The staff were extremely accommodating and professional. Joe assisted me with the utmost kindness and was very courteous. Again thank you so much for everything.
TAMLA TCustomer Reviews for U-Haul Moving & Storage at Kirkman Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mel was amazing. Her professionalism, ability to explain the matter, and approachable attitude is what people expect and she delivers on that
DAMIAN CGreat job guys
OTIS H | Expérience généraleRien
LATONJA CBien
Gessy Rbuena la atencion
DARWIN TGreat staff during checkin would highly recommend.
PRESTON OThey over charged me and the car was very stink
Delidson JEveryone was very nice, patient and professional
CHARLOTE G | Expérience généraleGreat, no problems, was able to move and load plenty of space on uhaul for my belongings
Tarlesha POrganization!!
Terrence AGreat service Gary is the best!!
OTIS H | Premières impressionsTerrible experience from start to finish
Kelmesha T | Expérience généraleThe attendants inside the store are not friendly! The first one who made my reservation didn't even look at my face with a very closed expression face. Now , the attendants outside are excellent, very friendly and attentive.
LUCIANA CExcellent
JOAO SMake sure the equipment you give people actually works. Make sure that when it doesn't, you do not send them on a wild goose chase to find a location that has equipment replacement. And then really make sure that you do not charge that same customer for the extra time they have the truck caused by your mistakes.
VICTORIA BThey simply rented me a piece of equipment and gave me another one. I returned it on the correct date. They sent me invoices by email. I had to go to a store to prove that I returned it. I lost 3 hours of my day helping to find the error in the different numbering of the equipment versus the number on the invoice. 3 hours of loss, in addition to the inconvenience of daily charges, as if I had stolen the tow dolly equipment. I'm going to buy one just so I don't have to rent it again. In 5 rentals, I'll buy one. Will it be the best solution? I felt humiliated and considered dishonest for a mistake that wasn't mine. I have a camera in my car. This was my evidence, in addition to being at the correct address on my invoice.
ELIZIEL TGO UHAUL AT 600 S. KIRKMAN ROAD!
KETINA BI always went from U-Haul at this location on kirkman road. The service is always five star and the staff and team that help out are always excellent. That manages Gary and Joe always go above and beyond to help out each time I do a rental.
robert HThe crew at UHAUL made my move very smooth. Everything went as planned plus the sincere friendliness of everyone involved. Thanks for the positive experience.
FRED EPick up process was slow but it was Sunday. The woman at the counter was wonderful, it just felt a little understaffed while waiting in line. Overall a great experience.
GREGORY BExcellent
JOAO SSorry comments above.
PEARL R | Premières impressionsGairy and his team are awesome. Excellent service à la clientèle
CRISTOPHER JThey were quick, fast, and efficient.
ROSEZELLE WJayda is not customer service friendly very good and very ghetto and ratchet!!
MASHANTI BEveryone was very pleasant and friendly
Lue APicking and dropping off process was easy. Every single employee was kind and helpful
KATHRYN AYour employees are very rude I won't use uhaul no more n they are u expensive n don't know my bedroom set was damaged I had to throw it away I lost my money n uhaul charged to much
Lucina M | Expérience généralepersonnel wasn't helpful special the guy who works helping with does trailer
Yair LI don’t know. I had great customer service!
DANIEL MStay open later, or have someone that does drop offs after hours
CHRISTOPHER KEverything went well Keep up the good work
Horace GThe gentleman explained to us about the cleaning of truck. Advice to double check and take pictures
Andrea WVery Pleased With My Experience
SARINA FThey ripped me off . They charged me for gas I didn't use . They said the tank was actually more full than it really was. Luckily I look pictures of the gas gauge before and after I rented it showing clearly that it had more gas in it when I brought it back than when I picked it up. I told the man who I turned it in to and he said it would be taken care of but it wasn't.
THOMAS RI received excellent service on both pick-up/ drop off locations and couldn’t be happier with the hospitality and customer service.
DAVID MCustomer service is terrible. There is a guy working outside who I assume is deaf, and while I'm glad that he is employed but he might need more customer service training. He was shouting at customers and waving his arms and pointing to let them know where to wait or he would be right back or to go back inside but his instructions were unclear. The check in employee when I returned the truck added an insanely expensive fuel charge even though it matched the level of gas perfectly to when I received the truck and then when I questioned it he became defensive and told me I needed to go inside to fix it. I then had to then wait in line at the desk to dispute it and get the charge removed. The truck itself was clean but you had to put ALL of your weight on the brake in order to start the truck. If I had been a shorter or lighter person I don't think I would have been able to get it started without help.
Areyna SNot professionally satisfied for the other party.
BYRON CI always use this location it near my home and most time I able to get rent the vehicle I use.
NOAH LI had to wait 45 minutes to receive the truck so my time was wasted I literally just went around the corner and the weather was unbelievable so I returned the truck 45 minutes later then my time and was charged a additional $50 then what was advised. I went less than the 10 miles and again charged more even after giving the guy extra because we had a bed head board that needed to be trashed when we could have just gotten rid of it ourselves.
AUNSLOW PVery helpful and understanding love the service
Jamall S | Premières impressionsOver charged and ripped off
MANOUCHEKA CExcellent service.
Byron C | Premières impressionsGary and Mel are always very helpful
Namrata SThree year using a storage without any issues. Thank you so much!
Vivianne B | Expérience généraleI tried to do my rental fully on the app but was unable to because the keys were at the front desk, not in the vehicle. Also I left my toll pass in the vehicle and the facility was unable to locate it when I discovered it 3 days later.
Michael MGreat as well
DARIOUS GThe team members are very friendly and helpful.
ANTHONY FThis is my preferred location the personal very friendly and helpful and make your rental easy and the experience memorable and general manager very helpful thank you for the good service and definitely I will see you soon as always
ANIS SEverything went very smoothly at check out and check in. I was glad that U-Haul has a reservation system, because the service location was very busy on a Saturday morning, but I was able to complete my rental fairly quickly with my reservation, with only one customer in line in front of me.
THOMAS RChecked in on the app and was then required to go into the office. Bad instructions from outdoor agent. He had the keys in his pocket. Too more than 20 minutes to straighten out. Checking back equipment had a bogus fuel charge which was eventually resolved. My in store time was more than an hour which is not acceptable
Kim KThe customer service team at this location were A1. Very professional
CHARLOTE GWhile I've generally been satisfied with U-Haul in the past, my recent experience at the Kirkman Rd location was truly exceptional. Every team member I encountered, from the friendly check-in staff to the gentlemen who assisted with the truck and AT, displayed outstanding politeness and professionalism. I highly commend the management team for fostering such a positive and efficient work environment.
AHMET HServices provided are up to standard. No improvements needed.
RAYMOND MGairy and his staff are awesome. Helpful, knowledgeable, and professional my entire stay. All of them need an award for best staff in the Uhaul organization.
Nsonji W | Expérience généraleI had my television stolen from my unit .it was a 65 inch Vizio .i would like you to t review your surveillance if you could.
Pedro V | Expérience généraleJayda and Melissa are very rude and customer service is not for them. They seem too comfortable in their positions.
Marie R | Expérience générale10/10
GERALD Jvery inviting/helped me with some things outside of their responsibilities
MARK HDon’t try to steel people money I reserve a 26” truck for a 3 bed and the give me a 20” and charge the same price when the 20” is supposed to be sheep and the don’t fixed nothing the just leave a “ note “ and the guys out side was offered to fight me
LUIS DPrices super high compared to competitors in the are
Dominique W | Expérience généraleVery very nice friends I love there
Jonathan W | Expérience généraleThe staff is very courteous and always willing to help. The facility was kept clean. But, the longer you use the storage, the more money you will pay for the storage. I would only recommend this storage for short term. If you need to store for a longer period this storage facility increase the price each year and it can become very expensive.
Sekeenia H | Expérience généraleI’ll take the time to thank God first for all these wonderful and kind hearted person who helped me through out my journey her name is Megan I’ll never forget that how that make me feel for how far I was n my problems sickness and I wasn’t able to do anything to my storage but she helped me come to life woww thankvyou U-Haul people and also Melissa who always reminded me about it thank you all thank you woww t
GUINOTTE F | Premières impressionsI'm still being charged for a storage unit that I never booked or used! I only rented a U-Haul! I've been trying for over a month to get this fixed but I can only get through to the main line and then they say that the location will call me and never do! I need a refund and my name taken off the unit. This is the worst customer service I've ever experienced in my life!
Shelly S | Expérience généraleMy only complaint is that there were not enough carts, but maybe I arrived st the height on Sunday and Monday afternoon drop off/locker access. I also think the prices are too high for storage in Florida, so I took advantage of the free month to stow boxes while I was moving into my house. You have Virginia prices!
PAULETTE A | Expérience généraleI love that space
Sury F | Expérience généraleI never moved in. I never took possession of the unit and it was very hard To communicate this. I tried to cancel this reservation but they just kept hanging up on me when I called.
Carolyn S | Déménagement en ligneGood place for storage but too pricey
MARIE S | Expérience généraleThe unit was full of cockroaches and had to throw away most of my belongings
Jose B | Expérience généraleMerci
ALLAN P | Expérience généraleThe staff was professional and friendly.
VICTOR F | Premières impressionsEverything was great. I would have preferred an air-conditioned drive-up. Also, the path was quite narrow for a large box truck making the corner... Thanks! -Mike
Mike H | Expérience généraleFirst time I've used the service and was amazing Super easy to get
pedro m | Expérience généraleGreat Staff
Trevino G | Expérience généraleThe staff was rude. The entrance of the storage was full of big piece of glasses ( dangerous) that staff say nothing about
Samuel G | Expérience généraleVery helpful and accessible
BETSY S | Expérience généraleIt OK for me and they work with you
joan r | Premières impressionsI have had this unit for four years. It is in Florida. I live in Tennessee...I had not been there since I had moved in. About 2 years ago I was called by a manager and told my lock did not meet their standards and they would be changing the lock. I think the person calling me was Nate but I cannot be sure. I have no record of the action. I went to move out of my unit and get the key that I was told was secured in the UHaul office. It was not. Mel was very helpful and told me the lock on my unit was indeed a UHaul lock but she didn't know where the key was. I tried to cut the lock off but could not. Mel contacted her manager. I found him to be extremely un-helpful and told me I would have to call a locksmith to enter the unit (on a Sunday..at MY expense. Basically called me a liar and said if I damaged the door I would be charged. I had flown in, rented a hotel room and a car to retrieve my belongings. I found the manager rude, unempathetic and condescending. The entryway door was broken...causing quite an inconvenience in removing my items. The security gate was broken. There was garbage everywhere and overall looked like little to know upkeep is ever done. I would never recommend this facility to anyone and probably will not recommend UHaul at all because of their management staff. I complained via the website about the manager....and was told to contact...the manager! The very person I had issues with. Really? I expect to be reimbursed for at least 1/2 of the locksmith fee...or $75 including tax. Please let me know where I should send that bill. I don't feel I should be held responsible for the incompetence of the manager and his inability to perform his duties.
Brenda F | Expérience généraleThe storage prices are insane! Obviously, the employees aren't responsible for that. Everyone at this facility was cordial and helpful. Both the check-in and check-out services were smooth and convenient. Do something about those rates!!!
David H | Expérience généraleI love doing business with this company
SHARON S | Expérience généraleThe entire process from Virginia Beach VA. to Orlando FL was a smooth one and the month of free storage is a plus.
David H | Premières impressionsJosh was great help, thank you
dana b | Déménagement en ligneI really appreciate two members on staff for helping me transport a few things on my truck. The two guys were very helpful and generous.
Tasha T | Expérience généraleThe manager, Gary, and his entire staff are absolutely top-notch
ERIC S | Premières impressionsEven though I had moved in online. When my movers reached there and asked to access, they were told that I had no reservation. Apparently, your system has two different areas to look up--reservations and existing units. Since, I had already moved in online, my reseravation was not available in reservations. And they did not check the moved in unit
Sandeep T | Déménagement en ligneExpensive but available
Dale M | Premières impressionsThe parking lot out front was a little small, but the staff was very friendly and helpful, and it was easy to bring our things into the unit.
GABRIEL G | Premières impressionsEverything good. But my access card is not working. The app should have a remote open/close option by a simple click.
Thais S | Premières impressionsEverything I use UHAUL, I lose some of my stuff. I will be deleting my account.
DAVEENA M | Expérience généraleMerci.
Alexander D | Expérience généraleWould like my computer info updated better.
frankie e | Premières impressionsThis is miss Ellington Mr Tyler at the 192 was very goof
Bobbie E | Premières impressionsGary the new facility manager helped me out and the two girls at the desk very friendly and glad to recommend to anyone needed secure convenient storage.
Bradley S | Premières impressionsThe on-site staff was extremely rude, unprofessional and completely disrespectful! We were made to make accommodations for other customers to our detriment. I will never use your storage system WVER again due to this experience, and I have told Eve I know to avoid using you too.
Carissa W | Déménagement en ligneThe staff lied to me and sold off my belongings with no notice. Opened multiple tickets with corporate and to this day 7/23/23 no one has called me back. Worst experience ever
JOSEPH S | Expérience généraleNothing further
DAVEENA M | Premières impressionsVery professional, excellent service.
SYLVIA R | Premières impressionsGairy went above and beyond to help me with everything. Everyone was very friendly and helpful. We appreciate all the staff there. Great experience from a stressful move from Seattle to Orlando, they made the transition wonderful.
Danielle J | Déménagement en ligneThis is by far the best U-Haul storage unit that I have ever been to.
JACOB E | Expérience généraleWas fun for 3years
jerry P | Expérience généraleStaff was very knowledgeable and very helpful
DARYL M | Expérience généraleVery rude since day one, never answer the phone call and in top of that they lied about not my storage having the second lock and I traveled from NY just to the storage. Thank god one of the guys was there in the parking and removed it for me.
Jonathan G | Expérience généraleThe staff is beyond excellent and people oriented; will recommend and will use again this location!!
Selma R | Expérience généraleContinue like that.
Rosemary G | Premières impressionsGreat place to hv your storage.
Michael R | Premières impressionsMy storage unit was given up to someone else and you had no other storage available we ended having to find another facility and oh $260 to be able to stored my stuff
Ivelisse O | Expérience généraleEmployees are awesome and custom oriented!!
Selma R | Déménagement en ligneThe employees were a bit chatty with each other...lots of joking and playing around, not a very professional environment.
Joscelyn M | Expérience généraleThe manager was very helpful & nice
Erin C | Premières impressionsAwesome customer care and service . The employees are professional, respectful and courteous .
Vivien S | Premières impressionsSurprisingly convenient and a good place it's very laid back yes I recommend this place I like the anti-stress of business I can do with you all versus the other flight distance in the past
Sherri K | Premières impressionsCustomer Service Rep was very courteous and extremely helpful.
Tylor m | Premières impressionsThe staff at the Uhaul on Kirkman were superior. They new me on a first name bases by me visiting the property so frequently. This was my third time using that.licYion. Josh and Mk ate the best and great asset to your team. They go above and beyond with genuine heart felt customer service skills.
beverly c | Expérience généraleAmazing ownership & management
sanderson g | Expérience généraleFacility was great but the equipment was very unsafe. Truck was not pre inspected before going on a long trip. May need to be look at before use of equipment…
EMMANUEL M | Premières impressionsGreat facility! Staff is always friendly. I felt like my stuff was safe and secure at this UHaul. Nate the GM runs a great store.
NICHOLAS M | Expérience généraleThe owner Nate is a sweetheart and very helpful ! Also his staff is very friendly and always was nice to me when I came in. Definitely a great team !
jasmine j | Expérience généraleI was very satisfied with Uhaul and the staff there for My storage unit. I will use there service again. Thanks Uhaul
Devon M | Expérience généraleHave used the services before
Marcia F | Premières impressionsJosh was really helpful. Cheer to you!
Mehmet C | Premières impressionsI have to stop the lady multiple times because I wasn't finish talking. This is very rude and no customer service at all.
Jonathan G | Premières impressionsThank u
yvonne w | Premières impressionsWe picked this U-Haul because it had both storage and equipment (trucks etc) turn in. We drove 1111 miles and were exhausted, and thankfully Nathaniel made our move in so smooth. As soon as we got there, he greeted us. Then, he walked us through the process of turning in our equipment (we had a trailer and a truck) and setting up our storage unit. Super efficient and we were checked-in in less than 10 minutes. The storage unit itself comes with complimentary dollys, which were not provided at the storage facility in the state we were moving from, and that helped us move our stuff even quicker into the unit. Highly recommend this U-Haul for both your equipment rental and storage needs.
FRANCISCO C | Premières impressionsThe staff is amazing and truly helpful definitely would come back management is amazing.
henry d | Expérience généraleUnit was clean, Josh was awesome in checking everyone in on a busy day. He was the only one there when it opened and did a fantastic job.
Timothy M | Premières impressionsKhallil went above and beyond and was extremely Helpful. But there were two other employees when we came in for the moving truck that were extremely rude and unhelpful. Emivalentina and Nathaniel We're both extremely rude and unhelpful, there was absolutely no parking in your lot our appointment was for 10 o'clock we got there at 10:30 because we had to take a car back home because we had nowhere to park and stood in line for 20 minutes and then got to the front at almost 11 and we were told that our truck was given away Because we were late By Emmy Valentina. She had a very I don't care attitude. We had to ask questions in order to get another truck and pay more with no dolly. Nathaniel who I am assuming is a manager was not helpful at all either he was also rude.
Linda V | Premières impressionsThe staff was always friendly and helpful. This is the first place I will call if I ever need Uhaul again. Thanks for everything.
Paul C | Expérience généraleAll the staff was very helpful and knowledgeable. I'm very please to have used Uhall storage at Kirkman Rd, Orlando, Fl. I loved the climate control interior and the very convenient huge elevators. I would use this store again if I had to.
YUDELKA S | Expérience généraleJust keep up the good work staff is excellent
Bissoondai K | Premières impressionsI wish you had more of 10x30x15 to rent :) This is the size that I was waiting for.
Sue B | Premières impressionsThe property manager is very rude and unprofessional.. I have never seen a business that don't put customers first... I will not recommend this to my worst enemy.
tamara r | Expérience généraleGood team here!
Rodney B | Expérience généraleExcellent all round. Staff were very helpful and made it a great experience.
MITCHELL P | Premières impressionsThere’s no way to leave the security card in the storage unit after you clean up , because you use it to leave the premises through the gate.
DONOVAN R | Expérience généraleIt would have been nice to have a light in the outside unit. Had to use my phone light whenever I came over at night. Overall, it was a great experience.
Reginald H | Expérience généraleGreat Staff
victor b | Premières impressionsManagement is very unprofessional and wooded
JEAN F | Expérience généraleI rented a unit at Uhaul for over ten years or better I had no problem the GM Mrs Wendy was Great during my stay my property remain safe and my record collection in good condition I wish the rent could be lower for long time tenants like my self but it didn't happen. Good bye Uhaul
GLENN J | Expérience généraleAll my furniture was molded and there was a leak in the room of my storage
Keionna B | Expérience généraleThe services are excellent. This recent experience was very good and kind.
marcio c | Premières impressionsStaff is very helpful and professional
Claire T | Premières impressionsNate and his team could r offer a better service at such a transition, moving is never easy but they help take the edge of in making easy to do business with. I have had tonutilize them for a number of different occassions and everyrime it was exceptional service.
CHRYSAN G | Expérience généraleI moved my belongings to this storage facility since 2020. Ever since then, my overall experience with this facility has been exceptionally beautiful. Without a doubt, This moving and storage facility has offered me an excellent customer service, the environment is very clean. The staff are very friendly and helpful. If I have to use this service again I shall always come back. Merci.
Regina O | Expérience généraleThe staff were very helpful :Thank you
MOHAMAD H | Premières impressionsBuen servicio , buen trato y amigable costumer service , gracias 🙂
Norma R | Premières impressionsI was told I had to return my one way uhaul to the original location I designated for the return instead of the location I was at. They had me drive 20 mins out staying I'd have to pay extra to return at a different location than originally planned.
Aren H | Premières impressionsVery helpful staff. Zindane was a great help and made the move in easy.
Benjamin C | Premières impressionsThis staff was amazing, moving is stressful, the team of GLen and all the guys were so extremely accomadating , understanding and kind ,it helpded immensely with the hassel of moving.I I couldn't think of one recommendation for improvement.
CHRYSAN G | Premières impressionsAll staff there were extremely helpful.
MICHAEL T | Expérience généraleEasy process to get the unit and easy to check out! Fast Friendly Service! Clean area. Thank you very much!
Michele H | Expérience généraleDemasiadas cucarachas,pero demasiadas
JUNIOR H | Expérience généraleThis facility is not managed properly. They gave away a climate controlled unit that was reserved in person for over a week. Then told me that there were no other available climate control for miles. I settled for an outside unit but wasn't happy with the decision. However, I had to make a decision due to the movers being in route with my belongings. I was and still is extremely upset and inconvenienced.
Farrah R | Premières impressionsVery helpful and informative
Joscelyn M | Premières impressionsVery helpful
Angie L | Déménagement en ligneAll workers including the manager went above and beyond to make sure our needs were met after a long trip from upper Tennessee. They are even locating us a dolly for our move put in a few weeks.
BRIAN H | Premières impressionsGreat job! Excellent service!
Diego L | Premières impressionsVery great customer service! Thanks!
Darrell C | Premières impressionsThe after hours door access was very small. Should have access to larger door after hours 4 removing larger furniture Also, lighting in the storage area would be nice
Latrencia J | Expérience généraleThe GM and staff are super helpful.
Lance F | Premières impressionsThe staff were friendly and professional and Nathaniel took very good care of us.
Seccionie D | Expérience généraleHelpful staff.
MICHAEL T | Premières impressionsYou give people the cost of storage with out the tax amount. There for every month the payment is short. Because the tax is not included. This is a ripoff. Not a good way to keep people coming back.
Mary N | Expérience généraleI walk in and I'm waiting in line, Melissa was on the phone a gentleman came up to try an help me out but said he couldn't cause he only does storage. She didn't apologize for keeping me waiting. I had to unload my truck and be at a house viewing. My information says 15in truck I wasn't aware that the storage I reserved was going to be very small. So I asked Melissa if they had anymore storages she said no but the website stated their were two available unite, she said they do that to overbook us, which makes no sense cause for a person like me coming out of state moving with a whole truck full. So I checked another location which stated the same thing they had three available units but when I called customer Service so they can double check cause when I called the location they did not answer their phone when I called, she also seen these units were shown but not available. This was a big inconvenience, this whole experience with Uhaul was. The communication need to be better, I was very upset but kept my cool this whole experience. Now I have to have two locations for my things and I don't even have a car to be to going back and forth to both these locations.
Jasmin R | Premières impressionsNathaniel Ware manager is awesome!! He was so helpful!!! He made moving states much easier!! Thank you!
ANNA R | Expérience généraleTeam was awesome. All worked hard and did a great job. Lots of available trucks. Nate and team worked hard.
VINCENT D | Premières impressionsBest customer service and I drove the worst truck ever from Michigan to Ann Arbor and no one mentioned any compensation about the hustle I had with a uhal truck
Ehab A | Premières impressionsNathaniel was very helpful and friendly.
Darling T | Premières impressionsWhen the units flooded, the Uhaul workers there to move our items, they were careless and broke a number of things.
elizabeth r | Expérience généraleThe staff quickly got the paperwork and the unit for me. They were able to meet my storage needs and made everything really easy.
SHARONR B | Premières impressionsSolo que tiene muchos camiones y trailer al rededor de los storage.
tarragona b | Expérience généraleThey were great and very helpful
Jazmin L | Premières impressionsNathaniel and all the staff members that assisted us were very courteous and helpful!!
Elaine A | Expérience généraleGreat customer service from all staff.
Crystal B | Expérience généraleSuper el problema es que solo me costo por el idioma jajajajajaja pero lo demás fue bien el trato de hacer lo mejor
DANI D | Premières impressionsNate was very helpful and nice. He went out of his way to help me and explain everything to me. He made my experience way easier with everything I needed.
Paula M | Premières impressions24 hour access would have been even better.
gina v | Expérience généraleThe new manager Nathan or Nathaniel can’t remember his exact name was professional Took his time to explain everything was wonderful personal thank you to him
Marc C | Premières impressionsNice, clean, friendly and fast experience.
Patricia M | Premières impressionsAmazing staff - Radicco and manager Wendy and truck man Willie. And the other young man who was helping in the office . I could take each one of them home with me LOL they're all so sweet, and helped me be at ease about my move with all the stressors, and beautifully resolved several problems for me (like when I was stressed that I didn't get the bars with the wardrobe boxes). So impressed with them and with this facility, so clean and so easy to navigate, the climate control quality and condition of the facility is WAY better than my prior public storage unit. What a great working team here. Thank you, thank you !
Helani S | Premières impressionsFound cockroach in storage unit, staff refused to refund new straps I bought even though they were tangled. My receipt disappeared from my email for straps making it impossible for me to refund.
Dakota R | Premières impressionsThe staff at U-Haul was very helpful and I would use them again if I needed to because I’m going to have to move into my other house so I will use them again great service
Gwendoline L | Premières impressionsPoor cumincation. When I closed out my unit,I was told,everything was fine.I asked the agent did she want the key to the lock, she said no.That was in February, I am still being billed for storage, because the lock is still on unit.U Haul are assuming I am still renting.
WILLIAM N | Expérience généraleVery Nice Clean I would Recommend to all friends Staff was awesome thanks Uhaul
Darnithy P | Premières impressionsThe staff were friendly and helpful.
kenneth D | Expérience généraleWendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy! Carol
Carol W | Premières impressionsEveryone was very helpful
kenneth D | Premières impressionsGreat staff and affordable prices
Reshell R | Premières impressionsStaff very customer focused and extremely friendly and courteous
Fredricka H | Premières impressionsAucun
antione f | Premières impressionsThank you Mrs.Wendy and staff
HOWARD G | Premières impressionsGreat Job Mrs. Wendy, Gar, Joe, Terry... Awesome
JUNE R | Expérience généralewe don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.
Daniil K | Premières impressionsBig Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sad
Laverne C | Expérience généraleI'm going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She's very kind and respectful. This location is immaculate. While going through this transition, it's comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She's a people person. She made my experience quite pleasant
joseph s | Premières impressionsThank you, never had any problems with my unit
maribel j | Expérience généraleBoth counter people were very knowledgeable and very low key. Very reassuring to deal with.
MICHAEL P | Expérience généraleCheck in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.
Antonio F | Premières impressionsStaff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.
Danny H | Premières impressionsIn the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your service
Lisa E | Expérience généraleEverything was great,great customer service
Carlos d | Expérience généraleMy only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money back
VALERIE H | Expérience généraleThe personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.
herman s | Expérience généraleWendy Ford was very professional and did an amazing job
renato f | Premières impressionsThe storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so much
Aurora L | Expérience généraleUse of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.
TED M | Expérience généraleGreat manager and staff. I would highly recommend this location.
nicola b | Expérience généraleAmazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️
Janice & | Expérience généraleVery good
Victor A | Premières impressionsgood service,no question. thank you.!!
angel d | Expérience généralenot greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservation
Genaro S | Premières impressionsIs a very good place , the customer service are very nice and respected
bertha c | Expérience généraleThe staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.
bruce m | Expérience généraleGreat Guest Perception & Amazing Service 👍👍👍👍👍👍👍
Gino R | Premières impressionskeep the good work and the services..👍
angel d | Premières impressionsWendy is great to work with!!
next l | Premières impressionsEverything clean n staffs was proffessional
Rax A | Expérience généraleTerry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Up
wayne d | Premières impressionsWendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costner
david c | Expérience généraleMr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !
Jasmine b | Premières impressionsThank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up
Jill C | Expérience généraleI rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.
Taylor H | Expérience généraleI love the people here! You can tell the manger leads a good team.
SHABANA S | Expérience généraleThe place was very clean
Tisuleko z | Expérience généraleeverybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall
Leo B | Expérience généraleExcellent customer services
lorena f | Premières impressionsThis was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again
Kelly M | Expérience généraleGreat customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!
CHARLOTTE A | Expérience généraleWas very helpful
dwayne y | Premières impressionsbest experience will definitely recommend to friends and family
javed n | Expérience généraleExcellent service à la clientèle
winston h | Premières impressionsGreat customer experience with the staff
Teyarnna S | Premières impressionsMerci
Brandon H | Expérience généraleOverall, we were pleased with our experience at this U-Haul location.
CECIL M | Expérience généralevery nice and helpful people
javed n | Premières impressionsWendy and our team. Great job!
jose d | Expérience généraleI have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892
LASHAWN D | Premières impressionsVery good,it's very convenient.
atilio d | Expérience généraleVery helpful and accommodating. All staff we worked with was helpful and friendly
jeannie g | Premières impressionsGood, but false advertisement, saying the first month was free
maria g | Expérience généraleEverything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight
Homer M | Expérience généraleExcellent employee service
Stephanie R | Expérience généraleThis facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.
SHATERIA A | Expérience généraleStaff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.
mary h | Expérience généraleNot a good experience
lashonda j | Premières impressionsThey staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.
Felicia M | Premières impressionsExcellent service à la clientèle.
Scott G | Expérience généraleExceeded all my expectations!
Mark W | Expérience généraleEveryone was great and friendly; enjoyed my experience!
deidre s | Expérience généraleWhen I moved my stuff out I found rat pop on the floor ..
CINDY B | Expérience généraleWendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!
joseph d | Premières impressionsThe young man that check in the trucks was very helpful, and professional.
jeffrey b | Expérience généraleWendy Ford has been fantastic for the fifteen years that I have been a customer!
PHILIP S | Expérience généraleWendy extremely rude.
SIOBHAN J | Expérience généraleThe people who Run are very nice
Antoinette S | Expérience généraleJust thank you, nice people.
Antoinette S | Premières impressionsVery professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn't think of in terms of my needs for my move. many thanks!
Jill C | Premières impressionsI had a very good experience with Uhaul, I recommend.
Luciano M | Expérience généraleThank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.
Hoda b | Expérience généraleI keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers
DEBra B | Expérience généraleElevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.
julis r | Expérience généraleMy overall experience was good. I was not happy with the rising cost of monthly rental.
JONATHAN S | Expérience généraleEverything was great
sthaphalis l | Expérience généraleWendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.
Karen M | Expérience généraleA few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.
Andrea W | Expérience généraleI will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain
NANCY S | Expérience généraleFirst unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters
sherita c | Expérience généraleOur storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!
Brad L | Expérience généraleAucun
sameul m | Expérience généraleThis is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.
Toccara W | Expérience généraleGreat costumer service
albert o | RéservationThe unit leaked water onto my items. I have filed a claim and have not been contacted back.
Brandon S | Expérience généraleAn utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done
karrie k | Réservationuhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.
barbara c | RéservationI would definitely recommend this facility.
JOHN B | Expérience généraleVery organized and staff pleasant and helpful
douglas b | RéservationWill consider using the storage again
Ernesto P | Expérience généraleExcellent staff and facility
Christopher B | Expérience généraleFor two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 珞
DAISY L | Expérience généraleEverytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will
charles L | Expérience généraleThe customer service is wonderful. They went above and beyond to help with our needs. Je les recommanderais sans hésiter.
Alma R | Expérience générale👎🏾
Brittany G | Expérience généraleWhen i have a emergency i prefer that storege it's. A very clean place
Marye J | Expérience généraleI've been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!
PANYA C | Expérience généraleMerci
yesenia b | Expérience générale