Customer Reviews for U-Haul Moving & Storage at Oaklawn Blvd

1 099 évaluations

5400 Oaklawn Blvd   Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)

(804) 458-7553

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 458-7553

5400 Oaklawn Blvd
Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamonica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice J. 
Évaluation :
4

Staff needs to be more approachable, especially when customers ask questions

Danette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June M.  |  Premières impressions 
Évaluation :
1

For my 20 something years of renting equipments from U-Haul this was my worst and only bad experience dealing with a U-Haul rep, she was rude and disrespectful, not much help, I had to hook up the trailer myself, she pretended the information I used to check online wasn't in the system, then when I went to hook up the trailer she decided to help other people instead of just taking the photo of the trailer hooked up so I can go about my way, I usually rent a auto transporter from U-Haul at least 10 times for the year but after this experience I'm going to buy my own trailer.

KEMAR R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

demitria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

singhsingh s.  |  Expérience générale 
Évaluation :
3

Only getting an average rating because I showed up at 9am Sunday 7/17/2022 to rent a storage unit and stayed until 9:50am. Advertised hours were to open at 9am and after 50 minutes there was still no employee present.

brian a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alanna B. 
Évaluation :
5

Thank you for your care and your professional manner whenever I came in .

Anne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lanasia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM H. 
Évaluation :
2

All I have to say is the customer service was horrible!!!!

Brandon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesenia R. 
Évaluation :
3

You are charging mileage and flat rate rental fee. What about including milage in the rental like I used to pay. I'm a repeat customer. There should be something for customer loyalty.

Arthur W. 
Évaluation :
4

My overall experience was fine. The exception is the 15 ft. truck I rented had different types of small bugs crawling around the wall and floor of the inside of the truck. Some appeared to be cockroaches. We tried to kill as many as we could but they were escaping into cracks. I just hope none of them hitchhiked into my furniture and mattresses or boxes while they were in the back of the truck

Melvin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

devlyn C. 
Évaluation :
3

I don't think there is anything you can do to improve.

Lawrence G. 
Évaluation :
5

Very pleased with the service I got there

Carol B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shajuan M.  |  Expérience générale 
Évaluation :
2

Better communication about the products and expectations.

Tanasia C. 
Évaluation :
5

Great and easy....

Keenya S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mcphaul s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie S.  |  Premières impressions 
Évaluation :
5

Great tool to be able to turn in truck after duty hours... (Drop Box)

Gilberto M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EBONYMA'TYSE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B.  |  Expérience générale 
Évaluation :
5

I felt comfortable visiting facility at any time to get my items. Staff friendly and very helpful. Thank you all so much!

Debra F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
2

Improve on customer service. Instead of helping me figure out how to work the return system. They just locked up the store and left me there. While I waited outside by myself for 30 minutes trying to get the app to work. Which never did and I had to call the 1-800 number

Raychelle R. 
Évaluation :
1

When I return the vehicle with gas in it I have put gas in it put it right back where it was maybe a hair short he charged me $11,5 for 2 gallons of gas which I was told this morning that it was going to be 475 per gallon but anyways I will not be returning and I will tell everybody do not use them that guy was extremely rude

KATHLEEN B. 
Évaluation :
5

Everything was wonderful. A great experience

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

The manager wes pitt was professional & very helpful!

Steve C. 
Évaluation :
4

Great experience.

David W. 
Évaluation :
5

good truck no problem and the convenience was great

LAVERNEELIZABETH J. 
Évaluation :
5

It was simple and quick to get the reservation and the actual truck. Thank you! No issues

LEONELLE JOSEPH H. 
Évaluation :
4

I was charged for safe move and I declined that. Other than that. It was a great experience

Debra F. 
Évaluation :
5

Fast efficient service.

Leticia S. 
Évaluation :
2

They guy was rude asf. He wore glasses and bald I think.

HENRIETTADIANA A. 
Évaluation :
5

Very friendly and professional staff. Great job, keep up the good work.

Beverly S. 
Évaluation :
5

Gate go chomp

DOMINICK G.  |  Premières impressions 
Évaluation :
5

it was great

kellie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
3

Choose another company. Once you reserve a truck, U-haul has your credit card information and they charge you extra fees that are not listed in your agreement (all without any warning). After all the credit card charges were charged , it would have been a lot cheaper to use Budget Rental from the beginning. So disappointed in this rental. Most likely will never use nor recommend U-haul in the future.

Wanda K. 
Évaluation :
5

Love the professional customer service.

terry W. 
Évaluation :
1

Be honest and respectful

SAMANTHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadiyah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLEMICHELLE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
2

If the truck was clean at time of pick it would be nice. I felt awkward and out of place at this business. The trucks fuel was barly over a 1/4 tank. The loose chips in the door was a nice touch and all the dirt and gravel around the seats was an eye catcher, if i had 3 or more employees on at the same time i think i would make sure they did there job. Would not recommend this store to anyone .

Rodney G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Conner M. 
Évaluation :
5

S.O.

Jamie W. 
Évaluation :
5

Great storage place

brian S. 
Évaluation :
5

He did fine

Faye J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheronda F. 
Évaluation :
5

The employees at the Oaklawn location were extremely helpful, friendly & funny after a mishap with the Jefferson location. They are greatly appreciated for that.

AIESHASTARR A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEQUALASHAUN P. 
Évaluation :
3

I was called the day before and forced to drive 30 miles away to pickup a trailer, which was very inconvenient! I think you should have brought it much closer to my original location! The trailer ratchets we're both very rusted and hard to use, I lubricated them to ensure others wouldn't have the same trouble I did.

Michael P. 
Évaluation :
5

Had an awesome experience!

BROOKELENAYA F. 
Évaluation :
2

The truck Maintenance needs to be up dated the truck shift really hard and I was really worried

BRITTANYLASHEA W. 
Évaluation :
3

There were no appliance and utility dollys. The truck didn't have a ramp. Pricing was excellent along with customer service.

Lutora H. 
Évaluation :
5

We picked up our truck on 2/12 and went straight to Home Depot, upon returning to the truck it would not start. The truck would click but it would not fully turn over. We waited 45 mins on hold with U-Haul Customer Service, and was told that the tech would be another 45 mins. We decided to try to start the truck and it finally turned on. Once we got back home we had to use a portable jump box to start the truck after every stop (Rest Stops, Gas Breaks, Food) During the entire drive from VA to FL the truck also would squeal during acceleration and it was a rough ride. When we went to speak to the manager about our concerns and the fact that we had to jump the truck every time we were told “There is nothing we can do, because you made it.” Whether we made it to our destination or not, the complaints we had were life changing and it could have effected our drive. We were met with insensitivity, rudeness and a manager unwilling to help. This is the first and last time we will ever use U-Haul and we will not be recommending to friends/family. Alexis V.

ALEXIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILLANNE C. 
Évaluation :
2

The wait was long. I requested a dolly when I booked the apt. When I came pick truck up said there was none. Last min and heavy furniture to move. I was under the impression the gentleman was going to compensate me. But bill was the same. Said system did not allow. Said that I didn't book at his location. I said I called this location but the calls ran over to call center and they set appointment up. Just poorly managed and when I come truck not there equipment you need not available and no sorry nothing it's oh welll u just shit out of luck.

NICHOLEWASICKI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENNROLANDO R. 
Évaluation :
5

The young lady that helped me reserve the uhaul right away was extremely professional and helpful, she was obviously running the show there helping every customer both on the phone and in person. Her ability to multitask was remarkable. I will definitely recommend this uhaul location just because she is an employee there.

Chelsea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevar R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANAELDJOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYLEE D. 
Évaluation :
5

The young lady at the desk did not advise of all the fees needed when I came in - it was different than what was on my screen when I initially booked. I ended up having to leave and come back. Due to the lack of professionalism, I will not come back nor reccommend.

MONICALYNN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELARENAE E. 
Évaluation :
5

s/o

MICHAEL ANTHONY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

goerge w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYASHREE M. 
Évaluation :
5

Very helpful staff. Secure site and clean.

Scott O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANEQUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaquanda c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANEDWIN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANEDWIN M. 
Évaluation :
5

Lauren helped me at two of your locations and she was a incredible. Very knowledgeable of the operation and procedures.

Brandon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orson K. 
Évaluation :
5

Very Professional Customer Service

JAMESEDWIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL LINDSEY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AARON ROY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenya M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Memory L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy and Nadyi H. 
Évaluation :
5

Just keep doing what you are doing thanks so much for your friendly customer service!

Janice E. 
Évaluation :
1

We made reservations to pick up the truck at 11:30am, and checked in the days before using the mobile app. Arrived at 11:15am, and no one was at the office. The mobile app stated that a truck had not yet been assigned, so we needed to see a rep. There was a sign on the door stating a staff member would be back in the office in about 15 minutes, and said to call a phone number for assistance. We tried calling that number, but could not reach anyone. We tried calling the store manager, but again, no answer. I left a message, and he never called me back. Around 11:50am, a staff member finally arrive, had to check in a truck before it could be assigned to us. When we returned the truck, the office was open, but no one was there. We had to wait 10 minutes just to return the truck. This is the absolute worst experience I have had renting a truck. I will never rent a truck for the Hopewell VA Oaklawn BLVD location every again, and possibly, never from UHaul ever again.

ROGER C S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE ANN G.  |  Expérience générale 
Évaluation :
4

Thanks

KERMITLEE R. 
Évaluation :
5

Everything was nice and clean and the service was excellent

DEBORAHANN B.  |  Premières impressions 
Évaluation :
5

The lady that work in the front desk. Helped me a lot. She was so nice to me and friendly. Same as the 2 guys that work there!! Friendly people.

Bethsabel P.  |  Expérience générale 
Évaluation :
5

Very professional, friendly and caring! Fortement recommandé!

Robert W.  |  Premières impressions 
Évaluation :
5

Very professional, friendly and caring ! Fortement recommandé!

Robert W. 
Évaluation :
4

Thanks

KERMITLEE R. 
Évaluation :
4

Thanks

KERMITLEE R. 
Évaluation :
3

Completely tore up road throughout so you're tramping through dirt and mud. My 2nd unit I just did, well someone left a bed in there. The truck rental has low air tire.

Christina M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kristine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

asari s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENDALEPERCELL R. 
Évaluation :
5

Overall everything was amazing especially the customer service received. I found myself saying there's really nice people in this world all because of the service delivered . But there was a roach in my storage that was the only issue

Shakila R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD EUGENE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Y.  |  Expérience générale 
Évaluation :
1

First time and last time as a Uhaul customer. Scheduled for a 5:00 pm contactless pick up. Instead had to wait inside and didn't receive my vehicle until after 6pm. The van had not been cleaned and the sliding door did not work properly. Terrible service.

STEPHEN TODD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betty Joe K.  |  Expérience générale 
Évaluation :
5

Only down side is the holding fee that's still pending on my account. I know it's not the location's fault but Uhaul's system overall. Uhaul central told me the holding fee will come off in a couple of days. Still waiting on it.

CHRISTINA MARLEE G. 
Évaluation :
5

Great staff, very friendly & helpful.

LACHE VANESSA C. 
Évaluation :
2

Horrible lot. Felt like i was driving off road to get to my unit

Andre M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL RONALD B. 
Évaluation :
5

The employees were so helpful keep doing what you are doing

MIALYNN J. 
Évaluation :
5

Awesome service.

Osa F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane A.  |  Premières impressions 
Évaluation :
5

Lauren was awesome!

Brooke F. 
Évaluation :
2

My 19,95 rental cost $114 for four hours and 91 miles

PHILLIP LEE R. 
Évaluation :
5

S.O.

TONY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASALLEN H.  |  Expérience générale 
Évaluation :
5

nothing very satisfied

DOLORESJEAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie P. 
Évaluation :
5

Lauren was awesome. She helped me so much with everything. Thank you Lauren!

DEBRALYNN F. 
Évaluation :
5

The Prince George, Oaklawn Blvd staff were wonderful to me. I was very ill and they were very helpful and accommodating to me, especially Lauren. Very knowledgeable of procedures and rules and fixing problems. I will be used Uhaul again to complete my move and have recommended them to everyone I know.

Gloria H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEVRONMONKENITE S.  |  Premières impressions 
Évaluation :
1

“Traffic” called me and told me the truck that I requested was available at this location. After showing up and waiting in an empty lobby for 10 minutes I finally realized your employee was the lady hanging out with a guy on a motorcycle in an empty storage unit nearby.(you should really check on what goes on at this location). She then proceeds to tell me that the truck that I was told was available was actually “hers” until next week. I ended up having to use a van which worked out for the most part but caused the process to go from being a simple pickup to the a drawn out process guided by your rambling, high employee.. also once I left the location I realized I wasn't given the dolly that I paid for.

MATTHEW RICHARD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margarita O.  |  Expérience générale 
Évaluation :
5

Great place to storage

Luis D.  |  Expérience générale 
Évaluation :
5

DaQuan was very knowledgeable and most helpful. He also has great customer service skills and is very pleasant. He gets a 10 from me. Ease of setting up account was nice as well.

Carolyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Koshema W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUELANDERSON M. 
Évaluation :
5

They were always professional, polite. There hour's was convenient. Please show you're love !

Nancy K.  |  Expérience générale 
Évaluation :
5

Trucks where there when I needed it! Customer service was great! They got me in and out! They where very professional and very very nice. Thank you very much!

NANCY MARIA K. 
Évaluation :
1

I reserved a 20 foot truck. The location on my reservation didn't have one. Customer Service said my truck was 48 miles away at another location. In Richmond, that's 90+ minutes away. I had to settle for a 15 foot truck at another location.

Jason B. 
Évaluation :
5

JaQuan is wonderful and provided great customer service

Debra F.  |  Premières impressions 
Évaluation :
3

Under the old management, I will say that the storage facility and the customer service were excellent. under the new management, too many times the gate didn't work, and the workers or management didn't care if you get stuck inside or out. I have to give the new management an ok. I believe they are trying, but maybe some customer care classes are in order. Uhaul, a big name to live up to. New management needs lots of help.

FREDDIE H.  |  Expérience générale 
Évaluation :
5

I was looking for a 5x5 storage and they had one available. The staff was amazing and I would definitely recommend them to friends and family.

mcphaul s.  |  Premières impressions 
Évaluation :
5

Had a very good easy experience…. Love it and the employees are fantastic!!!

Shayna B.  |  Premières impressions 
Évaluation :
5

Excellent customer service

Ike M.  |  Expérience générale 
Évaluation :
5

Staff members met my needs and we’re very helpful and friendly

Ike M.  |  Premières impressions 
Évaluation :
5

I always use this whenever I need to rent

veronica g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jazmine R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey H.  |  Premières impressions 
Évaluation :
1

I had two storage units with them. Both of them empty and nobody knows where my stuff is!! And to top it off they are still charging me for the unit and my belongings are not even in it!! Do NOT RECOMMEND AT ALL!!

Ruth K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence D.  |  Expérience générale 
Évaluation :
1

I wash charged twice after have moved out since may

brianna t.  |  Expérience générale 
Évaluation :
5

Area was as clean as a storage area could be. Easy access to all areas. Kept uncluttered, clean. We were able to dump unneeded dorm stuff in dumpster. Made it super convenient.

Marsha P.  |  Expérience générale 
Évaluation :
1

My belongings were stolen from my unit! I kept getting phone calls and emails about my unit having a new lock and key and that I could come get the new key and go through my storage. Only to arrive to get my belongings from the storage and the unit was cleared out!! Not only were my belongings gone I had two separate units they tell me I can not see my other unit because they have already placed another customer with that unit.. but there were no auctions held so they just let someone come in and take my belongings and then gave the unit to a new customer!! Talked to the GM who verified there were no auctions nothing had been sold but all my stuff is missing and they have no idea why!! Asked them to review the cameras and they gave poor excuse of not knowing when to look to see when my stuff was stolen!! HIGHLY DO NOT RECOMMEND THIS LOCATION my belongings were only in there a year and now everything is gone and they have NO EXPLANATION AS TO WHY OR WHO TOOK MY STUFF!!

Ruth K.  |  Premières impressions 
Évaluation :
3

There are some damages to the surfaces in the unit. Couple of spiders. My biggest concern are the drive ways not being maintained and/or level.

Danielle T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william a.  |  Premières impressions 
Évaluation :
5

Very friendly staff

RANNETTEMICHELLE J.  |  Premières impressions 
Évaluation :
5

I would like to thank DaQuan for a great experience. He and his new trainee were very accommodating and pleasant to deal with. I also booked Z Moving Specialists they were fantastic.. The guys worked fast and hard to stay within the time booked. and pack the storage very well. delt directly with the owner Denzell who was very professional and cared about the move.

Brandon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantell J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jazmine R.  |  Premières impressions 
Évaluation :
5

The team there are really understanding and knows their job well.

wendy t.  |  Expérience générale 
Évaluation :
5

Was very professional, they work with me to make sure I was taken care of and settle in.

Tammantha S.  |  Premières impressions 
Évaluation :
5

Thanks for been patient during this time of harship.

Cynthia M.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

HECTOR D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
5

Kendasia was so helpful and nice. She answered all my questions and explained the policy perfectly. Keep her around and give her a raise. I have been to other places and they were not helpful at all. This Uhaul place was great. Rented a uhaul and storage space.

LORONDRIA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia K.  |  Expérience générale 
Évaluation :
4

Very helpful staff

Larry L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald M.  |  Expérience générale 
Évaluation :
5

Like the new manager.

SONYA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J.  |  Premières impressions 
Évaluation :
4

The only issue I had with my unit was close to fence by hotel. The Van's and Boxes truck was inconvenience for the sizes unit being paid. But the staff had to relocate the vehicles so I unload and load thank you.

Letisha C.  |  Expérience générale 
Évaluation :
5

Staff were friendly and helpful. Facility is well lit at night. I will use again if I need temporary storage.

Michael D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zoe w.  |  Expérience générale 
Évaluation :
5

I would like to say that every one on your team especially Lois has always been so helpful and especially friendly to me. Once I was overcharged Ms. Lois took care of the problem and made sure that my money was refunded. I plan to use this Uhaul facility again.

Alice J.  |  Expérience générale 
Évaluation :
4

U-Haul needs to ensure the system is updated properly. Worker had to update our first order to another unit because a lock was on the first unit.

Jeremy H.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. Hours are convenient, and the unit is nice and clean.

Michael D.  |  Premières impressions 
Évaluation :
3

Need to fix all the pot holes

Tiffany B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

asari s.  |  Premières impressions 
Évaluation :
5

I originally ordered a storage unit that was too small. The customer service rep was able to work with me and get me a larger unit in less than 30 minutes. She had 3 new customers and a truck where the key was stuck in the ignition and she juggled all of us very smoothly.

Saundrell S.  |  Premières impressions 
Évaluation :
1

Poor customer service, (District Management) Over priced for storage for being in an area next to a large military base, with no military or No Veteran discounts, Office hours are Inconvenient!!!!

Leon F W.  |  Expérience générale 
Évaluation :
1

The staff at this location is absolutely HORRIBLE.

Sarahann M.  |  Expérience générale 
Évaluation :
5

The lady that manages this place was such a nice and friendly person... Refreshing

betty s.  |  Expérience générale 
Évaluation :
5

I love you guys.

LACHE C.  |  Premières impressions 
Évaluation :
5

Staff was very helpful in meeting my storage rental needs. Location and convenience were the main reasons for using U-Haul.

Malcolm H.  |  Premières impressions 
Évaluation :
5

Great Customer Service. I really enjoy my time with U-Haul

Jermey B.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Wayne S.  |  Premières impressions 
Évaluation :
1

I kept having problems with the lock they gave me. Everytime i would get to the unit i had to go in the office and tell them i could not get the lock to unlock, one time when i went to the office, the man working said "its your lock ,your problem, i found that to be very unproffessional and not customer friendly. I requested a new lock and it worked fine , so it ended up being a faulty lock. This matter could have been handled differently.

Pam W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kellie k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yoshika m.  |  Expérience générale 
Évaluation :
1

Absolutely terrible service

Sarahann M.  |  Premières impressions 
Évaluation :
4

The lady who I dealt with when I got the unit yesterday was very nice and acomidating. However when we went back that afternoon to take a load over, our lick the lady would not open, the key would not turn in the lock, I went to the office and told the man , and his comment was" it's your lick it's your problem" I can't believe I paid $174 for a unit and can't get in it, because the lock U-Haul gave us does not work. Someone needs to fix this problem and deal with this employee who was so rude to us.

Pam W.  |  Premières impressions 
Évaluation :
4

Great customer service!

yoshika m.  |  Premières impressions 
Évaluation :
5

Smooth operation. Very clean unit. The check-in went smoother than expected with the friendly staff. I would recommend this location to anyone that needs storage in the area.

Robert A.  |  Premières impressions 
Évaluation :
4

I don't have any comments at this time.

PATRICIA W.  |  Expérience générale 
Évaluation :
5

I would recommend this location to all of my friends and family!! Thank you for taking care of my belongings and thank you for your patience when life circumstances allowed me to fall behind!

natalie d.  |  Expérience générale 
Évaluation :
5

I would definitely rent again .

Agatha S.  |  Expérience générale 
Évaluation :
5

Very friendly staff

TANYA J.  |  Expérience générale 
Évaluation :
3

Everything started off great but because I was not able to get time off from work to get the truck unloaded and returned, the GM had the truck towed WITH my personal belongings still inside and I am m

Dawn N.  |  Premières impressions 
Évaluation :
3

Office staff would not assist me in closing my account after clearing my storage unit even though I was in the office before closing hours. It was "too close to 7pm" for him. Had to come back.

Taylor H.  |  Expérience générale 
Évaluation :
5

The service and the staff was always great

Deborah B.  |  Expérience générale 
Évaluation :
5

I will always come back when I need too. Uhaul has moved me up down Virginia since 2012. Thanks for all you do. Roxanne goes above and beyond to make sure her customers are satisfied.

treza b.  |  Expérience générale 
Évaluation :
5

Best experience ever Super friendly and helpful staff I will recommend to everyone

Richard R.  |  Expérience générale 
Évaluation :
5

Some of the best customer service reps I've dealt with.

Faye P.  |  Expérience générale 
Évaluation :
<