Communication with in your office is very crucial. I returned the truck with in one hour at 11,4am and again some one else at the very office was calling me at 4,15pm that I haven't returned it.
robert K.Customer Reviews for U-Haul Moving & Storage at Papago Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you!!!!!!!
hector e. | Expérience généraleAll of the staff here at this location are amazing! Terry was wonderful and made our storage and truck rental experience a breeze! Will definitely come back here for any of my storage needs!
sandra f. | Expérience généraleStaff was very helpful and very friendly
THOMAS P. | Premières impressionsThe staff at pappago are Stellar and amazing!! My daughter recommend this location to me and now after years of interaction with the staff at pappago,Yes I will recommend this location!! Thank you! Very happy customer of 2+ years
PATRICIA T. | Expérience généraleTerry Brigid and Thor are nice, friendly, welcoming and helpful. Always offering me water and snacks! Felt so much like extended family, I was sorry to have to leave the storage! Move out was easy.
marian g. | Expérience généraleTerry and staff were the BEST!
Leilani B. | Expérience généraleThe owner was very kind & pleasant!!!! Would rent from this location for next move!!!!!
Lindsay C.Very courteous employees that are happy to do their job. Thank you for the great experience!
Angel B.The man who helped me at Papago Park was great. Super friendly, great customer service.
Andrew H.Very nice business owner.
Kelly A.I can't think of anything that needs to be improved. It was a great experience.
Jennifer L.Terry was great!!
abimael F.Thor was thorough and professional in each step of the process. Family friendly environment. Excellent experience. 5-stars.
ANDREW M. | Premières impressionsTerry is the best! Super friendly and helped me recover pieces of my desk i almost left behind
Jacob L.Everyone was so nice and helpful!
DONALD V.Nothing this place is super great and friendly
Lazaric J.They took my "Last minute" reservation AND I got my requested CargoVan !! Love those guys !! Chuck
CHARLES M.Terry, Thor, Cindy and Bridgid are just the best!! They are always so friendly and helpful, energetic and really good at anticipating what your needs might be. They are especially good at sticking with a problem until it is solved and resolved. Their sense of teamwork -- genuinely caring about their work, their customers and each other is truly special. My husband, Rod, and I have been regular Uhaul customers since the catastrophic fire at our farm August 7, 2014. So these folks have gotten us through some pretty tough times. Then, when my beloved Rodney went to be with God in Heaven last August 6, 2022 they have been there for me through all the devestation that brings!! They treat everyone like family which has always meant so much to us. So, do we recommend them to others -- YOU BET WE DO -- WITH THE HIGHEST PRAISE AND ENCOURAGEMENT!!
sandy G.Terry and the rest of the staff were always helpful, informative and friendly. A complete pleasure to deal with them
Steven S. | Expérience généraleOwner was amazing and so knowledgeable about the vehicle, I am very happy I rented from him!
Tamara B.Very friendly and personable customer service . Thor was very knowledgeable and got me in and out fast.
Mark T.The staff were very friendly and helpful.
Rebecca P.This owner is professional compassionate and very knowledgeable. The staff is friendly, very helpful, supportive and a fresh breath of air. Storage is convenient accessible and cool. Definitely gonna be my spot every time I need a storage unit!
leanna e. | Premières impressionsVery pleasant staff!
shirley b. | Expérience généraleI was ok customer service was awesome from the main office and 2 employees but I left a comment already
STEPHANIE S. | Premières impressionsAn experience above and beyond any expectation! Merci.
amanda a. | Expérience généraleEverything was excellent - I will definitely use this site again, when needed, and will recommend to friends!
CHRISTIANA S. | Expérience généraleThe staff here is the very Best , Thor and his crew ! Charlie www.autohouse.com 602-622-6873
charlie F.Thor and Terry were wonderful. Excellent service à la clientèle. They made my experience with UHaul exceptional. They had just enough humor to make me smile and to ease the pain if moving...definitely 5 star service!! Quick, easy and very helpful. Gina Comma
GINA C.Terry was amazing and had great customer service. He was kind, funny, and made the rental experience easy.
Kirby-Ann C.Storage GM was very accommodating easy to work with and a pleasure to Know. Our Charity had up to 17 storage units on both sides of the border and I can honestly say the one in Phoenix was the best location to store our product lines. Would recommend location to anyone needing a facility there. Merci
carl k. | Expérience généraleThor is amazing
RODOLFO N.Dwarnell was very friendly and helpful he make our experience very fun and fast thank you!!! :)
cenydia s. | Expérience généraleThe representative was awsome, very knowledgeable, compassionate, as well as very efficient. Uhaul is lucky to have Thor!!
Shirley H.All the staff is wonderful
charles F.Therry and Thor manager r the best storage place ever
kevin d. | Expérience généraleExcellent service agent was very polite and friendly. Enjoyable quick services.
alane L.Terry was so kind, patient and helpful! Great experience!
MIKAYLA B. | Premières impressionsStaff was friendly and helpful!
Rachel B.This location is phenomenal! They are so so wonderful, friendly, and sweet! This is the only U-Haul location I will ever use from here on out!
Saneyia T.Very friendly crew and efficient, no problems
steve S.Great service !!
Pamela S. | Expérience généraleUsing the app to do everything is easy and it's how the future should work. But the the dude at the pick up place was super amazing friendly as well. Answered all my questions.
Aaron R.The Staff members, specifically, Thor and Terry A., were amazing. They were very kind, caring and helpful. I am grateful for them and everything they did for me. Sincerely with Great Respect, Anna Irbinskas
anna i. | Expérience généraleWell accommodating, understanding, and friendly staff. Fortement recommandé! ❤️
RUTH F. | Expérience généraleTerry was efficient and professional
Susan H.Staff very helpful and friendly, went out of their way to help when I was in a rough spot. Merci.
daniel m. | Expérience généraleThe employees were Incredible Thor was very knowledgeable and Explain everything to me answered all my questions Him and the Manager when over and beyond my expectations by help me and allowing me Change the drop off location for the u-haul truck that I had rented in Las Vegas To be able to drop off at there location instead of the previous location that was in the contract since I rented a storage unit at thier location and my drop off location for the uhaul truck was at another location a few miles up the road but I was exhausted and hurting really bad and was dreading having to take it to another place but the made it happen for me and handle everything for me with making the Necessary calls to get the location's chanted in the systems. Over all this has been one if the best experience I have ever had with Uhal
KERRI M. | Premières impressionsThe Staff went above and beyond at all times I was their . super friendly . It was a great experience . Thank You George Patrick
George P. | Expérience généraleI order five medium boxes but never received them
RAY K. | Premières impressionsKeep that good customer service and you're golden!
ERICK C.The customer rep at this location is AWESOME! He was very helpful, friendly and super funny. I will definitely come back and refer people to this location.
SHARON K.I would recommend u-Haul at this location to anyone it's clean and the time is very good and Terry is also an awesome person thank you for letting me rent at U-Haul
cynthia t. | Expérience généraleThe customer service I received at this location, was extraordinary! The nicest facility I have been to, by far! I would 100+% recommend!
Cory S.for my friend ryan Anthony lam next time use uhal again
tom C.Beyond great service! They care and go above and beyond to help customers! Gave me a ride back to my office after I returned my truck! They are awesome!!!!
PHILIP B.I've had the pleasure of meeting Thor, God of "Thu-haul" great, decent guy. No issues with the truck. It was a 15", ride was pretty smooth considering I had a 2 bedroom apartment furniture. Great service on all levels
ahmed R.Friendly with top notch service !
DAN C. | Expérience généraleThor was very helpful.
gerardo p. | Expérience généraleDropped off and realized I forgot fuel. The store manager acting real friendly asked how much and then saw the reading said don't worry about it, he'll take care of it. Guy charged me premium fuel rate anyway. Asshole.
Robert C.If you want good customer service they go beyond to accommodate you very understanding they take care of everyone this is the best you are please I think in the entire America I will tell everyone to go there
wadsworth m. | Expérience généraleTerrys a cool dude! Super helpful I give the experience 10/10
Rande J.Moving is such a chore. It takes up so much mental and emotional energy. And I could not have asked for a more helpful and patient service. Thor helped me with all the things I needed, and I was so thankful that this part of Ku move was seamless.
aurora L.Very helpful staff! A+
Pamela S. | Premières impressionsEasy check in . Was shown around by Thor he was very resourceful. Check in check out was self explanatory. Will only be using facilities temporarily but still loved the experience
TALIA C. | Premières impressionsThor was very helpful in getting my reservation pulled up, finding the correct size unit, and making sure it was swept out before we put anything in it! Very accommodating when asking about storage for my vehicle and had a "back up plan" if everything didn't fit in my original unit! Highly recommend to anyone in need of a uhaul or storage unit!
courtney g. | Premières impressionsGreat customer service!
FRANCISCO C.Everything is great
DANA W.Nothing. I had a great experience overall. The website was easy and user friendly not to mention convenient. Employees were great and helpful too.
Faylynn N.General Manager of facility & Thor are always very helpful. Rent frequently. Everyone professional and efficient .
Susan H.The best everytime I go hands down
Anastassia R.The Terry Apolinaris and staff are outstanding! Making a tough move as painless as possible, the staff knew exactly what I needed to get what I needed done, alleviating a lot of the stress! Thank you so very much!!!!!!! Sincerely, Ronica Lee Gonzales ❣️
ronica g. | Premières impressionsStaff was very courteous and helpful.
Andrew O.Terry, Thor and the rest of the staff were great. They helped my son with his move-in and especially went out of their way when he recently moved out. Thank you so much for your great customer service and help!
Virginia T. | Expérience généraleI feel you did it right. The only thing i can say, is the phone wait could be quicker.
shelia C.Very professional, good upbeat personality. Would recommend he should be moving on up. Thor has so much to offer. Excellent
tracey l. | Premières impressionsvery good
tom C.Thor is very professional and well informed in providing all the accurate and helpful information. Thanks for great staff.
gerardo p. | Premières impressionsDoing a great job!!! Thor has easily customer service and enjoyed my experience
Keyshawn S.Your staff are great and always friendly and hepft
DEBRA S. | Premières impressionsCustomer service at this location goes above and beyond all expectations. If there is a need for storage in the future I will definitely come back to this location!!
Sandy G. | Expérience généraleGreat job The on-site team was outstanding Was helpful in loading my UBox Loaded the whole box Very good service Thank you
Diane R. | Expérience généraleAfter dealing with a few other locations. This one is A+. Love the customer service, the friendly service!
tanabah e. | Premières impressionsThor was very helpful and knowledgeable 👍
Raymond A. | Premières impressionsThe manager Terry is great at his job, he is very friendly and and has great customer service skills.
Alan M. | Premières impressionsThor who is one of the store managers is a GREAT asset to your company. He is EXTREMELY helpful, friendly and shows courtesy to every customer. He should be commented for his service. Be thankful for him...because in today's world his type if customer service is rare.
Michael W. | Expérience généraleExcellent staff! Air conditioned units are clean and highly secure.. definitely recommend to anyone looking for a locker.. only down side is no elevator, so if you have big stuff go for a first floor unit, it’s worth the extra.
Brian L. | Expérience généraleVery friendly staff, easy and clear pickup and drop off. No hidden fees! Thanks.
James D.Excellent fast service! All of the staff are friendly and helpful, especially Brigid! Fortement recommandé!
Brian L.Customer service is above par. The gentleman that was helping me was friendly.
Alfred I.Excellent location and great Staff and customer service will refer to friends and family The residential managers are Excellent Thank you
Diane R.Thor was great. Good sense of humor.
Michael M.The staff was knowledgeable and friendly.
Paula W. | Expérience généraleThor, Brigid & Terry at 50th and McDowell PHX were friggin AWESOME. No hyperbole. I've never seen more friendly, accommodating, upbeat and thoughtful staff. Anywhere. Let alone a storage facility. Give those people a plaque. It's not really a nice area around there but that facility was very clean and always felt safe, largely do to the confidence and approachability of the staff. In case you haven't noticed, I was very impressed with this location. 100 % worth every penny.
Eric E. | Expérience généraleMy man Terry is fucking G. Love that guy.
Hunter H.Everyone was super nice and very helpful! Highly recommend
Tiffany T.Great experience. I was here from out of town to do a local move. Rapid check in and check out, Thor was friendly and really helpful in contributing to an efficient day.
James D.the people who run this place are great! it made my experience there worthwhile knowing they watched over my stuff during hard times. thanks fam 🤟🏼✌🏼
Lafayette A. | Expérience généraleFriendly & helpful staff!
TIBOR S. | Expérience généraleProcess was quick & easy
TIBOR S.You guys are absolutely the Best. Your Agent, Thor Daniel, was knowledgeable, courteous, efficient and friendly. It was a pleasure to do business with your Company
Keith L.They acted like the Uhaul was a Ferrari and I wasn't a fan of getting my picture taken after providing a valid drivers license and a phone # he called to make sure my phone rang ifo him
Richard Alvin G.We've used other locations, but Terry is the BEST at this one. Thank you Terry and Thor for such great Customer Service!! We're glad you were there for us.
Linda N.Very friendly, easy and quick service. Most enjoyable part of the moving day!
Nathanael B.The gentleman running the place was friendly and professional.
Joseph J.Terry was super helpful, thorough, and engaging. He's a breath of fresh air when it comes to customer service and takes pride in the services he offers and provides. Thank you so much for a quick and smooth rental experience with not a single issue
Cassandra W.The lady and gentleman that were there on 9/30 around 4pm were amazing. The women had the last name Yale but I forget the gentlemen's name. Super friendly and accommodating, best uhaul experience I've ever had.
Danielle C. | Premières impressionsAbove & beyond customer service. Manager Terry & associates Bridgit & Thor were al awesome. Super kind & humble team. Mng. Terry even went an extra mile & offered to drive is back to our apartment to get our car. Super awesome & grateful for choosing this location for both a truck & storage. Keep up being an awesome team
sidney T.Staff was awesome. Top service & lobe the family friendly atmosphere 👌
Sidney T. | Premières impressionsTerry and his staff ARE. SUPER. !! They communicate smartly, have just what I need, and all things work and are very clean ! It is SOO nice to do business with them all--Chuck
Chuck pella M. | Expérience généraleBrigid was phenomenal and very generous, professional and she helped me out when I needed that. She went way up and beyond. You all have the greatest person working for you! She's at 50th and McDowell in Az GREAT JOB BRIGID keep up the excellent work!!!
lisa d. | Expérience généraleThey really "care" about me ! Thanks for all your helping ! I can't wait until my employer Needs for me to rent again - will be YOUR BRANCH !! Chuck
Chuck M.I wish I remembered their names but the two gentlemen that helped me were awesome! I would definitely recommend this place to friends and family. Great experience.
JOSSLYN K. | Expérience généraleThe staff was extremely friendly and very helpful. They had a great energy and I highly recommend them.
Damion H. | Premières impressionsEverything was fine, except for all of my belongings covered in dirt and full of spiders.
STEPHANIE R. | Expérience généraleGreat people at this location. The best customer experience I've had in a good while.
Steve T.This U-Haul storage facility is the Epidemie of customer service. The entire staff is always friendly and courteous and accommodating. The leaned over backwards if there was ever anything I needed to get resolved. THANK YOU!
Gary W. | Expérience généraleI can not remember the gentlemen's name in the office today. He was polite friendly task oriented but pleasant. Smiling the whole time and building rapport. He worked fast and super knowledgeable ameven tried to figure out what i needed and make it cost effective for me. Where he really shined is when i dropped off the truck. He had a lot full of people and was literally directing traffic showing the same level of service to the person he was helping while those of us waited. I'm upset i didn't get his name but he was phenomenal and i wished all of my employees went about their business the way he did. Thank you for great service.
Brandon M.The whole experience was fantastic and far better than other locations I've rented from over the years. Everyone was super nice and the return was easy as pie.
Rikki S.All the employees were very helpful and nice as can be
richard b. | Expérience généralePhone reservation smooth/seamless, too many levels at check in makes it long, representatives friendly, checkout quick and to the point.
john M.Excellent and very friendly service
amber f. | Premières impressionsThe staff was incredibly helpful, polite and funny (yes I said funny). It was a pleasure to be helped by such an upbeat staff.
Jarrett B.Terry & Thor were most helpful. Thank you!
hector e. | Premières impressionsTerry and Bridget are the best in the business! By a mile! Won't go anywhere else in the Phoenix area. Highly recommend. Unbelievable customer service. Above and beyond at every turn.
michael s. | Expérience généraleBridgit was wonderful and helped me out!! Thank you
Tracy T. | Premières impressionsMay be inform about the changes a little before the reservation time.
khushal chandres M.I well absolutely let friends know about this place the customer service is awesome 😇prices are just right:,-)
virginia E.Great staff prices are quite high
Matt B. | Premières impressionsNothing.....this was a wonderful experience.
Giacchino L.Thank you for the excellent roadside service and quick check out.
dena P.Friendly, knowledgeable, and thorough staff. Great service. Will definitely be coming back and recommending location.
Kanisha R.The staff at Papago Park are very friendly and helpful. I highly recommend this location.
JEROME S. | Expérience généraleFriendly helpful staff. Recommend this location
Mike P. | Expérience généraleI've known Thor, the (Assistant?) Manager, for years; he is a genuine good guy and professional to the last. The facility appears well-maintained. I would recommend this storage facility in a heartbeat.
Christopher B. | Premières impressionsthe staff there is awsome ...they actually cared..thanks you guys ...god bless.......bobby
bobby h. | Expérience généraleSatisfied.
Ian D. | Expérience généraleStored my things at this U-Haul location for 20 years. lI felt confortable storaging my belongings at this location. The staff has always been great.
WENDY F. | Expérience généraleThis has got to be the best U-Haul storage facility around. Best in class and professionalism, grounds are immaculate and the storage units are just as clean. This is by far the nicest storage facility around and the keener clearly takes pride in running a nice looking and professional business. Looking forward to working with this facility in the future for my growing business needs!
Gavin P. | Premières impressionsThey are amazing at this location. Very nice and helpful.
Mark L. | Expérience généraleTerry and Brigid were terrific. Helpful from the second we arrived and did all they could to make our experience as easy and stress free as it they could. Right down to water and chocolates during our move. I won't go anywhere else in the Phoenix/Tempe area. I would give a 6 star review if they had that option. Top notch!
michael s. | Premières impressionsGreat staff and great facility.
Tom H. | Expérience généraleThe staff were nice, their office place was neatly clean and storage was very clean & convenient
virginia y. | Premières impressionsThe Papago location was perfect for our situation. Terry, Thor, and Bridgette were wonderful. Professional and helpful with a twist of humor, lol. Great job guys! We appreciate it!
William R. | Premières impressionsThis team is the best who could ever be!!!
Benjamin T. | Expérience généraleAbsolutely incredible staff at this specific location. I'll never go anywhere else.
Karen W. | Expérience généraleGreat staff and crew at this location. Thanks!
Jeff H. | Expérience généraleSome say storage is just storage but these people have never rented a Uhaul space with Terry and his crew, if they have they would know that storage can only be acceptable when paired with such Customer Service as provided at Uhaul Papago Park!!! Thank you for the years of storage space and more so of the great experience!
joseph d. | Expérience généraleThe best customer service! I highly recommend.
Timothy R. | Premières impressionsTerry and staff are amazing! They are always so friendly and helpful!!
Sara R. | Expérience généraleLove all the beautiful people there very helpful and kind and caring yes I would recommend people .
irene m. | Premières impressionsThe staff always went above and beyond any and all my expectations and meet all my storage needs. Would refer anyone to this facility. Thanks for a pleasant experience.
Kelly D. | Expérience généraleThe 50th St. and East McDowell Rd facility and staff are excellent. Greatly appreciated!
ELDON DRUE B. | Expérience générale