Customer Reviews for U-Haul Moving & Storage at Peters St

Évaluation :

2

When I booked this reservation online, I was quoted $49,99 after taxes which included a hand dolly. I was charged $67,99 and was only allowed 4 and a half hours of time for the rental. The gas hand was at a half tank. I only added 10 miles to the odometer, used 5 hours and added gas above the half tank mark. Not such a great experience.

Évaluation :

1

They charged me over 200 for a rental that was 45 and it took them awhile to help me.

Évaluation :

5

N/a

Évaluation :

5

Nice to work with

Évaluation :

1

Staff was rude and unprofessional. There was one employee there Marcella who was extremely helpful, but the others were not.

Évaluation :

2

service rep. was very rude and not helpful.

Évaluation :

5

Customer service is as great there. Everyone was willing to help.

Évaluation :

1

This encounter was atrocious...and that's being generous! After calling an agent and securing my rental agreement at least a month ahead of time, it took over 6 hours to get the truck and tow dolly for a 6 hour drive home.... I am a female , was travelling alone and still suffering the affects of COVID, so suffice it to say, I will think long and hard before I use U-haul again!

Évaluation :

5

It was great doing business one of my favorite places

Évaluation :

1

The customer service was not friendly at all Ms Felshia her tone with each person was so unprofessional she out of all them need to go back and be retrain on how to treat the customer you don't have to bow down just simply being kind especially where you spending your money.This could cause a shut down and to because I had the wrong key so I ask them if they could cut the lock we don't do that here you need to call a locksmith I know they could have cut that lock because if I didn't get my furniture and left it after so many days and was behind and paid they would have found away to cut it off 📴 so not a nice experience just ruled bad attitude even if they have cut the lock attitude for customers very poor and that's very important.I except a call please.Thank you.

Évaluation :

3

The person checking me in was very uninterested in working with me.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

3

The truck was dirty and I got overcharged for gas. It was at the same level as it was when I got it. There was no furniture dolly available even though I was able to reserve it online.

Évaluation :

5

Great return experience

Évaluation :

3

Customers should park in the truck spaces until return rental. Lol

Évaluation :

1

Customer service goes a long way. I had to wait 35 minutes to get out of the lot after renting due to staff decisions of blocking exit pathway. No assistance offered with products purchased. unfriendly and procedural problematic female rep at counter

Évaluation :

1

Wasn't told that I wouldnt have access to my storage room because it closes when the office closes at 5pm so due to that inconvenience I couldn't get to my storage room and had to have the U-Haul truck for another day! Very inconvenient and no one informed while I was in office about the times!! Disappointed isn't even the word!

Évaluation :

3

I had to change trucks twice due to low tire pressure on BOTH vans. Last van was low tire pressure and gas mileage was incorrect. Ask for a discount due to the inconvenience I was told, "Oh this is U-Haul" whatever that meant and wasn't giving anything. No apology, no nothing. Took 45 minutes to rent a van I had already reserved.

Évaluation :

1

I have mixed emotions about this experience, This location is not maintained at all, from the elevator not working, using the service elevator that got stuck on the 4th floor for over 20 plus minutes, the male staff (don't know his name) didn't make any effort to go let the elevator down, I had to walk up to the 4th floor to let it down. The door to stairs not working (needed to be kicked in), the gate for the drive in service not working, my storage unit was filthy, smelled like rotting food with stuff all over the floor. If someone holds the service elevator or don't close it properly , there's no way to get it up or down. just horrible. There was one staff there, a girl that I believe her customer service skill seemed above average, beside that the rest of the experience was a nightmare, I wasted about 1 hour on the elevator issue and trying to change unit, costing and additional $60 for the help I hired to help me move my stuff.

Évaluation :

3

My only complaint was that my card was charged more than my usage. I drove 7 miles and was charged for 70 miles and have to wait 7 days to get my money back. I've rented from you for 20 years and never had this problem before. So disappointed.

Évaluation :

1

I was charged for an extra day after having to switch trucks

Évaluation :

3

Your sign clearly says that insurance is an option. Your rude clerk told me I had to purchase insurance and if I didn't like it I could go elsewhere. You should make it clear on your signage that insurance is mandatory. It's not about the money it's about my having an option as to how I spend my money.

Évaluation :

1

Workers.. Male that are there has the nasty attitude very disrespectful.. Need Customer Service classes how to talked with customer..

Évaluation :

5

No furniture pads in either UBox. The communication from Uhaul and the movers on both legs seemed to be challenging. My arrive date was changed once by Uhaul, but neither I not the mover initiated that change. Items were still delivered on the earlier day, but there was some extra stress sit to the mid information provided from Uhaul.

Évaluation :

5

This move was perfect in every way. I will never use anyone but Uhaul from this point forward. Excellence!

Évaluation :

5

Excellent customer service

Évaluation :

5

Very efficient pickup, great customer service, good equipment

Évaluation :

4

That all the gauges are checked for proper fluid. Also making sure tires and batteries are full and charged.

Évaluation :

5

Need to work on keeping the elevators fixed

Évaluation :

1

I was told to bring the truck back in the morning and when thing didn't go as plan they charge me for 2 days when I had the car under 24 hours. I am disputing with my banks

Évaluation :

3

Need a better elevator or multiple when your dealing with a number of different people

Évaluation :

5

Check The All trucks tires.

Évaluation :

5

.

Évaluation :

1

The Staff Was Not Helpful At All. And Also Had A Very Difficult Time Trying To Find Storage Unit. Wasn't Giving A Tour Before Hand. And Also Me And My Brother Got Locked In And Staff Just Left Without Letting Us Know. Elevator Was Off. Had To Take Stairs. Horrible Experience

Évaluation :

5

How you pay with a card

Évaluation :

3

Wheel alignment was off

Évaluation :

5

Very convenient, staff is helpful and friendly. Already recommended to people.

Évaluation :

5

Awesome

Évaluation :

1

I had to return the initial truck that w rented because the ramp for 26' truck was missing. I had to cancel my movers and pay them 1 hour for showing up. The next truck I rented did the not have the Fuel specified, it was on empty. It also only had 1 working headlight.

Évaluation :

1

The customer service is very bad, and the trucks that they have do not have good mechanical maintenance. The truck that touched me did not brake well and the gear changes did not slip and it skipped the gear change I reported it and they told me that if I wanted to take it and if they didn't have more trucks available but they refused to give me another one, I took it and halfway there the truck began to fail and I got stuck on the road throwing smoke

Évaluation :

5

The hours of access weren't convenient from my immediate situation. But it was absolutely reasonable. And I appreciate the security there. Great place, great staff, thank you very much. AApluse.

Évaluation :

1

Falsely digitally signed a promissory note for me when I was not present. For charges that aren't accurate , tried to charge me for a full tank of gas when the tank wasn't full when I picked up the truck. Luckily I have video and photo proof of the dash before I pulled off. Digitally signing someone else's name on anything is against the law.

Évaluation :

2

No told me there would be a $20 after hours fee! The tire pressure monitor was broken so I had no idea if the tire were properly inflated.

Évaluation :

3

Lower price

Évaluation :

3

I had reserved a truck and a cart. They had no carts when I picked up my truck so I had to go to Home Depot to rent one. The cart cost me more than the truck ! Very disappointed that U-Haul dropped the ball on the cart.

Évaluation :

2

Employees speed and attitude

Évaluation :

1

The staff were very unprofessional and the establishment smelled heavily of marijuana which was not appropriate for the environment. The representative also repeatedly gave false information. Thankfully, the electronic and technical communications from UHAUL were accurate as I was not able to rely solely or even at all, on the information given from the staff at this location.

Évaluation :

5

nothing. they did it so fast and so professionally. whoever was on shift this morning deserves raises. 11/10 would recommend.

Évaluation :

1

This review is less about the Peters St. location and more about my experience w/ U-Haul during this reservation. I had a 26' truck reserved and when I went to get it, the location was closed. So I had to Uber to the Peters St. location where, instead of the 26' truck, I got a 15' truck and a trailer. The first truck I was given had no sideview mirrors. The 2nd truck had 38 miles until it was out of gas, but fine. It ended up not being large enough, so I am having to split this move into two trips.

Évaluation :

5

Stop sending the pre rostered text messages. I did it once and then kept getting repeat advisories.

Évaluation :

1

Original reservation had no one there to get the truck, the rescheduled reservation required a return adding two hours and $40 to the trip.

Évaluation :

5

This place is awesome!!!!

Évaluation :

2

Staff was not always friendly. This location had an infestation of rats. The door to the stairs were locked for years going up. Staff always thought it was taboo to use the stairs eventhough I informed them that it was a fire hazard. Trying to get someone on the phone to cancel the contract was impossible I was always transferred to the customer service and was told someone would call me back. The prices continued to go up since 2018. Very disappointed.

Évaluation :

1

Got to the storage place before they closed and they refused to let me in saying they was closing at 5 which I told them it wasn't 5 yet and the manager said iam the manager andi said come back tomorrow it take to long to start a move in I let her know I was already set up everything online and I was move in ready with jus a couch and a few boxes she refused to respond and the staff told me I had to go worst place and I haven't moved in yet would not use again or recommend

Évaluation :

5

The location was great. The truck smelled badly of smoke and was dirty inside. But it was all fine for what i needed.

Évaluation :

5

Every time I use this U-Haul facility everyone is so friendly and helpful. This time it was Ponch Scarlett was his name I believe. He is very quick and gets me in and out with what I need in a timely manner. Always a pleasure to do business here.

Évaluation :

1

Had problems with truck call out roadside assistance and they done nothing just a waste of money on a unhaul truck

Évaluation :

5

The workers and representatives were full of zest!

Évaluation :

3

The first rental smoked of cigarette smoke with the tire sensory light on for the left rear tire. The employee offered to spray the rental as well as tried to convince me that it was "just a sensory light" and not to be concerned. I politely told him, "Sir, keep that story for somebody that would believe. the words coming out of your mouth." and proceeded to the counter to exchange the truck. Upon returning the truck I learned that I failed to use the APP to record the actual gas and mileage which was different from the agreement but I did take a picture before I left the store. This lack of using the app caused confusion and incorrect information to be provided by the store personnel. The personnel charged me for 75 miles but I only went as far as 8,1 miles. After much back and forth, assuming the employee checked the truck mileage that showed I did not have 75 miles recorded my mileage was adjusted to 8,1 miles based on my trip history. I would recommend this location but be sure to review your agreement to ensure your information is correct such as the equipment number, mileage, gas and etc.

Évaluation :

3

I have noticed some discrepancies during Pick up and drop off. The gas gage DID NOT reflect the actual gas in truck. I was also charged and EXTRA DAY and my SAFE MOVE charge increased upon return of the truck. I will be picking up another truck this weekend and will see if service and processes have been improved. I like the location because of location and staff has a good attitude.

Évaluation :

5

Keep doing what you're doing.

Évaluation :

1

Incredibly dirty truck. Cup holders were used as ashtrays and never cleaned

Évaluation :

5

S.O.

Évaluation :

3

Staff seemed ambivalent and acted as though customers were an inconvenience. I would not use this location again, nor recommend that anyone else use it.

Évaluation :

2

The gentleman who signed me in, had a dismissive and frankly snarkily offputting attitude towards me and the person that he was speaking to on the phone, during our booking. I did not care for him at all. However, the team at the end of the trip were rather sound and easily transitionally. The end was more pleasant than the beginning.

Évaluation :

1

This U-Haul had the most DESPICABLE customer service and staff in all the years l have been a customer. As a healthcare hero, l have worked all over the Unites States caring for sick people. I have used U-Haul for over 20 years in my travels and this by far has been the worst staff and management in ANY state I've lived in the country. Since 2019, I have not and will not EVER use U-Haul ever again. The disgusting "customer care," unprofessionalism and lack of help stemming from corporate was deplorable. U-Haul??? Never, EVER again!

Évaluation :

3

The truck I was in had all the dash board lights on. Check engine light, oil, temp, and an audio alarm was ringing-

Évaluation :

3

The process was very quick and easy. The vehicle had damaged headlights and damaged cords that roll up the back door. Overall, employees that don't care about their job that would catch QC issues like this

Évaluation :

5

great staff

Évaluation :

3

I did have to go down and get my free lock it wasn’t in my storage unit like it said but the staff was really friendly and gave it to me with no problem

Évaluation :

1

You have been warned this location is unacceptable. We did not receive half of what we ordered, even when it was not sold out whatsoever. We were refunded for what they apparently didn't have. Which was nice, but its literally the policy so if they didn't it would have been a fight. They were looking at the paper when picking out the items once we got there. Why the items were not already picked out when we got there, I'm not sure, especially when we ordered them 5 days before hand. With them looking at the paper we still didn't get all of our boxes or bubble wrap.The associates were not friendly. They just shoved a cart at us and said you can take this with your stuff. We were not helped to the car in anyway. I expected that since we ordered over 20 items. People stood around and watched us struggle with putting items in the car and did not help whatsoever. Which I find highly rude and unacceptable when it comes to customer service. Our trailer was not installed with the best equipment for the car we were pulling the trailer with, so it proceeded to "whip" around the interstate. That was truly terrifying, but that's a whole other story. I will not be recommending UHaul to anyone. UHaul is a pain to work with and I will be using other resources from now on. The only thing admirable about UHaul is that they have great packing tape.

Évaluation :

1

Still don't have my receipt like my truck hasn't been checked back in yet. The guys told us the total $70 I was expecting it to be deducted and Reflected on my bank account and it isn't. I still has the price and deposit I paid to get the truck. That was over 24 hours ago. Where is my money. This is why I don't like this location. The guys who check in the trucks play too much.

Évaluation :

1

My unit was rat infested. The staff lis inconsiderate and very unprofessional and lack all traits of customer service. The u professionalism that this staff shows is horrible and one wonders why a predominately Africa /Hispanic staff have found a way to treat a predominately black customer base so unfair and bad.

Évaluation :

1

Except for Abraham ALL the other employees are RUDE and UNPROFESSIONAL and should not work with the public. I got into a screaming match with one of the guys some nasty words were exchanged on both our behalf's, however calling my mother out of her name was unacceptable (she wasn't even present) I have never experience this level of disrespect ever. I only asked a question about how to file a claim.

Évaluation :

1

Received contradictory billing, staff was rude, would leave me on hold. Was disrespectful when talking to me in front of customers while on the phone. Lacked professional courtesy and communication. Worst experience ever.. Staff lied constantly as I informed them calls were being recorded. And rebuttal that they record calls as well.

Évaluation :

5

Very convenient

Évaluation :

5

Everybody was friendly and helpful!

Évaluation :

4

I love the years of excellent Customer front desk.service

Évaluation :

1

This place NEVER answer phones I moved away and had my stuff still in there had to book a flight to come get my stuff

Évaluation :

1

Worst experience I've ever had. I will never use UHaul again because of my experience with this store.

Évaluation :

5

Nice good and the manager was very understanding and help with our need

Évaluation :

4

Some of the motion lights are not working properly. Don't come on right away you Have to walk through some dark areas

Évaluation :

4

My move-in experience went smoothly! The staff called the morning of my move-in to confirm the time I would arrive, and made sure I had easy access to move the contents of my U-Box to a storage unit. The only small hiccup was not receiving the disk lock promised in during the registration phase. Luckily, I already had one, so it wasn't a big deal.

Évaluation :

3

I was disappointed to learn that you can not get a refund if you have already been charged for a unit. I only needed two days until I moved in my apartment and had to pay for a whole month.

Évaluation :

5

Merci 

Évaluation :

5

The lady who help me was a very nice person and I didn’t have any problem at all

Évaluation :

1

Rented a UHaul 10' Van and reserved for 9/00 to clear the locker out to get the items to my daughter's new apartment at Spelman. When I arrived at 11:00 was told the reservation was canceled as I had not picked the Van up within an hour. I did not receive a call regrading the cancellation and had just arrived from Washington, DC with movers waiting to clear the storage and deliver to her dorm. Staff was very sismiss after having used your storage space for three months. Seems like the culture your organization accepts is one where customers do not matter because people have to move things every day. I will not refer UHaul to anyone and will be writing a negative review on social media.

Évaluation :

5

Felicia McPherson was excellent and very informative, helpful and kind.

Évaluation :

3

I had rat droppings all over my items. Yuck!!

Évaluation :

3

Most staff -very helpful. Bathroom-needs repair (faucet and toilet)

Évaluation :

1

I was told on the phone I was getting a 10x10 storage unit, but it was an L-shaped hobbit hole. Also the facility was really difficult to navigate.

Évaluation :

2

It took me more that 3 hours to do the entire process. Online process gave me a storage # but the access code did not work. Was given a new lock but the keys did not work. Could not find the unit and no-one was around to help. It was my worst experience dealing with this U-Haul

Évaluation :

5

Very clean ac unit good spot

Évaluation :

2

We were coming in town from a MS family reunion and we had reserved a trailer in Decatur, GA. It was recommended to first visit the 300 Peters location to take care of it. We were able to confirm a trailer there and pay $247,68 with card ending 8692 for our reservation at the 300 Peters location. We had to get a locksmith because we entrusted the keys to a family member in Atlanta, however they misplaced the keys in the midst of relocating. This is no reflection on U-Haul. However, while waiting on this locksmith, U-Haul gave our trailer away at the location where we were waiting. It was also difficult to access a bathroom while the 11 of us were waiting. We had to request that they find somewhere nearby to get another trailer. We experienced another inconvenience getting the trailer at the other location & making sure the hitch fit. They were aware that when we left to get the trailer we were coming back because we had not finished moved everything out of the storage onto the dock. However, when we came back a quarter to 7 they had locked the office doors and we had to crawl underneath the storage gate to get to inside because my niece had not moved all her belongings out of the storage unit. They were telling us that they could not help us because they were closing and we could just come back tomorrow. We had to urge the manager to let us stay after closing to continue loading the things onto the U-Haul because we were leaving for Illinois in the morning. Overall, the entire experience was made more difficult than it had to be. The customer service was poor, there was no effort being put into providing helpful aid to us. It was very inconvenient seeing that we were traveling back to Illinois the very next morning.

Évaluation :

2

Agent that checked me out was nice and professional! She was amazing! Other staff members in Storage management refused to assist me and wouldn't even stop to answer my storage needs as a customer.

Évaluation :

5

Very friendly staff and storage very clean.

Évaluation :

3

I had a storage on the fourth floor 4326. There was some type of leak from the air condition now or wear whatever he caused issues when I was trying to move out it kept catching the wheels of the carts that they provide when I will roll something that's kind of big it always catches the wheels even when you pull up the blue little thing that they had down to catch the witness your items still caught some part of the yellow buckets. Other than that right there that was very inconvenient and what I feel does inconsiderate especially when you have folks moving out how to come up with a better job of catching whatever water whatever is it that they're having. The staff is always nice respectful and ready to help but that's part right down the fourth floor what a water leak that that bring your score down for me have a blessed day

Évaluation :

4

Very very secure location

Évaluation :

2

My deposit was not returned

Évaluation :

5

Thanks

Évaluation :

1

Inconvenient hours, short timers on the lights, and when I went to empty my storage, I found that mice had gotten into my locker and defecated/urinated on my belongings, the management staff was alright, but I would not recommend using them for anything short of buying boxes or renting a truck.

Évaluation :

4

Longer houers to accomodate the working class

Évaluation :

1

My items was thrown into the garbage after front desk was notified as well as outside attendance that it woulf be left outside of my storage unit.

Évaluation :

1

They were a pain in the A##. PLUS POOR BOOK KEEPING!! I WILL NEVER USE PETER ST LOCATION AGAIN IN LIFE OR RECOMMEND THE THEM TO ANYONE EVER!!

Évaluation :

4

The slow elevator is very inconvenient, other than that the service was great.

Évaluation :

1

I'm not happy with what it took for me to cancel my storage contract.

Évaluation :

5

It is a good place to keep things you have.

Évaluation :

4

The staff was amazing! The only reason I wouldn't recommend this location is that I know I did not like that I did not like not having 24 seven access to my things when it really mattered. Also I think there should be some sort of prorated refund. Because of me not being aware of the limited access slowed down me getting out of the unit before the start of the next billing cycle. Lesson learned to read the small print. I did see a sign that said ask for after hours access but that was not granted.

Évaluation :

5

Really nice experience, helpful staff!

Évaluation :

5

Overall the employer and employee are very polite and patient. The only thing that I suggest is that just because we as customers have access to the facility with a key card still need to be checked for ID to know that the person that is going into the storage unit is the person name matches the information on the contract. Why it's a concern because all of my things was stolen out of my unit from a friend of the family that was living with me and I discovered all my things was stolen of my unit after I came to the facility after paying for a truck that I didn't need after hiring a locksmith to cut the lock off to discover my unit was empty which I lost all the way around money and all of my valuable possessions and renting a uhaul just if the person that I asked to open the door after the lock was broken then I wouldn't had to pay for a truck at all but they insisted I had to have a truck to remove my things which I agreed because I didn't discovered I had no keypad until that day. Sorry I went long winded. Just be mindful to check the ID'S WHEN A RENTER IS MOVING OUT OF A UNIT TO MAKE SURE THAT IT MATCHES WHAT IS ON THE CONTRACT BECAUSE IF THAT HAD BEEN DONE IN THE BEGINNING IT'S NO WAY THAT ALL OF MY VALUABLE HEIRLOOMS WOULD HAVE BEEN STOLEN OUT OF MY UNIT AT ALL THIS IS MY BIGGEST CONCERN OVERALL I HOPE AND PRAY THAT YOU PUT THIS YOUR NUMBER #1 RULE HIGHLY MAJOR SUGGESTION INTO CONSIDERATION!!!. THANK YOU FOR BEING CONSIDERATE AND OPEN FOR SUGGESTIONS. SPECIAL THANK YOU TO THE MANAGER AGAIN AND ALL THE EMPLOYEES AND EMPLOYERS FOR BEING PATIENCE AND UNDERSTANDING AND HELPFUL. MAY God BLESS YOU ALL I LOVE YOU ALL. Monna Harris 

Évaluation :

3

I would have given this U haul an excellent rating but they could use some improvements, here they are; 1. Main elevator needs to be upgraded because it is very unreliable. I've seen it broken countless times over the years.

Évaluation :

3

There needs to be more associates.