Customer Reviews for U-Haul Moving & Storage at Manchester Airport

568 évaluations

451 S River Rd   Bedford, NH 03110
(Former costal lumber yard)

(603) 836-0312

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 836-0312

451 S River Rd
Bedford, NH 03110
(Former costal lumber yard)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F.  |  Expérience générale 
Évaluation :
5

No issues, great team

Mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T. 
Évaluation :
5

Jessica is great. So helpful and knowledgeable! Great experience!

Daniel O. 
Évaluation :
5

Facility was always clean and the staff was always helpful and courteous. I would recommend this facility for safety and cleanliness.

Helen V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA H. 
Évaluation :
5

Very helpful and pleasant people to deal with. Thx Tara and crew once again!

SHAWN JON M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben A. 
Évaluation :
5

Good an clean place an excellent staff

Hugo P.  |  Premières impressions 
Évaluation :
5

Couldn't ask for a nicer experience - everyone was helpful and kind and communicated clearly - on both ends of the move. Truly outstanding!

Nathan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
2

Rented a truck to pick up some heavy equipment, including an appliance dolly. Turns out there was no ramp in the truck I rented which made the dolly rental pointless and loading the equipment into the truck almost impossible. You should add a simple question to your rentals about whether a ramp is needed/included when someone also rents a dolly with it.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F.  |  Premières impressions 
Évaluation :
3

I will go out of my way to warn people about this so called service. While the crew in NH was fine, the service in Florida was horrible. My UBox couldn't be located for a day and a half, once it was delivered to the Uhaul store in FL, it was stuck there. They wanted me to go to the store, unload the UBox onto a truck, drive the truck to my new home, unload the items again and drive the truck back to the store. I paid for door to door delivery for a reason. After the unprofessional conversation with Uhaul's customer service representative, they said that it would be delivered several days later IF they could find a Cover for the UBox. Lack of supplies for planned rentals? Ridiculous. Not only was my stuff missing, delayed & delayed again but, they told me several times that I would receive a REFUND of 50 $. for each day my UBox was delayed. At this point I was expecting a refund of more than 300 $. Which I NEVER RECEIVED! Customer service changed their tune and said it was now only 50 $. for the day they couldn't locate my UBox. Which, I never even received. Several messages were left for the Manager in Palm Bay to call me. Not a single response. I paid a lot of money for Guaranteed on time door to door service. The service was terrible, nothing was On Time and the Uhaul Company didn't even stand behind it's Refund for the delays. Worst experience ever.

Bridget P. 
Évaluation :
5

Staff is amazing

Howard S.  |  Expérience générale 
Évaluation :
5

i liked the self service pick up

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

Excellent if we need a storage we will return to u-haul.

Michael H.  |  Expérience générale 
Évaluation :
5

All good experiences.

Soumitra D.  |  Expérience générale 
Évaluation :
5

Everything went smooth. Wouldn't change a thing.

ROBERT M. 
Évaluation :
5

best uhaul location i have been to great staff with quick pickup and drop off thank you

KEVIN O. 
Évaluation :
5

The woman who checked me out on Saturday was the same one who checked me in on Sunday. She is WONDERFUL. She knows everything related to enting, she is kind and polite and respectful. Her place is clean and welcoming and I am very, very pleased. Thank you so much!

JANE W. 
Évaluation :
1

When I went to pickup my reservation, they did not have my rental trailer. The clerk offered me a one way trailer at a rate of 232 $.?? What good is a guarantee that the rental equipment will be there if you don't have the equipment? I called the 800# for about 30 minutes, they ended up calling manager to get the equipment I had reserved at the rate I reserved it at. The clerk was apologetic when I went back to get the rental 45 minutes beyond my original pickup time

DREW O. 
Évaluation :
5

Both representatives for pick up and drop off were very helpful and friendly. Amazing service, no complaints. Merci.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray J. 
Évaluation :
4

Everything is good except the staff member I dealt with in the morning clearly was overwhelmed and confused and didn't know what she was doing...was so late getting started cause of her.

Kim W.  |  Premières impressions 
Évaluation :
4

Jessica was excellent.

JEFFREY M. 
Évaluation :
5

Bedford NH store has been great. They have attempted to help with N. Ft. Myers FL location's total screw up.

DENZIL W. 
Évaluation :
5

Staff very nice. Was in and out quickly.

DAVID L. 
Évaluation :
3

Get your billing right. It's horrible. You've invoiced me twice for an already paid for and cancelled contract. And your customer service line is worse. You call customer service, wait on hold for an hour, then they transfer you to another department where you get to hold for another hour.

Mark M. 
Évaluation :
2

Insure tires are fully inflated

Dean N. 
Évaluation :
5

The young woman who waited on me was very pleasant and efficient - Thank you very much!

William F. 
Évaluation :
5

The rental attendants should get a pop-up about equipment needed in the vehicle if somebody has ordered pads, hand trucks, etc.

Roy S. 
Évaluation :
5

Tara has helped me on many occasions and has been exceptional, as well as all the staff. One of the cleanest,professional and well run facilities I've been to. As for my last visit, the young woman who helped me build the bike rack I purchased; her assistance was outstanding. I don't know her name, but she has brown hair and a 1 year old son. She was excellent. Thank you for always providing a great service experience. Frank Blasko

Frank B.  |  Expérience générale 
Évaluation :
5

Nothing. The employees were professional; the process was expedited; and the van was meticulously cleaned. Overall great experience!

GARRY D. 
Évaluation :
4

Very easy and nice employees.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Best experience I have ever had at any car or truck rental place. Staff is great & vehicles are well maintained and clean. Thanks

BELINDA L. 
Évaluation :
5

Girl who we dealt with counter excellent and very accomodating

ron t.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Lye was very professional and explained everything to us clearly and then ask was there anything.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARTHUR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee G.  |  Expérience générale 
Évaluation :
5

Jessica was very helpful!

Ben A.  |  Premières impressions 
Évaluation :
5

Jessica is excellent to work with from the first phone conversation I had in reserving my unit and all through the process. I recently had a billing issue and she quickly resolve the issue. She is personable, and professional and a pleasure to work with. I plan to have my long term storage there for a few years and working with someone like Jessica and knowing she is there to support me is comforting to know I am in good hands.

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
4

The location needs more staffing. I know there is a nation wide shortage. Maybe a reservation system so the location is not overwhelmed?

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL RICHARD H.  |  Premières impressions 
Évaluation :
5

The NH Uhaul was the complete opposite experience. The Brighton location should get training from them.

Kylie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy R.  |  Premières impressions 
Évaluation :
5

Staffing at the lebanon NH site, where I ordered my boxes, is understaffed and can't take care of customers in the matter they should.

Andy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien G. 
Évaluation :
5

My check in was so easy. She helped me with everything I needed and was very knowledgeable about the equipment, hooking up my trailer for me, etc. The drop off was also smooth and quick. I would definitely come here again for any moving needs. Merci.

KAREN P. 
Évaluation :
2

Improve logistics and communication between staff and regional call centers and different stores. Ubox logistics seem good on paper but are poorly implemented in practice. Prices are higher for similar or better services offered from competitors. Phone wait times exorbitant.

JUSTIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariano M. 
Évaluation :
5

Just keep doing what you're doing. Excellent job

KAREN B. 
Évaluation :
5

Great people

Keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lesley c.  |  Premières impressions 
Évaluation :
5

They were very helpful - my reservation was changed last minute without my knowledge but they worked quickly with me to find a resolution. The Manchester store manager helped me as well - everyone in the process was great!

BREANNA E. 
Évaluation :
5

I would like to see the employees be more informational far as services your company offers

VICTOR T. 
Évaluation :
3

I was not pleased with the aggressiveness with which a late rent payment was handled and feel that my privacy was violated. I was 4 days late and did pay my bill. letters had already been sent at this point to my contact showing my information for the unit and a late payment .

MATT T.  |  Expérience générale 
Évaluation :
1

Revamp your billing department so they don't keep charging a customer repeatedly for services that were never used. IE: charging moving customer for storage that was never used.

Richard T. 
Évaluation :
5

staff was great.

Kris R. 
Évaluation :
5

Really great rates, much lower than the other businesses in the area! Very clean units. The office staff are friendly and helpful

Noreen F.  |  Premières impressions 
Évaluation :
5

The truck did not have working air conditioning! We moved on an extremely hot day and it was very frustrating to not be able to cool down inside the cab! We were not informed of this issue when we rented the truck.

JEFFREY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna J.  |  Premières impressions 
Évaluation :
5

The movers that I hired through the website were phenomenal!! I will gladly recommend the to others and for myself!!

Sarah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila C.  |  Premières impressions 
Évaluation :
5

Service was exceptional,efficient,friendly,helpful,quick and would highly recommend Bedford NH River Rd UHaul to others. Their help was tremendously appreciated for a positive experience. An extremely hand working staff. Merci

BRUCE H. 
Évaluation :
5

Merci

TRAVIS K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE J W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E. 
Évaluation :
5

Once again they come through in the clinches. Thanks so much. I am still in another one for the long term. Diana

Diana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gertrude S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim F. 
Évaluation :
5

Tara and Jessica make a wonderful team !! Both ladies are awesome to work with !! Great personalities..great manners, kind and friendly !! I will keep my unit in Bedford. Thank you so much Tara, for making things alot easier. Xoxo珞✌‼

traci m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B.  |  Premières impressions 
Évaluation :
5

Actually, this is the best experience I have ever had at a U-Haul facility. The staff was great during check-out and check-in.

Richard F. 
Évaluation :
5

No need to improve the service was really good and the location could not be better. There was some difficulty attaching the safety chains to my vehicle. The customer representative was excellent. She made great effort to resolve the issue.

Gordon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carisa K.  |  Premières impressions 
Évaluation :
2

We waited over 30 min in store before anyone helped us. The woman behind the counter was unprofessional and was giving out extremely personal information to customers in attempts to build repot. the other young gentleman working dealt with at least 3 people while she chatted up with one. Store was clean, customer service was poor.

Erica L. 
Évaluation :
5

My experience with this place was great. But I was supposed to pick up a trailer in Lynn mass and someone in Danvers that made my reservation really messed up. I was supposed to have a trailer from Thursday to Sunday and the person who made my reservation made it for one day. That turned into me driving an hour and 15 minutes north to then drive back home an hour and 15 minutes to pick up the car. I then drove 3 1/2 to 4 hours north past where I pick the trailer up. Then Sunday on the way home same thing drove past the trailer place home and had to drive back up north and back home it was a shit show

John W. 
Évaluation :
3

It said "free lock" but when I went in to close my account the woman beside the person wanted the lock. When I told her I didn't have it she scoffed. Wanted to know where it went and if I could get it back to return to them.. rude

KIMBERLY M. 
Évaluation :
5

Everything was great, everyone was very helpful and professional. Trailer was in good shape.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
3

It was not a pleasant experience with the sales associate. I rented an appliance Dolly and the clerk said she would call me the next day to be sure I was returning it. And the equipment didn't function well. I wasn't able to lift past the first step. I think the chain mechanism was not lubricated. .

David D. 
Évaluation :
5

Nothing to improve, staff was very friendly and helpful.

JASON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
5

This experience of renting a uhaul was by far the worst experience I've had. Approximately one week prior to moving I reserved a 26' uhaul online from my local location. While completing the reservation I read the disclaimer that stated I would receive a call the day prior to verify the availability my equipment rental. I didn't think much of this as I assumed that by requesting a 26' uhaul there was some reservation/scheduling method in place and there would be a 26' uhaul available the day I requested. As the week went on I spoke with multiple friends about the move and almost everyone I spoke with had a poor experience with not receiving the right equipment they ordered. This made me nervous. However, I thought maybe it was an error on their behalf, or maybe it was a coincidence. Now fast forward to the day prior to moving, After hearing all of these poor experiences, I went down to the local uhaul location just to verify my 26' uhaul was there. Sure enough it was. While I was there, I received a call from uhaul verifying my order. While on the phone, the woman explained to me that there are no 26' uhaul available at my location and that the closest one is over an hour away. She further explained that the location closes in less than an hour! There was no way I would've made it there in time. Now the woman I spoke with was extremely polite and sympathized with my frustration. She did explain that I was not the only one who had to deal with this issue today and said unfortunately it is a common occurrence. At the end of all of this, I ended up with a 10' uhaul and a very poor experience. I don't know what uhaul needs to do, to rectify this issue. But I'm sure there is a way to better track rentals and make sure people receive the rentals they reserve.

John L. 
Évaluation :
4

The women who checked in the truck when we returned it was very nice she was very busy and still remained very professional and pleasant that is something that a lot of people don't do anymore.. job well done by her !!!

KARISSA K. 
Évaluation :
5

Sam was terrific. She was running a one woman show on a Friday morning. The phones were ringing, alarms going off, and she handled it all like a pro. Well done!

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G.  |  Premières impressions 
Évaluation :
5

you guys do great. I am a pain and you put up with me.! Thanks again Diana

Diana S. 
Évaluation :
5

The woman who processed my reservation was friendly and professional.

James A. 
Évaluation :
1

I complained about my experience and Tara at the front desk was rude and unhelpful she seemed like I was bothering her

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Tara and her employees were helpful checking us into our unit and returning our rental truck.

Sheri K. 
Évaluation :
5

Tara was a pleasure to work with. Made the experience enjoyable.

Edward D.  |  Premières impressions 
Évaluation :
4

The mobile phone check in and drop off process did not work properly, I followed the instructions about signing on to the U-haul guest wi-fi, but my location could not be determined. It was very frustrating.

Thomas B. 
Évaluation :
5

Excellent service, our move was smooth

natarajan r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald c.  |  Expérience générale 
Évaluation :
5

Tara and her crew at the Bedford, NH location were outstanding. From the prompt phone service, to the delivery drivers and follow-up. I used the UBox service from NH to FL and knew that my box full of all my worldly possessions were in solid hands. I would highly recommend their services. Couldn't have received better service anywhere….thank you Tara!!!!!!!

Jodi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paulette S.  |  Premières impressions 
Évaluation :
5

Very convenient to my house which makes it easier for me when I list. Very clean facility.

Jennie P.  |  Premières impressions 
Évaluation :
5

You guys went above and beyond all around. You blow the competition away!

Thomas F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce T. 
Évaluation :
5

Tara was helpful beyond measure making sure the contents of my unit made it onto the long distance van when I was out of state. I found everything about your facility outstanding including the location, ease of use and customer service!!

Kathleen B.  |  Expérience générale 
Évaluation :
5

Tara was very professional and helpful. She took the time to understand my needs and presented me with several options. This type of customer service is what all companies should strive for. I will definitely recommend U-haul.

mike l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IANANDREW C. 
Évaluation :
5

The UHaul Manchester Airport in Bedford NH is a terrific storage facility. It is secure, well lit, and they have a great mix of indoor climate controlled and indoor or outdoor vehicle storage. Tara, the manager, is terrific. She is courteous, professional and efficient. We had some specific requirements for a unit and she went out of her way to make sure our unit was exactly what we needed.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XEDRA H. 
Évaluation :
5

Very smooth and simple service and the woman who checked us in was great! Thank you very much!

ELIZABETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudette B.  |  Premières impressions 
Évaluation :
5

The Customer Service here is exceptional and knowledgeable. Very friendly and helpful. Equipment was well maintained and clean.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry C.  |  Premières impressions 
Évaluation :
5

Fastest checkout I've ever had. Truck was in great shape. Both employees I spoke with at pickup and drop off were cheerful, professional, and knowledgeable!!

Gretchen B. 
Évaluation :
5

12 volt plug outlet did not work.

Michael C. 
Évaluation :
4

Do not use personal cell phones of employees to scan drivers license of customers. This is not protecting customers' personal data in any appropriate way.

FLORIAN L. 
Évaluation :
5

The gas surcharge seems a bit extreme. I returned it with 1/4 less than it had when I picked it up and they charged me over 70 $. I only went 50 miles total.

DANIELLE M R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Premières impressions 
Évaluation :
5

The concept and the entire process were amazing. No glitches at all, and everything went great on both ends. Everyone I corresponded with on both ends were very polite and professional and very helpful. I will be using this again.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYLAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen T.  |  Premières impressions 
Évaluation :
5

Ashley and Jessica were fantastic, which was a breath of fresh air after the negative experience we had at UHaul in Methuen, Massachusetts where the two employees couldn't have cared less about customer service. Ashley greeted us warmly and showed us around. Jessica changed our truck dropoff over to Bedford at our request and later, despite being very busy, cheerfully provided us with a second unit. Clearly both women take pride in their work! We will happily recommend this facility to friends and family.

Kathy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald c.  |  Premières impressions 
Évaluation :
5

Tara and everyone is awesome

traci m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S.  |  Premières impressions 
Évaluation :
5

I am the customer from h___ and they all put up with me. Thank you! You need dumpster rentals! :)

Diana S.  |  Premières impressions 
Évaluation :
5

The staff at this UHaul facility are AMAZING. Every single interaction I had was pleasant, polite and they always went above and beyond to help me. I am actually quite surprised at how great the customer service was at uhaul. These women need a raise because they are excellent and really treat their customers with respect.

Colleen D.  |  Expérience générale 
Évaluation :
5

love this place and staff is very courteous every time I call about any confusion

Cynthia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

This is a new facility and everyone is so kind and acomodating. Security is great. We feel our things are safe there.

PAMELA C.  |  Premières impressions 
Évaluation :
1

Employee said there would be a lock inside of my storage unit and I would not need to purchase one. The unit did not in fact contain any lock. The retail portion of the uhaul was closed so I could not purchase a lock in their store. I had to leave to go buy one. There was also a person sitting by the entrance of the storage facility screaming profanities. They was there the entire time I was unloading the vehicle into the storage unit.

Julio B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J.  |  Premières impressions 
Évaluation :
5

Tara and the staff were very accommodating and helped me out as it was my first time renting a storage unit!

Erik K.  |  Premières impressions 
Évaluation :
5

U-Haul can always be counted on for standard of service and care in all of the facilities!

Brian D.  |  Online Move In 
Évaluation :
5

Tara was fantastic...I showed up 15 minutes before close due to my work, but you never would have known....Very helpful, knowledgeable, and above all else, ....personable...A definite asset to your company....

William T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy H.  |  Premières impressions 
Évaluation :
5

I had rented a truck and got a the first month free storage. I had reserved a 10X10 storage room at the Nashua branch but when I got to the Nashua team stated that they no longer had a room. I ask them why the website stated that their was still one room available and they mention the website was incorrect. I was then forward to the Bedford site and the general manager (Malissa) was extremely help and we where able to find a room. I rate the Bedford site Excellent but for the Nashua branch I would rate as average. All I ask that if the website states that a room is available and I reserve it, then the room should be their when I get to the site.

BRIAN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken b.  |  Expérience générale 
Évaluation :
5

I needed a space for stuff as I moved into small senior living apartment...the space was just what i needed...it took an afternoon to move in and about 3 months to sort through and dispose of my stuff in an orderly fashion. All is done. Thank you for being there...

Philip P.  |  Expérience générale 
Évaluation :
5

Moving our belongings in was simple. We can access at any time. The building is clean and the staff were great.

wess w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celine D.  |  Premières impressions 
Évaluation :
4

Everything went fine and the staff was friendly.

Robert T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P.  |  Premières impressions 
Évaluation :
5

*need more carts There is only about 5 carts for the whole storage facility. Other wise very pleasant experience and very clean.

Jeff B.  |  Online Move In 
Évaluation :
4

Jessica was vso very nice, patient and understanding .....

BeeJaye P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D.  |  Premières impressions 
Évaluation :
5

The staff really has customer success top of mind at this location. Just an excellent experience. Moving stinks, but they made a bad day much better for me. So human there. Thanks so much!

Justin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
4

Very nice place

MAX R.  |  Premières impressions 
Évaluation :
5

Very good

Christopher D.  |  Premières impressions 
Évaluation :
5

Great experience. The facility had exactly what I was looking for and the price was competitive.

Austin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M.  |  Expérience générale 
Évaluation :
5

Tara was very helpful when making my decision

Laith F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Expérience générale 
Évaluation :
5

Outstanding customer service, clean, modern, user friendly! Tara was helpful, informative and personal. I've used several storage facilities in the area but this is the very best!

Kathleen B.  |  Premières impressions 
Évaluation :
5

I was very impressed with the Manager, Tara, and her thorough description of all the services offered by U-Haul. Tara was very friendly and very professional working with me to find the right size unit to rent. I was even more impressed by the security measures U-Haul has taken to protect our most precious possessions including the security cameras and alarmed units. Having had an experience with a previous storage facility, not U-Haul owned, where the security gate and cameras were not working when my unit was broken into, security is of the utmost importance to me. The facility was also very clean and well maintained.

Josephine M.  |  Premières impressions 
Évaluation :
5

Clean and well maintained

James K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claus W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and made my move from Florida a lot easier!

Randi D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris L.  |  Expérience générale 
Évaluation :
5

Great staff

MATT T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prachi P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Please know that our experience was nothing short of excellent for U-Haul and for both Tara & Corey. They always made both my wife and myself feel like we were important and understood all points. We will be back!

Cliff C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wess w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri s.  |  Expérience générale 
Évaluation :
4

After a rocky start to where my vehicle was stored I was given a new location. From that point on the next 4 months were awesome. I will definitely use this U-haul location again.

jennifer b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Expérience générale 
Évaluation :
5

Tara was extremely helpful with answering my many questions. She went above and beyond ensuring I received a unit asap. I was expecting one to be available a few weeks from now and she called me as soon as one was made available! Hold on to employees such as her!

Amanda P.  |  Premières impressions 
Évaluation :
5

Customer service person (Jessica) fixed a bad situation and was extremely helpful and accommodating to our needs. Thank You.

Michael C.  |  Premières impressions 
Évaluation :
4

Did not like the pipes that were running through my 2 storage units restricting the full use of them.

Kurt D.  |  Premières impressions 
Évaluation :
5

Very good facility and wonderful people to work with. Tara is a very good sales manager.

RICHARD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne d.  |  Premières impressions 
Évaluation :
5

Tara was very helpful. We were happy she discovered we had put our belongings in the wrong unit. Otherwise we may have never realized it. Anyway, Tara got everything switched over and made the moving into the correct unit painless. Thanks Tara! The Hogan's

Rose H.  |  Expérience générale 
Évaluation :
5

Our 10 x 10 unit had water in it, seems to be a leak in the roof. We notified the staff and they are working to resolve the issue.

Kelly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG S.  |  Premières impressions 
Évaluation :
5

Thanks for all your help. I'm sure we'll be back.

Pamela R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert t.  |  Expérience générale 
Évaluation :
4

There was an unusual snowfall the night before, but I was disappointed that the access to the security panel had not been cleared. Plus there was a line of snow in front of the storage units. I went back the next day and the area around the security panel had still not been cleared.

Dennis P.  |  Premières impressions 
Évaluation :
4

When I was moving out, I rented a truck and when picking up the truck I told the woman helping us that I was moving out and she totally ignored me. Like I wasn't even there.

Carolyn T.  |  Expérience générale 
Évaluation :
4

My first name is spelled, Etienne. The person on duty was polite, but perhaps understaffed, i will be filling in the info for online payment. Very nice facility, love the cameras everywhere! Call me if you need more information 603-234-6668 Thank You Etienne Tardif unit RV 144

Etienne t.  |  Premières impressions 
Évaluation :
1

I accidentally left my unit "locked open". It was noticed by staff, who put an additional lock on the unit to alert me the next time I went in. But my unit was completely unlocked all that time, and I didn't realize it. No one called me. My phone number and email are on file. My alarm card was never set up properly. When I open my unit, the alarm with sound. I heard the alarm siren sounding many times while I was in the office and in the storage area, but it didn't seem too illicit any response from anyone. The main door, which is supposed to be accessible with the security card, was completely unlocked when I moved in and when I visited yesterday. There's not much use of a fancy security system if it's not being used properly OR even gives the impression to customers that the facility is not secure.

SHANE T.  |  Expérience générale 
Évaluation :
5

The young lady at the check in desk was awesome. I had my two young children with me, and when they began bickering about who got to hold the map to our new locker, she just made a 2nd one exactly the same as the first so they could each have one. A+.

BRYAN M.  |  Premières impressions 
Évaluation :
5

Well satisfied

richard s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha C.  |  Premières impressions 
Évaluation :
2

Staff was very friendly however they did not seem to be well trained or have information to readily and confidently answer questions. Rental process took over 30 minutes to complete due to lack of staff and lack of familiarity with their job.

frank f.  |  Premières impressions 
Évaluation :
5

Please know Tara, you are all about the customer. I felt, from the beginning, you cared. You listened, were knowledgeable, informative and took much time explaining what would happen. I never felt rushed and felt what we wanted to do was important----to us and you. Keep up the good work!

Cliff C.  |  Premières impressions 
Évaluation :
5

Provided the service I needed, where I needed and when I needed it. Arrange both my storage locker and my u-haul box for convenient unloading and storage.

Warren D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Premières impressions 
Évaluation :
5

At a time when things were quite stressful Tara and her crew helped to make things as smooth and stress free as possible. The storage area was spotlessly clean and excessive. I needed to rent a uhaul van and truck on two different occasions and Tara made that happen for me even though one of the rentals was at a different city. She reserved and had it ready for me. No problem checking out at the end... I would definitely use the services at this location. Very happy, thank you!!!

Sandra D.  |  Expérience générale 
Évaluation :
5

Great Place great people. will rent again.

Mike D.  |  Expérience générale 
Évaluation :
3

While staff was friendly overall, we were a bit disappointed in the fact that an original reservation for S. Willow St location wasn't honored, and forced us here where we needed to rent two units to get the same space as the original reservation which costs more to us on a monthly basis. Also, being given units on the second floor on the other side of the building to unload a 26' foot truck while passing unit after unit on the main floor close to the unloading bay that were also available, increased our disappointment even further.

Scott H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill s.  |  Premières impressions 
Évaluation :
3

Although the staff was very helpful and Brian was extremely generous, getting stuck in the Freight elevator was not pleasurable.

Infinite Health C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laith F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D.  |  Premières impressions 
Évaluation :
2

I was told one thing and got another. I had to cancel my reservation because the staff did not explain what they were selling me at the time. When I found out I cancelled

Mike D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashwini V.  |  Premières impressions 
Évaluation :
5

Great place very happy

Richard D.  |  Premières impressions 
Évaluation :
5

Very friendly and professional

Ann Marie S.  |  Premières impressions 
Évaluation :
1

The employees were friendly Very helpful And help me set up the unit I needed for my moving packages

lisa m.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful. The storage unit was easily accessible.

diane d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin c.  |  Premières impressions 
Évaluation :
5

Manager works hard to accommodate and see that your needs are met. Merci

DIANE D.  |  Premières impressions 
Évaluation :
5

Tara was extremely helpful. We had trouuble getting into our unit , some glitch in the system, and after moving all day the last thing we wanted to hear was that we needed to find another place to store our belongings. Tara made it happen though, somehow. Very appreciated!!

Colby R.  |  Premières impressions 
Évaluation :
5

I was so amazed about the service. from the people on the phone at the pick up, at the drop off and they storage. Everyone was friendly, helpful and our move became so easy thanks to the U-hall team. Thanks so much for everything.

adam m.  |  Premières impressions 
Évaluation :
5

General manager was outstanding. She was helpful, informative and polite

Tony L.  |  Premières impressions 
Évaluation :
5

The staff were really helpful and walked us through the whole process with a friendly and professional manner. I would recommend this storage facility to family and friends.

Joanna B.  |  Premières impressions 
Évaluation :
5

Tara Was great . Extremely thorough and helpful!

jessie j.  |  Premières impressions 
Évaluation :
5

Tara was very helpful and answered all my ridiculous questions without hesitation. I've been recommending to everyone I know. Quick and easy, great pricing and convenient 24 hours 7 days was a must for me.

Kevin P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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