Customer Reviews for U-Haul Moving & Storage at Pleasant Hill Rd

Évaluation :

5

Your agents, that I worked with, were very friendly and helpful.

Évaluation :

5

The customer associates at this location was Awesome. Very professional and thorough. Their speedy and accurate intake allowed me to get in and get out to proceed with me leaving and getting back in approximately 8hrs. This is my new favorite location as I rent from you guys often when needed for my business.

Évaluation :

5

Great experience from start to finish.

Évaluation :

5

Everything wonderful

Évaluation :

5

i can't think of anything

Évaluation :

5

Great so far.

Évaluation :

4

The only problem when moving into the facility that it was not clean. I had to clean it and sweep it out prior to placing my items.

Évaluation :

5

Nothing keep up the good work!!

Évaluation :

5

Very good

Évaluation :

5

My rental went from $19,95 to $100 how?

Évaluation :

5

Todo fuel excelente atención muchas gracias

Évaluation :

5

Really helpful staff

Évaluation :

4

I appreciate being able to rent from U-Haul. They provided me the truck I needed. They are very professional. They had great staff that were helpful. The truck I received was clean. The only thing that wasn't perfect was I felt the truck needed service. There was a strong smell of gasoline when turned on. I am guessing some fuel was being lost during operation. (gas mileage was awful). The power steering squealed whenever you had more than a shallow turn and the door at the back was hard to push up and down. The first concern had me worried about safety. The other two were an annoyance. The person I returned it to noted all what I have presented here and made me feel that the previous returns hadn't reported anything. Hopefully, all will be fixed.

Évaluation :

1

Make sure the trucks are serviced

Évaluation :

1

the u-haul had tire sensor light, abs light, and more. very poorly maintained

Évaluation :

4

Everyone was beyond friendly and helpful. Easy process to rent any truck.

Évaluation :

5

De verdad tienen buenas atención los felicitó 👌

Évaluation :

2

The initial van that I was given had the tire sensor on in the dash when I switched it on. I brought it to the old black lady's attention and she said that she wanted to get the tire checked out before she would do anything about it. I believe that the van should have been properly check prior to me renting it. I didn't appreciate them wasting my time. There were at least 7 other vans in the parking lot and it should NOT have been an issue to switch it out. Safety should be the first priority but these folks didn't care about that. They were very comfortable attempting to send me on the road with a tire issue. The young black lady with long hair tried to tell me that the tires were fine and it was just a bad tire sensor. If that's the case then fix the sensor so the customer won't feel like they are putting themselves in jeopardy. The right front tire appeared to have low pressure and low tread wear. I had to make a fuss about driving a vehicle with the tire sensor on before the young lady eventually decided to change out the vans. These folks need to stop being lazy and be reasonable in their decision making. SAFETY, SAFETY, SAFETY!!!

Évaluation :

5

Todo bien sigan asi

Évaluation :

5

Muy buena atención

Évaluation :

5

Thanks

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Quick fast and easy to rent .

Évaluation :

2

I follow the app instructions I have hard time and I ask a employee for help she told me the store was not open yet so I continue myself and finally when. I have the code for the key was no stupid key there so I wait until they open was very ridiculous and no apologies oh anything these store need a better manager

Évaluation :

5

God bless to all staff

Évaluation :

5

I have used this location for all of my moves over the course of 10+ years. Never an issue, always clean and quick check in and out. Great service.

Évaluation :

5

A better estimate of how long it will take to install a hitch, mine took twice as long as expected.

Évaluation :

3

I was told inside the person inspecting the truck outside would let me know what my total charges were but instead he told me everything was all good . I was billed 15 dollars fot fuel when I had just put fuel in the truck up the street. Better communticating charges before billing.

Évaluation :

5

At the moment nothing. Service was excellent

Évaluation :

1

Was told at the last minute my reservations was changed was Untold everything up front had to end up getting a truck that I didn't need needed a van was overly charged very unprofessional it would never happen this way again if I do decide to use you guys again it will be doing open hours vehicle cut off several times barely made it back to the store horrible

Évaluation :

5

From preparing my contract to hooking the trailer up to my truck, everyone working at this location were very professional and helpful , and honestly there is nothing that they could have done better . When I returned the trailer I didn't even have to get out of my truck . Attendant hooked me up and unhooked me when I brought the trailer back . A+ service

Évaluation :

5

Every thing was great customer was very polite and no wait time

Évaluation :

1

My uhaul trailer rental came with a free month of storage, when I signed the documents the guy charged me the free month, now I have to go there and get my money back. Total waste of my time.

Évaluation :

5

Excelente servicio

Évaluation :

5

Muy buen servicio personal muy amable y servicial Gracias recomendado cien por ciento

Évaluation :

5

The equipment was clean however, I had mechanical problems with the vehicle while enroute to a major event Setup

Évaluation :

2

The box had broken glass in it, the cab was very clean. The air conditioning quit working on a day when it was needed. I was charged for 2 gallons of gas after I put 5 gallons in for a 40 mile freeway trip. The gas gauge on the truck does not measure to eighths (let alone 16ths like your app) and it is an unfair business practice to charge a customer without giving them a chance to challenge the charge.

Évaluation :

5

Nothing -Perfect Service

Évaluation :

5

Everyone helpful could get me in soon to get it done Appreciate the hood service.

Évaluation :

1

This place doesn't have it together. Orderd a truck for 24/7 pick up a few days in advance and that truck was not available for 24/7 pick up as a result of this location in lawrenceville on pleasant hill road. Called the manager left a message and no call back. Wasted over an hour or paying hourly workers, could have been way worse because I could have booked for even earlier. They don't know what they are doing. Won't be back and neither will anyone I know.

Évaluation :

2

My experience with UHaul is offer. The truck was very dirty and all responsible is on the customer and gasoline gauge wasn't the same as your associate indicated on documentation. As a result I had to take time to call UHaul and explain everything. What's the use of taking pictures and doing all the work & UHaul doesn't view information. It's my hope that UHaul will do better in the future. Your repetition isn't good at all with customers.

Évaluation :

2

No me dijeron k tenía k dejar las llaves del camión lo usé 2horas lo lleve el Domingo a las 6pm el lunes me llamaron a las 8 AM lleve las llaves A las 10 AM tenía tiempo asta 2 pm y me cobraron $ 50 dólares más por las llaves ustedes son unos ladrones gracias

Évaluation :

3

The employee working at the self storage had spoken with one employee at this location was told that I could receive a 10×10 for one month free when arriving the employee at this location told me no that I would not receive 10×10 one month free,when explaining to him what I had been told by an employee at Jimmy Carter location he would not allow me to receive the 10×10 for one month free of which I felt was wrong hearing the employee ask a employee at this location if they had a 10×10 available.

Évaluation :

5

I loved this Uhaul facility!

Évaluation :

5

Had a great experience. Employees were very kind and helpful.

Évaluation :

1

My furniture got damaged by mouses I had to throw out all my furniture clothes etc. I called and email all the pictures no one did nothing called 3 times made complaint about again nothing yesterday called back again and again nothing the woman who answer the phone she said is no complaint about it on file smh... poor customer service.

Évaluation :

5

The people are very kind and patient, 🙏

Évaluation :

5

;)

Évaluation :

5

Rien

Évaluation :

5

Transmission in this truck needs to be fixed.

Évaluation :

5

The size we reserved was not available so we were given a replacement which was way too big for us to drive. We had to return and cancel the reservation.

Évaluation :

1

The totals are incorrect! The person that stated that they would check me out tomorrow actually check me out today he said that he would charge me for one day and on my receipt I noticed that I'm charged for two days one day for 3995 on the other day for 59 which is all incorrect I'm concerned that they have no integrity to say that they would do something and then do something different this does not sit well with me please call me to complete my rental and to get the amounts straight. Be contacted at 678-662-8226 thank you so much! Portia!

Évaluation :

3

After unpacking I found I had water damage to my entertainment center.

Évaluation :

2

They put locks on your unit without notice, they also charge you double. There's not type of communication with this facility at all.

Évaluation :

4

The only problem was that my unit had not been cleaned. I also took pictures of the big empty boxes that was left inside and had to sweep up trash with a piece of a cardboard that was left inside.

Évaluation :

4

The only problem is it was advertised 1st month free but when I got there it wasn’t!

Évaluation :

5

Don't change a thing.

Évaluation :

1

Account myself a very flexible person. U-Haul store owner yessica. At U-Haul on Pleasant Hill in Lawrenceville is an awful communicator. However way she feels is how she will respond. The people that work there have poor communication and slow resolve. That facility has one job selling unit on Locker unit. This facility have taken locks off of my unit without my permission and try to charge me for new ones .. They have locked my unit on several occasions because they made a mistake and payments were complete. They would never unlock the unit in a convenient time frame from the facility error. I've always had to call customer service or home office for them to respond. I should not have to go to social media for a business to do the right thing no one should. The last and final incident they sold all of my items within 8 hours of me making Financial arrangements with the store owner and customer service and all of my items were gone. That's the worst feeling in the world to know that you trust a company to hold something. you trust a person at their word that they're going to follow through in the communication is broken down there's poor follow through. it's unacceptable I sent the email to the regional manager David Weston with no response to date . I moved out of the facility on February the 8th not February the 15th I was not giving such a grace. I was not given such a time to resolve any matters and then I'm receiving a bill saying I owe $400 Plus dollars which will never get paid because my items are missing I need $500 to restore my quality of life. This is unacceptable I would never recommend uhaul to a soul anyone talks about uHaul and their prices and their community in Georgia I will always always have a negative taste in my mouth on my Twitter Facebook tiktok Instagram I'm disappointed. This is not how you do business especially when you monopolize the entire Market of storage. Coming from Michigan I would never expect of such poor handling of its clients customers and responses. Your word is all that you have in your word is not good at all. untrustworthy I am not confident that you haul can handle any valid business without having to go five extra steps to get results why why is that acceptable why? Money cannot replace half of my items in the part that money can replace should not have been an issue. My unit should not have been sold my unit none of my items should not have been touched I have a text thread that shows the correspondence and the times that I talk to the store manager which assured me that we would have no incident. The things that were brought back stating that they were mine were not mine. I'm in a new state distraught with nothing and you guys go on with your regularizer lives oh it's not my problem it's unacceptable and I will keep putting in complaints until I get a resolved this will not go away.

Évaluation :

5

Use Uhaul for years! The price changing is a bit much but over all love it!

Évaluation :

5

Yesica is absolutely amazing.. She is always pleasant and willing to assist. However. Jaime Parris was rude and non engaging. Out of everyone I have ever encountered at this location>> she was by far the most difficult to get a response from.. My experience with her was not good at all.. I think she need a good coaching on customer service

Évaluation :

5

Thank you...

Évaluation :

1

I arrived to my storage after 3yrs of paying monthly on it and I went to use the key of the lock. I purchase back then and my storage had a totally different lock on it. I ask for assistance and the manager on site told me that my U-Haul what is up for auction. I was extremely upset and don't understand why!

Évaluation :

4

The move in process was fairly easy. I moved in online and went to retrieve the lock when I got there. The access code that was text to me does not work tho. Easy fix but the move in became a tad bit difficult after the front office closed since my access was limited.

Évaluation :

5

Excellent customer service from Yessica, Jamie and staff. I recommend this U-Haul Storage Facility to others.

Évaluation :

5

Gracias por tener tantas soluciones en una misma tienda.

Évaluation :

3

Only issue I had was the online rep suggested a smaller unit although we discussed all things going in storage. So almost was unable to move but the store representative did his best to accommodate.

Évaluation :

4

My storage experience was above average, Yasmin the manager was always nice and curious so for me UHAUL is the only way to go.

Évaluation :

2

Too much System failure

Évaluation :

5

Great staff great service

Évaluation :

5

Thank you Yesica exellent person Gracias.

Évaluation :

5

The manager zyessica and staff are awesome customer servsnts

Évaluation :

3

The only problem I had with this location, was that there was never staff inside to greet the guest. The 2 times I went I had to wait in the lobby until somebody came inside, or I had to go get one of the staff outside for help. The manager Yesica was very nice and helpful my initial visit.

Évaluation :

5

I appreciate the manager at that location she gave me a chance to clear my acct, but I wasn't able to on my own being disabled. And the staff is great 

Évaluation :

5

The staff there were very nice and helpful. The whole process was quick, easy and efficient.

Évaluation :

4

I am very disappointed, in my final paper work , being accused of not replacing gas in a 26 footer truck... paper work indicated I drove 28 Miles... I replaced that gas , and paperwork indicated they added 8 gallon more at $5,45 saying this was what I did not replace... When a 26 footer gets 10 miles to the gallon... You do the math!

Évaluation :

5

Awesome people!!!!!💯

Évaluation :

5

Great staff and facilities. Thank you

Évaluation :

1

Rats got in my unit, then the insurance company would not pay for the items I lost. I can not pay my bill on line until it has late fees added. U-Haul has gone down hill over the years no longer a good company.

Évaluation :

5

Awesome location!! Always on point!

Évaluation :

5

Nice/helpful! Thanks!

Évaluation :

5

The best staff is always run by great leadership and Jaime Parris is a good soul and wonderful human being. I appreciate her kindness and her above and beyond assistance. Uhaul should be thankful to have someone like her representing your brand.

Évaluation :

5

Thank you !!

Évaluation :

5

Thanks For Excellent Customer Service!

Évaluation :

5

Never had any issues. The location was clean, well-lit, and easily accessible.

Évaluation :

1

The staff at Pleasant Hill was terrible. No social kills. The store is being ran by a bunch of young kids that could care less. I made a reservation online 2 weeks in advance and I didn't get none of what was promised. I was told my storage wasn't 1st floor access, it wasn't climate controlled, I did not earn the 1st month free, I did not get a lock free. Whoever you had working Sunday 1/23 were not knowledgeable of the info being promised online. They were all very unprofessional and condescending. If I wasn't moving my moms things and needed the storage right then I would have left. I'm very very very disappointed and unsatisfied. There is a lot more that I could say but I'm exhausted

Évaluation :

5

The customer service staff and the on-site staff were very helpful with last minute truck and storage rentals.

Évaluation :

5

Great service!

Évaluation :

5

Excellent crew! Very helpful!!!

Évaluation :

5

Todos son bien amables y hacen bien su trabajo

Évaluation :

5

The sales rep she was great

Évaluation :

5

Yesica and her staff was alwsys professional, polite and efficent!

Évaluation :

5

I rate customer service excellent but unit 213 had a leak from rusty pipes dropped onto my leather chair and created a stain with some work I will be able to clean 🧼 it so facility is average

Évaluation :

3

I would say this was an average rating only because my unit was a "cold room" twice during my stay and having to jump through hoops was frustrating. HOWEVER the store manager was so much help.She went above and beyond to assist. and great janitor

Évaluation :

5

Great service

Évaluation :

4

La bodega no tenia luz

Évaluation :

1

The unit we order we didn't get it they wanted to give a run for our money when they know that they didn't have 10×15 unit but give a small unit and charge us for 10×15

Évaluation :

4

I had varying experiences with staff some so helpful..some not..but Manager was so nice and hrlpful!

Évaluation :

5

The manager is excellent and always go out of her way to help

Évaluation :

1

Those people are horrid and didnt try to work with me for a payment plan...there was nothing but my personal items that were sentimental to me in that unit and those got rid of it and still got zero dollars for it. I will tell everyone to stay away from Uhaul because of their shady business practices,Public storage is a lot better and cares about their customers.

Évaluation :

1

I have An LG 60 inch stolen from mu unit with the first month, I had insurance on the unit. I was never compensation for my. TV. It was stolen by one of worker that work at this facility. This place i would not refer my dog there.

Évaluation :

5

Great and friendly service!

Évaluation :