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Wayne Z.Customer Reviews for U-Haul Moving & Storage at Peach Street Marketplace
Testimonials From Recent Customers
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Nothing. Staff was excellent.
Robert D.Outstanding service and the truck ran well and was clean...
Daniel M.I can't think of anything. The value was excellent - the van worked well for our purposes. It was easy to check out and check in. I would rent from this U-Haul location again if and when I need a van.
Thomas D.Excellent service à la clientèle.
GROVER W.Never ever will do business with this uhaul place again. And I would never ever recommend it to anyone and ppl I know will know how horrible they were to deal with especially Bruce. Never ever again.
Brenda P.very easy to return the uhaul truck. you just pull up and someone comes out and processes your return. very easy
RICHARD S.Uhaul made it simple to drop off.
SCOTT C.Friendly.
Christian S.The trlr I had was good and clean inside. Trlr brakes didn't work on my 3500HD, I tried various ways to get the brakes to work, I was too far away to turn back. Time is(was) of the essence. But they didn't activate using the Trlr brake control. I pull 40ft gooseneck flatbed, I learned how to get the brakes to work. I couldn't get this Trlr to work. I had used another uhaul trlr 2 yrs ago and the trlr brakes worked well. Luckily the trip was an hour to and an hour back...my truck has Jake brakes which compensated for the Trlr brakes. One marker light was inoperable on passenger side rear (red) light. I didn't use trlr for night driving. Beyond that, the Trlr did its job well, could have been a fluke in many trlrs out there. Idk if the brakes worked for a car that pulled it or not, not having the trlr brake equipment in their vehicle to set. Thank you for your equipment and letting me use it for two days.
Michael D.Salesman was excellent and friendly.
Harold Thomas T.Fuel measurement is pretty arbitrary. Said 1/4 tank but was less. Hassle on the other end when I dropped off. Should pick up and return full like rental cars.
Richard L.My rental and service were both flawless. Bobbi and manager Bruce were both professional and expedient in every regard. I will definitely choose this location for my rental needs in the future.
Robert M.This site is clean, well organized and customer friendly. The staff is courteous and friendly. There is ample room to turn in. I was met outside when I returned a trailer.
Gary R.Bruce at the Pick Up location in Erie was a great guy. Personable and helpful. He made the whole experience so very pleasant.
Brandon H.Service was horrible. The attending rep told my father to attach the tow by himself and that he has 20 minutes to do so or else he wouldn't have a tow. If you have never hitched a uhaul before, it is not simple at first glance because the tow used a hydraulic hitch system. The rep continued to say that it was not his fault.
Tam V.Nothing, service was incredible. Very pleased and happy. Worked with Penske in the past and now this new location is much better and employees were very helpful!
mICHAEL C.It was a great experience. The representative, Marquell, was super helpful, friendly, and professional. Je
Evita S.Very nice experience. Professional friendly staff. Thank you for helping our moving day go smoothly!
eric K.Although this 'revised' pickup was great, I have to say U-Haul's online reservation system is really bad. It's tough to navigate and hard to tell if I even finished reserving the truck. So I confirmed it right after making the reservation just to be sure and got a confirmation of exactly what I requested. Two days before my pickup (which was schedule for OUT OF TOWN - 150 miles from my home) I called the original pickup location that was confirmed via email to me, just to be sure they knew I was coming. They said that, although they could see my reservation, they would not have a truck for me and sorry. ??? So when I was like, huh?? she said, yes that happens with 1-way rentals. Sometimes people just take the trucks and they aren't there for the reservations. What would have happened had I drove all that way and not called ahead?? Just "sorry"??? She luckily was able to reserve a different truck for me 10 miles from her location for the same day. But that was really a terrible way to handle my business on U-Haul's part.
Deborah J.The manager was exceptionally helpful and flexible. We explained our needs and he was able to help us address our concerns immediately. I mention this because we absolutely needed to get out of the previous Uhaul location. They were nothing if not consistent at poor customer relations. Coming to a facility that functioned well, was well managed, and practiced responding to a customer's concerns is an oasis in a desert! Bravo to a great team at a terrific location!!!
Danielle J.When older people are renting you need to be more clear patient and understanding. Even so the gentleman I dealt with was very nice.
WILLIAMH H.What a great location! The people were inviting and personable and helpful to complete the moving journey.
GREG P.