Évaluations des clients U-Haul Moving & Storage at National Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at National Rd

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William L. le

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Le client n'a pas laissé de commentaire.

Kathryn E. le

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Nothing they were great

Thomas S. le

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I made my reservation online for a pickup truck but when I went to pick it up, they weren’t finding my online reservation, even with the reference number in my email. Fortunately the truck was still available for the time I needed it, but I would’ve probably been less inclined to use U-haul services in the future. Oh and all 3 staff members I dealt with on pickup and drop off were rude and very unprofessional.

ARTHUR H. le

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Same as above comment

Fredric F. le

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I got to the Richmond Indiana location and when I arrived there I waited a few min at the desk no one came out as I heard the guys talking in the back so I walked to the door and said excuse me and he said he would be right there took another 5min before he walked out to take care of me.. then I also got told I rented a cargo van which I didn’t rented n he said it was a cargo van so I asked if I could go look at it first he said sure I walked outside looked at it walked back in and waited 2 more min since he walked into the back and started talking to the other employee once again so I walked to the door once again and said excuse me and waited 2more min before he decided to walk back out for the 2nd time which he should have just waited at the desk as it wasn’t long to look at the van and walk back in and said ok I would take the van.. which I thought was very rude in my eyes.. if it wasn’t to get the stuff I needed out of my locker and and my friends were only able to help me today I would have go somewhere else and rented a truck very poor customer service.. when I dropped the van off the lady there was amazing very professional asked me how everything went and so fourth n stated I would get x amount of refund back as it was less that what i said on miles as i guessed.. and she said your all set thank you and have a great day..

Kimberly L. le

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Le client n'a pas laissé de commentaire.

cassey C. le

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Great experience. Great phone confirmation

Andy B. le

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I had originally ordered a 26 foot truck. The store called me the day before and told me they didn't have one available so I'd have to use the 20 foot truck. Because of that, they said they would let me use the appliance dolly and the mileage would be for free. However, when I went and got the money back I was charged for the mileage and the appliance dolly.

Jan S. le

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Le client n'a pas laissé de commentaire.

dale G. le

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Le client n'a pas laissé de commentaire.

Daniel F. le

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There was a mixup with our rental that sent us across town and back again to find our truck. The staff at both locations were friendly, helpful, and apologetic. What could have been a terrible experience was instead a minor inconvenience that we were laughing about ten minutes later. Very well handled.

RONALD H. le

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Le client n'a pas laissé de commentaire.

Timothy B. le

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Agent worked to accommodate me at the last minute. Was very helpful.

Thomas D. le

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Le client n'a pas laissé de commentaire.

janes S. le

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Le client n'a pas laissé de commentaire.

demond d. le

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Everything was great

lisa M. le

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My nightstand and bed came back damaged. The hardware to parts of my furniture was lost. I replaced some but a couple pieces I can't recover.

alan K. le

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we reserved a 26 ft truck and was call the afternoon before and told they only had a 20 ft truck. Then we were charged for extra miles since we had to make extra trips due to a smaller truck size. More notice or being told of other locations that might have been good.

Christina H. le

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Le client n'a pas laissé de commentaire.

donald m. le

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Pleased

lola D. le

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I think you all nailed it. Thanks for being there for me .. when I need it the most.

William E M. le

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The friendliest customer was I have ever dealt with

demond d. le

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Everything went well. Service was great

Kenneth C. le

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Truck smelt like smoke

Dolph D. le

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Le client n'a pas laissé de commentaire.

Crystal M. le

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I was not told about needing to check the truck in via a website. I, nor my husband were able to get wifi at the drop off location. The phone customer service person is who told us how to check it in after hours when dropping it off. She was unable to do it one the phone but made notes so the next morning the location agent checked it in.

jared A. le

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The truck we rented had “sticky” a/c controls. That is, they worked, but they didn’t work smoothly. We wondered if perhaps some soda had been spilled and gotten inside the console. Just FYI on that. In other news, the estimates of truck capacity were no where near what we needed. Granted, we are novice movers, but we had a 2 bed room apartment. We had to make 3 trips to get every thing (and that doesn’t account for 3 trips in our cars as well). This isn’t a complaint, for really everything we experienced using your company has been top notch—just didn’t make our visions of capacity.

Heidi L. le

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Back of truck had a red fluid on the floor which made it so slick. Fuel was below a 1/4 tank so had to get fuel immediately. Only 30 miles to empty. Friendly staff and fast service with mobile app.

MICHAEL F. le

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Le client n'a pas laissé de commentaire.

Don C. le

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Trash behind the seat and smelled of smoke. I do t appreciate a rep saying she saved a wuote over the phone, hen get there to hear it double in price, spend 20 minutes to hear ahhh, I will do it thos way and adjust it when you get back to hear it's double when I drop the truck off then another 20 minutes tues to straighten it out. They both were very helpful and professional, But your system is jacked

Chasity A. le

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They rented unsafe equipment that wasn't even hook up to my vehicle by the manager of all people. Then he lies to my hubby. Then refused to bring me a properly functional trailer. I will never use this location again. There was no tail or break lights on the trailer and no license plate

victoria K. le

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Le client n'a pas laissé de commentaire.

jared A. le

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I had problems with reserving on the website. apparently I made two reservations for different pickup locations. it was just a mess. when we went to use mobile pickup, I couldn't get it to work. I couldn't even sign into my reservation. it said my phone number didn't exist (even though I'd been text messaged at that number). however, the gentleman at the pick up location was very helpful and super quick to get us on our way.

James M. le

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Le client n'a pas laissé de commentaire.

Coye G. le

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The U Haul had a smell but other than that it was good

Erica K. le

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Le client n'a pas laissé de commentaire.

Tamberly M. le

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Le client n'a pas laissé de commentaire.

gesue c. le

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Great service

TONYA P. le

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Best facility ever used. Staff was top notch, hope we can find one close to being as great as they were👍x 10

Jim H. le

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Staff went above and beyond to help me. I was very happy with my experience.

cherry h. le

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Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!

Bari S. le

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I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Thank you.

Cheryl L. le

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Thank you for being so kind.

anne m. le

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I found the staff to be very helpful and courteous.

janet s. le

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The guy there was wonderful to me.

rebecca c. le

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Thank You for the services you offer!

Michelle A. le

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None

Rex H. le

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Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck

Kevin O. le

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The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.

jill p. le

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We were very happy with the storage facility and the excellent customer service.

DANIEL P. le

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Very helpful staff and convenient access

linda b. le

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I would definitely recommend to family and friends!

Brian W. le

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This place was GREAT to me.