Évaluations des clients U-Haul Moving & Storage at Main & Lindsay

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Main & Lindsay

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Chad H. le

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Great people and great service

Robert B. le

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Homeless people living out of storage units were in the way when I would go to my storage unit. Feces on the ground. I enrolled in auto-payment yet was still charged a late fee.

David L. le

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Check the status and condition of all the tires one the trailers

Donald B. le

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Le client n'a pas laissé de commentaire.

Ruric C. le

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The app to pick up a truck was not easy to use. We ended up canceling our order and going to a place that was open and had the truck we needed.

Rose L. le

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Le client n'a pas laissé de commentaire.

Sean B. le

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Uhaul should consider cruise control in their trucks...very hard to drive 2700 miles without it...

Stephen C. le

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We arrived with the trailer at the facility just before they were ready to close at approximately 4:57 PM. Their 'OPEN' sign was on in the window and a male and female employee were at the counter with the back door open. The front door had already been locked. As they saw me walking around to the back of the building they closed the rear door and ignored my knocking on it. Finally, as the female employee came out to log the propane tank readings, I was able to get her to respond to me and my questions about returning the trailer. She told me to look at my contract and follow the directions and announced they were closed. Fortunately, we happened to have access to a smart phone and were able to complete the return without first having to come home to get that phone. This entire ordeal could have been prevented had that trailer been available for a one-way rental to Las Vegas. However, the trailer, with its out-of-state plates from Wyoming or the Dakotas, was not allowed to be a one-way rental. That makes me wonder how it arrived in AZ in the first place as an out-of-state registration. Very displeased with this rental and location. Other locations I have used in AZ have been very courteous and professional.

Mark H. le

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Le client n'a pas laissé de commentaire.

Steven E. le

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We setup online due to location close by then next day hour before they called and said truck wasn't available and changed location 10 miles further?? They charge by the mile..

Dana C. le

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Le client n'a pas laissé de commentaire.

Laura G. le

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I was charged for gas and a utility cart that should not have been charged for. Was told the gas was not left where is should have been. I think the gas gauge on the truck was not working because it never moved the whole time I has the truck. Also I never used the Utility card that was in the vehicle and was charged for it. I never removed the green strip that it had on it.

Jesus B. le

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Le client n'a pas laissé de commentaire.

Donald C. le

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Friendly, easy to talk to through rental process

TOM M. le

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I was surprised when the U-haul employee did not inspect the inside of the trailer although I left it very clean.

David S. le

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Le client n'a pas laissé de commentaire.

Denis A. le

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Please check the equipment after every rental. I had a blowup in one of the tire almost immediately after renting. All tires were low on air. This happened on my way to get loaded. It took a little over an hour for someone to change the tire but they were fantastic.

TONY R. le

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Le client n'a pas laissé de commentaire.

Emily R. le

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Le client n'a pas laissé de commentaire.

Keith C. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Donald C. le

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Rework the web site re equipment availability. The web site said this location had no pickup trucks available. The clerk on the phone said they had 3 on their lot

Hurley C. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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Le client n'a pas laissé de commentaire.

Glenn B. le

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Nothing at this time

Daniel M. le

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My overall Ubox experience was horrific. I was charged twice for the shipping, and for the Ubox. I was refunded the double charges, but it was a very inconvenient process. Also, my Ubox did not arrive on time, causing me to have to take off an additional day of work. I was accused over the phone for not paying, which was supposedly why the Ubox had not left the distribution center, which of course was not true and very insulting. Then they realized their mistake at the end of the conversation. I was guaranteed access to my goods on a specific date, I called to confirm, and still the Ubox had not been sent from the warehouse. Also, it was very difficult for me to get someone on the phone who was competent enough to help me. I was transferred from one person to another to another. I was informed a scheduling manager would contact me to help explain what happened, but no one ever called. Also, at the location where I unloaded my goods, the Sunday employees were very rude and minimally helpful. It was obvious they did not want to be there. The good things I can say is my goods did arrive safely, and the manager at the location where I unloaded my goods was helpful when I was finally able to talk to him on the phone about the double charge for the Ubox. I will never use a Ubox again, nor will I ever recommend it to anyone else. This was truly a horrible customer service experience.

Kurt R. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Ashley G. le

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Le client n'a pas laissé de commentaire.

Ashley G. le

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Le client n'a pas laissé de commentaire.

Adam Z. le

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I have been using Uhaul for years. I have had the unfortunate experience of using other companies, not by choice. I am always disappointed that they are not as organized and helpful as all the employees at Uhaul. Uhaul really makes you feel that they are there for you. Thanks for all you do.

MIKE S. le

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fantastic “return” experience - FAST and friendly!!!!!

Scott M. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Le client n'a pas laissé de commentaire.

amy S. le

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Le client n'a pas laissé de commentaire.

Edward G. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Great customer service and fast front desk pick up and drop off!

Laurence H. le

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Was able to get a 15' truck for the day without a reservation. Process was quick and easy.

ROBERT N. le

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Le client n'a pas laissé de commentaire.

kristi S. le

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Everything. Worst experience I have ever had with dealing with U Haul!

Marc G. le

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representative very helpful.

dave S. le

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Le client n'a pas laissé de commentaire.

shaun R. le

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I had little miles over my destination for in Airs. And there was no gas station from my new home to the uhual store I told the lady I went over a miles and she said don’t worry about it and charges me .20 cents next time just be honest and say there is nothing I can do sir and I or any one else won’t be upset or weirded out seeing a .20 cent charge

Steven M. le

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Le client n'a pas laissé de commentaire.

Heather D. le

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The gas gauge didn’t work so I put more gas then I had to. Also my return process has been a headache. The guy said it was returned and it wasn’t so I got charged for another day and my account overdraft. Problem still hasn’t been fixed

George W. le

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The assistant manager was not a friendly or nice gal. I called ahead and told them I would be 30 minutes late after renting twice from them in one week. She charged me an extra day because it was policy. She was rude and obviously a racist.

Shawn A. le

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I received exceptional customer service from the moment I arrived. In the past, I used a location closer to my home. This location will get all my future business

Benjamin J. le

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The whole experience was pleasant.

Michael S. le

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The car tow's bearings were out on the tires. Had to get roadside and they towed my car the rest of the way as I drove the uhaul. Service inside was bad took over an hour to get everything right in the computer. Girls upfront didnt really seem like they cared.

Robert B. le

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I your people at this facility were very friendly and very helpful to me in renting the U-Haul van both when I picked it up and when I dropped it off.

DOUG B. le

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Le client n'a pas laissé de commentaire.

RUSSELL K. le

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Le client n'a pas laissé de commentaire.

Sergio P. le

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Le client n'a pas laissé de commentaire.

Sergio P. le

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Le client n'a pas laissé de commentaire.

Billy M. le

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Le client n'a pas laissé de commentaire.

LOU M. le

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Just keep up the good work. I was treated with respect and appreciated it.

Randall F. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Ronald C. le

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This location is the best!

Josiah C. le

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Le client n'a pas laissé de commentaire.

Jeremiah D. le

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Le client n'a pas laissé de commentaire.

Danielle D. le

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Le client n'a pas laissé de commentaire.

Joy H. le

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The staff here are always very friendly and helpful. Quite attentive even when real busy.

Devon H. le

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At check out I was charged the ins fee even though I declined when signing the contract. Customer service reversed the charge. I understand the concept but dont like that a dolly and blanket bag are attached at the rear interior of the storage area. I needed the extra space.

Donald U. le

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Door was hard to open, needed oil or grease on the track, trailer worked good, otherwise.

Stephen D. le

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I have heard that the check-in process is being moved entirely to smart phone. For the customer, this is a mistake, they should have the choice to check-in at the counter because for some, the telephone is awkward and confusing. I checked in at the counter because I was confused by the phone check-in. The people were great!

Nicholas D. le

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Le client n'a pas laissé de commentaire.

Daniel Y. le

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Le client n'a pas laissé de commentaire.

Aaron S. le

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very good service , I wold like a job with them \Aaron Sanft . E]Retired from being a pharmacist afer Great service, I am a retired from being a pharmacist after 52 y OF SERVICE I also have an MBA in Management .I would love to join your staff My name is Aaron Sanft Telephones Cell 480 329 4138 Home phone 480 833 0182 Waiting for a respnse.

William N. le

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The employees running the facility aren't very friendly or customer oriented. When I first walked into the facility, no one greeted me and I stood there looking at the registers before someone finally looked up and asked me what I needed. Same with the drop off - two employees sitting and talking and no one on the counters. Additionally, truck exterior was dirty when I picked it up - mud on both sides of the doors and running board.

Glen H. le

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Le client n'a pas laissé de commentaire.

Dan M. le

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Le client n'a pas laissé de commentaire.

Russell R. le

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Le client n'a pas laissé de commentaire.

Victoria R. le

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Le client n'a pas laissé de commentaire.

martina M. le

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The vehicle wasent looked over by a employee , no gas on E.

David M. le

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great service

Aundra M. le

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The employees there are young, snobbish, and rude ! I’ve rented from there in the past and never like it was this time around, charged me an extra day after truck was received the next day by 5pm

Leroy W. le

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Le client n'a pas laissé de commentaire.

Kayla C. le

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Le client n'a pas laissé de commentaire.

Luis V. le

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Have the right personal at front with better customer service, so by the end of the day 7pm I don't get a alert sain that I need to return the trailer when I did the return at 11am I only used it from 7am to 11am or so, and since the morning I had the filling that the jung girl didn't like Hispanic people so by the return time it was the same yung girl that recibe a trailer whirring that I came in and return as well then she asked if I was returning or renting like she didn't recognize me then another co-worker tells her he saw me doing the delivery. But she never did the adjustment in the computer.

Randall A. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Le client n'a pas laissé de commentaire.

connor C. le

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Le client n'a pas laissé de commentaire.

George R. le

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Very professional and courteous.

John Y. le

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Le client n'a pas laissé de commentaire.

Jackson H. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Roger J. le

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Le client n'a pas laissé de commentaire.

In S. le

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Le client n'a pas laissé de commentaire.

Joyce K. le

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I have always had a good experience at this location. The staff is friendly and they take time to help each customer. I would recommend this location to anyone.

Raymond W. le

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The truck was old, no cruise control, very noisy, sunvisor is broken and volume knob on radio doesn't work.

Damin A. le

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Le client n'a pas laissé de commentaire.

Jeanette H. le

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A mechanical safety inspection should have been performed on the 10-foot U-Haul truck we rented. One of the front headlights did not work, and the front tires appeared to be imbalanced, making the vehicle difficult to control on the highways. We did not reach our destination for the first day of our cross-country trip because we had to stop for repairs at a U-Haul authorized repair shop in Flagstaff AZ.

PHYLLIS A. le

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Le client n'a pas laissé de commentaire.

Ryan F. le

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Trailer was super ancient but in the end it got to my destination just fine. Just time to retire that trailer probably.

Pollyanna W. le

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I rent here often, I’m always treated with care and excellent services ... thank you!

Donna S. le

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Le client n'a pas laissé de commentaire.

Mack H. le

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Le client n'a pas laissé de commentaire.

JOEL V. le

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Le client n'a pas laissé de commentaire.

Stuart B. le

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Le client n'a pas laissé de commentaire.

Bruce B. le

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Le client n'a pas laissé de commentaire.

Jaymz B. le

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Le client n'a pas laissé de commentaire.

steve p. le

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All good

Norma Lynn V. le

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I would give 5 stars because it is clean, well-maintained and the people were great to work with. However, the freight elevator is very slow and awkward and OLD. It should be updated.

Avey W. le

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The customer service was over and beyond with my expectations.

David A. le

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The mgr John - Is awesome. Understands the business.

Ashton E. le

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Needed to interact with staff multiple times to achieve simple things. Three different people experienced the staff with me all seemed highly incompetent and more than likely under the influence.

Clint G. le

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I was satisfied with the service I received from the staff at u-haul. The one thing that really worked for me was the 24 hour access. My schedule sometimes isn't 8 to 5 so I thank you for having that.

Rowdy W. le

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Clean facility, friendly staff and excellent customer service. I would recommend this storage facility to anyone who needs short or long term storage. Easy access made rhis an exceptional experience.

Jody O. le

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Manager was super helpful

sarah b. le

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I feel like I was over charged for my units upon trying to do a move out. I got extremely poor quality equipment to use from trailer and dolly. And extra charges that I don’t believe I should have had

carol j. le

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ry responsive and helpful staff... Jeff especially! Thank you!

Marlene E. le

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Computers were down it took like 20 minutes to get a truck meantime you have other staff just want around lobby full of people manager on the phone and one person working the counter that was new

steve p. le

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It was excellent

LISA D. le

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It was a good experience

micheal j. le

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Staff went above and beyond the normal scope of customer service. We were very pleased with the whole experience and will highly recommend to everyone we know.

rita s. le

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very nice people i do like to come back and will recommend

Clint G. le

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Staff was friendly and professional. Checked me in and got a month of storage free. Took 15 minutes and then I left. Easy and cheap. My favorite.

john s. le

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*

Bianca G. le

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The man helping me was very friendly and answered all my questions

GARRY D. le

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Very friendly staff

Michael S. le

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great job main street u-haul crew, you guys and gals are stellar.

Robin L. le

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Quick, easy, convenient. Manager was VERY helpful.

Victoria M. le

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Very happy with this location. They were awesome

ANGELA S. le

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My unit was on level 2 and the elevator was faulty during every visit to my unit. It appears that a customer is living in his unit. I notified staff of issues, I was told that complaints are common.

Kassie R. le

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Jeff was kind and quick. I am excited to have a unit and move my boxes in soon!

Frank B. le

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The people at the store were very knowledgeable and super nice. I would recommend them for any customer service tasks. Please keep up the great attitude.

Lowell H. le

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n/a

Cindy M. le

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The staff we dealt with were very friendly. The unit accommodated our needs.

rachael r. le

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Staff were very helpful and friendly at this location

Mary S. le

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The staff at this location were very friendly and amazing, always helpful, always kind, never let me down in any way. Was with them for a year and a half. Will go back to this location any day. Thanks

HENRI D. le

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N/A

Pepper P. le

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Very nice

Rowdy W. le

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Dave was very nice and informative.

Lindsay A. le

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We have always used this location for storage and other services, no complaints about this location. Always great people!!

Chris R. le

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Excellent at every level of experience. Service, follow up, cleanliness...best U-Haul in the east valley by far! Thank you for the quick service and helping getting us going.

Gary W. le

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facility lacks space so access with long trailer is an issue for me facility shows its age vs. newer

John P. le

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It was easy to get my U Box. Jeff had it all ready to go and personally assisted me getting the tow dolly hooked up to my vehicle. Off and running quickly. The return check in was just as easy.

Johan D. le

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I can recommend this location. Used storage as part of my trailer rental. Fast & efficient.

robert k. le

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Great customer service.very satisfied

david N. le

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Very accommodating facility and people.

Marlene S. le

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Service was excellent. The clerk was very informative of services provided.

Sharon C. le

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every one was very helpful. Thank you,

Alan L. le

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The employees were very friendly and knowledgeable

kc b. le

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Excellent courteous staff

Gary W. le

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professional staff. quick. effective

Feleiss K. le

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Great customer service from the guy who helped me. Can't remeber name but he wears glasses. Fantastic and thorough

ron k. le

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Employees where kind and helpful.

addie H. le

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Your staff has a lot to learn about customer service. I encountered a few friendly representatives but many were lacking skills.

Luetta W. le

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Great place for storage needs.

Theron F. le

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Did not receive a notification when the U-box arrived.

Kelly R. le

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With the reviews on Yelp I was a little concerned but they more than exceeded my expectations. We wanted 1 Ubox ready for us and they reloaded every time we left allowing 4 to be done it 1 day!!!!!!

Steven L. le

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Good place to store things but in my case I was placed there from Wisconsin which was quite a distance from where I lived it was the fault of the dealer in Wisconsin.

Chalet F. le

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I went in for boxes. I was helped quickly and they helped me load the boxes into my car.

Alfred T. le

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Uhaul shipping of UBoxes has been a challenge with this location, I would never Recommend using them

Adam C. le

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Jeff the GM has really turned this center around! Very happy to be in business with this U-Haul Center!

Nicholas M. le

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Great service.

Anne F. le

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Needs to be air condition.

Venessa M. le

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The staff is very helpful!

Steve C. le

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Great Location. Great staff. James was Fantastic. Very impressed.

Lowell H. le

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Pleasant experience

Mary P. le

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No comment

Amy D. le

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Great customer service!

Gary K. le

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The entrance door to c49 where my locker is needs to be patched at door I had one of your carts full of my stuff almost fall on top of me when the cart the spot with no payvment.

David B. le

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There was a new employee...foul mouthed...he should be more respectful of others....other than that ...a very good experience.

deborah c. le

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U haul box did not arrive on time. Once box arrived store did not have ubox trailer available so we had to wait another day before actually getting our box.

Jacob D. le

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My only issue was with the u-pods I had in storage... it seemed to take a while when calling the office to find these and I got transferred around a few times too until we found them.

Laura W. le

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Great place to rent from. No critters. We had a climate controlled unit.

HENRI D. le

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N/A

kristiane f. le

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N/A

dave m. le

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Not arriving in Arizona until Sept 10. Made other arrangments.

Marvin C. le

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We are pleased with the storage unit and the employees.

NATHAN B. le

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Very helpful

Roland G. le

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None

Dennis J. le

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Very nice, easy to deal with

Molly M. le

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.

Bill S. le

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Was very pleased with how were treated thank you BILL

nathan v. le

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Thanks for all you help and a special thanks to Dave !!!

mary c. le

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Thank you I would definitely use U-Haul again!

JANE G. le

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Your services were excellent, no complaints . Everything else went good as far as customer service!

Michelle P. le

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Very friendly group here. The manager of the storage, it's absolutely amazing.

Roger W. le

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Good job

Barbara L. le

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Great job..

Leslie O. le

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Convenient location.

kristen c. le

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The storage was great, but it would be super awesome if I wasn’t sent 7 emails every other day to “give my feedback about my expierence.”