Customer Reviews for U-Haul Moving & Storage at Mountain Shadows

245 évaluations

4725 Centennial Blvd   Colorado Springs, CO 80919
(North of Marigolds Café & Bakery)

(719) 694-2269

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 7h am à 2h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(719) 694-2269

4725 Centennial Blvd
Colorado Springs, CO 80919
(North of Marigolds Café & Bakery)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 7h am à 2h pm
  • Dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 5h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

All of the staff member were beyond helpful at this location. From drop off of equipment, to storage, and truck rentals they handled it all. Absolute rockstar team. The hours of the location were limited on weekends but that seems to be more of a staffing issue than a problem with the actual location. These guys are great and we will be back to them again!

Drew D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Freddie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim m.  |  Expérience générale 
Évaluation :
5

Have used other uhaul facilities, far and away this was the best experience ever!! 2 gentleman at the front desk were professionals with great attitudes!! They say service has gone downhill, not here, great job!!

Vince M. 
Évaluation :
4

Customer service on site was excellent. I was not aware of having to provide a reference when picking up after hours. This caused a delay

Kevin T. 
Évaluation :
5

This was a new van with less than 3000 miles. Best van rental to date.

WAYNE G. 
Évaluation :
5

This was probably my best experience at any U-Haul location to date. Quick in and out - very helpful and friendly staff.

Dale S. 
Évaluation :
5

This location is by far the best moving experience I have ever had. The staff is helpful, friendly, and really go out of there way to make you feel welcomed. I would recommend using this location even it's not the closest one to you, it's that good.

Jason N. 
Évaluation :
5

I did the Truck Share with a 5:30AM pickup time. Thanks to not having to wait until the office opened I actually had my whole project completed before 7AM! This was very handy!

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korissa G.  |  Premières impressions 
Évaluation :
5

GREAT service and experience. They were excellent in helping me out with everything and explaining it all. The first time I rented a UHAUL, it was a great experience.

Lori E. 
Évaluation :
5

The two ppl working were kind and friendly

Samantha A. 
Évaluation :
5

Jason and Justin were LOTS of help. After picking up 8 UBoxes over a period of a month, I got to know them pretty well. They were flexible and helpful and always positive. My ONE complaint is with the telephone system UHaul has in place. I could never call the facility directly to let them know about last minute changes, etc.. Maybe that's a time saver, an expedient for your corporate dollar bottom line, but it makes for very poor communication and left a bad taste in my mouth. Fix it.

MATTHEW C. 
Évaluation :
2

My local reservation for Woodland Park was changed to Colorado springs which increased the amount of mileage I had to pay by 40 miles. The person at Uhaul was not friendly and a bit full of rubbish.

Elias E. 
Évaluation :
5

Customer service was IMPECCABLE! Friendly and helpful throughout the entire process. The truck was clean and well maintained. Dave and Jason were absolutely wonderful!

Hannah W. 
Évaluation :
5

Helpful and friendly staff

Celine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique D. 
Évaluation :
5

Better internet so finishing paperwork is easier.

Teresa L. 
Évaluation :
5

This location was very clean. The GM and assistant were on top of things. They hooked up the trailer to my truck. Checked the lights and it was smooth and was very easy to rent. I will be back.

Ricardo B. 
Évaluation :
2

Date and switch it was much more expensive than they initially told me the rate was supposed to be $29 per day and I got charged a lot more for 2 of the days.

ALEXANDER M. 
Évaluation :
5

The staff was incredibly helpful and informative! super glad I chose this location.

Andrew D. 
Évaluation :
5

I was very well attended.

Fredy S. 
Évaluation :
5

Extremely friendly and very helpful, transaction went smoothly

marshall K. 
Évaluation :
5

Staff was friendly, knowledgable and efficient. We completed our moving task very quickly.

Douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Jason was fantastic in helping us get the trailer hitch raised to be safe while hauling the gravel. Very helpful and positive!

Kathy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

I received 3/4 of a tank, drove 9 miles away from home just to pickup the van then after finishing the job in about 5 hours returned the vehicle with a full tank, I think that if the would have taken in consideration that I went out of my way to pickup the van, taking those 9 miles from the price will make a costumer service better

NIELSY B. 
Évaluation :
1

Mr. Bustos Insisted on calling an emergency contact saying it was “company policy.” This never occurred before and asked where I could find the policy online or otherwise. He could not provide the information and told me to contact corporate. Left several messages with corporate which have been ignored. I will never use UHaul again.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

owner and staff were so kind and helpful, the units and facility was super clean, would recommend to others and will make a great google review

alejandeo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Expand access hours would be great.

Shadd K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA J.  |  Premières impressions 
Évaluation :
5

Jason is excellent and the positive experience started with a phone call. His level of knowledge and willingness to help during the whole rental return/storage process is excellent. Merci

David B.  |  Premières impressions 
Évaluation :
5

Jason and his staff at this location are very friendly knowledgeable and helpful.

David B. 
Évaluation :
5

I called on 3/14. Came in to complete paperwork on 3/16, move- in date will be Saturday, 3/19.

Susie J.  |  Premières impressions 
Évaluation :
5

Staff was friendly, helpful, and courteous. Unit and facility clean. Carts at entrance to load storage items was a nice feature. Present access hours on weekend not convenient but were told this would change once work on facility is completed. We were able to work around the hours and move our storage items into our unit.

Katherine P.  |  Premières impressions 
Évaluation :
5

Jason was terrific. Staff was professional, knowledgeable and very helpful. Facility is bright, well-lighted and truly climate controlled. Lots of dollies and carts. Going to this facility will make a stressful move much easier.

MARJORIE L.  |  Premières impressions 
Évaluation :
5

The team of young professionals at this location were efficient and competent, and gave great service each time I went in. Highly recommend!

Tami C. 
Évaluation :
4

Staff was great in every location. The Fort Worth location seemed short staffed but they were great to work with. That's why it's a 4 star review and not a 5 star.

Susan L. 
Évaluation :
5

Chandler was great and very professional!

Benedict M. 
Évaluation :
5

Your online instructions do not mention the extra collateral needed to pick up a truck. Scrambling on arrival to find someone to answer their phone is a problem. Also your online pick up and drop off would not work for me. Luckily there was someone present to allow for both ends of the transaction.

John F. 
Évaluation :
3

I found it disappointing that after specifically signing up for an in person pick-up due to not having a smartphone (Which I told the person on the phone when I reserved the truck), I was then switched to a self pickup without my consent. I had to manually switch it back twice because I was switched twice without wanting to! And then I was not informed that due to the having a 24hr rental I would be forced to do a self return because the office closed early the following day. I was left scrambling on site to find someone with a smartphone to help me do the return. I found it extremely frustrating and stressful and it gave me a very negative view toward Uhaul. The representative behind the counter when I picked up the truck was great, but whoever was responsible for forcibly switching my preferences made me feel very disrespected.

Hannah M. 
Évaluation :
4

I will NEVER use that stupid awful self pick up again! Terrible experience. My phone could not find my location! Even after I gave Uhaul total permission. Never ever ever again. The WORST experience EVER! It sucked!!!! Returning the truck was no joy either! SO STUPID!

Keith K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charalampos K. 
Évaluation :
5

Our driver was amazing. She should get a raise. She put the pods exactly where we needed them. She was so sweet and kind and it was amazing. You should give her a huge raise she is a great representative for your company.

Ken J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

User experience was very frustrating. took way too long, and redundant from what I did online. PLUS, i was told expense would be $22,95 initially. adding is understandable, but the $2 should have been a part of the initial expense I was told at the beginning. Plus the whole experience took way to much time.

Daniel B. 
Évaluation :
5

Thank you for taking great care of my items, shipping from Maine and storage. Very friendly service. Helene Fagerquist

Helene F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jana S. 
Évaluation :
5

Everybody was very friendly, quick to provide help, and did a great job working with my schedule. I will gladly return when I need more U-haul equipment.

Donald E. 
Évaluation :
5

It was great!

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

The online app gave me issues, on pickup and drop off. On pickup it took a very long time to get it started, waiting for an agent. On drop off the rental wasn't on my app. I had to call and again, long wait times.

Mitchell S. 
Évaluation :
5

Overall, I am very impressed with U-Box experience. This includes the service provided at my starting point in Orange County CA. Every point of contact, either by email, phone or in person has been simply amazing. Good job!

JOhn G. 
Évaluation :
5

Close the location on 3120 N. Nevada...the service is horrible and requirement s like 2 reference calls is ridiculous and drive me to cancel my reservation there after standing in line for 45 mins and finding the calling references ridiculous. Fortunately I found a vehicle at the centennial location and the experience was fine

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan R. 
Évaluation :
5

I picked up the van during off-hours. The process was not as simple as it is marketed to be. Many of those steps can be done in advance and verified ahead of time. I had no idea I would have to go through so many steps and have to wait between each step for someone to verify the information or, that they would call someone to verify that I am who I say I am. It took a lot longer than I thought it would.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
1

Worse on-line check in process ever. After entering all information twice I get a message that the website was “down for maintenance”. After calling the 800 number and being on hold for 15 minutes the response was that my Phone was the problem. Beyond frustrating.

Daniel O. 
Évaluation :
4

Pricing is misleading. This is a corporate issue, not a local franchise level. Says one price on the side of the truck, that is never even applicable to the final amount charged. Uhaul should not be advertising a flat rate if everything is charged by mile! Or sending emails with a quoted price, if the price is only determined by mileage. Not happy with this experience.

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

First time using Ubox-it was a good experience start to finish as I was moving several states away, by myself. Everyone was great and my stuff got here in one piece!

Franklin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JON Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
2

Easy to schedule. Delivery in Oregon was poor; rescheduled when they failed to deliver. Picked up on time. This was a true cluster. I will use a different company next time. Shipping notice Received notice and told when it would be delivered Request for delivery instructions and then NOTHING. *Do not respond* email. No information on how to contact AH HA! Billing me for storage when you failed to deliver Friend took over because I was too angry to complete Delivery as replanned.

CYNTHIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Remove The Right Move from list of movers. I was scammed.

Robert P. 
Évaluation :
5

Randi was friendly, knowledgeable, and very professional....top notch, highly recommend!

Scotty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

DO NOT DO ONLINE CHECK-IN: it is terribly tedious and takes 3 times as long to check in as working with a real person. I wish I would have opted for in-person check-in. On site staff was very Friendly and helpful!

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARA C. 
Évaluation :
5

The staff was extremely helpful, friendly, and knowledgeable!

amy M. 
Évaluation :
5

Angie was AMAZING!

Zachary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth I. 
Évaluation :
5

Excellent customer service no recommendations ar this time

Timothy E. 
Évaluation :
5

I was really frazzled and stressed and Angela was amazing, she helped me every step of the way picking up and returning. She was so patient with me and kind, as well she helped me through the online app. It's rare you see someone care like that. great customer service! Merci.

Kathryn S. 
Évaluation :
5

Great customer service and support. Thanks,

Hugh D. 
Évaluation :
5

Super helpful, fast, clean! Best Uhaul experience ever. I will never rent from another location again. Merci.

Jourdan W. 
Évaluation :
5

Angie is wonderful - friendly, smart, customer-focused.

Douglas L. 
Évaluation :
5

Nothing. Jason (I believe) was great. Super helpful.

GERALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

T Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E H. 
Évaluation :
5

Keep smiling

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph R. 
Évaluation :
5

very professional!

RICHARD P. 
Évaluation :
5

We worked with several members of your staff at this location and all of them provided excellent service. Merci.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorris N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
5

Great experience...easy and quick!

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louie S. 
Évaluation :
5

Thank you for storing our items. This account should now be closed. We returned the pod on 4/26/20.

Philip M. 
Évaluation :
4

I personally wasn't happy with a picture being taken on me. My license I understand, but the picture of me pissed me off. I don't like people taking photos and keeping them on any system. My license is proof. Due to this policy, I will not give the experience a great review.

Joel M. 
Évaluation :
5

Service here can't be beat!

Thresea Z. 
Évaluation :
5

Easy move and very helpful staff

Margaret R.  |  Expérience générale 
Évaluation :
5

Helpful and courteous.

Gerry H.  |  Expérience générale 
Évaluation :
5

Kathrine was awesome,professional and great

Daniel G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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