have dealt with U Haul many times over the years but never had such a great experience as with Brigida. I would highly recommend the Kennedy location to anyone!

Gillian D.  |  Premières impressions 
Évaluation :
5

Best service ever!!!

Ruthann W. 
Évaluation :
5

Brigida was so helpful and wonderful through the whole process of getting my unit and explaining how the system worked!

Mary M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandria H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dannielle M. 
Évaluation :
3

I never went there. Roadside assistance picked up the defective auto transport and took it there themselves. I cannot accurately rate them as I have never even spoken to them.

Emmanuella H. 
Évaluation :
5

The customer service I received was most satisfying. I appreciate excellent customer service and Rachel delivered. I will use your services in the future.

Kathy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clifford S. 
Évaluation :
1

The online system of renting a truck is a massive, time consuming pain. I will never rent t uhaul again.

brett P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marie J. 
Évaluation :
2

They use an app from Uhaul to check out the truck. This took over a half hour after we loaded the app. I don't want your app on my phone. I like most people rent trucks very rarely so why would I want an app like this. Plus the check in took 20 minutes too. This check in and check out of procedure is not good and I will chose a different rental company next time.

Peter F. 
Non les évaluations ont été soumises pour cet établissement.

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