Évaluations des clients U-Haul Moving & Storage at Lake Ella

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Lake Ella

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robbin b. le

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i canceled my safemover insurance 3 times just to be charged 28 for it

Mat W. le

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My reservation was turned into an online check in that took forever and was a pain to operate. I would have rather just talked to a person. There’s also a bird that attacked me on site.

Luva M. le

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Le client n'a pas laissé de commentaire.

candace g. le

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Le client n'a pas laissé de commentaire.

Jon H. le

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Le client n'a pas laissé de commentaire.

Penny L. le

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Le client n'a pas laissé de commentaire.

LAURIE J. le

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Nothing

CHARLES S. le

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Well run business - met our storage needs without any problems!

Carolyn N. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

Henry L. le

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Keep the same Staff that is their now or have them train new replacements. He was awesome.

Joseph M. le

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Le client n'a pas laissé de commentaire.

dominic r. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Just wanted to thank you for being open on Memorial Day and the very nice woman that assisted us. We were borrowing a truck from a friend and it broke down. The U-Haul truck was brand new and the entire experience made a very stressful day much less stressful. Thanks again!

Connor T. le

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Le client n'a pas laissé de commentaire.

Henry L. le

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Make sure you leave the Agent I used in Place.

Laura P. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Le client n'a pas laissé de commentaire.

IVORYLEE F. le

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Le client n'a pas laissé de commentaire.

Leah W. le

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Very professional owner! I thought I rented a van, but ended up booking a truck. I asked her to change to a van, and she did, on the spot. I'll definitely rent from this location again!

Jack C. le

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Le client n'a pas laissé de commentaire.

Russell M. le

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Le client n'a pas laissé de commentaire.

Kelly H. le

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Le client n'a pas laissé de commentaire.

Waris W. le

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Staff forgot my dolly and then took over 30 minutes to try to complete a refund. When he couldn't figure it out he told me that his manager would have to do it the next day, and he had to help the other customers waiting in line. Horrible customer service!

Ed F. le

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Le client n'a pas laissé de commentaire.

Promeise E. le

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Le client n'a pas laissé de commentaire.

Richard T. le

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Return area is congested.

Trilla M. le

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Check in with App. was a nightmare. The lady working the counter was very nice and helpful.

Alexis B. le

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Jolanda eas was awesome! Was easy, fast, and super customer focused. Will always use going forward. Thank you!

Russell L. le

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I had reserved a van months in advance, and i called ahead to change time back from 8am to 9am due to traffic, however upon arrival, truck had NOT been cleaned/swept and was done AFTER I had gotten the keys so a few minutes out of my 4hr time frame. Also, after coming to this location like 5times since 2016, I was charged a SAFE TRIP fee of $5, what the hell was this for? I am very annoyed, especially after giving more gas back than used. Feeling cheated. May chose a different company for my next moving needs.. Past, customer was EXCELLENT and reps were professional/proficient.

Don W. le

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Le client n'a pas laissé de commentaire.

Inez B. le

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Le client n'a pas laissé de commentaire.

Johnisia T. le

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Le client n'a pas laissé de commentaire.

Jennifer F. le

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Le client n'a pas laissé de commentaire.

Claudia J. le

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Send the link for inspections sooner and make sure its more user friendly to upload pictures. Otherwise, great customer service and communication.

theresa h. le

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Le client n'a pas laissé de commentaire.

Toni W. le

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Awesome service and very reasonable rates . Staff very friendly , knowledgeable and polite their focus is great customer service and they delivered. Thank you , Toni Walther

Angel P. le

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Thank you. Very polite and positive. Appreciate the excellent service!!

Reginald M. le

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Le client n'a pas laissé de commentaire.

William M. le

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Professional and courteous!

Chris W. le

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The U-Haul reps that were present were very helpful and friendly today. It made me want to come back here. Unfortunately I didn’t get either of their names but I would like to commend them on their customer service abilities and kindness.

James D. le

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Le client n'a pas laissé de commentaire.

murry c. le

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Nice staff very helpful

AUDRIA C. le

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👍

Gloria B. le

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Friendly pickup staff

Brennan K. le

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Le client n'a pas laissé de commentaire.

Daniel P. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

James V. le

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Excellent staff!!

Patricia C. le

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Le client n'a pas laissé de commentaire.

Satya R. le

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Simple and awesome, the way I like it.

adam m. le

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Le client n'a pas laissé de commentaire.

mary ann p. le

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Le client n'a pas laissé de commentaire.

Jim L. le

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Le client n'a pas laissé de commentaire.

beverly a. le

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Good employee, give him a raise.

Lillian C. le

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Le client n'a pas laissé de commentaire.

Ashley B. le

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Uhal is BY FAR the WORST company I've ever dealt with, and if it wasn't for this location, my cross country move would not have been possible. After getting my Uhal reservation changed, then canceled with out my knowledge leaving me without a truck, myself and my partner called several different Uhal locations, even going so far as to talk to the regional director - and we where repeatedly told there where NO trucks available (despite having placed a reservation months in advance) and where HUNG UP ON 9 TIMES. Finally, as a last ditch effort we drove to the Lake Ella Uhal location, in which Shanice and Drake helped us get a truck within minutes. If it where not for those two employees, I wouldn't have been able to move on time. I have an exceedingly unfavorable opinion of Uhal's customer service, "reservations" and policies and will certainly never ever ever use this company again - but those two employees at this specific location are actual earth angels and deserve commendation for their excellent customer service and dedication to righting all the wrongs the Uhal as a company did.

Christopher F. le

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Le client n'a pas laissé de commentaire.

david C. le

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Le client n'a pas laissé de commentaire.

Amber B. le

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There was only one staff member at the time I arrived and she was a bit overwhelmed. I waited about 30 minutes to get my truck. Someone else showed up to help her while I was checking out.

BrendaLee S. le

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I had to call the day before to confirm, which I don't mind, but some people expect UHaul to contact them. An email or call the day before would be great since in the past one wasn't there when it was supposed to be. ;) Have an amazing UHaul day!

Tyler F. le

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Update your computer system, fix the website so it does not let you reserve trucks that are actually not available, take the dolly and bags out of the trucks there is more space.

Kelly M. le

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Le client n'a pas laissé de commentaire.

Marsha W. le

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The young people working the counter were very helpful, polite and courteous. Good job!

Suzanne L. le

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Le client n'a pas laissé de commentaire.

Diane O. le

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Le client n'a pas laissé de commentaire.

Leah H. le

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The lady who helped us was very professional and friendly. She noticed the blanket count mix-up and took care of crediting me for the difference. I’ve used this location before and they are consistently professional, efficient and friendly.

ivory m. le

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Truck was very shaky for a miniute I thought it was gonna shut off at the stop light but over all it was ok

Bethany K. le

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Le client n'a pas laissé de commentaire.

STEPHANIE L. le

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The same for this location. Manager and staff were polite and professional. They made my move easy.

martha s. le

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Le client n'a pas laissé de commentaire.

christal r. le

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Provide the option for larger moving vehicles.

Edwin G. le

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Le client n'a pas laissé de commentaire.

Brian W. le

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I was extremely satisfied by this location, its helpful and friendly staff, and the equipment itself. My only complaint was with the online check-in system. Checking in was excellent until it came time to take photos of the truck to mark discrepancies with the quality. The system was fairly slow; a few times, I accidentally progressed to the next screen before I was finished taking photos and notes, and when I went back to the page to finish my inspection, my previous work had been erased. I was then locked out of the system and had to retrieve a new check-in link from an employee working inside. Again, this has *nothing* to do with the quality of the location or the staff or the equipment, or even a complaint about the online check-in in general; it's solely a complaint about the inspection portion of the online check-in process.

Corentez F. le

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Le client n'a pas laissé de commentaire.

Jessica D. le

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After hours drop

Davonna c. le

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Le client n'a pas laissé de commentaire.

todd m. le

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Le client n'a pas laissé de commentaire.

Regan J. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Trucks for long hauls need cruise control A backu camera would be a great addition

angela a. le

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Le client n'a pas laissé de commentaire.

John T. le

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Cost of service was kinda expensive

Pamela W. le

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Dont charge by the mile or have half off days or something like a happy hour with reduced prices during a certain time of day. It can even be when most people are working and not including weekends. Just a little break from $.99 a mile

angeleek e. le

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I've dealt with unruly employees before but never have I ever dealt with employees like that this .. they HAD me feel like my business was unwanted and made me feel like crap.. she took a picture of my driver's license with her personal phone and then gave me attitude when I asked did she have to take a picture of it. I've had my identity stolen and im very cautious of it but for that fat little girl to make me feel the way I did is disgusting. F her and this company. This will be my first and LAST time going here f y'all and if I ever have someone (100,000 followers on YouTube) ask me if u haul is a place to use I'm going to say NO F UHAUL AND EVERYTHING IT STANDS FOR????

Mike C. le

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The staff were very helpful and attentive. Great experience!

elsie m. le

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Le client n'a pas laissé de commentaire.

Susan J. le

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Le client n'a pas laissé de commentaire.

lacardo h. le

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The truck was skipping when I got on the highway which caused us to use more gas. I told the representative and he was just like o... Okay. He really didn't care that his customer got a messed up truck and offer resolve. I didn't feel I was treated fair.

Priscilla O. le

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Le client n'a pas laissé de commentaire.

Jamilya S. le

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Le client n'a pas laissé de commentaire.

Sheila B. le

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There is no parking.

Sheila N. le

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The van I rented had to have air put in Left rear tire before I took it and the warning light for that same tire came on saying it was low on air again. May want to have the tire checked and/or replaced.

Robin S. le

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Le client n'a pas laissé de commentaire.

wladimyr m. le

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Going the service when renting OK. However upon returning the vehicle the service was rude. I was asked to leave the vehicle and told I would be billed later. I asked to stay and was glad I did! When my vehicle was checked in I was told I was short on gas and would be billed an extra 7.50. But I’d only driven 12 miles! So I had to go put gas in the tank. I stopped at 2 gallons as I doubted I even used 2 gallons. It cost me less then $5 and was enough to move the meter past full.

JANE F. le

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My experience with this facility and particularly with the people who managed it was extremely positive for the 6+ years that I was a tenant , and I would recommend it highly.

William S. le

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Le client n'a pas laissé de commentaire.

kalisha s. le

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Le client n'a pas laissé de commentaire.

curtis J. le

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Everything about the experience I had with U-Haul excellent the storage space is clean staff was very polite I can't say no more U-Haul was great

Patti H. le

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Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything. She's been extremely easy to work with.

Frank T. le

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The staff was very friendly and easy to work with.

Frank T. le

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The agent was very helpful and professional.

Josephine F. le

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Everyone did a fabulous job. Keep up the good work. Really liked renting from there

Safiya P. le

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Great staff all around, but a special thanks to the manager for her excellent customer service :).

Joshua S. le

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Cancelation was easier than I would have guessed.

ken s. le

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I was told I was to be given an exception on a months free rent and had it ripped from under me. So I rate this location and ownership poor at best.

Robert S. le

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Everyone was helpful!

cory f. le

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Every single person that I dealt with at this location was extremely helpful and courteous and very professional. I would highly recommend this location to anyone.

Anquinas w. le

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Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.

Susan T. le

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Great U Haul spot! Staff always goes above and beyond. Very clean and safe environment. Thank you

mary f. le

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Hard to get through to office to speak with anyone when needed.

david h. le

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great staff everyone friendly. will return when school is out. May 2019

Rose R. le

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Thank you for last minute storage!

savannah b. le

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The owner was so nice and friendly! She allowed us to view the storage unit before we purchased it and explained everything to us perfectly. Glad I chose to go with this location!

Joel P. le

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Pleasant experience

Lisha m. le

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2468

Ash W. le

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Great facility with professional, helpful, pleasant staff!

Matthew P. le

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Service was outstanding

MARCUS B. le

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The staff was always helpful.

Charles H. le

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Courteous and professional is my description of Jolonda’s team. The property is neat, clean and well kept. Truck rental process was quick and smooth. I had a problem and they took care of it. 5*****

Scott S. le

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I paid for climate controlled but it was very hot. The storage bill increased and I hoped that the extra money that was being charged would go to air conditioning but sadly I was wrong.

ROODLANDE E. le

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The Lumis trucks make it difficult to move stuff in and out.

Heidi S. le

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Our initial storage the elevator broke down on moving day, so we were unable to move our items in. The staff got us to a different storage unit and took care of us.