So, the software needs to make it clear that self-return is only for after hours. When I pulled in (around 2:00 pm), there was a line at the return station. So, instead of waiting in line, I pulled the truck around to the side of the building, where I had picked it up, followed the instructions on the software on my phone, and closed out that way. I then walked over and dropped the key in the drop box (as instructed by the software). Right after I did that, one of the guys checking in the returns yelled over at me (we were about fifty feet apart), and asked me why I didn't go through the check out line. I told him the software gave me the impression I could do either one, so I chose the self-checkout. He was a bit perturbed - I could not tell if he was perturbed at me, or the fact the software did not make it clear what I was supposed to do. Anyway, I just apologized to him, got in my car, and left, since the truck was now safely back in their possession..Jim D.
Customer Reviews for U-Haul Moving & Storage at Kingshighway
Pour nous contacter
Saint Louis, MO 63110
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRANDON B.
Always great service at this location. Never had a bad experience!Todd R.
Le client n'a pas laissé de commentaire.KIMBERLY S.
Rented cargo van online. Went to pick it up and it was boxed in between other trucks and vans. Keys that were left in lock box were for a pick up truck with cracked windshield. Over all shit show.Adi P.
Le client n'a pas laissé de commentaire.KIRSTEN A.
The only hiccup I had was that the prior person that used the truck I was assigned only left a quarter tank of fuel, which meant I had to stop at the service station right out the box. That was a little bit of an inconvenience, it would have been better if someone from uhaul would have put more fuel in it for the next renter.Garon H.
Very friendly crew & helpful! I rented furniture pads, when I opened them they were all wet (I guess they'd been cleaned) but could not use them on my wood furniture. By the time I made that discovery it was too late to return them.Kimberly B.
Le client n'a pas laissé de commentaire.MATTHEW L.
My driver Side headlight was out. Thank God I didn't get pulled over trying to move to the country..EDCHAE C.
Le client n'a pas laissé de commentaire.Branna H.
Le client n'a pas laissé de commentaire.TORIANO M.
Le client n'a pas laissé de commentaire.PAUL R.
Le client n'a pas laissé de commentaire.Kyle M.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.ALYSON R.
U-Haul never disappoints. This recent rental was no exception. Thank you for another good experience.GEORGE T.
Thanks great services. I would recommend friends.RON J.
I went to the Kings Highway location because another U-Haul at 7000 Manchester in St Louis Missouri was so poorly operated, staffed and prepared, I chose to take my business elsewhere. The King's Highway staff where is courteous and professional as any I've come to expect from do U-Haul company. The 7000 Manchester staff should really be evaluated by corporateRandall N.
That truck needs considerable servicing. The fuel gage is inaccurate and the vehicle shakes considerably at 60+mph.Chris M.
Le client n'a pas laissé de commentaire.Beth N.
Le client n'a pas laissé de commentaire.Thanh N.
Male worker was cussing in front me.ANTHONY J.
Have an associate bring the rental to the customer. I had to locate the truck and had to do my own walk around of the rental. It had damaged and I ensured to take pictures as well within the mobile check out process.PATRICK B.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Kari M.
Desk person below par.RONALD B.
Carlos â€¦ he went WAY above and beyond to help me. I am so appreciative. The general manager was super helpful and there was a lot man who also was great!Kari M.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.JENNIFER N.
To give customers some form of credit on returns when fuel is more than what was expected.KEVIN W.
Make a larger return area to accommodate more equipment being returned on off hours.MARK B.
Have the requested equipment. Customers should never be told to retrieve equipment from other locations. That is what your staff is for.Whitney C.
I Had Difficulty Posting Picture At Return Otherwise Experience Was AmazingVALERIE A.
The van rented smelled like there had been farm animals moved in it prior to our rental.DAMON M.
Excellent serviceBRUCE S.
Le client n'a pas laissé de commentaire.DEREK S.
Customer service person. Misread total on billGail H.
Check in could be easier. I rented a dolly & it takes quite some time to enter info into system. Staff was friendly & helpful.Daniel M.
Le client n'a pas laissé de commentaire.William R.
Elevator was broke for a week or so!!!coraletha h. | Expérience générale
I had to cancel a reservation for Wednesday August 25 which the associate, Mike, helped me with which I rescheduled for today August 27. When I arrived, however, I was told that the pick-up had to be back at 2p.m.which equaled a 4-hour rental not 24 like the advertising promises. I was very unhappy that I wasn't told this very important detail on Wednesday and wasn't given any support by the UHaul staff at this location. Merci.PAMELA D.
Le client n'a pas laissé de commentaire.Andrew W. | Expérience générale
I have no complaints about your staff or equipment. I am maddened by the after hours self-return website. After getting to the stage where I was forced to make an account and then had to access my email to get a verification code, I returned to the U-Haul site to get a message that my session had timed out and all progress was lost. What's the point of a 15-minute expiration time on a website most people are accessing from their phone? Why not 30 minutes or an hour? I'm not at a library leaving my email logged in on a public computer. What a misguided layer of "security" that screws over the user experience. My tired, heat-addled brain just wanted dinner and I gave up. So I'm out 20 $on the return fee and my whole experience was soured.Kevin G.
Le client n'a pas laissé de commentaire.Matthee M.
Le client n'a pas laissé de commentaire.JOSHUA G.
Le client n'a pas laissé de commentaire.THOMAS C.
Go elsewhere 3 different charges to my card. Sent email will be filing complaint with the bbbMilia B.
You can have it be clearer that you need a wiring harness to tow certain trailers. I reserved, checked in, paid for, and had the trailer hooked up to my car when I was told I needed one. So my options where disconnect the trailer and cancel the reservation or have one installed at an extremely inflated price. I was already 4 hrs. behind, because the Uhaul location at 7000 Manchester had their trailer I had reserved "stolen" and failed to notify me until I showed up. A reasonably priced rental, more than doubled and wasted so much time and energy. Also, nobody has been able to tell me anything about how to redeem my 50 $that was advertised with my reservation. Really should be 100 $because my initial 1pm never happened and the 5 pm reservation was concluded at 630pm.MICHAEL J.
Best 12 ft trailer ever. Double door tows smooth. Employees are nice and helpfull. Location is always well run. Rent 4 times a year.PAUL L.
Le client n'a pas laissé de commentaire.WILLIAM B.
The staff was very informative and personable. My experience was greatTONY G.
the experience was easy and efficient.THEODORE W.
Le client n'a pas laissé de commentaire.Charles H.
I really can't think of anything and I can be picky. I've really have had great service at this Kingshighway location. The wait is never over 10 min and the people in the yard are alway ready to get you on the road or your return quickly.DAVID B.
Le client n'a pas laissé de commentaire.Leslie M.
Le client n'a pas laissé de commentaire.MAURICE M.
Le client n'a pas laissé de commentaire.Laurel M.
Le client n'a pas laissé de commentaire.Richard Y.
ALL 5 STAR. ALL THE WORKERS AND EQUIPMENT WAS AWESOME.RONNY C.
Service was friendly and efficient at both rental and return. This is my second UHaul rental this summer (one long distance returning here, one local picking up and returning here). Both have been satisfactory.MICHAEL M.
Roaches were in the hallwaysTYLER W. | Expérience générale
Glad they were there to help with my disappointment with my original reservation at the U-Haul Storage & Moving Of Downtown St Louis 418 S Tucker Blvd location.MEHMET T.
Le client n'a pas laissé de commentaire.Simeon D. | Expérience générale
Le client n'a pas laissé de commentaire.EMILY Y.
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.Elizabeth S.
Just want to send a thank you to Carlos and Rhonda for always being so fast, friendly and efficient!Lindy S.
Le client n'a pas laissé de commentaire.Randall K.
Le client n'a pas laissé de commentaire.Djordje B.
Le client n'a pas laissé de commentaire.ASHWIN L.
More spaces to return vehicles. Dropping off 24/7 vehicles at night proved to be difficult for me, as I am not familiar with the area or the location. Having designated 24/7 parking signage more clearly marked would be a great help!Ridge H.
Le client n'a pas laissé de commentaire.Julia F.
The receptionist on phone and at the pick up location were pleasant. The online reservation process failed me. My reserved pick up location apparently was changed without my notification, to a location nowhere near the reserved location. The phone receptionist was certain Thai chose the default location. Please educate.MILES S.
No problems at all.ANN F.
Abandon the systems and process of renting from 2020 N Ashland I'm Chicago. It was horrible!michael E.
The location and the people working there are wonderful--specifically Ronda. The U-Haul mobile sign-in was incredibly frustrating. We ended up just going inside and getting help done at the deskJon-Michael M.
Le client n'a pas laissé de commentaire.WILLIAM K.
Le client n'a pas laissé de commentaire.TAYLOR M.
The young lady who checked me out was amazing she was so patient with me and had a great personality she was the bestTashia R.
Le client n'a pas laissé de commentaire.Ellen A.
The gas on the moving truck was on empty upon pickup, so it was a bit frustrating but that is not necessarily the company's fault. Everything was great, thank you!SARAH H.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.GENA B.
Le client n'a pas laissé de commentaire.Steven S.
When the customer service person gives you the keys, he or she needs to STATE CLEARLY that you will be getting an important text about checking the condition of the vehicle. I was not told to check the condition of the vehicle and take pictures of any damage to the vehicle prior to using it. When I returned the vehicle, all 3 of the staff people i encountered were very unprofessional. One the staff members even seemed intoxicated. I will not return to this location again.HEIDI R.
Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrashpaul k. | Premières impressions
Truck was smoky and ac did not work.DANIEL M.
Very good customer service everyone was pleasant and with good attitudes would very much recommend this location thank you guysðŸ¤—DOMINIC B.
Le client n'a pas laissé de commentaire.Aliabdullah S.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.RHASHEKA J.
Le client n'a pas laissé de commentaire.BARBARA W.
Le client n'a pas laissé de commentaire.ROCHE M.
Le client n'a pas laissé de commentaire.Michael B.
Return process was simple and quick. The gentleman who checked us back in was kind, friendly, and efficient.DAMIENJOSEPH S.
Le client n'a pas laissé de commentaire.CHARLES C. | Expérience générale
Le client n'a pas laissé de commentaire.AYAZ M.
Courteous and helpful staff/ thanks!Charles C.
Hood wasn't fully latched and came loose during commute.STEVEN T.
Le client n'a pas laissé de commentaire.DEBRA B.
Nothing to improve. We wanted to let you know that the U-haul representative was extremely helpful at this location! His name was Roderick Britt. Nice guy to work with, knowledgeable and had us in and out of the drop-off location quickly. Great job, Roderick!Daniel M.
Le client n'a pas laissé de commentaire.BRYAN F.
The guy I dropped the Uhaul off to asked for a tip when all he did was check the fuel levels and mileage. The service he provided does not warrant a tip in my opinion. This should be discouraged among all employees at Uhaul. Out of the awkwardness of the encounter I ended up giving him a 10 $tip but he did not deserve it.Nathan T.
Still my future choiceLi W. | Expérience générale
Le client n'a pas laissé de commentaire.David F. | Premières impressions
The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.Sean D. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTINA F. | Premières impressions
The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!JENNIFER B. | Expérience générale
Le client n'a pas laissé de commentaire.Danette R. | Premières impressions
Le client n'a pas laissé de commentaire.Julia M. | Expérience générale
This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.SHEENAH S. | Expérience générale
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Le client n'a pas laissé de commentaire.Angela C. | Expérience générale
The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.Tami D. | Premières impressions
Le client n'a pas laissé de commentaire.Scott L. | Premières impressions
Le client n'a pas laissé de commentaire.Mecayla K. | Expérience générale
Very helpful staff!Wayne H. | Premières impressions
Great employeesJami J. | Premières impressions
Le client n'a pas laissé de commentaire.Julia M. | Expérience générale
Everything was great except I've talked to someone 3 times about cancelling my storage unit and I still don't have a confirmation that it's been cancelled yet. I've had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don't get where the hand up is and that's very frustrating.TORII D. | Expérience générale
Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.RICHARD W. | Expérience générale
James is a great manager, very hard working and nice. Ronda and the crew are hard workers.Shari E. | Expérience générale
Le client n'a pas laissé de commentaire.Maria D. | Expérience générale
Le client n'a pas laissé de commentaire.Adam B. | Expérience générale
Excellent on-site team. We were most appreciative of the service. Merci.Merceds E. | Premières impressions
Le client n'a pas laissé de commentaire.Judy V. | Expérience générale
The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️JERRY R. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D A. | Expérience générale
Le client n'a pas laissé de commentaire.Paul S. | Expérience générale
I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I'm paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to smallAlan O. | Premières impressions
Very professional serviceAnthony D A. | Premières impressions
The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.Janet J. | Premières impressions
The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.Rachel J. | Premières impressions
Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it's still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It's guaranteed to make you do that.TORII D. | Premières impressions
Great customer service,beverly e. | Premières impressions
They wer very friendly and helpfully.Brittany G. | Premières impressions
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