Le client n'a pas laissé de commentaire.LYNN N. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Park St
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Saint Petersburg, FL 33709
(S Of 54th Av)
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NICHOLE F. | Premières impressions
Le client n'a pas laissé de commentaire.Greg S. | Premières impressions
Peggy at the front desk very helpful. Great service!!Earle N. | Expérience générale
Le client n'a pas laissé de commentaire.Richetta A. | Expérience générale
Absolutely first rate in every respect.GEORGE H. | Premières impressions
The place was not planned out real well,them knobs on the floor to keep the carts in place 1,2,3,4 is a trip hazzard!!! I fell twice. And smelled horribly because of dead fish in the drain. It took us longer time as well because the drain is slanted and the carts kept rolling to the center what a nightmare and who designs a storage on the second floor, nothing like making it more difficult and once I get my things out of there i will never use u-haul againRebecca F. | Premières impressions
Le client n'a pas laissé de commentaire.Jessie S. | Online Move In
Le client n'a pas laissé de commentaire.Susan W. | Expérience générale
Answered any questions I had steps very helpfulJoyce W. | Expérience générale
Really bad mouse infestation. . all of my stuff was covered with mouse droppings and urine. Thankfully most of my things were in sealed plastic containers but not evething was.LAILA B. | Expérience générale
The facility was great, I just could not afford to keep it anymore,DIANNE P. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia H. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle R. | Premières impressions
People here were truly a blessing!michael m. | Expérience générale
Staff were friendly, helpful and went out of the way to be of assistancespenser t. | Premières impressions
Le client n'a pas laissé de commentaire.Sulin s. | Online Move In
Peggy Sue was great and helpful! I will miss her!Andrea M. | Expérience générale
We are happy with Uhaul Storage, the staff are friendly and helpful.EDGARDO TEODOSIO M. | Premières impressions
The process of transferring this account to me was smooth once I reached the manager, which took a long time on hold. He also returned my call within a reasonable time and responded to my concerns. The staff on the phone is courteous. The major problems were: The elevator: It failed or was inoperable more than half the occasions I was there, including on move out day. This was costly to me in time spent with paid help. In addition, there are not enough carts available for the demands of that busy facility. There should be at least two elevators and two sets of carts for the needs of customers with storage on-site. Finally, having to drive several blocks to get a helpful human being is a great inconvenience, especially with equipment that is frequently failing and being pressed for time to accomplish tasks there quickly. Calling the numbers provided on the front door results in unreasonably long wait times with U-Haul. The staff at the office who closed out the contract were very friendly.debra P. | Expérience générale
The first manager sold me a lock at the 66th street facility then cut my lock off that she sold me stating that it wasn't an approved lock for the facility. Replaced my lock with one from u-haul and did not provide me a key for over 6 months . Never minded that I am paying for 24 hr access that was never provided and sent me to the sale twice . The worst experience ever and Will never use this facility ever !!Chris B. | Expérience générale
Le client n'a pas laissé de commentaire.joseph c. | Premières impressions
We really appreciated how helpful the managers at 2 stores were to help us get our unit at our preferred location!Susan W. | Premières impressions
The storage was too smallASHLEY G. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence A. | Online Move In
I understand about staffing hours with the current covid situation. My move out was completed by January 10th.WILLIAM RALPH F. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia M. | Expérience générale
Le client n'a pas laissé de commentaire.Karen M. | Premières impressions
Personnel where renting the truck were kind & professional. Personnel at the storage location: repair staff I encountered on several days were kind. PEGGY (U HAULS' BOSS) is more than professional & kind. BLESS her and all U HAUL's personnel. I've used U HAUL from Chicago down here twice for myself & later for my Mommy. Here I've used UHAUL several times for myself, then for my Father & this last time for a guy I am a Caregiver for. PEACE!PAMELA O. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan A. | Premières impressions
I WOULD LIKE A 5x10 UNIT ON THE FIRST FLOOR WHEN ONE BECOMES AVAILABLE. WHEN I SIGNED UP FOR THE UNIT THE SALES PERSON THAT IT WAS ON THE 1ST FLOORCraig A. | Premières impressions
Thank you for everything. Please credit the balance on my account to my new storage unit with UHAUL. Happy New Year! Ms Gail Melody Leak-kavota Old Unit: Unit 204 Park Street UHAULgail l. | Expérience générale
Lots of water damage from the leaky roof.Bob G. | Expérience générale
I haven't been to the unit to answer 3 and 4, but I can say Peggy and Joe provided excellent customer service. They eliminated a bundle of stress I was experiencing when my Uboxes didn't get delivered as scheduled. I'm incredibly grateful for both of them.Dina C. | Premières impressions
Le client n'a pas laissé de commentaire.Richetta A. | Premières impressions
The staff was very helpful in changing our units. Très sympathiques et professionnels.Karen M. | Expérience générale
I can not think of any thing at this time.Robert T. | Premières impressions
Thank you Joe & Peggy for all your help and excellent customer support. You really saved the day for me :)ROBIN P. | Premières impressions
The move out was not by my doing - the agent named Josh at the 66th St store took it upon himself to cancel my contract. Not sure why he had the authority to do this but my reservation was paid, confirmed & move in was completed. When I called for the access & lock codes he went off on me sharing his extreme frustration & aggravation, said "ya know I can just cancel your reservation!" then hung op on me. When I called back he continued to forward my calls to the Corp call center until the store closed for the day. He has cost me a day of moving so far & a fine for being late moving out of my current unit. The next step is going to be an eviction - a permanent violation on my public record which would have a continuing negative impact on my ability to rent for the next 7 years. This employee has decided to take it upon himself to cancel a contract I have with Uhaul. I've done nothing wrong here & am being treated as though I skipped ahead of the line and took something not belonging to me. It's an empty unit - it's showing available in your system & 3 of your call center agents confirmed this. If a customer went against any of the policies of your contract there would be a penalty of some nature yet an employee chooses to not allow a paying customer the authority to move into a unit causing a trickle down effect of negative impacts and that seems to be ok. All I'm asking is to please be granted access to my unit so that I may move in today and not continue to incur fines for not moving out of my other facility. MerciROBIN P. | Expérience générale
Peggy Sue was very friendly and helpful, great customer service!jonnie h. | Expérience générale
Le client n'a pas laissé de commentaire.cynthia p. | Expérience générale
Le client n'a pas laissé de commentaire.Jerome B. | Premières impressions
Such a great facility! Peggy made a stressful time feel a little easier for us!Kortney C. | Expérience générale
Le client n'a pas laissé de commentaire.Joyce W. | Premières impressions
Clean and well maintained facility. Especially Thomas was very helpful, kind and pleasant. Pleasure doing business with you. Merci.jacek w. | Expérience générale
Was given wrong sizeelena p. | Expérience générale
Wrong size storage unitelena p. | Premières impressions
Le client n'a pas laissé de commentaire.LATONYA B. | Premières impressions
Service was great and the staff was very friendly and professional. Excellent!Debbie m. | Expérience générale
Well donepatrick t. | Premières impressions
Le client n'a pas laissé de commentaire.ANGEL D. | Expérience générale
Our interaction with all of the personnel and staff was excellent I like the climate control and the facility was convenient to our home. We however experienced damage two valuable personal items from water that leaked in from the roof. The matter is unresolved as of this writing. I sent an email with pictures to U-Haul and I have not been contacted though it has been more than 10 days.Thomas K. | Expérience générale
Le client n'a pas laissé de commentaire.JILL W. | Expérience générale
Facility as well as manager was very professional respectful and helped my family and my business having 24-hour access and feeling safe and secure was very important and they definitely exceeded those needs and my expectationBrandon S. | Expérience générale
The problem we encountered has nothing to do with the facility. The problem is with uhauls corporate process of overbooking storage units and allowing others to snipe the unit I reserved 3,5 weeks prior to check in. It's disgusting corporate greed and unethical and corporate has been made aware of this awful practice by the managers but you still do it. And the unit level people have to apologize and fix your mess.Juanita B. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGIA W. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony R. | Expérience générale
Le client n'a pas laissé de commentaire.alec m. | Premières impressions
its very good place to store your stuff i never had any problemscharles b. | Premières impressions
Le client n'a pas laissé de commentaire.ray L. | Expérience générale
Peggy was very friendly and nice.Sandra M. | Premières impressions
Le client n'a pas laissé de commentaire.michael k. | Premières impressions
I had to waste hours because there was no lock in the unit and no staff on site a 3pm.Grace H. | Premières impressions
Le client n'a pas laissé de commentaire.Dee B. | Premières impressions
Le client n'a pas laissé de commentaire.Donna B. | Premières impressions
Le client n'a pas laissé de commentaire.kevin g. | Expérience générale
Le client n'a pas laissé de commentaire.Karen M. | Premières impressions
Le client n'a pas laissé de commentaire.nathanael t. | Premières impressions
no complaints grat service great staff carts to help load and unload excellent.MICHAEL T. | Premières impressions
Le client n'a pas laissé de commentaire.bobbi a. | Expérience générale
Le client n'a pas laissé de commentaire.KARL K. | Expérience générale
Great follow-up!Martha B. | Premières impressions
All of my things are damaged since there is no room! There was water all over everything in my unit, there was even a dead bird in the unit. Horrible experienceSean b. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel W. | Online Move In
Le client n'a pas laissé de commentaire.steve s. | Expérience générale
Le client n'a pas laissé de commentaire.Brian G. | Premières impressions
Its a very clean facility in park street st petersburg I feel safe to go there even in late hours. I saw them fixing the roof which is very nice one time one of my plastic container get wet and it stained my bedsheet it was a minimal problem i will still go back if i need it again highly recommendedsonia a. | Expérience générale
Excellent service and never any issues with the staff or the facility! Merci!eileen l. | Expérience générale
Our unit had a leak in it. If we didn't need to get an item out of the unit we would not have known about the leak. 8 of our boxes were wet, all items were taken away and dried and reboxed. We were given replacement boxes and our unit was moved to 2 smaller units (10X10 to 2- 8X5)dennis m. | Premières impressions
I called Wednesday and made reservation. I said I would be in Thursday or Friday. Friday the office was closed at 2pm when I arrived. I called the number posted and was told if I wanted to get into the unit I would have to drive to the office on 66th Street. When I arrived a young man that checked me in was belligerent and rude. I had to go to my car for information and he took another customer while I did! 3 minutes I was gone! Rude and he got smart mouthed after I said something! When I went back to the facility I couldn't find the unit because he hadn't given me a map! And the units are not marked on the doors! I called his office. No answer of course! My experience this time was appalling and not pleasant. The service at Park Street facility has suffered since 2015!macheal c. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly B. | Expérience générale
Good to go.John S. | Premières impressions
Le client n'a pas laissé de commentaire.Eric V. | Expérience générale
Le client n'a pas laissé de commentaire.chris k. | Premières impressions
Le client n'a pas laissé de commentaire.ryan h. | Expérience générale
Le client n'a pas laissé de commentaire.jessie l. | Expérience générale
Le client n'a pas laissé de commentaire.LOIS C. | Premières impressions
Le client n'a pas laissé de commentaire.henry s. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY G. | Expérience générale
Le client n'a pas laissé de commentaire.jan t. | Premières impressions
Le client n'a pas laissé de commentaire.Sean b. | Premières impressions
The process for getting a storage unit is very easy. I was in and out in 5minutes. There is however an issue with the gate card not working for new people but they were very accommodating.jessie l. | Premières impressions
the lady at the park street address is quite courteous and very helpful I hope to see her again when i have issues to resolve i anticipate doing business with this woman for quite some time. I only wish i could remember her name she deserves all the credit. I do know she is currently walking with a cane.NATHAN B. | Premières impressions
Upon moving into your storage unit it took me about an hour to open my unit door because the handle was stuck and jammed but overall the hours are good your staff was friendly and I'm grateful for the opportunity to do business with you thank youJessie R. | Premières impressions
Le client n'a pas laissé de commentaire.VANCE P. | Expérience générale
Le client n'a pas laissé de commentaire.lisa a. | Expérience générale
Great experience, if I needed storage I would use uhaul again. Merci.Lynette S. | Expérience générale
My unit #570 should be checked for leaks. Several boxes were damp and one that contained a lamp shade was moldy and the lamp shade in it had to be disposed of. Haven't opened everything so hope that's the only problem. The people in the office, especially Peggy Sue, and on site were so nice, very friendly.and helpful. Would use this facility again.Barbara M. | Expérience générale
Peggy and the staff at the other Uhaul on 66th were great!!Ann K. | Expérience générale
Sometimes I had to side my entry card 3 or 4 times to get in or out.VERNON K. | Expérience générale
Thank you 😊.Hector S. | Expérience générale
Accommodated my need after another Uhaul provider at Tropicana field rented out the unit I had reserved. As in life all things happen for a reason this turned out well. I was unaware that my original reservation didn't assure the unit. Rented at Park Uhaul and am extremely grateful for their warm welcomedonna w. | Premières impressions
Le client n'a pas laissé de commentaire.Lynette S. | Premières impressions
Le client n'a pas laissé de commentaire.andrew r. | Expérience générale
Staff were very helpful and knowledgeable, and nice.Antoinette N. | Expérience générale
Peggy was very helpful, went out of her way to help usRICHARD M. | Premières impressions
Le client n'a pas laissé de commentaire.doreen f. | Expérience générale
Le client n'a pas laissé de commentaire.brandice m. | Expérience générale
the man that helped me more than once now has has been very kind and helpfulsaundra h. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara M. | Premières impressions
Le client n'a pas laissé de commentaire.Theresa W. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN R. | Expérience générale
Still getting late notice from website... Please notify I have been done with the storage and no late payments due Tim at Park St N very helpful and polite to notchBruce A. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER K. | Premières impressions
Staff at the 66th St North office that handle rentals at the Park St North storage location were really great.mark f. | Expérience générale
Le client n'a pas laissé de commentaire.Hosanna A. | Expérience générale
Great place.Carla T. | Expérience générale
We found the local facility not customer service friendly. More so is that we made our payment for the month and moved out the next day and your company told us on the phone yesterday that we are not due a partial refund. That is just wrong in these days of uncertainty money wise due to covid 19. We had to move our storage because we can't afford it any longer again dye to covid 19:. Surprised that a company like u haul doesn't take that into consideration,.david v. | Expérience générale
The site was supposed to be open, it was not and there was no key left for the vehicle. Had to call the 800# and wait for someone to drop off a key.Tasha A.
Le client n'a pas laissé de commentaire.Mary L. | Premières impressions
Le client n'a pas laissé de commentaire.Alfonzo B. | Expérience générale
Staff very helpful and knowledgeable and I appreciate Allen , explaining everything to me over the phone before I arrived to the facility. I would certainly recommend this location. MerciTeresa H. | Premières impressions
Everything was very clean and moving in and out was easyKristi h. | Expérience générale
When I moved out, found a large about of Mouse/rat feces. Nasty Reported it to the staff.Deborah H. | Expérience générale
The climate controlled storage kept my things in good condition. Location was very convenient with easy access. A few times there was a single, large palmetto bug just inside my unit. At least they were dead.DIANE T. | Expérience générale
Le client n'a pas laissé de commentaire.Darci H. | Expérience générale
Le client n'a pas laissé de commentaire.LUANNE T. | Expérience générale
Le client n'a pas laissé de commentaire.Darci H. | Premières impressions
Le client n'a pas laissé de commentaire.nicholas K. | Expérience générale
The Park Street, St.Petersburg location is very poorly managed. No on-site personnel or management for majority of the day and evening. Phone calls are mostly directed to the general call center. Restrooms are poorly maintained.F. S. G. | Expérience générale
It cost a lot more to store my stuff than it was worth but they did it very well.DAVID E. | Expérience générale
I'm grateful to the staff on 66th St for their stand-up professional service, especially Don Fontaine. Also, I was very thankful for the restrooms at 5200 Part St. and them always being clean.Gary C. | Expérience générale
Very nice people to work withdoreen f. | Expérience générale
Clean location and pleasant stuff. RecommendedMarek N. | Premières impressions
It was hard to get through on phone to ask someone a question about my account. Often got run around and then finally customer service....and all in that dept. were great, but awful to get them.Chris A. | Expérience générale
Excellent location, reasonable price for a temperature controlled unit, great staff and service. Thank you U-HaulCHERYL F. | Expérience générale
The staff at my storage facility was extremely helpful and friwbdly6Elizabeth B. | Expérience générale
I was very pleased. I would definitely use the facility again if I have to.doreen f. | Expérience générale
Very friendly, courteous, and helped make the right choices for my storage needs.Carol B. | Premières impressions
Although everyone was polite, the inability to reach a human at the local facility created a nightmare experience upon our arrival from out-of-state.william C. | Expérience générale
Peggy Brady in the St.Pete, Florida 66th street office was professional and her customer service skills were amazing. I thank her for all of her help.katrina b. | Premières impressions
The unit fit our needs perfectly. Ur staff was very professional... actually thorough/outstanding. I was quite impressed !!!richard m. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL C.
First class operation and staff service.BOB R. | Expérience générale
Clean facility. Nice clerk.abott edm s. | Premières impressions
Peggy was the best I have eperienced in the warm and friendly yet very competent and professional..Bruce A. | Premières impressions
No issuesmaria a. | Expérience générale
I was NEVER told that I needed to go to 66th Street to sign in. However, the costumer services help at the UHaul on 66street was excellent. Very professional knowledge and caring. Thank you all.gail l. | Premières impressions
No additional commentsLISA S. | Expérience générale
I have used this facility several times and have always found the storage areas clean,well lighted and convenient the staff is very helpful and attentive Also there are restrooms conveniently locatannette w. | Expérience générale
Park Street U Haul and 66th Street in St Petersburg are the two facilities we use. They are always professional, quick and very efficient.john L. | Premières impressions
Tom was very helpfull. Peggy maded easy to get in and out. Made my movefrom vermont seamless.Ibolya P. | Expérience générale
Great staffCHRISTINE F. | Expérience générale
1st class serviceBOB R. | Premières impressions
Peggy was very polite, and went above and beyond her duty for me, she was very thorough to help me understand everything and helped me in every possible way!!!! This woman deserves a raise!!! Tom!!Thomas B. | Expérience générale
The staff was extremely helpful.Michael F. | Expérience générale
The manager was awesome!!!antonia t. | Expérience générale
The back of the van just needed a vacuum so I think being charged 25 for cleaning is a bit much. Other that good experience.Allen C.
I will be back when I need to rent this is the only place that will rent thank you very muchpeter a. | Expérience générale
The reason I would not recommend this storage facility is you don't have someone on hand if something goes wrong.HERBERT B. | Expérience générale
Peggy is the BEST! Always helpful, courteous , professional. Barb Gerenbarbara g. | Réservation
Very caring and helpfuljoshua m. | Réservation
None noted.RONALD Y.
Le client n'a pas laissé de commentaire.kate S.
Staff was always helpful and friendly and went out of their way to make this an easier experience.don c. | Expérience générale
you are sorely lacking in computer upgrades. Took forever, couldnot find me in system. I have only used U Haul my entire life...never againKIMBERLEY B.
I've used UHAUL several times & am completely satisfied. Will use them again if the time arises!Cheryl A. | Réservation
Great place for storage. Very reasonable.Richard B. | Expérience générale
No improvement neededRICHARD W.
Key pads are out of reach, very very inconvenient.Randall B. | Expérience générale
FRIENDLY MANAGEMENT, NEAT AND CLEAN, EASY IN AND OUT. WOULD USE AGAIN IF I HAVE A NEED.frederick m. | Expérience générale
Le client n'a pas laissé de commentaire.william J.
The interior windshield was so dirty had to clean to see. And the truck did not track straight. Ok for local but would not want to drive a long distance.Anthony C.
Le client n'a pas laissé de commentaire.barry R.
Peggy and team are most helpful and friendly. I hope she gets back to the cooler NORTH soon.john D.
Very convenient location, great customer service and the cargo van we rented was almost brand new. Excellent experience! Merci.Paul J.
Very happy with our experience with U-Haul. Appreciated the veterans discount. Our reason for renting a space was due to a stressful situation and it was nice not having to worry about our storage.PAUL P. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia G.
none.frank M. | Expérience générale
Le client n'a pas laissé de commentaire.Byron J.
Le client n'a pas laissé de commentaire.KIRIT S.
The owners of this facility are incredible and welcoming. If I should ever have the need to rent storage space again, this will be my go-to.Tristan O. | Expérience générale
Everything good.Kleibis L. | Expérience générale
Le client n'a pas laissé de commentaire.andrea B.
Only issue was entry into facilty was difficult due to construction taking place on the main road. Personnel were excellent! Great experience!Randy H.
This particular stroage facility was the best storage group ive ever felt with. I will always recommend this one over any other facility.John E. | Expérience générale
Le client n'a pas laissé de commentaire.Victor S.
Every staff was just fine and very coutiousrichard C.
Le client n'a pas laissé de commentaire.Julie F.
I like to thing that I am pretty tech savvy; but, I am having such a hard time with both online services and phone app. I am unable to update and correct my account information. I would love to spend some time with someone who knows how to use your system to get me in the game. It is the second half of 2018 after all; the software shouldn't be so jacked up. Otherwise, working with the staff and facilities old school style has been wonderful.Stephen C.
Le client n'a pas laissé de commentaire.Sandra A.
Have cleared instructions on how to turn on the dashboard lights so you can see the speedometer if you're doing..... "night moves". ??carolyn H.
excellent, will use again if necessarySUSAN ANNE M. | Expérience générale
excellent counter service.don C.
Dave was very helpful with every thing I needed, he recommended many things to make my storage experience a breeze. I can only recommend you hire more employees that are as dedicated to their company.larry b. | Expérience générale
CUSTOMER SERVICE WAS GREATJOHN P.
Top Notch Organized Operation there. The manager and associates very kind and helpful. Well kept property. 5 STAR RATING!!!!! THUMBS UP!!!!!!MARK M. | Expérience générale
Very friendly excellent service!VENSETA A.
Le client n'a pas laissé de commentaire.James F.
Everything was great - my connection for the lights on the cargo trailer were not working. This U Haul location suggested a U Haul location close to my house that could check it. I went, they changed the fuse, and did not charge me!!Laurie J.
Peggy and David were great in getting us the UHaul we needed. Great truck and a pleasure to drive. Thank you so much for all the help and the good laughs we had.SANDY B.
The facility was clean and neat. The unit I had was clean and ready for use. The staff was very friendly and helpful. I will use them again in the future.Janice C. | Expérience générale
Our check in guy , David was very professional and helpful. He got us checked in and on our way. We would recommend highly to and one wishing to rent. Very positive experience. Merci.Bobbi C.
Staff extremely helpfull. Facility very clean and safe as well.greg s. | Expérience générale
I rented storage space and a truck to move things into the storage space. Dave got me in and out in a very professional manner. He obviously knows his business and how to walk you through everything you need to know and do. Great experience. Iwould recommend my friends to go see Dave.steve C.
Every thing was ready and when we returned, they where out there doing there part before we finished sweeping !Joanne H.
Great customer service! Will definitely return in the future and recommend this location to friends and family!Nichole A.
Very grateful for the friendly service! We couldnt ask for nicer people!JACK D. | Expérience générale
Superb assistance and serviceROBERT R.
Dave, the manager, was great. Anytime I needed something he was there for me. Thanks again, Billwillam h. | Expérience générale
We ended up renting a storage unit there as well. Sry friendly and helpful staff.Tia J.
Le client n'a pas laissé de commentaire.STANLEY K.
Le client n'a pas laissé de commentaire.susan A.
Very friendly staffTodd M.
Need a new computer software.Takes far too long to book anything,sometimes hours when it should be a 5 min.process.janis c. | Expérience générale
The customer service for equipment return and storage at this location is fantastic. Everyone is quite helpful and there with a cold water so you can cool off and hydrate after some labor.Alex F.
Great staff and facilities.dennis s. | Expérience générale
Le client n'a pas laissé de commentaire.MARK S.
The people there could not have been more helpful. I thank them.ERNEST W. | Expérience générale
Le client n'a pas laissé de commentaire.navin H.
The gentleman who was working on the day I was there at the Park St location is the kind of person I'd want to have as a man representing my company and dealing with my customers, U-Haul should be made aware of his professional service and being on point when it comes to his courtesy and knowledge of his job in general, well done Park St. employee, My name is Kenneth Thomas and I'm a happy customerkenneth T.
Management has been helpful and easy to work with. I have used them several times and Dave & his crew are excellent.james P.
I only wish when I terminated that I would have been prorated for the rest of the month not used. Other than that service is great and would come back again.SUSAN C. | Expérience générale
Dennis is always so helpful, and has excellent job knowledge. I never have any issues or problems.Kandy B.
Le client n'a pas laissé de commentaire.phil C.
The truck I was given had mechanical issues. Many service lights were on. The power steering was grinding and squeezing like crazy. The suspension was shot (I've rented many u-hauls before but never with such a harsh, rough ride. Every little bump would shake the truck and cargo like crazy) and I was constantly getting loud dinging warnings about radiator and engine. I was worried at any moment I would break down but luckily I wasn't going far. Still this wasn't my biggest issue. When I returned the truck I encountered the nastiest employee I've ever encountered at a place of business. When the truck was picked up I was told to return it by 7pm as we scheduled a 10 hour rental. I rushed so I could get back and time and ended up pulling in at 6:50. I got out and started heading to the office and when I got to the gate it started closing right as I was next to it and almost slammed into be. I figured maybe the guy just didn't see me but when I entered the office I was immediately greeted with hostility. I smiled and asked if there was anywhere in particular I should park the truck and he snapped â€œyeah your not supposed to be here, your supposed to bring it back at 8:30 tomorrow.â€ Shocked by his tone I stepped back and simply said ok. He ignored be for a few minutes then snapped again â€œI'll be out in a minute, I'm closed.â€ Not sure why he was so angry I debated just leaving but I was concerned he would add unwarranted charges out of spite. After several minutes he walked outside then right past me without saying a word. I started following him but when we got to the gate he went through and slammed it behind him practically in my face. And this point I just stood there as I figured that meant he didn't wasn't me to follow him. A few minutes latter he snapped again something about keys. His tone was so insulting that at this point I had it. I snapped back that he had just slammed the gate in my face and that I was sorry for causing him to do his job. I then asked if he could just charge my credit card so I could just leave and not continue to be insulted. He said he needed to check it in first. The rude behavior continued until he finally handed me a receipt. I understand he wanted to close up but if a business is open until 7 it's open until 7 and if you don't want trucks returned this late don't tell people to be back by 7. Still none of this warranted his nasty tone and aggressive behavior. I would never rent from this location again and probably would avoid U-Haul all together in the future. I have never been treated so badly at a place of business.richard L.
This facility is very nice and I've always had good customer service, but smoking is allowed inside the office, and I find it difficult to breathe, particularly when the smoke is heavy. I don't know if they are smoking "at" the exit door, which does nothing to keep the smoke outside, but I can tell you, it is not restricted to the outdoors. It was so bad on a previous visit that I vowed not to go back, but they are so close to my house.Kandy B.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Michael J.
Continue to be nice to your customers! Thank you for being there when I needed you!VENSETA A.
Le client n'a pas laissé de commentaire.Barbara P.
Customer service was very goodlinda J.
Le client n'a pas laissé de commentaire.Megan F.
Le client n'a pas laissé de commentaire.Megan F.
Peggy is/will be the reason I continue to do business with U-Haul. Incredibly clean property, informative personnel, very pleasant and helpful person. Made my opinion change after embarrassment at golden ring location. Peggy went beyond call of duty and sincerely enjoyed doing so.richard D.
The lady who handled my paperwork was very friendly and helpful.Peter B.
Le client n'a pas laissé de commentaire.ZACHARY L.
Le client n'a pas laissé de commentaire.LAURENCE B.
Le client n'a pas laissé de commentaire.Leah K.
Because of computer problems my checkout was lengthy. The mgr. Finally came and completed the checkout process.. The van had a tire pressure sensor alert on the whole time. Uhaul said they were aware of the problem but it didn't make me feel any more comfortable while driving.steven M.
Everything went fine.WILL H.
Very nice people very friendly and very helpful!!!jacob M.
Le client n'a pas laissé de commentaire.Beverly T.
Le client n'a pas laissé de commentaire.jessica W.
The management Team sets by example and always displays a positive attitude/ professional mannerism. The staff team is always courtesy, knowledgeable,and helpful. This location is very clean, secure, stocked well, and the storage units are well kept. It is our pleasure to have a storage unit for many years at this location. We really appreciate and are thankful for the excellent service from the manager and staff team. MerciGARY W.
Le client n'a pas laissé de commentaire.Jane V.
Le client n'a pas laissé de commentaire.Alain H.
Le client n'a pas laissé de commentaire.MITCHELL E.
Le client n'a pas laissé de commentaire.Perry C.
Le client n'a pas laissé de commentaire.Michael L.
I went the 3800 block of 66 st location first, the lady told me my reservation was til 3:00 pm, I did not recall that but never the less refused to help me. I called the 1 800 number and the St Petersburg manager help me and sent me to Park st location very satisfied.CARL B.
Great Service, this place has it together :)Hassan S.
very friendly peopleFrederick D.
I can't think of anything to make it any easier. They seem to have it down to a science. They're all very personable as well. It's nice to be able to have some smiles while doing business. I love this location.Judith R.
Le client n'a pas laissé de commentaire.kenneth J.
Le client n'a pas laissé de commentaire.Yvon P.
Le client n'a pas laissé de commentaire.Mike W.
After a disasterous trip to the Tropicana location, Peggy and Donna took amazing care of us!kristan B.
Everything went smoothly and efficiently.BRENDA P.
GREAT Experience and EXTREMELY Helpful. Very clean, and Very professional. The management team is the BEST.KEN B.
Le client n'a pas laissé de commentaire.Mike W.
Le client n'a pas laissé de commentaire.Cathi S.
Excellent all of the way around!!!! I have used their storage facility for over two years and they were excellent. I would highly recommend this location and it's personnel.allen A.
I can only comment on the pick up location & truck as my mover dropped the truck in Brandon last night.judith R.
Le client n'a pas laissé de commentaire.john K.
Customer service was great!MIKE N.
Le client n'a pas laissé de commentaire.PAUL T G.
Everything went very smoothly. Had to delay the move in for our storage unit and van rental due to a hurricane, but Dave and his staff made sure everything was ready when we were. A+Michael L.
After dealing with the Hurricane I needed to move my things back to my home on the beach. I was so physical & mentally tiered at this point. The folks that work at this location were so kind, efficient and welcoming.Concetta R.
Le client n'a pas laissé de commentaire.Susan F.
Le client n'a pas laissé de commentaire.Erin O.
Le client n'a pas laissé de commentaire.BREKYNN R.
Customer service was great, I love this location. Very fast & easy process. However somehow uhaul processing payment is not good. I was "predicted" to be charged $45,68 total and dropped it back off same day, they processed it next day and total was $44,87 the previous charge for predicted amount was switched to $44,87 and switched to completed. I was happy it was done and all of sudden I get second charge for $44,87 and it's pending. So now I've been charged twice and have wait until it completes or have to go in store and ask for refund for the mistake. Kinda frustrating, espically when you don't have much money and use uhaul a lot, I rent a truck 1-2 every couple months and have 2 storage units.Alexis S.
I don't think you can improve on something done so nicely! Awesome people! Great service! The place,trucks and everything was great! Merci.MICHAEL B.
Very friendly and helpful people!!!!David F.
Le client n'a pas laissé de commentaire.PATRICIA S.
Le client n'a pas laissé de commentaire.robert A.
Le client n'a pas laissé de commentaire.louis T.
Dave and his crew are the best! they are very professional and very helpful. i would highly recommend this u-haul location as the place to store and rent equipment.. thanks to Dave and his staff.DARREL P.
Le client n'a pas laissé de commentaire.Bryon E.
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