Le client n'a pas laissé de commentaire.Albert D. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at NAFB
Location en tout temps
U-Haul Truck Share 24/7© Location
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Las Vegas, NV 89115
(Nellis Blvd & Carey Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone who I talked to was very professional and friendly .Keith M. | Expérience générale
Le client n'a pas laissé de commentaire.Manuel L. | Expérience générale
After 10 years they did a good job, my stuff was never broke into! MerciMANUEL E. | Expérience générale
Le client n'a pas laissé de commentaire.Jim B. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond V. | Expérience générale
No recuerdo el nombre de la muchacha que me atendió, pero es una excelente empleada, me ayudo y explico muy bien, ojala le den un aumento salarial $$ porque gracias a ella yo los seguiré usando cuando nesecite y los recomendarerosa o. | Premières impressions
Le client n'a pas laissé de commentaire.ninashanda h. | Premières impressions
Le client n'a pas laissé de commentaire.MARGARITA R. | Expérience générale
I had a great experience with this location. The lady who help me went above and beyond when I had a issue with my gate card so I could get to my thing's.Adam L. | Expérience générale
When I went to the Lamont location my pin that was created didn't work. There was luckily someone hispanic man that let me in the gate. I called the office and the girl who answered the phone said she couldn't help me and I needed to call the nellis location. I called the nellis location and was on hold for 20 minutes before I got someone and they could not help me as well because I couldn't talk to anyone in the storage office. I didn't want to drive back there. The Lamont location was really dirty and I didn't want to stay there anyways so I cancelled my storage unit.Katrice R. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
I am very pleased with this facility.lloyd a. | Premières impressions
Le client n'a pas laissé de commentaire.REBECCA S.
Le client n'a pas laissé de commentaire.WILLONNA G. | Expérience générale
Your employee Ronda was absolutely rude and unprofessional... Hiding behind her cleaning cart in the hallway telling me I couldn't be there check my in and outs I never over stayed I may have been there without a vehical but I live close I needed to get my things in order and she told me I wasn't welcome to do soKendra S. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES W. | Expérience générale
This place really sucks will never use U-Haul again, they rented a storage unit that was already rented , when I came to come deliver my items into the storage unit it was already filled a worker had to come out and cut off to cut off the lock then the manager Jamel and we had to call him to figure out what was going to do because our unit was already rented he tried to make accommodations which wasn't sufficient I will never use you all againMichael S. | Premières impressions
Le client n'a pas laissé de commentaire.Philip D. | Online Move In
Staff advised its ok to move out buy the end of month , after 4 trips unavailable to get in l called an was yelled at by brain . I'm confused on what the problem was. His lackadaisical management he was un able to listen without screaming . God is funny about me so I let GOD deal with brain an his disrespect, not everyone can be a manger an Handel it with integrity. After a year at this storage facility, NO need to disrespect I don't disrespect people. I Refuse to accept this toxic treatment from Brain this is why l moved out . He made it impossible to exit , or speak to him I don't argue an scream!!! Miscommunication from so called Manger an staff has nothing to do with me. Respect is a must period . The Performance for THE staff unbelievable Toxic Unprofessional No INTEGRITY I WOULD LIKE TO SEE HIM SPEAK TO A MAN THE WAY HI DISRESPECT ED A DAUGHTER A MOTHER .myra C. | Expérience générale
Le client n'a pas laissé de commentaire.David M. | Online Move In
Le client n'a pas laissé de commentaire.Adeshola A. | Expérience générale
Le client n'a pas laissé de commentaire.ANGEL RENEA S. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole G. | Expérience générale
Le client n'a pas laissé de commentaire.Cassandra A. | Online Move In
Le client n'a pas laissé de commentaire.Maria T. | Online Move In
While moving out, the manager Rhonda accused me of using a bullhorn or loud speaker system. I advised that my keys were in the bed of my truck & radio wasn't on. She said I needed to "turn down" whatever I was using. When I went into the office to turn in the swipe card - which stopped working 2 yrs prior - she said, "that, that noise was you!" She said it was my car door closing that bothered her and that she had PTSD. My car is a 2012, not some heavy metal 1960 Duster; closing the door is not a loud, deafening boom. She was rude accusing me of using a bullhorn when I closed my doors after packing my truck; not sure how she expected me to drive away without closing the doors.Cynthia W. | Expérience générale
Le client n'a pas laissé de commentaire.Adolfo G. | Expérience générale
Great service from friendly people, great facility.Mark S. | Expérience générale
Le client n'a pas laissé de commentaire.Nieesha M. | Expérience générale
Le client n'a pas laissé de commentaire.LaCole B. | Premières impressions
Le client n'a pas laissé de commentaire.DOMINIQUE J. | Expérience générale
I do kinda wish I could of got a combination deal since I do have 2 units now, but I am happy I was able to get one.CHANISE B. | Premières impressions
Le client n'a pas laissé de commentaire.Shanesa W. | Expérience générale
It was a pain reserving it online and still having to go into the store along with having major trouble with the pass code 3 times and even the gate key card. Had to call manager just to get the gate opened to put my stuff in and running around back and forth to one uhaul center to the other back to the self storage was not easy on miles or gas plus made me 3 hours late on returning my cargo van at the boulder location in las Vegas. My key card still doesn't work. My fees were very outrageous for no reason. Cost me more then expected. After this month I will no longer use uhaul ever again. Very dissatisfied and inconvenient.Christina R. | Online Move In
Le client n'a pas laissé de commentaire.ELEGANCE F. | Expérience générale
Le client n'a pas laissé de commentaire.Megan D. | Online Move In
Le client n'a pas laissé de commentaire.YOLANDA J. | Expérience générale
There were no carts readily available for convenience. The service was outstanding. The units around mine were abandoned and the lighting could have been better.YVETTE B. | Online Move In
Le client n'a pas laissé de commentaire.Osman L. | Online Move In
You didnt have security there and my stuff was ruined by a fire. Then no insurance offered and i lost family heirlooms. So I am not happy with you. You need to make it mandatory for insurance.Teresa M. | Expérience générale
I had all my stuff lost in your fire. I paid for over 3 years not only did I loose my valuables I lost 3 years of payments and increases. You cut staff in that location and feel you jeopardized my belongings. Well I guess I was right. Very disappointed in Uhaul and the attitude of not your responsibility my stuff is gone. Even staff on hand day I inspected had attitude only 1 person apologized for my loss and he was the guy who helped take my pictures I salvaged back to truck. Management didn't care.Mark C. | Expérience générale
Horrible service horible all the way around now you guys closed my storage after it burned down, I never closed or moved out I was told everything burned I went down there and was told it was a totle lost and got a email that I no longer had a storage or anyone was going to do something about my situation. I would like a copy of my contract ASAP and talk to upper management. 702-5637814geraldo g. | Expérience générale
Thank you for your serviceAlice P. | Expérience générale
Price for monthly storage kept increasing. I kept my unit for nearly 4 years it started at 34,95 a mo. Final charges were 49,9 same unit. The office manager was a complete nightmare. The office staff had a clerk who didn't keep records properly and didn't document my account when we discussed arrangements. I am grateful that I was able to sign a Zero Dollar Liability wavier in the end to avoid being continuously charged for that headache of a storage unit.LANISE F. | Expérience générale
Le client n'a pas laissé de commentaire.sherrie h. | Premières impressions
Le client n'a pas laissé de commentaire.alexis p. | Premières impressions
I want to thank you to Brian Slack and he’s stuff members for the great customer service that they have, keep up the good work,ARMANDO P. | Expérience générale
Le client n'a pas laissé de commentaire.JAY SCOTT P. | Premières impressions
The staff are very friendly and fast service. We definitely recommend this branch 101 % Mr & Mrs ReyesRowena R. | Premières impressions
Le client n'a pas laissé de commentaire.Irene C. | Online Move In
Le client n'a pas laissé de commentaire.Veda J. | Online Move In
Le client n'a pas laissé de commentaire.Elizabeth H. | Premières impressions
the lady at the office very friendly .Carlos E. | Premières impressions
It was great however, when I went that night after payung Uber to get there my access code wasnt active so waste of time and money had to spend more money to go home on Uber. Total spent for wasted time was $30. Customer service needs access to opemn the gate when they can clearly see that all is well with the account. I would hope for some kind of compensation for wasted money spent.Deidre P. | Expérience générale
I had no problems....Thanx Debbie for being so helpful....Jacquelyn J. | Expérience générale
Le client n'a pas laissé de commentaire.Genner C. | Expérience générale
The manager Brian is very rude and highly disrespectful at the Las Vegas Blvd and Civic center.EDWARD J. | Expérience générale
Love this location. They have never done me wrong. The branch on Las Vegas and civic will always be the place I do business.Teresa M. | Premières impressions
Le client n'a pas laissé de commentaire.Dion G. | Online Move In
I emptied out my storage on Dec. 27, location was closed that day, everything was processed in the system by the 28th. Debby called me again Jan. 25, 2020 & left a voicemail about the unit again. Why?Tytiana W. | Expérience générale
The lady out there was extremely rude. She started yelling as i cut the boxes and put it near dumpster which was filled before & could even put anything in that dumpster. Charged 50$, will put online.Rajeev S. | Expérience générale
If I need a storage unit in the future, I will consider using them again.VIRGINIA J. | Expérience générale
No commentSAN MARTIN A. | Expérience générale
Thank you for everythingNICOLE T. M. | Expérience générale
Great serviceDeshaya J. | Expérience générale
Excellent staff committed to customer service and clean carsChristina R. | Expérience générale
S.O.mayra m. | Expérience générale
They got everything rightDeshaya J. | Premières impressions
Brian Slack was very easy to deal with and made the process smooth and seamless. Everyone was nice and knew what they were doing.MARY J. | Premières impressions
Everyone was very knowledgeable and helpful!!Christine T. | Expérience générale
Searched website/I was specifically looking for a facility that would provide free truck for move-in. This facility stated they do. Your site said yes, Brian said no did not.Deidre P. | Premières impressions
The experience was fast and easy and a friendly staffLazaro B. | Premières impressions
Thank you for you all services and i also want to give a big thank you to Debbie she was a great helpAlice P. | Premières impressions
Thank uVictoria M. | Expérience générale
we returned our Uhaul where we picked up at.Arthur S.
Debbie is wonderful & understandingJacquelyn J. | Premières impressions
Hey everything’s went great Love the truck will come to you guys againrobin s. | Premières impressions
This facility is nice. It would be great if there was someone onsite instead of having to go to another location.Courtney L. | Expérience générale
Upon arrival unit was dirty, floor full of oil. We had to use covering and plastic to cover the floor in order to put our belongings in. Very disappointed. Late and couldn't make other ArrangementsNATHANIEL G. | Premières impressions
Everything was top-notch service from the time I pulled up in the driveway till the time I pulled out of the driveway clean facility excellent customer service phenomenal experience thank you so muchTakeisha B. | Premières impressions
I love the ease of getting to my unitPatricia S. | Expérience générale
I love how professional and how knowledgeable they were at this location. I was in & out made life easier. Thanks guys from Donshea Jonesdonshea j. | Premières impressions
Was charged $350 less than 24 hours after moving out. Offered to come back and remove items that were left by garbage dumpster, but they said no, already gone. Should have at least 24 hours! to fix!SHAWN S. | Expérience générale
Good people fair pricesMarco F. | Premières impressions
The unit I rented has a problem with the roll up door. The door jams. The solution I was given was unsatisfactory. I complained to the General Manager Mr. Brian Slack.LEJEAN T. | Premières impressions
My only complaint is the dust coming in from the outside.LILLIE C. | Expérience générale
Debbie was great - super helpfulbeautiful life A. | Premières impressions
Paid in advance until the 22of Jan and didn't get a rebate when I moved out on the 30th of December. Not happy about that.Cheryl T. | Expérience générale
I was quite happy overall.Julie Ann B. | Expérience générale
The manager was not very professional when it came to us accidently getting locked in after closing hours...CASSANDRA H. | Expérience générale
I appreciate the good customer service with the customers.lynda c. | Expérience générale
this rating applies to the uhaul storage only the uhaul truck rental on n las vegas blvd next to smiths has convinced me to never use uhaul again at all but the only good thing was the storage.Troy F. | Expérience générale
Good service thanks.ROBERTO R. | Expérience générale
Everything was goodEugene Y. | Réservation
staff great, but office was mostly closedWilliam M. | Expérience générale
Unit is falsely advertised as climate controlled, when in fact only the hallway access to the unit is climate controlled. The storage unit itself was always nearly the same temperature as the outside.Arturo C. | Expérience générale
Todo muy bien y excelente instalaciones....muy limpio todo. Gracias.Mariana L. | Expérience générale
I been out the storage since Wednesday June 6th when your employee called the police on me when i was moving my things out and i gave him my gate card. Brian Slack still charged me.Benesha s. | Expérience générale
I liked the facility. The only situation for me was that I work late and could not gain access in late night hours. I did not realize that at first.EZE N. | Expérience générale
Wonderful thank youMiranda S. | Expérience générale
The place was nice and secure , easy process renting and paying rent every month . Rates where good . I liked the 24 hr access for a little more every month very convenient for me.LEANANI F. | Expérience générale
Le client n'a pas laissé de commentaire.Kourtney M.
Great serviceDEATRICE R.
Le client n'a pas laissé de commentaire.shameka A.
Location was hard to find.Monica H.
Le client n'a pas laissé de commentaire.Freddy A.
Le client n'a pas laissé de commentaire.Kevin C.
Pick up was quick and easy. The same can be said about drop off. I got the type of vehicle that I had requested (a cargo van), which was easy to drive. Staff were nice and friendly.Aitzol A.
Le client n'a pas laissé de commentaire.Michelle B.
Can't think of anything. PerfectKATHERINE L.
First time customer at this location. Very good customer service, very informative. Definitely will use them again!!Craig B.
Le client n'a pas laissé de commentaire.John P.
We were received with a smile and helped when we needed itLarry B.
Rented truck for a oneway move, also got furniture pads for the move, wasn't told I had to bring pads back to pick up location. I got charged for returning them to wrong location!! Nickel & dime nickel & dimeJoseph D.
Le client n'a pas laissé de commentaire.Juan R.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.REBECCA T.
Jake was kind. Chill dude. Made getting my cargo van and storage unit easier. Even showed me and my little guy where it was and what to do. Thanks dude.Shyann C.
Good experience.Orlando T.
Le client n'a pas laissé de commentaire.PAUL S.
I am thoroughly satisfied with the attentive and speedy transaction. I am also appreciative of the staff with the information provided to me on behalf of the rental changesKischa W.
Le client n'a pas laissé de commentaire.Anita D.
Your representative was VERY patient, kind and informative. You are very lucky to have him represent your company. We enjoyed working with him. He made everything painless.CATHLEEN B.
I loved the experience. No complaints.Phillip S.
Very Courteous Manager of site Knowledgeable and helpful on non U-Haul issues Loading was a breeze with low bed and ramp .. Unloading was even easier Truck drove like a car and handled easily in tight streets of subdivision.Donald L.
Excellent customer service, very pleased. Thank you for being so helpfulsteve H.
Le client n'a pas laissé de commentaire.Dreamer J.
due to trying to over charging me a two day rental van.tSHEILA R.
Le service à la clientèle était génial.LINDA W.
Best driving vehicle ever.JAY B.
Le client n'a pas laissé de commentaire.LARA D.
Le client n'a pas laissé de commentaire.Trevor W.
I love this location ...they are so helpful and they are willing to go the extra mile to make sure u have all that you need to make the move easy thank you AGAIN!!!!LATRON H.
Customer service was great!CURTIS R.
The lady working the front desk was a sweetheart.walter W.
I was not satisfied with the uhaul I was given, especially, in regards to renting a uhaul to drive 1 400 miles away. The windshield wipers were not working efficiently, and this didn't help having to drive through rain and snow. Also, the uhaul had a leak at the top of the roof causing my mattresses to get wet and my belongings. We did not realize that it had a leak until 3 days later when we were moving our items into a storage.Krista B.
Le client n'a pas laissé de commentaire.anthony G.
The truck was great and i will be coming back if I ever nesd to move any time.also great serviceWilliam C.
Le client n'a pas laissé de commentaire.belinda H.
Le client n'a pas laissé de commentaire.BELINDA H.
Le client n'a pas laissé de commentaire.Phillip O.
Management is very rude and not willing to solve a problem like a manager should.I never felt lower than dirt until i met the female manager here.I have mental issues and she made me feel so bad that day i tried 2 commit suicide..i hope shes happy with her customer service you never know what someone is going through.SHONTE C.
Le client n'a pas laissé de commentaire.Ace S.
Le client n'a pas laissé de commentaire.Stuart B.
Le client n'a pas laissé de commentaire.WANDA E.
Le client n'a pas laissé de commentaire.Kiandra S.
Le client n'a pas laissé de commentaire.Udo F.
Le client n'a pas laissé de commentaire.jason M.
The level of customer service I received was excellent. Debbie is the best, Charles was great too.brenda M.
Great peopleMICHAEL M.
Debbie H is awesome and so is Charles. Keep them at your facility and that facility will be rated number one because they give excellent customer service. I was a customer for almost 4 years.SHARON W.
Le client n'a pas laissé de commentaire.Kathy B.
I will definitely be back the gentlemen by the name of charlie was awesome treated us well and great customer service skills i highly recommend this locationamber P.
The best customer service out of any uhaul branch i have done business with in 7yrsELIZABETH R.
Great place to rent from, Very friendly & helpful staff, would definitely rent from again & recommend !JOHN O.
Had to pay $40 to be able to get to equipment, perhaps a pick-up or drop off service similar to Enterprise rent a car would be nice. Staff was great!ROBERT B.
Le client n'a pas laissé de commentaire.Lewis S.
Le client n'a pas laissé de commentaire.JOSHA B.
The following comments have nothing to do with either the pick up or drop off location. Those locations were both excellent. This has to do with the rude way I was treated when I contacted Customer Service. Initially my confirmation email indicated a 10 ft truck - which is what I ordered. We changed the drop off location to make it more convenient and that somehow changed it to a 15 ft truck. Given the fact that I was taking this truck 1 300 miles, that would make the gas differential $168 -- when I called to discuss this with the rude customer service girl, she kept trying to interrupt me while I was trying to explain that 15 ft truck is way too much room - also the gas differential would be more than the $50 credit she was offering....she screamed "Oh My God" and hung up on me. This move was not just a run of the mill move for me. I was moving my Mother's belongings from Nevada to Nebraska and my mother had just passed away the week before. I was too emotional to deal with a rude customer service girl, so I let my son handle the rest of the phone calling to straighten this out. I got my 10ft truck however had to drive an additional 15 miles out of my way to North Las Vegas. The 2nd issue I would like to consider is that I was not given a credit back for returning the vehicle early. It was not due back until Monday 8-10-15 and I returned it on Saturday 8-8-15. Thank-you for your consideration in both of these matters. Looking forward to your response. --Denise TerwillegerDENISE T.
Le client n'a pas laissé de commentaire.FLORENA B.
Le client n'a pas laissé de commentaire.DAWN S.
When I called to make the resavation I had to repeat myself so many times! it seemed that the employee didn't understand me. The next day I go in for pick up, she didn't even get my name correct. My whole info was wrong, Debbie seemed very careless, first of all The gas on the truck didn't match the paperwork! She didn't even walk me threw the truck she really just and hand me the keys and walked away. Thank goodness I took pictures. Still had to pay mony that I didnt suppose to. I had an awful experice. please people don't go to this location !!BERTHA G.
0,89 a mile is just a little much. I have come across better rates, overall customer service was great.LATOYA S.
Le client n'a pas laissé de commentaire.WILLIAM K.
Need a larger office area for people waiting to rent. There were 2 groups of people at the same time and no place for everyone to sit so they were crowded up against the wall.Denise B.
Le client n'a pas laissé de commentaire.MACEO H.
Le client n'a pas laissé de commentaire.Dawn S.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.goerge H.
My experience was excellent ! Very happy with customer service , all the employees at that location always very friendly and professional , I storage at that place for over 3 year .definitely I will recommend to friends and family ..BEATRIZ L.
Le client n'a pas laissé de commentaire.RICHARD B.
Lady working totally screwed up the reservation and deposit transaction and was repeating things over and over as well as wandering off into another conversation on different subjects. Being 62 myself, I was worried she might be in early dementia. But all in all we finally figured out what I owed and got it all paid when we returned the truck.TAYLOR W.
Le client n'a pas laissé de commentaire.MICHAEL A.
Le client n'a pas laissé de commentaire.NEIL S.
No problem with the rental, but i'm very upset that I got calls solicting mover helpers "for my future move". I clearly denied wanting to hire helpers when I made my online teservation and Uhaul should not have given my number out to soliciters.JEFFREY G.
U haul should be able to return them at any uhaul location.CESAR O.
Nice people, they really take care the customer and treat us good.ROWENA C.
Charles is the bomb he got me in and outEBONIE T.
I would used this location again customer service was very up to par thanksDARWYN W.
The general manager was friendly and very helpful. Very great price. I will come back to get a truck if i ever need it again. Merci.JASON P.
The owner/manager went above and beyond. She stayed late to make sure all the paperwork was correct, even though the trailer numbers were written incorrectly. Great manager and store location.JEFF E.
Great service a+++*NESTOR M.
Staff was friendly and very helpful. What an outstanding job!LAWRENCE C.
Love these ladies!PETER H.
Le client n'a pas laissé de commentaire.LONNIE E.
They are very nice ..? them allMike M.
Thank you for all your help while moving in. Outstanding customer service!MIKE G.
Customer service was excellent!!MIKE G.
Le client n'a pas laissé de commentaire.susan M.
A little short on knowledgable staff, but it all worked out. Unfortunately another customer came in and had a long wait.CATHERINE J.
Le client n'a pas laissé de commentaire.AVAR T.
Very nice employees. Helpfull and informative.GERALD D.
Always available to assist me whenever necessary. I cannot think of any way to improve their services at this time.C LEONARD F.
Everything was just great, the uhaul representive explain everything to me and I was on my way.The vehicle was clean no dents and dependable. Thank you U haul, Clinton Wetherby.CLINTON W.
Le client n'a pas laissé de commentaire.MAX L.
Don't change a thing! Perfect already!C LEONARD F.
i had a wonderful experience nothing to complain about.shanetta C.
everything was so quick and so easy.. I was very pleased with how I was treated, and if i need them again, i will definitely go back to this location!!Annuska B.
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