Customer Reviews for U-Haul Moving & Storage at Main St

2061 évaluations

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M.  |  Expérience générale 
Évaluation :
3

The only problem we had was when we dropped off the equipment we check in with an iPhone. I went through the iOS prompts but still cannot check my vehicle and after hours. We cannot get anyone on the phone after hours either.

CHARESE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul D. 
Évaluation :
5

Great service. I tried the rest, U- Haul is the best.

DAIMOUN H. 
Évaluation :
1

Furniture pads were not included in vehicle and we got charged for them upon end of rental. Complaint launched but no action- awaiting return of funds.

Charles R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERRY G. 
Évaluation :
3

Smelled like a dirty toilet inside. Service rep at front desk was helpful.

Matthew G. 
Évaluation :
5

Have more pick up trucks at this location

FRANKLIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

E M. 
Évaluation :
5

Everything he said was correct colluding my pick up area trailer was great no issues would use them again

BRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN M. 
Évaluation :
5

General manager and employee on return were both warm and excellent with customer service. Would definitely return due to this alone.

TAYLOR F. 
Évaluation :
5

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Mark G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEVILLE T. 
Évaluation :
5

Everything was great. Excellent service à la clientèle. Very friendly and helpful

GEORGE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Aucun

Ian T.  |  Premières impressions 
Évaluation :
4

I like the policy there.

dorothy c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi F. 
Évaluation :
5

I originally wanted to use the Bloomfield location but was sent to this location. The reservation specialist was delightfully pleasant and helpful. Would have been great not to drive into Hartford and have the trucks in Bloomfield.

CAROL P. 
Évaluation :
5

Always great service Thanks

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
5

I never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.

Alana M.  |  Expérience générale 
Évaluation :
5

April Soto the general manager was AMAZING. Très sympathiques et professionnels. She took care of all customers in a timely fashion and with high energy. I will certainly be using this location again. I sincerely thank her for my U-haul experience.

ALANA M. 
Évaluation :
5

Your staff was great i had a wonderful service great staff

GRETCHEN B. 
Évaluation :
5

Great service

MOIYE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DINORAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIR M. 
Évaluation :
5

perfect experience, very helpful employees, website reservation super-simple, loved that I could hire movers on the site.

Adam B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

czarina s.  |  Premières impressions 
Évaluation :
5

Make sure windshields are clean

CHARLES F. 
Évaluation :
3

I tried using the automated, skip-the-line system you offer since the lines have moved slowly at this UHaul location in the past. Between the UHaul app and this pickup process, I was asked to photograph my license three times that morning, even after it had been accepted. I awaited approval for about 12 minutes, with no response from the online agent when I asked if anything was wrong. The van was parked in the wrong space, and the lockbox did not contain the key. So I did end up getting in line. Fortunately, one of the agents called my name when I asked for help in the app, and she pulled the key off the wall with a gracious apology. Seems like this system is not quite fully baked; I'll give it a try again to see if it actually saves me time next go around.

David B. 
Évaluation :
3

More parking

HEIDI K. 
Évaluation :
5

Your staff is very attentive and professional. Great employees make all the difference and they were great.

SCOTT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRIQUE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKISHA D. 
Évaluation :
5

April, the U-Haul representative, was extremely helpful, and she was cheerful about it also! She made my U-Haul experience an absolute pleasure.

MALCOLM F. 
Évaluation :
2

I scheduled a 10 hour rental starting at 11:30 am. Just before 11 I got a call saying the truck won't be available until 3pm. Okay. I get the truck at 3pm and return it before 8:30pm as originally intended, but they charged me for 10 hours. It's their fault I couldn't get the truck when I wanted I shouldn't be charged for the time I wasn't even able to use the truck.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LASHAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE W. 
Évaluation :
5

Keep doing what you do.

MURIEL S. 
Évaluation :
5

I think the quality of the trucks could be better kept but the customer service and employees are awesome.

ADRIENNE B. 
Évaluation :
5

The employees were very friendly and very respectful i will recommend this location to all friends and family, The guy at the return location was really nice to me and really made me feel welcomed when i came to return the pickup truck I really appreciated a lot and i will be coming back to this location in the near future. Thank you very much Sincerely, Jason Otero 5/08/2021

JASON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin S. 
Évaluation :
4

It was hard to find the truck- written instructions incorrect, but inside there were two very helpful and cheerful employees who helped.

SARAH B. 
Évaluation :
5

You really couldn't do anymore to make the process any better.April was so nice and accommodating. Very friendly yet professional.

JONATHAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY M. 
Évaluation :
5

APRIL IS AMAZING, SHE WAS SO HELPFUL!

CAMILA C. 
Évaluation :
4

Everyone was very nice and they did an awesome job thoroughly cleaning between customers! Merci.

LINDSEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VATHSALAPRIYANGI W. 
Évaluation :
5

The lady at the desk was amazing. Well done

Josiah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
5

The manager went above end beyond to help with my moving needs. Very professional and customer We friendly.

SUSAN T. 
Évaluation :
5

Nothing. Thank you

SONIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACLYN F. 
Évaluation :
1

I was not provided the services I reserved. Management would not come to the phone when I called to inquire abt having my uPod loaded by the workers.

Denisha B. 
Évaluation :
4

Staff was very welcoming and friendly.

JACK M. 
Évaluation :
5

Agent was Professional and went above and beyond to help with the rental. It was a STRESSFUL situation on my end and she really saved the day.

AMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCESCA D. 
Évaluation :
5

The store manager was very helpful, suggested we get a bigger vehicle which saved our move!

Diane W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcel G. 
Évaluation :
4

Fix the automatic drop off process so that it is easier and stop charging 20 $if your system is not understandable by senior citizens and others. If not., you are going to get a bunch of old people and non technological people bringing trucks in during the day. FIX that return system and do a video for every step of the return system in different langusges until you simplify the system. Do not sutomaticakly charge anyone who returns the truck full of gas and clean. It is wrong. I am an attorney and I sue for discrimination. This is a discriminatory practice.

CYNTHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE T. 
Évaluation :
5

April and Ricky are a great team!

JONATHAN H. 
Évaluation :
5

Staff was patient & Proffesional! Amazing experience at this location!

PATRICK K. 
Évaluation :
2

The women csr at the time was extremely rude. She snatched the key out of my hand. And what all because I followed the online checkout instructions and Parked the truck in a spot instead Of up front. If the online check out and the store has different policies it should be clearly Posted or explained when you get the key.

Alicia H. 
Évaluation :
5

No changes required. Excellent Service.

DEBBIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHORMIN A. 
Évaluation :
5

Not sure, they're outstanding 👏 Very nice store manager, they go's over and beyond for the customer, makes you feel good working with them.

LANYTE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUASHA T. 
Évaluation :
3

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

GEORGE F.  |  Premières impressions 
Évaluation :
5

Bro buy the dudes new computers it kept screwing them over at payment

CALLIE H. 
Évaluation :
4

I will never recommend U-Haul ! Kudos to the staff here ...to work for an organization that delivers poor leadership in operations and maintenance

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

The customer service was excellent!

Beulah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleopatra A. 
Évaluation :
4

The employee who helped us was polite and knowledgeable of the rentals. She assisted us with putting the trailer on the back of the truck.

Florence L. 
Évaluation :
4

Excellent customer service!

ROXANN B. 
Évaluation :
5

I was so thankful for the young woman that checked me out with the truck telling me about the stealing of the catalytic converter's and that way I was conscious of it could happen to the truck I had thank goodness it did not but I was watchful of the vehicle even at night when I woke up to use the bathroom I looked out my window to make sure the truck was ok and no one was around it. I thank her for informing me and letting me know ahead of time

BARBARA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
1

The young lady that was working there was too busy trying to have a conversation with two people in front of me one of them was not even able to rent a vehicle he was on a no rent vehicle list and it took them forever to figure out a number for him to be able to rent a vehicle and drive off with that vehicle even though he's not allowed to rent vehicles very bad experience

Regina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA G. 
Évaluation :
5

Everything was great, and the people friendly and very helpful. Was a pleasant experience.

JAMESF K. 
Évaluation :
4

All is ok so far

ROBERT M. 
Évaluation :
4

You guys are in need of more staff other than that mrs Soto was great to talk to and very professional

EDUARDO B. 
Évaluation :
5

S.O.

MAURELLIS P. 
Évaluation :
5

Everyone is nice and helpful at this location

LESTEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AQUANNA H.  |  Expérience générale 
Évaluation :
5

S.O.

TREVAINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
5

Both computer used to check out should be do dual transactions cash and cards. The community this store is located in uses cash as main transactions. My wait was awhile because everyone in front of me and I'm included used cash at least this day that when I was there

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deneysha W. 
Évaluation :
5

The customer care service provided is excellent. Merci.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHaULASSIE M.  |  Expérience générale 
Évaluation :
5

The manager was so kind, gracious and very helpful with me. Merci.

ZIANNI S.  |  Premières impressions 
Évaluation :
5

Great place will use again someday thank you

Gregg H.  |  Expérience générale 
Évaluation :
5

Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!

Karima W.  |  Expérience générale 
Évaluation :
5

Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.

Laura R.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

Emmanuel O.  |  Premières impressions 
Évaluation :
5

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Aaron G.  |  Premières impressions 
Évaluation :
4

Staff was very helpful

Andre S.  |  Premières impressions 
Évaluation :
4

I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

andrea k.  |  Expérience générale 
Évaluation :
1

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

GLENFORD H.  |  Expérience générale 
Évaluation :
5

The service was good

Carolyn L.  |  Expérience générale 
Évaluation :
5

Excellent staff and managers great place to store.

Alfonso Z.  |  Expérience générale 
Évaluation :
4

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Merci 

Darrek K.  |  Expérience générale 
Évaluation :
1

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

Joy B.  |  Expérience générale 
Évaluation :
1

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

ariana g.  |  Réservation 
Évaluation :
5

Everything was very clean and the truck was there on time.

dawn p t.  |  Expérience générale 
Évaluation :
5

The people that take reservations didn't do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay 111,00 $ more.

dawn p t.  |  Réservation 
Non reviews have been submitted for this location.

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