Customer Reviews for U-Haul Moving & Storage at Lynnview

Évaluation :

5

Insure renter's when you don't have everything that's been reserved in package I reserved a dolly for my movers and was told doing truck pickup they had none but had plenty to rent. This is U-Haul way to gane more money. This is what customer need Better Communication.

Évaluation :

1

Customer service was very dry and unwelcoming. The lady working was really acting like she didn't want to even be there. Truck was great though.

Évaluation :

5

Nice people

Évaluation :

5

The office team and management provided great customer service. They were effective and effective

Évaluation :

5

So thankful for all the help! Meshea walked me through it and made it so simple!

Évaluation :

1

The lady who gave me the keys was extremely rude. She told me to my face that she doesn't understand why people have to come inside because you can do it from your phone, basically that I was stupid because I chose to go inside the business. She was sitting there doing nothing and even her coworkers were trying to cover for her knowing how rude she was. She acted like she didn't want to be there and talk to me the entire time, like how dare I make her do her job. I was and still am really upset. She will get something she wants though, I will never be going inside there again to pick up keys.

Évaluation :

5

No improvements necessary! What an excellent staff at this location! Friendly, helpful and very knowledgeable. 5 STARS!

Évaluation :

3

System was down and I waited almost 2 hours before it came back up. Didn't get a discount for that. But I was caught in bad traffic in Atlanta Georgia on my way back from daytona beach Florida. Which caused me to be Late getting back and charged for another day. I guess it's a one way deal.

Évaluation :

2

Yall need to explain everything before the peoples get the car

Évaluation :

1

I was charged a 51 fee but no one could say why so I put in a no pay to my account with bank I did everything the customer care center told me to do....

Évaluation :

3

Called 2 days prior to viewing uboxes to set up a time. When arrived, there was no appt on books.

Évaluation :

5

Clean location, Staff was friendly and helpful!

Évaluation :

5

Your customer service at this location is amazing. The girls knew exactly what I needed

Évaluation :

3

The place was small and hard ro return a trailer. Rather than unhitch my small trailer and move it by hand,I had to turn around on the small lot and back it in between two other trailers. Good thing I can back up trailers

Évaluation :

1

You can stop overcharging your customers. I rented a 15 foot truck for 2 days, actually 1 day but I was 2 hours late returning it and I was charged $200 total!!! They added on charges that were ridiculous. When I returned it, the young lady took the keys with a smile and I went about my business. Approximately 2 weeks later, my card was charged for another $126. I called an asked why so much I was told that I was charged for mileage even though I filled the gas tank. They charged me $25 cleaning fee when the truck was not dirty but regardless ITS YOUR JOB TO CLEAN YOUR VEHICLES AFTER A MOVE!!! I was charged another $30 because I didn't pay the "other $126 within 7 days". I had no clue I owed more money!! While talking to customer service, the rep had a smart mouth, It was obvious that I was angry but she started using a tone of voice that professionally mocked the fact that I was overcharged. She was no help at all, didn't try to help and only antagonized me. I requested a partial refund but only got passed around to different departments all claiming that there's nothing they could do. $200 for 2 days is outrageous!!! Not only this experience was bad but the last time I rented u-haul it was also a freakin nightmare!! I expect a partial refund and I will NEVER EVER rent from uhaul again!!! On my next move I will carry everything I own 1 peice at a time to my next destination before renting from uhaul!!!! In my opinion uhaul is the worst of the worst.

Évaluation :

5

Tarisha provided great customer service. She made my reservation plans. An when I arrived she was. Cleaning the 15 foot U-Haul truck. An had it ready to go. Every customer service agent. Was very kind & helpful. Without any reservation delays. Thanks U-Haul!

Évaluation :

5

I reserved through the APP and chose the check in via APP option. I was surprised at how long check in takes using the APP. Also, when I went to get the keys for the truck the lock on the lockbox wouldn't open. I clicked the option that said I couldn't get the keys and the screen on the APP went blank. I tried to connect via chat and didn't get any help. Long story short. I had to drive back and get someone at the location. To open the box. They couldn't open it and had to assign me a new truck. I had to wait for it to be cleaned and serviced. The local rep was very helpful, apologized and worked fast to get me on the road. Still the pickup time took about an hour. I will not use the APP for pickup in the future.

Évaluation :

5

Nice people

Évaluation :

5

The young lady that helped us took her time and made phone calls for us to make sure we wouldnt be charged extra and she and the staff were exceptional at the service provided.

Évaluation :

4

Customer wait in lines for pickup is exceptionally long at office.

Évaluation :

5

When I arrived to pickup my truck, there was only one U-Haul rep present. She was doing the work of 2-3 people. I had to wait 10-15 minutes to get my truck, which initially was not ready. The U-Haul employee expeditiously took care of the other customers ahead of me and when she found that the truck initially reserved for me was not ready, went and found another truck on the lot and re-assigned it to me. She took great care of me and made me feel like a valued customer. If it were not for her, I would have given a two-star review. I recommend this location, just make sure the assigned trucks are ready and staff the location with at least 2 reps.

Évaluation :

1

We had a 15ft truck reserved for 8:30, which was 30 mins before the location opened. When we arrived at the scheduled time our truck was blocked in by another truck. We tried to call the emergency number on the store and u-haul costumer service but were unable to get an answer with either. This meant we had to wait 30 mins until the store opened in order to retrieve our truck. The first employee arrived about 15 mins late so we were not able to leave the location until about an hour past our reservation time. Along with this we had a utility dolly rented ahead of time. The dolly was not in our truck and when I asked for one after the store opened they said they did not actually have one for us to rent. They took the cost off of our reservation, but we were not notified of this before and if we would have been able to take the truck at our scheduled time, we would not have been able to have that cost taken off. On top of all of this, our truck bay was very dirty and the gas was on 'E'. Definitely not a great start to an already crazy busy and stressful moving day.

Évaluation :

3

Took us an extra 40 minutes in line waiting to get keys. Truck radio was disabled for some reason. AC vents were stuck on defrost so no AC. Smelled like leaking gas while driving and the "tighten gas cap" notification kept coming on even after checking the cap. Sun visors were flimsy and every bump would make them come down in front of your face.

Évaluation :

2

Be able to receive what they reserved. I reserved a cargo van and wound up with a 10' truck because i did not have a major credit card . The rental looked as it sat unused for a long time. Did not have any problems before using my card. Even though this location is close to me , i will be doing my future business at another location

Évaluation :

1

Wrong mileage info was inputted by store employee. Therefore my account was charged over $300 more than it should, which caused my checking account to overdraw. Wrong information was given to me from location. A full refund was requested for equipment and overage charges.

Évaluation :

5

Staff was nice. Manager Liz was great. I will rent again.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

3

The things were picked up and loaded in Louisville , no hiccups. Prior to moving day and a week or so I was informed that delivery date was pushed out to the 19th from the 18th. But received a message on the 17th, from Tyrone movers they were coming the 18th. Informed them it was changed to the 19th. Received a call on the 19th from movers, U-Haul facility in Peachtree City didn't have m6 Uboxes pulled. Called the facility said that it couldn't be pulled until the 20th. Luckily the movers were able to move me until the 20th. The containers arrived on the 20th. Unloading went off with out a hitch and the two men I would definitely give them a 5 ⭐️. 10 if that is a possibility. They were polite and keep to task! I'm still glad I went with the U Boxes and would definitely recommend this service to any one who asks.

Évaluation :

3

The uhaul smelled like pee/urine it was horrible it was cold yesterday so when I went to turn the heat on it was coming through the vents making the smell even worst i had to ride with the windows down in 40degree weather the lady was rude at the desk she didn’t even come out to do walk around of the truck to check for damages or the gas it’s was just horrible I called immediately in to complain

Évaluation :

5

🥳❤️‍🔥💯💥

Évaluation :

5

Gtrat

Évaluation :

5

Everything was really nice and really good people i use them all the time.

Évaluation :

3

Communication while walking in the door. The same woman took a break both days when I came in without communicating. I almost walked out both times. Not very friendly.

Évaluation :

5

U good

Évaluation :

1

google address is not correct. people giving instructions acted like I should know where nearby businesses were. Had my initial size request on the lot but since uhaul had already screwed up my reservation I had to go to another lot to get it. Requested with uhaul reservations that I did NOT want to do the online check in and thats a whole nuther mess!!

Évaluation :

5

It's all good nice people.

Évaluation :

5

Good location

Évaluation :

5

Professional and competent staff on both ends of the move. I will highly recommend this service to anyone who is making a long distance move. Lady Jan was the delivery driver and she was amazing.

Évaluation :

1

Rente el equipo por 24 horas lo recogí a la 1:30 y lo entré al día siguiente sobre las 12 del día y cuando salí del lugar me llegue un mensaje que me volvieron a cobrar 66,73 ya habiendo cobrado el día de la renta 66,72 la verdad me siento estafado ya es la segunda vez que me cobran 2 veces

Évaluation :

5

Vehicle did not have any air condition at all. None of the vents blew any air no matter what setting you had it on. Brutal after loading and moving to have to ride in a hot cab.

Évaluation :

5

Don't over book

Évaluation :

5

Mi experiencia fue buena , lo mejor fue el trato recibido por la agente via telefónica para reservar y a la hora de entregar el equipo el personal de la oficina super agradebles y buen trato

Évaluation :

5

super friendly and competent employees

Évaluation :

2

Two staff members were super rude when I was trying to return the trailer. Both were telling me different things from the other and both mad at me for being confused. I will certainly not be back.

Évaluation :

5

Very Professional

Évaluation :

4

We arrived at the U Haul drop off place The lady was mopping the U-Haul, and didn't care about talking to us. After about 10 minute, she finally asked if we're dropping off a U-Haul!

Évaluation :

3

this location is too small for all of the trucks and trailers they have on hand whenever I return an item it is sometimes difficult to park .

Évaluation :

5

I always pass up other locations to come to this one because everyone is so efficient.

Évaluation :

5

It will serve languages ​​such as Arabic, because we are in a country where there are customers who do not speak English, and this is a large company. It is supposed to provide languages ​​for any customer who needs them. Merci.

Évaluation :

1

The staff were rude and very aggressive. Trailer was very dirty and full of grease on the flat surface. No one helped in hooking up or came out to take the picture. When I went in the store to let them come out and take the picture of the hook up I was ordered like a criminal to go and sit in my vehicle and wait. It is not okay to treat customers this way.

Évaluation :

5

The lady that waited on me was very nice and very professional the first time.

Évaluation :

5

Great company

Évaluation :

3

Why does every company want a survey. Then you want me to say it was the most extreme experience of my life. It makes me question the management of many companies. I rented a trailer The people were nice and helpful. What else could I want. It was not extreme.

Évaluation :

3

I have rented several times from this location most all the times have been flawless except for the last one I made my reservation two weeks in advance for a van I always pay the same way this time there was a problem I think either they didn't have my reservation as perquested cuz when I called to talk to the store they said it was for the next day which I knew that wasn't true but when I got to the location to pick up the van I couldn't get the van they put me in a much bigger larger vehicle that I did not need therefore more gas and I didn't need the space when I returned the oversized vehicle that I didn't request and I thought I was pushed upon I was told that I was misspoke to when I picked up the van and someone didn't understand the procedure. I always use U-Haul and continue to do so but I feel that I wasn't treated as I should have been

Évaluation :

3

I’m trying to figure out why I was charged a additional 8 dollars you need to be transparent rather than snake people.. I over fueled the truck and it was given back in the same manor and I look at my account and see a slimy $7 charge that just disgusted me on how yall feel the need to charge people without telling them

Évaluation :

3

Staff are horrible

Évaluation :

2

They overcharged me $32 for my rental over the rate quoted on my online reservation. They claimed that the difference would be sent to me by U-haul. They said they wanted the higher rate to make more $ for the location. It was a lie! They should have charged me the rate quoted on my online reservation. When I reached my drop off location, I learned the what they should have done. Very disappointed with the behavior of the Louisville staff. Renter beware.

Évaluation :

5

I worked with a woman named Mesha and she was amazing from start to finish! She made the move in process as smooth as possible. She answered all of my questions and concerns. She is the epitome of the employee that all employers should have. She's patient and shows compassion for customers such as myself. The moving out process can be hard, so she made the move in process so smooth that I could not imagine myself having worked with anyone else. She exceeds the expectations for U-Haul, and I hope that you hire more employees such as herself.

Évaluation :

5

Serve coffee

Évaluation :

5

Everything was in order!

Évaluation :

1

Ordered an appliance dolly and there was no dolly when I pulled up 40 miles to pick up the 4 appliances. Wasted time and money as I didn't have time to in by schedule due to kids and school to go back and pick up the dolly plus all the extra mileage.

Évaluation :

3

I guess because I already had a horrbly hectic day this was just ONE more thing on top of it all. But it eventually worked out

Évaluation :

5

Everyone was nice

Évaluation :

5

I usually hate Uhaul because customer service is terrible but everyone at this location was awesome. Super pleasant, very patient. It was a great experience.

Évaluation :

5

my experience at u-haul was amazing. in this day and age it is hard to ever find good customer service, but that is not the case at this u-haul. everything i needed was tended to above and beyond and Meshea, the store manager, was exceptional in her knowledge to my questions and her kindness and helpfulness was above and beyond. i cannot say enough how much i would recommend this u-haul. thank you u-haul and Meshea Gough!!!

Évaluation :

5

I had a slight delay and getting into my locker because I'd forgotten my locker number and there was a little mix up on the paperwork but the lady is there took care of it totally it's it's a clean place. They're nice and again. Like I said, they took care of the little problem that I did have and I'm grateful for that. Thanks ladies and have a great day!

Évaluation :

5

Tbe nicest most secure cleanest storage place i have ever been in .the staff was real busy but awesome and very professional . I had the contents insured 2 times ove 60 grand never worried about it not one time.. ☆☆☆☆☆☆

Évaluation :

5

Very gracious and understanding

Évaluation :

5

Sweet well spoke people ,

Évaluation :

5

Misha and the other woman working there last night went above and beyond to help me. Even though I got there 1 minute before close, they checked me in with efficiency and graciousness. That facility has a wonderful staff with superb customer service that has become less common today.

Évaluation :

1

The unit space is not big enough for a 1-2 bedroom apartment. The movers could not get everything in the storage. Which made my movers fee extremely costly. It took too much time to try to fit everything. The end result I have 1/2 of my belongings in the middle of the floor. I am very upset about the entire experience!

Évaluation :

5

All the workers was so very nice. Great worker's

Évaluation :

4

I appreciate the good customer service

Évaluation :

3

The lady that assisted me was very friendly but it took extra time due to her having to work at a different location than her own. This caused me to have to pay an extra hour for the movers I requested through the uhaul website. The only issue with the storage was the limited amount of carts.

Évaluation :

5

Great thank you

Évaluation :

5

The manager and girl that checked me in was nothing but excellent. Enjoyed our experience. Storage place nice and clean.

Évaluation :

3

Bugs flying around. Asst Mgr clueless on handling simple requests.

Évaluation :

3

I was not satisfied with the move in process of one elevator and several moves going on at once. I actually went to Public Storage after I checked in at the desk at U-Haul once I saw how time consuming it wow. My experience at the counter was not all that good either. My reservation was not found and it took an hour to get my payment to go through. I'll never try this location again persanally

Évaluation :

1

Terrible experience

Évaluation :

3

Reserved a first floor 5x10 online before going to the office to finalize. After finalizing paperwork and given access keys, our unit was a 5x5 on the second floor. We can make it work, but it totally defeated the purpose of registering online ahead.

Évaluation :

1

Over charged me twice when I rented my truck took a month to refund then I was n my storage less than a month and checked out of unit they continued to try and charge me for 3 months after

Évaluation :

5

So clean and safe.

Évaluation :

4

I've already told a friend about how good this moving experience was. The staff who processed our truck and storage rentals we're friendly, knowledgeable, and helpful. We felt like the design of the Self-Storage solutions facility was pretty well thought out. The elevator should be tweaked just a bit though, so that the door stays open about 20 - 25 seconds longer. In one instance of loading to go upstairs, the door closed on my sister's arm as she tried to wave it back open for another customer. The main thing that kept me from selecting the "Excellent" rating is the need for more flatbed carts. This particular location needs at least two more of them. As we experienced, five or six families trying to achieve the transportation of belongings with just 3 flat carts and a mattress cart added on to the stress of moving.

Évaluation :

5

Everything was great until I moved out and was still charged. I call the manager who checked my out the storage, but still charged me for the following month. She did a reverse payment and I still haven't gotten it to my bank yet

Évaluation :

1

The facility was great, is brand new so is expected. And the staff was very helpful in person. But upon checkout and clearing my unit they charged me 2 more months rent. I called numerous times ( no less than 10 separate occasions) only to be immediately put on hold without even being able to get a word out. I would stay on hold from 10 to over 30 min with never being able to speak to anyone. It took me speaking with a separate customer service center 3 different occasions to resolve the issue. The store in question would've charged me a 3rd month if I hadn't of removed my payment method from the system. Without the ability to speak with a separate customer service I would've never been able to get this resolved. My only option would've been to drive back to the storage facility and speak in person. Which at that point I had already moved hours away which I'm sure a good amount of those that empty a storage unit do.

Évaluation :

3

Was told it’s 24/7 access which isn’t

Évaluation :

5

Lea was simply amazing! And super helpful too. I'll definitely use that location again for all my business in KY.

Évaluation :

1

The told us after we used the free month. We don't have to tell them we no longer want the unit. If we want the unit another month we have to tell them. Other wise they will take our stuff and put it out. So we lift the unit after just 30 days. Though we got charged for 2 other months. Once we kept receiving bills. Then we called uhaul and that's when we found out. That we had been missed lead. And now have a big unexpected bill.

Évaluation :

5

The woman at the desk went above and beyond to help.

Évaluation :

4

What you would expect from a national well known chain

Évaluation :

1

I'm sick of yall keep texting me about the storage...please stop harassing me..if yall dont..I will send these texts to my lawyer..please stop

Évaluation :

5

I liked the fact that the workers spoke pure English. They were eager to help and worked quickly.

Évaluation :

5

All personnel helpful and friendly.

Évaluation :

5

There was a lot I had to do with my move and storage so things can be rough and stressful. Although I have to say the staff was one of the best I have experienced. They were friendly and very understanding of the situation. I do apologize for how I was trying to make ends meet but every step of the way it was very easy to work with them. Any questions, concerns, and services that were needed. They provided it. I would recommend anyone who needs to move or store their things here. Thank you for the services and I look forward to working with them again very soon!

Évaluation :

5

Awesome Staff

Évaluation :

5

Staff at this location were super friendly and helpful they made sure I knew where I was going to get to my unit & how to access it, EXCELLENT CUSTOMER SERVICE!!!!

Évaluation :

5

Excellent customer service and was very helpful

Évaluation :

5

The staff was amazing! Use if the dollies and moving carts was free of charge. The facility was very clean. The only thing was it was a way back to move my items, but it is to be expected with indoor storage. Security was very good with keypad access. Will definitely use them again.

Évaluation :

1

The guy who is the manager had a nasty attitude! Anytime we spoke or interacted with him he always seemed to be mean for no reason so I chose to match his energy. The very day we went there he was mad when we arrived at 6:15 pm although they didn't close until 7:00 pm. He then started cussing and going off because he was supposed to been off earlier because "he had a date!" The unit was still under construction. We would call at least 5-6 times each time we wanted to access our unit to to see if someone could let us in. No one would answer the phone so we would have to physically go to the office then have someone to drive over to let us in. We never received an access code the entire time we was there. When I called to cancel the until someone answered and asked if I could hold and I literally sat on hold 28 minutes. I kept calling and calling and calling and finally someone from customer service answered and she tried calling the store as well and they wouldn't answer for her. She put a note in the system for someone to call me so I could cancel the unit. About 3 hours later I finally got a call back. I would never rent a until with uhaul ever again, even if it was free! It's just not worth the headache they put your through. It's stressful enough being between homes, but uhaul just added another level of stress that wasn't needed.

Évaluation :

5

Still under construction

Évaluation :

3

I went through the most I made reservations didn’t have truck I reserved and got cut off in the middle of my storage was on phone 3 different time 15 minutes a piece and once I got there was there 30 minutes had to do it all over when I had reservations number

Évaluation :

5

Staff was very friendly and helpful. Storage facility is very accessible and amazing

Évaluation :

1

I waited two days for someone to show up at this storage unit that was rented to me and it's not even technically open. Or shouldn't it be. It still has major construction going on. There is stuff all over the facility that is unsafe and we had to try and bring all of our stuff into the unit very quickly because the lady was rude because we were late. Because nobody showed up to let us in and we were trying to work around that and the people helping us move. Just very unprofessional

Évaluation :

5

Staff went above and beyond to assist me with all my needs and requests. Whatever obstacles I had, they graciously helped me overcome them completely effortlessly.

Évaluation :

4

A very good experience over all. Poor response time after being put on hold (on a Sunday) and a poor attitude from an associate (same weekend) resulted in 4 stars instead of 5.

Évaluation :

5

.

Évaluation :

5

Gayla was very professional and helpful. I would definitely use this facility again.

Évaluation :

5

Gayla Schade was amazing from start to finish. She was very knowledgeable and provided great packing tips. Gayla was able to work with my time schedule and delivered the UBox in a timely manner .

Évaluation :

5

I appreciate

Évaluation :

5

Perfect experience from the start, would highly recommend to anyone! Had no breakage either! Gail (driver) was wonderful & so helpful. Merci.

Évaluation :

5

I had a Ubox delivery. I did not go to the facility. Gayla Schade was the person who delivered and she was absolutely wonderful!!!

Évaluation :

5

Our experience was especially good. The representative was very friendly. We rented a truck to tow a Ubox and it was all hooked up and ready to just drive away when we arrived. Excellent service!

Évaluation :

5

You guys were awesome

Évaluation :

5

Great delivery experience

Évaluation :

4

I did not visit the actual u-haul facilities.

Évaluation :

5

The people at the Preston Hywy were very helpful and very friendly Top notch people

Évaluation :

2

I used the U-Boxes, it cost me $280 to rent them and there was alot that I was not told for example: there is a monthly fee for renting them, there was an additional fee for delivery.

Évaluation :

5

Gayla was absolutely amazing with scheduling delivery and pickup of our U-Boxes. Highly recommend!