N/A With price of gas .I would've appreciated some credit or reimbursement. On my gas that was not use..so that was a downer. I've have not rented a Truck before. So I have no idea how much they use as . A heavy vehicle.
Maria Elena B.Customer Reviews for U-Haul Moving & Storage at Panama Lane
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rajinder S.The lady in the u haul excellent person thanks for everything
Reyna G.Outstanding service
JOSE T.Brandi is excellent at customer service.
Demetria S.Nothing. Everything was great. Destiny is very professional, kind, and caring.
Jennifer B.Staff was friendly and patient. She walked me through the many steps needed in order to rent.
Rosa F.The lady in the store (I can't recall her name) that helped me was wonderful, please give her a raise! She stayed past closing to help me finish the rental, THANK YOU!!
Hakob N.No ramp, no Dolly, didn't give a discount for not having a ramp, was hard to move stuff with no ramp
Guadalupe C.Cobran mucho y no es lo que ofrecen
Ana E. | Online Move InI give this review because it is not what they really have online, a failure, the worst of the worst, they give the car without gasoline and they want it to be returned full
Ana E. | Online Move InDestiny Robinson is awesome! She made everything very easy to understand and was extremely helpful throughout the entire process!
KEVIN D. | Expérience généraleThe employees were polite, knowledgeable, and efficient. The experience was outstanding, phone reservation, pickup and return. They are all doing their jobs well.
Helen C. L.Thank you for everything.
Jose D. | Expérience généraleBrandi was very helpful and so nice. Great environment!
JULISSA P. | Premières impressionsI was very satisfied.
Willie B.The best management staff ever!!!
Javier B. | Expérience généraleWe really love the fact that it was very secure the staff very polite
IRMA S. | Expérience généraleYour staff always has a smile a willing to help.
Kyle A. | Expérience généraleIt helps when staff are nice and friendly. And everyone was very nice. Every time I was there. Even when we needed the restroom they were very understanding. Thank You so very much.
elizabeth e. | Expérience généraleDemetria is always kind and professional. I appreciate her tactfulness and prompt responses everytime I encountered an issue.
Andrew B. | Expérience généraleEverything was perfect
Gustavo V. | Premières impressionsI recommend the staff and I give a big recommendation for the manager on panama ln.she went up and beyond to help me , thanks
JESUS A. | Expérience généraleWe reserved a 10' truck and appliance dolly. When we arrived for pick up, we were told the location only had a utility dolly not the appliance dolly we reserved. We were informed that it does not matter what we put in the reservation as the location is not obligated to provide us with the specific items we reserved, only something similar. The utility dolly was useless due to its low handle and small lip. Therefore, we had to pay $7 for an item that was not used and sat in the truck all day. The U-haul employee was not willing to give us the $7 refund or provide us with any type of reimbursement for lack of promised product. The employee was also rude during the rental experience. When asked to provide an alternate phone number, we provided her with one and she told us we gave her the same number and would not accept it, even though it was a different number. We had to convince her we were not lying. It was not a professional customer service experience. I would not recommend this location to family or friends.
SHANE S.My thanks to staff Destiny for her assistance.
JIJOHO S.Demetria and her staff are very nice and customer friendly. This is the best uhaul location I've been to and never have had a problem.
DENETRA C. | Premières impressionsLazy people at this branch. I had to do everything. You'll see why. It's stereotypical of this race to be lazy so I don't blame them. Just trying to fit in I guess. Coo to be lazy I guess. Sloth is a deadly sin. Pick it up. Smile. Don't be stereotypical. Don't be a burden to society please. Do not support this branch.
ANTHONY B.I had no problems. The staff was knowledgeable and provided outstanding customer service. I will always use this location.
Antionette M.The customer service at the location was the best and the passenger cabin could not have been cleaner. I highly recommend renting from this location.
LESTER B.The workers were very helpful and everyone I have had contact there is courteous.
Linda G. | Premières impressionsStaff are super friendly and helpful !
THOMAS P. | Premières impressionsThe girls in the office are so nice and very helpful
Kathleen M. | Premières impressionsThe staff is remarkably professional, helpful & understanding of any & all your needs or concerns. This location & its staff is as exemplary as any location in the uhaul family
Kurt C. | Premières impressionsWorking lady very nice and she do good customer service.
MD S.Demetria was so helpful and professional. She guided me through the process of renting a storage unit very efficiently, and she made it all stress-free for the customer. Thank you so much Demetria!
Elena D. | Premières impressionsCleanest facility and truck. The staff was very friendly and very professional.
Kelly L.Brandi is an exceptional manager she is knowledgeable of everything u-hall storage has to offer explains contract well and answers inquiries completely Her Smile is real she’s friendly accommodating I like her politeness on the phone and in person .. Shes An ideal employee not like the people in Pasadena branch who should go back to training worst people I have ever met .. very opposite to Miss Brandi
GRACE T. | Premières impressionsI cannot recall the name from the lady at the service desk, but she is simply amazing!!! Just moved to Bakersfield and had to rent a few times, the last two times at this location, and both times she was friendly and very professional! When you have employees like her you are set up for success.
NICOLAU R.At first, it was a. little tough for me since I moved in with just an uber ride but once i found my way to the facility i was able to find my unit and wow it was well worth it
DEMENTEIDEI A. | Online Move InThe staff was amazing, soo kind,& soo helpful!!
VANESSA O. | Expérience généralenothing, all went well.
Ronald H.The staff at the Pannama ln facility in bakersfield Ca. Were awsome and friendly they were amazing to deal with
STEVEN S. | Expérience généraleThank u …..with u haul moving intown is easy
FNU A.It has been a pleasure using your storage service.
jason s. | Expérience généraleThe truck needed to be washed
DAVID W.Very polite staff.
MARCO L.Very clean friendly
Arlene Moreno I. | Expérience généraleI would definitely recommend it to everyone looking for a place to keep their belongings. Thank you once again.
Rodolpho o. | Premières impressionsThe site manager and the young lady who helped me upon return were both amazing, friendly and so very helpful with the whole process. I will defiantly use this location again.
Kelly P.Both of the ladies that helped me were amazing! They were friendly and knowledgeable about what I needed.
Jennifer C. | Expérience généraleThe personal were great and very helpful if you needed something they were right on it and very friendly.
ROGER G. | Expérience généraleVery helpful with moving needs
Ronald M. | Expérience généraleThe wonderful person who greeted me and set me up with the van was absolutely perfect!!!
Russell B.Great people at this location. I enjoyed the experience with the staff.
JAMES W.The two ladies that helped me were exceptional! They explained the paperwork, answered any questions that I had, and they were both very professional. Merci.
Jennifer C. | Premières impressionsAlways fast & easy!! Trucks are always clean!! Love going there!!
Amy S.Mejor ni podía ser. Brandi hizo un trabajo excelente Muchas gracias
ROSARIO A. | Premières impressionsEverything about the location, truck and customer service was great!
Inga M.Continue providing excellent service!
RHONDA P.Quick & easy & the truck was immaculate!!
Amy S.Very helpful and friendly employees. The cargo van was very clean and in great condition. No changes needed! Great service overall!
Carol P.Best uhaul location in Bakersfield! Awesome staff and the van was extremely well taken care of.
Savannah A.Easy, fast, friendly.
Duane K.Destiny was Outstanding
Raymond G.Le personnel était amical et serviable.
MICHELLE D. | Premières impressionsIt was the easiest and most friendly process ever. Merci.
Angel D. | Premières impressionsNot one employe had a mask on there's a sign that says to wear mask they don't have to ? kinda odd to me and I calling an hour before location closed and no answer called like 5 times no answer just ringing and the service stability track light came on 4 times and they didn't seem to care and the rear door didn't close or open properly the management lives up satirs from what the employe said and she's always late just thought you should know
Rodrigo D.They are very nice. Special contact. U haul the best
Ahmed A.Agent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.
julie K. | Premières impressionsWell, I moved in on 10/26/2020 and was out on 11/26/2020 and you want to charge me $149 for 11/26/2020 to 12/26/2020 not going to happen once the charge hits my card I am reversing it. Totally disgusting that you offer 1 free month and if the person stops using the storage at the 1 month mark you charge them for another month. That along with the insane prices you charge for a rental truck to move is disgusting.
Ben G. | Expérience généraleWoman who assisted me was very nice. Truck wasn't there yet for my appointment time customer was late returning. Woman was very apologetic, called me as soon as truck was returned
Gabriela R.The staff were friendly and professional.
Rellon P.In side clean and very good service
gurpreet s. | Expérience généraletodo perfecto,me encanta el sistema de aire acondicionado
PRIMAVERA J. | Premières impressionsThe 2-person staff were very efficient but not too amiable; they kept conversation with me to a minimum, even when I tried to engage them. I would still recommend this location because its location is convenient.
Anthony R.The representative at the desk was very helpful and friendly. They provided all information needed for a 1st time customer to feel confident in the business and vehicles.
Nolan D.Excelente
Corina G. | Premières impressionsRenting was easy, move out was easy, woman at the front desk was very helpful and very friendly. Such a positive experience!
Eryka C. | Expérience généraleRepresentative present in the morning was so great and quick and efficient! I didn't have a reservation, and the truck was reserved for 11, but she allowed me to utilize the vehicle as long as I had it back by 11am. I needed it for a quick move, so grateful for her kindness. The vehicle was clean, the facility itself was clean and safe (COVID). This was my second time there and it's been great both times.
Elias R.U-haul storage facility staff on Panama Lane in Bakersfield, CA took care of my accommodations in a friendly and professional manner. Any questions or concerns I had in my 4 month experience were promptly addressed. There were a few things that were irritating that I did not bring to their attention, but that did not reflect on their professionalism as they were either normal nuances or caused by other disrespectful renters. I paid an additional monthly fee for 24 hour access to my unit, which is why that portion was convenient, despite having to pay extra. My unit was of the smaller variety, so it's access was indoors. The indoor lighting was adequate, yet activated by motion sensors which became irritating when they would shut off while I was in the unit, forcing me to walk through the halls to make them turn back on. On my last day while moving out, there was another renter who was very rude and disrespectful. He had an outdoor unit near the entrance door where my unit was located. While I was inside, I heard a vehicle horn honking, so I went out to investigate. This guy was angry that I was parked in front of his unit which was because I had a U-haul trailer attached to my vehicle. I moved for him and carried on with emptying my unit, but he had another vehicle inside his unit which he started and left running for several minutes. The toxic exhaust fumes traveled through the enclosed building making it difficult to breathe. If that wasn't bad enough, he turned his stereo to max volume for about 20 minutes and the bass decibels caused the entire building to rattle and buzz adding to the stress level and headache caused by the toxic fumes. These issues aren't caused by the staff and I'm sure they would have dealt with the other renter, but I didn't address the situation because I was hurrying to move out before the office closed and figured the guy wouldn't be there long. On a positive note, U-haul has been a pleasurable company to do business with when I've needed to move and when I've had to store my belongings. I will continue to do business with and recommend them to family and friends for my future needs.
dewey t. | Expérience généraleThe office lady was very helpful in my questions and needs
Fely F. | Premières impressionsVery friendly personnel that will go the extra mile for you. I'm new to the area and they were so helpful. I would have hugged them if not for the COVID!
MARYVIVIAN M.Everything was great! Great accommodation, I called 1 day prior to rental and Demetrius save the day with an available truck.
Denise T.They were friendly and so helpful.
ADAN R. | Expérience généraleExcellent move in experience. Easy to use and plenty of room to unload. Lots of communication which made it easier on us while moving. Well done.
Justin A. | Online Move InFor years I rented at this facility, it was always spotless... unbelievably so. The management could be very harsh(in an extremely unprofessional way) but VERY on top of the up keep and cleanliness of the entire property especially the restroom! Once the new management took over it is nothing short of being the complete opposite. Everything is filthy, the restroom is nasty, no toilet paper or paper towels on top of the filthiness it smells like an outhouse, literally. Very sad.
Kelly S. | Expérience généraleSeemed like all of the customers yesterday were having a bad day, but your employees were remarkably poised and helpful while they got us all back on track. Thanks you!
Jeanine K.Even with social distancing in place, my pick up and drop off of the vehicle was still quick. I think I've rented at this location 3 or 4 times now. They've not given me a reason to not come back.
Grace M.Excellent Service Always
Derek E.Overcharged
Antonio C.Awesome service.
Alejandra C. | Premières impressionsInsurance price is extremely high,
Hussein E.Destiny was amazing! She helped me out and took care of everything for me!
Mitchell M.Facility was clean and staff was friendly and helpful.
Ruth L.Excellent service à la clientèle
Elaine G.I have returned the van 2 hours late however when picking it up l paid for 2 days rentals so technically l still had 15 hours paid for. During the dropoff clerk was very rude and was rolling her eyes at me and showing me the paperwork that's specified dropoff hour. I have found it extremely disrespectful. Poor customer service.
Joanna Z.Very nice employed
Vienna Joiner F. | Expérience généraleVery effecient service..fast and pleasent.. I've always had a good experience at this particular location..
Heather A. | Premières impressionsGetting a U-Haul was quick and easy. The staff was Incredible kind patient.
Takishia s. | Premières impressionsI was charged an entire day for truck and trailer for dropping it off 1hr late, when I was never told the drop time to begin with.
Lauren S.Very clean compared to other facilities.
ROGER R. | Expérience généraleWe brought it back early and they gave us a refund!!
sandy M.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
jose b. | Premières impressionsVery polite and professional and clean.
PHILLIP F.The girls there are awesome, very helpful and friendly and informative
Christopher A.Don't charge people a $20 convenience fee when it's raining
Joshua W.I have had good service with u-haul. Any problem I had they have been very responsive.
SONDRA M. | Expérience généraleGreat customer service and very courteous.
richard D.Everything was great, under the circumstances. Unloading a storage of my mother‘s belongings, Since she has passed, was hard to do. But the employees of U-Haul, were so understanding! Checking in,they made it easy. I just think they need to provide a box of Kleenex, in case you forgot yours??
Carol W.Nice place-easy access
Steve N. | Expérience généraleAlthough i was a horrible customer, the staff was still very helpful. Thank you for your patience!
Maryann Y.Very nice and professional. Made my move in/move-out easy and simple.
Natasha K. | Expérience généraleBrandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great look
ora f. | Expérience généraleThey’re the best. 😃
ADAN R. | Premières impressionsI had great service.
GEORGE C. | Premières impressionsMerci
NELDA F. | Expérience généraleDemetria was very pleasant and helpful. I would highly recommend this facility.
Juan M. | Premières impressionsFriendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family
Myrtle J. | Expérience généraleI had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.
JESSICA S. | Premières impressions.
Anthony P. | Expérience généraleOffice manager was really helpful
NELDA F. | Premières impressionsService couldn't. be any better than what I got. Thank so much.
LAWRENCE M. | Premières impressionsCustomer service is really good there
MICHELLE F. | Expérience généraleFound scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.
jesus g. | Expérience généraleI. Appreciate your service thankyou.
mary l. | Premières impressionsGood service
Hermila T. | Premières impressionsmerci
STEPHANIE K. | Expérience généralethe only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.
Adan c. | Expérience généraleWe were very happy with U Haul Storage.
ofelia t. | Expérience généraleExcellent service, and facility!! Overall, a great experience.
Joy y. | Expérience généraleThe young lady who helped me was amazing
Antionette C. | Premières impressionsMimi was very helpful.
Eliabeth W. | Expérience généraleI love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.
De Sheala D. | Expérience généraleThe only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment
yessenia r. | Expérience généraleTheir locks are expensive and I wasn't always able to go thru the entrance because my 24hr access clicker wasn't opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.
Felina Evette W. | Expérience généraleAucun
ELIZABETH G. | Expérience généraleIT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.
Damon S. | Expérience généraleThe professionalism at the Panama location is always excellent.
Jerry S. | Expérience généraleCouldn't ask for better service or more helpful, and informative service! Panama Uhaul is the Best!
justice b. | RéservationKristina was a blessing! A -Z the service and support was great. THANK YOU!
CHARISSE W. | RéservationAmazing staff, if any one I know needs storage I will recommend they only go here.
aaron h. | Expérience généraleVery accommodating!
holly p. | RéservationHighly recommend to my friends and relatuves.
Jose N. | Expérience généraleGreat to work with "insight" manager. Very impressed with the cleanliness of the storage units.
Kimberly B. | RéservationI felt very comfortable with my equipment there and other items
john h. | Expérience généraleHeather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.
Benjamin G. | Expérience généraleHeather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them. DISLIKED: is my bill increased 3 in 1 yr
Nancy C. | Expérience générale