Customer Reviews for U-Haul Moving & Storage at Mcphillips

Évaluation :

5

Thank Sunny. After the long trip I was extremely tired, he attended to me promptly and helped me move the auto transport to the parking lot. Excellent communication skills. He is undoubtedly an asset to the Uhaul centre!

Évaluation :

2

Bad treatment, not fulfill promises

Évaluation :

5

Excellent service

Évaluation :

5

Very good customer service

Évaluation :

5

Rien

Évaluation :

3

A service person advised a rate within so many KM. Upon returning the vehicle the rate was different than we were advised. Return sales reps speak too fast and mumbled through all the jargon. Lacked friebdliness but were efficient enough. Also, what the hell is a safe trip fee? Not defined on the contract.

Évaluation :

5

When I was there and rented a pickup truck it was all damaged I guess it must have been stolen they said the truck was dirty inside was cleaned but overall at the end of the day I needed a vehicle so good job they were polite kind and friendly I rent pickup trucks every weekend sometimes I would have to go to Inkster for one day and then I have to go to McPhillips the other day that was a hassle in the meantime they have pickup trucks just not at one location

Évaluation :

5

Pick up location and process top notch

Évaluation :

4

The truck box needed to be swept out because it wasn't there was small rocks and sand in it, and the ramp was full of little stones and the windows were dirty and cloudy

Évaluation :

5

I loathe not being able to call the places directly Online booking is a nightmare

Évaluation :

5

The girl who told us we needed to go back to mcphillips (from the regent location) was completely rude and dismissive of us. Very disappointed.

Évaluation :

4

Had issues getting in to storage unit because of losing key and staff were no help and rude

Évaluation :

5

The assistant was helpful.

Évaluation :

1

No one pick up the phone during office time. No one reply the email I called in to cancel the storage before the due date to avoid to pay another month. However, the staff cancelled my storage a week later, now Uhaul is charging me another month of storage fee plus late fee. I am very unhappy with this.

Évaluation :

4

My original booking/truck was for Saturday at 830am but due to a truck being stolen of the lot my booking was changed to 3pm. This was very inconvenient but Tyler helped us out and made us a priority which we appreciated. As soon as a truck came back he called us and we were able to pick it up much earlier. He was amazing! The truck had everything that we rented except for the furniture dolly. The furniture pads were dirty however - full of sand which dirtied up some of our items.

Évaluation :

4

Thanks was all good, forgot the name of person i delt with, but very pleasant

Évaluation :

5

This was not the first time we had rented from uhaul and it won't be the last. Booking, pickup and drop-off was quick and easy. Staff is always informative and easy going. I have no suggestions for improvement.

Évaluation :

5

Aucun

Évaluation :

4

Everyone was very helpful and calm on a stressful day like moving day. The equipment was clean and operational… sucked to have the blankets and dolly in the truck took away from the space in the bed of the truck . That is my only frustration trying to pack things around that stuff just stuck there maybe consider changing the approach I understand it's an easy up sell but made it difficult moving.

Évaluation :

5

Great experience. Worked with us through the rental to help us look to extend the timeline at our request. When a hiccup came in with needing to make another adjustment, they worked hard to accommodate us; especially considering the other month-end rentals that were also happening. Couldn't ask for more from the staff team in helping us out; so very much appreciated!

Évaluation :

3

The windows were very dirty inside. Other then that is always great . Merci

Évaluation :

5

Nothing; head gal Crystal was well versed, and incredibly knowledgeable.

Évaluation :

5

great great.. nice people very helpfully

Évaluation :

2

Sent out a trailer with wiring issues causing faulty brake lights and turn signals. Prior to picking up the trailer i was told i would need to go 3 hours away to pick up the trailer with very little compensation. I booked the trailer over two months in advance and this is the service i get. Really!

Évaluation :

3

We arrived just before midnight and tried for over 20 minutes to complete the online drop-off process. We were not successful and had to simply leave the vehicle and the keys. It was very frustrating, particularly at the end of a very long and busy day.

Évaluation :

5

Always had a good experience there and I rent reasonably often for various reasons/uses etc.

Évaluation :

2

When I got there to pick up my reservation, the price increased by >$50 compared to my reservation. Was told "it's an automated system and nothing I can do". Bait and switch ...

Évaluation :

3

It's very expensive in the End

Évaluation :

5

Thank you for the quick and professional service they gave me.

Évaluation :

5

Nothing. You are doing a great job already

Évaluation :

5

Friendly and courteous service.

Évaluation :

4

First, U-Haul should give the online customer the choice of paying online ahead of time, and if they don't pick it up, they pay a fee. That way, we wouldn't have to depend on staff to do the transaction. The particular woman who walked off while I was trying to pay for the trailer should not be allowed to handle U-Haul transactions.

Évaluation :

5

The running lights on the trailer were not working. We found out when we were pulled over by the police at 1 AM. The problem was a wire was frayed and broken - I ended up doing a roadside fix myself - or we were not allowed to proceed. Two other wires were also frayed but not yet broken. Maybe the wires on trailers should be inspected upon return?

Évaluation :

4

Should tell customers that they'll recieve a text before turning in keys to do thinks on return of truck

Évaluation :

5

It was a great experience with U-haul. I booked 15” truck and something went up so they upgraded the size to 20” for same amount as my original booking, however there was a miscommunication, the return time was changed and I wasn't informed. Good thing the, reservation department was very helpful. I suggest to use the online to check your booking it was very convenient.

Évaluation :

4

Have more vehicles available at a more convenient location.

Évaluation :

5

Great customer service!

Évaluation :

5

Team were very helpful and understanding when I returned truck later than I originally told them because of moving the weekend of our last storm …

Évaluation :

5

Keep doing the same thing.

Évaluation :

5

Amazing service at check out

Évaluation :

4

Nothing at the present time . Thank you

Évaluation :

5

Customer service was excellent. Will diffidently go back. Very Friendly.

Évaluation :

5

The women was a wonderful person to deal with loved my experience!!

Évaluation :

2

Broken in to multiple times with useless insurance that didn't cover a thing !!

Évaluation :

5

Owner was very friendly. Service was quick and prompt. I would definitely use their services next time I am in Winnipeg.

Évaluation :

4

While driving warning about servicing stability started flashing

Évaluation :

1

Aweful customer experience. Truck was stuck in ice on the unplowed poorly maintained lot. Fine, it happens. Next rental was 6 hours later, manager told me of it came back early or truck got unstuck they would phone. Both of these things happened and they did not phone me early. I was then told I would be given a discount when I was charged. This also did not happen. Sincerely aweful rental experience.

Évaluation :

5

i used the online reservation but instead changed it to seeing the person at uhaul. They were friendly, knowledgable, and quickly got me into a truck and on the road. Nice online services, and Nice in person services.

Évaluation :

5

Thank you for letting me use the storage for my personal belongings. I really liked it. It was all excellent, and the staff was very helpful and friendly. Keep up the good work.

Évaluation :

3

Communications about billing was very poorly conducted I called to cancel over the phone a few times with no answer to this location. No message responses Called main office in which they confirmed they cancelled unit Got another call this week after already cancelled stating they need payment . Informed person calling that I already cancelled with main office Totally lack of coordinated access. For this reason will not access this location again I do share though on a late evening a young man was present and was very helpful with me.

Évaluation :

4

Snow tires on the trucks would be helpful

Évaluation :

5

There was only one staff in the store and she was amazing. She was very helpful and kind. I highly recommend. I use uhaul services often and will continue to because of the amazing staff.

Évaluation :

4

Was easy to move in and out, the staff were friendly and very helpful. Krista was just GREAT! Will definitely use Uhaul again.

Évaluation :

2

Climate control didn't seem very good. The steel footings for my east wall were rusty. I wouldn't store any furniture I cared about in that locker. Separately: I slipped and fell outside the office door when I came to do my move out, and the whole parking lot was pretty icy. Maybe throw some gravel or sand down. On the plus side, all the admin stuff was easy and the staff were good in person and on the phone.

Évaluation :

3

Tried to confirm my storage location info and I was sent to 3 different location. I booked online.

Évaluation :

4

I am happy with uhaul but I am disappointed that I never recieved the free month as promised. Krista offered to cover November in lieu of but I don't need storage for November. To resolve this I would like a credit to be put on my credit card. Thanks

Évaluation :

2

Worker I was dealing with messed up every step of the way. She assigned the wrong unit and we were trying to enter with our code but it wouldnt let us. We go back to tell her, she "fixes" it so we walk all the way over to try to enter our storage unit with our code... doesnt work. we walk all the way back again to tell her its still not working, she says she will meet us over there. Okay so now she tells us its not working cause she assigned the wrong unit so thats why the door wasnt unlocking. now i receive an email saying our rent is past due and im being charged a late fee... we dealt with her only two days ago.. paid for the storage unit that same day. So im confused as to why im being charged double rent for one month? I guess she must have messed up again.

Évaluation :

5

Very friendly and helpful. Staff are awesome and patient and made moving a more pleasant experience.

Évaluation :

1

I was stolen here :( I would like to get the insurance compensation.

Évaluation :

5

Very please, answered all my questions. Very helpful.

Évaluation :

3

The door on the storage compartment was too small and door broken. The staff was awesome though

Évaluation :

4

I was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!

Évaluation :

5

Krista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.

Évaluation :

1

It took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.

Évaluation :

5

Over all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome

Évaluation :

5

The guy that helped me was very friendly and helped me get what I needed.

Évaluation :

2

The space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.

Évaluation :

5

l.love.everthing.thanks

Évaluation :

2

If I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month. There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it. I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul. I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.

Évaluation :

4

The lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit. No big deal, but leaving room to enter and exit is a good idea! Otherwise very good service.

Évaluation :

3

The outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.

Évaluation :

4

When I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn't. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10

Évaluation :

2

I paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.

Évaluation :

3

Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.

Évaluation :

5

Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.

Évaluation :

5

I only stopped renting from you because I had received a free year somewhere else.

Évaluation :

5

The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Évaluation :

5

The manager at this location is amazing! Thanks for all that you do!

Évaluation :

4

We liked our experience there.

Évaluation :

4

Would recommend to friends and family

Évaluation :

5

Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Évaluation :

4

Very helpful

Évaluation :

3

Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Évaluation :

5

The staff where very helpful and polite

Évaluation :

5

A very pleasant experience, helped by very knowledgeable staff

Évaluation :

5

The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Évaluation :

5

.

Évaluation :

4

The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

Évaluation :

3

The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

Évaluation :

2

Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Évaluation :

5

The staff went above and beyond and were so accommodating.

Évaluation :

1

I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

Évaluation :

5

We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

Évaluation :

3

message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Évaluation :

5

Very good service

Évaluation :

1

Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.