Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

245 évaluations

3556 Buford Dr   Buford, GA 30519

(770) 271-0726

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 271-0726

3556 Buford Dr
Buford, GA 30519

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage de bateau
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery C.  |  Premières impressions 
Évaluation :
5

The cashier and assistant manager was very helpful and friendly.

Catina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H.  |  Expérience générale 
Évaluation :
3

Staff was very polite and helpful, however many times I tried to use the gate after hours and it wouldn’t open.

Danielle W.  |  Expérience générale 
Évaluation :
5

Had a minor issue with gate key not working but quickly resolved

Monique S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M.  |  Expérience générale 
Évaluation :
5

I've been renting a storage unit for six months and they have been great. Additionally, Danielle and her team have been outstanding in meeting my truck rental needs and packing materials. The group is professional, dedicated and knowledgeable. Extremely accommodating store. thanks to everyone at this store.

RICHARD L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE S.  |  Expérience générale 
Évaluation :
2

Concerns: I asked when we moved in if rent ever increased and how it worked and was told unit rental never went up. As of this year; all 4 units I had at this location had price increases so this is the main reason we are closing. We moved from cube-smart to avoid this way of storage business. The Access doors to building were not wide enough for our usage, has an uneven pavement that makes usability less than desirable. We did witness one couple having sex inside of unit and also an outside unit is occupied by street racers possibly and they have scared us off of the grounds more than one time; very suspicious activity inside our building (our building unit; 5087) that we would HIGHLY suggest security and monitoring. It is obvious that they and their suspicious-invited guests are there. On closing of unit 5087; the office staff was away during hours, closed due to possible no staff and sign read for us to visit neighboring U-Haul in same city if we needed truck rental or new unit, then we called 1800uhaul to report we had unit clean and needed to close and was told we HAD to close out unit in-person to sign close out required forms. Was able to come to office the next day to close out in-person as indicated and we did not have to sign just gave a verbal request and showed picture of unit cleaned and emptied. Positives: Building kept at great temperatures, no signs of insects, overall clean and lighting okay. Staff at store always professional. In Summary: Thank you for your service to our family. We appreciate the hard work invested by management and most of the staff that have been professional with us there. I know some offenses may be outside of your control but you need to know that price increase and our concerns of the security risks is the biggest 2 reasons for us closing this unit. We have 3 other units that we will be closing soon because we need a safer option when visit our storage units. I would suggest watching/monitoring cameras so that you may call-in suspicious activities that are happening at this location. Thank you again.

Coley C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON M.  |  Expérience générale 
Évaluation :
5

Only changes I would make is the access hours. If a person has up to date access then they should be able to get to their storage at any time. Or at least up until midnight

KEITH LEONARD G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY W.  |  Expérience générale 
Évaluation :
3

The seat belt was missing , couldn’t let anyone ride in the vehicle I should be refunded some money because of the inconvenience, it took me longer than usual to finish.!!!!

Patricia B.  |  Expérience générale 
Évaluation :
5

Everything was GREAT!!

frank m.  |  Expérience générale 
Évaluation :
5

Big space

Tera T.  |  Premières impressions 
Évaluation :
1

Second time sent My father died and hospital bed and hoyer lift in 5039 Asked for one day grace as quin house donation was picking it up the day after the $95 was due Lady on phone at major phone line, lady on phone at location and lady at location refused a one day grace I closed the account at 8:30 AM the day after I paid the $95 dollars allowing them to re-rent it No humanity in this decision I paid 3-4 months and always on time and never late Enjoy the extra months rent

Kathryn E.  |  Expérience générale 
Évaluation :
5

Amazing staff

KAREN B.  |  Premières impressions 
Évaluation :
5

The facility at U-haul Moving & Storage at Hwy 124, 2040 Scenic Hwy N, Snellville, GA 30078, was not helpful, they didn't have two 10x10 units, which is what I reserved. They called the Bulford facility and made a resveration for 10x20, which I needed for the 26' truck. I was told they didn't have a 10x20, only a 10x15. So I made a decsion to use the 10x15 and pursue another facility. The claused me stress, gas, and time.

Ismael R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wang X.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Victoria W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temekia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S.  |  Premières impressions 
Évaluation :
4

When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!

steven c.  |  Premières impressions 
Évaluation :
4

I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.

Timothy B.  |  Online Move In 
Évaluation :
3

The reason I say average, has nothing to do with the Buford location, Its the location at 4211 Mcever Rd Oakwood Ga. I had reserved my truck AND a unit 2 wees prior to moving. But when I went to the office, Josh told me there was no unit!! It really put me in a bind and had to move my stuff out of my way to the Buford location. Josh was "supposed" to discount the price of the truck rental but I didnt see any discount. I had reserved a ground floor unit at that location , a mile from my home. But instead, I had to movie 15 miles out of my way, to a 3rd floor unit. Just goes to show you people dont care about their jobs or helping these days. Other than that, the experience was stressful!

Debbie S.  |  Premières impressions 
Évaluation :
5

The young lady was extremely professional and very nice . Thank you very much !

tim m.  |  Premières impressions 
Évaluation :
5

The two young lady's in the office are very nice and respectful

MARK D.  |  Premières impressions 
Évaluation :
5

Good service

ricky d.  |  Premières impressions 
Évaluation :
5

Good customer service, manager was very professional and communication is on point. Good job!

Michelle G.  |  Premières impressions 
Évaluation :
3

Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.

Sharon H.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful.

Perry T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn i.  |  Premières impressions 
Évaluation :
5

Convenient, clean and friendly.

John L.  |  Premières impressions 
Évaluation :
5

Great service every time!

Calvin W.  |  Premières impressions 
Évaluation :
5

I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.

Walter O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ophelia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayla F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bagmary O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W.  |  Online Move In 
Évaluation :
3

The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn't handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.

Lauri S.  |  Premières impressions 
Évaluation :
2

Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn't have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!

MELISSA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORRIN J.  |  Premières impressions 
Évaluation :
5

I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..

Tiffany G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmayne G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana J.  |  Premières impressions 
Évaluation :
5

Loved the staff

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin J.  |  Premières impressions 
Évaluation :
5

Talara Harper was AWESOME!!!

frank m.  |  Premières impressions 
Évaluation :
5

Easy and efficient

Craig E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxana M.  |  Premières impressions 
Évaluation :
5

The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.

Tom P.  |  Premières impressions 
Évaluation :
5

Very professional and friendly; the units are very clean: also a very good location; pricing is reasonable

FREDERICK T.  |  Premières impressions 
Évaluation :
5

After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.

olivette w.  |  Premières impressions 
Évaluation :
5

The person helping us was amazing and made it sob easy to rent the place.

Rajdeep C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

CHARLES J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa J.  |  Premières impressions 
Évaluation :
5

Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.

Tina V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen A.  |  Premières impressions 
Évaluation :
5

Thanks

ahmet bircan u.  |  Premières impressions 
Évaluation :
5

I had the best experience with everyone I came in contact with. Thanks to every one!

Warren W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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