Évaluations des clients U-Haul Moving & Storage at Lambert Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Lambert Rd

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Eric H. le

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Auto trailer. Very clean, good tires, new safety chains, tie downs in good order. Asked if trailer brakes worked with the four-flat connector, was told "yes." No trailer brakes at any setting on my controller. Believe it might only have a breakaway hydraulic brake system.

Charles G. le

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Le client n'a pas laissé de commentaire.

ROBERT L. le

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Le client n'a pas laissé de commentaire.

James C. le

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Very Pleased

Jeff P. le

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Lots of employees, fast check out and very friendly.

Anthony N. le

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Le client n'a pas laissé de commentaire.

PHILIP W. le

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Doing a great job

Julie C. le

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Le client n'a pas laissé de commentaire.

Frank Z. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Great place with helpful staff...I was in and out with no problems

Robert G. le

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Le client n'a pas laissé de commentaire.

Gabriel G. le

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My experience overall was excellent

Elizabeth M. le

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Excellent customer service (and recommendation to get the pick-up truck that afternoon - which helped so much to eliminate stress the following morning) from Danny at the counter! Thanks again Danny.

Christopher A. le

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Thank you. Great service vut point of service system lost connection for 30 minutes or so.

Marion P. le

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Give Jennifer Lopez a raise. Excellent customer service from her and her staff.

Stephen M. le

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Le client n'a pas laissé de commentaire.

Marilen D. le

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My truck rental location was changed to this location which is 8.3 miles away. There were 2 locations near the locations i needed to move my things which were only about 2.5 miles one way from my house. I addressed this to the reps at the location about the extra round trip that will be added to my miles and considering i had the truck for a week, they said there's nothing they can do. Now, being in management and a supervisor in client services for years at UCLA myself there's always a management decisions should take to reconsider customers special request specially if it's not even out-of-the-ordinary and to make the uhaul company have a better word of mouth or getting recommended not only only for new customers but repeat as well. I've talked to your customer service over the phone for other concerns or questions and i feel that most are so by the book and i honestly feel that they're like robots and so monotone on the phone. Sometimes thinking outside the box is necessary for the better of the company. I will be more than happy to train if given the chance. Thank you for listening and i hope this feedback of mine will get to the upper management. Regards, Ray Trinidad

Aimee P. le

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my experience had nothing to do with the service more the truck and the scheduling

Sergio L. le

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It takes in the morning like 5 minutes for somebody to come to the office until I went out and ask for service once c ame in the office the service was great

Juventino S. le

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Always great!!

tyler s. le

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Everyone was very helpful

Estefani H. le

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Not needing three forms of phone numbers to prove they are correct. Takes up to much time and will only piss off cliental.

Michael R. le

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Misinformation on the part of Uhaul cost me a couple hours on a very critical day. It led me to only have 45 minutes to unload at self storage before getting locked in there. I made it, barely, but I own some 300-400 books and so it was a very unpleasant experience having to move all of that in such urgent haste. Instead of neatly organizing everything as planned I was forced to leave a huge chaotic mess (which will also be difficult to clean up later). I registered a formal and detailed complaint with customer service and, based on these details, I think it would a huge disservice to basic business ethics to not at least receive a partial refund on my rental (i.e. half).

Ava C. le

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Le client n'a pas laissé de commentaire.

C D. le

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Le client n'a pas laissé de commentaire.

Carl L. le

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WAS SUPPOSE TO PICK IT UP AT 9:00 AND THE TRUCK WAS NOT THERE.

Todd S. le

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The staff was fantastic and very helpful. Customer service was on point. The truck however was a terrible experience. The transmission seem to stick and there was no torque or power. I was getting on average about four miles to the gallon when empty. I used to the U-Haul to take one load over and decided it would be more cost-efficient to return it early.

William H. le

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The guy behind the counter had the personality you would expect from someone working at an auto impound lot. On the plus side, the truck was almost brand new (4400 milestone) and ran like a charm.

Gaetano S. le

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Will definitely use U-Haul again. Thanks

Bertha G. le

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Danny was great. I was in and out within minutes.

Irene V. le

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Everything was great. Quickly and accurately in and out.

Kenneth F. le

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Fast, efficient, friendly and was what I ordered.

merna k. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Kimiko V. le

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Le client n'a pas laissé de commentaire.

Angel D. le

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I was given a trailer that didn't have a working left single light...I bought the trailer back on time and they charged me an extra day. I had to call back to get the money reimbursed. Still have not received it back....horrible

Gregory M. le

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Nothing, superb service

Juventino S. le

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None all great

Justin W. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

julie p. le

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I rent trucks and vans for my business on a regular basis from the La Habra facility. They have always been very helpful and know me on a first name basis. Never any problems but a slight confusion last rental which was quickly reviewed and remedied by Danny. Makes it nice to know that I can get in and out with no problem!

Lawrence D. le

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Le client n'a pas laissé de commentaire.

Samantha W. le

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Le client n'a pas laissé de commentaire.

laurene B. le

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Le client n'a pas laissé de commentaire.

Allyson C. le

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Have a good attitude even when times are difficult

Kerri D. le

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Prompt courteous service!

Cleo C. le

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Le client n'a pas laissé de commentaire.

Darrin F. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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I have rented many times from this store because of the staff. They are capable, care about my needs, work quickly to complete paperwork and payment. They get me on the road fast.

Douglas G. le

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Le client n'a pas laissé de commentaire.

Vincent F. le

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The employees were friendly and very helpful

Dina M. le

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Le client n'a pas laissé de commentaire.

neel p. le

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They rip you off They want the money and that is all they want Don’t go to u haul anymore Go to home depot because it is $19.95 to rent a truck and then they give you your money back but these people took your money

YOUNGSIK C. le

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Le client n'a pas laissé de commentaire.

KENNETH P. le

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Le client n'a pas laissé de commentaire.

james m. le

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Le client n'a pas laissé de commentaire.

ISIDRO B. le

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All staff was very friendly

Mike M. le

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You have a policy of charging customers for gas, but not then replacing the fuel(which you were paid for at a significant rate above market), making it difficult for me to guess how much fuel to restore into the tank. And because of this U-Haul policy, I was given a truck with only a quarter tank of gas, resulting in an extra stop for gas before I could get to my job done. This policy: 1) creates ill will from your customers 2) may be borderline fraud, as you were paid for a service(replace the fuel) that was never performed.

Gerry H. le

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Le client n'a pas laissé de commentaire.

Deanne L. le

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The La habra brach was great. However, the Dayton branch did not pick up the Uboxes when I asked them too and charged me another month of storage because of that. I have tried to get a refund for that extra month because it was not my fault that the Dayton workers did not pick up the boxes until 4 days after I requested them to pick up the boxes. I will never deal with uHaul again. I have called many times and opened a formal complaint but still this issue is not resolved.

Kyle M. le

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The first associate told me only a credit card could be used when I gave her a debit card but when I checked out a second associate charged my debit card. I think informing your employees of correct policies will help. Also there wasnt much direction given to me regarding when I first came in to check out a vehicle in terms of coverage plans and going over the vehicle. Also, when I reserved the vehicle I answered a bunch of questions and then had to re answer the same questions in person.

Glenn L. le

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Make sure a Truck that was for an out of state one way Rental is ready for The trip, So The customer doesn't have to Reject it and Wait for another. Also, Stick by a Reserved Price and not add $80. when the truck is picked up.

seong y. le

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Le client n'a pas laissé de commentaire.

Faustor C. le

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The only thing id that I purchase a sofa cover and it was too small i was not able to use it,Beside that it was all good..almost perfect,

HEATHER G. le

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Most storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month’s rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svc

john H. le

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Le client n'a pas laissé de commentaire.

RENE G. le

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Le client n'a pas laissé de commentaire.

DANIEL L. le

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Very poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaul

Adam S. le

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Le client n'a pas laissé de commentaire.

ron w. le

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Your staff at this site is excellent. I have rented trailers there many times and they are always helpful and my equipment is always ready.

KATHERINE S. le

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Le client n'a pas laissé de commentaire.

Julia H. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Le client n'a pas laissé de commentaire.

James L. le

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Not much from my point of view.... company representatives are fast, polite, and friendly.

larry b. le

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Almost perfect. When I returned my truck, the sign instructs costumers to remain with their rented equipment and a representative will come out and assist them. I did that and waited for 10 mins. I then decided to walk into the lobby. When I came through the door the employees became suddenly busy and said they would help me. Not sure what was up but I didn't feel served. However, once served they were quick and helpful.

Paul M. le

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Le client n'a pas laissé de commentaire.

Gerry H. le

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Le client n'a pas laissé de commentaire.

Gerry H. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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So someone from your corporate office said they'd leave a note about this in my rental, but I never got the 10 furniture pads that I requested, and I was charged $10 for it. The photos I took when I returned the vehicle clearly show no furniture pads. Please make sure to refund me that $10 since the entire day when we were moving furniture, we had no furniture pads present. If you have further questions, email me or call at 714-308-3310 . Thank you.

Doug H. le

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Same as pick up location!

MANUEL M. le

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How long, before my deposit, back. It's been two days. And I have not gotten my money back.

Kwan L. le

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Easy in and out process. Great that i was able to reserve my trailer rental ahead of arriving to Uhaul.

cindy w. le

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Le client n'a pas laissé de commentaire.

Bob M. le

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Truck was older and dirtier than the first one I rented, but overall the rental was good.

LOU M. le

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Le client n'a pas laissé de commentaire.

JEFF C. le

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Le client n'a pas laissé de commentaire.

Lynne H. le

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I returned the truck after hours, tried to follow the instructions on the drop off box. 1) The "24/7" website was very confusing. 2) "Return my Truck" was NOT an option. 3) I was instructed to take photos that were never submitted, an entire waste of time.

Darrin F. le

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Jennifer, Klenise and Danny are amazing and always help me out!!

HELEN H. le

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No improvement needed.

gary s. le

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No issue with drop off spent mush less time at facility then I had expected! Great staff!

GARRET L. le

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Le client n'a pas laissé de commentaire.

Joel B. le

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Le client n'a pas laissé de commentaire.

Juventino S. le

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Always a great experience

kwanju l. le

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Le client n'a pas laissé de commentaire.

edward k. le

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The crew at the La Habra store were great! They were very helpful not only to me but the other customers ahead of me. I would absolutely recommend this store. Everyone was amazing!

bernadette f. le

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Trucks should be in good working condition and serviced well. We had issues with the sliding door panel not closing,that we have to call for service. VP fleet service came and replace both cables on the door as they were worn out. Delayed us at least 2 hours for this. And thus delayed in return of vehicle. It was really an inconvenience for us as we were supposed to be somewhere else by 5 pm.

Kenneth L. le

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The worst location ever, they manipulate the pictures of the gas display to made additional money out of their customers. Disrespectful staff not willing to address costumer dissatisfactions in an respectful manner. U-Haul has lost a costumer that utilized their service throughout his whole military career change of station moves. The worst U-Haul location ever!!!!!

Bob M. le

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Le client n'a pas laissé de commentaire.

Jean Patrice B. le

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Everything was just perfect.

claudia m. le

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The staff provided me with great customer service and the truck was very clean.

Anna R. le

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Service was quick, nice, professional and helpful. Very efficient staff.

greg s. le

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Le client n'a pas laissé de commentaire.

JIM E. le

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Professional staff. Well organized. Helpful. Knowledgeable.

robert k. le

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our customer rep did a great job

michael q. le

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We needed a truck at the last minute. Every one was friendly and professional.

Angela R. le

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Keep up the good work

philip m. le

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Le client n'a pas laissé de commentaire.

STEVEN CURTIS J. le

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I think the check in procedure and check out procedure when the location is closed it’s very complicated and takes way too much time. It was very frustrating

Darrin F. le

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Le client n'a pas laissé de commentaire.

monica r. le

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Le client n'a pas laissé de commentaire.

Juventino S. le

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None always great service

Carl L. le

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You over charged me for the gas when i put the same gas in that i took it with

JAMES C. le

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Le client n'a pas laissé de commentaire.

Lakmal P. le

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Have pickup area with a rep

dennis c. le

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Le client n'a pas laissé de commentaire.

Frank B. le

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Le client n'a pas laissé de commentaire.

Francis B. le

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Very well organized location. Met me at my drop off truck. In and out very quickly.

Robert K. le

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Love the people at this location...

Scott H. le

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Le client n'a pas laissé de commentaire.

Randall F. le

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Le client n'a pas laissé de commentaire.

Ira F. le

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Le client n'a pas laissé de commentaire.

Michelle D. le

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Danny at the La Habra location helped me when I set up and when I picked up. He was great giving me all the info I needed. I changed my drop off and it was easy as can be.

Greg F. le

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Le client n'a pas laissé de commentaire.

Kevin R. le

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Le client n'a pas laissé de commentaire.

eric d. le

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Le client n'a pas laissé de commentaire.

Richard V. le

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Bad customer service. Both young guys behind counter acted like they did not want to be at work and a saw them make faces towards other customers. So, I can only assume they did the same to me

Steven C. le

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Great service!!

MAX S. le

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Le client n'a pas laissé de commentaire.

amber o. le

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Le client n'a pas laissé de commentaire.

dan b. le

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The two people that helped me were great. Super friendly and the truck ready and waiting. They explained everything throughly.

robert g. le

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Le client n'a pas laissé de commentaire.

preston g. le

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I rented a 26 foot truck license plate AD03198, as I walked around the truck I mentioned to the attendant (only guy working, took 25 min before he could help me. Not his fault, he was working hard but one person working Saturday morning didn't make sense to me) anyhow I mentioned that the alignment seemed of and that the back wheels didnt align with the front. He told me 'just the fender is bent' I said look at this, he came back with just the fender. Anyhow I get out on the road and the back of the uhaul, the box is twisted and as a result the uhaul is an extra 1ft to 1.5ft wider. I had to hug the left lane hard just to make it inside the lanes. It was sketchy. I had over 6 people on my 120 mile round trip let us know the Uhaul was twisted. I have a video of me driving from behind that clearly shows this truck is messed up. I go back to let the uhaul folks know thinking this thing was crashed and wasnt reported or something and THEY DONT BELIEVE ME. They come back with just the fender!!! I cant believe they are mad a me for being a little argumentative about this. I tell them to drive the truck please and that its dangerous. I go home and realize I left my clicker in the uhaul and have to go back (long day). Sure enough they looped the uhaul around, put the sun visor back up and its parked like when I rented it, so its easy for customers to drive out. They truck has been prepped and is now ready for rent!! I now believe they know this truck is broken and dangerous but dont care b/c its a good money maker for them. Again please go to this location and pull truck AD03198. I have picture and video to show this truck should be pulled.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Please assist the location with updated technology. It is hopelessly outdated and doesn’t work well. I feel bad for the associates working there.

christina t. le

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Come to find out Mrs. Lopez provided the worst customer service that I’ve ever received. I strictly told her that I needed a one way uhaul and she quoted me $89 before tax which was fine. She wrote down the drop off location in Oregon. We dropped the uhaul off on time. The next day she charged my card over $1200 for the rental. Which is ridiculous.!!! That is not what I was promised. I also try calling her and once she realizes it’s me, she hangs up. If I’m not refunded the money, I will be getting a lawyer! I can’t believe you have someone like that working for you let alone as a manager?!? How ridiculous.

jose A a. le

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Le client n'a pas laissé de commentaire.

PO HAN H. le

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Le client n'a pas laissé de commentaire.

Adrian O. le

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Le client n'a pas laissé de commentaire.

elizabeth b. le

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Staff was very friendly and helpful.

Ray M. le

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Jennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.

Jennifer B. le

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Staff was awesome, even when I was a bit grumpy.

Jeffrey S. le

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Always helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . Thank you

JOHN W. le

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Being an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Thank you.

Daryl I. le

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I reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were clueless

Juan p. le

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If I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!

AnnaMarie E. le

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It was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.

Ahmad J. le

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Great all around.

Shravan B. le

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Good

edward m. le

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200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.

Julie S. le

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All around great place to rent! Thank you!

luka l. le

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Storage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or online

mary f. le

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Very nice and clean and great rates...

sandra b. le

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The facility was clean and very convenient.

Ray U. le

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Very helpful and understanding staff.

Teri L. le

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The staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.

Joshua A. le

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Clanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou Alves

EUGENE E. le

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Everyone's Great

Luciana M. le

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Having an elevator would be very helpful as well as having air conditioning. I also think that the unit is too expensive for what it is and the ceiling is super unsafe with nails coming through.