It helps when staff are nice and friendly. And everyone was very nice. Every time I was there. Even when we needed the restroom they were very understanding. Thank You so very much.
elizabeth e. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Panama Lane
Testimonials From Recent Customers
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Demetria is always kind and professional. I appreciate her tactfulness and prompt responses everytime I encountered an issue.
Andrew B. | Expérience généraleEverything was perfect
Gustavo V. | Premières impressionsI recommend the staff and I give a big recommendation for the manager on panama ln.she went up and beyond to help me , thanks
JESUS A. | Expérience généraleWe reserved a 10' truck and appliance dolly. When we arrived for pick up, we were told the location only had a utility dolly not the appliance dolly we reserved. We were informed that it does not matter what we put in the reservation as the location is not obligated to provide us with the specific items we reserved, only something similar. The utility dolly was useless due to its low handle and small lip. Therefore, we had to pay $7 for an item that was not used and sat in the truck all day. The U-haul employee was not willing to give us the $7 refund or provide us with any type of reimbursement for lack of promised product. The employee was also rude during the rental experience. When asked to provide an alternate phone number, we provided her with one and she told us we gave her the same number and would not accept it, even though it was a different number. We had to convince her we were not lying. It was not a professional customer service experience. I would not recommend this location to family or friends.
SHANE S.My thanks to staff Destiny for her assistance.
JIJOHO S.Demetria and her staff are very nice and customer friendly. This is the best uhaul location I've been to and never have had a problem.
DENETRA C. | Premières impressionsLazy people at this branch. I had to do everything. You'll see why. It's stereotypical of this race to be lazy so I don't blame them. Just trying to fit in I guess. Coo to be lazy I guess. Sloth is a deadly sin. Pick it up. Smile. Don't be stereotypical. Don't be a burden to society please. Do not support this branch.
ANTHONY B.I had no problems. The staff was knowledgeable and provided outstanding customer service. I will always use this location.
Antionette M.The customer service at the location was the best and the passenger cabin could not have been cleaner. I highly recommend renting from this location.
LESTER B.The workers were very helpful and everyone I have had contact there is courteous.
Linda G. | Premières impressionsStaff are super friendly and helpful !
THOMAS P. | Premières impressionsThe girls in the office are so nice and very helpful
Kathleen M. | Premières impressionsThe staff is remarkably professional, helpful & understanding of any & all your needs or concerns. This location & its staff is as exemplary as any location in the uhaul family
Kurt C. | Premières impressionsWorking lady very nice and she do good customer service.
MD S.Demetria was so helpful and professional. She guided me through the process of renting a storage unit very efficiently, and she made it all stress-free for the customer. Thank you so much Demetria!
Elena D. | Premières impressionsCleanest facility and truck. The staff was very friendly and very professional.
Kelly L.Brandi is an exceptional manager she is knowledgeable of everything u-hall storage has to offer explains contract well and answers inquiries completely Her Smile is real she’s friendly accommodating I like her politeness on the phone and in person .. Shes An ideal employee not like the people in Pasadena branch who should go back to training worst people I have ever met .. very opposite to Miss Brandi
GRACE T. | Premières impressionsI cannot recall the name from the lady at the service desk, but she is simply amazing!!! Just moved to Bakersfield and had to rent a few times, the last two times at this location, and both times she was friendly and very professional! When you have employees like her you are set up for success.
NICOLAU R.At first, it was a. little tough for me since I moved in with just an uber ride but once i found my way to the facility i was able to find my unit and wow it was well worth it
DEMENTEIDEI A. | Online Move Innothing, all went well.
Ronald H.Thank u …..with u haul moving intown is easy
FNU A.The truck needed to be washed
DAVID W.Very polite staff.
MARCO L.I would definitely recommend it to everyone looking for a place to keep their belongings. Thank you once again.
Rodolpho o. | Premières impressionsThe site manager and the young lady who helped me upon return were both amazing, friendly and so very helpful with the whole process. I will defiantly use this location again.
Kelly P.The wonderful person who greeted me and set me up with the van was absolutely perfect!!!
Russell B.Great people at this location. I enjoyed the experience with the staff.
JAMES W.Always fast & easy!! Trucks are always clean!! Love going there!!
Amy S.Everything about the location, truck and customer service was great!
Inga M.Continue providing excellent service!
RHONDA P.Quick & easy & the truck was immaculate!!
Amy S.Very helpful and friendly employees. The cargo van was very clean and in great condition. No changes needed! Great service overall!
Carol P.Best uhaul location in Bakersfield! Awesome staff and the van was extremely well taken care of.
Savannah A.Easy, fast, friendly.
Duane K.Destiny was Outstanding
Raymond G.Le personnel était amical et serviable.
MICHELLE D. | Premières impressionsIt was the easiest and most friendly process ever. Merci.
Angel D. | Premières impressionsNot one employe had a mask on there's a sign that says to wear mask they don't have to ? kinda odd to me and I calling an hour before location closed and no answer called like 5 times no answer just ringing and the service stability track light came on 4 times and they didn't seem to care and the rear door didn't close or open properly the management lives up satirs from what the employe said and she's always late just thought you should know
Rodrigo D.They are very nice. Special contact. U haul the best
Ahmed A.Agent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.
julie K. | Premières impressionsWoman who assisted me was very nice. Truck wasn't there yet for my appointment time customer was late returning. Woman was very apologetic, called me as soon as truck was returned
Gabriela R.The staff were friendly and professional.
Rellon P.The 2-person staff were very efficient but not too amiable; they kept conversation with me to a minimum, even when I tried to engage them. I would still recommend this location because its location is convenient.
Anthony R.The representative at the desk was very helpful and friendly. They provided all information needed for a 1st time customer to feel confident in the business and vehicles.
Nolan D.Excelente
Corina G. | Premières impressionsRepresentative present in the morning was so great and quick and efficient! I didn't have a reservation, and the truck was reserved for 11, but she allowed me to utilize the vehicle as long as I had it back by 11am. I needed it for a quick move, so grateful for her kindness. The vehicle was clean, the facility itself was clean and safe (COVID). This was my second time there and it's been great both times.
Elias R.The office lady was very helpful in my questions and needs
Fely F. | Premières impressionsVery friendly personnel that will go the extra mile for you. I'm new to the area and they were so helpful. I would have hugged them if not for the COVID! 😷
MARYVIVIAN M.Everything was great! Great accommodation, I called 1 day prior to rental and Demetrius save the day with an available truck.
Denise T.Seemed like all of the customers yesterday were having a bad day, but your employees were remarkably poised and helpful while they got us all back on track. Thanks you!
Jeanine K.Even with social distancing in place, my pick up and drop off of the vehicle was still quick. I think I've rented at this location 3 or 4 times now. They've not given me a reason to not come back.
Grace M.Excellent Service Always
Derek E.Overcharged
Antonio C.Awesome service.
Alejandra C. | Premières impressionsInsurance price is extremely high,
Hussein E.Destiny was amazing! She helped me out and took care of everything for me!
Mitchell M.Facility was clean and staff was friendly and helpful.
Ruth L.Excellent service à la clientèle
Elaine G.I have returned the van 2 hours late however when picking it up l paid for 2 days rentals so technically l still had 15 hours paid for. During the dropoff clerk was very rude and was rolling her eyes at me and showing me the paperwork that's specified dropoff hour. I have found it extremely disrespectful. Poor customer service.
Joanna Z.Very effecient service..fast and pleasent.. I've always had a good experience at this particular location..
Heather A. | Premières impressionsGetting a U-Haul was quick and easy. The staff was Incredible kind patient.
Takishia s. | Premières impressionsI was charged an entire day for truck and trailer for dropping it off 1hr late, when I was never told the drop time to begin with.
Lauren S.We brought it back early and they gave us a refund!!
sandy M.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
jose b. | Premières impressionsVery polite and professional and clean.
PHILLIP F.The girls there are awesome, very helpful and friendly and informative
Christopher A.Don't charge people a $20 convenience fee when it's raining
Joshua W.Great customer service and very courteous.
richard D.Everything was great, under the circumstances. Unloading a storage of my mother‘s belongings, Since she has passed, was hard to do. But the employees of U-Haul, were so understanding! Checking in,they made it easy. I just think they need to provide a box of Kleenex, in case you forgot yours??
Carol W.Although i was a horrible customer, the staff was still very helpful. Thank you for your patience!
Maryann Y.The lady there was very nice and awesome
Brenda C.Great customer service!
Felipe R.I rented for them and as first I thought they were really good place nice clean but then when it came time for me extending the time I had the Uhaul there customer service was really good about it but then I get a call from the girl at the front desk she was pissed off saying I wasn't supposed to call your main office to extend be some one else was g If it wasn't for the girl in the front desk at the Uhaul place i would had given them 5 ?? but because of her I say 2??
Tyler C.Amazing location, salespeople were very helpful, fast with the service and professional. It was the best transaction I have ever had with U-Haul. I will use this location in the future and also recommend this location to others. Thank you again. Ruth Jones
Ruthie J.Excellent
John F.Need more utility dollies. There was a shortage of those
Monica D.The published price is a lie. They get you because they take advantage of the need. Why do you charge $.99 for mileage if we have to fill up the tank again. It's robbery.
Juan V.I rented an appliance dolly, The lady that was at the counter was very friendly and helpful. The check out process was very quick.The equipment was well maintained and I had no problems whatsoever with the dolly.
RON R.I had great service.
GEORGE C. | Premières impressionsDemetria was very pleasant and helpful. I would highly recommend this facility.
Juan M. | Premières impressionsKristina was a blessing! A -Z the service and support was great. THANK YOU!
CHARISSE W. | Réservation