Évaluations des clients U-Haul Moving & Storage at Pleasant Hill Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Pleasant Hill Rd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Leila M. le

Évaluation :

Le client n'a pas laissé de commentaire.

NAGENDRA T. le

Évaluation :

No Everything is excellent.

Hashim S. le

Évaluation :

People in the store are friendly and helpful.

Oscar P. le

Évaluation :

Le client n'a pas laissé de commentaire.

PETER T. le

Évaluation :

Friendly customer service

Shannon L. le

Évaluation :

Nothing. The entire process from ordering the truck online to dropping it off was flawless. All services were exceptional and staff members were courteous and professional.

Fernando G. le

Évaluation :

Good!!

Okwong B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Selasi D. le

Évaluation :

A great association took care of me, and even offered to keep the truck for me until I get moving help

Thomas H. le

Évaluation :

I returned the trailer on a Sunday afternoon. I am not good at backing up the trailer but one of their men took over and expertly parked it and detached the trailer. By the time he was finished, another young man had already totaled and printed out the bill. Very smooth operation!

Javier V. le

Évaluation :

Le client n'a pas laissé de commentaire.

James R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chiquita O. le

Évaluation :

The guys at this location were great, the pick up and drop off went very smoothly.

Jill B. le

Évaluation :

The system went down and a lot of people had to be turned away but other than that, it was a great experience.

Michael Y. le

Évaluation :

The van was exactly what we need. If was really clean. I liked the ability to change the starting mileage and other things on line before driving off.

Arilya R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary P. le

Évaluation :

UHaul needs to stop misrepresenting the size of their trucks. I reserved a 15' truck but found the bed of the truck is only 12'. Because of this I was unable to load all of my furniture and ended up leaving a $700.oo mattress set behind.

alexzandria n. le

Évaluation :

The staff there was pleasant especially the gentleman by the name of Larry. Larry went above and beyond to make our whole trip smooth from start to finish! His customer service skills are exceptional!

Warren W. le

Évaluation :

not much

Rafael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jessie F. le

Évaluation :

None!! Quick easy and again people were great!!

Javier V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter G. le

Évaluation :

I had a reservation and when I arrived they did not have the equipment I reserved. I had to drive almost 10 miles to pick it up at another location and they were nasty about the entire event. Never again. I will rent from Ryder.

Tomaneca Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kiersten B. le

Évaluation :

The service was absolutely great. Our representative helped us work through a rental plan and truck that would work for us. I wish I knew his name. He was great! Thanks for making my move easy U-Haul!

john S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike K. le

Évaluation :

Didn't have car trailer, had to go to a different location

edixon M. le

Évaluation :

Todo excelente

Anthony L. le

Évaluation :

Follow the instructions of my rental request. My initial rental request was for 24 hours with a pickup of Fri evening between 5-7 PM and dropoff Sat 5-7pm (1 day of rental). Then I was forced to accept a Sat 8am pickup. At this time I've lost a half day of moving, on top of the fact that I lost two movers who were helping me move. I was forced to put my move on hold until Saturday morning after 8am, when I'd planned to start muche earlier. U-haul then charged me for 3 days of rental, eventhough I actually picked up Saturday morning and dropped off Sunday evening. This whole experience was terrible and I will certainly not consider u-haul for future moves. I've had much better experiences with Enterprise and Penske truck rentals.

Stephen F. le

Évaluation :

Be ready for a customer when pre-registration was done. Visor was on the floor of the vehicle. An explanation that it was busy is not a valid or excuse for poor service to the customer

Chris J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rachel G. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANECIA S. le

Évaluation :

The guy that assisted me cursed the entire time when trying to explain instructions to me

tamera k. le

Évaluation :

My pin code does not work, hasn't worked since it was set up! I pay for 24 hours and I have to squeeze things thru the broken door on side. The alarm system goes off everytime I go. I want a refund!

Tiffany R. le

Évaluation :

N/A

Mayreni A. le

Évaluation :

I don’t think the staff is appreciative with its clients. Poor training in customer service. Bad attitude. Not reachable and Want to make money out off forces paying late fees.

Patricia R. le

Évaluation :

Everyone was very friendly and happy to assist with any questions. I will definitely recommend this location to my family and friends.

Lois B. le

Évaluation :

Yesica Barragan and staff were always polite and helpful when I went into the office. Yesica was an extremely nice person. Thanks to all of you. Lois Bass

Sandra B. le

Évaluation :

Great service from beginning to end!

DELANO D. le

Évaluation :

Thank you! Pleasant hill u haul is the best!

Sandra B. le

Évaluation :

Great customer service at pick up and drop off centers. The month of free storage with my rental made everything convenient for my transition into my new home.

elena v. le

Évaluation :

When I'll need a storage unit, I will come back to this one. Excellent location, service, and facilities.

Nazonna K. le

Évaluation :

Great service

Teresa E. le

Évaluation :

Everything and everyone was nice.

Thea V. le

Évaluation :

My experience was great no issues..

valarie f. le

Évaluation :

My only complaint is that is found all instructions after I parked in front of Moe’s! But it worked out & it was only confusing because it was night/after hours.

ARenee E. le

Évaluation :

Thanks for being there!!!!

jorlin m. le

Évaluation :

Thank you Jessica!!!!!

Dana M. le

Évaluation :

thanks

Cynthia F. le

Évaluation :

No comment

Cynthia A. le

Évaluation :

Returning the truck went very smoothly. Getting the storage unit was nice and easy, for the most part. There was a little mix-up regarding which units were available, but that was quickly resolved.

Kimberly G. le

Évaluation :

The management at that location she always seemed to have an attitude and when I just paid the bill and wanted to move out a portion of my rent should have been givin back but they refused

Kristin U. le

Évaluation :

Staff was exceptionally helpful.

Joselina R. le

Évaluation :

Just because the price compared to ather storages nearby

Ruth A. le

Évaluation :

Muy amables las personas del servicio al ,sigan así nunca cambien, los recomiendo al 100 ,gracias por sus servicios que me prestaron, los veo en mi próxima mudanza ☺😊

David H. le

Évaluation :

I also rented a few trucks and the staff was very helpful