Customer Reviews for U-Haul Moving & Storage at Kirkman Rd

Évaluation :

1

I got screwed by U-Haul on my bill and all they did was jerk me around

Évaluation :

5

It's is very good

Évaluation :

5

EVERYTHING FROM BEGINNING TO END WAS AWESOME...GREAT SEVICE AND TEAM KEEP UP THE GREAT WORK!!

Évaluation :

5

You are the best! Always reliable and great service! Merci.

Évaluation :

5

Nice and friendly

Évaluation :

5

Service trucks. My truck had very loose steering above 30 mph.

Évaluation :

1

I reserved a 26 foot truck , but was given a 20 foot truck.

Évaluation :

2

I did 2 stars, just because they overcharged cost of gasoline. We drove 26 miles, even we refilled 2 gallons of gasoline, the store charged us 6 gallons more! It's unexplainable, in case we didn't refill the gasoline, are you telling us that this vehicle needed 6 gallons of gasoline to drive for 26 miles???? ABSOLUTELY UNACEPTABLE! So, this small truck consumes 1 gallon per each 4 miles???? THATS NOT TRUE!

Évaluation :

5

Very Nice Clean I would Recommend to all friends Staff was awesome thanks Uhaul

Évaluation :

5

The customer Service at this location is excellent. You are in & out quick like valet service, if you have proper documentation ready and prepared the wait time to receive your rental is less than 10 min.

Évaluation :

4

The cargo van advertises that it can accommodate a one bdrm studio apt./Queen bed. I only needed to transport a bedroom set - One Dresser, Head Board, Box Spring, Mattress and two end tables - we could not fit the box spring. And the queen mattress does not fit through the opening in the back, you have to tilt the mattress to get it in.

Évaluation :

5

Everything was excellent. Maybe more help inside on busy days.

Évaluation :

5

Everything was great but the truck I got was horrible. Had no power, would not shift in gear for a long time and 40 was about as good as it got! Everything else was great.

Évaluation :

3

Better customer service.

Évaluation :

5

Both of the people working the desk were super friendly. The gentleman outside that grabbed my truck was super nice and helpful.

Évaluation :

5

I paid for furniture pads but they weren't in the truck (fee was returned though). Seemed like the location was pretty busy with little staffing available, you should hire more. Also in trying to call this specific location (600 S Kirkman Rd) I've been on hold for over an hour with what seems like a general U-Haul line, I left something in the truck and I just want to get it back!!

Évaluation :

5

Possibly have one or two seats inside or outside for when busy..standing for long periods does not work for everyone . Everything else at location is above reproach. Truly painless process. Staff in office and support team professional and courteous . Keep up the excellent work.

Évaluation :

5

Great customer service keep it up

Évaluation :

5

I need discount for the next one

Évaluation :

5

Great Quality U-Haul service with a great price.

Évaluation :

4

Remain the same,no need to change a good thing

Évaluation :

5

The staff here went out of their way to help me select the right products for my move, they tested my wiring harness to ensure it worked before hand. this is a good operation and i would recommend it.

Évaluation :

4

The staff was very friendly, helpful and professional during my visit.

Évaluation :

5

They took care of me last minute. I greatly appreciative.

Évaluation :

5

Fast service and a pleasant staff. Renting was quick and cheaper than my original methiod. I highly recommend this site.

Évaluation :

2

The lady at the desk was wonderful but the men who help with pickup and returns were busy socializing before helping. That I can look past but then the vehicle assigned had tire pressure and check engine lights on. We were told it was fine but of course after we were done moving we had trouble starting the truck. It took 5 tries before it cranked back up again so we could return it. The seat was also sunken and leaning and the driver door wouldn't fully close leaving a gap at the top. The truck needs service badly.

Évaluation :

5

Very friendly

Évaluation :

5

The staff was very friendly and helpful! Glad I chose this location

Évaluation :

1

Didn't care for one of the older female clerk she was rude. In the future I will go to Home depot for this type of service.

Évaluation :

3

Just Average

Évaluation :

5

All of the staff over the phone and in person were great. They assisted me with registration and checking out. They were so helpful. However, the employee who I returned the truck to outside had a really bad attitude and was not helpful. I dont know if he was having a bad day, but his customer service was poor. I waited for him to finish with another customer. While he did that, I took my personal items to the car and as I was putting them in the car, he yelled at me and had his arms folded as though he was waiting for me. He watched me walk past him back to the truck just so I could stand while he checked the mileage. As that was happening, the previous customers came close by to ask if they need to do anything, and he nodded his head yes. The customer said, "we were waiting on you to leave." When walked away, he shook his head like he was bothered. The checkout with him was undesirable. Another customer came up and asked what she needed to do to get her truck. He didn't respond so I explained to her how it works. When he looked up, he asked her about the number on her packet and then pointed where the truck was for her to walk to and leave. I dont know if she inspected the truck. I would return as long as I dont have to deal with him, and I've used the location before.

Évaluation :

5

The staff were friendly and helpful.

Évaluation :

5

Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy! Carol

Évaluation :

5

The movers I scheduled in Osprey, FL through U-Haul never showed up.

Évaluation :

4

Quite a good and simple location. Return was fairly simple. Please make some area where the renters can return and wait. We had to wait on the street after the drop off.

Évaluation :

5

African American male employee by the truck pickup/ drop off was super nice. Just genuinely happy and singing while he was walking over to show my uncle and I which cargo van was ours. Love happy people :) Moving is stressful enough so his energy was a much appreciated break from the stress of moving.

Évaluation :

5

Everyone was very helpful

Évaluation :

3

Air conditioner needs to be fixed in the van

Évaluation :

5

very polite checked the trailers condition and to see if it was clean inside they said when they saw the tire that they could not rent the trailer to anyone that way they were very organized

Évaluation :

3

N/a

Évaluation :

5

Wille and all the other employees at this location were kind, friendly and knowledgeable!

Évaluation :

5

Nothing. . . It ain't broke!!! Stay friendly, caring, and smiling like you are already 😃

Évaluation :

2

Not staffed enough, had to wait over 30 minutes to get my truck. Associate was helping people that arrived after me because it was easier or more accesisible to him

Évaluation :

5

Excellent services!!

Évaluation :

5

Great engaging customer service.

Évaluation :

5

Great people!

Évaluation :

5

Becky and crew were amazing. Nice, easy rental. Appreciate them and want them to know what a great crew they have.

Évaluation :

5

Everything very nice !

Évaluation :

5

👍🏽

Évaluation :

5

Great staff and affordable prices

Évaluation :

2

Make sure you the equipment that the customer ask for is in the truck. This is my first time having issues with your company, it was a really bad experience, I am very disappointed about this rental

Évaluation :

4

Staff very customer focused and extremely friendly and courteous

Évaluation :

5

The people we worked with were Extraordinaire

Évaluation :

5

Aucun

Évaluation :

5

Everything was fine

Évaluation :

4

For the question regarding was the equipment clean and well maintained? I would say the first truck use the middle seat belt did not work. The truck felt like it was an old model. Was not too happy with it. But the second truck use it felt newer and drove good. When returning the second truck I had to wait in line to get help. During that time of day around 3:00 pm there should have been more help, I only saw two men helping several or more trucks in front of me. But overall I would still recommend a person to this location if they are moving near the area. Thanks for your customer service help Ms Wendy!!!

Évaluation :

5

nothing, everything was good. thank you

Évaluation :

5

Thank you Mrs.Wendy and staff

Évaluation :

5

I've used this location multiple times in the past for my moving needs and it's always been easy, friendly, and convenient. Thank you for having a great team!

Évaluation :

4

Truck wasn't ready and requested equipment wasn't there but the staff was very friendly and got everything ready right away

Évaluation :

5

Great Job Mrs. Wendy, Gar, Joe, Terry... Awesome

Évaluation :

5

we don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.

Évaluation :

1

Big Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sad

Évaluation :

5

I'm going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She's very kind and respectful. This location is immaculate. While going through this transition, it's comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She's a people person. She made my experience quite pleasant 

Évaluation :

5

Thank you, never had any problems with my unit

Évaluation :

5

Both counter people were very knowledgeable and very low key. Very reassuring to deal with.

Évaluation :

4

Check in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.

Évaluation :

5

Staff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.

Évaluation :

5

In the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your service

Évaluation :

5

Everything was great,great customer service

Évaluation :

5

My only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money back

Évaluation :

5

The personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.

Évaluation :

5

Wendy Ford was very professional and did an amazing job

Évaluation :

3

The storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so much

Évaluation :

5

Use of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.

Évaluation :

5

Great manager and staff. I would highly recommend this location.

Évaluation :

5

Amazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️

Évaluation :

5

Very good

Évaluation :

5

good service,no question. thank you.!!

Évaluation :

3

not greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservation

Évaluation :

5

Is a very good place , the customer service are very nice and respected

Évaluation :

5

The staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.

Évaluation :

5

Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍

Évaluation :

5

keep the good work and the services..👍

Évaluation :

5

Wendy is great to work with!!

Évaluation :

4

Everything clean n staffs was proffessional

Évaluation :

5

Terry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Up

Évaluation :

5

Wendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costner

Évaluation :

5

Mr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !

Évaluation :

5

Thank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up

Évaluation :

1

I rented a unit from this location twice. DO NOT RENT FROM HERE. I spent 180 $+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.

Évaluation :

5

I love the people here! You can tell the manger leads a good team.

Évaluation :

5

The place was very clean

Évaluation :

5

everybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall

Évaluation :

5

Excellent customer services

Évaluation :

5

This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again

Évaluation :

5

Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!

Évaluation :

5

Was very helpful

Évaluation :

5

best experience will definitely recommend to friends and family

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great customer experience with the staff

Évaluation :

5

Merci

Évaluation :

4

Overall, we were pleased with our experience at this U-Haul location.

Évaluation :

5

very nice and helpful people

Évaluation :

5

Wendy and our team. Great job!

Évaluation :

2

I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892

Évaluation :

4

Very good,it's very convenient.

Évaluation :

5

Very helpful and accommodating. All staff we worked with was helpful and friendly

Évaluation :

4

Good, but false advertisement, saying the first month was free

Évaluation :

4

Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight

Évaluation :

5

Excellent employee service

Évaluation :

1

This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.

Évaluation :

1

Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.

Évaluation :

1

Not a good experience

Évaluation :

5

They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Exceeded all my expectations!

Évaluation :

5

Everyone was great and friendly; enjoyed my experience!

Évaluation :

3

When I moved my stuff out I found rat pop on the floor ..

Évaluation :

5

Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

Évaluation :

5

The young man that check in the trucks was very helpful, and professional.

Évaluation :

5

Wendy Ford has been fantastic for the fifteen years that I have been a customer!

Évaluation :

1

Wendy extremely rude.

Évaluation :

5

The people who Run are very nice

Évaluation :

5

Just thank you, nice people.

Évaluation :

5

Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn't think of in terms of my needs for my move. many thanks!

Évaluation :

5

I had a very good experience with Uhaul, I recommend.

Évaluation :

5

Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.

Évaluation :

1

I keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers

Évaluation :

3

Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.

Évaluation :

4

My overall experience was good. I was not happy with the rising cost of monthly rental.

Évaluation :

5

Everything was great

Évaluation :

5

Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.

Évaluation :

3

A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.

Évaluation :

5

I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain

Évaluation :

1

First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters

Évaluation :

5

Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!

Évaluation :

5

Aucun

Évaluation :

5

This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.

Évaluation :

5

Great costumer service

Évaluation :

1

The unit leaked water onto my items. I have filed a claim and have not been contacted back.

Évaluation :

1

An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done

Évaluation :

1

uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.

Évaluation :

5

I would definitely recommend this facility.

Évaluation :

5

Very organized and staff pleasant and helpful

Évaluation :

4

Will consider using the storage again

Évaluation :

5

Excellent staff and facility

Évaluation :

5

For two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 珞

Évaluation :

5

Everytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will

Évaluation :

5

The customer service is wonderful. They went above and beyond to help with our needs. Je les recommanderais sans hésiter.

Évaluation :

1

👎🏾

Évaluation :

5

When i have a emergency i prefer that storege it's. A very clean place

Évaluation :

5

I've been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!