Customer Reviews for U-Haul Moving & Storage at Main St

2 506 évaluations

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

excellent customer service

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederica C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fritz T. 
Évaluation :
5

The windows and the inside of the truck was not clean the windshield had streaks which made it hard to see the touch screen was the same way the side door holders was not clean so make sure they clean the vehicles properly COVID is still around

yuwana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco W. 
Évaluation :
3

Pick up and return was relatively easy. It was a short notice rental. No one took the time to show me the basic operation. Interior was clean. Truck I was given would be classified as a "Rent a Reck". Due to the level of damage to the tailgate area I needed to request help to get the tailgate open. From the start I was receiving a warning regarding the rear tail light. Fuel charge was $1 per mile!

David S. 
Évaluation :
2

I was overcharged on mileage I did not use. I have to now call and get the refund- waste of my time.

Manoj V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chester J. 
Évaluation :
3

When a Person has a Reservation for a certain U-Haul Truck for Pick up you would expect it to be there

Shaniqua H. 
Évaluation :
4

Check your record before you send texts out saying the person did not return truck

Jannette R. 
Évaluation :
5

Person at the desk was excellent in helping with paperwork and connecting trailer to my car

Robert E. 
Évaluation :
1

I'm still waiting for a response. We reserved at Plainville, they sent us to Hartford because our reservation wasn't available. Then we were charged more. Then they said we didn't return the equipment on time. I have talked to so many people, nobody has helped. I just want my refund and pay for the 2 days we had from the rates at Plainville!

Jameson L. 
Évaluation :
4

Very nice service.

Sadek A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie L. 
Évaluation :
1

I'm placing a complaint regarding my rental.

Owen T. 
Évaluation :
3

The vehicles need to be updated or newer for safety. The vehicle I drove seemed like it was shifting properly perhaps had steering issues. Wind noise coming from passenger window.

Anisha J. 
Évaluation :
5

Friendly and Excellent customer service skills and very very helpful

peter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nayeli C. 
Évaluation :
3

Truck was not as clean as expected

diane J. 
Évaluation :
5

Great service all around fast reliable I will definitely be doing business with you guys again. The lady who dealt with my transaction was a true gem I believe she should get a outstanding customer service award. Very nice an pleasant an helpful

MALCOLM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleb N. 
Évaluation :
5

Got good service the moment I walk to service desk ..

alfredo R. 
Évaluation :
5

The staff at this location were friendly, courteous, well informed and helpful. They were fantastic!

Paul R. 
Évaluation :
1

For the second time there was an excessive charge on my lease. I rented a truck but when I went out the truck had lights on, so the attendant canceled the contract to make a new one with another truck, but on this return he ended the contract charging the rental and insurance of a truck that I didn't use. I complained but he said that was how it was normal and that he would refund but that didn't happen.

Artur L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin G. 
Évaluation :
5

First off I had equipment reserved since April for the Statesville Site. That didn't happen so they sent me to the Monroe site. I was charged for a tow dolly. That didn't happen. I was charged over a thousand and told I was going to receive 136 in refund. Still waiting for that from not having the tow dolly. Very poor service and the truck had bird seeds all in the holder cups. It smelled like ass and pussy in that truck. Horrible

Rosalind L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
3

A/C blew hot air. When turned off hot air blew out of other vents. Passenger side mirror was so loose that that while driving the draft pushed it out of position to view traffic. VERY dangerous.

John Z. 
Évaluation :
1

This was hands down the worst experience I've ever had as a customer. The dollies were out even though I reserved one. The first truck I was given was not safe to drive and the trunk was full of leaves and grass. I had to return the first truck because of the warnings and engine light flashing and constant dinging the truck was making. I was told it has a full tank of gas. But there wasn't even enough to make it to the gas station. When I asked about the engine light he was just going to change a setting to get rid of it even though the truck was revving when I was at a complete stop. It was severely understaffed at this location. Then when I went to drop the truck off they informed me that the computer system had completely crashed and we had to wait for it to be reset. I also was handed a broom when I asked them if they could clean the back of the truck out. I spent 2 hours of my day and time I had paid to reserve with the truck when I was supposed to me moving at this uhaul location. and it made our move a nightmare. I will be calling to seek reimbursement.

Jackson J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kaylah j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K. 
Évaluation :
1

My things was full of rat poop I had to throw everything out everything was covered in poop an pee just nasty never again

Deziree Marie L.  |  Expérience générale 
Évaluation :
5

Thank you for an outstanding experience from start to finish.

Philip F. 
Évaluation :
2

Truck was damaged (passenger seatbelt holder missing, horn didn't work, severely damaged exterior). Odomoder was 300 miles off from written mileage on contract.

Shane D. 
Évaluation :
5

I had rented a truck yesterday, I had to call to request additional time to return the truck. The customer service rep took my information and noted it. I asked what the extra time would cost. She replied that it wouldn't cost anything extra. The original time to return the truck was 1:30 pm. It was returned at 2:15 pm. When I saw the receipt I was charged for another 4 hours. Be up front with customers don't tell them that we have up to 24 hours to return it.

Laura M. 
Évaluation :
5

You guys were awesome! Professional and efficient...got me in and out...almost wish I have to move again tomorrow!...almost 

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen L. 
Évaluation :
5

The stars were pleasant.

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matvey V. 
Évaluation :
5

Manager in the office doing excellent job, she helped me to find right vehicle on time

MOHAMEDKASIM M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

The location was nice and clean the stafff was excellent love this location I would recommend there any day .

Trisian J. 
Évaluation :
4

Both customer reps were friendly and helpful. Thank you so much!!

clancee V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra J. 
Évaluation :
2

Rodney was excellent. The truck was a disgrace. Filthy.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sondra P. 
Évaluation :
2

Every time I rent a U-Haul he always empty of gas

charles M. 
Évaluation :
5

All members of the staff were exceptionally polite, knowledgeable, and helpful. The common areas were well-maintained and clean. If I hadn't moved out of the area I would've kept my stuff stored there Until it was no longer any need to.

Michael L.  |  Expérience générale 
Évaluation :
5

Tall good

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M S. 
Évaluation :
5

The first truck was on empty regarding the fuel and it would not start. It wouldn't even turn over which makes me think that was something with the battery or the starter. They switched it immediately for a different truck and that was fine.

CAROL P. 
Évaluation :
5

Elizabeth was AMAZING! An absolute delight to work with!!! She was kind, attentive, and provided an exceptional customer experience

Christina C. 
Évaluation :
3

Everyone was friendly but the trailer had a tail light not working. The person helping us first tried swapping out the extension wire. After a while we determined it was indeed the light itself. They kept saying they weren't a mechanic, and didn't seem to know how to fix it. They asked us to “hold on” then began helping another client inside. After waiting ten minutes and having a pressing schedule, I pulled out the faulty signal light myself and brought it in. When they came out with the replacement I ended up helping them out it in. :/

Dean C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

June M. 
Évaluation :
2

Truck had clearly less fuel than what was stated on contract. Software to prove with a picture did not work for my phone. Felt like a rip-off. Agent said he approved my concern, but it was not reflected in my contract. Pick-up location made an error with number of blankets in a bag, which led to me being charged for a missing blanket. Not cool.

Urs B. 
Évaluation :
5

The young man was helpful and friendly.

ELESA N. 
Évaluation :
5

Nothing you all did Awesome job. Thanks

Rose R. 
Évaluation :
5

Rodney and team are very customer focus. They were very accomodating. Great store and staff. Friendly and helpful. A+++

PERCY C. 
Évaluation :
2

I was told I had store credit from a recent u-haul rental. And didn't receive it. Still paid almost $60. Side note before going to the Main Street address I was given an address on 80 granby street and showed up to pick up my truck and there was no truck available. Therefore losing an hour of truck time. Basically a big waste of money.

Derek A. 
Évaluation :
5

Customer service was Excellent! My service member was very supportive and understanding of my needs. My booked rental was unexpectedly out of service, so I was upgraded to the next available vehicle. I am deeply appreciative of this care. This is the type of service Uhaul should be providing at all their locations!

Jessica S. 
Évaluation :
2

Understaffed. We waited 30 minutes just to drop off the vehicle.

Marlene M. 
Évaluation :
4

I am sure there is something that can be improved. But I can't think of anything right now. The peoples I dealt with was friendly and knowledgeable. I use this location again.

BILL M. 
Évaluation :
5

Staff and manager on site were awesome.

norma o.  |  Premières impressions 
Évaluation :
5

Rien

colby I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
5

Always great service and good team!

Vanwert A. 
Évaluation :
5

Very much appreciate you finding my wallet and storage unit keys that had fallen behind the seat and having them for me when I came for them! Great experience overall.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sekou Oniel W. 
Évaluation :
1

they didn't have the 5*8 trailer was told i could get the 6*12 for the same price when i returned it. the sales person said he meant if i need another day. IF I know this i would have just gotten the 6*12 at the West Hartford location instead of driving al the way down there. I used to rent from uhaul, for a past job all the time but to have a sale person lie to me is not acceptable for a sale and i don't plan on renting form uhaul again cheap price isn't worth the head ache or BS

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hopeton C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

The service at the Hartford Main Street location has been outstanding. I submit this survey to recognize Supervisor Deyedia as well as her entire team. They were all very kind and professional to me as well as other customers when entering the facility. They operate as a team. They were very helpful to me with storage information whenever I had a request. The storage site was well maintained at all times. I also want to recognize Ms. April Soto, who was also outstanding and managed the facility when I opened my account. She introduced me to Deyedia(who would later succeed her as site manager). I want to recognize her in this review as well because Ms. Soto was also a class person and shared with me that she was there temporarily to assemble a new operating team for the site. I appreciate the excellent team that she assembled. I also appreciated the great professionalism and leadership of Deyedia when she assumed operation of the site.

Mark G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muthanna H. 
Évaluation :
5

Rodney S. was an excellent customer service agent. He answered all my questions, offered other rental options to the customers behind me in line and they accepted his suggestions. A job well done.

Mary O. 
Évaluation :
5

I want to commend the young man who assisted me well mannered, able to multitask, uhal should be very happy they have this young man on there team.

Tamisha H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cynthia c.  |  Expérience générale 
Évaluation :
5

So easy thank you again

Jamoi H. 
Évaluation :
5

The individual who helped me today was absolutely incredible. I believe his name was Patrick but he was the gentleman manning the desk by himself at 7:30 am on Saturday June 18th. He made my experience incredible by being kind, energetic and making sure I understood everything prior to leaving the lot.

GREGORY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henri A.  |  Expérience générale 
Évaluation :
5

It's gets confusing when the vehicles are not parked in there correct spot according to the alphabet but overall the service was great

Sydone C. 
Évaluation :
4

The moving truck was very clean but some of the functions on the truck wasn't working probably.

david C. 
Évaluation :
5

Nothing, this location is always tops in customer service. Kudos to the entire team!

VANWERT A. 
Évaluation :
5

The lady was friendly, helpful, if I rent another it will be there,

Shelly A P. 
Évaluation :
5

Nothing. Excellent customer service by Shane

Frances O. 
Évaluation :
5

Rodney was the best!!!!

Tonyalee W. 
Évaluation :
1

Accuracy of information, transparency , better overall customer service. My experience with Uhaul has been horrible. An employee at the Main street location named Rodney has been selling me dreams for a few days. I keep asking him for email confirmation of the refund going back to card and he won't send it and ignores my messages when I text him.( he gave me his number) I have nothing in writing that says my refund is being processed. I'm so pissed off with this entire Uhaul experience top to bottom.

Franklin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETITIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oneil B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chinyere A. 
Évaluation :
3

The windshield was covered with bugs when I picked it up. One headlight was out and we didn't know till it got dark. We needed a truck quickly and they were able to pick one up on short notice.

Ruth N. 
Évaluation :
5

The receiving agent was very respectful and helpful.

MICHAEL B. 
Évaluation :
5

Excellent service à la clientèle

robin a.  |  Premières impressions 
Évaluation :
5

Sean And RJ are literally the BEST!! They made this moving experience a Breeze . Kind , Caring ,Respectful. Made sure I was comfortable in making decisions . They were patient and professional. I just really appreciated them.

Omarian m.  |  Expérience générale 
Évaluation :
3

Some of the workers need more training in what they doing and how to properly communicate with customers and also never forget anything in their truck forgot a very expensive phone charger in one of the truck call the store couple minutes after drop the truck and they said that nothing was in the truck. Rent a storage unit and when came to the unit to put my stuff the unit was lock loose two days of work because of this inexperienced workers.

Migdalia N.  |  Expérience générale 
Évaluation :
5

I really appreciated staff making sure some of the minor inconveniences were taking care of ..

Omarian m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

calvin m.  |  Premières impressions 
Évaluation :
4

Lights out for in hallway

Akwan S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre S.  |  Premières impressions 
Évaluation :
2

A lot of my things was ruined and damaged because of my species and mice eating through boxes and bags and tearing up my stuff

Gisele s.  |  Expérience générale 
Évaluation :
3

1 problem, the lachets if that's the name, for the padlock to attached in , is very rusty not looking strong,need to be change.

Loris W.  |  Premières impressions 
Évaluation :
4

I had a wonderful experience with the representatives. They were all very helpful and caring. I came to uhaul at a critical time in my life and they gave a comfort in knowing my personal belongings were safe.

JOYVETTE F.  |  Expérience générale 
Évaluation :
1

Stole my belongings

Sheba P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E.  |  Expérience générale 
Évaluation :
2

I moved out because rates were too high and during such a hard place with the economy, uhaul is raising prices. This shows uhaul is about money for yourself and not the people that are keeping you in business.

MARY T.  |  Expérience générale 
Évaluation :
3

I just didn't like how they setup their monthly payments

craig p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMELIA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley m.  |  Expérience générale 
Évaluation :
5

I found the staff to be very helpful and knowledgeable on the U Haul product.

Andrea J.  |  Premières impressions 
Évaluation :
5

DiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT

john s.  |  Expérience générale 
Évaluation :
3

It took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.

james n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

savannah g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winnifred W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M.  |  Expérience générale 
Évaluation :
5

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Mark G.  |  Premières impressions 
Évaluation :
5

Aucun

Ian T.  |  Premières impressions 
Évaluation :
4

I like the policy there.

dorothy c.  |  Premières impressions 
Évaluation :
5

I never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.

Alana M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

czarina s.  |  Premières impressions 
Évaluation :
3

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

Alvin H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AQUANNA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHaULASSIE M.  |  Expérience générale 
Évaluation :
5

The manager was so kind, gracious and very helpful with me. Merci.

ZIANNI S.  |  Premières impressions 
Évaluation :
5

Great place will use again someday thank you

Gregg H.  |  Expérience générale 
Évaluation :
5

Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!

Karima W.  |  Expérience générale 
Évaluation :
5

Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.

Laura R.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

Emmanuel O.  |  Premières impressions 
Évaluation :
5

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Aaron G.  |  Premières impressions 
Évaluation :
4

Staff was very helpful

Andre S.  |  Premières impressions 
Évaluation :
4

I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

andrea k.  |  Expérience générale 
Évaluation :
1

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

GLENFORD H.  |  Expérience générale 
Évaluation :
5

The service was good

Carolyn L.  |  Expérience générale 
Évaluation :
5

Excellent staff and managers great place to store.

Alfonso Z.  |  Expérience générale 
Évaluation :
4

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Merci 

Darrek K.  |  Expérience générale 
Évaluation :
1

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

Joy B.  |  Expérience générale 
Évaluation :
1

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

ariana g.  |  Réservation 
Évaluation :
5

Everything was very clean and the truck was there on time.

dawn p t.  |  Expérience générale 
Évaluation :
1

I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.

Suman R.  |  Expérience générale 
Évaluation :
5

The people that take reservations didn't do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111 more.

dawn p t.  |  Réservation 
Évaluation :
5

I had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU

KAREN G.  |  Expérience générale 
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