Évaluations des clients U-Haul Moving & Storage at Lynnview

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Lynnview

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GWEN S.
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Le client n'a pas laissé de commentaire.

JASONJEROME H.
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Le client n'a pas laissé de commentaire.

barbara B.
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Le client n'a pas laissé de commentaire.

LISA D.
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You guys are great. I wouldn't use another company to move my items. Keep up the great work.

DANIEL C.
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Le client n'a pas laissé de commentaire.

KARLTON W.
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Le client n'a pas laissé de commentaire.

Emmanuel S.
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Le client n'a pas laissé de commentaire.

JUDITH M.
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Le client n'a pas laissé de commentaire.

Patrice C.
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Very friendly happy to do business here

KIMBERLY R.
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When you make a reservation and request other items to help you move that you have them. I had to go to a different location to pick up my truck, and when I hot there they didn't have a doilie. The truck had broken glass in the back.

EUGENIO G.
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everything was very fast and the service was very professional

melanie B.
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Le client n'a pas laissé de commentaire.

Daniele R.
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Love the online check-in; quick online communication when additional information was needed; friendly staff; clean truck; no issues.

RAY D.
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This is my hometown U-Haul dealer...glad they are there and that they take care of us all when needed. Thanks for being there and for YOUR service! KY National Guard SCCM Ray Dawson

NORMAN W.
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Le client n'a pas laissé de commentaire.

os S.
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to tired to answer,

Steve C.
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Le client n'a pas laissé de commentaire.

Shawn T.
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Le client n'a pas laissé de commentaire.

Andrew P.
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Le client n'a pas laissé de commentaire.

Chris S.
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test drive vehicle. Was severely out of alignment or low front tire. Overall I was pleased !

SIMON R.
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I loved everything

Zachary K.
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I had trouble locating someone to help me pick up a trailer. There was nobody in the office when I arrived and another customer waiting to be checked in. There was no bell to ring to request service. I had to call into the back and wait several more minutes before receiving a response.

ROBERT C.
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Le client n'a pas laissé de commentaire.

TERESA R.
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I wish my kids didnt use our home as a delivery hub or us parents as 2 parents and a truck.....but overall since we are obliged to help them Uhaul makes it a bit easier on us.

Clayton C.
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Le client n'a pas laissé de commentaire.

Patricia K.
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Le client n'a pas laissé de commentaire.

RONALD K.
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Le client n'a pas laissé de commentaire.

Toni F.
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Customer service was great, a Equipment was clean and well maintained.

ELESIA S.
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Le client n'a pas laissé de commentaire.

Gabriel T.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Manuel A.
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Le client n'a pas laissé de commentaire.

Lisa C.
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Excellent experience.

Tyler C.
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Le client n'a pas laissé de commentaire.

Susan H.
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Le client n'a pas laissé de commentaire.

Christopher G.
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Le client n'a pas laissé de commentaire.

Diane T.
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Le client n'a pas laissé de commentaire.

Richard B.
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Make sure they tell customer to grab pads before leaving. Had to go back to pickup

David J.
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Excellent location, all of the employees were very professional and did an outstanding job.

DARRYL K.
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The gentleman at the desk was kind and prompt. I appreciate this business.

William N.
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Le client n'a pas laissé de commentaire.

Lawrence J.
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I'm not sure how I have a thousand dollar bill

Elaine E.
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Le client n'a pas laissé de commentaire.

Deljuan J.
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Absolutely NOTHING... The service at the Preston highway location is amazing. Good friendly customer service and down to earth. Thanks Guys....

Bryce S.
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Le client n'a pas laissé de commentaire.

Sonya T.
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The vehicle was clean, but the check engine light was on and there is an issue with either the tires or front end parts; there was vibration in the steering wheel when the vehicle went over 25mph.

Kimberly A.
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On a Saturday morning it was only the manager working and no one else. We had to wait 20-30min in our rent box truck before I went in and asked if we could just return the keys because we were the 5-6th person in line. She had a full lobby. People were social distancing and wearing a mask. There needed to be another person there. Otherwise it was fine. We got in very quickly.

Vanessa C.
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Le client n'a pas laissé de commentaire.

Karen M.
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someone came out with a smile but I was billed for missing equipment which I never received.

Peter A.
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The 10' truck I received ran perfectly well and was just what we needed. I did notice that the driver side windshield wiper needs to be replaced (found that out when we encountered some rain). Also, the windshield wiper fluid reservoir was empty or the pump doesn't work. Otherwise, the experience was great and I would recommend U-Haul to others based on my experience.

Derrick R.
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Reserved the prior day. Truck ready upon arrival. Checkout was quick. Great service, good price and good quality products.

Maria T.
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Le client n'a pas laissé de commentaire.

MARIA T.
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Le client n'a pas laissé de commentaire.

Kenneth L.
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Pick up and return both went quickly. Staff was friendly and fast.

JEFFERY W.
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I reserved the trailer at another location, got there and it wasn't available. I went to the one where I finally rented the 6 x 12 and waited 20 min to get to the customer service rep who claimed he wasn't contacted I was coming. So, had to fill the paperwork out again, third time that day giving my info to U-Haul before I finally got a trailer. I rate your procedures as poor at best.

Sabrina S.
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Le client n'a pas laissé de commentaire.

David T.
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The app closed before I could read where to return the key.

Robert F.
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There was a electric issues the back part of cargo light was broke and flashed the whole time I was driving

Laura J.
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As a first time user of U-Haul, Staff was very friendly and helpful, they made my moving easy and assessed my needs. If I need to move again, I will definitely choose U-Haul and the Preston Hwy location. Special thanks to Krista for all her help!

Osvaldo A.
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It was good very nice people they was very helpful

KENDREA R.
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Le client n'a pas laissé de commentaire.

Orlando C.
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A team of ladies and gentlemen with a wealth of knowledge and experience keeping the fleet running smoothly. Thank you!

Gwendolyn K.
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Le client n'a pas laissé de commentaire.

Mark B.
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The manager was incredibly nice and warm when speaking to me and figuring out my needs. I love this location and have used it 3 times already. Never had a bad experience and will continue to use this location.

Lisa D.
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Mislead about lower price truck. Poor custoner service

MARK E.
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Reserved a 26ft for 59 dollars. When I showed to pick it up, not only did they not have the truck but I ended up getting a 20ft truck that costs me 97 dollars to use for the same amount of time. I had to do more trips because of the smaller truck which ran up the miles which in turn costed more money. Customer service was nice but I don't go to Uhaul for the customer service, I go there for the equipment which is why I'm giving such a horrible review. Guess I'm using penske from now on, at least I'll know exactly how much I'm paying and that's important when it comes to figuring business expenses.

Charles W.
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Le client n'a pas laissé de commentaire.

DONNLLEY W.
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Keep up the good work

KARL M.
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Le client n'a pas laissé de commentaire.

Melvin C.
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No comment

Jonathon H.
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Le client n'a pas laissé de commentaire.

thomas W.
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The lady at the checkin desk was extremely nice and very good to do business with

Timothy S.
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Be accommodating to the customers that make reservations and have what they need at the time of the reservation. I am disappointed that even having a reservation at a specific location, there were no available rentals. Having to go elsewhere and pay for additional mileage was unnecessary and was not taking care of the customer.

Keith A.
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Le client n'a pas laissé de commentaire.

Austin F.
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We were guaranteed a U-Haul box truck at the time of reservation. However, when we arrived they had no truck to give us. We were lucky that someone returned a separate vehicle that we could use. An hour later, an employee at this location told us that if we gave them a good Google review they would give us a discount.

Skye M.
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Krista was so amazing and helpful!!

THOMAS W.
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It was a great experience!! Last time I rented from this location I was charged for an extra 150 miles I did not use.

Jasmine G.
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All I can say about this location is WOW!!! From Lashonda and Krista inside making sure we were checked in all the way to Mr Hugh and Charlie for getting our equipment ready and checked back in with ease. Next time I'm in need of a truck I know I am definitely coming back! Thanks again for all of your help today!

William K.
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The trailer rental was easy but getting a hitch installed the weeks before was a nightmare. Required 4 trips to the location. I was forceful and get the hitch installed but two other people there for the same reason left with no hitch - after multiple visits. The management at this location is very non responsive. She wrote her cell number down for me to call with any problems but it was a bogus non-working number. Never again.

STEPHANIE E.
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Everything was Good.

Alliance Z.
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Le client n'a pas laissé de commentaire.

Jamese H.
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Have a truck there when your customer reserved one

ERNESTO R.
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Everything was great!!! Customer service was outstanding!!!

CHRISTINA L.
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Check out is in the dark ages. One person with no scanning of driver license, number entered by hand. No swiping of credit card, entered by hand. There were 2 people ahead at 9 am and it takes 15 minutes per person. When I was done there the line had stretched to 6. At 15 minutes each, I it would be over an hour for sixth person in line. Automate or get 2 people at counter for processing.

Joshua H.
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Took over an hour to get my truck due to system issues even with a reservation and early check in. Incredibly frustrating

Vincent A.
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Le client n'a pas laissé de commentaire.

ADRIAN B.
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Le client n'a pas laissé de commentaire.

Luis H.
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Le client n'a pas laissé de commentaire.

Gerald M.
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Initially, the gentlemen running the place was under manned. I walked up he was outside on a break and said he would be in to take care of me in a few minutes. He proceeded to take his full break while I waited. Now he redeemed himself when I returned my vehicle a few minutes after closing to take care of any need I had-excellent. He went above and beyond. He just needs more help or someone to spell him at the desk so he can take a break.

Karen B.
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Hannah provided excellent service. You are lucky to have such a great employee. Hanna was friendly, professional, efficient and caring. THANK YOU to Hanna.

FRANK M.
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Le client n'a pas laissé de commentaire.

Ray D.
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Ms. Jackson was awesome at the service desk...the U-Haul does need work...I did get fumes inside the cab from an exhaust leak. Other than that, no issues. Ray

Samantha H.
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Employees were not thorough in asking me questions and reviewing what I had paid for. The manager, Mr. Charlie, was very helpful.

amber W.
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No was behind the counter when I went in and then they sat around making jokes. I will choose a different location next time

KIM S.
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Le client n'a pas laissé de commentaire.

ELISHA C.
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Le client n'a pas laissé de commentaire.

MARIE V.
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Loved Hugh what a nice man

Benjamin M.
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Everyone was friendly and the cargo van was excellent. I was rather disturbed by the lack of staff wearing masks. It is mandated by the state and no one was wearing one or if they had one they were not wearing them properly (ie under the nose or taking it off when on the phone)

ABDURAHIM G.
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Le client n'a pas laissé de commentaire.

Erick K.
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The only knock I have is being charged a cleaning fee of $25. The truck was returned with cab clean & devoid of trash, the bed was clean with only a rented dolly & blankets left inside. Most of the blankets were still in original plastic bags. Did I get charged for not folding the blankets???

David S. | Expérience générale |
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A very good experience over all. Poor response time after being put on hold (on a Sunday) and a poor attitude from an associate (same weekend) resulted in 4 stars instead of 5.

James L. | Expérience générale |
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.

Ken K. | Expérience générale |
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Gayla was very professional and helpful. I would definitely use this facility again.

Mark S. | Expérience générale |
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Gayla Schade was amazing from start to finish. She was very knowledgeable and provided great packing tips. Gayla was able to work with my time schedule and delivered the UBox in a timely manner .

hernando y. | Expérience générale |
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I appreciate

Jamie T. | Expérience générale |
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Perfect experience from the start, would highly recommend to anyone! Had no breakage either! Gail (driver) was wonderful & so helpful. Thank you!

Marie P. | Expérience générale |
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I had a Ubox delivery. I did not go to the facility. Gayla Schade was the person who delivered and she was absolutely wonderful!!!

Jeff H. | Expérience générale |
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Our experience was especially good. The representative was very friendly. We rented a truck to tow a Ubox and it was all hooked up and ready to just drive away when we arrived. Excellent service!

James W. | Expérience générale |
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You guys were awesome

Jeff M. | Expérience générale |
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Great delivery experience

Tia M. | Expérience générale |
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I did not visit the actual u-haul facilities.

dan l. | Expérience générale |
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The people at the Preston Hywy were very helpful and very friendly Top notch people

Angela R. | Expérience générale |
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I used the U-Boxes, it cost me $280 to rent them and there was alot that I was not told for example: there is a monthly fee for renting them, there was an additional fee for delivery.

Erica W. | Expérience générale |
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Gayla was absolutely amazing with scheduling delivery and pickup of our U-Boxes. Highly recommend!

Lindsay N. | Expérience générale |
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They were very accommodating when I requested to access my uBox a week early. Great customer service throughout the experience.

Non reviews have been submitted for this location.

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