This location need to be shut down immediately for God's sake, for the past five years peter st. U-haul is always a mess I had 2 u box job at this location had a 20ft truck to pick both at the same time the manager (useless) said my truck will not fit in the basement where u boxes are kept asked for a smaller truck he said no he can't rent me one I made a reservation on the phone with u haul got one at the same location at 1pm. The employees are over worked don't care about the customers waited over three hours to get help to load u box the attitude of the guy loading the u box was terrible I had to cancel the move before this get out of hand my customer got mad destroyed my company image on Google and several online platforms all because of u haul in efficiency to provide quality service. I'm considering all my legal rights at this point against u haul. Wale Yussuff Ay moving company LLC.ADEWALE Y.
Customer Reviews for U-Haul Moving & Storage at Peters St
Pour nous contacter
Atlanta, GA 30313
(W Of Spring)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.sabra A.
Le client n'a pas laissé de commentaire.KAHLIL P.
Not sure! Will know after I go over final figures with store management.DAMARIS M.
Not sure! I will know after I go over all charges with store management.DAMARIS M.
YOU RELEASE MY UBOXES WITHOUT ANY AUTHORIZATION TO A RANDOM LOCATION OUT OF THE STATE. YOUR SERVICES IS A NIGHTMARE!!!! HORRIFIC EXPERIENCEJennifer V.
Le client n'a pas laissé de commentaire.HARDY H.
Overall it was and good an easy experience. Maybe a little better communication in the emails. At time the emails were a little confusing as it felt like I was getting new emails to complete tasks already completed.David B.
I made the reservation online, when I arrived to the store I was given the wrong information. They could not do separate payments. They ran my card once, realized a mistake. Then tried to run my card again after they said they credited the first one but then said I'm sorry sir your card declined. I asked why and they said they had to run it again for the new transaction and I said your first run hasn't been credited back to me, it's only been a minute since you ran the first one. Then I was told by the general manager I would have to call my bank. Who told me to contact the merchant who charged the amount. They knew my reservation was for a long trip, over 1500 miles through 7 states some desert. The trailer I was given had bad tires. I encountered two separate blow outs two consecutive days! I would not recommend this location to any friend and depending on how U-Haul would like to compensate for my troubles, I'd like to talk to the media and the better business bureau and submit pictures of the equipment that was given.Brandon S.
Very slow and poor customer service. They did not care that I was there. The "24/7" checkin option was not set up when I got there. Rented hand truck was not in vehicle. When I returned the vehicle, it was 10 minutes after closing. Lots of workers standing around outside. As soon as they saw me, they all went inside and left me with no instruction. One I know was the "general manager" because he checked me in. I used the after hours self return option on my phone, but was still charged the 20 $"service fee". It's not the 20 $would have been glad to pay it, but you would think at least the manager would have taken the time to tell me what to do. I am in management and have to work late all the time, I sure wouldn't leave a customer like that. They close at 7:00, I pulled in at 7:08. Never will return to this location. They got there 20 $but cost themselves repeat business. Their loss.THOMAS H.
Le client n'a pas laissé de commentaire.Christopher J.
Get more good help.LAWRENCIA P.
This location has excellent customer service. The staff is amazing. The general manager is ever so kind and is clearly a great leader for his team. Thank you all so very very for your kindness.IVY L.
Le client n'a pas laissé de commentaire.THOMAS E.
Le client n'a pas laissé de commentaire.CHRISZELL W.
Their wasn't ever much dialog just cut and dryANDREW D. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIE L.
Customer service horrific. Rude and non caring person at the rental desk. Told me she was ok with losing by business. Will definitely think twice before using this location ever again.GRANT M.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.ADAM C.
Didn't have the trailer I reserved and was charged for larger trailer. Took me 2,5 hours on the phone/hold to resolve a return location issue that I was promised would not be an issue. Terrible experience.JON S.
Le client n'a pas laissé de commentaire.Harold M.
Le client n'a pas laissé de commentaire.Xavier W. | Premières impressions
Immediately refund any money that I have coming to me as I immediately paid prior to my taking the vehicle keys and off of the lot.JERRY B.
Note**The driver-side seat belt needs to be repaired in the truck that I rented. My overall experience was great.JEFFREY W.
Need more staff or at least more services offered online or via a kiosk or something that can be completed without too much associate assistance: There also needs to be more areas to unload...I spent most of my time just waiting in line to ask a simple question...the vehicle was hard to find & there wasn't a working map on the site or one posted in the facility I could follow to get to my storage unit. The access hours also end at 7:00 which is inconvenient because I work until 5-6:00pm and that provides no time to unload into a unit. Horrible hours considering there are other storage places that let you access YOUR OWN STORAGE THAT YOU PAY FOR at any time I wish I'd known about before renting a storage unit here. I used to like using this location but other than renting equipment, it's actually become way more inconvenient and still expensive... I don't think I'll be using Uhaul for very long after I close on my home and take my stuff out of storage.Brittany M.
Le client n'a pas laissé de commentaire.VIVIAN I.
Le client n'a pas laissé de commentaire.DARREN R.
I appreciate the professional, friendly customer service at this location.Robert R.
Le client n'a pas laissé de commentaire.LATASHA S.
Le client n'a pas laissé de commentaire.Jonathan G.
The lady that helped me was quick and easyMarcus W.
Le client n'a pas laissé de commentaire.MINERUD R.
The young lady that assisted me with getting my truck was so nice and funny.JASMINE E.
Why take the time to check in on your phone when you still have to wait in line for your key.REVELL J.
This Location was super busy and understaffed.LA BRI A.
To be honest..the service on Peter Street is the best. Management and staff are attentive and always seeking ways to go above and beyond to satisfy customers. Merci.LESTER W.
The customer service was good, however, I was supposed to pick up a truck at 9:30 am and received a call about 9:15 am from the Uhaul on Peters St stating there wold not be any trucks availablle until after 1pm. I already had my movers ready to load the truck. I was then told by the representative that I could call the 800 number and to see if someone could locate me atruck at another UHaul location and they cancelled my reservation. I called the 800 number and was on hold for nearly an hour but the representative was very professional and courteous and was able to accomodate my needs.ADRIENNE T.
My box was 15 days late. Not cool.Scott K.
truck was dirty, one dude who works there is kinda whack, making me do crazy parking maneuvers to drop the truck off. cheap and ez process though so i'll take itAustin W.
They told me the truck had half a tank of gas. When I got in it it was barely above empty so I clicked the link in the text they'd sent me to change the contract. Upon clicking it it simply said â€œlink expiredâ€ so I couldn't upload a picture of the low gas level. I put 15 bucks in it and brought it back a little below half. I'm waiting to see if I get charged for not bringing it back at half a tank even though it wasn't given to me at half a tank. Also clearly the word â€œreservationâ€ doesn't mean anything to U haul anymore. I reserved a van weeks ago at a location closer to my apartment, I got a confirmation email and everything. Then the morning of the move I did the online check in and I received a call saying that they didn't have my van and they found one of the other side of the city and would be sending me there. Apparently I don't actually get a van till I pay for it at the location. Which I'm happy to do, but don't promise me a van with your â€œreservation emailâ€ and then not have it when I need it. This has nothing to do with this location this is a tirade against U hauls policy as a whole. Please fix it. I will certainly be looking elsewhere next time I move. Also at this location there was a guy in the parking lot in a construction vest yelling at everyone about parking. He took my key and everything after I dropped the van off. Apparently he doesn't actually work there but his vest and working with the u haul workers implies otherwise. Not sure what the purpose of him being there was but it was confusing and irrational.KEENAN R.
I'm still waiting on my refundSabrena S.
Terrible experienceRobert B.
We weren't told where to go until after our reservation started. After going to the new location, they didn't have the blankets we reserved. The worker didn't care.POLLY T.
The service needs overall improvement. Not sufficient enoughLANCELOT V.
Le client n'a pas laissé de commentaire.DEANDRE M.
No commentsDAISY G.
Nothing great everythingWILLIAM A.
I was treated with respect, didn't have any problems with customer service.LORETTA C.
Be clear about prices prior to my rental.MINNIE M.
Le client n'a pas laissé de commentaire.JAMYLOUS P.
Le client n'a pas laissé de commentaire.shannia J.
I am still waiting on the deposit to refunded to my card other then that very good service I will returned .OTHINEL J.
Management and certain members of the staff weren't in complete communication with one another or myself, which made the rental process below average. Scale of 1 - 10 it's a 4CHRISTOPHER L.
Le client n'a pas laissé de commentaire.JANITA R.
I called and made a complaint with corporate. The district manager was suppose to call me back within 3 days. It's now 7 days later and no callKimberly S.
Le client n'a pas laissé de commentaire.Tara K.
They rep in the yard said there was not tow dollys available. I seen 3 on the side. I decided to go in and check. I was able to rent a tow dolly. I dont understand why the guy said no equipment was available.MARCOLINO L.
The truck's dash said it needed servicing. I've seen this from other locations recently, so apparently it is a Uhaul company wide practice of not keeping vehicles well-maintained anymoreMEGAN E.
Make sure your rental are clean for the next costumer usesThaddraus H.
I was charged twice on my debit and I am very upset about that. Also this location NEVER EVER answer the phoneJASMINA S.
U-Haul not at fault for what is surrounding their rental property but having 2 to 3 Nite clubs next door and sharing the parking lot can be intimidating for some people... But I understand this is ATL...ðŸ˜³ðŸ‚JESSE S.
Le client n'a pas laissé de commentaire.Theresa M.
Terrible service over charged meMY'KAILA T.
Le client n'a pas laissé de commentaire.JOSHUA F.
Not to anyone they have a big problem overcharging your card and ripping of the coustomer the worse u-haul ever still have to go back being double. Charge can't get to manager I should have left there when I saw everyone else was having problems a bunch of crooks stay awayHEARTSILLE B.
Great experienceBryan H.
I was charged 20 $but I am not sure why yet. They said there would be no cleaning charge.JOHN D.
Requested equipment was not available. Reserved pick up truck. Van substituted. A c does not work in van. Upon return. Felicia refused to ask a manager to adjust price despite knowing I was inconvenienced without a c.CHRISTOPHER A.
Le client n'a pas laissé de commentaire.BOSHI Z.
Le client n'a pas laissé de commentaire.Claudia F.
Le client n'a pas laissé de commentaire.AQURDIS R.
Le client n'a pas laissé de commentaire.KATHY A.
It wouldn't let me do the online return, it wouldn't accept the mileageARIELLE D.
The experience was great. The workers are wonderful.Jasmine M. | Online Move In
Just ensure that everyone is in accord with procedures, so there is a consistent flow of service from a consistent flow of info...keepin' it flowin'.RUFUS M.
This truck needs brakes badCedric R.
My customer rep was professional and pleasant. He was able to multitask and take care of my needs at the same time.MYRA M.
Le client n'a pas laissé de commentaire.DWAYNE S.
Le client n'a pas laissé de commentaire.HERBERT W.
Le client n'a pas laissé de commentaire.ASHLEY G.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Steven S.
Everyone involved in the project at uhaul were clean and professional. There was never any confusion and the customer experience was flawless. Keep up the great work.Joshua I.
Le client n'a pas laissé de commentaire.ANTHONY J.
Great StaffTYRONE W. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel T.
The staff at this location is HORRIBLE. Maria in specific needs to be retrained on customer service because she lacks professionalism in the workplace. They legitimately are on their personal phone as they are assisting customers, which shows how much they care for my business. If it wasn't for my pod being sent to this location I would have my storage somewhere else. I got there 30 minutes prior to opening and wasn't able to fully access my unit until quarter till 10 (this location opens at 9) because though I had made an appointment to come the following morning to empty my pod and move my things into storage I still had to wait an additional 10 minutes to get the previous lock taken off. The store opens on the weekend with ONE person and a line backed up with over 10 people waiting. There's employees that spend more time flirting with you then relaying information. I came back the following Day ready to move my things out of the pod into my permanent storage ñ only to find out that the storage unit required a specific lock, one that I did not possess. Thankfully for Abraham and Tony I was able to move my things in to the storage after having numerous incidents that were affecting my entry all which were on the fault of the staff members, miscommunication, and lack of professionalism. Again thank you to TONY and ABRAHAM they were the ONLY TWO there that were genuinely concerned and wanted to assure that I had everything in order.Adina S. | Premières impressions
Every thing was fine!RAY M.
Le client n'a pas laissé de commentaire.JESSICA J.
My unit was destroyed by mice. My belongings were chewed up and covered with mice droppings and urine, and when I talk to the office and put in the complaint I was told I'd be contacted and never heard back from anyone at the company.BASHEEM D. | Expérience générale
Customer service yielded 5 different responses when I spoke to 5 different people, so that was frustrating and annoying, But the 500 Peters street location in Atlanta is a NIGHTMARE!!! The retrieval and drop off of my Ubox was delayed until I contacted Corporate (Steven in customer service) who offered a different excuse than Abraham (Peters st. manager) gave the movers and their boss at the local Moving Help. Once my Ubox arrived, I removed my padlock, but there were 2 bolts that kept the box closed. The movers had no tools, so I had to drive to a store and buy a tool so the movers could open it. There was no ramp, causing the movers unnecessary heavy lifting. The Peter street location has a long standing bad reputation for years, and Corporate needs to intervene before you lose more customers. I hope to NEVER use Uhaul again because of the Nightmare at Peters Street.Lonnie C.
Le client n'a pas laissé de commentaire.MARY J.
Fix the lights on the trailer and ensure they work.JONATHAN C.
Got assaulted by an employee that goes by 'Q' Harassed to the point of fearing for my life, called the police and had to reload my truck and get my money back for the storage unit and leave. The employee grabbed my personal belongings and started taking them off my dolly that I had chosen to use and then took the dolly because he wanted to use the one I had. He got inside my truck, bucking up on me telling me he was going to beat me up 4 against 1 because i was alone and he was with 3 other girls. NEVER WOULD RECOMMEND THAT LOCATION TO A SINGLE SOUL. That manager and employee should be fired.Stephanie H. | Expérience générale
Le client n'a pas laissé de commentaire.MARTHA G.
Le client n'a pas laissé de commentaire.BARRY A.
The vehicle had an alignment problem. Pulled to the left. I was worn out after driving 150 miles in it in the rain.Jesse G.
Le client n'a pas laissé de commentaire.ARETHA T.
Le client n'a pas laissé de commentaire.AARON C.
The wait for check in was not too long and the woman at the counter was great. The U-Haul I rented had not been cleaned and smelled like smoke. A staff member did real quick spray cleaner all over and dumped the ashes out of the ashtray.KAREN H.
The van I was initially assigned was dirty outside, inside the cab area, and the cargo area was wet. I was given a different van after I saw that. I was surprised that it was not checked before being rented.NINA G.
I appreciate the easy check out process, thank youLarelle J. | Expérience générale
The young ladies that checked me in and out were very pleasant and professional but the young man that brought the truck to me was very rude and unprofessional! His mode and body language was as if he didn't want to be there and his attention was on his phone when I was trying to ask questions, but besides that it was very quick and easy going because I reserved the truck online!LACEHRA T.
If you look at my first pickup location, 4 way Auto, or something like that on Murphy Ave., they were totally unacceptable the place was locked up and nobody there, they should be taken off your list. You had to find me another location, which disrupted my schedule, time is of the essence in most situations. ThanksHERBERT M.
Ibrahim Oday and his staff was very polite, helpful and courteous with my rental.HERMAN H.
Reserved 2 furniture dollies but was told they are first come first served. Not very welcoming or polite staff.NATASHA B.
Every staff member at this location was very helpful I do mean every. Thank you all so much. The customer service agents were great as well. Thank you allLatosha M. | Expérience générale
Fund this place bc it was an inside venue. My vacuum sealed packages had mold, lost half of my belongings to rat pee and poop and my lock looked tampered with and just overall frustrated.Yasmine T. | Expérience générale
Le client n'a pas laissé de commentaire.ARTEE M. | Expérience générale
VERY HELPFULWILLIAM G. | Expérience générale
Please ensure that the main access elevator is always working. I experienced one visit where it was not working, and had a terrible time moving my items. This was back at the beginning of December.Waymon W. | Expérience générale
Many, many equipment issues with the Elevator system throughout the facility. Access cards don't work, the elevators don't work, the gates don't work. People were nice, but had to bug them to help with equipment issues not their fault. Not worth the hassle. FYI, both incoming and outgoing movers hired, all had past experiences of equal frustration regarding the facility.Karen K. | Expérience générale
The facility closes too early for my needs.Kimberly P. | Expérience générale
AucunAquanis j. | Expérience générale
Le client n'a pas laissé de commentaire.kendelle d. | Expérience générale
Le client n'a pas laissé de commentaire.ariana m. | Expérience générale
Your system seems to be top notch but there are a few glaring problems. I had a lot of questions and it seemed like i was alway on hold in Phoenix for a long time. I tried to get a hitch installed and the hitch did not arrive in time even though I had ordered it 2 weeks in advance. The local usual dealer did not seem aware or concerned that i was renting a trailer the next day. It sometime seemed like the local people on the ground didn't really know what was going on. The system seem to be run from a central location and none of the downstream people were aware of the big picture.Joseph B. | Expérience générale
The front counter staff was amazing. I appreciate the patience of Mr. Marquis for being patient with me while choosing my unit and Ms So was awesome, quick and efficient in completing the process. I'm glad I chose this facility.MICHAEL C. | Premières impressions
Le client n'a pas laissé de commentaire.TERRI B. | Premières impressions
The Building is very old and full of rodents . I had to trash about one half of my belongings. Shared mice drippings and then roaches with Mr. Oday and 2 staff members named Tiffany. Everyone was kind and helpful giving me mice killer and roach spray.DAPHNE V. | Expérience générale
Freight elevator wasn't working correct desk said you needed a card which I didnt have so when I went down someone had to stay up stairs to bring elevator back up to floor. Reported hall had water bugs in hallPauline C. | Expérience générale
Hard working professional staff.Trebor W. | Expérience générale
Le client n'a pas laissé de commentaire.Quintavious C. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne G. | Expérience générale
Le client n'a pas laissé de commentaire.ZAKEISA B. | Expérience générale
Rodents invaded in my storage unit destroying all of my new furniture as well as my deceased daughter belongings. I am highly upset!!Jalecia E. | Expérience générale
Excellent! Thanks for for services!Keith T. | Expérience générale
When closing our unit, the staff had locked us out saying our payment was overdue, when in fact our balance was zero as we were on autopay. When we notified office staff, they were apologetic and asked a team member to unlock the unit. No one had the lock for the key that Uhaul placed on our unit, and we sat for two hours outside of our locked storage unit waiting to empty it's contents, until someone finally found the right key. No one accepted responsibility and everyone blamed one another. No sense of urgency to fix the problem that was caused by Uhaul was in place by the employees, and we had to keep coming down every 20 minutes to ask for an update. Only one staff member at the front desk was friendly and actively trying to solve our problem, and apologetic on behalf of the company.Raw A. | Expérience générale
I had an experience with people living within the facility.KAREEMAH B. | Expérience générale
The locker was disgusting and rats got into my locker. There was fecal matter on a lot of my stuff and there were holes dug into things and bite marks.Josh C. | Expérience générale
I moved into a unit for no more than a month, a week or two to be exact. I told the person on staff at the moment that I was vacating the unit and called back to reconfirm and that everything was taken care of, that was August 2019. Here we are in 2020 they are send emails, letters and phone calls about a storage until that I left a year ago. Even calling to the property directly and speaking with whoever the acting anything is for the day is, I get no luck. In the past in other cities I have used U-Haul but after dealing with this and not being able to get this matter taken care of, I will no longer patronage a business who communication skills is anything less than professional and accessible.Derek W. | Expérience générale
I just want to say that covid-19 have changed a lot of things in the way people do business. But customer service come first regardlessKathy D. | Expérience générale
Manager has poor attitude and facility has rat problem. Feces were all over my belongings.Damani A. | Expérience générale
Rat Feces destroyed majority of my propertyBRIDGETTE D. | Expérience générale
Le client n'a pas laissé de commentaire.darren s. | Premières impressions
Le client n'a pas laissé de commentaire.Tonika F. | Expérience générale
Excellent service!!!Keith T. | Premières impressions
Need more help i had to wait to long the young lady at the front desk was doing the best she can she just needed more help and plus I had to wait on the man to take the lock off did you meet and it was about 30 minutes before he did that then I had to wait outdoors in the heat for a good little minute for them to check me back in with the U-Haul truckSean N. | Premières impressions
Though staff eventually answered questions and resolved issues, my overall experience with the customer service here was poor. I was there Friday, Saturday and Sunday - two out of three days my experience was severely lacking or an inconvenience to my move out from my apartment. On Friday the manager was rude and impatient in communication with me. First, he seemed frustrated because he couldn't hear me through my mask, then he got an attitude while gesturing for me to hand him my card, despite the card machine being within my reach. There was simply a better way for a employee to talk to a customer, let alone Black man talk to a Black woman, or human being to a human being. On Saturday morning, there were so many people in line that we were there for an hour which delayed our move. Saturday evening when I arrived to move my stuff in, we had a delay with the elevator and finding our unit because some of the lights were out. We also stumbled upon a leak in the ceiling. When we found it, my units door was broken and there was stuff still inside. The staff member transferred me to another unit which still had a lock on it. She then showed us some other units with issues such as they had roach motels in them or weren't climate controlled. She did inform us ahead of time of the latter. All out of her control but clearly the system needs to be updated with accurate info. We had been up and down the elevators 5 times already with heavy furniture and she informed us that the building was about to shut down and lock us in so we gave up and tried to get a refund. The machine wouldn't not issue the refund despite her attempts. She was nice enough to extend the truck rental. Sunday, the manager did end up canceling our contract and refunding the money which I appreciate but I was already soured on my experiencia. He was slightly more polite on Sunday but again, first impressions are lasting. Won't be doing business here in the future and still waiting for the money to hit my account.Nia B. | Expérience générale
Double late fee within 1 months time is ridiculous! No pro- ration as well. This Can be perceived as price gouging by some of your loyal customers!Mark R. | Expérience générale
I Love Tiffany the Clerk, she was every helpful and knowledgeable. I wish I could've tipped her for Great! Customer service.WILLIAM P. | Premières impressions
Customer service is horrible. Needs better management, and better customer service. Your going to continue losing money with this type of service. I canceled my storage and got a refund before i even moved in. I rented a uhaul truck and returned it in less than 2 hrs. My last time renting from this location.Brittany B. | Expérience générale
Le client n'a pas laissé de commentaire.lashaunda S. | Premières impressions
Le client n'a pas laissé de commentaire.Larry w. | Expérience générale
Awesome customer serviceDonald D. | Premières impressions
Le client n'a pas laissé de commentaire.Shontavis B. | Expérience générale
The man who assisted me was rude and condescending. I'm in an extreme circumstance where I can not be in the states and he was less than compassionate.cyana b. | Premières impressions
The system was down and I had to wait 2 1/2 hours in lineOwen L. | Premières impressions
Le client n'a pas laissé de commentaire.LAKISHA B. | Premières impressions
Very helpful staff. Great facilitywilliam h. | Expérience générale
I was calling by the uhaul staff on two occasions telling me my storage unit was open and my lock was missing and it appears to have been broken into and I want my stuff replaced or money for stolen items because I was advised that I had rental insurance and upon my move out it was never applied to my account and that's your staff problem. I'm a loyal patrion with uhaul over 40 years of rental history with you. Please contact the store and they can verify everything I have told you. It was impossible for me to get to my storage before now with the cornivirus-19 . Please call me ASAP 252-590-1904CAROL J. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly C. | Expérience générale
Le client n'a pas laissé de commentaire.ashley w. | Expérience générale
Le client n'a pas laissé de commentaire.Christiana m. | Expérience générale
Online says access is till 10 pm, employees said access closes at 6:30Sydney J. | Online Move In
Always different staff, staff unable to open my area,I've been a non customer, yet I continue to be billed and called for payment. I was given a schedule for entering and returning for vehicle, schedule changed 3x and at that point we left. Terrible to think that your area Management is on the property and this location is still run in such an unorganized way.James R. | Expérience générale
Le client n'a pas laissé de commentaire.Bernard J. | Expérience générale
Le client n'a pas laissé de commentaire.TYRONE J. | Expérience générale
Le client n'a pas laissé de commentaire.Darian A. | Expérience générale
Four stars Becuase of the staff. Not sure name of the lady who works there most often, but she's great. Very helpful, friendly, and pleasant. The basement is dark, dank and scary! lol But she made everytihng all right.Ameenah K. | Expérience générale
Both of my storage spaces were riddled with rat droppings. Even after I spoke to them about it, there was no changes and up until the time that I cleaned it, it remained with rat drippings. Worst of all, when I cleaned it out, there was a dead rat in my storage that had decomposed and maggets were everywhere. In fact, I had to throw out some of my clothing as a result of it.WILLARD S. | Expérience générale
They lied in the email saying I have 24 hour access to my stuff which was inconvenient, and the wait times were long, but it was okay. Got the job done.Ulunma E. | Expérience générale
I wish it was explained on the website that my unit was going to be above a level but not on the second floor which made it difficult to move some items and I would have changed my unit given the option. The place was somewhat dirty and the bathroom was disgusting and reeked of cigarettes while the outside of the building smelled strongly of weed. the inside of the locker had mold or something on the floor of it and there were glue and poison traps for rodents which does not make me feel good about keeping valuables there.Josh C. | Premières impressions
My access code still doesn't work. I had to find a staff person and she could not get it to work either. She just used her card to let me inAnita N. | Premières impressions
Being that we reserved a unit ahead of time, we were able to move in smoothly and quickly without any hitches.Joshua B. | Premières impressions
Long line and no breaks for them and the staff was still very friendly.Erica R. | Premières impressions
I was very disappointed in how many people helped. It was a very stressful time having to move out and this made it even more stressful. I know many people that did not get in on time from having to hours just to get served. Many people could not have anticipated to wait hours just to get their storage registration done. Also the lines could have been more organized depending upon what people needed to get done considering all the rush for college students. Ex - line for only purchases , line for car rentals and line for storage units.Kaitlyn T. | Premières impressions
Self entitled Mgr and customer service representative. I asked for a floor-level access storage, paid for it and when I was walked to my unit, I realize it's the wrong one. No issue I say to myself since we all make mistakes but when I returned to counter there was no apology from CSR or Mgr. I was put in a unit that had a pillar in it and that took away at least 1 sq foot of space in a 5x5 when there was one totally empty in front It. I very calmly and matter-of-factly explained the dilemma and requested the change for 2nd time in a row. The manger most of clearly knew that unit because he made no fuss but didn't apologize either. The attitude was surprisingly arrogant and self entitled. As a home owner of a loft next door I was excited about supporting a neighbor business but I can't and won't recommend our local uhaul and will make that know in our HOA and Nextdoor platform. A simple sorry and thank you goes a long way. Uhaul falls short.Damani A. | Premières impressions
Le client n'a pas laissé de commentaire.ERNESTINE O. | Expérience générale
The staff were amazing. I went in to clear out my unit at 730am. Everyone was in good spirits and made uplifting conversation.CASSANDRA P. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine R. | Expérience générale
Very nice facility.Robert B. | Expérience générale
Access was easy, staff was helpful, van was easy to use.Christopher T. | Expérience générale
Raschel was very helpful! With so many people waiting for service she took the time with me to explain everything and show me where the storage unit was in how to operateAntoinette B. | Premières impressions
Everything was fine until move out day. Many of my books had been eaten thru by mice/rats. I then realized there were droppings all over. The floor, the crates holding my books. It was gross.ZERANDRIAN M. | Expérience générale
My experience with U-Haul on Peter Street was good and I have been and will recommend to othersWillie L. | Expérience générale
very nice staffJEANETTE M. D. | Expérience générale
I just want to give Tiffany Grant a big thank you for her great help. Good hire!clarence s. | Expérience générale
The staff was very helpful and they tried to dovas muchvas they could to help me. The transitions went smoothly and in order.virginia w. | Premières impressions
Excellent service, as usual!!Joseph D. | Premières impressions
My furniture has been in storage for seven years. I enjoyed the facility. Thanks for keeping my things secure.LATITA W. | Expérience générale
NaRAVEN F. | Premières impressions
Highly recommend this location!!Rana O. | Expérience générale
During my "Move" out of storage # 382, I noticed a few small, brown bugs slowly crawling on my sister mattress. It is unsanitary and inconvenient. I stored my sister and I belongings for safety....Demetric k. | Expérience générale
The staff was friendly polite very helpful & Professional.walter w. | Expérience générale
Horrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixingBrenda A. | Premières impressions
Could use 24 Hour access. Staff was friendly and helpful closing out unit.Harvey D. | Expérience générale
Facility is spacious and organizedTonaya M. | Premières impressions
Eazy to work withJohn M. | Expérience générale
You really do not get what you pay for. I have had so many issues regarding this facility. My cards NEVER worked so my access was limited . More training is a MUST. It was frustrating then convinentAnanda P. | Expérience générale
I was pleased with service that were giving too me , when use U Haul for storageEUGENE M. | Expérience générale
Great StaffKei H. | Expérience générale
Everyone at U-Haul Moving and Storage at Peters St were very friendly and helpful! I was in there a few times this past month and they were ready to assist me in getting what I needed every time!Kim S. | Expérience générale
Tha evening manager gave me a hard time with refund. She stated she revetsed the charges but in realty she did notStacey L. | Expérience générale
U-haul facility was excellent an I will be back and I will recommend you guys to everyone,Jaacquell G. | Expérience générale
I was in unit 4333, it was a great experience, the only problem I had was that the light at my unit. I actually had to walk pass my unit to get the light to come on. Second time using this location❤❤❤Tyrone B. | Expérience générale
The only reason why I said average was because of the long line and wait. The poor GM was working the line and doing 20 things at once. Please hire her some help pronto.CARLOS M. | Expérience générale
You need to hire more people and train them in excellent customer service. I hope I never have to use you again.EDWARD B. | Expérience générale
.gabriel j. | Premières impressions
Overall a good experienceTrekina S. | Expérience générale
The staff never cared about any of my concerns. I would go there and always ask for a manager and no one was ever around. The staff was unprofessional and rude all the time. This is poorly ran.BARNAD S. | Expérience générale
"Sample" 10x10 unit in lobby, NOT the same size as actual units. Probably 2' shorter in height. The csr's=No sense of urgency. You could tell they get paid by the hour....not for hustling.Samuel M. | Expérience générale
The lines are always long and there are on average 1 person at the counter. There weren't any carts available for moving nor were there any Van's available even though I scheduled a pick up in advancekathrine b. | Expérience générale
Excellent service à la clientèle.jordan s. | Premières impressions
I love uhaul that's all. A long long time customer. ronnie c. | Expérience générale
Need to hire more associates who aren't rude & understand the importance of the customers time. I don't want to come in & listen to personal conversations at the counter.Camille T. | Expérience générale
The customer service was excellent - the staf was extremely friendly and helpful. There was a technological issue with my parking access which hasn't yet been resolved, but the staff was very helpful.Jenny M. | Premières impressions
HorribleTanai D. | Expérience générale
If you can maintain a manager with great personality and Customer Service (CS) focused it can be even better. Those that are working seem to be very overwhelmed and CS suffers. Lack of support hindersLISA M. | Expérience générale
I made reservations for a 10 x 15 storage on May 30th upon my arrival on the 1st of June I had to stand in a long line 45 minutes only to find that someone canceled my reservation for a 10 x 15marie w. | Expérience générale
Great ServiceJohnny P. | Expérience générale
This was by far the worst experience I have ever had. Tiffany the Assistant manager was extremely unprofessional. I will never do business with all again.Sherae J. | Expérience générale
The employees were all nice except main manager who was very rude and impatient. This is the first u haul place I've ever experienced where professionalism must be taught in general. UnorganizedSamantha D. | Premières impressions
Gave me the running around, unprofessional and no good customer service skills I wasn’t satisfy and they through us out with no warning.I most definitely wouldn’t recommend no one to come here.Chandrika M. | Premières impressions
I was on a schedule, hired movers by the hour and the staff took their sweet time sending me to multiple units that were already taken. On their phones joking and playing but not really caring.Yasmine T. | Premières impressions
Excellent service à la clientèleTAMATHA W. | Expérience générale
1 elevator not operational; customer had other elevator tied up on the 4th fl & no one seemed to know what to do; 40- minute wait for the elevator & very rude staff. Very dysfunctional locationSpellman B. | Expérience générale
Some of the staff here was really rude to myself and other customers. There was a general manager that ended up assisting my fiancee and I and he was very helpful. The overall experience was averageshekeyla H. | Premières impressions
very good experienceKaren S. | Expérience générale
The manager with the administrative staff very friendly and sweet. They solve any situation is very professional. And excellent customer service by phone. I thank God for them. Thank you very much forAndres L. | Expérience générale
A national treasure my belongings were safe and I was totally in control around the clock.Daniel D. | Expérience générale
Most of the customer service staff was rude and unprofessional. Horrible representation of U-Haul and it's mission.Randolph B. | Premières impressions
Very good maintain facilityWendy L. | Expérience générale
Uhaul literally has the WORST customer service. I called 2 days in a row, was transferred in circles, and was even on hold over an hour when I attempted to call this location to schedule a delivery.Suzanne W. | Expérience générale
Having been into the office many times in the last several months - I have never been greeted, or acknowledged for even standing there. Customer service needs training to show you value customersMarianne M. | Premières impressions
This is one of the best U-Haul facilities in the Metro Atlanta area. My items were kept safe for almost 4 years and I have never experienced a problem.MARLEESHIA P. | Expérience générale
The ladies at check out are very friendly and a great help!Michelle O. | Expérience générale
Peters St location needs new management. I encountered two managers. One man and one woman. I paid 280$ to settle out my storage when I was quoted 150 $to settle out my storage two+ mos ago.Christina B. | Expérience générale
Great StaffFelipe R. | Expérience générale
My items was stolen out my storage. When I intially got there first day I was not given a pass code to access my unit I was told to bring my own lock only to have it taken off and toys stolen fro.INGER M. | Expérience générale
Staff was complaining the entire 2 hours I was there about having to be at work while management was walking eand being unresponsive. Staff was also extremely slow and lackadaisical. I wish I had spacStephen S. | Premières impressions
It's comforting to be treated well and wow such a clean atmosphere they made me feel at home Mr DanieDaniel D. | Premières impressions
Staff AWESOMEPearl L. | Réservation
Staff was helpful and polite.Roddy W. | Expérience générale
Truck in checkers needs a lot of training in customer service very rudeBRIDGETTE D. | Réservation
customer Service was very helpful since I didn't have a reservation this last time , they were good in getting us in the next truck in, thanksshirley l. | Expérience générale
We closed out our account more than 8 months ago, but still get bills. Spoken to management numerious time but to no avail.MICHAEL J. | Expérience générale
There are constantly random people walking around on each floor, homeless and all. The staff isn't courteous at all, they have no people skills.QUENTIN G. | Expérience générale
The "customer service" at this facility is horrible. Managers and staff often have bad attitudes and raise their voices at customersSTEFIN J. | Expérience générale
They are still charging me for a U-box that was emptied and returned on 6/21 even after a call to U-haul costumer service and to the facility directly. They issue a refund, but charged me again.Babette M. | Expérience générale
Terrible service at the locationjade w. | Réservation
Too many issues with billing. Each month I was charged a late fee even though my credit card won file. I had to re-add the cats each month absolutely ridiculous if it was automatic payment.Rashid M. | Expérience générale
The staff was super friendly and helpful.. Everything was clean and in order. I would recommend this location to anyoneLamar B. | Réservation
MS. SYRETTA WAS VERY HELPFUL AND PATIENT VERY NICE YOUNG LADY OVERALL GREAT EMPLOYEE.STORAGE WAS CONVENIENT CLEAN AND SPACIOUS.Kemora P. | Expérience générale
The staff was excellentBarbara Q. | Expérience générale
The Best place to have your family things there...RAYMOND S. | Expérience générale
I was very pleased with the management and staff, they helped make a difficult situation more pleasant for me than I expected...Blessings to staff and management...Thanks! DeborahDeborah D. | Expérience générale
I got there before closing hours but still couldn't unloading my stuff. The staff was rushing to leaveCornelius P. | Réservation
Wrong truck size my sofa was tore because of the wrong truck size . My storage that I requested is not what I received my furniture is spreaded out in 3 different storages. I'm so madsabrina t. | Réservation
Smooth..very smoothBROOKS P. | Réservation
I only use uhaul storage ONLY,have for yrs. I only recommended uhaul storage keep up the good work.vicki w. | Expérience générale
Nice people thereIeshia T. | Expérience générale
bad experiences here:(1) scheduled ubox moveout on the phone, arrived to find out box isn't ready, had to wait 4-5 hours. (2) service here is very slow, (3) got charged for ubox rental after moveoutPatrick F. | Expérience générale
The young lady at the desk was nice. However I had to go to the desk 3 times bc I could not find my unit. They need a better numbering system.SHANNON DEON M. | Réservation
The month-long storage went well. The staff was very friendly. My only suggestion is that you guys get the service elevator working. The facility is too big for only one elevator available at once.devon f. | Expérience générale
they charged my credit card twice. and had to go to corporate on the phone to get it removed.Angela S. | Expérience générale
The staff here is helpful and responsive. But I lost a few items and furnitures during the transferring, and the insurance company refused my claim. I know it might not be this facility's fault.Weijian L. | Expérience générale
Great place but the staff could use a lesson or two on customer service etiquete.Diamond W. | Expérience générale
I move my stuff from Knoxville Tennessee to bring it to this location only to find out that there were no storage units available, they only had rooms available the size of a closet.LaToya D. | Réservation
my experience was greatCARRIE R. | Expérience générale
please stop charging my credi card for 37 dollars and whatever odd cents you now have not only charged me for once. but twice now. so please. fix this and reemburse me money pleas eand thank you.Michael O. | Réservation
We were satisfied with the facility and the units overall. Some of our staff received very friendly and helpful service, but some did not.Troy F. | Expérience générale
There was several incidents that have me unsatisfied as a customer for months.Charlottel J. | Expérience générale
Roaches are seen all over. Waited an hour to get in my unit. I feel like homeless people sleep in the units. Computers are always messing up or unable to print causing extreme delays. Worst storageStarlet W. | Expérience générale
All the female workers had nasty attitudes like they didn't really want to be there and for a while upstairs that lights didn't work a couple months back!!Phillip H. | Expérience générale
BienIsaiah e. | Expérience générale
Excellent customer service.MIYANI M. | Expérience générale
Discrepancies amoungst the staff should not be explained and or dealt with in front of customers. The staffs communication skills need to be examined, what you're frustrated about should not be shown.Dominique W. | Expérience générale
Some of the worst if not the worst customer service if have ever received waited for 3 hours just to get sent to be wrong unit twice I will never use uhaul again.Brandon D. | Réservation
I use this facility every year to store my items while I'm away from college. Great experience every time.Lauren J. | Expérience générale
Thank you so much for your courteous service. Kathy monteiro and John Aldrichjohn a. | Expérience générale
Broken bathrooms rude staff treated like a normal hood uhaul facilty, prices too high for treatment by staff and maintenanceRajae D. | Expérience générale
Thanks to Tiffanybernadette h. | Réservation
Representative said I didn't have reservation, I informed her that I was there for storage and not a truck rental. She did not inform me that I had to swipe my card in the office in order for access.Felicia H. | Réservation
Tiffany and her staff was very helpful.😊Stacey L. | Réservation
The workers there are very unprofessional! And I was going to get a storage on the 4th floor but overheard another customer complaining the elevator won't go pass the 3rd floor.Nedra B. | Réservation
Staff was slowyvonne j. | Expérience générale
We stored our items for two weeks as we transitioned to a new location. When we came to pick up our items they were covered in roaches. The staff was very responsive and we did get a refund.Carole C. | Expérience générale
Great service!Khalia G. | Expérience générale
The staff at this location was amazing..there was a young lady there whom was pregant and she still went above and beyond for my needs..I would rent here before anywhere else in the ciy !Kip G. | Expérience générale
Poor costumer servicejames b. | Expérience générale
I can't speak to the facility itself, as I was never there. The U-Boxes were delivered to our new apartment. But I was generally very satisfied. Both the operator and the driver did fantastic jobs.Michael H. | Expérience générale
Very friendly and helpfulCassandra W. | Expérience générale
The facility was poorly run, with a lot of confusion and workers with POOR customer service who were seemingly more interested in their personal conversations than helping the line of customers.Wil R. | Expérience générale
I would have given this facility an excellent rating but one person was rude and not knowledgeable on the phone. I called back and spoke to a manger and everything met or exceeded expectations.SamaraBradley B. | Expérience générale
Unfortunately, the utility dolly fell out of the truck that I rented. A neighbor recovered the utility dolly, and returned it to the maintenance man. On 0/6/18/2018, I got it back! I was charged 120 $.stewart t. | Expérience générale
A customer service rep that was helping me and initially had a very bad attitude.Antonette D. | Expérience générale
The counter was understaffed on several occasions. Staff was fine with a couple of exceptions. Security system malfunctioned which nobody was able to fix or explainRonald F. | Expérience générale
The staff made sure we were handled and everything was easy and quick.Dominique W. | Expérience générale
Need bathrooms on floors 1 thru 4QUINCY H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.