Évaluations des clients U-Haul Moving & Storage at Mcphillips

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Mcphillips

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Llyod C. le

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Le client n'a pas laissé de commentaire.

Brittany Z. le

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I booked a few days in advance to pick up at 10:30. When I got there I still had to wait in a “first come first serve line” and was 45 min late. Why book ahead of time if it doesn’t matter? The overall service was great. Staff was very kind and accommodating and did apologize for the wait. At this specific location the lady that helped us was kind and professional and knew what she was doing. The vehicle was clean and in great condition. No complaints besides the wait time. I would rent from here again and recommend!!

Joan B. le

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Email instructions were sent to the credit card payee. It should have been sent to the registered driver. So, the truck was not properly returned due to incorrect instructions on uhaul part.

Tanis L. le

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Le client n'a pas laissé de commentaire.

shaun f. le

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Nothing

arthur c. le

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I rented a car dolly on Friday September 7 it seem ok until the next day when I was traveling on the highway and noticed on my right mirror that there was something dangling from the trailer I pulled over and found that the right brake and signal light was not attached to the trailer and the only thing holding the light was three wires one wire became de attached from the light and now I had no light on the right side of the trailer I taped it in place until I got to my destination once there I repaired the wire and reattached the light with self tapping screws all worked after that and had no other problems

Alex G. le

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Simple things; for example I was given the key and the only walk around dealt with dents. I am not familiar with the vehicle I rented; there was an assumption that I would know all about it. I had confirmed a different vehicle (half-ton) and the current renters were late returning and their rental truck was full of furniture etc.?. Rather than cause a problem I went with a cargo van.In that case, perhaps going over simple things like;the mirrors are manual, the gas tank is here, Thanks I'll be back

Carey J. le

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U-Box rental, loaded on site at U-Haul, staff were fantastic and very helpful. 1st time moving in 10 years and will definitely use U-Haul again.

Bill S. le

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Le client n'a pas laissé de commentaire.

NICOLE N. le

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The original drop-off location was scheduled as Selkirk, MB. -that was a big disappointment so I drove the extra 50 km to return the vehicle to McPhillips in Winnipeg.

Brett S. le

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Very smooth process, knowledgable staff.

Diego A. le

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Le client n'a pas laissé de commentaire.

Carmale H. le

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More workers on busy weekends, especially end of the month. Or have separate worker for just moving supplies, ie boxes.

tho t. le

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Krista Bondwick helped me out with my trailer hooked .She was very helpful and ibwould recommended her to anyone going to that location.

James G. le

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Great Staff!!

Tom B. le

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Le client n'a pas laissé de commentaire.

Lisa R. le

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I was very impressed with the organization of the system and the return app that we used when we brought the trailer back. Glad to see U Haul is utilizing technology to make things easier. Loved how smoothly it went.

Adam T. le

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There really isn't anything to do better I picked up earlier than my time slot and they were open on the holiday Monday and it cost me less than expected fantastic experience as normal

tim d. le

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Le client n'a pas laissé de commentaire.

Mike T. le

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The experience with U-Haul has little to do with the people at the location. Overall this was the very worst experience I have ever had. Your scheduling is frustrating and caused me excessive stress. First you kept just changing the time of my booking when I had to coordinate with movers. I booked a month and a half ahead of the day I needed the truck and car transport for a cross-country move. Yet I was scrambling when you confirmed my rental the day before 4 1/2 hours later than I booked. I had to re-arrange the movers to a later time in the day. On the morning of the move you suddenly tell me I have to go to another location to pick up the car transport. Again - I have no time for this as I have movers coming.I was forced to go get the moving truck at Regent, bring it back to my house, drive to this location and rent a truck to bring the car transport back to my house, then drive the truck back to McPhillips and drive home to St Vital. I had to remind you to give me blankets but for a 26' moving truck you only gave me 12 blankets. Another family member previously rented the pods (another scheduling disaster) and had 12 blankets per pod! You clearly have the corner on the market and don't care at all about your customers. You never once tried to make anything better. Basically, if getting a truck ON TIME is important, it is clearly necessary to rent it at least a full day ahead of the day you need it. I would never recommend U-Haul.

Ryan P. le

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We booked the trailer at route 90 location and nobody let us know that it was changed to Mcphillips. So it put the whole moving day behind schedule

mary g. le

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I had excellent service, however, there was a rude, verval abusive woman swearing at the service clerk. She appeared to handle the situation in a good way. Is it possivle to have the $15.00 damage credit back if there was no damage...just my thoughts.

KATTIE F. le

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Cheaper prices

Jason F. le

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Staff was super helpful. The new check in wasn't too good though. I don't have a smart phone so I wasn't able to confirm the photos and mileage, this made it more difficult for me. Luckily the staff were very helpful to get me through it.

PETER A. le

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Good service

Marcella W. le

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The general manager (I think her name was sherrie) was so helpful. The computer system appears to be VERY glitchy and unreliable, but the GM was able to ensure we had our reservation for when we needed it.b

Dallas J. le

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Le client n'a pas laissé de commentaire.

Stephan C. le

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You guys are amazing. And extremely professional at what you do. I had left some important papers and they kept it in the safe for me Until I came to pick it up. Amazing service

George B. le

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All went well, but, no receipts for my transaction provided. Why is that. As a former investigator, this concerns me.

Caryne T. le

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For any rental vehicule, i expect the outside (and inside) to be clean enough to do a proper inspection of previous damage before leaving the parking lot; in other words, not covered of dirt to the point of not being able to tell whethet there scratches or other damage otber than those that are marked. The vehicle was so dirty on the outside that it was even impossible to tell the marks and scratches already marked. In addition, sending a link via cell phone text to the customer with an image showing where previous damage was marked and 1) not giving a free wifi access to the customer; 2) not having a paper copy or ipad to show the image to the customer; and expecting the customer to have a cell phone (some people mag not) is outrageous. I don't own a car anymore by choice and rent one whenever needed. This cargo van rental is by far the worse vehicle rental experience i have ever had.

Noel M. le

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Le client n'a pas laissé de commentaire.

shawn d. le

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Customer service was awesome. Very friendly staff .thank you. Shawn

KAEREN A. le

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Le client n'a pas laissé de commentaire.

Valerie R. le

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The manager at this location is amazing! Thanks for all that you do!

NATHAN R. le

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We liked our experience there.

JOSHUA M. le

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Would recommend to friends and family

Joey N. le

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Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Ashleigh M. le

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Very helpful

Kyle B. le

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Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Lucy P. le

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The staff where very helpful and polite

Newton B. le

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A very pleasant experience, helped by very knowledgeable staff

Lawrence F. le

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The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Adam C. le

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Cheryl S. le

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The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

RACHEL Q. le

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The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

Lynda R. le

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Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Leah B. le

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The staff went above and beyond and were so accommodating.

Kyle B. le

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I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

jean francois v. le

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We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

Silvia P. le

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message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Joseph T. le

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Very good service

Daljit B. le

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Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.

Jansen P. le

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I rented it for a month used it for one day costed me 100 dollars and they could not at least 50% back its vial. Then the manager was staring at me like she had power over me. She made rude commenets