Évaluations des clients U-Haul Moving & Storage at Kirkman Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Kirkman Rd

Cote générale :

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keyaira F.
Évaluation :

The staff was very friendly and helpful! Glad I chose this location

Jennifer W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

andreana B.
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Didn't care for one of the older female clerk she was rude. In the future I will go to Home depot for this type of service.

RANDOLPH S.
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Just Average

LARRY S.
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All of the staff over the phone and in person were great. They assisted me with registration and checking out. They were so helpful. However, the employee who I returned the truck to outside had a really bad attitude and was not helpful. I dont know if he was having a bad day, but his customer service was poor. I waited for him to finish with another customer. While he did that, I took my personal items to the car and as I was putting them in the car, he yelled at me and had his arms folded as though he was waiting for me. He watched me walk past him back to the truck just so I could stand while he checked the mileage. As that was happening, the previous customers came close by to ask if they need to do anything, and he nodded his head yes. The customer said, "we were waiting on you to leave." When walked away, he shook his head like he was bothered. The checkout with him was undesirable. Another customer came up and asked what she needed to do to get her truck. He didn't respond so I explained to her how it works. When he looked up, he asked her about the number on her packet and then pointed where the truck was for her to walk to and leave. I dont know if she inspected the truck. I would return as long as I dont have to deal with him, and I've used the location before.

kenneth D. | Expérience générale |
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The staff were friendly and helpful.

Carol W. | Premières impressions |
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Wendy was very friendly, informative, professional and showed concerned for my storage needs. She was awesome! Thank you Wendy!😊 Carol

WILLIAM V.
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The movers I scheduled in Osprey, FL through U-Haul never showed up.

Diego G.
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Le client n'a pas laissé de commentaire.

Mrinalini D.
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Quite a good and simple location. Return was fairly simple. Please make some area where the renters can return and wait. We had to wait on the street after the drop off.

RICARDO R.
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African American male employee by the truck pickup/ drop off was super nice. Just genuinely happy and singing while he was walking over to show my uncle and I which cargo van was ours. Love happy people :) Moving is stressful enough so his energy was a much appreciated break from the stress of moving.

kenneth D. | Premières impressions |
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Everyone was very helpful

JASON C.
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Air conditioner needs to be fixed in the van

Joseph H.
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very polite checked the trailers condition and to see if it was clean inside they said when they saw the tire that they could not rent the trailer to anyone that way they were very organized

GASTON G.
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N/a

BARRY K.
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Le client n'a pas laissé de commentaire.

Monique M.
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Wille and all the other employees at this location were kind, friendly and knowledgeable!

Michele H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ELIEZER G.
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Le client n'a pas laissé de commentaire.

CLAYTON J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

FRASER H.
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Le client n'a pas laissé de commentaire.

JEROME V.
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Le client n'a pas laissé de commentaire.

TORRY T.
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Nothing. . . It ain't broke!!! Stay friendly, caring, and smiling like you are already 😃

FREEMON L.
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Le client n'a pas laissé de commentaire.

Alexandra A.
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Not staffed enough, had to wait over 30 minutes to get my truck. Associate was helping people that arrived after me because it was easier or more accesisible to him

BRANDY H.
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Le client n'a pas laissé de commentaire.

JANINE F.
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Le client n'a pas laissé de commentaire.

YAHAIRA P.
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Excellent services!!

NELSON O.
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Le client n'a pas laissé de commentaire.

antione F.
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Great engaging customer service.

David D.
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Le client n'a pas laissé de commentaire.

DANIEL N.
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Le client n'a pas laissé de commentaire.

Christopher D.
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Le client n'a pas laissé de commentaire.

brianna R.
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Great people!

ALISON T.
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Becky and crew were amazing. Nice, easy rental. Appreciate them and want them to know what a great crew they have.

MARCELLO C.
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Everything very nice !

ANDY J.
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👍🏽

alexia D.
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Le client n'a pas laissé de commentaire.

Reshell R. | Premières impressions |
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Great staff and affordable prices

Demita C.
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Le client n'a pas laissé de commentaire.

CARMEN R.
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Make sure you the equipment that the customer ask for is in the truck. This is my first time having issues with your company, it was a really bad experience, I am very disappointed about this rental

Fredricka H. | Premières impressions |
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Staff very customer focused and extremely friendly and courteous

CHRYSHERA S.
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Le client n'a pas laissé de commentaire.

jeanine R.
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The people we worked with were Extraordinaire

antione f. | Premières impressions |
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None

antione F.
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Le client n'a pas laissé de commentaire.

Jocelynn D.
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Le client n'a pas laissé de commentaire.

AMARILIS C.
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Le client n'a pas laissé de commentaire.

CESAR M.
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Le client n'a pas laissé de commentaire.

JACQUELINE J.
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Everything was fine

Gene G.
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Le client n'a pas laissé de commentaire.

MARY F.
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For the question regarding was the equipment clean and well maintained? I would say the first truck use the middle seat belt did not work. The truck felt like it was an old model. Was not too happy with it. But the second truck use it felt newer and drove good. When returning the second truck I had to wait in line to get help. During that time of day around 3:00 pm there should have been more help, I only saw two men helping several or more trucks in front of me. But overall I would still recommend a person to this location if they are moving near the area. Thanks for your customer service help Ms Wendy!!!

Aleli M.
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nothing, everything was good. thank you

SCHANNEL T.
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Le client n'a pas laissé de commentaire.

HOWARD G. | Premières impressions |
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Thank you Mrs.Wendy and staff

Shawn C.
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I've used this location multiple times in the past for my moving needs and it's always been easy, friendly, and convenient. Thank you for having a great team!

Eric B.
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Truck wasn't ready and requested equipment wasn't there but the staff was very friendly and got everything ready right away

MAYA C.
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Le client n'a pas laissé de commentaire.

Dwight M.
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Le client n'a pas laissé de commentaire.

WILLIAM V.
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Le client n'a pas laissé de commentaire.

IVANORD A.
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Le client n'a pas laissé de commentaire.

JASMINE O.
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Great location and all employees are welcoming.

Maurice H.
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Just watch your miles

Terri M.
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Le client n'a pas laissé de commentaire.

MARLA M.
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The turn signals on the vehicle weren't working. The cost of the rental was too expensive

FRANK B.
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Le client n'a pas laissé de commentaire.

PIERRE C.
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Le client n'a pas laissé de commentaire.

Jamaal C.
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My car was not properly put onto the dolly thing. My wheel started to turn and the chains were put on too tight under the car!

ruthie R.
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Better interaction with staff

CYNTHIA P.
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N/A

JUNE R.
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Having more of Mrs. Wendy, Gary & Joe at other locations. The Kirkman location is the best location. Great job guys👍🏼😊

BRYAN V.
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OMG - Management was overly helpful and waived late fees caused by MOVINGHELP.COM no call no show problems. I thank them for that.. I will be using this site for all my future needs.

LARRY V.
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The truck rented was clean and, overall, satisfactory. It badly needs a wheel alignment.

JUNE R. | Expérience générale |
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Great Job Mrs. Wendy, Gar, Joe, Terry... Awesome

Richard B.
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It was easy pick up and drop off

DELONE T.
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Le client n'a pas laissé de commentaire.

ROSA C.
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Nothing

JAMES J.
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Le client n'a pas laissé de commentaire.

ARLENE F.
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Le client n'a pas laissé de commentaire.

William D. | Online Move In |
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Le client n'a pas laissé de commentaire.

Daniil K. | Premières impressions |
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we don't speak english at all. but the young employee tried to explain the information to us. it was easy to communicate. we liked it. we were escorted to our place and told how to use the castle.

DOROTHY P.
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Le client n'a pas laissé de commentaire.

ARAMIS R.
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Fleet need a good maintenance, truck barely accelerated. Wasting gas

Wanda D.
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Provide better details about the rentals to new customers and explain how does the tolls work when you rent a truck.

Victoria O.
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They were very helpful and efficient, got me in and out and on my way quickly and kindly, and were very on top of enforcing the mask policy which I greatly appreciated.

Larry K.
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I was aware of the $3.50 per gallon charge if you don't put it back to where it was when you got it! If you give me the truck barely over 1/4 tank and I bring it back barely under a 1/4 tank. How in the hell you're going to charge me $42.00 for a gallon of gas. Y'all some fucking crooks... I hope you mitches get the VID !!

CHARLES A.
Évaluation :

Le client n'a pas laissé de commentaire.

Laverne C. | Expérience générale |
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Big Roaches destroyed all my belongs and my kids belongs it were a shame and Embarrassing to my 3 Children’s sad

JUANITA P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Courtney T.
Évaluation :

Loved the people I dropped off too but U-Haul need to be notified when there is no drop off at night. They told me I could return it and I couldn't so then I had to pay extra miles because I couldn't leave it there without being charged $100...

ERIC O.
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This would be the second time I've dropped off there and they are all really nice and welcoming! I will be using the drop off location every chance I get!

RITA S.
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Awesome service, so please continue to offer professional and courteous service.

samantha T.
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Le client n'a pas laissé de commentaire.

JORGE R.
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I went in without a reservation and all the tricks were rented for the date I needed. The person at the counter took the time to offer different solutions and we were able to rent a trailer that worked out for our needs. Keep up the great work guys!

DAVID S.
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The location didn't have all of the equipment I had booked.

Soraya A B.
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Le client n'a pas laissé de commentaire.

BLAS O.
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Very good

Christopher W.
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Le client n'a pas laissé de commentaire.

RIVENSON M.
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Great location I like it where I always go

Amauris S.
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Le client n'a pas laissé de commentaire.

CLARIVEL B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DONALD J.
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Le client n'a pas laissé de commentaire.

Maria L.
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Le client n'a pas laissé de commentaire.

LAQUANDA S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Meishel L. | Online Move In |
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Le client n'a pas laissé de commentaire.

keesha H.
Évaluation :

The General Manager is rude. No night drop off. Instead of receiving a refund they charged me and then told me to wait 14 days for the refund. Worst uhaul experience ever. won't be back.

KIM N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Crystal S.
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Le client n'a pas laissé de commentaire.

Daun Y.
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Le client n'a pas laissé de commentaire.

joseph s. | Premières impressions |
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I’m going through a challenging time. Wendy was Exceptional. I undershot the space that I needed. She moved me immediately without making me feel as if I were putting her out. She’s very kind and respectful. This location is immaculate. While going through this transition, it’s comforting knowing that my furniture is stored on this property. As a bartender, I can appreciate good service. She’s a people person. She made my experience quite pleasant 😄

maribel j. | Expérience générale |
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Thank you, never had any problems with my unit

GROVER H.
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Le client n'a pas laissé de commentaire.

IMELDAHULIGANGA C.
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No comment

SHARON C.
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Le client n'a pas laissé de commentaire.

sheila H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Angela B.
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Le client n'a pas laissé de commentaire.

MICHAEL P. | Expérience générale |
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Both counter people were very knowledgeable and very low key. Very reassuring to deal with.

MARK B.
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Le client n'a pas laissé de commentaire.

Matthew R.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

RANDY H.
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Le client n'a pas laissé de commentaire.

Antonio F. | Premières impressions |
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Check in was extremely annoying due to company policy. Why in the heck do you need 3 different phone numbers and 2 different addresses? That's bordering on invasion of privacy. I only have 1 cell phone, my wife only has 1 cell phone (no business phones or land lines), and frankly, I don't want to give you any information for my friends and family - that's just ridiculous. Access hours listed on the website do NOT match actual hours (we were actually relying on those hours being correct and will likely have to pay for 24 hour access because we were unloading when access hours were up) and not having access to the bigger doors during 24 hour access makes things extremely inconvenient. Without those issues, the move would have been absolutely fantastic. Staff was friendly and helpful, even if I wasn't (I had driven 22 hours in the last 30). Excellent job to both the check-in staff who helped with my auto transport and to the counter staff for putting up with me.

Pablo E.
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Le client n'a pas laissé de commentaire.

MANUEL P.
Évaluation :

Service Excellent , I appreciate the help of all team members!!!

Danny H. | Premières impressions |
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Staff was excellent, unit had preexisting damage and I was surprised that there was a "quality control tag/inspection tag" on the lock yet the drywall and ceiling damage was not previously noted on my unit meaning if I didn't mention it I would have been liable. The computer system kept shutting down and check in took an hour but gentleman that checked me in was AMAZING, very helpful and professional.

Lisa E. | Expérience générale |
Évaluation :

In the future customers service should let customers know that they have to pay for after hours to get access to the storage even though it was post. Also , Mount balls is not a good thing to use in the facility , Mount balls smell stays on the furniture so I rushed to get my things out within 30 days. Thank you. For your service

renato f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CARLOS D. | Expérience générale |
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Everything was great,great customer service

VALERIE H. | Expérience générale |
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My only thing is my bill was due on 8th, I paid on 9th moved out on 13th and they wouldn't pro-rate me any money back

divine way m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

cherly s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Levoy T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

herman s. | Expérience générale |
Évaluation :

The personnel that worked at this facility were always very pleasant, helpful and efficient. I would definitely utilize this location again if needed.

renato f. | Premières impressions |
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Wendy Ford was very professional and did an amazing job

Ashley R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Aurora L. | Expérience générale |
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The storage was for my sister Beatriz she came to Live in Orlando but she went back to Miami. She makes the payments on time and she liked the storge at all with air conditioner elevators and all the tools that you needs to carrier her stuff. thank you so much

TED M. | Expérience générale |
Évaluation :

Use of this storage facility was an excellent experience. It was always clean, and the items I stored in the temperature controlled environment, were well preserved. This included a great deal of paperwork which could have been damaged by a lesser facility. I would highly recommend this facility.

nicola b. | Expérience générale |
Évaluation :

Great manager and staff. I would highly recommend this location.

Janice &louis G. | Expérience générale |
Évaluation :

Amazing service and staff was always polite and friendly . Thanks everyone for making my experience a great one. ☺️

Victor A. | Premières impressions |
Évaluation :

Very good

angel d. | Expérience générale |
Évaluation :

good service,no question. thank you.!!

Genaro S. | Premières impressions |
Évaluation :

not greeted when walking in people who entered after weren’t greeted either representative was on phone forever so we waited for about 20 mins for him to help and another 20 for our reservation

bertha c. | Expérience générale |
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Is a very good place , the customer service are very nice and respected

Gerald W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

bruce m. | Expérience générale |
Évaluation :

The staff at both the West Colonial and South Kirkman locations were quite helpful and polite in assisting with the problem I was facing.

Gino R. | Premières impressions |
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Great Guest Perception & Amazing Service 👍👍👍👍👍👍👍

bruce m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

angel d. | Premières impressions |
Évaluation :

keep the good work and the services..👍

wayne d. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jose G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

next level R. | Premières impressions |
Évaluation :

Wendy is great to work with!!

Rax A. | Expérience générale |
Évaluation :

Everything clean n staffs was proffessional

lorena f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

wayne d. | Premières impressions |
Évaluation :

Terry was very helpful and did what ever he could to make this trailer and storage unit rental as easy and convenient as possible for me. Totally recommend this U-Haul location. Thumbs Up

david c. | Expérience générale |
Évaluation :

Wendy Ford and her staff was awesome Wendy exceeded my expectations on several occasions..her staff is well trained,courteous and most accommodating, I would definitely use their services again. Highly recommended Kind Regards, David Costner

Jasmine b. | Premières impressions |
Évaluation :

Mr.Larry was more than helpful and went out of his way to help me and my fiancé. He answered all of my questions to where i could understand them. I will always remember my moving experience because of him, very good people !

Jill C. | Expérience générale |
Évaluation :

Thank you for taking good care of me and my belongings. The staff at U-Haul is very professional and performs there job exceptionally well. Equipment guys, front desk ladies, thank you!! Two thumbs up

Taylor H. | Expérience générale |
Évaluation :

I rented a unit from this location twice. DO NOT RENT FROM HERE. I spent $180+ for 12 months, had to move out in complete darkness and my unit was covered in RAT DROPPINGS.

SHABANA S. | Expérience générale |
Évaluation :

I love the people here! You can tell the manger leads a good team.

Tisuleko z. | Expérience générale |
Évaluation :

The place was very clean

Leo B. | Expérience générale |
Évaluation :

everybody there was great and friendly and very helpful i would use yall again and tell my friends and family great experience God bless yall

lorena f. | Premières impressions |
Évaluation :

Excellent customer services

Kelly M. | Expérience générale |
Évaluation :

This was the easiest thing we've done as far as moving. Rented the truck the same place as storage. No running around returning truck from storage. I would use this facility again

CHARLOTTE A. | Expérience générale |
Évaluation :

Great customer service friendly and helpful one of the workers actually helped me move my mattress out:) awesome place!!

dwayne y. | Premières impressions |
Évaluation :

Was very helpful

javed n. | Expérience générale |
Évaluation :

best experience will definitely recommend to friends and family

winston h. | Premières impressions |
Évaluation :

Excellent Customer Service

Teyarnna S. | Premières impressions |
Évaluation :

Great customer experience with the staff

Brandon H. | Expérience générale |
Évaluation :

Thank you

CECIL M. | Expérience générale |
Évaluation :

Overall, we were pleased with our experience at this U-Haul location.

javed n. | Premières impressions |
Évaluation :

very nice and helpful people

jose d. | Expérience générale |
Évaluation :

Wendy and our team. Great job!

LASHAWN D J. | Premières impressions |
Évaluation :

I have same size unit as in MD however I pay a hundred more a month here and had to buy new lock? Spent 350$ on fuel and there was confusion and tried charging me 1200 despite contact stating 892

atilio d. | Expérience générale |
Évaluation :

Very good,it's very convenient.

jeannie g. | Premières impressions |
Évaluation :

Very helpful and accommodating. All staff we worked with was helpful and friendly

maria g. | Expérience générale |
Évaluation :

Good, but false advertisement, saying the first month was free

Homer M. | Expérience générale |
Évaluation :

Everything was great just wish the hours was open 24-hours to your personal storage units. At least until midnight

Stephanie R. | Expérience générale |
Évaluation :

Excellent employee service

SHATERIA A. | Expérience générale |
Évaluation :

This facility is horrible! None of the workers are on the same page! They had major water damage and instead of the owner moving you into another unit the same size they move you into a bigger one.

mary h. | Expérience générale |
Évaluation :

Staff here is very rude in the front office. The workers in the back/outside are nice and super helpful. Beware they will lie to your face and then deny everything that you agree on.

lashonda j. | Premières impressions |
Évaluation :

Not a good experience

Felicia M. | Premières impressions |
Évaluation :

They staff there was very friendly and pleasant. But the staff at Old Chyenne Hwy was the worse experience I ever had never want to go back again.

Scott G. | Expérience générale |
Évaluation :

Great customer service.

Mark W. | Expérience générale |
Évaluation :

Exceeded all my expectations!

deidre s. | Expérience générale |
Évaluation :

Everyone was great and friendly; enjoyed my experience!

CINDY B. | Expérience générale |
Évaluation :

When I moved my stuff out I found rat pop on the floor ..

joseph d. | Premières impressions |
Évaluation :

Wendy was a pleasure to work with. Very personable and pleasant. She explained everything and showed me how to get in and out of the facility after hours!

jeffrey b. | Expérience générale |
Évaluation :

The young man that check in the trucks was very helpful, and professional.

PHILIP S. | Expérience générale |
Évaluation :

Wendy Ford has been fantastic for the fifteen years that I have been a customer!

siobhan j. | Expérience générale |
Évaluation :

Wendy extremely rude.

Antoinette S. | Expérience générale |
Évaluation :

The people who Run are very nice

Antoinette S. | Premières impressions |
Évaluation :

Just thank you, nice people.

Jill C. | Premières impressions |
Évaluation :

Very professional experience. Having had some rough times of late, the lady at the counter was very kind, quick, and thought of things I didn’t think of in terms of my needs for my move. many thanks!

Luciano M. | Expérience générale |
Évaluation :

I had a very good experience with Uhaul, I recommend.

Hoda b. | Expérience générale |
Évaluation :

Thank you for your service. All the staff very nice and friendly. Every time I call they were very helpful. I will refer you to everyone.

DEBra B. | Expérience générale |
Évaluation :

I keep asking you to stop sending emails to deb.brooks@gmail.com This is MY email address and Debra Brooks keeps giving it out knowing it’s not hers

julis r. | Expérience générale |
Évaluation :

Elevator need to be fixed. It doesn't matter which floor you push, it goes to the 3rd floor first.

JONATHAN S. | Expérience générale |
Évaluation :

My overall experience was good. I was not happy with the rising cost of monthly rental.

sthaphalis l. | Expérience générale |
Évaluation :

Everything was great

Karen M. | Expérience générale |
Évaluation :

Wendy and her team do a fantastic job! We were always treated with professionalism by Wendy and her staff.

Andrea W. | Expérience générale |
Évaluation :

A few boxes and bags of comforters were wet and mildew. Found a dead rat in the unit.

NANCY S. | Expérience générale |
Évaluation :

I will miss not seeing Wendy the manager. She is the greatest person. She was always very helpful. She is an asset to the u-Haul family. Nancy Spain

sherita c. | Expérience générale |
Évaluation :

First unit was leaking move to new one and it was infested with rats and palmetto bugs. GM does not care and would knowingly rent out units no matter conditions. The list goes on but no more charters

Brad L. | Expérience générale |
Évaluation :

Our storage flooded but u-haul was so amazing about it and they were so helpful so I would definitely recommend them to friends!

sameul m. | Expérience générale |
Évaluation :

None

Toccara W. | Expérience générale |
Évaluation :

This is by far1 of the best storage facilities in Orlando. The climate controlled units and facility are so clean. Plenty of push carts and room.

albert o. | Réservation |
Évaluation :

Great costumer service

Brandon S. | Expérience générale |
Évaluation :

The unit leaked water onto my items. I have filed a claim and have not been contacted back.

karrie k. | Réservation |
Évaluation :

An utter and complete nightmare. Thought I had 24 hour access, but I didn't and then the manager locked us into the lot with no lock on our truck and our truck and moving help still there and not done

barbara c. | Réservation |
Évaluation :

uhaul reservation lied to me get there at location no such unit or rate. Very bad sevices.i try to resolve the problem no one got back with me.

JOHN B. | Expérience générale |
Évaluation :

I would definitely recommend this facility.

douglas b. | Réservation |
Évaluation :

Very organized and staff pleasant and helpful

Ernesto P. | Expérience générale |
Évaluation :

Will consider using the storage again

Christopher B. | Expérience générale |
Évaluation :

Excellent staff and facility

DAISY L. | Expérience générale |
Évaluation :

For two years of storage use my experience was always met with a smile a hello something so simple made my day during my time of transition . Staff and Management were Awesome especially Ms.Wendy 🤗

charles Leon S. | Expérience générale |
Évaluation :

Everytime that I call U Hall for a Truck and recent Storage there Friendly Management and Staff I Highly Recommend these PeoPle does a Great job for Your Company keep up the Great Work and you will

Alma R. | Expérience générale |
Évaluation :

The customer service is wonderful. They went above and beyond to help with our needs. I would highly recommend them.

Brittany G. | Expérience générale |
Évaluation :

👎🏾

Marye J. | Expérience générale |
Évaluation :

When i have a emergency i prefer that storege it's. A very clean place

PANYA C. | Expérience générale |
Évaluation :

I’ve been using this facility for my storage, packing and moving needs for 8 years. Wendy is great!

yesenia b. | Expérience générale |
Évaluation :

Thank you

Non reviews have been submitted for this location.

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