The associate who assisted me was very friendly, was able to get me signed up and out in a matter of min. Which I could appreciate. The only small detail I would add is if they were to ask â€œIs this my first time using this service? If so, would you need a run down or walk through of the vehicle. This was personally my first time of handling a vehicle of this size and was intimidated to maneuver, still doing know where to turn on the hazard lights on.RACHEL H.
Customer Reviews for U-Haul Moving & Storage at Lambert Rd
Pour nous contacter
La Habra, CA 90631
(On Lambert rd between Harbor and Euclid)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DUAINE O.
Le client n'a pas laissé de commentaire.David A.
Don't use armor all on formats my feet kept slipping off the brake pedal and I slipped coming in and out of the truck. All of that greasy garbage got all over my stuff as I tracked it all over the place. There is no reason to put slippery cleaner and formats and when the customer complains about it do something about itMichael V.
I was 1 hour late due to traffic I tried to explain and the girl on the phone was very rude and said that I had to be charged another day of 39,99 which was bull shit will never rent in this location again or refer anyone here things happened I can not change trafficLUIS M.
Interior of the truck was clean. But the outside looked like it was an off road dirt track truckTIM R.
Good customer service and was fast check out.Brian Q.
Le client n'a pas laissé de commentaire.JUAN V.
Le client n'a pas laissé de commentaire.MARIO H.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.Kurt F.
This isn't the best U-Haul I've used. To get to the second floor there is no elevator which is good when you got furniture. Also on the 1st floor you can consider those helpful carts ment to get you're stuff to the unit unless. To get to most of the bottom floor there is a step-down which makes the carts pointless.Tyler P. | Online Move In
I rented a small open trailer, same as I always do. I run a production company and rent from this location frequently. I was about 2 hours late on returning it. I talked to the clerk and told him I was running just a little late. There were a half dozen identical trailers sitting on the lot. No one was waiting. Nonetheless I was charged for an additional 24 hour rental. Doubled my charge! Ate up the small margin I had for the job. Put a bad taste in my mouth.DAMIAN S.
Le client n'a pas laissé de commentaire.LYDIA S.
The associate was very nice and knowledgeable about the equipment I rented, her name was Amanda and I was very amazed how safe she was and fast, thank you very much Uhaul.JAVIER P.
Le client n'a pas laissé de commentaire.ROBERT V.
Le client n'a pas laissé de commentaire.Maroun N.
Le client n'a pas laissé de commentaire.Jelani V. | Premières impressions
Highly recommended. Well kept inventory. Worth going toPIO D.
Having an elevator would have helped make things easier. Also, it would be more disability-compliant, too. Otherwise, I'm happy with the facility so far.Lisa C. | Online Move In
Le client n'a pas laissé de commentaire.JUAN F.
I've used this location several times over the years and will continue to do so when I need something. Most recently I rented a 26-foot truck and a 10-foot truck for a major move. A few years ago I needed a small pick-up for just some quick errands. I've bought boxes and other supplies over the years. All the employees are friendly, courteous and very professional and the equipment has always been in good working order.JOHN R.
The crew here is very helpful. Thank you!ANTHONY G.
Nothing, everything was great! Thank YouPAUL C.
Employees were great and very helpful. Picking up the truck was easy and speedy quick.Eduardo F.
Le client n'a pas laissé de commentaire.EDGAR C.
Le client n'a pas laissé de commentaire.Luis P.
Great facilityTADASHI H.
Le client n'a pas laissé de commentaire.Jihee Y.
Le client n'a pas laissé de commentaire.CHARLES F.
I needed to call the office while I was in possession of the truck and could not get through.JOANNE A.
Nothing at all, very helpful staffMagdalena F.
Was easy and excellent customer serviceALEJANDRO O.
Nothing,... It was greatJOHANNES B.
Destiny was great and wonderful to work with!! Super sweet and takes her time and is a joy to deal with!! She's the reason we do business with Uhaul. She is so genuine and just an amazing human being!!! Love her!Jessica S. | Premières impressions
Le client n'a pas laissé de commentaire.Robert R. | Expérience générale
Destiny is amazing. From the start of my rental to my move out date she was helpful and informative. If I even need any of your services , I will come back to this location just because of herPhilip G. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE M.
Le client n'a pas laissé de commentaire.STEVE O.
The entire experience was a positive one. The staff was always helpful and friendly and I especially appreciated the hours and ease of access to my unit. Will definitely use them again.Pamela B. | Expérience générale
Only problem I have is the odometer mal functioning I get charged for 122 miles when I just runn it for 22 miles when I requested to fix o look for that issue in that specific pick up I was told that is a brand new truck that nothing is wrong whit the odometer and that that was the charge for the final odometer reading ðŸ˜©MANUEL R.
Le client n'a pas laissé de commentaire.Douglas G.
The truck ran great and very easy drop off didn't take long at all and very professional workers.WILLIAM P.
Le client n'a pas laissé de commentaire.Christine H. | Premières impressions
Le client n'a pas laissé de commentaire.cheri z. | Premières impressions
U-Haul employees are using my email for services not rendered to me. I am preparing litigation over this breach of sensitive informationPaola B. | Expérience générale
I'm quite upset that I was charged for an extra day when I was only 2 hours late. I've airways been charged a lower rate when this occurred. If that's no longer your policy please inform me Thank youGREGORY D.
The golf cart had a hard time fitting on the trailer because it was so narrow. I ended up using plywood to make a flatbed type of ramp so the cart could get up and strapped it down ok. Ended up working great, but not a perfect fit. A flat bed trailer would have worked better, but the folks at the store said those weren't one-way trailers and weren't rated for a golf cart. Just a little confusing since a golf cart can fit in back of a pickup truck no problem and the flatbed trailers you guys had were rated for well over what the pickups are rated for... may want to work that out. All in all, I'm happy and the electronic sign in/ sign out makes it effortless. Well done! And thank you!!STEPHEN L.
I made my reservation through the reservation center via a phone call. The reservation was specifically made for after hours pick up. After I hung up with the reservation center the branch called me and told me they don't do after hours pick up for pick up trucks and that if I still wanted the rental I would have to arrive 15 minutes before they close. The girl also told me to send her my ID photos so it wont take as long at pickup. When I asked why we couldn't do the after hours pick when the reservation center set it up that way for us she told me its the "manager's call" and when I ask to speak to said manager I was told she wasn't there. I'm really not happy.Antonio G.
Service was excellentNathan D.
The process was easy and efficient! I was slightly confused regarding the check-in process, but the staff was super friendly and was able to help me! The facility appears to be very clean and secure, and I am confident that my belongings will be safe here. Merci.John C. | Online Move In
Le client n'a pas laissé de commentaire.ROSIE T.
Le client n'a pas laissé de commentaire.ARLIN E.
Le client n'a pas laissé de commentaire.GUADALUPE A.
Always a great staff and service!!JUVENTINO S.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.SERGIO F.
Denise Lopez is the best...thanksEDWIN M.
Very fast and efficient services, friendly and helpful with any questions.Craig F.
Le client n'a pas laissé de commentaire.Kathleen K.
Hi~ I had a good experience at the Lambert location but I do want to bring up an inconvenience about the ORIGINAL location I reserved the u-haul at which is on Apollo Street in Brea. I went to Brea to pick up my 1:00pm appointment and the system had it for 9:00am resulting an unavailable truck. Thankfully Lambert was available but I'd like to see if you are able to offer some credit for the inconvenience and the system glitch?NADINE L.
Everything was Great. no complaintsOBDULIA S.
Inside of the truck smells a little. Wasn't sure what it was. Had to drive with the windows down.JOHN R.
The facility was rather small outside. It was somewhat challenging to maneuver my truck out of the area once the trailer was connected due to a parked large uhaul rental truck directl in front of me, limiting my turning radius, but we managed despite the limited clearance provided.CHARLES C.
The staff were very friendly. The truck I rented however was very dirty and unsafe. It actually took me half an hour and 6 clorox wipes to get the steering wheel, buttons, and flat surfaces clean enough to be safe. Dangerous during a global pandemic that the surfaces were not wiped down. Also food on the floor and liquid in cup holders.Megan H.
Le client n'a pas laissé de commentaire.Victoria V.
Le client n'a pas laissé de commentaire.CHARLIE P.
The staff was great. They came out and disconnected the trailer without me having to go inside. The service they give their customers is above and beyond. Thankyou all so much.KAREN LYNN I.
I have experienced insufficient and often rude customer service.JASON L. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH R.
Customer service was ok.Kyle M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.BRETT V.
Le client n'a pas laissé de commentaire.DOUGLAS L.
Le client n'a pas laissé de commentaire.Ika M.
Le client n'a pas laissé de commentaire.Jacob E.
The calculation of the gas was all wrong But I didn't wanna be there any longer than I had to So paid the outrages gas charge Won't be going there again Youngster female was unprofessionalPAULA B.
Le client n'a pas laissé de commentaire.RICK M.
Le client n'a pas laissé de commentaire.Nicolas T.
the guys there were awesomechristopher S.
Le client n'a pas laissé de commentaire.ROBIN P.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.Douglas L.
easy process, mobile check in was very fast, 100 % recommendedAndres D.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.Enrique M.
Le client n'a pas laissé de commentaire.BRADLEY R.
The dates, mileage, and low price that I correctly booked online was reportedly changed by the customer service representative or traffic manager that locates and schedules the equipment that is booked. (Or so I was told). Despite receiving an email confirmation with the summary details correctly shown, when I called to confirm the morning of the pick-up, I learned that someone had completely changed my reservation without my permission or even asking to confirm my details. When I learned of these changes to my reservation, it was a frustrating mess of being transferred between three different representatives, none of which â€œhad the authorityâ€ to change my reservation back to what I originally booked in the first place! The third guy, a traffic manager, had a bit of an attitude, and â€œgave me the additional daysâ€ I said I booked, but wanted to charge me a bunch of fees for them. No way! The fourth time they transferred me to what was supposed to be a Long Beach-local traffic manager, I sat on hold for more than 20 minutes (which took me past my scheduled reservation start time) while standing at the counter at the La Habra office. Still...no one answered the phone call. Fortunately, the La Habra people were able to rectify the situation with a phone call to their manager where I (again) pled my case. The manager essentially took my word for it but I was able to provide them the summary email of the details of what I bought, had they asked for proof. In the end, the sweet girl at the La Habra office (Clarissa, maybe?), was able to get me off the ledge by honoring what I reserved. I owe them a debt of gratitude for correcting what one of their cohorts, in a different location, punted into the stands. Equipment was used with normal dents and scratches by people that have not been careful in the past. Was glad to see new tires on the auto hauler. The truck, having just under 40K miles, ran line a champ. Bottom line, the actions of the girl in the La Habra office, which may have even been in training, caused my my review to jump a full star up from the 1-star I would have given U-Haul. For her actions, and the condition of the equipment, I gave them 2-stars. If it weren't for these two huge positives, it would have been 1 or no-stars...Daniel G.
Le client n'a pas laissé de commentaire.MICHAEL I.
A clean vehicle would be nicePhillip W.
Keep up ðŸ¤¡ENRIQUE Z.
Le client n'a pas laissé de commentaire.nicole D.
Employees were courteous, helpful and friendly.MELVIN C.
Le client n'a pas laissé de commentaire.Mark L.
Nothing they explained everything pretty well. Drop off location was a little difficult thoughEMILY L.
Le client n'a pas laissé de commentaire.MIGUEL O.
Nothing... I had a great experience.VINCENT L.
Le client n'a pas laissé de commentaire.BRANDON L.
Le client n'a pas laissé de commentaire.LISA A.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.Margaret S.
Good Morning and Happy New Year. I thank you for reaching out to me I do have some concerns about my entire contract process and the state of the equipment I was issued to complete a 2000 mile move from Los Angeles to Clarksville. I know you are only the receiving end manager and had nothing to do with my equipment issuance process, but I am asking for a higher level person whom I may voice my concerns to. I reserved a 4x8 trailer back in October for a moving date of Dec 28, 2020. I was sent several emails from U-Haul.com assuring me the equipment would be ready for me at the Inglewood CA U-Haul facility. On Saturday Dec 26, I was called by the on duty person at the Inglewood location and told my trailer would not be available on my reserved date. The person stated that there were no trailers available in the entire Los Angeles California area, and she wanted to know how flexible I was with my dates for needing the trailer. As I was moving 2000 miles and had responsibilities to report for in Clarksville, TN I was not very flexible at all. I asked the Inglewood customer service rep what options there were and she said I could drive to Las Vegas (573 miles round trip) or San Diego (251 miles round trip) to pick up a trailer on my own. This was completely unacceptable, but then she said there would be one trailer available for me at the La Habra, CA U Haul location by Monday the 28th, which was a 60 mile round trip from my home. On Sunday evening Dec 27th, the LaHabra CA on duty person called me to say that my trailer would not be available the next morning at 7am as U Haul promised, since the previous user had failed to return it on time. LaHabra customer service rep said she would keep checking the next day but there was no idea when a trailer might be available. I called the national corporate number and after waiting on hold for over 30 mins, spoke with two pleasant people who could provide no assistance as they also said no trailers were available in Southern California. At no time was I offered a larger trailer upgrade or even a possible discount on the smallest box truck would have been a nice suggestion. All I was told was nothing was available. On Monday Dec 28th at 7am, I received a text from U-Hual saying send in a copy of my Driver License for my upcoming rental. Since I was told there was no trailer available I was a little confused. I called the LaHabra CA location, but nobody answered and yet again I had to wait 15 mins on hold for the national customer service to answer. She assured me the trailer was at the LaHabra Ca location and available for me, but she was unsure of how long it would remain there. I immediately drove 30 miles in Los Angeles rush hour traffic on the HOPE that the trailer was there. Upon my arrival, I saw there was one trailer in the lot: this ancient piece of equipment from 1982! It was 39 years old and I was expected to drive it 2000 miles. My options at this point were take it or leave it, we do not know when another trailer would become available. I took the trailer and drove it across the country, extremely worried the whole trip whether it would even make it. Please review the included photos and see my continued narrative below. UNADJUSTEDNONRAW_thumb_31.jpg UNADJUSTEDNONRAW_thumb_22.jpg UNADJUSTEDNONRAW_thumb_5.jpg UNADJUSTEDNONRAW_thumb_e.jpg UNADJUSTEDNONRAW_thumb_18.jpg UNADJUSTEDNONRAW_thumb_1e.jpg UNADJUSTEDNONRAW_thumb_1.jpg UNADJUSTEDNONRAW_thumb_7.jpg UNADJUSTEDNONRAW_thumb_2c.jpg UNADJUSTEDNONRAW_thumb_25.jpg While driving from the LaHabra CA location to my home 30 miles away, the rear door latch came open and the door was swinging back and forth on the freeway, luckily with no cargo inside. A fellow driver flagged me down and I had to stop on the highway and place a lock on the handle. Once I got it loaded and we departed, I noticed about halfway through the trip that the left tire was completely bald and the rusted state of the wheel hubs caused me concern they might break off on a rough road. This piece of equipment should have been taken out of service years ago. I am glad it did not break down and the trip was made safely, but the stress caused while driving through snow and rain was great upon myself and my family. I have to repeat the trip in June and bring the remainder of personal belongings from California to Clarksville TN. I will be expecting to rent an even larger trailer (5X10) for this evolution and I would like to know how U-Haul will prevent this kind of thing from happening again. As a final note. I have been a Triple AAA member since 1992 and I would like some sort of discount for this rental as I understand you give those (AAA member ). I was not offered throughout the rental process any type of compensation for my inconvenience, I have been a loyal customer of U-Haul since 1990 and have conducted several moves using your equipment, I would very much appreciate it, and expect someone to contact me and bring resolution to this issue. I also expect the next move to be of much better quality or I will take my business elsewhere before even attempting the move. I look forward to and fully expect to hear from a supervisor in the near future to address my concerns. Thank you,LANCE S.
Good location. good guys. Easy in n outSadik H.
Le client n'a pas laissé de commentaire.SORAIDA O.
Enjoyed Ms Destiny Lopez's Good customer service! Merci.OKHYON L.
Staff was great. Especially Destiny! Quick, Clean, Professional service.Pastora M.
Everything was fine just the app was not working properly when trying to upload the picture of my license.MARIA T.
Le client n'a pas laissé de commentaire.Ted H. | Premières impressions
This location was not convenient compared to my original request, but I do understand it's because of the times. Kudos though, I originally requested a 20' truck, was told only a 15' was available, but ended up with a 20' truck. I do appreciate this.David B.
Le client n'a pas laissé de commentaire.MAITE H.
Not sure. Everything went smoothly. Thank you.KENNETH S.
Le client n'a pas laissé de commentaire.ALBERT S.
Very professional and convenient staff and hours were great!chad M. | Premières impressions
Le client n'a pas laissé de commentaire.Arnold H. | Online Move In
Makes no sense why the larger storage rooms are upstairs with no elevator.Kristen V. | Premières impressions
Destiny was professional and helpfulPedro T. | Expérience générale
I'm always treated like family at U-Haul . The company is all about being professional. The personnel at U-Haul are always willing to help.STEPHEN T. | Premières impressions
Le client n'a pas laissé de commentaire.teresa v. | Premières impressions
The place was always clean and my stuff was always safe. Great security system. The staff was friendly, helpful and very personal. I love you folks and thanks for doing an awesome job.VICTORIA G. | Expérience générale
Worst experience I had. It was so bad that I took my stuff out within 3 daysHadi S. | Expérience générale
Le client n'a pas laissé de commentaire.Carol H. | Expérience générale
Not so friendly staff that ruins the facility’s reputation.will not recommend to any friends or family.they seem not happy with what they doPatricio C. | Expérience générale
Your staff was always so friendly, easy going and willing to help out. Great experience!ABIGAIL F. | Expérience générale
We have used two other storage facilities before, and without a doubt, uhaul is top notch in all areas.!Vanessa W. | Expérience générale
Excellent and friendly serviceHONG P. | Premières impressions
So thankful and grateful for all that you do. May God bless each and every one of you! LOURDES M. | Expérience générale
Le client n'a pas laissé de commentaire.JENNY K. | Expérience générale
Employees had no idea what they were doing. Canceled right after I checked in.Valerie M. | Expérience générale
The staff was amazing. They were always there to help you when you needed it. The place was clean and orderly. They really care about their customers . I definately recommend renting at this Uhaul . You will be a very happy customer.Carl E. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick M. | Premières impressions
Staff really did not seem like they liked their job. I had to go back 6 times to get an access card since equipment was not working. When I took everything out Adam inspected but was still chargedgeorge T. | Expérience générale
The service we recieved was excellent. No bad the card reader is not working.Timothy B. | Premières impressions
After a single declined transaction, the cashier assisting me Instantly soured in mood and became unfriendly as if I had nconvenienced her. (I paid my INITIAL bill with a different tender) Be kindRene P. | Expérience générale
Easy process and excellent customer servicejeff p. | Premières impressions
The staff could have been friendlier and more helpful. . They did not go out of their way to earn my business. Also I think - Spaces use to be prorated.- Now there not.Harry Y. | Expérience générale
I have rented before at this uhaul and was given one months rent free. Didn't happen this time.Debbie M. | Expérience générale
Jennifer Lopez and other staff member Was rude and lied a few times to us. And I wouldn't recommend anyone. Really bad experience.laura m. | Expérience générale
Great and convenient for what we needed.SHANNON C. | Expérience générale
Everyone was very helpfultyler s. | Expérience générale
Will definitely use U-Haul again. ThanksGaetano S. | Expérience générale
Most storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month's rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svcHEATHER G. | Expérience générale
Very poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaulDANIEL L. | Premières impressions
Staff was very friendly and helpful.elizabeth b. | Expérience générale
Jennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.Ray M. | Premières impressions
Staff was awesome, even when I was a bit grumpy.Jennifer B. | Expérience générale
Always helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . MerciJeffrey S. | Expérience générale
Being an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Merci.JOHN W. | Expérience générale
I reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were cluelessDaryl I. | Réservation
If I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!Juan p. | Expérience générale
It was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.AnnaMarie E. | Réservation
Great all around.Ahmad J. | Expérience générale
BienShravan B. | Expérience générale
200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.edward m. | Réservation
All around great place to rent! Thank you!Julie S. | Expérience générale
Storage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or onlineluka l. | Expérience générale
Very nice and clean and great rates...mary f. | Expérience générale
The facility was clean and very convenient.sandra b. | Expérience générale
Very helpful and understanding staff.Ray U. | Expérience générale
The staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.Teri L. | Expérience générale
Clanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou AlvesJoshua A. | Expérience générale
Everyone's GreatEUGENE E. | Expérience générale
Having an elevator would be very helpful as well as having air conditioning. I also think that the unit is too expensive for what it is and the ceiling is super unsafe with nails coming through.Luciana M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!