Évaluations des clients U-Haul Moving & Storage at Lake Ella

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Lake Ella

Cote générale :

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Quanesha F.
Évaluation :

Fast and easy

MARINA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Beverly J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard P.
Évaluation :

When dropping it off, someone else had blocked the whole drive with their return. Maybe more indication of where to drop off specific trucks.

KEIYONA J.
Évaluation :

Le client n'a pas laissé de commentaire.

DONALD L.
Évaluation :

Attend it was very attentive and helpful.

Quita C.
Évaluation :

Everything was 👍🏾 😊

EUGENE R.
Évaluation :

Liam did a great job! Very professionally and courteous! Awesome experience

SAMBA SIVA PRASA V.
Évaluation :

Excellent customer service

James S.
Évaluation :

Didn't like the bag of blankets attached to inside of truck. It was taking up space that I could not use and unable to take it down. Other than that good service.

ESTHER K.
Évaluation :

Le client n'a pas laissé de commentaire.

EVELYN H.
Évaluation :

Professional and courteous staff

Thomas C.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracey F. | Expérience générale |
Évaluation :

We were moving stuff in realized it might be to small the first unit and I called them and they switched us to a bigger unit with no issues at all . Loved the fact of elevators for units other than ground floor and the moving dollies was great !

Jamella R. | Expérience générale |
Évaluation :

Thank you Jolanda and Mike and other staff, it was a great pleasure doing business with you.

Ray N.
Évaluation :

Great staff and customer care. Great experience. Thank you.

John M.
Évaluation :

Great friendly service! Will use them again if need.

LUIS P.
Évaluation :

Transaction was pretty smooth. Mike was very professional. I would definitely do business with the Lake Ella location again A+

DAVID W.
Évaluation :

I enjoyed the customer service at the location. The staff was professional and friendly, as well as knowledgeable on product and services.

Lizeth G.
Évaluation :

My pick up changed to a self pick option and when I followed the steps, I had waited 30 minutes and the approval was still pending. The manager had to manually do my pick up process, which was quick. I was also charged for a dolly I never used or ordered.

Toshiba G. | Expérience générale |
Évaluation :

Wonderful staff!

Jorge R.
Évaluation :

Le client n'a pas laissé de commentaire.

Gabrielle N.
Évaluation :

Everything was great. Contact less pick up and drop off was easy. Thanks.

CARMELITA G.
Évaluation :

Nothing at all. Seamless pick up and return. Thank you!

MELISSA B.
Évaluation :

Le client n'a pas laissé de commentaire.

MELVIN L.
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Le client n'a pas laissé de commentaire.

JAMES W.
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Le client n'a pas laissé de commentaire.

david G.
Évaluation :

Fix your app!

Tracey F. | Premières impressions |
Évaluation :

The original unit was to small and they put me into the next u it it up with no issue great customer service !!! I was running a few hours behind my son and I was able to handle him checking in to the unit and u loading before I even got here it was awesome ! I have used this location just fir trucks this is first tine fir storage but they are awesome why I go to sane location

Charlene C.
Évaluation :

I think it's crazy that I have to wait 3-5 business days to get the difference of what I paid & what my actual charge was. Don't like my card ran twice.

Alva B.
Évaluation :

My experience at this location was wonderful. The website was easy to follow. Once I arrived at the location, the time from entering the door and driving off in my U-haul Rental was approximately 15 minutes. The return was simple.

Steve S. | Expérience générale |
Évaluation :

Excellent experience. The staff were very friendly and helpful. My move was accomplished without any problems thanks to the quality of equipment and staff. I'd use U-Haul again without hesitation.

STEPHEN W.
Évaluation :

COVID has really made us less commutative and the distance is evident in the check in and check out. Polite enough for sure, but rudimentary as expected. I am overall satisfied with the reservation, pick-up and drop off, with NO contact.

Julien K.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris T.
Évaluation :

Check in agent was friendly and efficient. Explained everything thoroughly. Dropped the keys off close to closing time and the receiving agent was welcoming and great.

James S.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa R. | Online Move In |
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It was top notch! Booked online - showed up and the agent inside was extremely helpful! Thank you!

skylar h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Egbert G.
Évaluation :

Good service, very satisfied.

Cristina W.
Évaluation :

The man that helped me at the front desk was very nice.

Robert b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Janet h. | Premières impressions |
Évaluation :

Really appreciated the staff. Very helpful

JOHN L.
Évaluation :

I wish I'd gotten the name of the representative who helped us, but he was so courteous, helpful and professional. The process was seamless, which we were so grateful for since moving is anything but easy! We also rented a storage unit from this location and had a very good experience. Moving supplies are excellent quality and very well-priced. Highly recommended.

MELANEE G. | Expérience générale |
Évaluation :

Phenomenal

Marcia M.
Évaluation :

1. Great bam. The mirrors were fantastic. Van very clean. Lived that I did not have to use my phone to check the van back in. The young man was very nice. Liked the limited contact but took longer getting the van than I thought it would, but having someone text and call me was a great help. Would definitely use the same place and uhaul again.

Phillip B.
Évaluation :

Le client n'a pas laissé de commentaire.

frank r. | Expérience générale |
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Will use your business again, thanks for being there when I needed your services.

Margaret E.
Évaluation :

Le client n'a pas laissé de commentaire.

GLENN B.
Évaluation :

The employee “Shy” did not have a mask on. The city in which it was rented has a mandatory mask mandate. https://www.talchamber.com/leon-county-mask-ordinance-business-protocols/ The business has a 8x11 sign on the front door stating this requirement and even has a picture of a face with a mask. During the rental process I asked the employee “Shouldn't you be wearing a mask?” She stated”Yea, I guess I should” then did absolutely nothing to remedy the problem and just kept on going with the rental. She then came outdoors to inspect my hitching of the trailer again without a mask and within 6' of me. Clearly this employee/ location has no regard for the city mandate nor the safety of U-Haul's customers. Her rude attitude through the process and disregard for the safety of others will keep me from using that location again. I would not recommend that location to anyone. I have rented U-haul trailers at other locations as well as Penske trucks in this town with no issues.

NORMAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

BASIM T.
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Le client n'a pas laissé de commentaire.

Patrick G.
Évaluation :

Passenger rear view mirror loose, swinging all about, completely useless. Driver's door gasket loose, swinging all about. The transmission was stuck in hill-climbing mode and the shifting was not smooth and jerked the truck and its passengers and contents. The location had very poor parking and was difficult to maneuver around. The only bright spot was the amazing professional associate who handled my transactions, both when renting and returning the truck.

Carlos L.
Évaluation :

Friendly reliable service.

Karema T.
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Super helpful and professional staff. Thank you!

Hannah L.
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Le client n'a pas laissé de commentaire.

Sharon B.
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I like coming to this location because the staff is always helpful and courteous.

Bryant S.
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Le client n'a pas laissé de commentaire.

Janice K.
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Le client n'a pas laissé de commentaire.

OLLIE V.
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Le client n'a pas laissé de commentaire.

Damon C.
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Mr. Hargrove was the most helpful person I have ever encountered in moving. He had me in and out with a truck in under 5 minutes. Give this man a promotion and a raise immediately.

Charles C.
Évaluation :

Staff was helpful and courteous. Easy, peasy!!!

KATHRYN C.
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Le client n'a pas laissé de commentaire.

TAIDU A.
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Le client n'a pas laissé de commentaire.

Anissa F.
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Le client n'a pas laissé de commentaire.

PRINCESS H.
Évaluation :

Great experience. Thanks for your services.

Marvin B.
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Le client n'a pas laissé de commentaire.

ABYGAIL S.
Évaluation :

Friendliness of employees, online portal is not great and location services did not work properly

TERANCE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick G.
Évaluation :

Le client n'a pas laissé de commentaire.

James L.
Évaluation :

None

Ricardo R.
Évaluation :

the guys were great at this location. Very knowledgeable, helpful, and quick.

ANNE M. | Premières impressions |
Évaluation :

Always friendly and helpful. Very efficient.

SHELIA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christofer W.
Évaluation :

Great service and customer service.

BRENDA W.
Évaluation :

During the pandemic, I've had to move myself and my college student and this location has been great. I would like to thank the owners and their wonderful staff for their excellent service and awesome care.

James K.
Évaluation :

Le client n'a pas laissé de commentaire.

James K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Amro M.
Évaluation :

The staff are very helpful and professional. Thank you

Quita C.
Évaluation :

Staff was friendly and willing to assist if needed.

MIKE B.
Évaluation :

The truck had trash in the cab I paid for a appliance dolly and got a mover pro dolly which was not right the guy acted like he did not want to help me when we picked the truck up will never use them again

TERANCE M.
Évaluation :

N/A

Sara D.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachel M.
Évaluation :

The pick up process was more difficult than necessary and the uhaul customer service didn't answer the phone for over 3o minutes

JAMES B.
Évaluation :

Not happy about how my charges jumped from $20 to over $80! I understand paying for the mileage (which itself is ridiculously steep) but the Lake Ella staff pressured my husband into adding on the insurance, insisting it was a part of the reservation. That was a boldface LIE

Jon M.
Évaluation :

Le client n'a pas laissé de commentaire.

KAYLIN P.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas J.
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Le client n'a pas laissé de commentaire.

Doreen M.
Évaluation :

Very smooth process extremely appreciative

Ruth P.
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Le client n'a pas laissé de commentaire.

Linda G.
Évaluation :

Le client n'a pas laissé de commentaire.

HARRY K.
Évaluation :

Your Lake Ella store gives your customer an excellent overall experience. Wish more businesses were so well run.

Kimberly V.
Évaluation :

The store was very clean and well-stocked. The customer-service was welcoming, friendly, and very efficient. I will definitely be doing business with this location again even though I live across town. I have done business at other locations in Tallahassee; this location aces them all!

tina d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

dAVID G.
Évaluation :

Maintain the equipment better.

Barbara S. | Expérience générale |
Évaluation :

The facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.

Daniel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Howard H.
Évaluation :

Jolanda, the UHaul assistant, was prompt, pleasant Helpful and strong. Thank you!

Ben B.
Évaluation :

No improvement necessary. Markese was very helpful.

TANIA G.
Évaluation :

Le client n'a pas laissé de commentaire.

TOSHIBA G.
Évaluation :

Amazing customer service!! Helpful and friendly staff. I will definitely recommend and seek them first for any future needs.

BOBBY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

james V.
Évaluation :

Le client n'a pas laissé de commentaire.

taylor R.
Évaluation :

Extension on time discount rate

Rachel c. | Expérience générale |
Évaluation :

Professional management team and support staff. Great experience!!!

Marlena S.
Évaluation :

Le client n'a pas laissé de commentaire.

James P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kaizsa G.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly F.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL S.
Évaluation :

Everyone was super helpful. They even provided assistance regarding pricing options, which side truck world be appropriate to suit my needs, and recommendations for equipment, supplies, and needs. Highly recommend!

Lorenzo K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

justin H.
Évaluation :

The service met my expectations. Unfortunately, due to the exorbitantly high price of the rental I'll be forgoing utilizing U-Haul for any of my transportation or storage needs.

Tatiana D.
Évaluation :

Le client n'a pas laissé de commentaire.

Renee B.
Évaluation :

Le client n'a pas laissé de commentaire.

Roderick W.
Évaluation :

Le client n'a pas laissé de commentaire.

ALLISON K.
Évaluation :

The gentleman who assisted with picking up my reservation was very polite and helpful and had me ready to go within 5 minutes. I would definitely recommend this location to others.

BRIAN J.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter G.
Évaluation :

All good guys ... quality experience from beginning g to end

Vanessa J.
Évaluation :

Le client n'a pas laissé de commentaire.

James K. | Premières impressions |
Évaluation :

I have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.

Fotena Z. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tanya M. | Expérience générale |
Évaluation :

My only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.

Aimee R. | Online Move In |
Évaluation :

Friendly, helpful staff. Very clean facility.

ALICIA R. | Expérience générale |
Évaluation :

Very clean vehicle and storage unit. Staff was very friendly and professional! Will use again in the future.

malach g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kim h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brandi L. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

kim h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Erin H. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

David H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

gala m. | Premières impressions |
Évaluation :

They were so friendly and very helpful in getting me checked in. I was so pleased by the service I received from them. I was not happy with the place that I had rented it, which was in, Brookland, Ar.

Ricoya P. | Premières impressions |
Évaluation :

Very professional and helpful 🙂

DAVID C. | Expérience générale |
Évaluation :

Thank you for keeping my belongings safe for 4 yrs.

JESSICA D. | Expérience générale |
Évaluation :

Too expensive

Sterling M. | Expérience générale |
Évaluation :

Very friendly and helpful staff.

savannah b. | Expérience générale |
Évaluation :

Thank you!

linda s. | Expérience générale |
Évaluation :

It was a pleasure!

richard j. | Premières impressions |
Évaluation :

Very friendly people, easy to work with. Very knowledgeable staff. Thanks

Emma L. | Expérience générale |
Évaluation :

The only problem I encountered was that there were a lot of bugs in my climate controlled unit and they got in my boxes and clothes

Gloria B. | Expérience générale |
Évaluation :

Although, my move out date was 8/17/2019 and I told 3 different employees, I am thoroughly satisfied with the team at Lake Ella Uhaul's professionalism, friendliness and willing to assist in any way!!

pauletta r. | Expérience générale |
Évaluation :

Perfect location. Great facility, clean and nice. This was my second time using this storage for my daughter's university stuff for the summer holidays. BSLR.

Steven S. | Expérience générale |
Évaluation :

Honestly would have been perfect , but for some reason the staff put a u haul lock on our unit without telling us, we thought we lost the key called a lock smith just before they showed up the staff

robert f. | Expérience générale |
Évaluation :

The staff and management have always been professional and courteous. They are a pleasure to interact with.

Marta P. | Premières impressions |
Évaluation :

35 mins waiting to speak someone on the phone.

abigail c. | Premières impressions |
Évaluation :

The associate who assisted me yesterday was extremely informative and helpful.

Taylor S. | Expérience générale |
Évaluation :

I’m giving a poor rating due to the fact that when I called to reserve storage I got through to customer service. The woman asked me what my biggest piece of furniture was but gave me wine storage.

CHARLES W. | Expérience générale |
Évaluation :

Good facility and helpful staff.

CHARLES S. | Expérience générale |
Évaluation :

Well run business - met our storage needs without any problems!

AUDRIA C. | Premières impressions |
Évaluation :

👍

JANE F. | Expérience générale |
Évaluation :

My experience with this facility and particularly with the people who managed it was extremely positive for the 6+ years that I was a tenant , and I would recommend it highly.

PATTI H. | Premières impressions |
Évaluation :

Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything. She's been extremely easy to work with.

Frank T. | Expérience générale |
Évaluation :

The staff was very friendly and easy to work with.

Frank T. | Réservation |
Évaluation :

The agent was very helpful and professional.

Josephine F. | Expérience générale |
Évaluation :

Everyone did a fabulous job. Keep up the good work. Really liked renting from there

Safiya P. | Expérience générale |
Évaluation :

Great staff all around, but a special thanks to the manager for her excellent customer service :).

Joshua S. | Réservation |
Évaluation :

Cancelation was easier than I would have guessed.

ken s. | Réservation |
Évaluation :

I was told I was to be given an exception on a months free rent and had it ripped from under me. So I rate this location and ownership poor at best.

Robert S. | Réservation |
Évaluation :

Everyone was helpful!

cory f. | Expérience générale |
Évaluation :

Every single person that I dealt with at this location was extremely helpful and courteous and very professional. I would highly recommend this location to anyone.

Anquinas w. | Réservation |
Évaluation :

Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.

Susan T. | Expérience générale |
Évaluation :

Great U Haul spot! Staff always goes above and beyond. Very clean and safe environment. Thank you

mary f. | Expérience générale |
Évaluation :

Hard to get through to office to speak with anyone when needed.

david h. | Expérience générale |
Évaluation :

great staff everyone friendly. will return when school is out. May 2019

Rose R. | Expérience générale |
Évaluation :

Thank you for last minute storage!

savannah b. | Réservation |
Évaluation :

The owner was so nice and friendly! She allowed us to view the storage unit before we purchased it and explained everything to us perfectly. Glad I chose to go with this location!

Joel P. | Expérience générale |
Évaluation :

Pleasant experience

Lisha m. | Expérience générale |
Évaluation :

2468

Ash W. | Expérience générale |
Évaluation :

Great facility with professional, helpful, pleasant staff!

Matthew P. | Expérience générale |
Évaluation :

Service was outstanding

MARCUS B. | Expérience générale |
Évaluation :

The staff was always helpful.

Charles H. | Expérience générale |
Évaluation :

Courteous and professional is my description of Jolonda’s team. The property is neat, clean and well kept. Truck rental process was quick and smooth. I had a problem and they took care of it. 5*****

Scott S. | Expérience générale |
Évaluation :

I paid for climate controlled but it was very hot. The storage bill increased and I hoped that the extra money that was being charged would go to air conditioning but sadly I was wrong.

ROODLANDE E. | Expérience générale |
Évaluation :

The Lumis trucks make it difficult to move stuff in and out.

Heidi S. | Expérience générale |
Évaluation :

Our initial storage the elevator broke down on moving day, so we were unable to move our items in. The staff got us to a different storage unit and took care of us.

Non reviews have been submitted for this location.

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