The woman there was a Rockstar!!!Ben S.
Customer Reviews for U-Haul Moving & Storage at Macarthur Rd
Pour nous contacter
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was so mad since I rented a truck that was a 20 footer and was suppose to be next to my house and first I get sent 25 minutes in the opposite direction and I get there and the truck was involved in an accident and I end up in a smaller truck so even though they said they gave me a break i believe it was more costly, a bigger waste of my time and just an additional half hour I could have used I spent at u haul figuring this outCaleb M.
Le client n'a pas laissé de commentaire.Gamarys N.
Le client n'a pas laissé de commentaire.Nelson M.
Le client n'a pas laissé de commentaire.NORBERTO V.
Le client n'a pas laissé de commentaire.Dioscorydes E.
Le client n'a pas laissé de commentaire.Achuth V.
Very nice people when picked up and when dropped off...James M.
Everybody is friendly and helpfulANN L.
Have new wiper blades for starters, maintain 20ft uhaul engines so they don't rev too long before catching the next gear.Brad G.
Le client n'a pas laissé de commentaire.Pamela A. | Expérience générale
Holly was amazing! She was attentive and knowledgeable about her job! A complete joy to work with! 10 out of 10!Kara D.
Le client n'a pas laissé de commentaire.Lori G.
Le client n'a pas laissé de commentaire.emmanuel G.
Le client n'a pas laissé de commentaire.Andreas E.
Everyone there was super nice and helpful. Next time I need a U-Haul I'm definitely coming back to this location.Cory S.
Le client n'a pas laissé de commentaire.Gayatri G.
not much. friendly staff, efficient.Dietrich K.
Le client n'a pas laissé de commentaire.Berta M.
Le client n'a pas laissé de commentaire.JosÃ© Luis C.
Le client n'a pas laissé de commentaire.Michael M.
Great experience and customer serviceLen M.
Le client n'a pas laissé de commentaire.Tony D.
Le client n'a pas laissé de commentaire.KELLI W.
Scheduled a 8 am return time but return location hours began at 9 amDonald B.
Everything was great from customer service to the use of equipment, down to the return. Keep up the great work guys and femalesâ€¦Joesaynel G.
The staff were incredibly helpful and concerned about my experience. I was very impressed!christine R.
Chris, the point person at the rental desk, was extremely helpful to me. He would be the reason first and foremost for choosing this location for our next UHaul rental in the next 2 months. Thank you Chris for your excellent service :)Nicole Y.
Le client n'a pas laissé de commentaire.Japhet M.
Good service & friendly Thank you so much. I hope it's a long time before I have to move again.Torry S.
The place was fine, but it seemed a bit understaffed.Frederick P.
Le client n'a pas laissé de commentaire.Javier E.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.mark K.
Love working with this location. And the sales woman, I don't know her name but she wears a bandana in her hair, is great! Special thank you to her for accommodating my rental. She needs a promotion or a raise! Will definitely recommend to others!Amanda K.
The manager, Bradley, was excellent - very nice & helpful!!!Thomas R.
Le client n'a pas laissé de commentaire.Jared F.
I did not really have a lot of interaction at the drop off location other than handing over the key and leaving.Janice S.
Le client n'a pas laissé de commentaire.George G.
Worst experience of my life only consolation is that they returned partial paymentKevin V.
Le client n'a pas laissé de commentaire.victor C.
You are doing fine, you definitely will have more customers.Thanh T.
Staff was very nice and helpful, especially the woman who helped me rent the Uhaul over the phone. She helped me choose the right size truck and told me how comfortable and easy it would be to drive it and she was right! Was very pleased renting from U-Haul.Amy G.
Le client n'a pas laissé de commentaire.Erica A.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.James I.
Le client n'a pas laissé de commentaire.John R.
The top part of the truck leaked when it rained and half of my boxes got wet and the contents inside were soaked. Not happy.Katie D.
Le client n'a pas laissé de commentaire.Charmaine M.
Equipment is old and clunky but got the job done. Would appreciate a bit of help getting dolly on truck.Vince D.
Le client n'a pas laissé de commentaire.Carolyn D.
Le client n'a pas laissé de commentaire.Jeffrey C.
It couldn't be any better! I picked up my truck - no lines and if I say it took 5 minutes that was too long. Used the vehicle and it had no problems or issues. Returned the truck and a representative was there to take care of everything. Definitely use it again for my next major yard sale!Kathleen H.
Le client n'a pas laissé de commentaire.Kevin M.
During checkout, I left the counter not really understanding the inspection process, that I would get a text with link. I also did not notice the little stickers marking pre-existing damage. It would have helped me if the checkout agent had given me a heads up on those details. The return was very easy and quick.Joseph R.
Great site - Large facility dedicated to U-haul and quick to get me in and out. I was dropped and done in 5 minutes.phil T.
Arrived, manager left with what seemed to be a new employee by herself. Had issues during this timeframe, which is expected for someone training, so that took 20 minutes to check in. Not a big deal. I was also told my uhaul had a brand new tire put on. I go out to the van where I asked the mechanic if he was finishing up and he said he was just getting started and not sure why anyone would rent out that van when it was being maintained. Told me to give him 20 minutes. Was a very long process when I've had much simpler checkins with uhaul before. Van also had crumbs in all the cup holders and coffee stains.Zachary F.
Le client n'a pas laissé de commentaire.Gavin R.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Doug T.
The lady who helped us was super! Really friendly, nice. And explained everything so well.Karen H.
It was a food experience.Monica H.
Le client n'a pas laissé de commentaire.Jason C.
The process of returning a truck is way too long - especially in the rain but the people at uhaul route 145 were wonderfulKathleen H.
The location I am rating was not my assigned location. My trailer was rejected 2 times before I finally get to this main location. Both 309 car sales in Allentown and 2241 MacArthur road in Whitehall pa turned me away. It was very frustrating as I went to the assigned location per my contract. It should state clearly who can or can not accept trailers â€¦. It was pouring rain and very inconvenient to drive at the gas prices as they are all over the area. I was very upset with u haul for this â€¦.. holly and Brad at the final location were wonderful and very helpful.sarah H.
The computer system was running very slowly and not letting the employees get done what they needed to in an efficient way. The employees coped with their frustration with the computers very well and provided excellent customer service and were very helpful and pleasant.Edward L.
Le client n'a pas laissé de commentaire.Yolanda B.
Had no appliance dolly available at the location after I ordered one online. This was a problem since we needed to move a refrigeratorJoelene B.
Le client n'a pas laissé de commentaire.Michael J.
Gave it to me with a 1/4 tank gas, didn't show me where the truck was so I had to go looking for it with the key, went back in to ask where to find it and he pointed to a tv screen. Finally found it around back, the back gate was half open and I had trouble closing it (I'm only 100 lbs lady), then I returned the truck to the drop off location at 9 pm on Sunday 5/1 and I got charged for an extra day and I left more gas in it than when I got it. Very disappointedMegan B.
Le client n'a pas laissé de commentaire.Jose Elias S.
Le client n'a pas laissé de commentaire.Stan K.
Le client n'a pas laissé de commentaire.Nelly C.
Smooth moveMarcia H.
Le client n'a pas laissé de commentaire.Dora W.
The best staff!XAVIER D.
Excellent serviceKirk S.
Le client n'a pas laissé de commentaire.Rossalyn G.
Le client n'a pas laissé de commentaire.CURTIS E.
Le client n'a pas laissé de commentaire.Rick E.
Le client n'a pas laissé de commentaire.Justin R.
Le client n'a pas laissé de commentaire.Johnny T.
Le client n'a pas laissé de commentaire.Susan K.
Le client n'a pas laissé de commentaire.TIMOTHY NELSON O.
price per mile seems high.Gerald K.
Le client n'a pas laissé de commentaire.Suhail S.
Le client n'a pas laissé de commentaire.Keith F.
In the future, it would be a good idea if the customer would be made aware of any sort of damage from previous renters . As I was driving the vehicle away , I notice a very small chip in the windshield , it was marked but , previous notice would have been nice . Overall it was a good experienceMichael K.
The girl who took care of us was name Tori .. she was an absolutely awesome person she took care of me and everything was fast effective and hassle free. Very professional and friendly.. I would definitely go back because of her.sofia R.
Le client n'a pas laissé de commentaire.Jill H.
Le client n'a pas laissé de commentaire.Denise R.
Everyone was very pleasant, nice experience.sandra V.
Le client n'a pas laissé de commentaire.gary M.
There was water inside the truck from a leak in the roof when we picked it. Not major. I did not receive the final invoice that they said come by email. I would like a copy sent to me.jacqueline S.
Keep doing all that you do!! Tori was very informative and helpful 👏Marc M.
Le client n'a pas laissé de commentaire.Audrey H.
Make sure your trucks are clean and don't lie to the customer about how much they are payingKerianne C.
Le client n'a pas laissé de commentaire.Shannon M.
Very nice staff. The gentleman in charge was inviting and kind.Michael D.
Except that I'm a senior and the storage unit that was given to me was upstairs but I understand they said that that was all that was available. LaHaina KamehaLahaina K. | Premières impressions
Le client n'a pas laissé de commentaire.Richard R. | Premières impressions
The staff at this facility were always cheerful and helpful.David S. | Expérience générale
There was a little bit of a snafu with me gaining access to my account online, however I knew that that was a national and not a local problem. Any time that I contacted the Whitehall office directly, everything was taken care of smoothly and efficiently, I never had any problems.Michael A G. | Expérience générale
Staff was very helpful. I had an issue and it was resolved quickly.MARGARET H. | Expérience générale
Very nice attendant she was polite and sweet . Thank you for your assistance mam.Dennis B. | Premières impressions
Le client n'a pas laissé de commentaire.Anna R. | Premières impressions
I have two issues with my experience. 1. You charged me an after-hours drop off fee of $20 when I had to do was drop the keys into a drop box so that you could process the return in the morning when it is convenient for you. Its not like you are paying anyone extra to be there for me. I have a big prob with this. Your taking advantage of a mutually beneficial option. This is the kind of thing that would keep me from using you again on principle. 2. My online account did not have my space included so I could not manage the termination through it. Minor issue compared to the prior.Robert C. | Expérience générale
The people at Uhaul were very helpful in explaining how to access my unit. They even created me a card, so I wouldn't have to punch in the access code.Mark H. | Online Move In
Le client n'a pas laissé de commentaire.Cassandra M. | Online Move In
Brad was extremely helpful. he mentioned that the door of the unit was recently repaired and so I'd also like tosay Thank You to the maintenance man for having the unit ready for us to use.....Ronald G. | Premières impressions
Le client n'a pas laissé de commentaire.Shane K. | Expérience générale
Le client n'a pas laissé de commentaire.Darren s. | Expérience générale
Le client n'a pas laissé de commentaire.SAUL P. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn F. | Expérience générale
Le client n'a pas laissé de commentaire.Dan D. | Online Move In
My only complaint was that I hired a UHaul truck with a storage unit, which was way too small for what I described as one bedroom one living room. I ended up leaving furniture outside storage to be picked up the next day as it did not fit in such a small unit. I should have received a bigger unit after renting the truckMARGARET H. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA S. | Expérience générale
The person that helped me was super helpful and very friendly!Annette B. | Premières impressions
The General Manager was extremely helpful with my move in and my move out. He truly made the experience a breeze and was very easy to work with.ginny g. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley J. | Premières impressions
Le client n'a pas laissé de commentaire.Dianne A. | Expérience générale
The manager at the Whitehall, PA location is extremely personable and pleasant to deal with. He is very calm and friendly, and made my experience much easier to deal with.jeanette z. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE N. | Expérience générale
Le client n'a pas laissé de commentaire.David S. | Premières impressions
Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise .elizabeth q. | Expérience générale
Le client n'a pas laissé de commentaire.MARYANN H. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah C. | Premières impressions
Le client n'a pas laissé de commentaire.Gif S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael A G. | Premières impressions
I not paying for the unit that I don’t have my stuff injack w. | Expérience générale
There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.jenny m. | Premières impressions
I had a wonderful experience overall! Bradley Moharter is the man, a cool dude! The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! teya r. | Expérience générale
Le client n'a pas laissé de commentaire.Judy A. | Expérience générale
Le client n'a pas laissé de commentaire.Darryl K. | Premières impressions
Le client n'a pas laissé de commentaire.joseph b. | Premières impressions
Le client n'a pas laissé de commentaire.tisha H. | Expérience générale
Le client n'a pas laissé de commentaire.Penny P. | Premières impressions
My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.elizabeth q. | Premières impressions
I found this perfect people were very nice and it worked out perfectly for as long as I needed it.Lucia D. | Expérience générale
Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.Lidia V. | Expérience générale
Very friendly and helpful in the office.DAVID G. | Premières impressions
Le client n'a pas laissé de commentaire.Teca E. | Expérience générale
Need more people To long of a wait in line to be helpCathleen S. | Premières impressions
As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.VIDA E. | Premières impressions
Le client n'a pas laissé de commentaire.Renee H. | Premières impressions
Everyone was nice and friendly people make you want to come back to the business.Nathaniel B. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle M. | Expérience générale
Le client n'a pas laissé de commentaire.Dan H. | Premières impressions
Everyone was very helpful. Thank youtammy c. | Premières impressions
Le client n'a pas laissé de commentaire.Maribel I. | Expérience générale
Store front gentemen was extremely helpfulWENDY K. | Premières impressions
The bathroom can use more attention for the customer experienceSharon H. | Expérience générale
The staff was very friendly and helpfulGladys V. | Premières impressions
Le client n'a pas laissé de commentaire.annette f. | Expérience générale
Excellent Service...Thank You...LARRY M. | Expérience générale
Got there just in time, they were friendly and checked me in quicklyCARRIE K. | Premières impressions
Everything was great. Super Charles...so nice.Katie H. | Premières impressions
Wish you can get a respond online and also on the phone. The waiting sucks badlyvalerie e. | Expérience générale
Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!steven l. | Expérience générale
Staff was always helpful. Storage area always clean and easily accessible.ALICE R. | Expérience générale
Excellent Service Thank You Very much!!LARRY M. | Premières impressions
Le client n'a pas laissé de commentaire.Charlene A. | Expérience générale
I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.THOMAS O. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald K. | Expérience générale
Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well litjohn s. | Expérience générale
Le client n'a pas laissé de commentaire.Valerie E. | Online Move In
The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.RUSSELL P. | Premières impressions
The dude with the captain's beard is cool.Brian B. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie W. | Expérience générale
Good service. Thank you so much.Maribel I. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
So far so good! ThanksJason R. | Expérience générale
Le client n'a pas laissé de commentaire.Dale W. | Expérience générale
Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.Brooke C. | Expérience générale
Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.Colleen R. | Expérience générale
Le client n'a pas laissé de commentaire.christina c. | Expérience générale
Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.amy h. | Premières impressions
Le client n'a pas laissé de commentaire.ralph h. | Expérience générale
Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.Susan H. | Premières impressions
Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.Christine B. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D. | Premières impressions
Le client n'a pas laissé de commentaire.DIANA S. | Expérience générale
From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of peopleMichael L. | Expérience générale
Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.christina p. | Expérience générale
Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.Peter S. | Expérience générale
Le client n'a pas laissé de commentaire.Nasir H. | Expérience générale
My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.Jason B. | Expérience générale
Le client n'a pas laissé de commentaire.jane l. | Premières impressions
i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.Marcus M. | Expérience générale
Excellentnadine d. | Premières impressions
Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!Jamie M. | Expérience générale
Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.Kaylee K. | Premières impressions
We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.Tanya M. | Expérience générale
Everyone was so helpful, understanding, and kind.Natalie A. | Expérience générale
Chuck was very helpful.Ryan C. | Premières impressions
The Staff and Facility is always great!!Brian S. | Expérience générale
Very easy to store items. No complicated procedures.Jaqueline J. | Expérience générale
Very customer friendly!Dawud A. | Expérience générale
Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothereddenise r. | Expérience générale
All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.Kenya H. | Expérience générale
Every time I needed anything Mr. Brad was always helpful!Vickie J. | Expérience générale
No complaints. This location is amazing. Great people, great service.Kenya H. | Premières impressions
On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.Beth H. | Expérience générale
Process slow to check out due to other customers ahead of me with much longer transactions.Peter C. | Expérience générale
Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.lisa t. | Expérience générale
As usual, I received great customer service from this store. The staff is always extremely friendly and helpfuldiane p. | Expérience générale
Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn't prorate. So they keep my money while renting the unit & collecting more money. Not good business.michael r. | Expérience générale
Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heartmelissa m. | Expérience générale
The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!Annette M. | Premières impressions
It was a very clean place and the staff was very helpfulCarmelo L. | Expérience générale
All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.LISA R. | Expérience générale
Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!Vickie J. | Premières impressions
Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!CANDICE R. | Expérience générale
I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that theyMARK K. | Expérience générale
Professional staff,clean facility,I like this placebrian s. | Expérience générale
Chuck and Kev were excellent, very helpful.Melissa R. | Premières impressions
Great experiencepedro g. | Premières impressions
The service was very helpful and professional. I will use this uhaul againchristine r. | Premières impressions
The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.Corey E. | Premières impressions
Everyone has been kind and helpful since my integration to this location.MARLENE P. | Premières impressions