Customer Reviews for U-Haul Moving & Storage at Panama Lane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Panama Lane

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gwendolyn T. | Overall Experience |
Rating:

Customer did not leave a comment.

Elaine G.
Rating:

Great customer service

Mayra D.
Rating:

Customer did not leave a comment.

Julio C.
Rating:

Customer did not leave a comment.

Veronica G.
Rating:

Customer did not leave a comment.

Joanna Z.
Rating:

I have returned the van 2 hours late however when picking it up l paid for 2 days rentals so technically l still had 15 hours paid for. During the dropoff clerk was very rude and was rolling her eyes at me and showing me the paperwork that's specified dropoff hour. I have found it extremely disrespectful. Poor customer service.

Vienna Joiner F. | Overall Experience |
Rating:

Very nice employed

Heather A. | First Impressions |
Rating:

Very effecient service..fast and pleasent.. I've always had a good experience at this particular location..

rudy Z.
Rating:

Customer did not leave a comment.

maisy a. | First Impressions |
Rating:

Getting a U-Haul was quick and easy. The staff was Incredible kind patient.

Irma R.
Rating:

Customer did not leave a comment.

Lauren S.
Rating:

I was charged an entire day for truck and trailer for dropping it off 1hr late, when I was never told the drop time to begin with.

Gerardo M.
Rating:

Customer did not leave a comment.

ROGER R. | Overall Experience |
Rating:

Very clean compared to other facilities.

sandy M.
Rating:

We brought it back early and they gave us a refund!!

Lisa J.
Rating:

Customer did not leave a comment.

jose b. | First Impressions |
Rating:

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

PHILLIP F.
Rating:

Very polite and professional and clean.

Christopher A.
Rating:

The girls there are awesome, very helpful and friendly and informative

Joshua W.
Rating:

Don’t charge people a $20 convenience fee when it’s raining

SONDRA M. | Overall Experience |
Rating:

I have had good service with u-haul. Any problem I had they have been very responsive.

Rafael J.
Rating:

Customer did not leave a comment.

richard D.
Rating:

Great customer service and very courteous.

Carol W.
Rating:

Everything was great, under the circumstances. Unloading a storage of my mother‘s belongings, Since she has passed, was hard to do. But the employees of U-Haul, were so understanding! Checking in,they made it easy. I just think they need to provide a box of Kleenex, in case you forgot yours??

Albert V.
Rating:

Customer did not leave a comment.

Steve N. | Overall Experience |
Rating:

Nice place-easy access

Maryann Y.
Rating:

Although i was a horrible customer, the staff was still very helpful. Thank you for your patience!

Veronica G.
Rating:

Customer did not leave a comment.

Brenda C.
Rating:

The lady there was very nice and awesome

Felipe R.
Rating:

Great customer service!

Tyler C.
Rating:

I rented for them and as first I thought they were really good place nice clean but then when it came time for me extending the time I had the Uhaul there customer service was really good about it but then I get a call from the girl at the front desk she was pissed off saying I wasn't supposed to call your main office to extend be some one else was g If it wasn't for the girl in the front desk at the Uhaul place i would had given them 5 ?? but because of her I say 2??

Ruthie J.
Rating:

Amazing location, salespeople were very helpful, fast with the service and professional. It was the best transaction I have ever had with U-Haul. I will use this location in the future and also recommend this location to others. Thank you again. Ruth Jones

John F.
Rating:

Great

Thomas E.
Rating:

Customer did not leave a comment.

Natasha K. | Overall Experience |
Rating:

Very nice and professional. Made my move in/move-out easy and simple.

Bruntina M.
Rating:

Customer did not leave a comment.

Janettee H.
Rating:

Customer did not leave a comment.

ora f. | Overall Experience |
Rating:

Brandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great look

Daisy U.
Rating:

Customer did not leave a comment.

ADAN R. | First Impressions |
Rating:

They’re the best. 😃

Mario V.
Rating:

Customer did not leave a comment.

Monica D.
Rating:

Need more utility dollies. There was a shortage of those

Juan V.
Rating:

The published price is a lie. They get you because they take advantage of the need. Why do you charge $.99 for mileage if we have to fill up the tank again. It’s robbery.

Nathan C.
Rating:

Customer did not leave a comment.

RON R.
Rating:

I rented an appliance dolly, The lady that was at the counter was very friendly and helpful. The check out process was very quick.The equipment was well maintained and I had no problems whatsoever with the dolly.

GEORGE C. | First Impressions |
Rating:

I had great service.

Alma C.
Rating:

Customer did not leave a comment.

Miguel G.
Rating:

Customer did not leave a comment.

Kelly K.
Rating:

Customer did not leave a comment.

Brandon M.
Rating:

Explain that you get charged for mileage on top of the rental charge. Why ask for estimated mileage if you get charged the same rate for all of the mileage, not just if you go over what you estimate. Better train your employees on the process. Everyone I encountered had something different to say. Return employee told me the mileage charge was for the gas, "what do you think you can drive it for free?" Even though I returned it with the same amount of gasoline? Not a great experience with "hidden" fees, but van was great.

Steve C.
Rating:

Customer did not leave a comment.

Joanna F.
Rating:

Great customer service.. fast and friendly!

Rhonda P.
Rating:

Customer did not leave a comment.

Judith J.
Rating:

let us know where it is ok to park.

NELDA F. | Overall Experience |
Rating:

Thank you

Richard R. | First Impressions |
Rating:

Demetria was very pleasant and helpful. I would highly recommend this facility.

Myrtle J. | Overall Experience |
Rating:

Friendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family

Elaine G.
Rating:

Great customer service

Maria G.
Rating:

Customer did not leave a comment.

JESSICA S. | First Impressions |
Rating:

I had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.

Myrtle J.
Rating:

Definitely will recommend

Pacifico L.
Rating:

Customer did not leave a comment.

Leah M.
Rating:

Customer service was great. Luis Cruz had a few customer in office at one time and was very polite and handled it very well,

micheal D.
Rating:

Customer did not leave a comment.

Joel Y.
Rating:

Very good service ??

Fidel G.
Rating:

Customer did not leave a comment.

Anthony P. | Overall Experience |
Rating:

.

Sherrel A.
Rating:

Journey and Brandy are so friendly and get you on your way quickly.

Paramjitsingh K.
Rating:

Customer did not leave a comment.

Maria G.
Rating:

Its pretty easy ur in n out, but what sucks is they ususalku only have one person so if they have to go to the back n bring ur truck u have to wait cuz they help everyone in the office before they gonout back. But besides that its pretty good

francisco G.
Rating:

You've done it all ??

Francisco P.
Rating:

Customer did not leave a comment.

Bernardo M.
Rating:

Muchas quejas que no podía dejar ahi el camión. y llamando alas 7 de la mañana diciendo que estaba en in lugar equivocado y que me iban a cobrar cargos por llevarlo ahi Si no tuviera un papel que decia que que ahi lo iba a dejar no lo ibieradejado ahi que no sean p.......

Remi V.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

Great people

NELDA F. | First Impressions |
Rating:

Office manager was really helpful

Kim M.
Rating:

Equiptment was not available as expected, had been moved to a different location. Poor communication between locations

JESSICA H.
Rating:

Charged for damage we didn't do

LAWRENCE M. | First Impressions |
Rating:

Service couldn't. be any better than what I got. Thank so much.

Lisa M.
Rating:

Customer did not leave a comment.

MARIA G.
Rating:

Brandi was excellent. She was very knowledgeable & friendly. She made sure you got everything you need for your move. Also she was very very busy she was helping several customers at once, since the other employee was on break.

mario C.
Rating:

Really great and nice employees super easy to get what I needed and drop everything off

Elena P.
Rating:

This location is convenient and I would recommend it to a friend...but, I would also warn them that the customer service leaves a lot to be desired.

Edward L.
Rating:

Customer did not leave a comment.

Vernendia R.
Rating:

My truck was 1.5 hrs late which put me very behind. The lady in charged comp me 10 miles and a free dolly usage for my wait which I thought was acceptable.

tami J.
Rating:

Employees at this location are always professional, very helpful, and pleasant to work with while providing a very clean facility.

sherrel A.
Rating:

Luis is very professional and friendly.He does a great job.

Joe M.
Rating:

Customer did not leave a comment.

Lisa M.
Rating:

Customer did not leave a comment.

Edwin H.
Rating:

Customer did not leave a comment.

Steve C.
Rating:

Nothing

JEAN-CLAUDE C.
Rating:

The entry/exit key pad boxes should be extended outward so that we do not have to almost step out of the vehicle to enter our code, putting us way too close to the entry/exit gates and consequently hitting the said gate with the rear bumper of 17'truck and longer, as the space to turn into/out of the parking/storage lot is way too small to make a safe turn, that specific location is way too cramped to be safe. Lucky for me I had the insurance paid for, or I would have been charged for the "damage", which by looking at the bumper and the gate do happen quite often, just like I was charged a $5 extra for a supposed broken blanket seal, which were never used as we only had boxes in storage, lucky I caught that and was given the $5 back with a much unhappy face by the operator, had to wait 4 days for it, but "that is my bank's fault". Anyway, the smiles did disappear a lot faster than went on, but hey whats right is whats right!! As I told the attendant" that will teach me to accept a truck without having them accompany me", there again no chance this will ever happen again as I will never set foot back there again, repeat NEVER !!

MICHELLE F. | Overall Experience |
Rating:

Customer service is really good there

Rigoberto R.
Rating:

I did not get my receipt Emailed to me as promised.

Arturo L.
Rating:

I was very satisfied with the service and value. I didn't feel cheated or overwhelmed with hidden charges that always seem to come up.

jesus g. | Overall Experience |
Rating:

Found scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.

mary l. | First Impressions |
Rating:

I. Appreciate your service thankyou.

Titus S.
Rating:

Customer did not leave a comment.

Stephanie M.
Rating:

Make sure you have all of the equipment available to customers at every location . I had to drive over 9 miles to rent a furniture dolly. That was unnecessary

Salvador L.
Rating:

Customer did not leave a comment.

Chloe D.
Rating:

Everything was perfect! The online check out process made everything so simple. I got a little turned around, but Brandi was there to point me in the right direction and made sure everything was complete. Brandi provides excellent customer service from pick up to drop off and I was very impressed. Thanks for being patient with me! I will definitely be back to this location!

GABRIELA P.
Rating:

Customer did not leave a comment.

STEVEN L.
Rating:

Customer did not leave a comment.

William C.
Rating:

Customer did not leave a comment.

israel Z.
Rating:

Great customer service, keep it up. Thank you

SAurav G.
Rating:

Was best service overall

Gordon L.
Rating:

Without question some of the nicest people to work with. Brandi was very personable, courteous and willing to make sure we had seamless rental experience.

Denver L.
Rating:

Prices are high compared to others insurance is high priced compared to others just felt overcharged

BOBBETTE M.
Rating:

Outstanding people in the office. Knowlegable, helpful and nice.

vera N.
Rating:

Customer did not leave a comment.

SAL G.
Rating:

Customer did not leave a comment.

Gordon L.
Rating:

Agents were very courteous and friendly.

JAMES W.
Rating:

Customer did not leave a comment.

sherrel A.
Rating:

Nothing,Luis and Brandi are great.They both are very professional and ftiendly.

Hermila T. | First Impressions |
Rating:

Good service

Elizabeth M.
Rating:

Customer did not leave a comment.

STEPHANIE K. | Overall Experience |
Rating:

thank you

Sonny A.
Rating:

Pick-up and drop-off was easy everybody was friendly the only Improvement I would say is that 47 miles is not enough miles to go from Panama Lane to Tehachapi 60 miles should be the allowed miles to go from Bakersfield to Tehachapi we paid for 12 extra miles and didn't drive anywhere but straight to our house and then to the drop off location

Adan c. | Overall Experience |
Rating:

the only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.

CMS A.
Rating:

Better than Derrel's. No problems.

Gordon L.
Rating:

Customer did not leave a comment.

RAMON A.
Rating:

Customer service was great. Thank you.

sherrel A.
Rating:

Luis is very professional and friendly.I am very happy that he gets me on my way quickly.

Leonard P.
Rating:

Customer did not leave a comment.

ofelia t. | Overall Experience |
Rating:

We were very happy with U Haul Storage.

Arturo J.
Rating:

I was charged a cleaning fee! Was never told I was going to be charged a clean up fee of $25! If I had known they were going to charge me $25 for blowing out some dust out of the back of the van I would’ve done it myself. THIEVES!

Joy y. | Overall Experience |
Rating:

Excellent service, and facility!! Overall, a great experience.

Antionette C. | First Impressions |
Rating:

The young lady who helped me was amazing

Eliabeth W. | Overall Experience |
Rating:

Mimi was very helpful.

De Sheala D. | Overall Experience |
Rating:

I love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.

yessenia r. | Overall Experience |
Rating:

The only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment

Felina Evette W. | Overall Experience |
Rating:

Their locks are expensive and I wasn’t always able to go thru the entrance because my 24hr access clicker wasn’t opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.

ELIZABETH G. | Overall Experience |
Rating:

None

Damon S. | Overall Experience |
Rating:

IT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.

Jerry S. | Overall Experience |
Rating:

The professionalism at the Panama location is always excellent.

justice b. | Reservation |
Rating:

Couldn’t ask for better service or more helpful, and informative service! Panama Uhaul is the Best!

david b. | Reservation |
Rating:

Kristina was a blessing! A -Z the service and support was great. THANK YOU!

aaron h. | Overall Experience |
Rating:

Amazing staff, if any one I know needs storage I will recommend they only go here.

holly p. | Reservation |
Rating:

Very accommodating!

Jose N. | Overall Experience |
Rating:

Highly recommend to my friends and relatuves.

Kimberly B. | Reservation |
Rating:

Great to work with “insight” manager. Very impressed with the cleanliness of the storage units.

john h. | Overall Experience |
Rating:

I felt very comfortable with my equipment there and other items

Benjamin G. | Overall Experience |
Rating:

Heather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.

Nancy C. | Overall Experience |
Rating:

Heather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them. DISLIKED: is my bill increased 3 in 1 yr

No reviews have been submitted for this location.

Back
To Top