Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

617 évaluations

311 W Main St   Meriden, CT 06451

(203) 599-0068

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Good communication

LIRIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B.  |  Expérience générale 
Évaluation :
5

Was attended by a very professional associate. Will return

RAYMOND S. 
Évaluation :
5

The owners of the uhaul on West main street in Meriden CT are the best they treat us very well and with respect and are always making sure we are happy I tell everyone about them

ZENIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE D. 
Évaluation :
5

Muy buen servicio . Muy buenos los storages . Todo muy bien controlado . Definitivamente volvería otra ves si necesito los servicios .

zoraida c.  |  Expérience générale 
Évaluation :
1

The manager and staff were rude and not helpful. They stood around for about 2-3 minutes talking on their phones and laughing w/ each other before acknowledging me as I walked up to the desk for help . Talked at me in a condescending manner. Almost like it was a burdenn to assist me .

FAYE C. 
Évaluation :
2

Staff were not wearing masks!!! Do they not read the news? Omicron is out of control and they are carelessly putting customers at risk.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN C. 
Évaluation :
5

Awsome worker's an professional👌

Willie B.  |  Expérience générale 
Évaluation :
5

Very professional and good customer service

Yari R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

Rented a uhaul from this location. I am well aware of the return policy so I kept track of the mileage, fuel and any damages. Total of 65 milesÃ-.69=44.85. $19,95 for use of van. Fuel from gas station next door costs $13.01. I received an email that shows $101.24. The actual charge that I agreed to is $64,8+applicable taxes/fees from uhaul. Maximum of $68. I called immediately after receiving the email and I am placed on hold and conveniently disconnected. Now I have to call my credit card company and let them know that I did not agree to this amount and it contradicts every photograph that I have proving otherwise.

JESSICA B. 
Évaluation :
5

Awesome customer service!

NANCY G. 
Évaluation :
5

No comment

RITESH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA J.  |  Expérience générale 
Évaluation :
5

we had a full load and driving to our new home and the truck stalled and the check engine light came on we had to sit and wait a while before it started so we could only do 2 loads and were afraid to do any more in case it died . the workers were excellent very polite and friendly

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEOC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALED A. 
Évaluation :
5

The owner and the people that work there are very very professional very nice the best people ever to wait on you ,they take care of everything that we need all the time they bend over backwards to make sure you have a great rental

ZENIA P. 
Évaluation :
1

Jim play when I dropped off the trailer was very rude and unprofessional

JASON S. 
Évaluation :
5

Everything went smooth, I think it's great how it's run.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
4

Tie down strap on auto transport was damaged

PETER L. 
Évaluation :
4

stay open and be present when they say they will be there

CAROLYN G. 
Évaluation :
5

No comment

Juan S. 
Évaluation :
5

Everything is good the people is nice and friendly.

CARLOS R. 
Évaluation :
1

Manager did not review all paperwork money taken out of my account one day have to wait 3 to 5 days for the return bad business make sure everybody will know

PAUL G. 
Évaluation :
5

Very upfront an very convient and well established business!

Willie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALEXANDRIA F. 
Évaluation :
5

Excellent customer service.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN F. 
Évaluation :
5

the women who assisted us were very professional and helpful and would totally recommend!

MERCEDES M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERIMYMICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Have pickups available at more locations

W S. 
Évaluation :
5

Beat location. Very knowledgeable and helpful.

HOWARD S. 
Évaluation :
5

Refer them to Truck map apps !

DARRYL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
1

Overcharged and the people working there have no idea what's going on. We were called asking if we were returning the rental (hours before it was due) because they had assigned us the wrong truck. Now we have to wait for a refund as we were charged twice. I'd go to another location further away before coming back here.

Jonathan M. 
Évaluation :
1

I was overcharged and taken advantage of my this location

Dante V. 
Évaluation :
5

Everything went smoothly and we were pleased with the process and the truck. All Good

JONATHAN W. 
Évaluation :
5

Very organized , people were very helpful

CHARLES C. 
Évaluation :
5

A++++

JUAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALI A. 
Évaluation :
5

This location is always clean and orderly. The customer service is well above average and everytime I've visited this location everyone has been very kind, patient & Professional.

TIANNA M. 
Évaluation :
5

Put a sign on your building! Thanks

VINCENT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davis F. 
Évaluation :
5

Clean truck and provide TRUCK ROUTE app or maps or at least a warning that you cannot use regular GPS!

DARRYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYN T. 
Évaluation :
5

Merci

CARMEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Service was so good and smooth.

JAMES F. 
Évaluation :
5

So far this is been the best location to rent a trailer. The equipment is in great shape and the employees are well trained and very easy to deal with

Philip F. 
Évaluation :
1

Please make sure codes are right for the 24/7 lockbox option. Make sure transactions are accurate and specific to the individual before processing orders. Also ensure communication is made easier between customer, your facility and its employees, and uhual 1800 customer service. Make sure communication is done with employees first before questioning the customer about keys. Better training for employees to handle customer situations and being able to have a manager on call if they dont know what to do, so orders can be handled properly and timely.

Michael S. 
Évaluation :
2

Every time I rent here there is an issue. I reserved a 17ft truck called I. To change my day and ended up with a 15ft truck disappointed

DEBORAH A. 
Évaluation :
2

I arrived at the time of my reservation and no one was there. I waited a hlf hr for someone to assist me then still had to complete paper work after i had already completed transaction including credit card purchase over the phone.

JEREME J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane G. 
Évaluation :
3

System was down. I think it took too long to check in and out. Other than that experience was perfect you should have better back up plan

Diane G. 
Évaluation :
1

No, no, no

Maria C. 
Évaluation :
2

Self pick up not recommendable as I still waited 45 minutes for the vehicle to be ready when I arrived and they didn't put in a dolly I ordered

Rahiza R. 
Évaluation :
1

The rope was tangled up took me 2 hrs to on tangled every equipment should be check before leaving the store I'm very disappointed

BRYAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

The passenger side mirror, key did not work, ignition broke, engine light came on , when going 60 it bogged to 50, no ability to charge phone causing three hr delay and getting lost w out GPS - girl in U Haul was very nice

JEFF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
4

The trailer selection was very limited for covered trailers. I had to rent a trailer that was much bigger than what was actually needed. It would be more appropriate to have a better selection.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL A. 
Évaluation :
5

Patricia was most helpful. I arrived early and she was still able to accomodate me. It was a simple check in and check out process. Overall I am completely satisfied. Merci.

CRISTIANA W. 
Évaluation :
1

Very upset, original reservation was for hartford ct, was redirected within 1hr of pick up to go to a location 30min away from there to pick up truck and AT. Drove 45min out there just to be told the AT was not even there. Was redirected to location that was 50minaway. Used my own personal money and gas to drive to meriden location and they over charged me. Uhaul Reservation which I have documentation was for $702. I was charged at pick up of truck $842 Extremely upset and as a military disability Veteran absolutely no respect was given at the meriden location. Very very unsatisfied. Will be taking all future business and referrals else where to Budget

CAMERON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
1

The worst customer service ever they gave me a defective truck and did nothing to resolve the situation …….

ABIGAIL F. 
Évaluation :
1

Staff was extremely untrained, Vehicle had more mileage on it than reported and less gas than reported, when I tried to correct this the only staff on hand was unable to change it in the system, He repeatedly attempted to facetime or call his manager on his personal cell phone that had no service. I eventually had to walk out and eat the cost because he was making me late for my pick up with the vehicle.

SCOTT N. 
Évaluation :
5

Excellent work

JUSTO B. 
Évaluation :
3

Truck reeked of marijuana and had marijuana in the cup holders. It wasn't cleaned out prior to me getting the truck.

Benjamin I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
3

Maintain the equipment. Very unsafe, could cause accidents as the brakes on trailer kept applying randomly.

RORY B. 
Évaluation :
5

Were very nice and helpful.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LABEAT M. 
Évaluation :
3

Friendly and responsive agents

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELLE M. 
Évaluation :
2

Don't tell customers at the pickup time after they also called and confirmed, that they cannot have their agreed upon truck size as listed on original reservation printout. Very frustrating and time consuming at this Uhaul facility.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY S. 
Évaluation :
1

- None of the employees wore masks. - No shields at the registers to protect the customers from the unmasked employees.

LISA B. 
Évaluation :
3

Front desk has no personality, I had to wait for her to help me because she was answering a text on her personal phone. When I returned the truck she stated she will send me my invoice and check me out through email because she's helping someone in the back. Unprofessional at it's finest.

ADDRION D. 
Évaluation :
5

Anixalie was a pleasure to work with while renting a trailer at the busy Meriden Ct location! She was thorough,efficient, and friendly through the entire process even while dealing with several issues to ensure safe towing with my truck. I will definitely choose this location again!

Jamie S. 
Évaluation :
5

Efficient knowledgeable. Quick check in and check out. Just what you need/want.

HOWARD S. 
Évaluation :
2

I rented the cargo van there ro van put the same amount of gas that was in it when I rented it which was hardly I'd say an eighth of a tank I thought it was empty but the girl came out and said no it wasn't I drove it 17 miles went to the gas station right next to there and returned it with the same amount of gas yet I was charged for gas that I put in the vehicle that I didn't use cuz I replaced it

KATHERINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Great people you have working there.

RICARDO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug P. 
Évaluation :
2

Disorganized

Stanley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
2

Well for one have the right equipment I reserved and two have the store open at the time it says it opens. They said the store hours where 7 to 7 and I showed up at 7 no one was there until like 7:15. And when I showed up the next day around 7 no one was there to check in the equipment. So I did the online check in and left around 7:30. The store hours on Sunday are 7am-5pm posted on the door. I left at 7:30 and no one was there yet.

ALLEN S. 
Évaluation :
3

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn't have had access to the until to unload the truck we rented in time for the next day return. My code didn't work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I.  |  Online Move In 
Évaluation :
5

Much better than west hartford. I will use them from now on

Philip F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daisy O. 
Évaluation :
2

Check in took way too long it cut into my rental time even with arriving 25 minutes prior to rental time.

MARIA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA G.  |  Premières impressions 
Évaluation :
4

Kieshla the manager is amazing. She's professional and effective.

Darnell M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa t.  |  Premières impressions 
Évaluation :
1

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEILANI P.  |  Premières impressions 
Évaluation :
5

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. Le meilleur ❤️❤️❤️❤️

Clara E M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa t.  |  Premières impressions 
Évaluation :
5

I receive great service Thank you

MARIE L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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