Customer Reviews for U-Haul Moving & Storage at Main St

1996 évaluations

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcel G. 
Évaluation :
4

Fix the automatic drop off process so that it is easier and stop charging 20 $if your system is not understandable by senior citizens and others. If not., you are going to get a bunch of old people and non technological people bringing trucks in during the day. FIX that return system and do a video for every step of the return system in different langusges until you simplify the system. Do not sutomaticakly charge anyone who returns the truck full of gas and clean. It is wrong. I am an attorney and I sue for discrimination. This is a discriminatory practice.

CYNTHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE T. 
Évaluation :
5

April and Ricky are a great team!

JONATHAN H. 
Évaluation :
5

Staff was patient & Proffesional! Amazing experience at this location!

PATRICK K. 
Évaluation :
2

The women csr at the time was extremely rude. She snatched the key out of my hand. And what all because I followed the online checkout instructions and Parked the truck in a spot instead Of up front. If the online check out and the store has different policies it should be clearly Posted or explained when you get the key.

Alicia H. 
Évaluation :
5

No changes required. Excellent Service.

DEBBIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHORMIN A. 
Évaluation :
5

Not sure, they're outstanding 👏 Very nice store manager, they go's over and beyond for the customer, makes you feel good working with them.

LANYTE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUASHA T. 
Évaluation :
3

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

GEORGE F.  |  Premières impressions 
Évaluation :
5

Bro buy the dudes new computers it kept screwing them over at payment

CALLIE H. 
Évaluation :
4

I will never recommend U-Haul ! Kudos to the staff here ...to work for an organization that delivers poor leadership in operations and maintenance

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

The customer service was excellent!

Beulah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleopatra A. 
Évaluation :
4

The employee who helped us was polite and knowledgeable of the rentals. She assisted us with putting the trailer on the back of the truck.

Florence L. 
Évaluation :
4

Excellent customer service!

ROXANN B. 
Évaluation :
5

I was so thankful for the young woman that checked me out with the truck telling me about the stealing of the catalytic converter's and that way I was conscious of it could happen to the truck I had thank goodness it did not but I was watchful of the vehicle even at night when I woke up to use the bathroom I looked out my window to make sure the truck was ok and no one was around it. I thank her for informing me and letting me know ahead of time

BARBARA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
1

The young lady that was working there was too busy trying to have a conversation with two people in front of me one of them was not even able to rent a vehicle he was on a no rent vehicle list and it took them forever to figure out a number for him to be able to rent a vehicle and drive off with that vehicle even though he's not allowed to rent vehicles very bad experience

Regina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA G. 
Évaluation :
5

Everything was great, and the people friendly and very helpful. Was a pleasant experience.

JAMESF K. 
Évaluation :
4

All is ok so far

ROBERT M. 
Évaluation :
4

You guys are in need of more staff other than that mrs Soto was great to talk to and very professional

EDUARDO B. 
Évaluation :
5

S.O.

MAURELLIS P. 
Évaluation :
5

Everyone is nice and helpful at this location

LESTEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AQUANNA H.  |  Expérience générale 
Évaluation :
5

S.O.

TREVAINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
5

Both computer used to check out should be do dual transactions cash and cards. The community this store is located in uses cash as main transactions. My wait was awhile because everyone in front of me and I'm included used cash at least this day that when I was there

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deneysha W. 
Évaluation :
5

The customer care service provided is excellent. Merci.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

The associate was courteous and very helpful

Lorraine I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYKISHA W. 
Évaluation :
5

Very friendly and cleaned the truck, well done recommended

gina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alice T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin K. 
Évaluation :
5

Keep up the good work

andrea M. 
Évaluation :
5

Everything was quick and easy but they should mark down any damage already there and do a walk around with you. Luckily I checked it myself and found a few scratches. I don't want to be blamed. Otherwise great service!

Steven M. 
Évaluation :
5

The representatives that assisted me were great. Very patient and helpful!

Dylan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venetta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector P. 
Évaluation :
3

A better system of communication would be nice because the shift that I first went to to rent the truck was not present ect after I returned which is expected but the staff upon returning wasn't the most fimilar with the system

Joshua L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

terry C. 
Évaluation :
1

Have better front desk attendants. The male worker was extremely unprofessional however the lady was very pleasant.

elijah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy F.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful!!!

Barry O. 
Évaluation :
5

Excellent service! Courtesy call was received notifying that the trailer and pickup truck was available prior to original scheduled time. Merci.

Richard M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Honestly my experience awesome. Ricky the guy that helped me load the trailer was very thorough and helpful, very nice guy. Will for sure be returning to this location.

chadi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henri A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristoffer V. 
Évaluation :
5

Seems things is working fine

Sydney N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanon G. 
Évaluation :
5

To manage time for services waited for more than half an hrs for services.

JONE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaznay D. 
Évaluation :
1

Get new employees, count by gallons and not a line to prevent customer issues make sure the workers go out and check the gas in vehicle. Also make sure they pay attention while they are handling paper work

Benedicte A. 
Évaluation :
5

No changes needed

LORI P. 
Évaluation :
1

Do maintenance on your vehicles. I was stuck with a truck that had no heat on a 35 degree day. The alignment was horrible it didn't feel safe to drive. I honestly feel like a crack head owned that truck

DONYALE N. 
Évaluation :
1

We were charged for damages that we did not make on the vehicle. We submitted pictures showing with time stamp at the time we picked up the vehicle that the damages were already there. We were charged for fuel however we filled the truck to the same place in the fuel gage and submitted a receipt of the fuel. We only used the truck for 10miles. This is completely dishonest and unprofessional.

JULIO L. 
Évaluation :
5

Just keep doing what you're doing

Willie R. 
Évaluation :
1

I picked up the trailer at this location and they gave me a trailer that my truck couldn't fit on. I had to drive from Springfield to Hartford to return the equipment and the charged me even though it wasn't my fault. How could you charge me for your mistake???

Appreneata N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHaULASSIE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATASHA B. 
Évaluation :
5

The young ladies at Main Street Hartford ,ct location r awesome. They go the extra mile to ensure customer service . If I ever need another truck of any sort I'll def be doing business with this location.

ALLISON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan R. 
Évaluation :
2

Replace Kat the employee with someone friendly who actually wants to be there.

MONICA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul V. 
Évaluation :
3

The vehicle was dirty. There was a beverage spilled in there. The floor was wet and the windshield was dirty as well. Unfortunately during a pandemic one would think they would at least clean vehicles in between uses.

JESSICA L. 
Évaluation :
5

Très sympathiques et professionnels.

James G. 
Évaluation :
4

Everything worked out very well. I'll be back.

Mark D. 
Évaluation :
2

The two young ladies that work at customer service were hard workers with good attitudes but this location needs to hire more workers. My appointment was at 8 am but I waited an hour in line because there was only one person working. Another lady eventually came in but still not enough help to get you in and out. The phones were ringing without being answered and the line to customer service moves slowly. This is unacceptable not to have enough workers. When I returned truck there was only one person working. Customers are inconvenienced but workers are doing their best.

CHRISTINE W. 
Évaluation :
3

The blankets and appliance dolly were not in the truck. I didn't realize this until I was at the moving site. I tried to call the office so I could come pick them up, but couldn't get an answer on the phone. Finally gave up.

Deborah C. 
Évaluation :
5

When we picked up the trailer Shakira and Cat were great! Both were friendly, professional and went above and beyond to help us. They made our experience such a pleasure that we would definitely use your store again if we need moving items. Please pass on our compliments to their supervisor(s).

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashima E. 
Évaluation :
3

When I called to confirm my pick-up, no one informed me there was only 3 parking spots for customers and that you needed someone to come with you, or your car would be towed, so I had to drive all the way back home (40 minutes) and then drive back (another 40 minutes) to grab someone to take my car back. This ate up over an our of my contracted time to use the truck. On top of this, the women who were working the counter were preoccupied with finding change in their purses, in the middle of checking me in, which delayed me even further.

CHANTAL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANEL C. 
Évaluation :
4

Customer service representative was courteous and polite. The price was very fair, vehicle worked fine.

DAMMEIN H. 
Évaluation :
2

I was not informed correctly, I was over charged and when I called, the girl on the phone said that she couldn't help cause the person who hired her did the walk throughout. The. She put me on hold and never came back to the phone... I've been with uhaul for more that 12 years, Uhaul brought me to CT from Virgina... Overall this was the worst experience

ASLIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glovine C. 
Évaluation :
5

Entirely professional and courteous experience. Staff and equipment were top notch. I have already highly recommended this U Haul location to my associates in the Hartford area and will continue to do so with enthusiasm.

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
1

Get better service

Wilton W. 
Évaluation :
5

The manager was so kind, gracious and very helpful with me. Merci.

ZIANNI S.  |  Premières impressions 
Évaluation :
3

This was the second location that I had to go to because the first location was not able to rent the trailer because it needed tires. I didn't find this out until 2 days prior to rental date and I called to confirm rental and that is when I was told the trailer couldn't go out. If I had not called to confirm, I would not have been able to make my move. The customer service in the Bristol, Ct location was terrible and unprofessional. I would not recommend them to anyone.

Tammi J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Add a holder for upright plowing stakes for safety, so when pulling you can see back of trailer when pulling with larger trucks. I did show your team what i was talking about... If you need more information on this please reach out to me... Thanks a bunch to your team at location for all there help.. Looking forward to my next time at this new location.. George W Jacobs Jr Safety & Training /CDT/Yard Manager George_W_Jacobs@Ryder.com Office 860-256-2770 Cell 860-212-2728 24/7/365

GEORGE J. 
Évaluation :
5

Customer service was was great and fast.

Maurellis P. 
Évaluation :
4

No comment at this time

PHILLIP M. 
Évaluation :
5

Great place will use again someday thank you

Gregg H.  |  Expérience générale 
Évaluation :
5

Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!

Karima W.  |  Expérience générale 
Évaluation :
5

Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.

Laura R.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

Emmanuel O.  |  Premières impressions 
Évaluation :
5

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Aaron G.  |  Premières impressions 
Évaluation :
4

Staff was very helpful

Andre S.  |  Premières impressions 
Évaluation :
4

I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

andrea k.  |  Expérience générale 
Évaluation :
1

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

GLENFORD H.  |  Expérience générale 
Évaluation :
5

The service was good

Carolyn L.  |  Expérience générale 
Évaluation :
5

Excellent staff and managers great place to store.

Alfonso Z.  |  Expérience générale 
Évaluation :
4

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Merci 

Darrek K.  |  Expérience générale 
Évaluation :
1

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

Joy B.  |  Expérience générale 
Évaluation :
1

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

ariana g.  |  Réservation 
Évaluation :
5

Everything was very clean and the truck was there on time.

dawn p t.  |  Expérience générale 
Évaluation :
1

I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged 106 $and 5 $for additional month storage....I called uhaul representatives four times to raise concern.

Suman R.  |  Expérience générale 
Évaluation :
5

The people that take reservations didn't do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay 111,00 $ more.

dawn p t.  |  Réservation 
Évaluation :
5

I had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU

KAREN G.  |  Expérience générale 
Non reviews have been submitted for this location.

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