Évaluations des clients U-Haul Moving & Storage at Noland & I-70

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Noland & I-70

Cote générale :

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JERRY N.
Évaluation :

I was told the U-Haul would only be charged for one day but when reviewing the receipt it was charged for 2 days and I was told to return the truck by 8:30 before my two days I found out I had after I return the truck by the way and I had paid $124 for a $29 truck rental which I do not get last time I went with U-Haul I paid $100 and received 50 back I would like to talk with a U-Haul supervisor my contact is tinadravenstott@gmail.com

betty C.
Évaluation :

This location was wonderful. I would recommend to anyone.

Quentin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Yvette V.
Évaluation :

Great Customer service Frank and his team were great.

Tiffani H.
Évaluation :

The truck was in very bad shape and i was over charged for the equipment that i didn't even use.

Linda D.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia S.
Évaluation :

The interior of truck had seats that appeared to have had mud in the seat. I wondered about the overall cleanliness of interior especially with Covid virus. The personnel was GREAT, courteous and helpful.

Grant M.
Évaluation :

Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Ciara B.
Évaluation :

Headlight was out car made a funny sounds when driving

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven B.
Évaluation :

Le client n'a pas laissé de commentaire.

Lavern S.
Évaluation :

Le client n'a pas laissé de commentaire.

Amber C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert C.
Évaluation :

Just make sure the trucks are clean in sanitize. After all we have the coronavirus going around. And maybe could work on customer service with the guy that brings the vehicle to you. Because he was very rude. Because it took him less than three minutes to clean the truck that was already filthy dirty. No way that truck was clean. I turned it in to the main office and it's been 5 days and still no response. So apparently they don't care either.

Kay L.
Évaluation :

Customer service was excellent.

John O.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara S.
Évaluation :

I was greeted with Excellent customer service employees! No changes needed!

TIMOTHY R.
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Le client n'a pas laissé de commentaire.

Aj V.
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Le client n'a pas laissé de commentaire.

JERRY H.
Évaluation :

Not a thing. Always great service. Thank You!

Lise P. | Premières impressions |
Évaluation :

The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.

Kevin T.
Évaluation :

I always use this location for my hauling needs. Great staff, Very knowledgeable helpful crew. Thaddeus was the gentleman that helped me. He was very professional and didn't hesitate to help solve my trailer hitch and light issues. I appreciate the good Experience!

JENICE W.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD R.
Évaluation :

Le client n'a pas laissé de commentaire.

Leah T.
Évaluation :

All good

Christina L.
Évaluation :

Make sure the ppl ask before assuming that gas wasn't placed back in and try charging more, if I wouldn't of catched it.

Nickolas C.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIA Q.
Évaluation :

Even though I had already booked and paid for my storage unit beforehand when I arrived there was a padlock on the unit. I called customer service and was told that the assistant manager would be there in less than 30minutes to take it off. He didn't show up for almost 2 hours. I had already paid for the 24/7 access.

Melvyn K.
Évaluation :

My website access was missing my reservation so was unable to return my rental back online.

Joseph G.
Évaluation :

Le client n'a pas laissé de commentaire.

Andre C.
Évaluation :

Le client n'a pas laissé de commentaire.

Pennie W.
Évaluation :

Email or give the final bill to the customer when the equipment dropped off.

MARK M.
Évaluation :

Not a thing. It was all good.

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC S.
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Le client n'a pas laissé de commentaire.

joyce S.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRILL N.
Évaluation :

Quick fast professional service.

Cynthia B.
Évaluation :

We had snow and ice prior to my picking the van up and it was almost dark when I picked it up. It was brought around to the front running with only the windshield cleared of ice and snow. Side mirrors and all windows were caked in thick ice. I had to roll the windows down in order to back the vehicle. There was also like a smudge all over the inside of the windshield which made night driving a bid tedious for vision purposes, Van itself was a smooth ride aside from the cage rattling when hitting bumps.

Allen S.
Évaluation :

Le client n'a pas laissé de commentaire.

Maryssa J.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Shelly R.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan S.
Évaluation :

Great service and a nice vehicle.

TIFFANY F.
Évaluation :

Na

DEVIN R.
Évaluation :

The young man who helped me was fantastic. Very good customer service. Excellent.

wesley E.
Évaluation :

This location lacks simple maintenance on equipment. Trailer brakes did not work (no brake fluid) and trailer lights worked intermittently.

MATTHEW W.
Évaluation :

Inconsistent mask wearing from employees. In the midst of a global pandemic it is better to err on the side of caution and just wear the damn mask when it's being mandated by the county. It also sets your customer at ease that they aren't being needlessly exposed to Covid-19, no matter what the employees personal beliefs are, of which I could not give a shit.

Aaron T.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian B.
Évaluation :

Short staffed took awhile to get processed.

Steve R.
Évaluation :

Well Done!!!

Nels P.
Évaluation :

NONE

Janelle B.
Évaluation :

Drop off location was great.

Janelle B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael L.
Évaluation :

Awesome job!

trevor H.
Évaluation :

Renter hadn't returned equipment on time for my rental so customer rep was able to accommodate me with a different rental that still worked for me

Mark W.
Évaluation :

Nothing, Even the moving labor personal was wonderful. Thank you for all the help.

Gregory F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kent S.
Évaluation :

The truck started smoking and caught on fire. Called U-haul where I picked it up repeatedly and could not get anyone. I finally called roadside assistance. I spent well over an hour at gas station where I pulled over. Instead of telling me I could go and someone would pick up vehicle, they wanted me to stay until mechanic showed up to see if it was "driveable" after it had caught on fire! To think they would expect me to drive it again after it had caught on fire is utter ridiculousness. I should have been refunded all of my money.

Josh H.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVEN L.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINA W.
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Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Very easy to work with, was able to get in and out quickly with online check in, would use again

Antonio D.
Évaluation :

My uhaul app wasn't good. Choppy service didn't work couldn't upload photos

ROBERT N.
Évaluation :

Explain drop off instructions need to be done at the u haul facility,if returning after closing

Maryssa J.
Évaluation :

Le client n'a pas laissé de commentaire.

Antoinette A.
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Le client n'a pas laissé de commentaire.

Brian W.
Évaluation :

Helpful and knowledgeable staff. Well prepared.

Scott R.
Évaluation :

Counter guys were very nice. Overall a great experience at this location. Thank you!

Jeffery L.
Évaluation :

Le client n'a pas laissé de commentaire.

Dwayne B.
Évaluation :

Le client n'a pas laissé de commentaire.

Clarissa R.
Évaluation :

Everyone is always nice, courteous, and professional.

William H.
Évaluation :

Le client n'a pas laissé de commentaire.

hank K.
Évaluation :

Keep doing what you are doing! The staff at this location is FANTASTIC! I have used U-Haul for years, and this is by far the best experience with the staff I have ever encountered. Check in was quick and easy, and returning was simple as well. Thanks for a great move!

Clarissa R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MELISSA C.
Évaluation :

They need more employees moving the trucks ou of the way in cramped parking lot. Literally no parking and hard to get truck in. Frank was super nice.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Danial C.
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Le client n'a pas laissé de commentaire.

Maryssa J.
Évaluation :

Le client n'a pas laissé de commentaire.

TEESHA M.
Évaluation :

The equipment was very old and beat up EVEN after I requested a newer truck, the agent refused. The staff DOES NOT comply with COVID precautions. The agent preferred to educate me on his veteran status as opposed to pulling up his grossly misplaced face covering.

John O.
Évaluation :

Not a lot, all of my needs were met.

TYREECE W.
Évaluation :

Le client n'a pas laissé de commentaire.

Clarissa R. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Salvatore B.
Évaluation :

The gentleman hooking up the trailer was rude and gruff and I would not ever visit this location again just because of him. I was in disbelief. He should not have any contact with the general public.

Joseph W.
Évaluation :

Le client n'a pas laissé de commentaire.

WESLEY H.
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Le client n'a pas laissé de commentaire.

Mark M.
Évaluation :

Very helpful and courteous

Janice S.
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Le client n'a pas laissé de commentaire.

Tina O.
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Le client n'a pas laissé de commentaire.

Kenneth J.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
Évaluation :

The staff went above and beyond to make this a good experience. The gentleman that assisted in hooking up the ensured equipment was hooked up and properly functioning. Even helped me identify a blown fuse. Very much appreciated!

Michael R.
Évaluation :

Everything went very easy, and the help was great.

Dylan W.
Évaluation :

I want to recognize Bryan for going out of his way to help me fix a blown fuse on my truck at turn in. Very helpful and friendly employee!

Cyrill G.
Évaluation :

All went as planned

Teesha M.
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Le client n'a pas laissé de commentaire.

Todd M.
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Le client n'a pas laissé de commentaire.

Frank T.
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Le client n'a pas laissé de commentaire.

Gemycah J.
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Le client n'a pas laissé de commentaire.

Joseph K.
Évaluation :

The truck was filthy inside and out. I had to clean the windows to safely see out the windows and mirrors. The truck also stunk inside. The employee sprayed some air freshener inside that helped hide the smell. It was terrible.

Aleea B.
Évaluation :

Le client n'a pas laissé de commentaire.

Olivia D.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcus T.
Évaluation :

Le client n'a pas laissé de commentaire.

LINDA P. | Expérience générale |
Évaluation :

I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.

kamilah g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald W. | Expérience générale |
Évaluation :

"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"

Victoria L. | Expérience générale |
Évaluation :

Horrible customer service when we set up the unit. If we didn’t have a time frame, we would of went somewhere else. Kept items in storage for 4 months, over half our items were covered in mold.

pearl l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SAMANTHA R. | Expérience générale |
Évaluation :

High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good

erica d. | Expérience générale |
Évaluation :

Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.

VIRGINA D. | Expérience générale |
Évaluation :

Very good people always ready to help.

GRANT H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bryonna S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Julia M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Guenevere S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Torkel R. | Expérience générale |
Évaluation :

Amazing ppl skills great personality nice area

EDNA V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GRANT H. | Premières impressions |
Évaluation :

Frank and crew were awesome. I got a storage unit and realized it was too small. They all jumped in and got me a larger unit and was in and out in no time!

Steven S. | Expérience générale |
Évaluation :

Staff was always courteous and helpful. Cool Beans!

catherine f. | Premières impressions |
Évaluation :

Friendly and very helpful folks at this facility. Unit itself was clean and ready to occupy and the dollies located at the inside dock made the transfer so much easier. Glad I found them.

Lori R. | Expérience générale |
Évaluation :

The staff is amazing!

Mary Ann R. | Expérience générale |
Évaluation :

Good storage facility to rent from. Only downside is ease of access to doors to reach inside units (i.e. parking is not very good without blocking everyone else from thr access doors)

betty t. | Expérience générale |
Évaluation :

I love Uhaul on Noland and I-70! I will definitely go back if i ever need storage or a moving truck again. Awesome customer service and fair prices.

Christopher G. | Expérience générale |
Évaluation :

Only concern is that a couple of times security gate was left open. Eg. I was at my storage and security gate was open entire time (15min.) I was there.

rebecca s. | Expérience générale |
Évaluation :

Awesome experience! Thank you for everything!

KRISTINA H. | Expérience générale |
Évaluation :

The staff was very friendly and very helpful. I would recommend U-Haul because they are very friendly and they take care of you like family. Also U-Haul will make sure that you have everything

VICKIE A. | Premières impressions |
Évaluation :

I did not say excellent, because when I got to my storage unit for my first time All the way around in the back, It was LOCKED... Could not get in & can't reach by phone. TIGHT slide loc Andy Great!

Zach C. | Expérience générale |
Évaluation :

The staff was very friendly and super helpful. We had an issue at a different location with a storage unit and truck, but this staff here at this location went out of their way to solve the issue.

Zach C. | Premières impressions |
Évaluation :

The manager on duty was more than willing to assist me and help. Every other worker that day that we interacted with were all very friendly and made my overall experience excellent.

pasche d. | Expérience générale |
Évaluation :

Great service

Carol B. | Expérience générale |
Évaluation :

I've rented trucks and storage spaces from U-Haul stores in other parts of the country and this location is by far the best. They should be used as an example for the whole company. Wow!

Joe J. | Premières impressions |
Évaluation :

Gary and Mark provided excellent customer service.

Floyd B. | Expérience générale |
Évaluation :

Highly recommend !!!!! They are very helpful !!! Thank y’all!!!

shy j. | Réservation |
Évaluation :

The young man who was helping me was really nice about all the different options I had.thank you

LYNDELL M. | Réservation |
Évaluation :

Great services

Charles Z. | Expérience générale |
Évaluation :

Mark is nice to work with.

BRANDY E. | Expérience générale |
Évaluation :

Excellent service

KYLE L. | Expérience générale |
Évaluation :

I had mice in my unit, it destroyed my furniture, the store manager Mark thought this was very funny and he actually knew of mice in the units. This is a joke the manager is a joke, seriously.

Ollie W. | Expérience générale |
Évaluation :

Location appeared well staffed, still there were long lines too often. Magnetic cards for the gates didn't work, had to wait to get fixed in a long line. But I would recommend this store overall.

DAN C. | Expérience générale |
Évaluation :

I have used the services at this location many times and the staff have always been very helpful and professional. All of your locations should strive to be as good as this one.

Marcia h. | Expérience générale |
Évaluation :

My unit was infested with mice droppings! I had to get rid of most of my things!!! And hire someone to clean and sanitize my furniture!!!

CHARLES C. | Expérience générale |
Évaluation :

The price increase over the 6 years was unacceptable. I'm a disabled Veteran and my mother was 90 years old when we rented your storage the price was around $119 a month and now it is $159.

Non reviews have been submitted for this location.

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