Customer Reviews for U-Haul Moving & Storage at Panama Lane

Évaluation :

5

N/A With price of gas .I would've appreciated some credit or reimbursement. On my gas that was not use..so that was a downer. I've have not rented a Truck before. So I have no idea how much they use as . A heavy vehicle.

Évaluation :

5

Bien

Évaluation :

5

The lady in the u haul excellent person thanks for everything

Évaluation :

5

Outstanding service

Évaluation :

5

Brandi is excellent at customer service.

Évaluation :

5

Nothing. Everything was great. Destiny is very professional, kind, and caring.

Évaluation :

5

Staff was friendly and patient. She walked me through the many steps needed in order to rent.

Évaluation :

5

The lady in the store (I can't recall her name) that helped me was wonderful, please give her a raise! She stayed past closing to help me finish the rental, THANK YOU!!

Évaluation :

1

No ramp, no Dolly, didn't give a discount for not having a ramp, was hard to move stuff with no ramp

Évaluation :

1

Cobran mucho y no es lo que ofrecen

Évaluation :

1

I give this review because it is not what they really have online, a failure, the worst of the worst, they give the car without gasoline and they want it to be returned full

Évaluation :

5

Destiny Robinson is awesome! She made everything very easy to understand and was extremely helpful throughout the entire process!

Évaluation :

5

The employees were polite, knowledgeable, and efficient. The experience was outstanding, phone reservation, pickup and return. They are all doing their jobs well.

Évaluation :

5

Thank you for everything.

Évaluation :

5

Brandi was very helpful and so nice. Great environment!

Évaluation :

5

I was very satisfied.

Évaluation :

5

The best management staff ever!!!

Évaluation :

5

We really love the fact that it was very secure the staff very polite

Évaluation :

5

Your staff always has a smile a willing to help.

Évaluation :

5

It helps when staff are nice and friendly. And everyone was very nice. Every time I was there. Even when we needed the restroom they were very understanding. Thank You so very much.

Évaluation :

5

Demetria is always kind and professional. I appreciate her tactfulness and prompt responses everytime I encountered an issue.

Évaluation :

5

Everything was perfect

Évaluation :

5

I recommend the staff and I give a big recommendation for the manager on panama ln.she went up and beyond to help me , thanks

Évaluation :

2

We reserved a 10' truck and appliance dolly. When we arrived for pick up, we were told the location only had a utility dolly not the appliance dolly we reserved. We were informed that it does not matter what we put in the reservation as the location is not obligated to provide us with the specific items we reserved, only something similar. The utility dolly was useless due to its low handle and small lip. Therefore, we had to pay $7 for an item that was not used and sat in the truck all day. The U-haul employee was not willing to give us the $7 refund or provide us with any type of reimbursement for lack of promised product. The employee was also rude during the rental experience. When asked to provide an alternate phone number, we provided her with one and she told us we gave her the same number and would not accept it, even though it was a different number. We had to convince her we were not lying. It was not a professional customer service experience. I would not recommend this location to family or friends.

Évaluation :

5

My thanks to staff Destiny for her assistance.

Évaluation :

5

Demetria and her staff are very nice and customer friendly. This is the best uhaul location I've been to and never have had a problem.

Évaluation :

1

Lazy people at this branch. I had to do everything. You'll see why. It's stereotypical of this race to be lazy so I don't blame them. Just trying to fit in I guess. Coo to be lazy I guess. Sloth is a deadly sin. Pick it up. Smile. Don't be stereotypical. Don't be a burden to society please. Do not support this branch.

Évaluation :

5

I had no problems. The staff was knowledgeable and provided outstanding customer service. I will always use this location.

Évaluation :

5

The customer service at the location was the best and the passenger cabin could not have been cleaner. I highly recommend renting from this location.

Évaluation :

5

The workers were very helpful and everyone I have had contact there is courteous.

Évaluation :

5

Staff are super friendly and helpful !

Évaluation :

5

The girls in the office are so nice and very helpful

Évaluation :

5

The staff is remarkably professional, helpful & understanding of any & all your needs or concerns. This location & its staff is as exemplary as any location in the uhaul family

Évaluation :

5

Working lady very nice and she do good customer service.

Évaluation :

5

Demetria was so helpful and professional. She guided me through the process of renting a storage unit very efficiently, and she made it all stress-free for the customer. Thank you so much Demetria!

Évaluation :

5

Cleanest facility and truck. The staff was very friendly and very professional.

Évaluation :

5

Brandi is an exceptional manager she is knowledgeable of everything u-hall storage has to offer explains contract well and answers inquiries completely Her Smile is real she’s friendly accommodating I like her politeness on the phone and in person .. Shes An ideal employee not like the people in Pasadena branch who should go back to training worst people I have ever met .. very opposite to Miss Brandi

Évaluation :

5

I cannot recall the name from the lady at the service desk, but she is simply amazing!!! Just moved to Bakersfield and had to rent a few times, the last two times at this location, and both times she was friendly and very professional! When you have employees like her you are set up for success.

Évaluation :

4

At first, it was a. little tough for me since I moved in with just an uber ride but once i found my way to the facility i was able to find my unit and wow it was well worth it

Évaluation :

5

The staff was amazing, soo kind,& soo helpful!!

Évaluation :

5

nothing, all went well.

Évaluation :

5

The staff at the Pannama ln facility in bakersfield Ca. Were awsome and friendly they were amazing to deal with

Évaluation :

5

Thank u …..with u haul moving intown is easy

Évaluation :

4

It has been a pleasure using your storage service.

Évaluation :

5

The truck needed to be washed

Évaluation :

5

Very polite staff.

Évaluation :

5

Very clean friendly

Évaluation :

5

I would definitely recommend it to everyone looking for a place to keep their belongings. Thank you once again.

Évaluation :

5

The site manager and the young lady who helped me upon return were both amazing, friendly and so very helpful with the whole process. I will defiantly use this location again.

Évaluation :

5

Both of the ladies that helped me were amazing! They were friendly and knowledgeable about what I needed.

Évaluation :

5

The personal were great and very helpful if you needed something they were right on it and very friendly.

Évaluation :

5

Very helpful with moving needs

Évaluation :

5

The wonderful person who greeted me and set me up with the van was absolutely perfect!!!

Évaluation :

5

Great people at this location. I enjoyed the experience with the staff.

Évaluation :

5

The two ladies that helped me were exceptional! They explained the paperwork, answered any questions that I had, and they were both very professional. Merci.

Évaluation :

5

Always fast & easy!! Trucks are always clean!! Love going there!!

Évaluation :

5

Mejor ni podía ser. Brandi hizo un trabajo excelente Muchas gracias

Évaluation :

5

Everything about the location, truck and customer service was great!

Évaluation :

5

Continue providing excellent service!

Évaluation :

5

Quick & easy & the truck was immaculate!!

Évaluation :

5

Very helpful and friendly employees. The cargo van was very clean and in great condition. No changes needed! Great service overall!

Évaluation :

5

Best uhaul location in Bakersfield! Awesome staff and the van was extremely well taken care of.

Évaluation :

5

Easy, fast, friendly.

Évaluation :

5

Destiny was Outstanding

Évaluation :

5

Le personnel était amical et serviable.

Évaluation :

5

It was the easiest and most friendly process ever. Merci.

Évaluation :

1

Not one employe had a mask on there's a sign that says to wear mask they don't have to ? kinda odd to me and I calling an hour before location closed and no answer called like 5 times no answer just ringing and the service stability track light came on 4 times and they didn't seem to care and the rear door didn't close or open properly the management lives up satirs from what the employe said and she's always late just thought you should know

Évaluation :

5

They are very nice. Special contact. U haul the best

Évaluation :

5

Agent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.

Évaluation :

3

Well, I moved in on 10/26/2020 and was out on 11/26/2020 and you want to charge me $149 for 11/26/2020 to 12/26/2020 not going to happen once the charge hits my card I am reversing it. Totally disgusting that you offer 1 free month and if the person stops using the storage at the 1 month mark you charge them for another month. That along with the insane prices you charge for a rental truck to move is disgusting.

Évaluation :

5

Woman who assisted me was very nice. Truck wasn't there yet for my appointment time customer was late returning. Woman was very apologetic, called me as soon as truck was returned

Évaluation :

5

The staff were friendly and professional.

Évaluation :

5

In side clean and very good service

Évaluation :

5

todo perfecto,me encanta el sistema de aire acondicionado

Évaluation :

3

The 2-person staff were very efficient but not too amiable; they kept conversation with me to a minimum, even when I tried to engage them. I would still recommend this location because its location is convenient.

Évaluation :

5

The representative at the desk was very helpful and friendly. They provided all information needed for a 1st time customer to feel confident in the business and vehicles.

Évaluation :

5

Excelente

Évaluation :

5

Renting was easy, move out was easy, woman at the front desk was very helpful and very friendly. Such a positive experience!

Évaluation :

5

Representative present in the morning was so great and quick and efficient! I didn't have a reservation, and the truck was reserved for 11, but she allowed me to utilize the vehicle as long as I had it back by 11am. I needed it for a quick move, so grateful for her kindness. The vehicle was clean, the facility itself was clean and safe (COVID). This was my second time there and it's been great both times.

Évaluation :

4

U-haul storage facility staff on Panama Lane in Bakersfield, CA took care of my accommodations in a friendly and professional manner. Any questions or concerns I had in my 4 month experience were promptly addressed. There were a few things that were irritating that I did not bring to their attention, but that did not reflect on their professionalism as they were either normal nuances or caused by other disrespectful renters. I paid an additional monthly fee for 24 hour access to my unit, which is why that portion was convenient, despite having to pay extra. My unit was of the smaller variety, so it's access was indoors. The indoor lighting was adequate, yet activated by motion sensors which became irritating when they would shut off while I was in the unit, forcing me to walk through the halls to make them turn back on. On my last day while moving out, there was another renter who was very rude and disrespectful. He had an outdoor unit near the entrance door where my unit was located. While I was inside, I heard a vehicle horn honking, so I went out to investigate. This guy was angry that I was parked in front of his unit which was because I had a U-haul trailer attached to my vehicle. I moved for him and carried on with emptying my unit, but he had another vehicle inside his unit which he started and left running for several minutes. The toxic exhaust fumes traveled through the enclosed building making it difficult to breathe. If that wasn't bad enough, he turned his stereo to max volume for about 20 minutes and the bass decibels caused the entire building to rattle and buzz adding to the stress level and headache caused by the toxic fumes. These issues aren't caused by the staff and I'm sure they would have dealt with the other renter, but I didn't address the situation because I was hurrying to move out before the office closed and figured the guy wouldn't be there long. On a positive note, U-haul has been a pleasurable company to do business with when I've needed to move and when I've had to store my belongings. I will continue to do business with and recommend them to family and friends for my future needs.

Évaluation :

5

The office lady was very helpful in my questions and needs

Évaluation :

5

Very friendly personnel that will go the extra mile for you. I'm new to the area and they were so helpful. I would have hugged them if not for the COVID! 

Évaluation :

5

Everything was great! Great accommodation, I called 1 day prior to rental and Demetrius save the day with an available truck.

Évaluation :

5

They were friendly and so helpful.

Évaluation :

5

Excellent move in experience. Easy to use and plenty of room to unload. Lots of communication which made it easier on us while moving. Well done.

Évaluation :

3

For years I rented at this facility, it was always spotless... unbelievably so. The management could be very harsh(in an extremely unprofessional way) but VERY on top of the up keep and cleanliness of the entire property especially the restroom! Once the new management took over it is nothing short of being the complete opposite. Everything is filthy, the restroom is nasty, no toilet paper or paper towels on top of the filthiness it smells like an outhouse, literally. Very sad.

Évaluation :

5

Seemed like all of the customers yesterday were having a bad day, but your employees were remarkably poised and helpful while they got us all back on track. Thanks you!

Évaluation :

5

Even with social distancing in place, my pick up and drop off of the vehicle was still quick. I think I've rented at this location 3 or 4 times now. They've not given me a reason to not come back.

Évaluation :

5

Excellent Service Always

Évaluation :

1

Overcharged

Évaluation :

5

Awesome service.

Évaluation :

5

Insurance price is extremely high,

Évaluation :

5

Destiny was amazing! She helped me out and took care of everything for me!

Évaluation :

5

Facility was clean and staff was friendly and helpful.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

I have returned the van 2 hours late however when picking it up l paid for 2 days rentals so technically l still had 15 hours paid for. During the dropoff clerk was very rude and was rolling her eyes at me and showing me the paperwork that's specified dropoff hour. I have found it extremely disrespectful. Poor customer service.

Évaluation :

4

Very nice employed

Évaluation :

5

Very effecient service..fast and pleasent.. I've always had a good experience at this particular location..

Évaluation :

5

Getting a U-Haul was quick and easy. The staff was Incredible kind patient.

Évaluation :

3

I was charged an entire day for truck and trailer for dropping it off 1hr late, when I was never told the drop time to begin with.

Évaluation :

5

Very clean compared to other facilities.

Évaluation :

5

We brought it back early and they gave us a refund!!

Évaluation :

5

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Very polite and professional and clean.

Évaluation :

5

The girls there are awesome, very helpful and friendly and informative

Évaluation :

5

Don't charge people a $20 convenience fee when it's raining

Évaluation :

5

I have had good service with u-haul. Any problem I had they have been very responsive.

Évaluation :

5

Great customer service and very courteous.

Évaluation :

5

Everything was great, under the circumstances. Unloading a storage of my mother‘s belongings, Since she has passed, was hard to do. But the employees of U-Haul, were so understanding! Checking in,they made it easy. I just think they need to provide a box of Kleenex, in case you forgot yours??

Évaluation :

5

Nice place-easy access

Évaluation :

4

Although i was a horrible customer, the staff was still very helpful. Thank you for your patience!

Évaluation :

5

Very nice and professional. Made my move in/move-out easy and simple.

Évaluation :

5

Brandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great look

Évaluation :

5

They’re the best. 😃

Évaluation :

5

I had great service.

Évaluation :

5

Merci

Évaluation :

5

Demetria was very pleasant and helpful. I would highly recommend this facility.

Évaluation :

5

Friendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family

Évaluation :

5

I had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.

Évaluation :

5

.

Évaluation :

5

Office manager was really helpful

Évaluation :

4

Service couldn't. be any better than what I got. Thank so much.

Évaluation :

5

Customer service is really good there

Évaluation :

4

Found scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.

Évaluation :

5

I. Appreciate your service thankyou.

Évaluation :

5

Good service

Évaluation :

5

merci

Évaluation :

4

the only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.

Évaluation :

5

We were very happy with U Haul Storage.

Évaluation :

5

Excellent service, and facility!! Overall, a great experience.

Évaluation :

5

The young lady who helped me was amazing

Évaluation :

5

Mimi was very helpful.

Évaluation :

5

I love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.

Évaluation :

5

The only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment

Évaluation :

4

Their locks are expensive and I wasn't always able to go thru the entrance because my 24hr access clicker wasn't opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.

Évaluation :

5

Aucun

Évaluation :

5

IT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.

Évaluation :

5

The professionalism at the Panama location is always excellent.

Évaluation :

5

Couldn't ask for better service or more helpful, and informative service! Panama Uhaul is the Best!

Évaluation :

5

Kristina was a blessing! A -Z the service and support was great. THANK YOU!

Évaluation :

5

Amazing staff, if any one I know needs storage I will recommend they only go here.

Évaluation :

5

Very accommodating!

Évaluation :

5

Highly recommend to my friends and relatuves.

Évaluation :

5

Great to work with "insight" manager. Very impressed with the cleanliness of the storage units.

Évaluation :

5

I felt very comfortable with my equipment there and other items

Évaluation :

5

Heather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.