Customer Reviews for U-Haul Moving & Storage at Peters St

Évaluation :

4

A little more attention to the customers in front of you. Site does get busy and you can be waiting for a while and some employees over look the customer.

Évaluation :

5

Everything was just fine you had all the bases covered I was in and out returning equipment was easy a great team effort

Évaluation :

5

The guy that gave me my keys was great he was knowledgeable and professional; I had a great experience. Returning the vehicle was smooth too, the only thing is someone parked their U-Haul in a weird spot, and it caused everyone to have to leave the rentals in a weird spot too which caused a problem with parking and even others to get the trucks they rented for mobile pick up.

Évaluation :

5

Amazing

Évaluation :

5

I’m thankful for you guy

Évaluation :

5

ty

Évaluation :

1

Very disrespectful, constantly lies, refused to give proper assistance to resolve the issue, charged me for a 10 by 12, but gave me a 10 by 10, makes no attempt to reimburse me for the over charge, and then evicted me from the property

Évaluation :

3

I would greatly recommend this location because they are pretty prompt and responsive to customers needs at this location. I rented (3) cargo vans here recently and for the most part, everything went pretty smooth but one of the three vans was in serious need of repair due to the fact that there was a heavy exhaust smell in he cabin once I started the vehicle and visibly there was a piece of plastic covering missing from the driver's side bumper and there were visible and noticeable dents along the passenger side exterior of the vehicle, the seats were dirty and the overhead interior cabin light started to hang down from its assembly after I hit a bump in hthe road and there was a sporadic unpredictable popping sound coming from the engine bay area and from underneath the vehicle. That vehicle should have been taken out of service and then sent to be serviced. It was a 2022 which is understandable. But overall I really like Uhaul. It's a great company to rent from.The process is always easy and simple.

Évaluation :

2

Fir starters teach the guy checking in the equipment how to pay with a different card and to stay on the same page. Don't send me inside for the girl at the counter to send ne back outside and the guy didn't know how to do it. I told the girl at the counter this and she sent me outside anyway.

Évaluation :

5

I called the day before my rental because I was worried about the hurricane coming. The young women who talked to me was so helpful and knew one of the trailers I was asking about couldn't leave the state. She knew her stuff!

Évaluation :

5

Would like to have access 24/7 like other storage facilities.

Évaluation :

5

I was pleased with my experience

Évaluation :

4

Things were great doing my recent two visits, and the staff was very professional.

Évaluation :

4

Be able to pick up from this location at 4am instead of being sent way away from this location is more money

Évaluation :

2

I do not like the fact that ONLY at this location have I ever been told I had to put down 75 miles even tho I knew I wasn't going to utilize that much. Now I have to wait for a refund for who knows how long because this location decides it has its on rules or policies it uses. I won't be coming back to this location unless its an emergency.

Évaluation :

3

It has a smell to it every time you enter in the sliding door where your storage is. The employees there really not so helpful. The guy who was helping me didn't complete my move out correctly and they took money off my card. And I moved all my stuff out before they billed me.

Évaluation :

3

Have more rental hand trucks for use!!! I would have finished my move on the same day and more efficiently. Since there were no hand trucks I was not able to finish my move on time and charged for additional time with the uhaul truck

Évaluation :

2

The location itself is perfect. However the service was very subpar in every way

Évaluation :

2

We started with a seasoned employee but handed off to a trainee to complete check out. When finished given key and told truck outside to the left. Not escorted out to truck or given instructions. Also ordered mattress pads but not given at check out so thought were in truck. Upon loading found mattress pads not in truck but did not have time to go back and get them. This cost us a 95 dollar fee upon returning the truck

Évaluation :

3

My storage had water  leaking inside of it. My property is all brand new and has been damaged. I am extremely upset about this and wish to file a claim.

Évaluation :

1

I rented a storage unit at this location on August 13th, 2024. My moving plans changed due to a family emergency, so I closed the unit out on September 10th. I closed the unit in-store, in person. before the end of a 30 day pay cycle so as to avoid being charged for another month. The 13th of September arrived and I was charged for the unit I had just closed out 3 days earlier. I tried calling the location, but they had all phones forwarded to the call center. All in all, incompetent staff and a pretty rude GM who FINALLY called me the next day about this issue made this experience with this particular location very stressful and unpleasant. I'll not do business with this location ever again, and will actively pass my bad experience along to anyone who'll listen.

Évaluation :

5

These guys were Excellent and Extremely Friendly!!! Each team member I came across went above and beyond. Lenox was a God Send for my crazy situation! Thank you Guys

Évaluation :

3

Prices are too high, I had to downgrade

Évaluation :

5

Simple drop off location. The workers was friendly

Évaluation :

1

My box was delivered with a broken door, the latches were completely bent, and I had to break the door open. The box was also not picked up the correct day, it was rescheduled 3 times. No one from the office has reached out to me for a resolution on these issues.

Évaluation :

5

Quick check in and check out. Almost brand new truck in great condition. Good customer service.

Évaluation :

2

It is a convenient location for the city. The first truck I got had a mechanical issue that I had to press sta2ff to get attention for. They gave me another truck that barely had gas in it. They didn't seem to know where all of their equipment was.

Évaluation :

5

The best most efficient uhaul experience I've ever had.

Évaluation :

5

I give all 5s to the facility and the staff. My only issue which had nothing to do with the facility was the advertising of prices on the website. Some of the lower rates for storages that Uhaul advertised didn't mention that the lower rates were for units that weren't acceptable by elevator.

Évaluation :

4

Truck had flat tire. Had to switch to another one. Dolly ordered was not available

Évaluation :

5

S.O.

Évaluation :

5

Heavy cigarette smoke odor inside.

Évaluation :

5

Staff was well organized and professional. Check in and check out were easy and seamless. Truck was in very good condition. Everyone did a good job of making sure everything was correct.

Évaluation :

5

Thank you for the use. Of the truck, the equipment was great. The truck was great. The people were friendly. And I will use all again. Thank you, Goodbye.

Évaluation :

5

No improvements

Évaluation :

4

Be sure to have the equipment you reserved or offer a discount.

Évaluation :

4

Clear drop off instructions when there is a lot of trucks to be returned.

Évaluation :

2

I will avoid using UHaul at all cost in the future. The overall experience was terrible. Stop having corporate greed and start paying employees to be at a location.

Évaluation :

5

Great team at this location.

Évaluation :

5

3rd time using this location. Service is always very friendly! 

Évaluation :

5

I loved this new location for me.

Évaluation :

5

Everyone will be very professional

Évaluation :

5

Everyone at the Peters street location ATL Always takes care of me. Customer service is 

Évaluation :

1

I was force to pickup the truck in this location. I selected a different location . Staff was laughing at me when I complain . Worst ever and not what I selected

Évaluation :

2

Location didn't have my reservation number in the computer system despite the moving help and me having the confirmation. Therefore they wouldn't dispatch the box and it arrived many hours after schedule.

Évaluation :

5

Thanks Yall

Évaluation :

1

Have the items that people reserve available when they reserve them. Simple concept.

Évaluation :

5

Only problem I had was I had reserved a hand truck and the location did not have any. I was forced to buy a hand truck at the location because I absolutely needed one for the one way move. There should have been one reserved for me since I had confirmed the reservation.

Évaluation :

3

Computer systems seem to always be down. I was given a different estimate on the app than in person. My unit had water damage to my belongs. Some employees were very helpful others not so much.

Évaluation :

5

The representative was professional. She changed my reservation from another location to this one per my request. She was knowledgeable and provided quick service. The return process was also very quick.

Évaluation :

5

I was overcharged. It was difficult to put gas in the tank. The check engine light was on.

Évaluation :

5

Very professional and efficient per usual!

Évaluation :

3

No problems

Évaluation :

5

I was very pleased with the customer service, convenience and I was very amazed at the cleanliness of the bathroom

Évaluation :

5

Dear Each time that I use your equipment, storage, and of course the trucks makes a miserable reality of moving "doable" because using these products, and working with the UHaul team members take the sting out of moving to or from any place. The balance transfers and any monetary transactions are swiftly and efficiently executed. Brilliant UHaul Experience Daylynn Quinn Happy Customer Will use U-Haul for any "MOVING NEEDS"

Évaluation :

1

I reserved my truck for 1 AM when I got there the office was closed. The truck was available so I had to schedule to reserve another truck so it took me longer to move. Explain this to them because of their mishaps, but they still charged me and it was less gas in the vehicle than they told me so I can spend more money putting gas into U-Haul. It was terrible.

Évaluation :

1

Read above!

Évaluation :

5

Everyone was kind, patient, and able to answer all my questions. Every employee there was on point! Thank you so much for y'all service.

Évaluation :

3

Everything in my U-Box was packed perfectly by movers. I paid almost $2 000 between my initial selection of the U-Box in Texas through storage for 9 months in Georgia with almost $3 000 worth of inventory stored. EVERYTHING in my box was broken or damaged and will need to be replaced due to the hauling of the box between states and returning the box to me in Georgia. I purchased insurance but it was not explained that the insurance I had only essentially covered acts of God, not what could happen during shipping and travel. So, now everything will need to be replaced. I do not recommend this service.

Évaluation :

5

This place is ran like a well oiled machine.

Évaluation :

5

Karim and Enrique were very helping and had good customer service! Thanks! ~Nekima

Évaluation :

3

Overall happy with the available selection of rentals. But I only used the hauler for a one way and had to rent it for 4 days. So I had to pay for multiple days unused. Should really make it only pay for how many days you rent. Not a package deal style…. But made it home safely with my family's van. Cost was more then it should of been

Évaluation :

3

I was charged an extra $33, even though I returned the vehicle with the quarter tank of gas that it started with. I also wasn't refunded the $150 for transporting the trailer.

Évaluation :

2

Ensure that all equipment is cleaned and working properly before rental. There were cigarette ashes in the passenger side door and on the seat. There was also food in the console. I think it is also important to have all equipment present that was rented or at least notify the renter ahead of time. I arrived and there was no utility dolly like I had rented and I was not notified in advance.

Évaluation :

5

As busy as they were on a sunday late afternoon i was still in and on my way with a moving van fairly quickly. It does pay to schedule in advance, even at the last minute. Damir H was being put through it by customers ahead of me, and they were being as patient and kind to the customers as possible. Fantastic composure and job well done. Loud and relentless customers are a retail workers boot camp, and Damir aced it. Upon return of the u-haul, Brian D was reversing a prior return, he saw me arrive and immediately (and safely) approached me and took it from there. He told me the final total, to which i agreed, and he was super friendly and had a really great customer connection. Two fantastic workers of a team I am sure are all great! Thanks for making my move day more bearable!

Évaluation :

3

Your Spanish cashiers needs to work on their customer service skills and manners.

Évaluation :

5

I appreciate the way they handled my situation. Upon my return the agent I felt went above & beyond when I explained my situation.

Évaluation :

5

All staff was very helpful.

Évaluation :

5

Great customer service- friendly and helpful.

Évaluation :

4

The service was great!

Évaluation :

4

Merci.

Évaluation :

1

I was given a trailer for my tow for my SUV. I had two blowouts and the manager Chris was not sympathetic or helpful. I tried to get assistance by requesting a full refund. I was almost in a wreck twice with my 12 year old in the truck. The strap broke after the 1st blowout. Almost lost my truck and now my truck shakes. I want full refund on my trailer and still waiting.

Évaluation :

5

The U-HAUL brand is a product that makes the moving experience a much nicer experience as the company offers every tool to create an efficient transition from one dwelling to a new living space. The representative team displays a helpful, knowledgeable attitude when using the U-HAUL product that you almost enjoy moving from one point to another space.

Évaluation :

2

The staff was extremely rude . The manager snatched my U-Haul keys out of my hand, and I didn't even get it from that location

Évaluation :

2

Our access code didn't work There are not enough moving dollies There is no after hour access

Évaluation :

2

They kept changing the rent with no real explanation.

Évaluation :

3

I moved in over 20 years ago.

Évaluation :

1

It had ROACHES and now my furniture and other things has ROACHES coming out of them.

Évaluation :

5

Lady at the front was very helpful & patient. Thanks

Évaluation :

5

I thought they did a good job

Évaluation :

5

I had a little problem with the access card but the help me out

Évaluation :

2

The distance to the elevator was very far from where we dropped off. We were told we couldn't use the closest elevator. When we got off on the 4th floor, there were no signs and we spent a ridiculous amount of time searching for our unit. When we finally found it, it was upstairs. This should have been made clear to us because we would have looked for storage elsewhere. Our truck was due back soon and we had no other option than to use this unit.

Évaluation :

5

I forget the manager's name there, light skinned looking guy with glasses, but he was so helpful and I really appreciated his work ethic

Évaluation :

3

The storage unit was ready for me to move in, but I did not receive my free lock for registering online. I did bring a lock, but the closure on my unit is a bit rusted so it was difficult to close it securely.

Évaluation :

1

The young lady with Dreds about 5'4 was very helpful with my check in on the 16th However, The other two male employees who appear to be black and the other Spanish, followed me around the office, coming needlessly close and harassing me, even after I made several attempts to get out of their way. The store opens at 7am the next day which is inconvenient and the staff members were late. My card did not work and I had to go to the front desk to get it fixed. No one acknowledged me when I entered the office or when I approached the desk. It was a Spanish woman and black gentleman with a large gray cap to cover his hair, glasses, and tattoos and of a short stature behind the counter. I approached the desk and raised my card in need of assistance and the gentleman said with much attitude, what does that mean?What am I supposed to do with that. I calmly let him know that the card was malfunctioning not working. He took his time to get to the computer and after several moments asked for my unit number, which I was about to look up and then my phone number. After pulling up my account with that information (my phone number) I'm assuming, he found it and then asked me for the card. I politely let him know it was in the desk . He asked again and I let him know once again that the card he was requesting was on the desk/ counter in front of him. He then said no "put the card in my hand" And I quote "I'm a man". Shocked at the lack of customer service I picked up my card and left the building. This was not a great experience. *It also should be noted this card is necessary to use the Elevator. While I understand the limit access going for the stairs going to the unit. There was is no access access to the stairs leaving the unit/floor which is a safety concern. You have access yet there is an alarm and 50 charge if it is not a fire which is strange and somewhat concerning.

Évaluation :

1

Auctioned off my belongings and expect to still get a payment from me is crazy and delusional.

Évaluation :

5

Great job!

Évaluation :

1

There were two separate females I spoke to that were horrible on the phone were very rude and unprofessional. I was left on hold for 30 minutes and then hung up on after asking to speak to a manager. I chose street level, so my son wouldn't have steps like he did last year. After a long day with U-Haul, he finally was ready to move in and it was a lock on the unit I checked in online for. The staff tried lying saying the man was supposed to have moved out the night before but I know that is a lie. If a unit is not cleared out, how can you allow someone to check in online for a unit not closed out. The U-Haul was crowded and someone rented the unit I checked in for, and tried lying about it. My son was moved to another unit but what I didn't want, happened again. He was moved to another unit that had steps. I would NEVER use this facility again or recommend anyone from Morehouse college to use them. I was referring this place to a lot of parents last year for their kids but never again.

Évaluation :

1

They are robbing and stealing ppl belongings with not taking partial payments. It's a scam renting ant storage from them

Évaluation :

3

I seen a roach but the facility was clean

Évaluation :

1

The the manager with hostile and nasty and mean they went in and changed my insurance for $5 000 to $1 000 and when I complained about it they wanted me to pay again. And then he went in and changed it again so my balance will be $38 and I told him that I was paid up until April 24th and that I should not have owed a balance. The manager of storage is very nasty and mean. He have no customer service and when you complain about him he do me and nasty things to retaliate

Évaluation :

5

The hours should be until 8:00pm

Évaluation :

3

Had to wait to long to get waited on

Évaluation :

2

I have not given notice of moving out of my unit. I had no intentions on vacating until the next scheduled due date which was almost two weeks from the date they put a cleaning tag on my unit. An appliance dolly have been removed by staff and boss they can't find it.

Évaluation :

1

I never had this issue before where a staff person texts me to demand I move in but no lock was provided and the counter service sucks. I will take my business elsewhere.

Évaluation :

2

There's a ziplock bag with what seems like human feces in it near my storage unit. Out of about 6 staff members we encountered only about 2 of them were very welcoming and helpful. Charging $30 extra for the same size unit without steps is just absurd. Mice traps in the unit is very concerning & unwelcoming

Évaluation :

1

you charged me $166 for 3days of rental space, i was told you do not prorate if customer move out early. that is absurd it is also illegal to charge me for service not rendered. regardless of your policy as i am told i am expecting you to do the right thing refund the difference immediately.

Évaluation :

1

Everyone was rude & unprofessional except Brian. The manager is doing a terrible job of running that facility. Many customers were complaining and unsatisfied. This was a terrible experience.

Évaluation :

3

Storing my items was fine. When I arrived to pick up and move out there was a glue trap full of mice droppings, and a decomposing mouse. Employees were "shocked" to see, but the trap did not come from me, so it had to be placed there. Was a little concerned about my items having mouse droppings all on it. Most things were in totes, so it was protected. Thank the team for a positive attitude towards that! Shoutout to Ellias, Diego, Chris, and the young lady ( she is collecting vinyls for reference on the correct young lady to shout out. Sorry I did not get her name) for assisting with the move out! Your positive attitudes and willingness to assist was very much appreciated! You all have a successful life ahead of you!

Évaluation :

5

The staff was absolutely fantastic I really really appreciated all their time spent with me trying to figure out the best option I really enjoy uhual and will use them in the future for any storage needs and truck rentals as well as refer them to anyone.

Évaluation :

3

Late fee for what u making money already

Évaluation :

3

In this time where the economy is really bad, your pricing is very high. I rented the same size space for only $50 bucks with insurance and I didn't have to buy a lock.

Évaluation :

5

Everything was good

Évaluation :

1

They took my money without confirming me

Évaluation :

2

My debit card wasn't accepted. I was in the store the day before and I wish that I was notified then! It was a MAJOR INCONVENIENCE! Communication would have been helpful! I'M ANGRY 

Évaluation :

2

Lights flickering or cutting off while moving in and out. Bathroom dirty, halls have obstacles in the middle of them. Staff is was too busy to do their job. Was done moving out on Feb. 28th, asked them to check it so I wouldn't be charged again. Was then told it was being checked out and that I'd be sent a receipt by email the following day. I didn't receive my receipt until 9th of March after calling twice to complain about the situation. I was then told a manager would contact me. I'm still waiting on that call. I also had a call to see about my refund twice now. I do not recommend this place. I will not be coming back. I'm new to Atlanta and it was a terrible experience. I'm still waiting on my money.

Évaluation :

1

When we got there they had three locks on there My lock is two other locks and it took an hour for them an hour and 30 minutes for them to take it off You had to come back up there two times I only rented to U-Haul for 5 hours it was really inconvenient and I would never use Peter Street location again really bad customer service really really bad

Évaluation :

3

There was an employee at the 300 Peter’s location in Atlanta of the Spanish descent its was a male.i feel as he over charged me for the gas I put the proper gas amount in there but he kept insisting that I put more gas in the truck then he told me I was late when I wasn’t I had been there unloading in the storage n when I was threw he was like u gotta put more gas in the truck so I did n when I came back the second time he was like u late n the gas not right n I showed him the video I took when I got the truck but still insisted I was short on gas..he took the deposit with these bogus allegations about the truck.

Évaluation :

1

The experience was a disaster. Wrong unit , wrong size, wrong everything. Staff do not care. They just blow you away. Spare yourself the experience, you will be doing yourself a favor

Évaluation :

2

My unit was not clean. Staff was friendly. The access hours are ridiculous due to the fact that ppl work almost the same hrs as the office and will rarely be able to access their unit. 9pm access time is great like any other facility. Also stairs are down and there is only one working elevator. Will recommend for a U-Haul only!!!

Évaluation :

2

Elevator are not wide enough for a mattress and neither are the hallways

Évaluation :

5

I don't have the storage anymore. Thank you

Évaluation :