Customer Reviews for U-Haul Moving & Storage at Manchester Airport

Évaluation :

5

The van was Perfect. Thank You. Made the move very easy. Merci

Évaluation :

3

The associate who hooked up my trailer was excellent and helpful. The associate who processed my order and paperwork was disinterested, unhelpful and generally unpleasant.

Évaluation :

5

Renting the trailer was painless! Service was exceptional. The Manager helped with everything! Great store!

Évaluation :

4

Good customer service and timely installation as scheduled.

Évaluation :

5

Store was clean and friendly. Store smelled amazing very welcoming.

Évaluation :

5

Everything was excellent. Tara was extremely helpful with me and my rental very polite and helped me with my questions. Definitely would recommend this uhaul to a friend.

Évaluation :

5

Bedford U-Haul is absolutely amazing. Tara and her team truly stand out against other locations for their professionalism, knowledge & customer focused work ethics. I've never had an issue renting from the Bedford location and highly recommend Bedford to anybody looking to rent equipment, or for storage needs. 10 out of 10 every time!

Évaluation :

5

Great customer service! Easy check in /check out !!

Évaluation :

2

1. Allow the customers to call the local branch, and only roll over the calls to the call center when absolutely necessary. Give the customer the choice of being directed to the call center or staying on the line until a rep from the local branch can answer the call. 2. Accompany the customer to the vehicle and BOTH the customer and the Uhaul rep inspect the vehicle for damage and AGREE on the extent of the damage BEFORE the vehicle leaves the lot. Sending the customer the link to inspect the vehicle AFTER the vehicle has left the lot, and not advising the customer that the link is even coming is very counterproductive and aggravating. 3. Check in the vehicle as soon as it arrives, not 30 minutes later, which (in my case) resulted in an extra day of rental charge, that I discovered only after I reviewed the emailed receipt, because they were "too busy" to check in the vehicle and provide me with a receipt when I arrived. After calling the service center (since you can no longer call the local branch (see #1 above), I was able to get the second day charge removed after I proved that I was at the drop off point well ahead of the expiration time. Just extra hassle that nobody needs.

Évaluation :

5

Good job! Thank you!

Évaluation :

4

The two young men who helped us were nice and did a good job. I was stunned, however, to find out only when I got there, even after speaking to U-Haul representatives on two occasions, that I had to load and tie down my vehicle on the trailer myself or go to another location and pay $55 to have it done for me because they were not trained to do it. Good thing I felt confident enough (after watching a video) to do it myself. There should have been a very visible disclosure somewhere.

Évaluation :

5

Very friendly, returned my truck in no time. Very attentive staff

Évaluation :

5

Excellent customer service.

Évaluation :

4

New policies require the user to upload a selfie photo to the uhaul portal to verify the idetification card. This a security risk as with all things on-line the uhaul servers can be hacked and its data stolen. I do not aprove of this method and I will not be recommending uhaul because of this.

Évaluation :

5

The storages are very well kept and clean but u need more flat beds

Évaluation :

5

Thanks again

Évaluation :

5

The staff was SO HELPFUL, courteous, fast, and enthusiastic about helping me and my family!!! Wow!!!

Évaluation :

5

Everything went smoothly, and professional!

Évaluation :

5

Overall I had a good experience I just think that 89 cents per mile when you rent a vehicle for $19 a day it's extremely ridiculous

Évaluation :

3

Staff were very rude.

Évaluation :

5

Everyone was great

Évaluation :

3

Customer service at the front desk was less than par. Unprofessional and poor attitude.

Évaluation :

3

I ordered a 15' truck, got email the day before that I have a 15'. Got to the place and gave me bigger truck. They said I should have got a call , but didn't. The truck was too big for the spot it had to park at. I would have canceled it I knew it was no a 15' truck. But I already have my help with me. Made the move a lot harder because was no notified of the change. Very poor customer service. Then I had to pay for the larger truck size that I didn't need or want

Évaluation :

5

The woman that I had was super friendly and helpful and gave great advice. Great choice having her on your staff! Bedford NH in 4/4

Évaluation :

5

Everything great

Évaluation :

2

Stored track car and trailer outside but under cover. Pigeons everywhere and the staff really didn't seem to care. While well lit and probably cameras, no gate to speak of to get it and out so one has to really make sure everything was locked up. So access was easy not only for me, but for someone who may have more nefarious interests. I was charged for my rental on the 27/28 of the month and moved out on the 31st and really not sure why there was no credit considering I was paying $245/month - started at $235 but of course they raised the cost. Not only that but I was promised a "reserved" space INSIDE but when I came back 2 weeks later to move in, wonder of wonders, I was told no, we don't reserve those spots so it wasn't available. Oh, and for 1/2 of my stay there, the promised electricity available so I could battery tender the battery in my track car was non-existent because I was told the breaker kept tripping on that circuit and no one had fixed it yet. For $245/month, I'd expect a lot better and CLEANER accomodations.

Évaluation :

5

Staff member was very pleasant and even gave great advice on estimating mileage I would use recommending to go over to save money upon return of the truck.

Évaluation :

5

Some confusion at first about whether it was possible to reserve a spot, but otherwise great. Will use them agsin. Looking forward to the prorated amount since I cancelled a before the end of the month. Merci!

Évaluation :

3

Had issue with a reservation I made. The reservation was canceled 5 days prior to my informed move in date when the employee who set it up informed it would be kept for a week. Then when called the employee moved me in these 5 days early which started payment instead of being moved in on my informed date and payment beginning then. The need of a second or third reference is ridiculous. If I am renting a unit, why would I need anyone in relation to me to be involved. Especially with giving all information at the start and setting up payments. There is no need for this when renting a vehicle or a home so why it is required for something so trivial is not comprehensible.

Évaluation :

4

Haven’t been there yet so can’t say how clean won’t be there until April 1 or 2nd

Évaluation :

2

I booked thru the 800 #. The guy was nice but gave wrong info, saying the guaranteed delivery date was a worst case scenario & it would def be there sooner. Turns out that is 100 % not true according to everyone else. The delivery gal did not call before arrival. For delivery, I got 2 calls, 9 txts & 9 emails. 1/2 said between 12-1 the other between 12-3. The next day (last guaranteed delivery date, already scheduled a ton of times) I get a txt from a AZ # saying my Ubox hasn't yet arrived in CA yet. What??? After being on hold & transferred for about an hour I found it it did finally get delivered & scheduled for the next day. Again, way too many txts & emails with different times. I took another day off work and changed my plane tickets AGAIN. At 2:30 still no box, so I called. Was told that my Ubox was still sitting at the Uhaul facility & they could probably deliver the next day (day 3). I said NO and was on hold & transferred a bunch again and by 3:30 was finally got someone who called the driver directly and had her go back for my box, which arrived way late in the day. Too cold & dark to empty the whole thing. Another day lost. To top that off, the Ubox was all janky on arrival but was fine when I packed it. Damage yo the outside. Slightly tilted to one side. I had to use a hammer to get the latch released. THEN discover that Uhaul hadn't removed the L shaped bracket you screw in, that I assume is to keep the door shut. My screw gun was inside the Ubox! Had to go introduce myself to a bunch of neighbors I don't know and ask to borrow their tools so I could get inside. Once inside I found that a BUNCH of stuff was broken. I'm no stranger to cross country moves & usually pack a Uhaul trailer or truck. I even have my own moving quilts & know to put the heavy stuff on the bottom & light on top. It's as if my Ubox got dumped upside down & set upright for delivery. Metal shelving on top is smushed. Solid wood pieces that were well secured are broken. Punctures in my table. Things that would never happen in normal transit. So, I was lied to about the delivery date/time. Even then, you guys missed it … twice. A ton of stuff is broken. I missed 3 days of work & had to change my flight twice, which isn't free, btw. Thank god for Claudia in the San Rafael, CA scheduling department. She's the only one who actually got things done and talked to me like a real human rather than just saying so sorry for the inconvenience, we're short staffed. Dude. Should have told me that b4 I booked. I would have driven it there myself in 5 days rather than being in my new place with nothing for 3 1/2 weeks. I will never ever use Ubox again. Ever. Ever.

Évaluation :

3

When I picked up the truck it was on empty even though the paperwork said 1/4 tank. This was incorrect. Gas light was on when I started it up. I returned it on empty the same way I received it. These trucks should be full and if not returned full THEN there is a surcharge to fill it. But when you pick up a truck the first thing you shouldn't have to do is find a gas station. For this reason and this reason alone I gave you an average. The clerk I dealt with was professional and very pleasant and the store was clean and inviting.

Évaluation :

3

Despite receiving a confirmation that the vehicle I had chosen was reserved for me, upon arrival the day of moving I was given a larger van. Apparently the confirmation doesn't mean anything. The front desk attendant did try to compensate for the larger size but if you don't have any space to put larger vans or are avoiding having to maneuver the larger moving vans I would not recommend.

Évaluation :

3

Very difficult to make reservations. Called location for rental. Truck was available but would no take the time for pick up, I said I wanted 9 am. Had to wait until got text from U-Haul. U haul text me for a 12;30 pm pick up. Called them and said I requested 9 am . They changed to 9 am. Then get text day before for 8:30 am pick up. Very poor customer service.

Évaluation :

5

The rep who helped me was outstanding.

Évaluation :

5

Awesome experience, thanks.

Évaluation :

5

Excellent service.

Évaluation :

5

100/100 stars! Uhaul in Bedford New Hampshire is by far number 1! Tara and Sam and the whole entire staff are polite and very helpful. I'm so glad I came across this location. Through out life we all meet lots of people and go to lots of businesses, if you want to experience the best customer service 24/7 365 I recommend you go to uhaul in Bedford NH, it's 5 minutes south of 293/101 and 25 seconds off route 3 ( exit 13) thank you to the staff for always being there for me whether it's to rent a trailer or to keep my boat safe.

Évaluation :

5

This storage facility is so much better than any other I have been to. The hallways are wider, the elevator is bigger. And there are bathrooms on each floor, and the bathrooms are very clean.

Évaluation :

5

Had originally planned to stop at Bluebird storage (we use them at work) they had a sign posted on the door "back at 3:00", drove over to Uhaul to rent a truck and rented a storage unit at the same time. Really glad I did, great staff, super clean! Fortement recommandé!

Évaluation :

5

I only go here because of Tara, she is that facility. If she wasn't there then we would go elsewhere. Working in moving and furniture for decades she knows how to handle customer service for rentals the best

Évaluation :

5

Staff helpful and friendly, easy in and out

Évaluation :

5

Stop sending these damned emails to rate your service. I've received at least ten in the past two days, but before I got to the first they kept coming so I did not answer. SO STOP SENDING THESE REQUESTS cluttering up my spam

Évaluation :

5

I found the staff helpful and professional. I especially appreciated their attention to detail and willingness to go the extra mile. When they noticed that I happened to leave my unit unlocked after I had moved out-of-state, they took care of it and immediately informed me. I will not hesitate to use a U-Haul storage facility again in the future, especially the facility at at Bedford/Manchester, NH airport.

Évaluation :

5

everything was grate, the uhaul folks were the absolute best, thank you

Évaluation :

4

Great facility!

Évaluation :

4

1) the lift gate was hard to open and close; it was frozen 2) The service person was not friendly at all, he was staunch, stoic, did not smile, did not greet me at all in any friendly manner to make me feel welcome; He was strange, millitant and had very poor customer service people skills. This is a turn off, but I guess retail will take what they can get. It is just a shame the multi billion dollar companies cant train their people on how to treat a really nice customer, on how to smile, look at the customer, be nice, pleasant, and make them want to be there. With my interaction with the service person, I could not wait to get out of there. If I was running the training program, I would have a whole day on how to treat customer's 1:1 like gold and learn how to treat them like human beings. 3) The agent could not lift the hitch on the trailer

Évaluation :

5

Excellent service

Évaluation :

5

It all went smoothly. Thank you.

Évaluation :

2

I had made a reservation for the cargo van and the Insurance for the extra $10. When I arrived to pick up the van I was told there are none available? Although there were a handful on the lot when I arrived. I was told there were none available? I was given a truck as a substitution and was told it would be the same price as the van however it was not. You charged me $14 for the insurance on the truck instead of the $10 which would have been the charge had you honored the reservation for the van. Your published $50 equipment guarantee was never honored either? Lots of false advertising and bad information. The same 5 vans that were on the lot, were still there when I returned the truck. (Should U-Haul, through its own fault fail to meet time, place and equipment size of your truck, trailer or towing equipment, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation. Dollies and pads are not covered by the $50 "Reservation Guarantee")

Évaluation :

5

Very clean, well lit and easy access.

Évaluation :

2

The ramp dropped & completely fell while unloading vehicle, causing ramp to seesaw and hit / damage my tailgate, breaking off ramp secure piece and reflector. I was able to insert ramp to trailer to return. I explained the situation to Crystal the next day, as I dropped off after hours Saturday. She took pictures and informed me that the manager would call me Monday. It's Tuesday evening and I have not received a call or email. The trailer was “inspected” and deemed ok, so luckily I informed them that that it was damaged and should not be used. I'm surprised that u-haul does not have a safety checklist to check equipment and question maintenance practice company standards. If this rating was for the two ladies I dealt with at the counter who were very nice & efficient, Crystal being one of them, I would rate excellent. Very dissatisfied with lacking follow-up / responsive after minor accident, but accident nevertheless. Don't get the impression that a safety culture was being reinforced.

Évaluation :

5

It would be helpful to be able to add commentary on the app when you check in to describe some of the cosmetic issues with the uhaul. For example our windshield had a small crack in it that didn't show up on the picture you had to approve. Just a suggestion.

Évaluation :

5

great place friendly staff thank you

Évaluation :

5

Thank you! We were in a crisis situation and we were blessed with your facility, location was a key factor. Thank you, just can't thank you enough!

Évaluation :

1

truck I rented was undrivable so we had to go a few towns away to get a smaller truck than what we wanted/needed. even at a 'reduced' rate, still had to pay for over 30 miles of additional mileage that I shouldn't have had to pay for and it accounted for HALF of the mileage and ended up costing me way more than it would've if I had a truck in town like requested.

Évaluation :

5

Simple and friendly service Highly recommended..

Évaluation :

5

Merci.

Évaluation :

3

I had to add air to one of the tires that was very low. Also, there was snow on the roof of the cab that covered the windshield when coming to a stop.

Évaluation :

3

Stop sending me spam emails

Évaluation :

5

Very good experience.

Évaluation :

2

Staff I'd say some of the staff needs retraining

Évaluation :

1

I was offered two months for free when I rented the storage at Nov 2021. One was the offer that rent a storage get the first month for free, another one was offered by the staff who said if I pay one year in full I can get another month for free after one year rent. Then I paid the one year in full. On Nov 6 2022, I passed by the facility and double checked if I will get the second month for free before next payment. A staff found a note in their system, which said because I paid in full I get another month for free and next payment should be in Jan 14 2023. She told me "no worries, if you are charged on Dec 14 2022, just give us a call and we will issue a refund for you". Therefore, I called the facility after I was charged on Dec 14. HOWEVER, the manager of the facility refused to refund and said they never offered the second month for free and they didn't find any note regarding it in the system!!!! The staff and the manager in the facility cheated on my money together!!! This is really ridiculous! Shame on them.

Évaluation :

5

Everything was great, service impeccable, all done very quickly and to accommodate my timing for my move

Évaluation :

5

Excellent facility; hope I can get back in when I return!

Évaluation :

2

Called on phone, reserved a 12x15 unit, arrived at location and was told that even though I had a reference number my 12x15 was not available And I would have to take a 12x10 and a 12 x5 at a cost greater than I wanted being on social security. Also was told I would start need to start paying the 22nd of Dec instead of my start date of Jan 7th

Évaluation :

5

Ashley in Keene was fantastic! Very flexible and accommodating.

Évaluation :

5

truck ran fine . However the crack driver side mirror was a bit of a bother. Seeing 3 images rather than one isn't great. The mirror had been tagged so no charge to me . Also it should be routine to turn the computer screen towards customer when guessing at mileage allowance needs.Let the customers see the map.

Évaluation :

5

This service was excellent. I would highly recommend using uhaul boxes for moving. Merci.

Évaluation :

2

They never told me there was an allowed mileage limit. The limit was set to only 3 miles past if I were to go straight to the drop off location. I didn't rent it to drive straight there

Évaluation :

2

Very disjointed service. Your local schedule if and long distance hauling people do not communicate. You only got a 2 instead of a 1 because The actual drop off and pick up and drop off drivers were great and the person telling me the long haul was not picked up (Fernando) was helpful. I was especially frustrated dealing with your Florida scheduling department. They called to tell me my items would be dropped off a my Florida home the next day on the 11th when I had just been told minutes before the boxes were still in NH because they had even been picked up in NH yet. When I told the scheduler it was impossible she was less than helpful and instead of saying she would check on it , told me it was up to me to find out when they would be transported and then I would have to call them. She refused to listen and said she would schedule the delivery a week and I could call them when I found out they were in Florida .she works for Uhaul I do not and when I insisted your departments should talk with each other she hung up on me. There was more miscommunication with you Florida scheduling department on picking up the empty boxes. The miscommunication causes a great deal of frustration for me which could have easily been avoided if all your departments talked with each other.

Évaluation :

4

The only change recommendation I have is to provide customers with smaller time windows for the day when a box will be delivered or picked up. The only window we could get, even when asking early in the morning of delivery was between 8am and 6pm. This is inconvenient and should be easily remedied.

Évaluation :

5

I was unable to get the marker light on the trailer to work. I returned the trailer to the facility in the dark without incident, but would have preferred that the marker lights worked.

Évaluation :

5

All I can say is the person who helped me made me feel very comfortable in renting in this location

Évaluation :

5

Great location with easy access. Plenty of parking. One of the better locations and has lots of room rather than congested lots. People were very helpful also.

Évaluation :

5

The staff was great and the entire experience was excellent

Évaluation :

5

Double check to make sure rented equipment is added to the trucks. If I hadn't checked my text, I would not have known that the dolly was not in the back of the truck.

Évaluation :

5

Great staff, and truck was perfect!

Évaluation :

5

Have drivers ready to deliver the package when it arrives to the destination without delay.The containers delayed for a few days before delivery and delivered very late at night

Évaluation :

4

I paid for the lock but when they picked up the box they made me give it to them I paid for it !

Évaluation :

5

Really great customer service. This has been true each time we have visited the store to set this rental up. The facility is also great and we are glad to have found it. Merci.

Évaluation :

5

No issues at all. Very happy experience. Very clean.

Évaluation :

4

Overall, my experience was good. My only suggestion is to have more carts available.

Évaluation :

5

The unit I was given had stuff still in it. There was only 1 10x15 left and Tara gave it to me. Excellent Customer Service and very accommodating.

Évaluation :

5

Helpful polite staff!!

Évaluation :

2

The unit I rented online, when I showed up to move in had another lock on it, then when I went to the office the employee told me it's my unit and to drill the lock to get it off as they couldn't find anyone to do that. When I drilled and was unsuccessful I went back to the office where the manager for the day named Sam, arrived in a very nasty attitude looked in her computer and said someone messed up and that it was not in fact my unit, then told me I had to pay for the lock, after an employee of hers told me to drill it! Absolutely rude and made their problem become my problem! If I didn't have a trailer load of stuff to unload I would've driven away and gone to blue bird next door. I will not be recommending this place due to the managers attitude and inability to problem solve.

Évaluation :

5

Very accommodating!

Évaluation :

5

Zero complaints. Highly recommend.

Évaluation :

3

2nd time in this facility, both times had issues. Probably will not come back to this location

Évaluation :

4

I don't understand why it is possible to make a reservation for indoor storage on a certain date, but then when that date approaches be told "sorry, unless someone moves out, you won't have a spot where you reserved." The person on the national reservation line confirmed that yes, I would have a reserved spot on that day, but the person at the store said that isn't true, those reservations really are only a priority in case a vacancy opens up. Should be clear about this on the national reservation line. I went with an outdoor spot instead, since that was what they had available.

Évaluation :

5

I literally could not have made my move any better. I've used several facilities over the years. Honestly, this has been the best experience of all of them. Great location. Great facility. Great staff. Thank you to everyone there.

Évaluation :

1

Tara was awful to work with! The power has been out on my RV row for MONTHS! I've gone in and asked to have it repaired numerous times. Tara just gives me a blank stare and does nothing. I finally gave up and moved my RV back to the facility it was originally at. There is absolutely no service in Tara's customer service.

Évaluation :

5

Great environment overall. Wonderful experience

Évaluation :

5

Very clean space and super easy access and the staff there are always helpful

Évaluation :

5

Check in could be faster.

Évaluation :

5

Awesome welcoming staff & units are amazing

Évaluation :

5

The customer service employee who helped me at the local UHaul storage/rental facility was awesome. Her name is Jessica and she was super helpful.

Évaluation :

5

Very convenient. Very easy. Amazing amount of supplies to help move.

Évaluation :

5

Great staff, very well trained and so pleasant

Évaluation :

5

I've rented trucks, indoor storage and vehicle storage from this location. The staff has always been courteous and helpful. The facility is conveniently located and is clean and secure. I would definitely rent from this uhaul location again.

Évaluation :

5

Tara and her staff are great the places clean. After leaving Manchester I found rat feces all over my unit and also I had to go through all my boxes about 30 of them and found phases in my clothes. I know they will rat feces because the person that was helping me was a real estate agent and was totally freaked out about having to work with me after seeing that. I want the fee at Manchester New Hampshire unit of unit 2824 waved as a result. I had to move because I had a brain tumor I couldn't afford their fees and their service was horrible. Brittany did wave late fees for me to try her best to help me with the excessive fees

Évaluation :

5

Jess, the woman that greeted me and set up my account was awesome. She is a great employee...keep her.

Évaluation :

5

The U-Haul agent that helped me set up the storage rental was very friendly, helpful and efficient.

Évaluation :

5

Couldn’t have a better GM in Bedford then Tara !

Évaluation :

5

Very clean and organized

Évaluation :

4

Check-In was too long.

Évaluation :

1

You should be thankful legal action was not taken I never signed up for auto pay and 2 months in a row money was taken for payment without being authorized if money is not returned action will be taken Tara was supossed to return payment to my account on 7/25/2022 as of 7/26/2022 funds have not been returned if I don't have it by 7/28/2022 I will file charges

Évaluation :

3

pricey for small unit. prefer security at actual storage door as lots of loiterers etc unit lock bar does not slide easily. nice to have donation table

Évaluation :

4

Not enough carts. We had to wait approx 30 min to get a cart then deal with another angry customer that we were hogging the cart because they could not get one.

Évaluation :

5

Very nice place we'll managed an clean

Évaluation :

5

great friendly staff

Évaluation :

5

I first contacted the Bedford UHaul facility to inquire about three UHaul boxes I had shipped from Alaska. Tara was very helpful, courteous and professional. I was able to make arrangements to unload my belongings by reserving two outdoor storage units. Tara was knowledgeable and friendly and made the transaction easy and accommodating. Thank you, Keith Perrins

Évaluation :

4

All great except you need more staff. Also, if you put a reservation through the website it does not reserve you a unit.

Évaluation :

5

Great service, great facility and perfect hours.

Évaluation :

1

We made a reservation online for a 10x15 storage unit and entered in my credit card info. When we went to the facility to check in and get our unit number we were told by a lady that they didn't have any of those left. Thankfully, Cameron stepped in and found 2 units for us- a 10x10 and a 10x5. Although they are note a drive up unit (they are 2 separate units inside on the second floor) we were relieved that Cameron did what he could to help us. We don't know why you would take a reservation for a unit and then not have it for us when we come with a full truck and a full car and then tell us there aren't any available. It was a very stressful experience and we will not be recommending this facility to anyone. We were very impressed by Cameron and his effort to help us and ensure a place for us to store our belongings.

Évaluation :

5

Jeff from the hooksett road location is great!

Évaluation :

2

I called regarding my storage unit and requested for my entry key to be deactivated, they stated they did so, but come to find out when I got there, they actually never did.