Customer Reviews for U-Haul Moving & Storage at Lynnview

5 244 évaluations

4612 Preston Hwy   Louisville, KY 40213
(S Of I-264)

(502) 367-2214

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(502) 367-2214

4612 Preston Hwy
Louisville, KY 40213
(S Of I-264)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE J. 
Évaluation :
5

Jason and the rest of the crew were phenomenal

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHINETRA L. 
Évaluation :
5

Nice customer service and very helpful and I would recommend this place highly appreciate their servers and very attentive people

CLIFTON G. 
Évaluation :
4

It is best practice to serve the customer facing you and put the incoming phone call on hold. Then if there is a line of customers, take the phone caller's number and call them back.

LINDA G. 
Évaluation :
4

The Preston Location did absolutely fine on the UHaul rental. There was a bit of dirt or paint markings inside but it's a moving vehicle so no surprise there. The issue for us is we booked with the Jeffersonville location who had at least 6 vehicles on their lot, none of which were in working order and had to send us to the Preston Location to get our rental which is across the river and a good 20 extra minutes away. Again, not the problem of the Preston location but it certainly affected the overall experience.

CHARLES H. 
Évaluation :
1

Make sure you actually have ALL EQUIPMENT when your website says you have it. I booked a dolly and couldn't get one.

MELINDA G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brynden T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE H. 
Évaluation :
1

Everything I rented with an early checkin box was messed wrong key in it had to wait 2 hrs and ten minutes for someone to show up trucks transmission going out step ladder kept sliding out state trooper stopped us for that got to location and where I was picking up merchandise had left waiting two hrs for me so trip waisted then got back they hassled me over less than a quarter tank of gas 100$ 😳not to mention the employees are lazy and smoke in front of guest blowing smoke in my face talking about don't say nothing we gonna credit you 70$…….what…..Never ever again oh they credit me 70$ out of the 320 I spent for nothing never ever again Penske will be who gets my $$$$$ if ever needed should have paid the higher price fir a better truck and service . I called and they said that's all we can do for you and then put that unsafe truck back out for rental smh………cheap isn't everything be careful

Demeka B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

Stop double charging people?

ASHLEY F. 
Évaluation :
5

Great service

KEVIN J. 
Évaluation :
4

Not original location

GARY C. 
Évaluation :
5

Fast, cheap and awesome service.

ROBERTO P. 
Évaluation :
5

Great experience and fast friendly service

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEXIUS Y. 
Évaluation :
2

The uhaul that I received was in terrible shape. Ran terribly. Neither door would close without slamming it 2-3 times. It wasn't cleaned out at all in the back, nor was the cab, definitely had a weird smell. The man in the office was nice besides that the actual vehicle was in bad shape.

ALEXANDRIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
4

No suggestions

JAMIE L. 
Évaluation :
5

Ruben was the employee that helped me when i returning the trailer. Ruben was very professional and took care of everything.

Ramon P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
3

Good renting experience.

JANIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen R. 
Évaluation :
4

Our customer service representative was great. She handled our rental with ease even though we changed sizes from our reservation. She also went outside to hook up the trailer and was very knowledgeable at that as well.

SUSAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS D. 
Évaluation :
5

Jason was very helpful. Will rent again from this location

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred D S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jacob D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA A. 
Évaluation :
5

1) It took way too long for my ubox to arrive. 2) The uhaul place in SF refused to deliver my ubox or work with me to figure out what we can do, even though I had paid for delivery. 3) The lady I spoke with in San Francisco was extremely rude to me. 4) The amount of money I spent on this was absolutely not worth the headache I had to deal with.

Jason G. 
Évaluation :
4

The car not smell good

Ronny A. 
Évaluation :
3

I ordered a appliance trolley and it wasnt there. This was the 2nd time this has happened. I would say use this place but if you need things like this go to home depot. Maybe partner up with home depot

JANEEN E. 
Évaluation :
5

I was greeted by the general manager at the location, who confirmed my order and completed the questions/answers efficiently. The gentleman operating the yard hooked my trailer up, then we went through a safety check. The door was a tad rough to open, but not cumbersome. The 6x12 with dual axle towed easily, and i could tell the trailer brakes worked! My drop off was equally smooth - i pulled up, took out my moving blankets, and backed up into the designated spot, where the pleasant yard operator unhooked the trailer and sent me on my way. If you know how to tow, i recommend a trailer over a truck for lower cost and to visit the U-Haul location at 4612 Preston Hwy for a pleasant experience.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

I make reservations from Bardstown rd location, until Friday they didn't call me , Saturday when i about pick up they told me they don't have van that location and they send me to Preston highways from my home that location is 7 mile coming and going they charged me for 20 mile extra, and I pay for Uber pick up time and after droop up , they charge me extra 43 box due to extra mile that is not my fault and reception people are so rude and lazy at Bardstown rd they don't care the customer … they are busy to look their nail and hair style . Thanks

ANIL K. 
Évaluation :
4

Too many furniture pads. Also, my card wouldn't allow a purchase of 3 000 for the container, so I had to withdraw cash and go pay in person. It would be much better if you could accept partial payments over the phone, or accept check routing numbers.

CHAD S. 
Évaluation :
5

The staffs are very nice. Thank u

Robert D. 
Évaluation :
3

Unfortunately the Ubox storage was not open over the weekend, although my booking was confirmed for Sat/Sun; I had to come back the next day which was quite inconvenient, and also made my trailer drop off late. My booking was confirmed for "U-Haul Moving & Storage at Lynnview" however the Ubox storage and Uhaul store actually operate separately, and only the Uhaul store has a customer service area. I had to communicate with the Ubox storage via phone/text but often had to check in with the Uhaul staff to gain access to my Ubox; all a little confusing. The Ubox storage also doesn't operate on weekends to allow you access to your box; this should be communicated in advance.

Jamie-Lee P. 
Évaluation :
5

The customer service was excellent and the truck was clean and well maintained made the move run more smoothly.

SUZAN C. 
Évaluation :
1

I give these remarks, because I am the wrong person get sent this. I am not Terry Mucker! Please get the email right!

Terri C. 
Évaluation :
1

I was picking up the truck thru my phone but then had to wait 20 minutes for a key because no one was behind the desk. Then I tried to drop off the truck after hours but the app wouldn't accept any pictures and it's an unsafe location. A drug addict kept circling the truck as I was trying to get the app to work! Now I'm being charged a service fee because the app didn't work.

Tiffany L. 
Évaluation :
5

I love the staff here. They're busy but they get it done regardless. I've been moving three past two weeks and I've been in and out the whole time. These guys are clutch. Great location, top notch staff.

AARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANELIZABETH B. 
Évaluation :
5

Tried to check unit in last night Tried to do it on phone Rental return prompt kept taking me to rent a unit Tried to call the 800 number was told a 61 minute wait fir assistant Should i need help that bis a very long time for assistance and phone would be dead

ROBERT K. 
Évaluation :
4

faster check in

GARY J. 
Évaluation :
5

Everyone that works here has been nothing but a pleasure to deal with!! Definitely 5 stars

THOMAS G. 
Évaluation :
2

Improve communication between the uhaul store, to the uhaul storage facility, to the seperate movers you dispatch, to the customer. Our experience was pretty bad getting the right information we needed, and a lot of our furniture was broken and cracked even when protected.

Cassandra N. 
Évaluation :
2

Tried to over charge me for gas ...then the guy Jay at the Preston store was rude when I called to ask about my gas money back ..never do business with y'all agian

CHARLES T. 
Évaluation :
3

This site had only one person working on a Sunday morning. It took quite a bit of time to get my cargo trailer since it was not checked in the night before so it could not be checked out until it was checked in. The customer in front of me was told his truck was not even available, but they did find him a different truck but that took longer than expected. You could tell the one employee was very stressed out due to all of this.

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL H. 
Évaluation :
4

Website needs improvement. Would not allow for 24 hour rental, times were strange, pick up at 10:30 a.m.

Georgia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia H. 
Évaluation :
2

The truck had broken glass in the back was not clean truck oil pressure light was on and truck drove and sounded awful. Booked truck for a utility dolly and when arrive store was like oh well we done have any. My whole experience was awful

KELLY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERI P. 
Évaluation :
1

I have a problem charged multiple times got a one rental and costing me extra money that was not intended and taking away from my bills I have all charges on my statement and you were paid why did you charge me again

GWYNETTA L. 
Évaluation :
2

Guy where in a rush to get it over and set out by the truck and took multiple breaks!!

RALPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYA D. 
Évaluation :
3

inside staff is very slow. but better than bardstown rd location.

GARY J. 
Évaluation :
5

Great service and prompt

EDWARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
3

The truck that I rented was not cleaned. There was a lot of over pricing. They over charged my son not to happy about it!!

GAYNELL H. 
Évaluation :
4

Michele was great.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
3

It's been 9 days since i returned the van and dropped the keys in the drop box. I haven't received my final bill nor any communication since then besides this survey. Very disappointed in the whole experience.

ANNE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM EDWARD S. 
Évaluation :
1

The store salesman gave my reserved truck away to the person in front of me in line. I had it reserved for about week in advance…

Selena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethel B. 
Évaluation :
3

Truck wasn't clean when I pick it out, but I understand somehow as I was supposed to get in a different location. The return was no better as the receiver was under if influence of alcohol oy something else.

EDISON S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MONTRE L. 
Évaluation :
4

The guy at the shop was swamped. But he was still kind and courteous and accommodating.

Dwight M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERMAN R. 
Évaluation :
4

The store was cramped and the merchandise placement didn't help (boxes for sale, especially). The truck had no trash but the bottoms of the cupholders were pretty gross. I tried to clean what I thought was my mess and it was clearly baked in.

Travis W. 
Évaluation :
5

A receipt would be nice. This is all I got a survey. Need reciept

Brenda H. 
Évaluation :
2

staff was very rude and the operations was unorganized.

STEPHEN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

I chose the 4612 Preston Hwy. location despite it being further from my beginning location because the reviews I read indicated a competent and courteous staff. I was not disappointed. The truck I was assigned to was a later model, it was clean and drove well. Everyone I interacted with was professional, clean cut, well spoken and honest. Most of us used to take these attributes for granted and expected them, times have changed unfortunately. I don't mind driving out of my way or paying a little more to obtain professionalism and avoid being treated like I'm causing the person providing my customer service an inconvenience by choosing them, which has unfortunately become the norm at most places of all types. Thank you to the people at this U-Haul location. Brian Drewry.

Brian D. 
Évaluation :
5

100 % professional service design to solve everything in moving.

ARSENIO R. 
Évaluation :
1

Kevin Harkins lacks professionalism. Doesn't understand the business and is only there to pick up a check from a job..

Sadrak J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane G. 
Évaluation :
1

The only thing I can say about this place is “don't go there”!!!

Virginia W. 
Évaluation :
4

Make the website more clear on the charges. I was getting three different results and I had to call you guys to make sure I wasn't getting charged twice.

Christopher H. 
Évaluation :
4

The ramp on the motorcycle trailer was too steep and I bottomed out and damaged some of my aluminum casing on my motor . Luckily it didn't get into the case and still holds oil . That sucked totally but otherwise it was a great rental experience.

STANTON P. 
Évaluation :
5

I didn't receive equipment that I reserved..had to make multiple trips because of this, which cost me more money..im wondering if im eligible for 50 $reimbursement that was mentioned during my reservation process

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO A. 
Évaluation :
3

I have dealt with what I was told was the GM of the location. There was a line of people and he just kept shooting the breeze with the person up front, nothing to do with work and just taking time. The other worker came in and got 2 others in their truck and he was still working with he one. He was clueless about the process and basically accused me of be senile. The second time there he asked about he insurance, We had turned it down online when we ordered. We turned down there and he asked we said no and he still charged us for it. Both times the gas was not where he said they were. I was lucky I took pics of both the mileage as well as the gas to cover my butt and it did.

CHARLES C. 
Évaluation :
3

Slow long line but people were great once I cont to the desk

FRED K. 
Évaluation :
1

Extra charges with no explanation

KRISTEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ENRIQUE J. 
Évaluation :
5

Everything was great except for I had rented a dolly and it wasn't in the truck 🤷🏻‍♀️... Which I was reimbursed for

NIKKO H. 
Évaluation :
1

This location lied about the mileage. I moved less than a mile up the road from my old place (my address proves that ) and they said I drove 40 miles and I took pics. I will make another valid complaint.

TRASANDRA M. 
Non les évaluations ont été soumises pour cet établissement.

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