Customer Reviews for U-Haul Moving & Storage at Macarthur Rd

6 159 évaluations

3001 MacArthur Rd   Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)

(610) 770-0240

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 770-0240

3001 MacArthur Rd
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNROBERT C. 
Évaluation :
5

Absolutely nothing wrong with the pick up location, the employees at the location or the truck I rented. But the website used to make my reservation is an absolute mess! Screens locking up, giving me error messages when in reality the reservation was made. Extremely frustrating and an unnecessary issue. You NEED to fix your website.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARINE G. 
Évaluation :
5

Wonderful Staff ! Well maintained fleet. Thak for your professional service ! S.C.

Stephanie C. 
Évaluation :
4

Reserved a 15ft truck - on the day of pickup was told they only had 20ft truck. That is ok - BUT DONT CHARGE ME FOR A 20ft TRUCK when I reserved a 15ft truck! Overall last couple of times I have use Uhaul has been horrible and will not be using again unless I have no other choice.

Beth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilsy H. 
Évaluation :
2

I had reserved online a 10' Box truck. I had driven to this particular location even though there are ones that are closer just to get the size truck i wanted. Once I got to the location they did not have the truck i had reserved. Instead i was given a smaller cargo van. I had asked about the $50 credit should they not have the vehicle i reserved. I was informed because they had this smaller van I was not eligible for this credit. I will not be using Uhaul Again.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio J. 
Évaluation :
5

check in and out was very easy and quick.Truck was ready as promised, no waiting for it to be prepped(prior exp with another dealer before).

matthew B. 
Évaluation :
5

Have customer fill gas tank when done using vehicle….then it's ready for next customer. I had to add fuel twice for a 120 mile round trip rental because tank was only 1/4 full when I got it.

Ronald G. 
Évaluation :
5

Nice experience! Will use whenever a U-Haul is needed.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Counter help and orientation was excellent

Douglas s.  |  Premières impressions 
Évaluation :
1

Fuel wasn't what was stated on my paper when I got inside rental. Had employee fix my fuel on the paper yet I was still charged

josh S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yarisleidy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Awesome

mercy A. 
Évaluation :
5

Uhaul was easy and very professional from customer service to the onsite location (employees) to the drop off location (owner) 4 hours away. The licensed Uhaul dealer at 809 Auto Sales in Allentown was a huge help in securing my cargo trailer & getting me to the direct pick up location on MacArthur Rd in Whitehall. Thank you everyone at Uhaul. Made our trip smooth, we are grateful for that!

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick R. 
Évaluation :
3

Trailers are too small somehow. I could not fit atv's that fit no problem on my friends 5x8 trailer

Steven R. 
Évaluation :
5

We had a great experience. Staff was friendly and very efficient. Thank you C.U

Christine U. 
Évaluation :
5

El servicio al cliente port teléfono, las 2 personas del servicio en el local y hasta quien me recibió el camión me otorgaron un servicio de primera, me trataron con respeto y me hicieron sentir que todas mis necesidades estaban resueltas, agradezco a la señorita que cambió mi locación para recoger y las 2 personas del lugar, que me dieron unas excelentes atenciones. Muchas gracias

Jonathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha S. 
Évaluation :
1

I had a horrible experience here and I will not be coming back or recommending you guys to anyone . Unfortunately the staff had lack of communication all around when it came to my vehicle being stored here . My vehicle was in an accident so I needed to store it. It was here for 2 years until you guys called me asking me to get a car cover for it because the front was off and to move my car over because it was slightly over the line when the tow truck pushed it in the spot . I went to put the cover on and a nice employee with you guys helped me and also said she didn't know who called me to come in and do all that but the car was fine in the spot and didn't need to be moved. Well after that you guys called me numerous times and one of the times I was sick with covid and you guys demanded me to come take my car out the lot because it wasn't movable and you guys need the title which I don't have because I still have a loan on my car. So I was told the policies changed which is ridiculous because I'm paying you guys. But the problem with that is I spoke to a guy on the phone and told him to put a note on my account the date I was available to pick up my car and that same week and he was fine with that. I got called 3 more times about my car that same week which is just crazy and annoying like you guys must not communicate at all because I had multiple different ppl call me . So the day I go to pick up my car my car cover I paid $70 for was missing I was told some blew off and someone claimed them and that my car never had one when I had one of your employees help me put it on . Of course the manager of storage couldn't compensate me or do anything but say sorry ! You guys are just so unprofessional and full of excuses and I would never in my life come here again . Thank you for taking my money and giving me a headache !

jalisha m.  |  Expérience générale 
Évaluation :
5

Everything was perfect. We are so glad we rented Uhaul 10 foot truck forbour move. Merci.

Eugene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH U. 
Évaluation :
5

Keep it up, great job!!

EDUARDO H. 
Évaluation :
5

Excellent customer service at this location. Very helpful and friendly employees. I would highly recommend!

Michelle F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
3

Our truck size was downgraded without anyone reaching out to inform us or saying anything when the truck was picked up.

CARLEY R. 
Évaluation :
5

Everything was good just the air condition was not working really well and other than this everything was so good.

Adam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Great to work with and handle helping me with the pick up and pay was great

Shawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Without question one of the most efficient and courteous Customer Service experiences I have had in the last 5 years!

William W. 
Évaluation :
1

Stop stealing miles no way I drove 63 miles in 2 hrs You already took my money sooo fuck you motherfuckers

Joshua D. 
Évaluation :
5

In my opinion I am very happy with customer Service they are well respected friendly always with a smile and care for their customers

Zenaida F. 
Évaluation :
5

I'd like to commend Brad for the en tire experience.... the facility was terrific and the staff was cooperative and respectful.... Thanks Brad and Uhaul

Ronald G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

I apologize that I do not remember her name but, the woman at the front desk who helped me was THE BEST. Very helpful, communicated with detail and was very nice.

Brian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dev K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Muy buena atención,

CARLOS C.  |  Premières impressions 
Évaluation :
5

Very easy to rent a truck, in and out quickly....

PHILLIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathrine c.  |  Premières impressions 
Évaluation :
5

The crew at this location went out of their way to make sure the rental experience was positive as the truck pickup was 1,5 hours from where the reservation initially indicated pickup would occur.

Jeremy B. 
Évaluation :
1

The man that did the installation was great. He was the initial one that informed me that my vehicle wasn't exactly the safest to tow in which at that point I had two days to leave. But i wont get into that. YOU PEOPLE ARE TRASH

brenda C. 
Évaluation :
4

All 3 people I dealt with were excellent. From the lady who reserved the pickup. To the guy that rented it to me. To the guy who I dropped it off to. All professional and respectful.

Kevin C. 
Évaluation :
5

Holly was phenomenal!! The call center messed up my reservation and pick up location. But Holly did whatever she did and got me in my truck in less then 30 mins. Thankfully I had the confirmation email and text which included the reservation #. The 2 gentlemen working with her were so friendly (the one was cute lol) and helpful. Thanks again for a smooth transaction on an already stressful day!

crystal H. 
Évaluation :
5

Staff was efficient friendly and knowledgeable

Kenneth F. 
Évaluation :
5

Fast and easy pick up and return.

Kristine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tod E. 
Évaluation :
2

Listen to customers

Jonaid A. 
Évaluation :
1

need customer service training.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn M. 
Évaluation :
5

The woman there was a Rockstar!!!

Ben S. 
Évaluation :
1

I was so mad since I rented a truck that was a 20 footer and was suppose to be next to my house and first I get sent 25 minutes in the opposite direction and I get there and the truck was involved in an accident and I end up in a smaller truck so even though they said they gave me a break i believe it was more costly, a bigger waste of my time and just an additional half hour I could have used I spent at u haul figuring this out

Caleb M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gamarys N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORBERTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dioscorydes E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Achuth V. 
Évaluation :
5

Very nice people when picked up and when dropped off...

James M. 
Évaluation :
5

Everybody is friendly and helpful

ANN L. 
Évaluation :
3

Have new wiper blades for starters, maintain 20ft uhaul engines so they don't rev too long before catching the next gear.

Brad G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela A.  |  Expérience générale 
Évaluation :
5

Holly was amazing! She was attentive and knowledgeable about her job! A complete joy to work with! 10 out of 10!

Kara D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emmanuel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andreas E. 
Évaluation :
5

Everyone there was super nice and helpful. Next time I need a U-Haul I'm definitely coming back to this location.

Cory S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gayatri G. 
Évaluation :
4

not much. friendly staff, efficient.

Dietrich K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

José Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Great experience and customer service

Len M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLI W. 
Évaluation :
4

Scheduled a 8 am return time but return location hours began at 9 am

Donald B. 
Évaluation :
5

Everything was great from customer service to the use of equipment, down to the return. Keep up the great work guys and females…

Joesaynel G. 
Évaluation :
5

The staff were incredibly helpful and concerned about my experience. I was very impressed!

christine R. 
Évaluation :
5

Chris, the point person at the rental desk, was extremely helpful to me. He would be the reason first and foremost for choosing this location for our next UHaul rental in the next 2 months. Thank you Chris for your excellent service :)

Nicole Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Japhet M. 
Évaluation :
5

Good service & friendly Thank you so much. I hope it's a long time before I have to move again.

Torry S. 
Évaluation :
4

The place was fine, but it seemed a bit understaffed.

Frederick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark K. 
Évaluation :
5

Love working with this location. And the sales woman, I don't know her name but she wears a bandana in her hair, is great! Special thank you to her for accommodating my rental. She needs a promotion or a raise! Will definitely recommend to others!

Amanda K. 
Évaluation :
5

The manager, Bradley, was excellent - very nice & helpful!!!

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared F. 
Évaluation :
3

I did not really have a lot of interaction at the drop off location other than handing over the key and leaving.

Janice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
2

Worst experience of my life only consolation is that they returned partial payment

Kevin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor C. 
Évaluation :
5

You are doing fine, you definitely will have more customers.

Thanh T. 
Évaluation :
5

Staff was very nice and helpful, especially the woman who helped me rent the Uhaul over the phone. She helped me choose the right size truck and told me how comfortable and easy it would be to drive it and she was right! Was very pleased renting from U-Haul.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica A. 
Évaluation :
5

Except that I'm a senior and the storage unit that was given to me was upstairs but I understand they said that that was all that was available. LaHaina Kameha

Lahaina K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Premières impressions 
Évaluation :
5

The staff at this facility were always cheerful and helpful.

David S.  |  Expérience générale 
Évaluation :
5

There was a little bit of a snafu with me gaining access to my account online, however I knew that that was a national and not a local problem. Any time that I contacted the Whitehall office directly, everything was taken care of smoothly and efficiently, I never had any problems.

Michael A G.  |  Expérience générale 
Évaluation :
4

Staff was very helpful. I had an issue and it was resolved quickly.

MARGARET H.  |  Expérience générale 
Évaluation :
5

Very nice attendant she was polite and sweet . Thank you for your assistance mam.

Dennis B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna R.  |  Premières impressions 
Évaluation :
3

I have two issues with my experience. 1. You charged me an after-hours drop off fee of $20 when I had to do was drop the keys into a drop box so that you could process the return in the morning when it is convenient for you. Its not like you are paying anyone extra to be there for me. I have a big prob with this. Your taking advantage of a mutually beneficial option. This is the kind of thing that would keep me from using you again on principle. 2. My online account did not have my space included so I could not manage the termination through it. Minor issue compared to the prior.

Robert C.  |  Expérience générale 
Évaluation :
5

The people at Uhaul were very helpful in explaining how to access my unit. They even created me a card, so I wouldn't have to punch in the access code.

Mark H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra M.  |  Online Move In 
Évaluation :
5

Brad was extremely helpful. he mentioned that the door of the unit was recently repaired and so I'd also like tosay Thank You to the maintenance man for having the unit ready for us to use.....

Ronald G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan D.  |  Online Move In 
Évaluation :
4

My only complaint was that I hired a UHaul truck with a storage unit, which was way too small for what I described as one bedroom one living room. I ended up leaving furniture outside storage to be picked up the next day as it did not fit in such a small unit. I should have received a bigger unit after renting the truck

MARGARET H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S.  |  Expérience générale 
Évaluation :
5

The person that helped me was super helpful and very friendly!

Annette B.  |  Premières impressions 
Évaluation :
5

The General Manager was extremely helpful with my move in and my move out. He truly made the experience a breeze and was very easy to work with.

ginny g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne A.  |  Expérience générale 
Évaluation :
5

The manager at the Whitehall, PA location is extremely personable and pleasant to deal with. He is very calm and friendly, and made my experience much easier to deal with.

jeanette z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise .

elizabeth q.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYANN H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gif S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A G.  |  Premières impressions 
Évaluation :
5

I not paying for the unit that I don’t have my stuff in

jack w.  |  Expérience générale 
Évaluation :
1

There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.

jenny m.  |  Premières impressions 
Évaluation :
4

I had a wonderful experience overall! Bradley Moharter is the man, a cool dude!  The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! 

teya r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tisha H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny P.  |  Premières impressions 
Évaluation :
2

My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.

elizabeth q.  |  Premières impressions 
Évaluation :
5

I found this perfect people were very nice and it worked out perfectly for as long as I needed it.

Lucia D.  |  Expérience générale 
Évaluation :
5

Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.

Lidia V.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful in the office.

DAVID G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teca E.  |  Expérience générale 
Évaluation :
1

Need more people To long of a wait in line to be help

Cathleen S.  |  Premières impressions 
Évaluation :
5

As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.

VIDA E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee H.  |  Premières impressions 
Évaluation :
5

Everyone was nice and friendly people make you want to come back to the business.

Nathaniel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful. Thank you

tammy c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel I.  |  Expérience générale 
Évaluation :
4

Store front gentemen was extremely helpful

WENDY K.  |  Premières impressions 
Évaluation :
5

The bathroom can use more attention for the customer experience

Sharon H.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful

Gladys V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette f.  |  Expérience générale 
Évaluation :
5

Excellent Service...Thank You...

LARRY M.  |  Expérience générale 
Évaluation :
5

Got there just in time, they were friendly and checked me in quickly

CARRIE K.  |  Premières impressions 
Évaluation :
5

Everything was great. Super Charles...so nice.

Katie H.  |  Premières impressions 
Évaluation :
3

Wish you can get a respond online and also on the phone. The waiting sucks badly

valerie e.  |  Expérience générale 
Évaluation :
5

Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!

steven l.  |  Expérience générale 
Évaluation :
4

Staff was always helpful. Storage area always clean and easily accessible.

ALICE R.  |  Expérience générale 
Évaluation :
5

Excellent Service Thank You Very much!!

LARRY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene A.  |  Expérience générale 
Évaluation :
5

I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.

THOMAS O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald K.  |  Expérience générale 
Évaluation :
4

Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well lit

john s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valerie E.  |  Online Move In 
Évaluation :
5

The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.

RUSSELL P.  |  Premières impressions 
Évaluation :
5

The dude with the captain's beard is cool.

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie W.  |  Expérience générale 
Évaluation :
5

Good service. Thank you so much.

Maribel I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
5

So far so good! Thanks

Jason R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale W.  |  Expérience générale 
Évaluation :
2

Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.

Brooke C.  |  Expérience générale 
Évaluation :
5

Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.

Colleen R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christina c.  |  Expérience générale 
Évaluation :
3

Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.

amy h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ralph h.  |  Expérience générale 
Évaluation :
4

Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.

Susan H.  |  Premières impressions 
Évaluation :
5

Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.

Christine B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA S.  |  Expérience générale 
Évaluation :
5

From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of people

Michael L.  |  Expérience générale 
Évaluation :
4

Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.

christina p.  |  Expérience générale 
Évaluation :
5

Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.

Peter S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nasir H.  |  Expérience générale 
Évaluation :
4

My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.

Jason B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane l.  |  Premières impressions 
Évaluation :
1

i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.

Marcus M.  |  Expérience générale 
Évaluation :
5

Excellent

nadine d.  |  Premières impressions 
Évaluation :
5

Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!

Jamie M.  |  Expérience générale 
Évaluation :
5

Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.

Kaylee K.  |  Premières impressions 
Évaluation :
5

We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.

Tanya M.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful, understanding, and kind.

Natalie A.  |  Expérience générale 
Évaluation :
5

Chuck was very helpful.

Ryan C.  |  Premières impressions 
Évaluation :
5

The Staff and Facility is always great!!

Brian S.  |  Expérience générale 
Évaluation :
5

Very easy to store items. No complicated procedures.

Jaqueline J.  |  Expérience générale 
Évaluation :
5

Very customer friendly!

Dawud A.  |  Expérience générale 
Évaluation :
1

Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothered

denise r.  |  Expérience générale 
Évaluation :
5

All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.

Kenya H.  |  Expérience générale 
Évaluation :
5

Every time I needed anything Mr. Brad was always helpful!

Vickie J.  |  Expérience générale 
Évaluation :
5

No complaints. This location is amazing. Great people, great service.

Kenya H.  |  Premières impressions 
Évaluation :
4

On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.

Beth H.  |  Expérience générale 
Évaluation :
3

Process slow to check out due to other customers ahead of me with much longer transactions.

Peter C.  |  Expérience générale 
Évaluation :
5

Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.

lisa t.  |  Expérience générale 
Évaluation :
5

As usual, I received great customer service from this store. The staff is always extremely friendly and helpful

diane p.  |  Expérience générale 
Évaluation :
1

Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn't prorate. So they keep my money while renting the unit & collecting more money. Not good business.

michael r.  |  Expérience générale 
Évaluation :
5

Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heart

melissa m.  |  Expérience générale 
Évaluation :
5

The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!

Annette M.  |  Premières impressions 
Évaluation :
5

It was a very clean place and the staff was very helpful

Carmelo L.  |  Expérience générale 
Évaluation :
5

All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.

LISA R.  |  Expérience générale 
Évaluation :
5

Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!

Vickie J.  |  Premières impressions 
Évaluation :
5

Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!

CANDICE R.  |  Expérience générale 
Évaluation :
1

I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that they