Customer Reviews for U-Haul Moving & Storage at Park St
Location en tout temps  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

The first manager sold me a lock at the 66th street facility then cut my lock off that she sold me stating that it wasn't an approved lock for the facility. Replaced my lock with one from u-haul and did not provide me a key for over 6 months . Never minded that I am paying for 24 hr access that was never provided and sent me to the sale twice . The worst experience ever and Will never use this facility ever !!

Évaluation :

5

We really appreciated how helpful the managers at 2 stores were to help us get our unit at our preferred location!

Évaluation :

3

The storage was too small

Évaluation :

5

I understand about staffing hours with the current covid situation. My move out was completed by January 10th.

Évaluation :

5

Personnel where renting the truck were kind & professional. Personnel at the storage location: repair staff I encountered on several days were kind. PEGGY (U HAULS' BOSS) is more than professional & kind. BLESS her and all U HAUL's personnel. I've used U HAUL from Chicago down here twice for myself & later for my Mommy. Here I've used UHAUL several times for myself, then for my Father & this last time for a guy I am a Caregiver for. PEACE!

Évaluation :

4

I WOULD LIKE A 5x10 UNIT ON THE FIRST FLOOR WHEN ONE BECOMES AVAILABLE. WHEN I SIGNED UP FOR THE UNIT THE SALES PERSON THAT IT WAS ON THE 1ST FLOOR

Évaluation :

5

Thank you for everything. Please credit the balance on my account to my new storage unit with UHAUL. Happy New Year! Ms Gail Melody Leak-kavota Old Unit: Unit 204 Park Street UHAUL

Évaluation :

3

Lots of water damage from the leaky roof.

Évaluation :

5

I haven't been to the unit to answer 3 and 4, but I can say Peggy and Joe provided excellent customer service. They eliminated a bundle of stress I was experiencing when my Uboxes didn't get delivered as scheduled. I'm incredibly grateful for both of them.

Évaluation :

5

The staff was very helpful in changing our units. Très sympathiques et professionnels.

Évaluation :

5

I can not think of any thing at this time.

Évaluation :

5

Thank you Joe & Peggy for all your help and excellent customer support. You really saved the day for me :)

Évaluation :

1

The move out was not by my doing - the agent named Josh at the 66th St store took it upon himself to cancel my contract. Not sure why he had the authority to do this but my reservation was paid, confirmed & move in was completed. When I called for the access & lock codes he went off on me sharing his extreme frustration & aggravation, said "ya know I can just cancel your reservation!" then hung op on me. When I called back he continued to forward my calls to the Corp call center until the store closed for the day. He has cost me a day of moving so far & a fine for being late moving out of my current unit. The next step is going to be an eviction - a permanent violation on my public record which would have a continuing negative impact on my ability to rent for the next 7 years. This employee has decided to take it upon himself to cancel a contract I have with Uhaul. I've done nothing wrong here & am being treated as though I skipped ahead of the line and took something not belonging to me. It's an empty unit - it's showing available in your system & 3 of your call center agents confirmed this. If a customer went against any of the policies of your contract there would be a penalty of some nature yet an employee chooses to not allow a paying customer the authority to move into a unit causing a trickle down effect of negative impacts and that seems to be ok. All I'm asking is to please be granted access to my unit so that I may move in today and not continue to incur fines for not moving out of my other facility. Merci

Évaluation :

5

Peggy Sue was very friendly and helpful, great customer service!

Évaluation :

5

Such a great facility! Peggy made a stressful time feel a little easier for us!

Évaluation :

5

Clean and well maintained facility. Especially Thomas was very helpful, kind and pleasant. Pleasure doing business with you. Merci.

Évaluation :

2

Was given wrong size

Évaluation :

3

Wrong size storage unit

Évaluation :

5

Service was great and the staff was very friendly and professional. Excellent!

Évaluation :

5

Well done

Évaluation :

4

its very good place to store your stuff i never had any problems

Évaluation :

5

Peggy was very friendly and nice.

Évaluation :

1

I had to waste hours because there was no lock in the unit and no staff on site a 3pm.

Évaluation :

5

no complaints grat service great staff carts to help load and unload excellent.

Évaluation :

3

I called Wednesday and made reservation. I said I would be in Thursday or Friday. Friday the office was closed at 2pm when I arrived. I called the number posted and was told if I wanted to get into the unit I would have to drive to the office on 66th Street. When I arrived a young man that checked me in was belligerent and rude. I had to go to my car for information and he took another customer while I did! 3 minutes I was gone! Rude and he got smart mouthed after I said something! When I went back to the facility I couldn't find the unit because he hadn't given me a map! And the units are not marked on the doors! I called his office. No answer of course! My experience this time was appalling and not pleasant. The service at Park Street facility has suffered since 2015!

Évaluation :

5

Good to go.

Évaluation :

5

the lady at the park street address is quite courteous and very helpful I hope to see her again when i have issues to resolve i anticipate doing business with this woman for quite some time. I only wish i could remember her name she deserves all the credit. I do know she is currently walking with a cane.

Évaluation :

5

Accommodated my need after another Uhaul provider at Tropicana field rented out the unit I had reserved. As in life all things happen for a reason this turned out well. I was unaware that my original reservation didn't assure the unit. Rented at Park Uhaul and am extremely grateful for their warm welcome

Évaluation :

1

The site was supposed to be open, it was not and there was no key left for the vehicle. Had to call the 800# and wait for someone to drop off a key.

Évaluation :

5

Staff very helpful and knowledgeable and I appreciate Allen , explaining everything to me over the phone before I arrived to the facility. I would certainly recommend this location. Merci

Évaluation :

3

Clean facility. Nice clerk.

Évaluation :

5

I was NEVER told that I needed to go to 66th Street to sign in. However, the costumer services help at the UHaul on 66street was excellent. Very professional knowledge and caring. Thank you all.

Évaluation :

5

Park Street U Haul and 66th Street in St Petersburg are the two facilities we use. They are always professional, quick and very efficient.

Évaluation :

3

The back of the van just needed a vacuum so I think being charged 25 for cleaning is a bit much. Other that good experience.

Évaluation :

4

None noted.

Évaluation :

3

you are sorely lacking in computer upgrades. Took forever, couldnot find me in system. I have only used U Haul my entire life...never again

Évaluation :

5

No improvement needed

Évaluation :

5

The interior windshield was so dirty had to clean to see. And the truck did not track straight. Ok for local but would not want to drive a long distance.

Évaluation :

5

Peggy and team are most helpful and friendly. I hope she gets back to the cooler NORTH soon.

Évaluation :

5

Very convenient location, great customer service and the cargo van we rented was almost brand new. Excellent experience! Merci.

Évaluation :

5

Only issue was entry into facilty was difficult due to construction taking place on the main road. Personnel were excellent! Great experience!

Évaluation :

5

Every staff was just fine and very coutious

Évaluation :

5

I like to thing that I am pretty tech savvy; but, I am having such a hard time with both online services and phone app. I am unable to update and correct my account information. I would love to spend some time with someone who knows how to use your system to get me in the game. It is the second half of 2018 after all; the software shouldn't be so jacked up. Otherwise, working with the staff and facilities old school style has been wonderful.

Évaluation :

5

Have cleared instructions on how to turn on the dashboard lights so you can see the speedometer if you're doing..... "night moves". ??

Évaluation :

5

excellent counter service.

Évaluation :

5

CUSTOMER SERVICE WAS GREAT

Évaluation :

5

Very friendly excellent service!

Évaluation :

5

Everything was great - my connection for the lights on the cargo trailer were not working. This U Haul location suggested a U Haul location close to my house that could check it. I went, they changed the fuse, and did not charge me!!

Évaluation :

5

Peggy and David were great in getting us the UHaul we needed. Great truck and a pleasure to drive. Thank you so much for all the help and the good laughs we had.

Évaluation :

5

Our check in guy , David was very professional and helpful. He got us checked in and on our way. We would recommend highly to and one wishing to rent. Very positive experience. Merci.

Évaluation :

5

I rented storage space and a truck to move things into the storage space. Dave got me in and out in a very professional manner. He obviously knows his business and how to walk you through everything you need to know and do. Great experience. Iwould recommend my friends to go see Dave.

Évaluation :

5

Every thing was ready and when we returned, they where out there doing there part before we finished sweeping !

Évaluation :

5

Great customer service! Will definitely return in the future and recommend this location to friends and family!

Évaluation :

5

Superb assistance and service

Évaluation :

5

We ended up renting a storage unit there as well. Sry friendly and helpful staff.

Évaluation :

5

Very friendly staff

Évaluation :

5

The customer service for equipment return and storage at this location is fantastic. Everyone is quite helpful and there with a cold water so you can cool off and hydrate after some labor.

Évaluation :

4

The gentleman who was working on the day I was there at the Park St location is the kind of person I'd want to have as a man representing my company and dealing with my customers, U-Haul should be made aware of his professional service and being on point when it comes to his courtesy and knowledge of his job in general, well done Park St. employee, My name is Kenneth Thomas and I'm a happy customer

Évaluation :

5

Management has been helpful and easy to work with. I have used them several times and Dave & his crew are excellent.

Évaluation :

5

Dennis is always so helpful, and has excellent job knowledge. I never have any issues or problems.

Évaluation :

1

The truck I was given had mechanical issues. Many service lights were on. The power steering was grinding and squeezing like crazy. The suspension was shot (I've rented many u-hauls before but never with such a harsh, rough ride. Every little bump would shake the truck and cargo like crazy) and I was constantly getting loud dinging warnings about radiator and engine. I was worried at any moment I would break down but luckily I wasn't going far. Still this wasn't my biggest issue. When I returned the truck I encountered the nastiest employee I've ever encountered at a place of business. When the truck was picked up I was told to return it by 7pm as we scheduled a 10 hour rental. I rushed so I could get back and time and ended up pulling in at 6:50. I got out and started heading to the office and when I got to the gate it started closing right as I was next to it and almost slammed into be. I figured maybe the guy just didn't see me but when I entered the office I was immediately greeted with hostility. I smiled and asked if there was anywhere in particular I should park the truck and he snapped “yeah your not supposed to be here, your supposed to bring it back at 8:30 tomorrow.” Shocked by his tone I stepped back and simply said ok. He ignored be for a few minutes then snapped again “I'll be out in a minute, I'm closed.” Not sure why he was so angry I debated just leaving but I was concerned he would add unwarranted charges out of spite. After several minutes he walked outside then right past me without saying a word. I started following him but when we got to the gate he went through and slammed it behind him practically in my face. And this point I just stood there as I figured that meant he didn't wasn't me to follow him. A few minutes latter he snapped again something about keys. His tone was so insulting that at this point I had it. I snapped back that he had just slammed the gate in my face and that I was sorry for causing him to do his job. I then asked if he could just charge my credit card so I could just leave and not continue to be insulted. He said he needed to check it in first. The rude behavior continued until he finally handed me a receipt. I understand he wanted to close up but if a business is open until 7 it's open until 7 and if you don't want trucks returned this late don't tell people to be back by 7. Still none of this warranted his nasty tone and aggressive behavior. I would never rent from this location again and probably would avoid U-Haul all together in the future. I have never been treated so badly at a place of business.

Évaluation :

5

This facility is very nice and I've always had good customer service, but smoking is allowed inside the office, and I find it difficult to breathe, particularly when the smoke is heavy. I don't know if they are smoking "at" the exit door, which does nothing to keep the smoke outside, but I can tell you, it is not restricted to the outdoors. It was so bad on a previous visit that I vowed not to go back, but they are so close to my house.

Évaluation :

4

Continue to be nice to your customers! Thank you for being there when I needed you!

Évaluation :

5

Customer service was very good

Évaluation :

5

Peggy is/will be the reason I continue to do business with U-Haul. Incredibly clean property, informative personnel, very pleasant and helpful person. Made my opinion change after embarrassment at golden ring location. Peggy went beyond call of duty and sincerely enjoyed doing so.

Évaluation :

5

The lady who handled my paperwork was very friendly and helpful.

Évaluation :

3

Because of computer problems my checkout was lengthy. The mgr. Finally came and completed the checkout process.. The van had a tire pressure sensor alert on the whole time. Uhaul said they were aware of the problem but it didn't make me feel any more comfortable while driving.

Évaluation :

5

Everything went fine.

Évaluation :

5

Very nice people very friendly and very helpful!!!

Évaluation :

5

The management Team sets by example and always displays a positive attitude/ professional mannerism. The staff team is always courtesy, knowledgeable,and helpful. This location is very clean, secure, stocked well, and the storage units are well kept. It is our pleasure to have a storage unit for many years at this location. We really appreciate and are thankful for the excellent service from the manager and staff team. Merci

Évaluation :

5

I went the 3800 block of 66 st location first, the lady told me my reservation was til 3:00 pm, I did not recall that but never the less refused to help me. I called the 1 800 number and the St Petersburg manager help me and sent me to Park st location very satisfied.

Évaluation :

5

Great Service, this place has it together :)

Évaluation :

5

very friendly people

Évaluation :

5

I can't think of anything to make it any easier. They seem to have it down to a science. They're all very personable as well. It's nice to be able to have some smiles while doing business. I love this location.

Évaluation :

5

After a disasterous trip to the Tropicana location, Peggy and Donna took amazing care of us!

Évaluation :

5

Everything went smoothly and efficiently.

Évaluation :

5

GREAT Experience and EXTREMELY Helpful. Very clean, and Very professional. The management team is the BEST.

Évaluation :

5

Excellent all of the way around!!!! I have used their storage facility for over two years and they were excellent. I would highly recommend this location and it's personnel.

Évaluation :

5

I can only comment on the pick up location & truck as my mover dropped the truck in Brandon last night.

Évaluation :

5

Customer service was great!

Évaluation :

5

Everything went very smoothly. Had to delay the move in for our storage unit and van rental due to a hurricane, but Dave and his staff made sure everything was ready when we were. A+

Évaluation :

5

After dealing with the Hurricane I needed to move my things back to my home on the beach. I was so physical & mentally tiered at this point. The folks that work at this location were so kind, efficient and welcoming.

Évaluation :

4

Customer service was great, I love this location. Very fast & easy process. However somehow uhaul processing payment is not good. I was "predicted" to be charged $45,68 total and dropped it back off same day, they processed it next day and total was $44,87 the previous charge for predicted amount was switched to $44,87 and switched to completed. I was happy it was done and all of sudden I get second charge for $44,87 and it's pending. So now I've been charged twice and have wait until it completes or have to go in store and ask for refund for the mistake. Kinda frustrating, espically when you don't have much money and use uhaul a lot, I rent a truck 1-2 every couple months and have 2 storage units.

Évaluation :

5

I don't think you can improve on something done so nicely! Awesome people! Great service! The place,trucks and everything was great! Merci.

Évaluation :

5

Very friendly and helpful people!!!!

Évaluation :

5

Dave and his crew are the best! they are very professional and very helpful. i would highly recommend this u-haul location as the place to store and rent equipment.. thanks to Dave and his staff.