Évaluations des clients U-Haul Moving & Storage at Main St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Main St

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Analie B. le

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Windshield wipers were bad. App check in didn’t work. Had to go in. Employees were rude and eating McDonald’s on desks while helping customers.

Jacquelyne T. le

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Le client n'a pas laissé de commentaire.

Katherine T. le

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Le client n'a pas laissé de commentaire.

Patrice W. le

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The last experience I had was the worst experience with u haul process but the location I rented it from was outstanding in Windsor locks as well todays experience from uhail was great very pleased today

Rick D. le

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Le client n'a pas laissé de commentaire.

Michelle M. le

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The two ladies provided great customer service. Great job ladies coming and going

Stephen H. le

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Great service, easy access and quick check in. Check out took less than 5 minutes.

Brenda G. le

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The staff lead by Maria are outstanding. It was a great experience.

Sylvia R. le

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Everything.Excellent.keep.doing.what.You.do.fine job.to.everyone.an.the.lady's.an.gently.men.are.doing.a.good.job.SR.thanks.

Ashley W. le

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Le client n'a pas laissé de commentaire.

Tashima E. le

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Nothing

Anthony S. le

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Le client n'a pas laissé de commentaire.

Lorenzo E. le

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Le client n'a pas laissé de commentaire.

Juilet G. le

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Customer service representatives were were professional and helpful.

Amal O. le

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I wasn’t able to drop off equipment to another uhaul store. That sucks! I used more miles I didn’t need.

Robert B. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Le client n'a pas laissé de commentaire.

Sonsecharay H. le

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Le client n'a pas laissé de commentaire.

Steven H. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Shereen D. le

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Le client n'a pas laissé de commentaire.

Joany M. le

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Le client n'a pas laissé de commentaire.

donald B. le

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Great customer service.

Janice B. le

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Le client n'a pas laissé de commentaire.

louis B. le

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Great location drive for atlas van lines Carrollton texas even had a place to park my tractor trailer on the street the agent was very helpful when I call about a place to park thanks uhal

Shonett C. le

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Extend hours for those small box trucks. Make it the same as the pick up trucks.

John G. le

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Le client n'a pas laissé de commentaire.

Hayes M. le

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Maria was phenomenal. I messed up my reservation, and she worked with me, went above and beyond, to make sure that my Uhaul experience was the best that it could be. The one downside to my experience was that it was very expensive; having to pay 99 Cents per mile is very tough. I would love to see some sort of rewards program to where I can get discounts and rewards the more I use your products.

Tyrell M. le

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Le client n'a pas laissé de commentaire.

Vincent R. le

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those girls in there were kicking a** you should give them a raise. they were super nice and accommodating, true meaning of customer service A+.

Karen M. le

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Excellent customer service and it was easy renting utility van.

Richard C. le

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Le client n'a pas laissé de commentaire.

Alex R. le

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Please don’t have employees at the register who aren’t going to help customers

Vincent M. le

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I’ve been awaiting a callback regarding overage miles due to an emergency, yet no one has called or emailed me. I spoke with Hollis in the call center who notated my account. In addition the truck had transmission issues and shook hard the entire trip, we even had to dispatch road service a few times during the return trip. Please make sure someone calls and gets back to us. Thank you!!!

Juan R. le

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Le client n'a pas laissé de commentaire.

Elizah F. le

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Le client n'a pas laissé de commentaire.

Cassandra D. le

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Le client n'a pas laissé de commentaire.

Tyrell M. le

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The manager Maria was so helpful and kind during my visit. I would highly recommend this facility to a friend or family.

Paul L. le

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We had the pleasure of being taken care off by Maria who went above and beyond to make sure we were taken care of. Maria has Excellent customer service and made us feel very comfortable through the whole process. This was our second time renting from this location and Maria never let us down. Thank you Maria, and Uhaul.

Fabio A. le

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Thanks for being able to rent haul on the spot no waiting.

Patricia S. le

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Le client n'a pas laissé de commentaire.

Christine T. le

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Rented a truck for a couple hours to empty our Uhaul tote that was delivered cross country.

lamara R. le

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I had no complaints lady was very nice helpful only thing I was mad that I got charged twice off my card

Robert W. le

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Make sure equipment is there when it is supposed to be. I had to wait 30 minutes for the truck to get there, then have it cleaned and checked in before I could rent it.

Oneill S. le

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We actually had an issue with the drop off location. I'm guessing computer mistake but Maria Melendez, the general manager of the Hartford location came to our rescue. She was very polite and well versed in handling transactions. She was very resourceful and helpful in getting our order straightened out. Thanks Maria!

Eric G. le

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Great service!

andrea k. le

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I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

Jemima M. le

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Le client n'a pas laissé de commentaire.

Victor R. le

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Nothing the service I received from Jeremiah was outstanding.

Ronald P. le

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Possibly more modern/newer trucks

ben J. le

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Le client n'a pas laissé de commentaire.

Albert S. le

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Le client n'a pas laissé de commentaire.

Flemming V. le

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Le client n'a pas laissé de commentaire.

Nicola W. le

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Le client n'a pas laissé de commentaire.

Shirley E. le

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Le client n'a pas laissé de commentaire.

Shereen D. le

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Le client n'a pas laissé de commentaire.

Jaymarie S. le

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Le client n'a pas laissé de commentaire.

Ronald M. le

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Le client n'a pas laissé de commentaire.

Donnavan R. le

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i had no hitches so i cannot say what needs to improve

Vicki A. le

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The staff did not know how to show me how to work the auto transport tire mechanism. All staff should be trained on this aspect.

Daniel C. le

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Le client n'a pas laissé de commentaire.

James K. le

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Lots of nickel and diming charges. 20 bucks if I don't take pictures on my phone of the vehicle? What if I don't have a camera phone, or if the camera isn't working, or if there's no connectivity at the drop off location? That's kind of absurd. I would rather just pay more up front instead of trying to hit me with little fees here and there. Would not use the service again because of this type of petty upcharging: it makes me feel uncomfortable, because if I make a small error, you will cash in at my expense.

John M. le

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Nothing needs change...

Eugene F. le

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Le client n'a pas laissé de commentaire.

Linda D. le

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I was very impressed with the agent who signed the truck out and back in. He was polite, helpful, and easy to work with. I will be using this location again.

Manuel S. le

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Le client n'a pas laissé de commentaire.

Rudolph Y. le

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Le client n'a pas laissé de commentaire.

William H. le

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The manager was very helpful, courteous and professional, she made it a very pleasant experience

James G. le

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The customer service was excellent and I had a pleasant experience being there.

Randy D. le

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The person on the phone was awesome very friendly nice polite. The customer service when I got there she was very rude very nosey when I was talking to the person I came inside with seem like she had an attitude .

Gary R. le

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They changed me extra for bring truck back early but after hours.

Stephen H. le

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Le client n'a pas laissé de commentaire.

Rafael B. le

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Lady at counter was amazing. Thank so much!

Vanessa M. le

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Le client n'a pas laissé de commentaire.

Paul B. le

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None

Rupert B. le

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Keep up the good work

Tasha D. le

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Le client n'a pas laissé de commentaire.

Dion P. le

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Le client n'a pas laissé de commentaire.

Juliet E. le

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Very poor customer service

chitti P. le

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Overall every thing excellent

Addrienne G. le

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Great job I was very pleased

Brandy B. le

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Le client n'a pas laissé de commentaire.

William B. le

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Manager and staff need customer service training and there should be no smoking inside the business. The manager is suppose to set the example not act more ignorant than the staff! This is unacceptable for people to act like this when their being recorded!!!!

Gerald S. le

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Change of plan 4 using the trucks only 8 hours when your advertisement says 1995 for the whole day. That's like false advertisement other than that everything else was good very good I hope you pay attention to what I said about the loophole for $19.97

Michael R. le

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Very nice customer service at the desk, detailed and even provided reminder and emphasis at the end

Valerie L. le

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Le client n'a pas laissé de commentaire.

Jeffrey A. le

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Le client n'a pas laissé de commentaire.

Yvette M. le

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Le client n'a pas laissé de commentaire.

Alvan J. le

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I am definitely satisfied with the polite respect and with the professionalism of the personnel. Thank you very much.

Daniel T. le

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Great and quick customer service keep it up. Guys

Charles J. le

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Le client n'a pas laissé de commentaire.

Ruthies P. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Dani L. le

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The first place I went to, where I originally reserved a truck didn't follow the reservation guarantee. I ordered/ reserved on Thursday September 19th, they saw the reservation and knew they didn't have a truck. Instead of calling me and letting me know, they just tried giving me a 10 foot truck. That incident put us 3 hours behind schedule. What they didn't know, we were cleaning out my wife's deceased father's house. We didn't have the time to get everything we needed. All because they couldn't bother to call us to let us know they didn't actually have the 15 foot truck, it was a glitch in the system. So much for a reservation guarantee. I might go with budget rentals from now on because of the Spencer Street in Manchester location. Very disappointed with that location for not only waiting until I arrived for pick up to inform me about the glitch, but being rude in the process of finding me a new one. The location I ended up picking a uhaul up from in Hartford was fabulous though.

Monica M. le

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Le client n'a pas laissé de commentaire.

Rose G. le

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Le client n'a pas laissé de commentaire.

Shelia M. le

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Nothing

Migdalia G. le

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Le client n'a pas laissé de commentaire.

Teresa W. le

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Le client n'a pas laissé de commentaire.

Greta D. le

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This location was good but the uhaul policy on returning is horrible. The truck we rented was still being used by someone else

GLENFORD H. le

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I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

Carolyn L. le

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The service was good

Alfonso Z. le

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Excellent staff and managers great place to store.

Darrek K. le

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The staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀

Joy B. le

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It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

ariana g. le

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I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

dawn p t. le

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Everything was very clean and the truck was there on time.

Suman R. le

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I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.

dawn p t. le

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The people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.

KAREN G. le

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I had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU