Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

Évaluation :

4

The process was really easy. We had to pick up furniture we purchased and needed a fast solution. Everyone was incredibly helpful.

Évaluation :

5

Pleasant experience

Évaluation :

5

Quick and easy process. Great staff. Thanks for a stress free rental !

Évaluation :

5

Great help. Great process. Great value

Évaluation :

5

Great customer service and well maintained equiptment.

Évaluation :

5

Fast in and out and very helpful staff

Évaluation :

5

Always a good experience at this location. Great people!

Évaluation :

5

Redundancy!! I spent 5-10 minutes setting up the reservation online . Rental was ready to go staff was friendly , took 10 mins to complete paperwork and rental , with much of the same info I provided online . Why bother reserving online filling out all the information if it's asked for again upon arrival

Évaluation :

3

The truck had 93K miles and the driver's seat was completely worn out and very uncomfortable. Additionally, I received it at half full but could not measure how much gas to put in it to return it half full. As a result, I put an extra $20 of gas in the tank.

Évaluation :

5

I needed a pickup truck for 2 hours. Unfortunately it stunk of cigarettes. Terrible.

Évaluation :

4

Truck no cruise control It would have been nice on the long trip

Évaluation :

4

It was all succinct once I got to a person but trying to go through online check in for the first time was very confusing.

Évaluation :

3

Only truck that was available was pretty beat up, tires not in good condition interior was ripped ac didn't work

Évaluation :

5

They were very helpful and efficient. Was in and out in no time.

Évaluation :

3

Customer service is great!!

Évaluation :

3

This was the first time I had been in UHaul post pandemic. The registration process needs to change. The kid helping me kept texting me links to take pictures of my license and everything else. I didn't have my glasses, the print on the webpage was too small, it was very inconvenient. It was a much smoother process before that link was introduced.

Évaluation :

5

Friendly and helpful staff. Maybe in and out quick and painless

Évaluation :

5

I booked my reservation on line and finished the process very quickly at this location. The counter workers were very professional and helpful. They were very knowledgeable about the rental process and helped me use my iPhone to complete my reservation. It was very easy and I was on my way quickly.

Évaluation :

4

Everything was just as expected, Thank you

Évaluation :

5

Scott did an awesome job checking me in and getting me going. Great guy.

Évaluation :

5

Bien

Évaluation :

5

Fast efficient knowledgeable and friendly at both ends...don't change a thing

Évaluation :

4

The employees are fantastic at this location but I hate the deposit system

Évaluation :

5

Both employees Who helped me (one when I arrived, another when I returned) were patient, helpful, kind and efficient. That is what made my experience good. Not the equipment, that was fine. But the staff. They were great. Merci.

Évaluation :

5

The pick-up and return were perfect.

Évaluation :

3

I ordered the van online. Then I went in the store to pick it up. Not busy at all . I had to redo all the things I did online. It took a little over a half hour. I had to answer the same questions I did online. That makes nooooo sense. Van was great though.

Évaluation :

4

Great customer service but the vehicle was not in great shape, driver door did not close all the way shut, the truck would also drive with high RPM's. Barely any power to the truck

Évaluation :

3

Drop off was a complete disaster

Évaluation :

4

Alex was awesome

Évaluation :

3

The way they particularly made me paid $10 for insurance was not necessary for an appropriately 30 miles round trip. Some other places asked you first if you want it. I saw a check box and $10 , and a continued arrow. I didn't check the box, but I pressed continue. They assumed that I agreed to pay it and that sets. For me that was misleading.

Évaluation :

5

Friendly staff!

Évaluation :

5

simple process, friendly staff, overall great experience and I was able to accomplish my task. Perfect!

Évaluation :

5

Very efficient and very helpful to get me the best deal for my specific move.

Évaluation :

5

Good job

Évaluation :

5

Fix your outdated, inadequate computer system so your guys can do their jobs. Other than that it was good service as usual.

Évaluation :

2

Drove from mass to Florida couldn't back thing up, piece of crap! Not safe!

Évaluation :

2

I was pissed that u-haul only informed me that my pickup location was changed by email. It fell on me to call to inform the company if I had issues with this pickup location. I purposely avoided that location when selecting my pickup because of where it is located. And the cargo trailer I rented sounded like it was ready to fall apart as I drove home. Then of course I had to return it to the same location which was a pain in the ass without the trailer...then to have to get back with a trailer...a very bad choice all around

Évaluation :

5

Excellent service and fast too!! Highly recommend!!!

Évaluation :

5

It was easy.

Évaluation :

5

The staff was excellent and very helpful. I wanted a moving truck and also to get a unit. There was no unit available in the size I wanted but Cody put my name on a list. Just as I finished loading the truck, I got a call from the manager who told me that a unit became available and Cody told him about my situation. I took it over the phone and came back and completed the rental. It could not have been easier and the staff could not have been nicer or more helpful. Five stars all around.

Évaluation :

5

Super nice, helpful and after packing gif two sets and driving it was easy.

Évaluation :

5

The 2 guys who work the desk are so friendly and helpful!

Évaluation :

5

Staff was friendly and helpful and very accommodating in regards to supplies and storage unit. Very knowledgeable about their operation. Would definitely use again if I need a storage unit in the future.

Évaluation :

1

Awful experience. Took a pickup truck this am, drove it less than two miles, turned it off to enter the store to pick up the item I needed the truck for. Truck wouldn't start when I left the store. Uhaul attempted to charge card twice for some ridiculous amount. Called the store I picked up the truck at. They connected me to the 24 hr roadside assistance. Customer service could not find my contract. Ended up walking to the store to ask why my contract disappeared. No one could give me an answer. Uhaul mechanics came to jump start the truck. Turned out the battery terminal wires were loose. Never received any sort of explanation for what happened to the contract or compensation for the complete waste of my time.

Évaluation :

5

In and out, very efficient and helpful team.

Évaluation :

5

Excellent customer service at this location

Évaluation :

1

I have rented a vehicle and drove for 20 miles and filled in 3 gallons of gas and still, the facility has charged me $10 extra for gas. I have asked the facility staff and they haven't replied properly

Évaluation :

3

The guy at the counter was very rude, but I like U-Haul, probably won't return to this location

Évaluation :

5

The truck we had was defiantly tired. Almost 100K hard miles. The truck did the job I expected.

Évaluation :

5

Amazing service/ amazing staff

Évaluation :

5

Friendly and quick service

Évaluation :

5

I was extremely impressed with the folks working there. Outstanding customer service/care.

Évaluation :

5

Great service as always. The staff is extremely helpful and knowledgeable. A pleasure to work with all of them.

Évaluation :

5

No hay elevador No hay luz en el cuarto

Évaluation :

5

Great experience.

Évaluation :

1

Unprofessional staff- uni not as described

Évaluation :

5

One of the workers was so beligerant,and ignorant I CLD not believe it but the manager took care of it he was awsum so ya thumbs up

Évaluation :

5

I liked and I was very satisfied with the service I received from the employee from whom I received all the information I requested. Mainly, because I have difficulties in understanding native peoples speaking in English. But, that was not a problem, because he was very gentle and patient with me and despite my difficulty we understood each other very well. And everything was completed successfully. I am immensely grateful to the young employee who attended. God blesses him greatly and powerfully in the work he does and also in his personal life. Lilia Dubs

Évaluation :

5

Terrific value and convenience for our home move

Évaluation :

5

I closed down one of two units I have today, finally having some help moving bigger things. In the process, Shane came over to ensure everything was going well and made sure I didn't need any additional supplies or vehicles. I feel so safe knowing these guys are watching both physically and remotely! When it came time to close down my account on that unit, Brian had me inspected and the contact completed in minutes. He was brilliant, efficient, and very engaging, making the whole moving process as enjoyable as such a thing can be. Your staff are unreasonably good at what they do and I'm grateful to have UHaul so conveniently close!

Évaluation :

3

My storage space was on the 2nd floor & did not have an elevator! Shame on UHaul for building something like this. Moving is hard enough, never mind going up & down stairs!

Évaluation :

5

Excellent value. 1 month free storage is a particularly useful feature

Évaluation :

5

All staff very attentive and helpful

Évaluation :

5

Merci

Évaluation :

4

Only reason I didn't give excellent, was because you need to give these young men that are at this site a raise. Since they have to deal with a bunch of crap from jerk customers. And not enough workers some days and you have a great guys. And the district manager for New England was there one day.very helpful. Thank you for everything I will be using you in near future God willing to move. Thank you Michelle Flynn Godfroy...

Évaluation :

1

Absolute trash. Ill never come here again or, ANY UHAUL

Évaluation :

1

When asked why I needed a second contact "because our customers are deadbeats who don't pay said Cody" Your staff is rude trash. Ill never rent another storage locker from Uhaul again, and I've rented dozens across the US. I have moved to Lifestorage, and will go OUT OF MY WAY to never rent a trailer from your trash company

Évaluation :

5

These are kind hearted individuals who take pride in treating all their customers in a very professional but friendly manners. Their legendary good quality customers' service is superb and second to none. You have somebody like Coddy, Billy; Scott and the entire team David Webster who treat their customers like if they are their family members. As long as I live I will never forget the good quality service I received from Uhaul at David Webster High wa.y Thank you very much and GOD BLESS!

Évaluation :

5

Staff were courteous and professional.

Évaluation :

4

Bien

Évaluation :

5

The staff, Cody Caskey and Scott Cole, were very knowledgeable and helped me make my storage selection and speed along the process.

Évaluation :

5

Dear UHaul, Scott and Dennis, whom I primarily interacted with, were both polite, helpful, and professional. They worked with my schedule, and assisted in many ways. Merci!

Évaluation :

5

Once again, Shane and Brian step up to make the traumatic moving experience less stressful and more hopeful. They've never hesitated to help me carry bundles of boxes to my car or crack a joke to cheer me up. Their energy carries your facility. They definitely deserve to be paid more for dealing with my BS!

Évaluation :

1

The unit was in the 2nd floor with no elevator. I would have had to move my heavy furniture up a flight of stairs!

Évaluation :

5

Everyone there was so friendly and helpful! They helped me get a storage unit that was reserved quite some time ago but the reservation was set up for the 2nd floor and my stuff would not make it there. They quickly resolved the issue and was able to get me a ground level storage. They were awesome!

Évaluation :

3

Bien

Évaluation :

5

The two gentlemen (one was Brian, didn't catch the other's name to my eternal shame) were brilliant, helpful, and very knowledgeable. They reduced my concerns about moving and made me feel like the most important person in their lives. The fact that they did all this 10 minutes before closing makes them true professionals in my eyes, and deserving of the highest praise. They also made me laugh while navigating a few credit card errors. Wow! These guys are seriously the best. Thanks so much for having excellent staff to help during such a stressful time.

Évaluation :

5

There was a lot of trash in the lower driveway.

Évaluation :

3

Prices given different from what is advertised in the store.

Évaluation :

5

The guys were friendly and professional, very helpful with anything I needed. I wouldn't hesitate to use this location for storage again!

Évaluation :

5

Always excellent. Great staff in Concord.

Évaluation :

5

Awesome staff, always friendly and informative.

Évaluation :

3

I rented one of your large units but when I got there it was a smaller unit 10x10. I truly need the larger unit.

Évaluation :

3

I was completely satisfied with my experience with this U-Haul.

Évaluation :

5

I was totally devastated after showing up at the Amherst location and being told my reservation for a unit was not honored because they had no units. I had just traveled 1300 miles for 3 days across the country and had nowhere to put my things. I took the chance and headed to the one on Daniel Webster. That's where I met Shane, and I'm so glad I did! He went above and beyond to make sure that we had the unit we needed, that we didn't have to use the stairs, and that we were able to return the equipment we rented at this location, instead of the Amherst one. The place was very busy. Once he cleared all customers, and the store was closed, he still came to check on us and make sure we had what we needed. He also helped me make sure I could take the vehicle off the transport trailer. I was a little disappointed about the prices being higher than the other location, but I haven't seen customer service like that in so long! That service made me know the money I was paying was well worth it! Thank you Shane!

Évaluation :

5

staff was friendly and good humor good to get along with they were very friendly I will recommend uhaul to anyone who needs storage

Évaluation :

5

I really appreciate the incredible customer service we experience every time we rent from this location. The employees are helpful, personable, and make every effort to go above and beyond for their customers (which is very much appreciated in the middle of a hectic move). Thank you U-haul Nashua @ Pheasant Lane :)

Évaluation :

4

Great staff, always helpful and nice. One of them needs to wear his mask on inside. Otherwise great.

Évaluation :

5

Clean and with well distanced customers. Team was positive and helpful. Valuable and humidity sensitive items were in way better condition than they would have been (over five years) if they had been stored in my home.

Évaluation :

1

The personal was understanding and. Helpful.

Évaluation :

1

Cody Caskey, where is my refund?

Évaluation :

4

The experience was a good one.

Évaluation :

5

Soy un cliente satisfecho y feliz con el servicio que presta esta empresa.

Évaluation :

5

Way easier than I intended it to be. Especially considering I though I was going to be able to have the Uhaul truck for 2 days rather than 1. The month free storage is a lifesaver. Only used it for a day and a half, maybe two, but it made all the difference!

Évaluation :

5

Convenient and very friendly service. Will use again.

Évaluation :

5

I would highly recommend this location. They are easy to get to, have a selection of very good sized storage needs, and are helpful to get you into the right storage unit for your needs.

Évaluation :

5

Merci.

Évaluation :

5

I spoke with Scott and he was very helpful and great to deal with.

Évaluation :

5

The staff were always friendly and professional. The facility was well maintained always safe and clean.

Évaluation :

5

I rented a unit from this storge facility for a about a year, everyone was always willing to help me, I always received a phone call and a email from them for reminders about when I needed to make a payment, all in all I never had a problem, of I ever was in the area I was always able to access my unit no matter what.

Évaluation :

4

Great team, good and fast services. Unfortunately, the storage unit was too small for my restaurant equipment which was not their fault,.Uhaul call centers caused me a lot of problems in this deal.

Évaluation :

5

Very fast setup and moved in in about half an hour.

Évaluation :

5

Very nice people.

Évaluation :

5

Thank you uhaul

Évaluation :

5

Évaluation :

5

My experience on Labor Day weekend to close out my storage unit and rent a truck was excellent.

Évaluation :

5

Great service n friendly staff

Évaluation :

2

It took several minute to find my order I placed on line, then when at the storage facility and office I didn't help finding the unit until after running up a high cab service bill, looking for it.

Évaluation :

5

good service all around

Évaluation :

3

The only problem we had was being on hold for at least 45 minutes any time we tried calling into the store. Very inconvenient!

Évaluation :

4

The units could use a light. They are kinda dark and hard to see.

Évaluation :

4

The staff was helpful and friendly.

Évaluation :

5

SEE YOU NEXT YEAR!

Évaluation :

5

The manager helped me out. He was very friendly and made it easy for me.

Évaluation :

5

Every member of the staff was friendly, efficient and extremely helpful. The facility was well maintained and conveniently located. Would definitely use this location again.

Évaluation :

5

.

Évaluation :

5

The associates there are amazing ..they are very polite and on point and best if all they are respectful. I would deffently recommend them to anyone who needs to rent a storage spot. Merci

Évaluation :

3

While the facility was pleasant i am disappointed by the fact that my bank card wasn't accepted by the uhaul website causing me late fees and lock outs.

Évaluation :

5

Used this facility 3 times both storage and truck rental....recommend it highly.

Évaluation :

5

Make it faster next time. Too long wait time.

Évaluation :

3

I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

Évaluation :

4

Thank you, Brian

Évaluation :

5

The check-in was fast and efficient, the storage unit was clean and ready and the manager personally helped me unload a large riding mower down the ramp; couldn’t have done it by myself.

Évaluation :

2

Poor customer service skills and extremely slow

Évaluation :

5

They were profession and helpful especially the thin blonde gentlemen.

Évaluation :

5

Thank you all for the help we received recently.

Évaluation :

4

Good facility and helpful staff. Only issue is with the ambient temperature in the indoor storage. It was always hot inside. It will help if set a bit cold during peak summer time

Évaluation :

5

Excellent place, I will recommend it to others

Évaluation :

5

a

Évaluation :

5

1I was very happy with my stay. The staff that d ay was very attentive and helpful. Thank you. I will recommend you to my family and friends.