Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

6 240 évaluations

600 S Kirkman Rd   Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

(407) 295-3100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 295-3100

600 S Kirkman Rd
Orlando, FL 32811
(Kirkman just south of Old Wintergarden Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Truck was not in good shape should have never been rented out

Patrice D. 
Évaluation :
3

I waited in line for over 30 minutes. Only 1 clerk.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateus D. 
Évaluation :
5

Khalil Abdulraahman and Joshua Rodriguez had extraordinary customer service and they both deserve a raise. They met my expectations to the fullest

Latonya T. 
Évaluation :
5

Amazing customer service, quick and efficient paperwork, and clean equipment.

Nate W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKesha W. 
Évaluation :
5

Only problem I have was not aceptable The employee at the receiving the truck was very rude and not professional He tell me In a rude way about his job and loosing his job !!! He is tall with a baseball cap today I think he should take care of people and not be so rude! In the other hand I like Mr Rodrigues was a supporting and great person young men

Marta E C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeying C. 
Évaluation :
3

It wasn't a pleasant experience. The employee there name Howard was extremely rude , cursed me out and even attempted to charge extra items on my cc that I didn't even pay for all because he couldn't properly explain to me why I had to pay $80 for just traveling 14 miles.  to make matters worse they still attempted to charge my card until I had it frozen due to him trying to actually rack up charges because he was upset that I required an explanation for the increase in price. He is an older gentleman who is clearly stuck in his ways and doest need to work in customer service if he doesn't have a heart for people. I called the manager and spoke with him who didn't believe I was treated unfairly. He claimed his worker is a Christian and that he wouldn't curse me out ot treat me unfairly. I don't recommend going to the uhaul on Kirkman road. It was a joke and the worse experience ever.

brittany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everton F. 
Évaluation :
1

There is no orange lockbox by front door! Spend several minutes in pouring rain trying locate lockbox! My return instructions did not advise me of this very very important information!!

Royce W. 
Évaluation :
5

It was a great experience from the front counter, truck pick-up and return. Especially the truck pick-up and return. Professional and knowledgeable young men.

Jacqueline C. 
Évaluation :
5

All very good

luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Friendly, courteous and fast.

LUIS G. 
Évaluation :
5

This experience was excellent! From booking the vehicle online till the return inspection! The guys are great and the car was brand new and clean!

Victor L. 
Évaluation :
5

No improvements needed. Mr. Joe was very helpful, professional and nice. I will remain a customer of this location. Merci.

Kim B. 
Évaluation :
4

It would be nice to have a drop box for the after hours key return because the locks are old and hard to open. I had to call U-Haul customer service to figure out what lock box to return the key also. Besides that I appreciate the mobile check in and out process.

Ivan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H. 
Évaluation :
5

the location on kirkman was much much better, all the employees we're very helpful and understanding especially Josh Rodriguez he was the main person helping me and his customer service was amazing.

landon S. 
Évaluation :
5

Customer service was delightful, respectful, and courteous.

Jeffery P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyshla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeancarlo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Great service! Friendly and professional

Jon R. 
Évaluation :
5

Great customer service from the gentleman from Trinidad at the front

ALDANE M. 
Évaluation :
4

My reservations was cancel for storage unit only. But both was cancel and I needed the truck. Just make its the right thing is cancel for the right thing.

Felicia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sauvener J. 
Évaluation :
5

Fantastic customer service! Great van, it's condition. I was given a new Ford which ran smoothly and efficiently! Staff at the location are very caring and thoughtful. Drop off was smooth!

Rishat A. 
Évaluation :
5

Great experience..

Phillip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G. 
Évaluation :
5

Drop off was more like a red carpet. I was treated like a king and I am so grateful! Easiestly the smoothest transaction ever.

Jeffery J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lafayette H. 
Évaluation :
4

Our van wasn't ready for us because the previous renter accidentally took the keys with them, but they gave us a credit and we're able to get us the van a few hours later. So it all worked out well in the end! :)

Andrew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
4

Everything went smooth with the move up until the return of the truck. When I was grabbing my rental, it felt like I was being rushed off. Upon initial inspection of the vehicle, the only thing that came to mind that could have been wrong was the seat belt. It never occurred to me to verify the fuel being that I knew almost, "to the T" how far I was going and being that the gas prices are what they are, I knew exactly how much I would spend. When returning the rental to find out that I was off of the initial mark and there was nothing I could do (aside from running the math with your service representative to verify). That aside, it was great. I recommend a service representative do a truck check along side you to verify as well. I'll be taking this to the customer service hotline for sure.

Julian R. 
Évaluation :
1

There was a box of shoes in my U-Haul so I know it was not cleaned from the previous family and on top of that as I returned my U-Haul the gentleman said I had less gas then I was supposed to have even though it was right on the line and proceeds to say if you give me 10 bucks I'll fit it up for you and to not say anything I then proceeded to say no I'll go fill it up myself and he said nevermind I was actually just trying to get a tip because he doesnt

Antonio V. 
Évaluation :
2

The customer service guy inside was not nice, unapproachable, does not listen and tries to over talk you. He's an asshole! You all were understaffed. The black guy outside was doing everything by himself. My truck reservation was canceled. I thought I set the reservation for 730 but it was 7am. I arrived at 745am. I was then told no trucks were available and the appliance and furniture dolly were not at that location. This guy was not helpful at all. I ended up getting what I came but had to wait until 833am to move the truck because the entrance was blocked with other trucks. I ended up returning the truck via app because the office didn't open until 9am and the truck was due at 8am. We drove back later to make sure all was good because I my order was never closed out and I never received a receipt from the return. I had spoke to customer and sent pictures of the truck, mileage, keys and location because there was not a visible drop box. My overall experience this time was poor. I've rented storage and trucks in the past from this same location and I've always had an excellent experience. If Shaggy is working I will not be there. Put him in the back to work alone, not with customers

Brontia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

Staff very friendly and nice but I was disappointed when I was told that I can drop off at 7am on a Sunday and the location did not open until 9am very inconvenient but overall it was ok: This was my 2nd renting 1st time great experience.

Jennie H. 
Évaluation :
5

The entire staff is friendly and professional. It was a great rental experience and I will surely use them again.

GARY F. 
Évaluation :
5

The people who processed the pickup and return were very nice.

Scott O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar O. 
Évaluation :
2

The gas was not on the spot the paper said. Staff inside was great. Staff outside somewhat lazy and not motivated , possibly too young .

Christopher K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alremir S. 
Évaluation :
5

I like you guys thanks for your help 👍

ROBERTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY R. 
Évaluation :
5

Excellent service!

Vivian W. 
Évaluation :
2

Drop off after business hours: I had to left the keys inside the car, cause the gate wasn't working, no one was answering the phone or the button on the gate. There was no box for the keys. Really stressful

Jhennifer D. 
Évaluation :
1

Was charged $7 for utility dolly, But dolly was not in the truck. Explained this at return and was assured it wouldn't be a charge. Either adjust the price or have better business bureau investigate. Finally I will dispute the entire transaction if bill is corrected.

Cedric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phuc H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Omar B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERENE S. 
Évaluation :
5

AAAAPLUS

EVANDRO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Finally I could find again People with a grate customer service ... who are friendly , educated and prone to help you ! Thank you Uhaul ! Both locations were great : Fort Pierce and Orlando... I hope you are doing this great everywhere!

laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt H. 
Évaluation :
5

Awesome customer service

Ryan M. 
Évaluation :
2

I was under the understanding that this location has overnight drop off in which really an inconvenience to my rental. My pick up was 3:30 and was told I had to be back by 5pm. I had to really rush and that wasn't fair to me The guys were nice and polite-

Melanie R. 
Évaluation :
4

I left the keys behind the driver seat right corner under seat belt platform. Did NOT see a drop box.

Brian B. 
Évaluation :
5

Facility and equipment clean and tidy. Recommended movers exceptional

Viviene M. 
Évaluation :
5

I can't begin to explain how incredibly helpful U-Haul has always been to me! I've been coming to the same location on Kirkman for years &Nate and his entire team have always taken such good care of me! I am a customer for life!!

Tammi J. 
Évaluation :
3

Distance for travel should be better coordinated

cherilyn M. 
Évaluation :
1

Incompetent manager who cannot resolve anything.rude, doesn't know anything about customer service all he say is {unfortunately} and thats his favorite word…..for a person who spend over $800 at this location in just 2 trips he treated me like trash,not that i was looking for validation, i know people spend way morethan that..but fixing a simple error that has been caused by a little malfunction doesn't need me to call cooperate to fix..if cooperate can fix it you,the manager can fix it..think!!!! Be proactive and stop being lazy! Otherwise the other guys are amazing, the tall gentleman with dreadlocks and the other athletic guy i think he has dreadlocks too and he sometimes works inside, ..to me it appears that this gentleman are very customer oriented.

Thapelo L. 
Évaluation :
5

Every one in this location there are friendly and general managers he's the best thank you for the good experience

Anis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonnie M. 
Évaluation :
1

The girl that worked in the morning didn't know her job she told me three different amounts I was charged 3 times different amount then she got my order for a wrong truck in the afternoon a men that supposed to check me out he took an hour it was terrible also charged my card different amount couldn't explain why I will never come to that location again

Rifeta L. 
Évaluation :
5

ya all were perfect, thanks

SUSAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresa W. 
Évaluation :
4

Trailer had no wire coating for trailer lights... lost lights half way into trip. Ratchet buckle was hard to operate to lock down tires

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Everyone I have interacted with at this location on two separate rentals is extremely personal and professional.

Thomas C. 
Évaluation :
1

I was ripped off by Uhaul for $50 in fees

Mario G. 
Évaluation :
4

It would have been nice to have a light in the outside unit. Had to use my phone light whenever I came over at night. Overall, it was a great experience.

Reginald H.  |  Expérience générale 
Évaluation :
5

Everything was up to standard.

kenny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orest S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ehab A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia P. 
Évaluation :
5

Great customer service !

Roberto T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danella R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason F.  |  Premières impressions 
Évaluation :
1

You allowed me yo use someone else's email address for my rental. That's not professional and no to mention data breaching.

Ulick A. 
Évaluation :
5

Absolutely great experience. Staff was super friendly and helpful.

Paul G. 
Évaluation :
5

Don't change a thing keep doing what you do

Lewis W. 
Évaluation :
5

Great Staff

victor b.  |  Premières impressions 
Évaluation :
5

Todo estubo bien exelente

Omer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodricka B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone T. 
Évaluation :
5

good treatment and excellent service

OSWALDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex G. 
Évaluation :
5

Unfortunately I have to rent trucks and vans when mine get into accidents. Fortunately, this location is convenient and has what I need. Staff is friendly and professional. Merci!

Janak G. 
Évaluation :
1

Do not issue trucks with check engine lights and 14 different codes. Truck will not go pass 45 mph. Had to stop at another location who help me find another truck . Thank you to

Alexis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenes O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

Staff was very friendly, helpful and quick. I was pleased.

FERNANDO M. 
Évaluation :
5

All parties engaged in the process, courteous and knowledgeable.

Thomas C. 
Évaluation :
2

Management is very unprofessional and wooded

JEAN FRANCOIS D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALENA W.  |  Expérience générale 
Évaluation :
5

I rented a unit at Uhaul for over ten years or better I had no problem the GM Mrs Wendy was Great during my stay my property remain safe and my record collection in good condition I wish the rent could be lower for long time tenants like my self but it didn't happen. Good bye Uhaul

GLENN J.  |  Expérience générale 
Évaluation :
1

All my furniture was molded and there was a leak in the room of my storage

Keionna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brianne p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodricka B.  |  Premières impressions 
Évaluation :
5

The services are excellent. This recent experience was very good and kind.

marcio c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP H.  |  Premières impressions 
Évaluation :
5

Staff is very helpful and professional

Claire T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fentura J.  |  Expérience générale 
Évaluation :
5

Nate and his team could r offer a better service at such a transition, moving is never easy but they help take the edge of in making easy to do business with. I have had tonutilize them for a number of different occassions and everyrime it was exceptional service.

CHRYSAN G.  |  Expérience générale 
Évaluation :
5

I moved my belongings to this storage facility since 2020. Ever since then, my overall experience with this facility has been exceptionally beautiful. Without a doubt, This moving and storage facility has offered me an excellent customer service, the environment is very clean. The staff are very friendly and helpful. If I have to use this service again I shall always come back. Merci.

Regina O.  |  Expérience générale 
Évaluation :
4

The staff were very helpful :Thank you

MOHAMAD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee A.  |  Premières impressions 
Évaluation :
5

Buen servicio , buen trato y amigable costumer service , gracias 🙂

Norma R.  |  Premières impressions 
Évaluation :
3

I was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.

Aren H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L.  |  Premières impressions 
Évaluation :
5

Very helpful staff. Zindane was a great help and made the move in easy.

Benjamin C.  |  Premières impressions 
Évaluation :
5

This staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.

CHRYSAN G.  |  Premières impressions 
Évaluation :
5

All staff there were extremely helpful.

MICHAEL T.  |  Expérience générale 
Évaluation :
5

Easy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!

Michele H.  |  Expérience générale 
Évaluation :
1

Demasiadas cucarachas,pero demasiadas

JUNIOR H.  |  Expérience générale 
Évaluation :
1

This facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.

Farrah R.  |  Premières impressions 
Évaluation :
5

Very helpful and informative

Joscelyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAAMANTHA ELAINA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARMAINE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

regina b.  |  Expérience générale 
Évaluation :
5

Very helpful

Angie L.  |  Online Move In 
Évaluation :
5

All workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.

BRIAN H.  |  Premières impressions 
Évaluation :
5

Great job! Excellent service!

Diego L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaybrielle M.  |  Expérience générale 
Évaluation :
5

Very great customer service! Thanks!

Darrell Coy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvaro p.  |  Expérience générale 
Évaluation :
4

The after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be nice

Latrencia J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alcance c.  |  Expérience générale 
Évaluation :
5

The GM and staff are super helpful.

Lance F.  |  Premières impressions 
Évaluation :
5

The staff were friendly and professional and Nathaniel took very good care of us.

Seccionie D.  |  Expérience générale 
Évaluation :
5

Helpful staff.

MICHAEL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shermac S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah C.  |  Expérience générale 
Évaluation :
1

You give people the cost of storage with out the tax amount. There for every month the payment is short. Because the tax is not included. This is a ripoff. Not a good way to keep people coming back.

Mary N.  |  Expérience générale 
Évaluation :
2

I walk in and I'm waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn't cause he only does storage. She didn't apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn't aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don't even have a car to be to going back and forth to both these locations.

Jasmin R.  |  Premières impressions 
Évaluation :
5

Nathaniel Ware manager is awesome!! He was so helpful!!! He made moving states much easier!! Thank you!

ANNA R.  |  Expérience générale 
Évaluation :
5

Team was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.

VINCENT D.  |  Premières impressions 
Évaluation :
5

Best customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truck

Ehab A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleunice w.  |  Expérience générale 
Évaluation :
5

Nathaniel was very helpful and friendly.

Darling T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve s.  |  Expérience générale 
Évaluation :
4

When the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.

elizabeth r.  |  Expérience générale 
Évaluation :
4

The staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.

SHARONR B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sashalee C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina S.  |  Premières impressions 
Évaluation :
5

Solo que tiene muchos camiones y trailer al rededor de los storage.

tarragona b.  |  Expérience générale 
Évaluation :
5

They were great and very helpful

Jazmin L.  |  Premières impressions 
Évaluation :
5

Nathaniel and all the staff members that assisted us were very courteous and helpful!!

Elaine A.  |  Expérience générale 
Évaluation :
5

Great customer service from all staff.

Crystal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN G.  |  Expérience générale 
Évaluation :
5

Super el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejor

DANI D.  |  Premières impressions 
Évaluation :
5

Nate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.

Paula M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARMAINE R.  |  Premières impressions 
Évaluation :
5

24 hour access would have been even better.

gina v.  |  Expérience générale 
Évaluation :
5

The new manager Nathan or Nathaniel can’t remember his exact name was professional Took his time to explain everything was wonderful personal thank you to him

Marc C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred B.  |  Premières impressions 
Évaluation :
5

Nice, clean, friendly and fast experience.

Patricia M.  |  Premières impressions 
Évaluation :
5

Amazing staff - Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they're all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn't get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !

Helani S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corine W.  |  Expérience générale 
Évaluation :
2

Found cockroach in storage unit, staff refused to refund new straps I bought even though they were tangled. My receipt disappeared from my email for straps making it impossible for me to refund.

Dakota R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Somosa R.  |  Premières impressions 
Évaluation :
5

The staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great service

Gwendoline L.  |  Premières impressions 
Évaluation :
3

Poor cumincation. When I closed out my unit,I was told,everything was fine.I asked the agent did she want the key to the lock, she said no.That was in February, I am still being billed for storage, because the lock is still on unit.U Haul are assuming I am still renting.

WILLIAM NEIL H.  |  Expérience générale 
Évaluation :
5

Very Nice Clean I would Recommend to all friends Staff was awesome thanks Uhaul

Darnithy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

franslene s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rutha B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W.  |  Premières impressions 
Évaluation :
5

The staff were friendly and helpful.

kenneth D.  |  Expérience générale 
Évaluation :
5

Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy! Carol

Carol W.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful

kenneth D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON J.  |  Expérience générale 
Évaluation :
5

Great staff and affordable prices

Reshell R.  |  Premières impressions 
Évaluation :
4

Staff very customer focused and extremely friendly and courteous

Fredricka H.  |  Premières impressions 
Évaluation :
5

Aucun

antione f.  |  Premières impressions 
Évaluation :
5

Thank you Mrs.Wendy and staff

HOWARD G.  |  Premières impressions 
Évaluation :
5

Great Job Mrs. Wendy, Gar, Joe, Terry... Awesome

JUNE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D.  |  Online Move In 
Évaluation :
5

we don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.

Daniil K.  |  Premières impressions 
Évaluation :
1

Big Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sad

Laverne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARIVEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUANDA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meishel L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM N.  |  Expérience générale 
Évaluation :
5

I'm going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She's very kind and respectful. This location is immaculate. While going through this transition, it's comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She's a people person. She made my experience quite pleasant 

joseph s.  |  Premières impressions 
Évaluation :
5

Thank you, never had any problems with my unit

maribel j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila H.  |  Expérience générale 
Évaluation :
5

Both counter people were very knowledgeable and very low key. Very reassuring to deal with.

MICHAEL P.  |  Expérience générale 
Évaluation :
4

Check in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.

Antonio F.  |  Premières impressions 
Évaluation :
5

Staff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.

Danny H.  |  Premières impressions 
Évaluation :
5

In the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your service

Lisa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renato f.  |  Expérience générale 
Évaluation :
5

Everything was great,great customer service

CARLOS D.  |  Expérience générale 
Évaluation :
5

My only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money back

VALERIE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

divine way m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cherly s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Levoy T.  |  Expérience générale 
Évaluation :
5

The personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.

herman s.  |  Expérience générale 
Évaluation :
5

Wendy Ford was very professional and did an amazing job

renato f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley R.  |  Expérience générale 
Évaluation :
3

The storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so much

Aurora L.  |  Expérience générale 
Évaluation :
5

Use of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.

TED M.  |  Expérience générale 
Évaluation :
5

Great manager and staff. I would highly recommend this location.

nicola b.  |  Expérience générale 
Évaluation :
5

Amazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️

Janice &louis G.  |  Expérience générale 
Évaluation :
5

Very good

Victor A.  |  Premières impressions 
Évaluation :
5

good service,no question. thank you.!!

angel d.  |  Expérience générale 
Évaluation :
3

not greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservation

Genaro S.  |  Premières impressions 
Évaluation :
5

Is a very good place , the customer service are very nice and respected

bertha c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W.  |  Expérience générale 
Évaluation :
5

The staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.

bruce m.  |  Expérience générale 
Évaluation :
5

Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍

Gino R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce m.  |  Premières impressions 
Évaluation :
5

keep the good work and the services..👍

angel d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G.  |  Expérience générale 
Évaluation :
5

Wendy is great to work with!!

next level R.  |  Premières impressions 
Évaluation :
4

Everything clean n staffs was proffessional

Rax A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorena f.  |  Expérience générale 
Évaluation :
5

Terry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Up

wayne d.  |  Premières impressions 
Évaluation :
5

Wendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costner

david c.  |  Expérience générale 
Évaluation :
5

Mr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !

Jasmine b.  |  Premières impressions 
Évaluation :
5

Thank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up

Jill C.  |  Expérience générale 
Évaluation :
1

I rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.

Taylor H.  |  Expérience générale 
Évaluation :
5

I love the people here! You can tell the manger leads a good team.

SHABANA S.  |  Expérience générale 
Évaluation :
5

The place was very clean

Tisuleko z.  |  Expérience générale 
Évaluation :
5

everybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall

Leo B.  |  Expérience générale 
Évaluation :
5

Excellent customer services

lorena f.  |  Premières impressions 
Évaluation :
5

This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again

Kelly M.  |  Expérience générale 
Évaluation :
5

Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!

CHARLOTTE A.  |  Expérience générale 
Évaluation :
5

Was very helpful

dwayne y.  |  Premières impressions 
Évaluation :
5

best experience will definitely recommend to friends and family

javed n.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

winston h.  |  Premières impressions 
Évaluation :
5

Great customer experience with the staff

Teyarnna S.  |  Premières impressions 
Évaluation :
5

Merci

Brandon H.  |  Expérience générale 
Évaluation :
4

Overall, we were pleased with our experience at this U-Haul location.

CECIL M.  |  Expérience générale 
Évaluation :
5

very nice and helpful people

javed n.  |  Premières impressions 
Évaluation :
5

Wendy and our team. Great job!

jose d.  |  Expérience générale 
Évaluation :
2

I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892

LASHAWN D J.  |  Premières impressions 
Évaluation :
4

Very good,it's very convenient.

atilio d.  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating. All staff we worked with was helpful and friendly

jeannie g.  |  Premières impressions 
Évaluation :
4

Good, but false advertisement, saying the first month was free

maria g.  |  Expérience générale 
Évaluation :
4

Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight

Homer M.  |  Expérience générale 
Évaluation :
5

Excellent employee service

Stephanie R.  |  Expérience générale 
Évaluation :
1

This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.

SHATERIA A.  |  Expérience générale 
Évaluation :
1

Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.

mary h.  |  Expérience générale 
Évaluation :
1

Not a good experience

lashonda j.  |  Premières impressions 
Évaluation :
5

They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.

Felicia M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Scott G.  |  Expérience générale 
Évaluation :
5

Exceeded all my expectations!

Mark W.  |  Expérience générale 
Évaluation :
5

Everyone was great and friendly; enjoyed my experience!

deidre s.  |  Expérience générale 
Évaluation :
3

When I moved my stuff out I found rat pop on the floor ..

CINDY B.  |  Expérience générale 
Évaluation :
5

Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

joseph d.  |  Premières impressions 
Évaluation :
5

The young man that check in the trucks was very helpful, and professional.

jeffrey b.  |  Expérience générale 
Évaluation :
5

Wendy Ford has been fantastic for the fifteen years that I have been a customer!

PHILIP S.  |  Expérience générale 
Évaluation :
1

Wendy extremely rude.

siobhan j.  |  Expérience générale 
Évaluation :
5

The people who Run are very nice

Antoinette S.  |  Expérience générale 
Évaluation :
5

Just thank you, nice people.

Antoinette S.  |  Premières impressions 
Évaluation :
5

Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn't think of in terms of my needs for my move. many thanks!

Jill C.  |  Premières impressions 
Évaluation :
5

I had a very good experience with Uhaul, I recommend.

Luciano M.  |  Expérience générale 
Évaluation :
5

Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.

Hoda b.  |  Expérience générale 
Évaluation :
1

I keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers

DEBra B.  |  Expérience générale 
Évaluation :
3

Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.

julis r.  |  Expérience générale 
Évaluation :
4

My overall experience was good. I was not happy with the rising cost of monthly rental.

JONATHAN S.  |  Expérience générale 
Évaluation :
5

Everything was great

sthaphalis l.  |  Expérience générale 
Évaluation :
5

Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.

Karen M.  |  Expérience générale 
Évaluation :
3

A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.

Andrea W.  |  Expérience générale 
Évaluation :
5

I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain

NANCY S.  |  Expérience générale 
Évaluation :
1

First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters

sherita c.  |  Expérience générale 
Évaluation :
5

Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!

Brad L.  |  Expérience générale 
Évaluation :
5

Aucun

sameul m.  |  Expérience générale 
Évaluation :
5

This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.

Toccara W.  |  Expérience générale 
Évaluation :
5

Great costumer service

albert o.  |  Réservation 
Évaluation :
1

The unit leaked water onto my items. I have filed a claim and have not been contacted back.

Brandon S.  |  Expérience générale 
Évaluation :
1

An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done

karrie k.  |  Réservation 
Évaluation :
1

uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.

barbara c.  |  Réservation 
Évaluation :
5

I would definitely recommend this facility.

JOHN B.  |  Expérience générale 
Évaluation :
5

Very organized and staff pleasant and helpful

douglas b.  |  Réservation 
Évaluation :
4

Will consider using the storage again

Ernesto P.  |  Expérience générale 
Évaluation :
5

Excellent staff and facility

Christopher B.  |  Expérience générale 
Évaluation :
5

For two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 珞

DAISY L.  |  Expérience générale 
Évaluation :
5

Everytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will

charles Leon S.  |  Expérience générale 
Évaluation :
5

The customer service is wonderful. They went above and beyond to help with our needs. Je les recommanderais sans hésiter.

Alma R.  |  Expérience générale 
Évaluation :
1

👎🏾

Brittany G.  |  Expérience générale 
Évaluation :
5

When i have a emergency i prefer that storege it's. A very clean place

Marye J.  |  Expérience générale 
Évaluation :
5

I've been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!

PANYA C.  |  Expérience générale 
Évaluation :
4

Merci

yesenia b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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