Customer Reviews for U-Haul Moving & Storage at N Chaparral

Évaluation :

5

Uhaul needs to purchase more trucks to rent out to the public-I had to contact 3 different locations to find a truck - nobody had trucks available-very frustrating!!!!!

Évaluation :

5

Staff was friendly and very helpful. They did an amazing job getting me on my way and made checking out very easy as well.

Évaluation :

3

The trailer was having wheel alignment issues and made the whole car shake. I recommend testing

Évaluation :

5

JOESPH and his team run a good program.

Évaluation :

5

Joseph Flores was very helpful. Took three hours instead of 1-2 as estimated. The only thing that could've been better was that the jack tools tray in my highlander wasn't seated fully, because the wiring harness needed to be zip-tied out of the way and the wire harness could've been routed through the existing grommet opening to the u derided of the Toyota Highlander rather than hanging it out of the door. I worked with him to make this happen and he was very accommodating.

Évaluation :

5

Highly recommend, very consistent with the Uhaul brand, unlike the pickup.location in Colorado Springs.

Évaluation :

5

Very easy to obtain

Évaluation :

5

Gentleman there assisted with fixing the incorrect contract.

Évaluation :

5

Everything was great! Thank y'all sooo much 🤗

Évaluation :

5

You did great.

Évaluation :

5

Both agents who took care of me during the pick up and the return were excellent. Merci.

Évaluation :

2

The guy that was working counter was rude

Évaluation :

5

Staff were always there and helpful at all times

Évaluation :

5

Staff was very helpful and helpful and getting everything done

Évaluation :

5

Provide free coffee in the morning.

Évaluation :

3

Do a walk thru on the vehicle. Damage was in the front center of the bumper and it was not on the picture on the app.

Évaluation :

5

Truck was beat up and it smelled of fuel whenever you drive. Other than that it served its purpose.

Évaluation :

5

There isn't much to recommend overall experience was excellent.

Évaluation :

1

The worst experience of my life ..the uhaul truck was horrible I'm going to tell everyone I know to never rent from the uhaul center I went to on chaparral st .in corpus christi ..I want my total refund or I'm going to give this center and heal a horrible review

Évaluation :

5

Staff was awesome!

Évaluation :

3

the location was out of my way! i order my truck near my home. i ordered at the SPID location, and we had to drive downtown, we ended up in Portland. So Ibelive I should not have to pay for the extra miles to pick up the truck. and then return it to the down town location, I was totally pissed off! and if i didnt return it to the downtown lacation and have to pay 200 $ . i had to pay extra for gas and miles!!! i went to you all because to deliver my sofa would cost 149$ Im still upset.... a

Évaluation :

5

Great job! We have an old truck and it was hard to remove the old hitch and put a new one on but the guys did a really good installation. Merci!

Évaluation :

5

USED FOR IN BUSINESS MOVE, NO COMPLAINTS GIVEN BY USER

Évaluation :

3

When I made the appointment for hitch install, I was told to have the car at the location no later than 10am. I dropped the car at 8am. I called at 4 pm and was told it was not finished. Finally, the car was finished while I waited in the store at about 5:30pm. Looking at the invoice, I was billed for only 0,8 labor hours, which means the work didn't commence until after I called at 4pm. Honesty and transparency will be a big improvement.

Évaluation :

3

I rented a small trailer and didn't even get it home before one of tires blew out. I then had to wait 2 hours for someone to come and replace it. The tire was completely dry rotted, this trailer was poorly maintained and this was the 2nd to be offered as the first one they tried didn't have any working trailer lights. I Don't think I should not have been charged for this rental.

Évaluation :

3

The vehicle was smoked in previously, and the odor was definitely something that needed to be addressed

Évaluation :

5

Great job!

Évaluation :

3

This unit has been smoked in before, and unless the a/c was running it was pungent. Unfortunately, it was 430pm when I picked it up and I needed to get on the road the next day so I took the unit as is.

Évaluation :

5

Guys go far and beyond to make everything go quick and easy.

Évaluation :

1

He never told me I was going to pay extra for the mileage on the truck. He was very rude

Évaluation :

3

the trailer was in very rough condition. it had a bad wheel bearing, the door was very difficult to open and one of the wooden slats fell off the side and fell on to a very expensive piece of medical equipment. But it got us where we needed to be.

Évaluation :

5

Joseph was very accomodating. Very nice and flexible and worked with me. There was a question about my rate I was quoted and what I got charged but I think it ended up working out. I will know when I get my bill. Overall very happy with him and his coworker.

Évaluation :

2

Web site showed return much closer on south Padre island. Return was in middle if downtown corpus 17 miles further through major road rebuilding and closed roads. Big hassle. Drop off was smooth. Staff were helpful. Not agreeing to that drop off ever again.

Évaluation :

2

The van was filthy. I was given a van with 1/8 of tank of gas and told I had to return it with 1/4 tank. Why would you rent me an empty van. First stop then had to be a gas station. Then because I didn't bring insurance paper I was charged $10 for their insurance. I have NEVER had to bring insurance paper work to rent trucks, vans or cars in my entire life? That was a scam. Just a bad experience all the way around. Do better!

Évaluation :

4

The truck had German roaches and sugar ants in the cab. I would like some kind of discount for that otherwise everything else was OK.

Évaluation :

2

Ordered a utility dolly and a furniture dolly. They were not ready nor available when picking up the truck. When we asked about it was told that there were none available and I would not be charged. Then was told that someone has just dropped off a utility dolly by the door and we could take that but no one was able to help load the item in the truck because they were “busy”. I was still charged for both pieces of equipment and as of now no refund has been issued.

Évaluation :

3

Focus more on customer service.

Évaluation :

5

Easy transaction

Évaluation :

5

The staff was very friendly and professional

Évaluation :

5

The guys (Robert & Nikko) here at this location are always helpful

Évaluation :

5

Truck only got 6,9 miles to the gallon all the way from Illinois. Horrible gas mileage. Truck may need some maintenance. Took me way over budget. Other then that trip was good. Not even close to what they said was gas mileage was going to be.

Évaluation :

1

The truck that was given to me had Failing breaks. No power steering fluid. It was a long drive from Corpus Christi to Montgomery, Birmingham. I feel like, well I know they wanted the truck off their lot in Corpus, but should it really have come at my safety. It took all of the strength I had to keep the car straight, and when stopping the truck it was a crap shoot. I had to merge into the safety land 3 times to prevent from running into the back of another driver, because the break fluid or the break pads were so low. I would rather go to another company, promote another company and pay more to protect myself and others on the road. Uhaul what ever your policies are before you release trucks, it needs to be updated and improve. I feel when drivers rent long haul trucks, those especially should be more accommodating to the long drive as well as has some sort of safety check in place other than checking for the 18 Black X marks and kicking the tires. I paid $816 TO YOU TO GAMBLE WITH MY LIFE. Very poor job, poor company standards. I will also be leaving this review to as many places I can find. Merci

Évaluation :

5

Keep doing a great job! Thank you.

Évaluation :

4

I'm pissed when I made the appointment over the phone I was told it would be $39,95 when I got to the Uhaul store I was told $50 but when I returned it it was $61.00. Why in the hell is the price change done in this manner.. I feel helpless because I didn't have any other choice.. if I had to pick between your company I would not use you again for this reason

Évaluation :

2

The location is difficult to get to. HOWEVER The customer service was beyond excellent. Kevin was very helpful getting me going and was a real pleasure working with. I have rented alot of uhauls over the past 40 years and Kevin was the best customer service provider I have dealt with. He deserves lots of kudos or a big bonus.

Évaluation :

5

Make sure windshield wiper fluid is full and working. Plus clean truck windshield before giving to Customer.

Évaluation :

5

The csr that helped me was awesome. He did everything he could to help us out so we won't lose our stuff before an actual eviction of house.

Évaluation :

5

Friendly and helpful staff.

Évaluation :

5

Easy to reserve ahead of time online. Then the move-in was quick and easy. Merci!

Évaluation :

5

Very good service

Évaluation :

5

No improvement on my part. Your employees were great to deal with.

Évaluation :

5

Great guys at this location. Very professional and helpful.

Évaluation :

5

Eric and the other staff were fantastic. They were more than helpful and had great customer service. It was refreshing and I would absolutely recommend this UHaul for storage or vehicle rental. Seriously Eric and the other staff did an amazing job and were very helpful.

Évaluation :

5

Tony was very helpful!

Évaluation :

4

U no longer have 24 hr access, therefore no need.

Évaluation :

4

Had issues with people parking in the "load/unload" zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient

Évaluation :

4

Had issues with people parking in the "load/unload" zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient

Évaluation :

1

Lock doesn't work the manager Samantha doesn't return calls leaves you outside waiting for hours. Poorly managed!

Évaluation :

4

Put warning signs up for low concrete beams. Beam blends in with band color on storagebin doors. Leaves a pretty good lump.

Évaluation :

1

had really bad impression of this place i rent an storage unit and got stolen a lot of items out of my unit because the roof was cover with a wire screen and can see thru and the main door that suppose to open with the key they provide never work and was free access thats why who knows who got in and climb to the roof to look at the belonnies si it was a waste of money for me, got stolen millwaukee tools, tv, motorcycle helmets, suicase and can figure out what else, so far $3000 loss.

Évaluation :

1

I made an online reservation, and nothing was reserved. The employees were decidedly rude and the storage unit was damp plywood with a hole in the ceiling. Avoid this place!

Évaluation :

5

Its very old and serves our purpose but not sure I would recommend because there are newer places nearby and that’s more to everyones liking:/ Samantha was very helpful! thank you!

Évaluation :

5

Hallways are a little narrow and couldn't fit the sofa in the room but other than that it was a great experience.

Évaluation :

1

The door was broken and the stairs winded us.

Évaluation :

5

I've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.

Évaluation :

5

I have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com

Évaluation :

3

My things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..

Évaluation :

3

To begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!! This is extremely inconvenient.

Évaluation :

5

I cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.

Évaluation :

5

Well maintained and staffed. Very useful for our move.

Évaluation :

5

The staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.

Évaluation :

5

Everything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.

Évaluation :

5

very smooth move-in. Representative most helpful, facility in good shape.

Évaluation :

5

I always recieve excellent service from U-Haul. been using for years.

Évaluation :

5

EXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL

Évaluation :

2

I paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!

Évaluation :

2

The security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Rien

Évaluation :

5

We are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!

Évaluation :

5

Staff up front very friendly.

Évaluation :

5

Storage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.

Évaluation :

4

The staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.

Évaluation :

4

Everything went smoothly and I couldn't be happier

Évaluation :

5

Great staff and am still a customer for a long time

Évaluation :

5

Great service. Secure storage.