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Everyone involved in the project at uhaul were clean and professional. There was never any confusion and the customer experience was flawless. Keep up the great work.
Great Staff
The staff at this location is HORRIBLE. Maria in specific needs to be retrained on customer service because she lacks professionalism in the workplace. They legitimately are on their personal phone as they are assisting customers, which shows how much they care for my business. If it wasn’t for my pod being sent to this location I would have my storage somewhere else. I got there 30 minutes prior to opening and wasn’t able to fully access my unit until quarter till 10 (this location opens at 9) because though I had made an appointment to come the following morning to empty my pod and move my things into storage I still had to wait an additional 10 minutes to get the previous lock taken off. The store opens on the weekend with ONE person and a line backed up with over 10 people waiting. There’s employees that spend more time flirting with you then relaying information. I came back the following Day ready to move my things out of the pod into my permanent storage ñ only to find out that the storage unit required a specific lock, one that I did not possess. Thankfully for Abraham and Tony I was able to move my things in to the storage after having numerous incidents that were affecting my entry all which were on the fault of the staff members, miscommunication, and lack of professionalism. Again thank you to TONY and ABRAHAM they were the ONLY TWO there that were genuinely concerned and wanted to assure that I had everything in order.
Every thing was fine!
My unit was destroyed by mice. My belongings were chewed up and covered with mice droppings and urine, and when I talk to the office and put in the complaint I was told I’d be contacted and never heard back from anyone at the company.
Customer service yielded 5 different responses when I spoke to 5 different people, so that was frustrating and annoying, But the 500 Peters street location in Atlanta is a NIGHTMARE!!! The retrieval and drop off of my Ubox was delayed until I contacted Corporate (Steven in customer service) who offered a different excuse than Abraham (Peters st. manager) gave the movers and their boss at the local Moving Help. Once my Ubox arrived, I removed my padlock, but there were 2 bolts that kept the box closed. The movers had no tools, so I had to drive to a store and buy a tool so the movers could open it. There was no ramp, causing the movers unnecessary heavy lifting. The Peter street location has a long standing bad reputation for years, and Corporate needs to intervene before you lose more customers. I hope to NEVER use Uhaul again because of the Nightmare at Peters Street.
Fix the lights on the trailer and ensure they work.
Got assaulted by an employee that goes by ‘Q’ Harassed to the point of fearing for my life, called the police and had to reload my truck and get my money back for the storage unit and leave. The employee grabbed my personal belongings and started taking them off my dolly that I had chosen to use and then took the dolly because he wanted to use the one I had. He got inside my truck, bucking up on me telling me he was going to beat me up 4 against 1 because i was alone and he was with 3 other girls. NEVER WOULD RECOMMEND THAT LOCATION TO A SINGLE SOUL. That manager and employee should be fired.
The vehicle had an alignment problem. Pulled to the left. I was worn out after driving 150 miles in it in the rain.
The wait for check in was not too long and the woman at the counter was great. The U-Haul I rented had not been cleaned and smelled like smoke. A staff member did real quick spray cleaner all over and dumped the ashes out of the ashtray.
The van I was initially assigned was dirty outside, inside the cab area, and the cargo area was wet. I was given a different van after I saw that. I was surprised that it was not checked before being rented.
I appreciate the easy check out process, thank you
The young ladies that checked me in and out were very pleasant and professional but the young man that brought the truck to me was very rude and unprofessional! His mode and body language was as if he didn't want to be there and his attention was on his phone when I was trying to ask questions, but besides that it was very quick and easy going because I reserved the truck online!
If you look at my first pickup location, 4 way Auto, or something like that on Murphy Ave., they were totally unacceptable the place was locked up and nobody there, they should be taken off your list. You had to find me another location, which disrupted my schedule, time is of the essence in most situations. Thanks
Ibrahim Oday and his staff was very polite, helpful and courteous with my rental.
Reserved 2 furniture dollies but was told they are first come first served. Not very welcoming or polite staff.
Kinda hard to review since we dropped off after hours. The man who helped us was awesome, but I honestly couldn't tell if he worked there or was just being helpful.
Staff was very helpful and efficient during pick-up and return.
Include all accessories that were reserved for. Also, your uhaul's engine seems to backfire or doesn't drive smoothly. It was frightening to drive.
Absolutely nothing. The associated at this location are absolutely wonderful and are excellent at what they do. I am definitely coming back and I'm recommending this location to all of my friends.
Answer your phone. I tried calling with simple store specific questions that weren't on the site and your corporate customer service did not have a known answer. They also tried calling the store on my behalf and no one answered. Over several attempts over multiple days -- no one will ever answer this phone. If you're low on staff consider hiring someone to sit in the store to just answer the phone to help with store specific questions. Seriously. You might as well not list your phone number if you have it set up to not audibly ring so no one ever answers it. Otherwise the staff was nice and very helpful in person.
I made a reservation for a pickup truck. I called the morning of my pickup date and told that there was no pickups available. I had to ask for a cargo van. I th6 that she should have suggested it. Also, I rented a hand truck she didn't tell me where to get it I had to ask her where to go to get it. I think she should havetook the lead and gave me directions. That particular employee need more training. Especially on suggestive. Selling.
The first location we had a truck reserved from (226 Flat Shoals Ave SE, Atlanta, GA 30316) was a horrendous experience. The 10am virtual pick up didnt work. We were told to come back when it opened at 11. We did and noone was there, the our account said we'd already been virtually checked in but didnt provide a code. Spoke to someone in corporate scheduling who was WONDERFUL. This 300 Peters location was great. Wish we would've started here. You need you improve or just remove underperformaning, unprofessional locations like 226 flat shoals. They hurt your brand.
The rental truck that I order was not available.
Yes, be able to find the keys to your vehicles that are blocking in the vehicles you're just given to a customer to drive off the lot.
The young lady that assisted me had great customer service skills... all three employees that I encounter were knowledgeable and helpful
Absolutely, nothing at all {Atlanta GA} Station & it's associates (TOTALLY ROCKED IT). Very polite and experienced. I would certainly recommend the Atlanta station......
This experience was terrible. I reserved a uhaul at the 14th street location and had a confirmation on my phone stating that was where it would be. I even rearranged my moving day based on the availability of the van online. I NEVER received a text that was supposedly sent the day before the pick up changing the location to Peters Street. I arrived to the 14th street location at 7am and had a very tight schedule for the day. I was even lead to the "view the online check out process video" that I watched for the 14th street location as I was aware they were not open. After calling and realizing that we had to go to the peters street location, we were already an hour behind on a very tight schedule for the day. The man at the Peters Street location was incredibly helpful and the experience there was great, but the rest of the experience was awful The website totes how easy, efficient and seamless the process would be and it was completely the opposite. I would never recommend this online process again. I will be looking into Penske and Budget for future rentals. This was awful!
Regina assisted me and was kind and gave great customer service
This was the best experience I've had at this location in 6 years. Maybe be/c it wasn't overly crowded and there was truck availability last minute. Either way, the young lady at the desk was quick, efficient and friendly. No attitude or not slow moving. She was smiling (through her mask), making jokes and friendly.
The van door was off the track and made it hard to open. It was clean.
As far as i experience nothing
The young man that took care of us went above and beyond expectations.
Every staff member at this location was very helpful I do mean every. Thank you all so much. The customer service agents were great as well. Thank you all
I asked for a dolly when I placed my reservation, I don't know since the location for pick up had to be changed did my reservation request not get filled but I was charged for a dolly I never received. I actually had to purchase one from Home Depot. So not only did I pay for a rental for nothing, I also paid for a missing dolly I never got in the first place.
This facility seemed like it was in a kind of shady location for an out of towner. The staff was absolutely amazing!! Kenyun took great care of us inside and was keeping the outside guys inline and timely! Abraham and Dennis were the first two to help us. Abraham was training Dennis as a new employee. Abraham seemed patient with us and with Dennis, explained what he was doing step by step and guided Dennis to hooking up the trailer to our car. The blinkers and hazards didn't work with our initial connection. They connected a different trailer and tried that out. At some point, Aqurdis arrived to work and jumped in to help! Aqurdis was more than accommodating! We initially couldn't find our connector for the lights and he directed us inside to buy what we needed. When that didn't work he told us it was a fuse with our vehicle. He was not only able to direct us to the exact fuse we needed to replace, he was able to direct us to a near by auto store that should be helpful. We went to the auto store, which wasn't helpful, but we found the converter we already owned for our car. Upon our return to U-haul Aqurdis and Dennis rushed over to give it another try with our connector and we had success. As if this wasn't helpful enough, we returned inside and Kenyun was willing and helpful with returning the unused connector. Everyone was so kind and helpful. Not only that my sister informed me that she was inside while a group of people were arriving to work and Kenyun spoke to each of them, by name, and welcomed each one to work! It was also nice to see a group of people who were kind to their customers, kind to one another and were knowledgeable about their products and services! This is a great facility to spotlight for others to learn from!
During my two previous rentals, after arranging a quick pick up using the phone app or computer, the staff at Peters street were unable to find keys to the vehicle assigned to me or to other vehicles blocking it in, resulting in a slow transaction. This time it was easy and very fast.
Fund this place bc it was an inside venue. My vacuum sealed packages had mold, lost half of my belongings to rat pee and poop and my lock looked tampered with and just overall frustrated.
The attendants at Uhaul were nice, knowledgeable and very professional.
Staff was awesome. They were friendly and quick to get everything processed and hooked up.
Drop off location was near my unload destination - in a high traffic Atlanta location intimidating for me though not for my Atlanta dwelling grandson. Whereas personnel were polite and pleasant and did unhook the 6' x 12 ' trailer, they expected ME to back it up into parking space AND I CANNOT BACK UP A TRAILER. Fortunately my grandson was able to do so. Perhaps the more suburban Campbellton Road locations would have worked better for a 77- year-old grandmother. Overall - 1973 to present, numerous cross country and regional moves, definitely prefer UHaul - both trucks and trailers.
Nothing! This U-Haul location is very well-run and organized.
Everything was great.
Our truck got stuck in a damp/grassy area of the property where we were moving some items. After calling and reporting the problem to customer service - a wrecker was dispatched but could not remove the truck. After calling customer service again, I was told that I would be responsible for having the truck moved. Another wrecker service was dispatched and moved the truck. Puzzled and very disappointed, I had to pay for the 2nd wrecker service. I don't feel that I should have had to cover the cost of that expense.
VERY HELPFUL
Please clean the bathrooms and place soap in them.
I had to change vans 3times. The first one had pet hair all over the furniture.(I'm allergic) the second one's doors were badly damaged and weren't opening properly and were not marked. the third one's side mirrors were spider cracked and couldn't view. The worst part is the female representative was annoyed for wanting to change vans.
VERY HELPFUL FOR A SENIOR
This was the most horrible truck rental experience I've ever had. The car had broken side mirrors, low tire pressure, check engine light on, it was entirely dangerous to drive. I got stranded and had to call road side assistance to help me which took several hours. In the end Uhaul said they would not charge me any extra fees considering it was their fault for not properly inspecting the vehicle. The Peter St location then proceeded to double charge my whole rental making a quick in town rental come out to almost $200. Please save yourself the headache and go to a different location.
Employee was eating breakfast in my truck before I picked it up. Meaning he was in the truck for a period of time with no mask - and he left his trash in the truck. The truck was not very well cleaned I'm sure was not wiped down/sanitized. From what I could tell no employees were wearing masks and were not attempting to socially distance.
there was no gas when we got the ubual, they told us they were going to discount 27 for the gas , they did not fulfill that and i end up charging me more .
Make sure the truck isn't on empty. Have the mileage on the truck match what's in the system. The truck was already pretty damaged and with both mirrors being broken before I got it and it wasn't very clean inside the drivers cabin or the back of the truck. The only thing slightly redeeming this from being a poor review was that the staff was kind and helpful at making the best of the poor truck situation.
Continue the great customer service. I always use this location.
When l picked up the van the exterior was filthy. The interior was ok. I drove a long distance and there was no wiper fluid in the van. This location needs to better maintain their vehicles
Brandon checked me in. He is super nice and friendly. I was concerned parking he trailer and with his assistance I backed it in perfectly. Brandon is a great asset to U-Haul.
The after hours truck return is a nightmare it took me about 30min to figure the process out for the truck return.
Great Job Staff,Happy New Year 💪ðŸ¾
Great
No one was wearing masks despite the pandemic and city of atlanta mandates.
Clean the inside of the cab of the truck; the cab was extremely filthy and in this time of a pandemic
They weren't wearing any masks to prevent spread of Covid. No social distancing. When I said something they basically blew me off. Then I had to raise my voice to get their attention. REALLY I really want to die renting a UHaul. NEVER again.
I got emails saying I rented something in Alabama or Georgia but i didn't...I'm in Arkansas, n haven't been anywhere else...Cindy William's has this email account not whoever's rented your equipment....
Too many people standing around. I had a reservation and got there before my scheduled pickup time by 5 minutes. Ot took a hour to het yhe paperwork done and hooked up to leave. And I onlneed the unit for 2 hours. But by the time I got to leave Uhaul a hour of my 2 hour time was gone. No customer service skills at yhis location. At all
The store manager is very disrespectful and rude! His attitude is ridiculous and unprofessional. I would never go back to this place again
Where to start? First, Nobody was wearing a mask, the only one with a mask, had it down around his throat. After asked to scan my ID... the female agent, by her own admission, forgot I was even there, and moved one to assist somebody else. I'll spare you... but after a very long while, another agent dispatched me an inventory not wasnt even Available at the location. After several attempts by the supervisor, the issue still wasnt resolved, after another long wait... i was dispatch a truck with unreported and undisclosed battery issues... needless to say, the truck's battery died in the middle of my driveway, needing for road assistance, who wasnt available for hours. Hours later, after being on hold for an eternity, being hung up on by an agent on the phone, all that I was able to achieve was being reissued a different truck so that could complete my move, hours behind my schedule. I've had Mild to bad experiences with U-Haul truck rental in the past, but this one takes the prize as HORRIBLE all around!! God help me, never needing an U-Haul rental again, because it will be my very last option from now on!
Nothing. Excellent customer service!
Please ensure that the main access elevator is always working. I experienced one visit where it was not working, and had a terrible time moving my items. This was back at the beginning of December.
Many, many equipment issues with the Elevator system throughout the facility. Access cards don't work, the elevators don't work, the gates don't work. People were nice, but had to bug them to help with equipment issues not their fault. Not worth the hassle. FYI, both incoming and outgoing movers hired, all had past experiences of equal frustration regarding the facility.
The facility closes too early for my needs.
None
Your system seems to be top notch but there are a few glaring problems. I had a lot of questions and it seemed like i was alway on hold in Phoenix for a long time. I tried to get a hitch installed and the hitch did not arrive in time even though I had ordered it 2 weeks in advance. The local usual dealer did not seem aware or concerned that i was renting a trailer the next day. It sometime seemed like the local people on the ground didn’t really know what was going on. The system seem to be run from a central location and none of the downstream people were aware of the big picture.
The front counter staff was amazing. I appreciate the patience of Mr. Marquis for being patient with me while choosing my unit and Ms So was awesome, quick and efficient in completing the process. I’m glad I chose this facility.
The Building is very old and full of rodents . I had to trash about one half of my belongings. Shared mice drippings and then roaches with Mr. Oday and 2 staff members named Tiffany. Everyone was kind and helpful giving me mice killer and roach spray.
Freight elevator wasn't working correct desk said you needed a card which I didnt have so when I went down someone had to stay up stairs to bring elevator back up to floor. Reported hall had water bugs in hall
Hard working professional staff.
Rodents invaded in my storage unit destroying all of my new furniture as well as my deceased daughter belongings. I am highly upset!!
Excellent! Thanks for for services!
When closing our unit, the staff had locked us out saying our payment was overdue, when in fact our balance was zero as we were on autopay. When we notified office staff, they were apologetic and asked a team member to unlock the unit. No one had the lock for the key that Uhaul placed on our unit, and we sat for two hours outside of our locked storage unit waiting to empty it’s contents, until someone finally found the right key. No one accepted responsibility and everyone blamed one another. No sense of urgency to fix the problem that was caused by Uhaul was in place by the employees, and we had to keep coming down every 20 minutes to ask for an update. Only one staff member at the front desk was friendly and actively trying to solve our problem, and apologetic on behalf of the company.
I had an experience with people living within the facility.
The locker was disgusting and rats got into my locker. There was fecal matter on a lot of my stuff and there were holes dug into things and bite marks.
I moved into a unit for no more than a month, a week or two to be exact. I told the person on staff at the moment that I was vacating the unit and called back to reconfirm and that everything was taken care of, that was August 2019. Here we are in 2020 they are send emails, letters and phone calls about a storage until that I left a year ago. Even calling to the property directly and speaking with whoever the acting anything is for the day is, I get no luck. In the past in other cities I have used U-Haul but after dealing with this and not being able to get this matter taken care of, I will no longer patronage a business who communication skills is anything less than professional and accessible.
I just want to say that covid-19 have changed a lot of things in the way people do business. But customer service come first regardless
Manager has poor attitude and facility has rat problem. Feces were all over my belongings.
Rat Feces destroyed majority of my property
Excellent service!!!
Need more help i had to wait to long the young lady at the front desk was doing the best she can she just needed more help and plus I had to wait on the man to take the lock off did you meet and it was about 30 minutes before he did that then I had to wait outdoors in the heat for a good little minute for them to check me back in with the U-Haul truck
Though staff eventually answered questions and resolved issues, my overall experience with the customer service here was poor. I was there Friday, Saturday and Sunday - two out of three days my experience was severely lacking or an inconvenience to my move out from my apartment. On Friday the manager was rude and impatient in communication with me. First, he seemed frustrated because he couldn’t hear me through my mask, then he got an attitude while gesturing for me to hand him my card, despite the card machine being within my reach. There was simply a better way for a employee to talk to a customer, let alone Black man talk to a Black woman, or human being to a human being. On Saturday morning, there were so many people in line that we were there for an hour which delayed our move. Saturday evening when I arrived to move my stuff in, we had a delay with the elevator and finding our unit because some of the lights were out. We also stumbled upon a leak in the ceiling. When we found it, my units door was broken and there was stuff still inside. The staff member transferred me to another unit which still had a lock on it. She then showed us some other units with issues such as they had roach motels in them or weren’t climate controlled. She did inform us ahead of time of the latter. All out of her control but clearly the system needs to be updated with accurate info. We had been up and down the elevators 5 times already with heavy furniture and she informed us that the building was about to shut down and lock us in so we gave up and tried to get a refund. The machine wouldn’t not issue the refund despite her attempts. She was nice enough to extend the truck rental. Sunday, the manager did end up canceling our contract and refunding the money which I appreciate but I was already soured on my experiencia. He was slightly more polite on Sunday but again, first impressions are lasting. Won’t be doing business here in the future and still waiting for the money to hit my account.
Double late fee within 1 months time is ridiculous! No pro- ration as well. This Can be perceived as price gouging by some of your loyal customers!
I Love Tiffany the Clerk, she was every helpful and knowledgeable. I wish I could’ve tipped her for Great! Customer service.
Customer service is horrible. Needs better management, and better customer service. Your going to continue losing money with this type of service. I canceled my storage and got a refund before i even moved in. I rented a uhaul truck and returned it in less than 2 hrs. My last time renting from this location.
Awesome customer service
The man who assisted me was rude and condescending. I’m in an extreme circumstance where I can not be in the states and he was less than compassionate.
The system was down and I had to wait 2 1/2 hours in line
Very helpful staff. Great facility
I was calling by the uhaul staff on two occasions telling me my storage unit was open and my lock was missing and it appears to have been broken into and I want my stuff replaced or money for stolen items because I was advised that I had rental insurance and upon my move out it was never applied to my account and that's your staff problem. I'm a loyal patrion with uhaul over 40 years of rental history with you. Please contact the store and they can verify everything I have told you. It was impossible for me to get to my storage before now with the cornivirus-19 . Please call me ASAP 252-590-1904
Online says access is till 10 pm, employees said access closes at 6:30
Always different staff, staff unable to open my area,I've been a non customer, yet I continue to be billed and called for payment. I was given a schedule for entering and returning for vehicle, schedule changed 3x and at that point we left. Terrible to think that your area Management is on the property and this location is still run in such an unorganized way.
Four stars Becuase of the staff. Not sure name of the lady who works there most often, but she's great. Very helpful, friendly, and pleasant. The basement is dark, dank and scary! lol But she made everytihng all right.
Both of my storage spaces were riddled with rat droppings. Even after I spoke to them about it, there was no changes and up until the time that I cleaned it, it remained with rat drippings. Worst of all, when I cleaned it out, there was a dead rat in my storage that had decomposed and maggets were everywhere. In fact, I had to throw out some of my clothing as a result of it.
They lied in the email saying I have 24 hour access to my stuff which was inconvenient, and the wait times were long, but it was okay. Got the job done.
I wish it was explained on the website that my unit was going to be above a level but not on the second floor which made it difficult to move some items and I would have changed my unit given the option. The place was somewhat dirty and the bathroom was disgusting and reeked of cigarettes while the outside of the building smelled strongly of weed. the inside of the locker had mold or something on the floor of it and there were glue and poison traps for rodents which does not make me feel good about keeping valuables there.
My access code still doesn’t work. I had to find a staff person and she could not get it to work either. She just used her card to let me in
Being that we reserved a unit ahead of time, we were able to move in smoothly and quickly without any hitches.
Long line and no breaks for them and the staff was still very friendly.
I was very disappointed in how many people helped. It was a very stressful time having to move out and this made it even more stressful. I know many people that did not get in on time from having to hours just to get served. Many people could not have anticipated to wait hours just to get their storage registration done. Also the lines could have been more organized depending upon what people needed to get done considering all the rush for college students. Ex - line for only purchases , line for car rentals and line for storage units.
Self entitled Mgr and customer service representative. I asked for a floor-level access storage, paid for it and when I was walked to my unit, I realize it’s the wrong one. No issue I say to myself since we all make mistakes but when I returned to counter there was no apology from CSR or Mgr. I was put in a unit that had a pillar in it and that took away at least 1 sq foot of space in a 5x5 when there was one totally empty in front It. I very calmly and matter-of-factly explained the dilemma and requested the change for 2nd time in a row. The manger most of clearly knew that unit because he made no fuss but didn’t apologize either. The attitude was surprisingly arrogant and self entitled. As a home owner of a loft next door I was excited about supporting a neighbor business but I can’t and won’t recommend our local uhaul and will make that know in our HOA and Nextdoor platform. A simple sorry and thank you goes a long way. Uhaul falls short.
The staff were amazing. I went in to clear out my unit at 730am. Everyone was in good spirits and made uplifting conversation.
Very nice facility.
Access was easy, staff was helpful, van was easy to use.
Raschel was very helpful! With so many people waiting for service she took the time with me to explain everything and show me where the storage unit was in how to operate
Everything was fine until move out day. Many of my books had been eaten thru by mice/rats. I then realized there were droppings all over. The floor, the crates holding my books. It was gross.
My experience with U-Haul on Peter Street was good and I have been and will recommend to others
very nice staff
I just want to give Tiffany Grant a big thank you for her great help. Good hire!
The staff was very helpful and they tried to dovas muchvas they could to help me. The transitions went smoothly and in order.
Excellent service, as usual!!
My furniture has been in storage for seven years. I enjoyed the facility. Thanks for keeping my things secure.
Na
Highly recommend this location!!
During my "Move" out of storage # 382, I noticed a few small, brown bugs slowly crawling on my sister mattress. It is unsanitary and inconvenient. I stored my sister and I belongings for safety....
The staff was friendly polite very helpful & Professional.
Horrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixing
Could use 24 Hour access. Staff was friendly and helpful closing out unit.
Facility is spacious and organized
Eazy to work with
You really do not get what you pay for. I have had so many issues regarding this facility. My cards NEVER worked so my access was limited . More training is a MUST. It was frustrating then convinent
I was pleased with service that were giving too me , when use U Haul for storage
Great Staff
Everyone at U-Haul Moving and Storage at Peters St were very friendly and helpful! I was in there a few times this past month and they were ready to assist me in getting what I needed every time!
Tha evening manager gave me a hard time with refund. She stated she revetsed the charges but in realty she did not
U-haul facility was excellent an I will be back and I will recommend you guys to everyone,
I was in unit 4333, it was a great experience, the only problem I had was that the light at my unit. I actually had to walk pass my unit to get the light to come on. Second time using this location❤❤❤
The only reason why I said average was because of the long line and wait. The poor GM was working the line and doing 20 things at once. Please hire her some help pronto.
You need to hire more people and train them in excellent customer service. I hope I never have to use you again.
.
Overall a good experience
The staff never cared about any of my concerns. I would go there and always ask for a manager and no one was ever around. The staff was unprofessional and rude all the time. This is poorly ran.
“Sample” 10x10 unit in lobby, NOT the same size as actual units. Probably 2’ shorter in height. The csr’s=No sense of urgency. You could tell they get paid by the hour....not for hustling.
The lines are always long and there are on average 1 person at the counter. There weren't any carts available for moving nor were there any Van's available even though I scheduled a pick up in advance
Great customer service.
I love uhaul that's all. A long long time customer. 👍
Need to hire more associates who aren’t rude & understand the importance of the customers time. I don’t want to come in & listen to personal conversations at the counter.
The customer service was excellent — the staf was extremely friendly and helpful. There was a technological issue with my parking access which hasn’t yet been resolved, but the staff was very helpful.
Horrible
If you can maintain a manager with great personality and Customer Service (CS) focused it can be even better. Those that are working seem to be very overwhelmed and CS suffers. Lack of support hinders
I made reservations for a 10 x 15 storage on May 30th upon my arrival on the 1st of June I had to stand in a long line 45 minutes only to find that someone canceled my reservation for a 10 x 15
Great Service
This was by far the worst experience I have ever had. Tiffany the Assistant manager was extremely unprofessional. I will never do business with all again.
The employees were all nice except main manager who was very rude and impatient. This is the first u haul place I've ever experienced where professionalism must be taught in general. Unorganized
Gave me the running around, unprofessional and no good customer service skills I wasn’t satisfy and they through us out with no warning.I most definitely wouldn’t recommend no one to come here.
I was on a schedule, hired movers by the hour and the staff took their sweet time sending me to multiple units that were already taken. On their phones joking and playing but not really caring.
Great customer service
1 elevator not operational; customer had other elevator tied up on the 4th fl & no one seemed to know what to do; 40- minute wait for the elevator & very rude staff. Very dysfunctional location
Some of the staff here was really rude to myself and other customers. There was a general manager that ended up assisting my fiancee and I and he was very helpful. The overall experience was average
very good experience
The manager with the administrative staff very friendly and sweet. They solve any situation is very professional. And excellent customer service by phone. I thank God for them. Thank you very much for
A national treasure my belongings were safe and I was totally in control around the clock.
Most of the customer service staff was rude and unprofessional. Horrible representation of U-Haul and it’s mission.
Very good maintain facility
Uhaul literally has the WORST customer service. I called 2 days in a row, was transferred in circles, and was even on hold over an hour when I attempted to call this location to schedule a delivery.
Having been into the office many times in the last several months - I have never been greeted, or acknowledged for even standing there. Customer service needs training to show you value customers
This is one of the best U-Haul facilities in the Metro Atlanta area. My items were kept safe for almost 4 years and I have never experienced a problem.
The ladies at check out are very friendly and a great help!
Peters St location needs new management. I encountered two managers. One man and one woman. I paid 280$ to settle out my storage when I was quoted $150 to settle out my storage two+ mos ago.
Great Staff
My items was stolen out my storage. When I intially got there first day I was not given a pass code to access my unit I was told to bring my own lock only to have it taken off and toys stolen fro.
Staff was complaining the entire 2 hours I was there about having to be at work while management was walking eand being unresponsive. Staff was also extremely slow and lackadaisical. I wish I had spac
It's comforting to be treated well and wow such a clean atmosphere they made me feel at home Mr Danie
Staff AWESOME
Staff was helpful and polite.
Truck in checkers needs a lot of training in customer service very rude
customer Service was very helpful since I didn't have a reservation this last time , they were good in getting us in the next truck in, thanks
We closed out our account more than 8 months ago, but still get bills. Spoken to management numerious time but to no avail.
There are constantly random people walking around on each floor, homeless and all. The staff isn't courteous at all, they have no people skills.
The "customer service" at this facility is horrible. Managers and staff often have bad attitudes and raise their voices at customers
They are still charging me for a U-box that was emptied and returned on 6/21 even after a call to U-haul costumer service and to the facility directly. They issue a refund, but charged me again.
Terrible service at the location
Too many issues with billing. Each month I was charged a late fee even though my credit card won file. I had to re-add the cats each month absolutely ridiculous if it was automatic payment.
The staff was super friendly and helpful.. Everything was clean and in order. I would recommend this location to anyone
MS. SYRETTA WAS VERY HELPFUL AND PATIENT VERY NICE YOUNG LADY OVERALL GREAT EMPLOYEE.STORAGE WAS CONVENIENT CLEAN AND SPACIOUS.
The staff was excellent
The Best place to have your family things there...
I was very pleased with the management and staff, they helped make a difficult situation more pleasant for me than I expected...Blessings to staff and management...Thanks! Deborah
I got there before closing hours but still couldn't unloading my stuff. The staff was rushing to leave
Wrong truck size my sofa was tore because of the wrong truck size . My storage that I requested is not what I received my furniture is spreaded out in 3 different storages. I’m so mad
Smooth..very smooth
I only use uhaul storage ONLY,have for yrs. I only recommended uhaul storage keep up the good work.
Nice people there
bad experiences here:(1) scheduled ubox moveout on the phone, arrived to find out box isn't ready, had to wait 4-5 hours. (2) service here is very slow, (3) got charged for ubox rental after moveout
The young lady at the desk was nice. However I had to go to the desk 3 times bc I could not find my unit. They need a better numbering system.
The month-long storage went well. The staff was very friendly. My only suggestion is that you guys get the service elevator working. The facility is too big for only one elevator available at once.
they charged my credit card twice. and had to go to corporate on the phone to get it removed.
The staff here is helpful and responsive. But I lost a few items and furnitures during the transferring, and the insurance company refused my claim. I know it might not be this facility's fault.
Great place but the staff could use a lesson or two on customer service etiquete.
I move my stuff from Knoxville Tennessee to bring it to this location only to find out that there were no storage units available, they only had rooms available the size of a closet.
my experience was great
please stop charging my credi card for 37 dollars and whatever odd cents you now have not only charged me for once. but twice now. so please. fix this and reemburse me money pleas eand thank you.
We were satisfied with the facility and the units overall. Some of our staff received very friendly and helpful service, but some did not.
There was several incidents that have me unsatisfied as a customer for months.
Roaches are seen all over. Waited an hour to get in my unit. I feel like homeless people sleep in the units. Computers are always messing up or unable to print causing extreme delays. Worst storage
All the female workers had nasty attitudes like they didn't really want to be there and for a while upstairs that lights didn't work a couple months back!!
Good
Excellent customer service.
Discrepancies amoungst the staff should not be explained and or dealt with in front of customers. The staffs communication skills need to be examined, what you’re frustrated about should not be shown.
Some of the worst if not the worst customer service if have ever received waited for 3 hours just to get sent to be wrong unit twice I will never use uhaul again.
I use this facility every year to store my items while I’m away from college. Great experience every time.
Thank you so much for your courteous service. Kathy monteiro and John Aldrich
Broken bathrooms rude staff treated like a normal hood uhaul facilty, prices too high for treatment by staff and maintenance
Thanks to Tiffany
Representative said I didn't have reservation, I informed her that I was there for storage and not a truck rental. She did not inform me that I had to swipe my card in the office in order for access.
Tiffany and her staff was very helpful.😊
The workers there are very unprofessional! And I was going to get a storage on the 4th floor but overheard another customer complaining the elevator won’t go pass the 3rd floor.
Staff was slow
We stored our items for two weeks as we transitioned to a new location. When we came to pick up our items they were covered in roaches. The staff was very responsive and we did get a refund.
Great service!
The staff at this location was amazing..there was a young lady there whom was pregant and she still went above and beyond for my needs..I would rent here before anywhere else in the ciy !
Poor costumer service
I can't speak to the facility itself, as I was never there. The U-Boxes were delivered to our new apartment. But I was generally very satisfied. Both the operator and the driver did fantastic jobs.
Very friendly and helpful
The facility was poorly run, with a lot of confusion and workers with POOR customer service who were seemingly more interested in their personal conversations than helping the line of customers.
I would have given this facility an excellent rating but one person was rude and not knowledgeable on the phone. I called back and spoke to a manger and everything met or exceeded expectations.
Unfortunately, the utility dolly fell out of the truck that I rented. A neighbor recovered the utility dolly, and returned it to the maintenance man. On 0/6/18/2018, I got it back! I was charged $120.
A customer service rep that was helping me and initially had a very bad attitude.
The counter was understaffed on several occasions. Staff was fine with a couple of exceptions. Security system malfunctioned which nobody was able to fix or explain
The staff made sure we were handled and everything was easy and quick.
Need bathrooms on floors 1 thru 4
