Customer Reviews for U-Haul Moving & Storage at Peters St

Évaluation :

3

I hated where my unit was. All the way around several corners and up a flight of stairs. I got lost everytime. The map did not help! Also the door handle was rusty and door misaligned so I ended up slicing my finger open one day trying to close the door.

Évaluation :

5

Thanks everybody helpful

Évaluation :

5

Excellent customer service!!!

Évaluation :

1

It was rodent poop over everything. Horrible conditions for my things had to throw it all out.

Évaluation :

2

Peters street is the worst u haul storage facility I have ever been to you guys have the nerve to block the parking spaces with crates knowing that we're trying to come in and get access to our storage units there should be no reason why there's no place to park inside of the garage the workers there are also very inconsiderate and uncaring I actually removed all my things and found another storage unit because of how horrible you guys treatment was toward myself and other it customers who I seen arrive on January 1st

Évaluation :

3

Small unit too expensive thank you And they change the price on it

Évaluation :

4

Too many different staff. Wesley Fountain would not address issues in the warehouse basement with water and moving crates. Otherwise it was ok, they're not interested in accommodating customers, more interested in what they have to do and lunch hour.

Évaluation :

1

I called the local facility and was misinformed on the available space. I was told that there were no vacancies. I look online and found a space and immediately booked it. I called back not knowing by this time I was speaking to the call center at this point, to inform them I was 20 minutes away and was informed that I would be able to move in immediately. I drove directly to the facility only to discover it was closed and again I was misinformed. We had additionally rented a truck to move the items that was not at expiration point however still full of our items. We left the truck on the property so we would not continue being charged and called the next day to explain the situation. We then were not offered any sympathy however rudely informed we must vacate the truck so it could be used for another renter and any thing else would have to be taken up with cooperate cause they were not the ones who told us we could move in. The customer service from local and call center was/is horrible and this storage time is desired to move faster just to avoid any other situations.

Évaluation :

1

The customer service experienced at the Peters Street location in Atlanta, Georgia was not polite. The associates were rude and inconsiderate. They had no empathy and expected me to know things that the website stated otherwise. Poor experience.

Évaluation :

4

Staffer named Sol has been a lifesaver in my storage needs situation.

Évaluation :

2

I need my deposit back more in a timely manner

Évaluation :

2

It's low average for me. As to not only l was paying for damage insurance to the storage for my items to sit in there. But some how not thinking mice was there too after l started going through my things to put on the cart. I notices dropping an foam from my cooler rip up in different places books , pillows , rip opening from my sofa. Foam piece all over the storage l have pictures an video to prove it. In a short period of time it was only in there for a month an the mice are disrespectful to people things. l see as if they was throwing a party because the janitor was gone home an what's the point of having mice trap at the corner of the enter the lid is upside down on top of the bottom half of the container. How u post to catch them from the box that way.

Évaluation :

3

The key card doesnt always work and so do the pin numbers. It was hassle getting it open to access to my storage and the design is too weird there should be a ramp for carts not stairs.

Évaluation :

5

THANK you

Évaluation :

4

The staff is pretty awesome!!

Évaluation :

5

Everything was great keep up the good work

Évaluation :

4

My car is in the what're house in the bottom of the facility, when it rains it floods the area where my car is parked. Looking for better storage area.

Évaluation :

3

Good overall experience with staff. I was disappointed that the size of storage space I reserved was not available when I arrived. I had to accept smaller size.

Évaluation :

5

The young woman at the facility at Peters Street was phenomenal.

Évaluation :

5

The place is very big and you need to place maps more frequently. I had to call for assistance because I got lost. Do better with that. Otherwise it was a good experience.

Évaluation :

4

The staff was very helpful but not to friendly

Évaluation :

5

The staff was professional great customer service, very supportive, friendly, helpful, and went the extra mile for me.

Évaluation :

3

S.O.

Évaluation :

1

This place is absolutely absurd. First I scheduled a mobile pick up for Tuesday, July 27 and when I got there they were no mobile pick ups available so I had to wait for the place to open and wait to get my truck. Then I decided to get a storage unit in which the map the young lady gave me was not helpful I could barely find the storage unit I had to go through a maze. I've been had to walk up stairs to get to the unit. Now I read online that it was 24 x 7 but today when I got there to take some things at almost 7 o'clock the employee said they close at 7 o'clock. Why can I not have access to my unit at anytime. I would like to remove my items because i need to be able to access my things.

Évaluation :

5

Great company

Évaluation :

4

Not enough parking spaces inside the parking deck. And should have been informed that the upper areas on the higher numbered floors have stairs only, no ramps

Évaluation :

3

It needs to stay open longer or be 24 hour access

Évaluation :

4

It was difficult to find our unit and the map online was backwards compared to the one at the facility. Not a ton of employees available to help, but the ones who were there were helpful.

Évaluation :

3

Convienient location. Limited parking Signs and maps on the walls to show exactly where units are located would be extremely helpful. My lock was not stored inside my pre-purchased unit as stated it would be. Email made no mention of access card. Immediate entry points/check-inlocations were not clearly identified.

Évaluation :

5

Everything was good and there wasn’t any problems with the service

Évaluation :

3

People are nice, but I still had to check in in person and the unit was locked and I waited for 30 minutes for them to unlock it and no one ever came. I came back 2 hours later and it was still locked. It took another 30 minutes for them to finally unlock it.

Évaluation :

2

You know what they say about first impressions? Well If I went by that I would NOT be going back, BUT I know it can be better. The details of my 1st visit are very long so I'll just hit the highlights. 1.: The e-mail I received said that I could AVOID the desk & go right to my storage using my "Access Code", WRONG. 2.: I find my storage room & there is a lock on it. 3.: The door to my storage room is opened and low & behold someones stuff is in there, so the room is NOT even ready for me to use, I have to wait for it to be cleared out. 4.: The e-mail I received said that a lock would be in my storage room, well of course there was no lock in the room. 5.: The "check-in" & "check-out" process was NOT explained to me when I was given my key card. The very nice young lady that cleared out the storage room explained all that to me, if she hadn't I wouldn't have known that I had to check-out before I left the building or I wouldn't be able to get in on my next visit. That young lady was the reason I didn't take my business elsewhere, she was very nice & sweet & kept apologizing for all this "stuff" that wasn't even her fault.

Évaluation :

3

Charged a $112,9 to rent a 10x10x6 only to learn this unit was too small. I then asked to move to a larger unit (on size up), but it appears as though I've been charged for both. It appears as thought I've been charged full price for the unit which I only occupied for 4-days.

Évaluation :

5

The experience was great. The workers are wonderful.

Évaluation :

5

Great Staff

Évaluation :

3

Need more help i had to wait to long the young lady at the front desk was doing the best she can she just needed more help and plus I had to wait on the man to take the lock off did you meet and it was about 30 minutes before he did that then I had to wait outdoors in the heat for a good little minute for them to check me back in with the U-Haul truck

Évaluation :

5

I Love Tiffany the Clerk, she was every helpful and knowledgeable. I wish I could've tipped her for Great! Customer service.

Évaluation :

3

The man who assisted me was rude and condescending. I'm in an extreme circumstance where I can not be in the states and he was less than compassionate.

Évaluation :

5

Being that we reserved a unit ahead of time, we were able to move in smoothly and quickly without any hitches.

Évaluation :

5

Excellent service, as usual!!

Évaluation :

5

Na

Évaluation :

1

Horrible horrible horrible...you have not contacted me back and I continuous have called customer service because you put a move out on me and I have not moved out. The asst mgr there lied aboutfixing

Évaluation :

5

Facility is spacious and organized