Évaluations des clients U-Haul Moving & Storage at Manchester Airport

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Manchester Airport

Cote générale :

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richard s. | Premières impressions |
Évaluation :

Well satisfied

Courtney M.
Évaluation :

Answer the phones quickly - the customer service line is terrible - Sonya and Tara rock - they are the best!

Leonard T.
Évaluation :

Great customer service. Well maintained vehicle. A pleasure using this location. Thank you!

GEORGE N.
Évaluation :

I cannot think of anything to improve!

Marsha C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

frank f. | Premières impressions |
Évaluation :

Staff was very friendly however they did not seem to be well trained or have information to readily and confidently answer questions. Rental process took over 30 minutes to complete due to lack of staff and lack of familiarity with their job.

Denise L.
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Le client n'a pas laissé de commentaire.

Cliff C. | Premières impressions |
Évaluation :

Please know Tara, you are all about the customer. I felt, from the beginning, you cared. You listened, were knowledgeable, informative and took much time explaining what would happen. I never felt rushed and felt what we wanted to do was important———-to us and you. Keep up the good work!

Warren D. | Expérience générale |
Évaluation :

Provided the service I needed, where I needed and when I needed it. Arrange both my storage locker and my u-haul box for convenient unloading and storage.

PAUL S.
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Truck was not large enough to meet my needs. I returned it to the location less than 3 hours after rental unused. I was still charged the full amount / rate. A little financial consideration here would have been nice

ROBERT GERARD A.
Évaluation :

Your General Manager is a Liar and argumentative. Please call me to discuss my lousy experience. Thank you (603) 801-2222

ED D.
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Le client n'a pas laissé de commentaire.

ED D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ALLISON F.
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Blew out 3 different tires on our trip. The first 2 times response was within 3 hours in snow. and freezing rain. Lost each about 12 hours apart. The third blow out of a newly replaced occurred in snow storm the following day and we had no cell phone reception. Flagged down a trucker who called u-haul for help when he had reception.also a highway maintenance worker stopped and said he would call. Five hours went by with no response and the maintenance man arrived with a replacement tire. We never heard from U Haul but completed our trip with no further problems.

HAKAN O.
Évaluation :

I was disappointed with the experience. I paid for the van rental, wool covers and the dolly. I got the van at night while the office was closed and there was no wool cover nor the dolly inside the van. And since I was on a tight schedule I had to drive to NJ and handle my carry without the equipment I paid for.

LAUREN L.
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Very satisfied, Tara was great.

MARC R.
Évaluation :

will not hesitate to rent a vehicle again in 6 months when it's time to move out of our apartment easy check-in and check-out with vehicle employees were very friendly and helpful thank you!

Paul M.
Évaluation :

Please have staff wear masks - disappointed to not see this in place. Also - online check in went fine but lock box was not in use - had to go inside which is what I was trying to avoid.

ALEXANDER C.
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Le client n'a pas laissé de commentaire.

William S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JASON M.
Évaluation :

Sam was very polite and helpful.

Kenneth C.
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service was great and very professonal

Thomas B.
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Tara was very knowledgeable, helpful and friendly.

James P.
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I really appreciate the staff being understanding about an unexpected delay I encountered in moving. They took care of me right away and ensured I could finish my move without a hassle. Would readily use again.

Sandra D. | Expérience générale |
Évaluation :

At a time when things were quite stressful Tara and her crew helped to make things as smooth and stress free as possible. The storage area was spotlessly clean and excessive. I needed to rent a uhaul van and truck on two different occasions and Tara made that happen for me even though one of the rentals was at a different city. She reserved and had it ready for me. No problem checking out at the end... I would definitely use the services at this location. Very happy, thank you!!!

Larry G.
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Le client n'a pas laissé de commentaire.

Gregory R.
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Le client n'a pas laissé de commentaire.

DAVID G.
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Mask up

Dawn K.
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Good customer service at check in and check out. Everything was explained, and pick up & drop off were a breeze! Thanks to all involved!

Rachel L.
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Le client n'a pas laissé de commentaire.

Dennis R.
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Le client n'a pas laissé de commentaire.

Mike D. | Expérience générale |
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Great Place great people. will rent again.

JOHN M.
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The employee was helpful and got us set up quickly. Highly recommended.

JENNIFER G.
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Only location around my new house that had a 26 foot truck, check in was quick, love the new online process, customer service was great!

Scott H. | Premières impressions |
Évaluation :

While staff was friendly overall, we were a bit disappointed in the fact that an original reservation for S. Willow St location wasn't honored, and forced us here where we needed to rent two units to get the same space as the original reservation which costs more to us on a monthly basis. Also, being given units on the second floor on the other side of the building to unload a 26' foot truck while passing unit after unit on the main floor close to the unloading bay that were also available, increased our disappointment even further.

Doug S.
Évaluation :

This was a great experience, Thank You to the entire U-Haul team.

Scott O.
Évaluation :

The vehicle returns area very well maintained

Marc B.
Évaluation :

It was perfect, and that's rare nowadays

bill s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JENIFER H.
Évaluation :

Was misled about what I would have to pay. Would never have agreed to the terms and now they are mishandling the situation. I will NEVER use UHAUL AGAIN! What a nightmare.

TINA S.
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Le client n'a pas laissé de commentaire.

BRIAN S.
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I've rented at this location twice recently. People and Service has been excellent. I am happy I found this location, because it is so much easier to get to. Drop off is very quick and easy.

Terrence D.
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Le client n'a pas laissé de commentaire.

Scott O.
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Excellent customer services

BURLEN B.
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Le client n'a pas laissé de commentaire.

James W.
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Friendly easy check-in and the return process was just as good.

Rodney W.
Évaluation :

This has to be the best U-Haul I been to in a long time! And I use U-Haul in almost every state when needed! Wish I remembered the guy who checked me in on return. But he went way out of his way and made sure that truck was in great condition! Hats off to the entire crew AMAZING!!!!

Jeremy B.
Évaluation :

The facility had what I needed and they were very accommodating. Pleasure to work with them.

Infinite Health C. | Premières impressions |
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Although the staff was very helpful and Brian was extremely generous, getting stuck in the Freight elevator was not pleasurable.

James B.
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Young lady at the desk was very professional and helpful!

Mark K.
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Le client n'a pas laissé de commentaire.

rachel S.
Évaluation :

Was not able to use contact free pick up. The truck was not clean and the worker was trying to clean it while I was there waiting. All of that put me behind schedule for my move. Upon my vehicle return, the worker said they did not have time to check in the truck because they were busy, but to leave the key and they would send me an email receipt. I don't know what they were so busy doing because there was no one in the store at the time I arrived, but other people did come after me. Then I find out the next morning overcharged me by a substantial amount. When I tried to call in to resolve the issue I could not speak with the local business, I had to speak to a call center rep who had no knowledge of the issue and told me that I was charged for approx 248 miles. I told her that is not correct. I literally drove this truck to the next town over (Manchester) approx 5 miles round trip to move a couch, then I brought over to my new apartment which is about 2.5 miles from the uhual place. I drove it back and forth between one apartment to another located on the same street, different unit. I probably drove it like 10 or 15 miles so, well within my declared estimate, but for whatever reason I was drastically over charged. I was told the manager would review the claim and get back to me but so far no one has called me. Terrible experience. I am not happy and will never reccommend this location to anyone. If uhaul doesn't reverse the charges I will be filing a dispute with my credit card company. I have never had such a poor experience in my life with Uhaul and I am very disappointed in the service I received.

ELLEN P.
Évaluation :

NO MASKS worn by personnel. This is unacceptable. The store was clean. The equipment was clean and well maintained. But nobody was wearing masks!!!!! I would recommend for online, but give a dire warning to anyone going there in person about the serious health risk of dealing with people who do not take this pandemic seriously.

John M.
Évaluation :

The whole experience was efficient and easy, the equipment was excellent and served my needs well, the pick up went smoothly, the representative was cheerful and helpful, the drop off was simple, and my receipt arrived promptly. I can not think of anything that could have been done better. Very satisfied.

Laith F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mike D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LISA O.
Évaluation :

Tara was great! I wasn't aware of the return time and she went the extra mile and texted me, besides leaving me a voice mail, and was really great about helping me.

Stacie S.
Évaluation :

They were closed so I needed to use the online check in but I could not get it to find my location using Chrome. I ended up using another browser and it worked. The process was easy after that issue. I found afterwards I must have denied location services on that page through chrome which I now have learned how to fix. I would suggest a link on the error page to show how to allow location services. It was difficult trying to figure out by myself standing outside the closed U-Haul store.

david T.
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Le client n'a pas laissé de commentaire.

Ken S.
Évaluation :

Three individuals working and the whole time getting the trailer and returning not once did anyone have a mask on.

NEIL V.
Évaluation :

This new location is much more convenient for our business address than the other major rental companies and unlike those companies Uhaul has always had a truck of the size we needed at short notice to cover an unexpected breakdown with one of our own trucks. Great service from Tara and her team. This will be our first call for future needs. Thank you.

DANIEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike D. | Expérience générale |
Évaluation :

I was told one thing and got another. I had to cancel my reservation because the staff did not explain what they were selling me at the time. When I found out I cancelled

Warren D.
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Le client n'a pas laissé de commentaire.

JOHN F.
Évaluation :

Both the morning and evening service reps were pleasant and efficient. Check in/out was quick and easy. I had a 10 foot truck and the rental for the day worked great.

CHARLES M.
Évaluation :

Love the Bedford, NH UHaul staff. Very kind and professional!

Jason R.
Évaluation :

This store is great!!, The manager and staff are always looking to help. The truck was very clean. Check out was fast.

Mike D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

michelle S.
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Le client n'a pas laissé de commentaire.

MATTHEW O.
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the truck was 26 feet long but did not hold the three 8 foot items we needed to transport. only 2 would fit inside. so the dimensions must not be as accurate as they could be. thank you the women I spoke with on the phone setting up the use of the truck were very friendly.

Richard D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tamara P.
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Le client n'a pas laissé de commentaire.

David D.
Évaluation :

Check vehichle conditon and equipment better. Check it like you were the to be using the truck and trailer.

carolyn T.
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Le client n'a pas laissé de commentaire.

selene A.
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Le client n'a pas laissé de commentaire.

carol g. | Premières impressions |
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Le client n'a pas laissé de commentaire.

GREGORY F.
Évaluation :

The workers there are great but the computer system sucks. Was there for over an hour trying to rent a trailer that I reserved online. Computers kept failing and had to restart the process multiple times. Seems like every uhaul I goto has some sort of computer problem.

Nicholas M.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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Le client n'a pas laissé de commentaire.

PATRICK G.
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Le client n'a pas laissé de commentaire.

Alan J.
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Love the new location. Better than others in the area in terms of time efficiency. Highly recommend

James W.
Évaluation :

Quick and easy pickup and drop off. Great staff.

WILLIAM D.
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Le client n'a pas laissé de commentaire.

Ashwini V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DANA G.
Évaluation :

The movers

Kevin F.
Évaluation :

New app for pick up and drop off was grest!

Richard H.
Évaluation :

Very good customer service!

CHARLES M.
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Le client n'a pas laissé de commentaire.

Kerran V.
Évaluation :

After being bounced from two other locations due to Uhaul double-booking my rental, the staff at Bedford were amazing. There was a new employee being trained, and the young woman who was training him was patient and they were both kind. The third employee went to pick up the truck and drove it out front. Excellent service. In and out.

Rhonda S.
Évaluation :

Very poor communication between delivery driver of upod and spokane Valley uhaul company.

Joseph H.
Évaluation :

Very disappointed with pickup arrangement. I scheduled a month ago to pick up in Manchester. Got call day before and told closest place is Concord . Not convenient but ok. On morning of pickup i get a call that there are no 10 ft trucks but she will give me a 15 ft( which i don't need). That's all available she says. On my way to pick up I get a text that I now have to go to Bedford! Totally unacceptable. I wasted 45 minutes driving to the other location. Not a good way to start a move. Would not recommend Uhaul honestly.

MARY W.
Évaluation :

U-Haul got me a truck to use right away. I called and within an hour they located a vehicle for me to use so I could move in the rain. I would highly recommend their services and would use them again.

JAMES M G.
Évaluation :

The staff was very helpful and professional, and the site was clean and convenient, which is why I would use this site again. However the truck headlights were dangerously dim, the passenger side door had to be slammed multiple times to close and the seat belts were uncomfortably tight, making the trip really unpleasant.

Leanna J.
Évaluation :

Customer service and staff at this location were great!

MICHAEL M.
Évaluation :

Fine the way it is.

Ericka D.
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Le client n'a pas laissé de commentaire.

Sharon J.
Évaluation :

N/A

PAMELA T.
Évaluation :

Very helpful employees

Diana L.
Évaluation :

Great service

Ann Marie S.
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Le client n'a pas laissé de commentaire.

Richard D. | Premières impressions |
Évaluation :

Great place very happy

Ann Marie S. | Premières impressions |
Évaluation :

Very friendly and professional

Charles M.
Évaluation :

Great staff. Professional and prompt service. 👍

Hari G.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy C.
Évaluation :

It was honestly a terrible experience. We won't be using Uhaul again. I called to book a truck months ago and was told the traffic department would call me that same night to confirm details. A few days later after receiving no call, I called again and someone else said my original reservation was for a completely different type Of vehicle and booked wrong. they updated the reservation and said I should call back if I didn't hear from the traffic department that same night. Yet again, no call. I called back and talked to the manager. She said the traffic department doesn't call until the night before pickup and cancelled both reservations and created a new one. This last call was a month before my reservation. I called a few days prior to my reserved date just to confirm it was all set and to see if it might be available a day earlier, and the person I spoke with couldn't even find my name in the system. He transferred me to a manager. The manager called the traffic dept while I was on hold, and then he came back and told me it wasn't available earlier and my reservation WASNT EVEN CONFIRMED. This is a few days before we needed to be out of my house. I told him that was unacceptable and I had booked months prior, and he said that other people must've booked before me and said I only reserved a month prior (this is because my first reservation was done wrong and cancelled). He then called the traffic dept again and came back to say my reservation WAS confirmed, it was just the location that wasn't yet confirmed. He said the traffic dept would call me the night before to tell me where and when to pick up. I never got a call. Fortunately the truck was there at the location on the day of pickup, which was nothing short of a miracle by that point. Picking the truck up took a very long time. When returning the truck a few days early, my husband asked the person at the counter what the final cost would be. She did not have any answers and said we'd get a receipt emailed. I'm shocked at how awful this experience was. I have worked customer service and always understand the complexities of the job, but this can't be that difficult. Why is no one trained? Why does no one, including managers, have any idea what's going on? Why does the traffic department not call? Anyway, I've already discouraged friends and family from using Uhaul, and we certainly will not ever use Uhaul again.

lisa m. | Premières impressions |
Évaluation :

The employees were friendly Very helpful And help me set up the unit I needed for my moving packages

Brent S.
Évaluation :

Very nice location and friendly, helpful staff.

Lauren L.
Évaluation :

Very satisfied

Jason L.
Évaluation :

Had a problem with the door on the trailer the Guy at the uhual dealer in Kitty Hawk couldn't figure out how to fix it or how to swap it in the computer. Said he tried contacting Bedford NH location but got no response after I sat there for 1/2 hour Said it was going charge us double for returning it early so left with out a solution. Got in car called Bedford store And Tina answered right away and got the maintenance truck out to our location asap. She was great not sure why the other guy couldn't figure out How to fix the issue with a 12 hour drive ahead of us and a broken door.

DAVID A D.
Évaluation :

Le client n'a pas laissé de commentaire.

NADIA E.
Évaluation :

I originally rented from the Merrimack facility. I went into the facility in person as I had an issue 4 years ago with the truck I rented not being available which caused chaos. When I called to confirm 3 days prior to my rental “again” there were issues. The pick up time time was 3 hours later than agreed upon, which didn't work because my movers were already reserved. I was not told the truck size I asked for I would have to pick up in Bedford when I expected to pick up in Merrimack and then was told I had to call 1-800 Uhaul to fix the issue myself :( In result... I drove to the Bedford facility to try to arrange the original plans I had in person and they made everything right. They were understanding, empathetic, regained my confidence and had my truck out in the front ready for take-off on the day of my love. For this I am appreciative. So thank you Bedford facility.

william G.
Évaluation :

Get customer service personal with better personality.she got my truck and it's wasn't the right one.so I had to go through the whole process again.she didn't even say sorry.sorry goes a long way

Barry P.
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Le client n'a pas laissé de commentaire.

Erik A.
Évaluation :

I was disappointed to see no employees wearing masks. Unlike every other business I deal with, U-haul appears to be doing nothing to stop the spread of covid.

Paul D.
Évaluation :

No employees were wearing masks?

diane d. | Expérience générale |
Évaluation :

The staff was extremely helpful. The storage unit was easily accessible.

THEODORE B.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY A K.
Évaluation :

Le client n'a pas laissé de commentaire.

ron R.
Évaluation :

Great service IN Bedford and in Dallas.

judy R.
Évaluation :

The two gentlemen who were in the building were friendly and helpful. We appreciated their help.

Paul D.
Évaluation :

I thought it was strange no employees were wearing masks.

kevin c. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L.
Évaluation :

When I arrived for pick up Harold was great. He processed my pick up quickly and made sure the trailer was connected properly.

CHRISTOPHER F.
Évaluation :

The manager, Tara Mardones, was very helpful in correcting a discrepancy in my one-way move. The truck was 95% ready, but it had no trash bags and the inside of the windshield wasn't clean. I had to remove something like "dirty-rag" evaporated residue in order to see clearly.

DIANE D. | Premières impressions |
Évaluation :

Manager works hard to accommodate and see that your needs are met. Thank you

Colby R. | Premières impressions |
Évaluation :

Tara was extremely helpful. We had trouuble getting into our unit , some glitch in the system, and after moving all day the last thing we wanted to hear was that we needed to find another place to store our belongings. Tara made it happen though, somehow. Very appreciated!!

adam m. | Premières impressions |
Évaluation :

I was so amazed about the service. from the people on the phone at the pick up, at the drop off and they storage. Everyone was friendly, helpful and our move became so easy thanks to the U-hall team. Thanks so much for everything.

Tony L. | Premières impressions |
Évaluation :

General manager was outstanding. She was helpful, informative and polite

Joanna B. | Premières impressions |
Évaluation :

The staff were really helpful and walked us through the whole process with a friendly and professional manner. I would recommend this storage facility to family and friends.

jessie j. | Premières impressions |
Évaluation :

Tara Was great . Extremely thorough and helpful!

Kevin P. | Premières impressions |
Évaluation :

Tara was very helpful and answered all my ridiculous questions without hesitation. I’ve been recommending to everyone I know. Quick and easy, great pricing and convenient 24 hours 7 days was a must for me.

Theresa S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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