Customer Reviews for U-Haul Moving & Storage at Mcphillips

Évaluation :

5

Nothing. You are doing a great job already

Évaluation :

5

Friendly and courteous service.

Évaluation :

4

First, U-Haul should give the online customer the choice of paying online ahead of time, and if they don't pick it up, they pay a fee. That way, we wouldn't have to depend on staff to do the transaction. The particular woman who walked off while I was trying to pay for the trailer should not be allowed to handle U-Haul transactions.

Évaluation :

5

The running lights on the trailer were not working. We found out when we were pulled over by the police at 1 AM. The problem was a wire was frayed and broken - I ended up doing a roadside fix myself - or we were not allowed to proceed. Two other wires were also frayed but not yet broken. Maybe the wires on trailers should be inspected upon return?

Évaluation :

4

Should tell customers that they'll recieve a text before turning in keys to do thinks on return of truck

Évaluation :

5

It was a great experience with U-haul. I booked 15” truck and something went up so they upgraded the size to 20” for same amount as my original booking, however there was a miscommunication, the return time was changed and I wasn't informed. Good thing the, reservation department was very helpful. I suggest to use the online to check your booking it was very convenient.

Évaluation :

4

Have more vehicles available at a more convenient location.

Évaluation :

5

Great customer service!

Évaluation :

5

Team were very helpful and understanding when I returned truck later than I originally told them because of moving the weekend of our last storm …

Évaluation :

5

Keep doing the same thing.

Évaluation :

5

Amazing service at check out

Évaluation :

4

Nothing at the present time . Thank you

Évaluation :

5

Customer service was excellent. Will diffidently go back. Very Friendly.

Évaluation :

5

The women was a wonderful person to deal with loved my experience!!

Évaluation :

2

Broken in to multiple times with useless insurance that didn't cover a thing !!

Évaluation :

5

Owner was very friendly. Service was quick and prompt. I would definitely use their services next time I am in Winnipeg.

Évaluation :

4

While driving warning about servicing stability started flashing

Évaluation :

1

Aweful customer experience. Truck was stuck in ice on the unplowed poorly maintained lot. Fine, it happens. Next rental was 6 hours later, manager told me of it came back early or truck got unstuck they would phone. Both of these things happened and they did not phone me early. I was then told I would be given a discount when I was charged. This also did not happen. Sincerely aweful rental experience.

Évaluation :

5

i used the online reservation but instead changed it to seeing the person at uhaul. They were friendly, knowledgable, and quickly got me into a truck and on the road. Nice online services, and Nice in person services.

Évaluation :

5

Thank you for letting me use the storage for my personal belongings. I really liked it. It was all excellent, and the staff was very helpful and friendly. Keep up the good work.

Évaluation :

3

Communications about billing was very poorly conducted I called to cancel over the phone a few times with no answer to this location. No message responses Called main office in which they confirmed they cancelled unit Got another call this week after already cancelled stating they need payment . Informed person calling that I already cancelled with main office Totally lack of coordinated access. For this reason will not access this location again I do share though on a late evening a young man was present and was very helpful with me.

Évaluation :

4

Snow tires on the trucks would be helpful

Évaluation :

5

Service was friendly, It was my first time renting a 10' truck. The customer rep made it easy to know what to expect on the vehicle. The surveys were right! Mcphillips is a great location! Thank you for being a great part of the next chapter of my life (moving to my 1st home)

Évaluation :

5

The staff was prompt and quick to help. Fast and positive experience.

Évaluation :

5

We had to extend a couple ot times without no problem, very friendly service

Évaluation :

3

The van I used had really loose steering when driving Meaning was wandering all over . Exhaust had a leak , real loud Hard on fuel Other then that it was nice and clean Over all experience was good

Évaluation :

5

I have no complaints

Évaluation :

2

TERRIBLE EXPERIENCE AT THE WILKS LOCATIONS THAT THE MCPHILLIPS LOCATION CAUSED

Évaluation :

5

Perhaps more than one check out check in clerk but even with just one counter person the wait was not overly long. Many thanks.

Évaluation :

5

There was a girl working that day. It was super bad weather outside. She had multiple truck started and warmed up for customers, organized and fast. Originally I was supposed to pick up from a location on Arlington and they didn't even open. I stood there for half hour hoping they will soon show up.

Évaluation :

1

The deposit

Évaluation :

1

The service behind the dasce was way to slow. It took 1hr to finish off the paperwork wehn I dropped it off

Évaluation :

3

Include the equipment reserved and paid for. We paid for two dollies and one appliance dolly and just got one dolly. I was not happy with the lack of equipment especially after I had spoken with a representative the day before and they confirmed there would be three.

Évaluation :

5

Went over and above to help us and give us all the information we needed

Évaluation :

5

The three guys were awesome helpful and answered everything for me

Évaluation :

3

There were no dolly available when I had reserved one at the same time of the vehicle. I would have appreciated a call to inform me of this prior to picking up the vehicle, I would have adjusted my rental date.

Évaluation :

4

Need for customer service at the desks

Évaluation :

5

Consider replacing the worn out tires to get better traction on snow. Thanks

Évaluation :

4

Hitch weight too heavy to lift for an elderly man on the 6 x 12 enclosed trailer. I brought a 7 foot 4x4 to use as a lever to remove trailer coupler from my hitch. Parking lot is too small and congested, took several maneuvers to back the trailer into it's parking space.

Évaluation :

2

The people at this location needs to be more polite and courteous while talking to customer's. I was late in returning the truck and got a call from Melissa 15 minutes prior to the return time and i explained that if i would have got a call little early i would have made some arrangements but she was TOO RUDE and said it is not our responsibility to call you are responsible. I understand the timelines but the message could have been delivered in a polite way. Definitely a big ZERO on customer service.I will never go back to this location. I have been renting trucks every week from the Inkster location and never had a problem.

Évaluation :

2

It would have been nice to have been verbally reminded of the fuel service charge. While I understand it's my responsibility to read the contract- most places go over pertinent information verbally as well to reinforce all the details. This was not done at this location.

Évaluation :

3

The heater in the van was not working properly , so My feet and hands are freezing.

Évaluation :

5

Customer service could be a little bit better and the explaining of how the procedure actually goes. Other than that good job uhaul.

Évaluation :

5

There was only one staff in the store and she was amazing. She was very helpful and kind. I highly recommend. I use uhaul services often and will continue to because of the amazing staff.

Évaluation :

5

They guy was very helpful and gave keys for my rented truck. Within 5 mins

Évaluation :

5

Merci

Évaluation :

3

I have booked dollies but they were not avaliable and I had not been informed about it.

Évaluation :

5

Melissa was fantastic, she had the trailer shovelled and ready when i arrived to pick up my reservation. It would have been nice to have more locations with these types of trailers available but it all worked out. Very impressed with the service, beyond my expectations and previous experiences with U haul.

Évaluation :

5

I have no complaints. Customer service guy was fast and friendly. I was in and out in no time

Évaluation :

4

Was easy to move in and out, the staff were friendly and very helpful. Krista was just GREAT! Will definitely use Uhaul again.

Évaluation :

5

When I arrived the truck was not hitched to the trailer. It was commented that they didn't see the reservation

Évaluation :

1

Rented the truck for 1 day. Employee said if it was dropped off that night would be charged for 1 day. Dropped it off that night after hours called the next day to confirm charge. Get the receipt stating they charged 2 days, and extra 60 dollars!!!! Poor customer service

Évaluation :

5

Your on track the staff was excellent , very helpful and courteous. I would rate your service a perfect 10. They made my stressful move easy to deal with and I plan on referring you too all my friends

Évaluation :

5

First time ever using uhaul and other than having the difficulty finding something closer to where I was, it was easy and a stress free experience. Merci.

Évaluation :

5

booked the truck online, picking it up was a very quick process as was the return. Staff was knowledgeable and courteous. Truck was clean inside and out and worked great. Very positive experience!!

Évaluation :

5

The truck we rented did not have a dolly, nor did they have any available to rent.

Évaluation :

4

the truck is clean but it smelled of cigarette. maybe a burst if febreze would have helped.

Évaluation :

2

Inside of truck was dirty windshield sheared with i don't know. Definitely not sanitized. No sanitized clothes available for me to stay least clean.

Évaluation :

5

Quick service with excellent information provided. Would rent there again

Évaluation :

2

Climate control didn't seem very good. The steel footings for my east wall were rusty. I wouldn't store any furniture I cared about in that locker. Separately: I slipped and fell outside the office door when I came to do my move out, and the whole parking lot was pretty icy. Maybe throw some gravel or sand down. On the plus side, all the admin stuff was easy and the staff were good in person and on the phone.

Évaluation :

5

Put some windshield liquid in the vehicles and an air station that actually works on location.

Évaluation :

3

Tried to confirm my storage location info and I was sent to 3 different location. I booked online.

Évaluation :

4

I am happy with uhaul but I am disappointed that I never recieved the free month as promised. Krista offered to cover November in lieu of but I don't need storage for November. To resolve this I would like a credit to be put on my credit card. Thanks

Évaluation :

2

Worker I was dealing with messed up every step of the way. She assigned the wrong unit and we were trying to enter with our code but it wouldnt let us. We go back to tell her, she "fixes" it so we walk all the way over to try to enter our storage unit with our code... doesnt work. we walk all the way back again to tell her its still not working, she says she will meet us over there. Okay so now she tells us its not working cause she assigned the wrong unit so thats why the door wasnt unlocking. now i receive an email saying our rent is past due and im being charged a late fee... we dealt with her only two days ago.. paid for the storage unit that same day. So im confused as to why im being charged double rent for one month? I guess she must have messed up again.

Évaluation :

5

Very friendly and helpful. Staff are awesome and patient and made moving a more pleasant experience.

Évaluation :

1

I was stolen here :( I would like to get the insurance compensation.

Évaluation :

5

Very please, answered all my questions. Very helpful.

Évaluation :

3

The door on the storage compartment was too small and door broken. The staff was awesome though

Évaluation :

4

I was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!

Évaluation :

5

Krista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.

Évaluation :

1

It took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.

Évaluation :

5

Over all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome

Évaluation :

5

The guy that helped me was very friendly and helped me get what I needed.

Évaluation :

2

The space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.

Évaluation :

5

l.love.everthing.thanks

Évaluation :

2

If I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month. There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it. I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul. I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.

Évaluation :

4

The lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit. No big deal, but leaving room to enter and exit is a good idea! Otherwise very good service.

Évaluation :

3

The outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.

Évaluation :

4

When I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn't. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10

Évaluation :

2

I paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.

Évaluation :

3

Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.

Évaluation :

5

Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.

Évaluation :

5

I only stopped renting from you because I had received a free year somewhere else.

Évaluation :

5

The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Évaluation :

5

The manager at this location is amazing! Thanks for all that you do!

Évaluation :

4

We liked our experience there.

Évaluation :

4

Would recommend to friends and family

Évaluation :

5

Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Évaluation :

4

Very helpful

Évaluation :

3

Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Évaluation :

5

The staff where very helpful and polite

Évaluation :

5

A very pleasant experience, helped by very knowledgeable staff

Évaluation :

5

The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Évaluation :

5

.

Évaluation :

4

The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

Évaluation :

3

The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

Évaluation :

2

Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Évaluation :

5

The staff went above and beyond and were so accommodating.

Évaluation :

1

I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

Évaluation :

5

We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

Évaluation :

3

message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Évaluation :

5

Very good service

Évaluation :

1

Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.