Customer Reviews for U-Haul Moving & Storage at Kingshighway

9309 évaluations

1641 S Kingshighway Blvd   Saint Louis, MO 63110
(@ I-44)

(314) 773-1400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(314) 773-1400

1641 S Kingshighway Blvd
Saint Louis, MO 63110
(@ I-44)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great experience. This is why I continue to use this location. Very professional and efficient.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONIELLE J. 
Évaluation :
5

Everyone was very efficient and polite. Everything was ready and Return was easy. Fantastic experience.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
4

The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.

Sean D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance M. 
Évaluation :
5

Extremely helpful and wonderful service!! Thank you so much!

ANNINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA F.  |  Premières impressions 
Évaluation :
5

The owner, George, helped us out immensely by staying open until we arrived from the airport. The Haul reservation was completely messed up, but he helped straighten everything out quickly. What a great person and location.

Kelly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!

JENNIFER B.  |  Expérience générale 
Évaluation :
5

Very good place and we'll run. Quick and easy.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin S. 
Évaluation :
5

I originally rented from another location and was told the day before pick up they couldn't accommodate. This is the 2nd time UHaul has done this to me. After saying I would get my rental in Illinois and drive it in the caller looked around and found the Kingshighway location. Everything worked out fine and the location was accommodating but UHaul needs to notify renter a lot earlier!

James F. 
Évaluation :
4

give them the location they want

Andrew B. 
Évaluation :
5

The truck cab was not clean. I have rented three trucks in the past 8 weeks and none of the truck cabs have been clean.

LARRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN THERESE P. 
Évaluation :
5

Wait was not long. Check in and return was relatively easy. I always come to this u-haul when I need a truck. It helps that they are right next to a gas station when it's time to refuel. Great service.

SANDRA M. 
Évaluation :
5

Reserving via the app is a great service, but when I arrive for pickup the same questions are asked again regardless. I even need to provide a credit card even though one was saved with the reservation. The ideal experience would enable the app to skip the desk at pickup.

Thomas R. 
Évaluation :
3

Couldn't find anything worth a complaint, the attendants were professional...

MARVIN M. 
Évaluation :
5

The agents were very accommodating. All equipment were in an excellent condition. Would highly recommend this location

Sasinuch R. 
Évaluation :
4

Feels like a rip off. 29,95 a day or whatever and then you charge for mileage. In town trip ends up costing 185… crazy!

DANIEL Y. 
Évaluation :
5

This has nothing to do with this location but since you've guys switched all calls to a call center, it's been hell trying to get someone . We should be allowed to call stores directly!!! This reason alone makes me not want to deal with U-Haul anymore!!

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreeram U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CACHET C. 
Évaluation :
5

Truck was clean and ran well. Staff was polite, friendly and very helpful. Merci!

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina A. 
Évaluation :
3

The equipment I requested was not provided. I asked for an appliance dolly and was only provided with a utility dolly. I was also told the gas gauge was not full and was on 7/8ths of a tank, when i brought it back not full as I was instructed initially I was told it needed to be on full and subsequently had to go inside to get the issue resolved.

MARGARET G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
4

Great Service

REGINA F. 
Évaluation :
4

The employees were great, from the young woman behind the counter to the men who hooked and unhooked the trailer from our car. Great service and no wait time; nice job. Merci.

DENISE K. 
Évaluation :
4

Disappointed in ordering the truck. Requested it in Arnold Mo at 9 am and had to pick it up in St Louis City at noon. Lost 3 hours in moving time and had to drive almost 30 more miles than I needed to. Ordered it in plenty of time to have it ready at the Arnold location.

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

The gentleman helping me were fast and friendly! Thanks for your help in this stressefull time of moving!

COLE W. 
Évaluation :
5

Excellent service à la clientèle

TIMOTHY H. 
Évaluation :
5

The truck had 970 miles on it. I loved it. My wife told me I should get one. I usually like ford, but the Chevy fit me.

ANTHONY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN S. 
Évaluation :
2

I went to pick up the truck on 6/24. The associate that assisted me was nice and professional. However, on 6/25 I was on my way back to location to get the car transport placed on the truck when the truck broke down. Uhaul was unable to get me a replacement truck within the next 48 hours. They agreed to refund me the entire amount. However, this was a huge inconvenience especially since I had to pay an additional 500 $to find a replacement. I also have yet to receive my refund and the 800 number keeps you on hold beyond 30 minutes.

MORSHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM L. 
Évaluation :
3

The person at the outside return needs to work on his tone and delivery. I was unaware that we needed to sweep out the back of the truck. He abruptly asked why it was not cleaned. I swept the truck. I had to debate my charges. He tried to charge me for two days. I had to prove my departing gas level & was challenged on all fees. The person tried to double my total. Thankfully I had estimated my fees. The pickup was good but the return ruined the experience.

VERONICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANNE S. 
Évaluation :
5

Nonething

PATRICIA H. 
Évaluation :
5

Check in was very smooth and guy was very helpful.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA N. 
Évaluation :
4

To improve for next time, if you're going to change the location I have to go to pick up your truck either a) give me more advanced notice so I can plan accordingly and adjust my schedule for that or b) DONT MAKE ME DRIVE TO A DIFFERENT LOCATION WITH NO WARNING

HENRY H. 
Évaluation :
5

Staff was very friendly

Mallory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danette R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL K. 
Évaluation :
1

Provide some decent customer service, have rented dollys in the truck. Lastly the truck I rented reeked of cigarette smoke, ashes in the cup holder. A replacement would have been nice.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW T. 
Évaluation :
2

The lights on the truck unfortunately were in bad shape. I drove a chunk of my trip into the night and one of the bright bulbs was completely out, and the headlights themselves were extremely weak and dim. Made the drive quite difficult. The employees at drop off location could have cared less when I shared that information and said that wasn't their issue.

Emily H. 
Évaluation :
3

we had a HUGE issue with the reservation line. we made a reservation weeks in advance. we received a confirmation of the reservation & marked that off the list of things to take care of. THEN on the day before we were to pick up the rental truck, you called to say that the truck was NOT available. we had to argue & fight for the truck that we ultimately received. that is NO WAY to handle a reservation for your rental trucks. if you are not going to honor the reservations, then why bother??? it all worked out in the end, but it was a rough couple of hours while we argued with your customer service team

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLE K. 
Évaluation :
1

This location tried to charge me for two EXTRA days when I returned the trailer a day EARLY. Tried to charge me an extra 60 $+. Sorry you can process things in a timely fashion, but that's not on me! I shouldn't have to wait on hold for 45 minutes with customer service to get “approved” for a refund for a charge that never should have happened in the first place!

Ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
1

The truck I got was ridiculous. The check engine light was on. Then it started raining and water was coming in really bad from a leak over the steering wheel. I had to pull over under a tree so the water wouldn't come in as bad. I had to put a towel over my legs cause they were getting wet. My feet got soaked.

LAVADA S. 
Évaluation :
5

I scheduled pick up my truck at 9273 Manchester Rd, but they didn't have my truck, and I had to drive 20 mins to kingshighway! Very disappointed.

Tzai Shuen C. 
Évaluation :
5

This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.

SHEENAH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly! Thanks for helping my moving day run smoothly :)

MARGARET M. 
Évaluation :
2

The vehicle reserved for me would not go into gear. An attendant told me that explained why it was parked where it was. The attendant told me that he would get another van ready as quickly as he could and moved another van into the prep area and went to work. It took him about 30 minutes to get the van ready while I stood in the parking area waiting. As a result it ran us uncomfortably close to our client's timeline.. I have used U Haul at this location and the service has been excellent and I know things can go wrong. I feel we should be offered some compensation for this inconvenience.

WILLIAM T. 
Évaluation :
3

Make sure u check on your refund to make sure it was returned back to you

GWANZETTA W. 
Évaluation :
4

The customer service line was pretty long, but they added 2 more people to the front desk and it moved much quicker after that. Staff was very helpful in returning my car tow.

HELEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis T. 
Évaluation :
4

Trailer I asked for, in person, was not what was booked ahead of time. Also, there was a large stain in the trailer when I picked it up as well as the fact that your technician was trying to tell me I didn't have a 2 inch ball installed on my car. Overall, pick up took way too long. On the bright side, Phillip at checkout was amazing to work with and very speedy.

PAUL V. 
Évaluation :
5

MIchael, the agent who handled our rental, was professional from start ot finish. Courteous, professional, thorough. Good person.

BARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE H. 
Évaluation :
5

This was a drop[off but they have been very supportive with the delays caused by not being able to close on the purchase of my house. Very grateful!

HEATHER COLLEEN W. 
Évaluation :
5

Every person I dealt with while being at the U-Haul Facility was extremely helpful and courteous!

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Everything went as anticipated, which is always a plus

BARRY M. 
Évaluation :
5

The equipment and van weren't clean but they were efficient and well maintained! Everyone was so super helpful. We especially loved Joshua, he was very friendly, funny, and willing to help and answer all my questions. He definitely made our experience the best!

Emma L. 
Évaluation :
2

Any dollys that are rented should be in good shape with casters that rotate and roll properly. The trucks should also be in good condition, the truck I rented had horribly sloppy steering.

JAMES R. 
Évaluation :
3

For your trailers sizes in regard you need to state what the size is of the decking for example I rented a 4x7' trailer that was clearly not 4 in width more like 3+'

JOSHUA J. 
Évaluation :
5

Easy & quick check in and out.

LLOYD M. 
Évaluation :
5

Very easy drop off. Very nice employee.

Lynn R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA D. 
Évaluation :
5

I had to drive from this location to Hillsboro Missouri which is about 45 mins away, the problem that we had is we discovered during the drive back there was NO transmission fluid. It was bone dry, the truck was making a grinding noise and was driving sluggish; however we purchased the item and proceeded forward with the trip.

ERIC B. 
Évaluation :
5

The staff was on top of it! We were in and out in no time with no issues

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela C.  |  Expérience générale 
Évaluation :
5

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Tami D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mecayla K.  |  Expérience générale 
Évaluation :
5

Very helpful staff!

Wayne H.  |  Premières impressions 
Évaluation :
5

Great employees

Jami J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M.  |  Expérience générale 
Évaluation :
3

Everything was great except I've talked to someone 3 times about cancelling my storage unit and I still don't have a confirmation that it's been cancelled yet. I've had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don't get where the hand up is and that's very frustrating.

TORII D.  |  Expérience générale 
Évaluation :
4

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

RICHARD W.  |  Expérience générale 
Évaluation :
5

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Shari E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam B.  |  Expérience générale 
Évaluation :
5

Excellent on-site team. We were most appreciative of the service. Merci.

Merceds E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy V.  |  Expérience générale 
Évaluation :
5

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

JERRY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
2

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I'm paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Alan O.  |  Premières impressions 
Évaluation :
5

Exceptional service!

heather m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan C.  |  Expérience générale 
Évaluation :
5

Very professional service

Anthony D A.  |  Premières impressions 
Évaluation :
5

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Janet J.  |  Premières impressions 
Évaluation :
3

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rachel J.  |  Premières impressions 
Évaluation :
3

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it's still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It's guaranteed to make you do that.

TORII D.  |  Premières impressions 
Évaluation :
4

The door to the unit didn't fit well

Janinea S.  |  Expérience générale 
Évaluation :
4

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Gene F.  |  Expérience générale 
Évaluation :
5

Bien

Andre F.  |  Premières impressions 
Évaluation :
5

Great employees at this location. Had no problem accessing my stuff when needed.

Thorhan K.  |  Expérience générale 
Évaluation :
4

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I'm very happy with my renting experience and would recommend to others.

Julia G.  |  Expérience générale 
Évaluation :
5

Great customer service,

beverly e.  |  Premières impressions 
Évaluation :
4

Good job

DALE M.  |  Premières impressions 
Évaluation :
5

service is pretty good

rui Y.  |  Expérience générale 
Évaluation :
5

made my storage and truck rental experience a wonderful one.

Ramon G.  |  Expérience générale 
Évaluation :
4

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

MELISHA W.  |  Expérience générale 
Évaluation :
5

The employees were knowledgeable and helpful.

Evan E.  |  Expérience générale 
Évaluation :
5

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Gene F.  |  Premières impressions 
Évaluation :
4

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

JANE S.  |  Expérience générale 
Évaluation :
1

I was charged for several items that i never requested. It was a overcharge on my friends card.

Tony A.  |  Premières impressions 
Évaluation :
5

No issues at all during my time with this facility.

adrienne g.  |  Expérience générale 
Évaluation :
5

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

nancy d.  |  Expérience générale 
Évaluation :
5

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Thorhan K.  |  Premières impressions 
Évaluation :
5

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Latanyia M.  |  Expérience générale 
Évaluation :
5

Friendliest customer service I've ever received when renting a Uhaul truck.

Kristie M.  |  Premières impressions 
Évaluation :
5

Was very helpful and courteous

Ervin L.  |  Premières impressions 
Évaluation :
5

They wer very friendly and helpfully.

Brittany G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

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