Évaluations des clients U-Haul Moving & Storage at Pleasant Hill Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Pleasant Hill Rd

Cote générale :

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RAVEN J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARK U.
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All good

LAURA M.
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Great and fast service!!

CURINE C.
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Arrived at 845am and was helped right away

PAULAJEAN C.
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PAUL AND PARRIS SUPER HELPFUL HOWEVET CAME BACK NEXT DAY TO CHECK ON SOME THINGS AND ONE OF UNOTS LOOKED LIKE SOMEONE HAD TRIED TO BREAK IN AND I HAVEN'T HEARD FROM ANYONE IN MGMENT YET

Patricia S.
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Le client n'a pas laissé de commentaire.

LISA D.
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Le client n'a pas laissé de commentaire.

NAGENDRA T.
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This location staff are so good and kindly .. I like this location service.

Enrique Y.
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You

SHANTASIA W.
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Le client n'a pas laissé de commentaire.

JESSI R.
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The representatives on site were very helpful. However, I ended up extending my rental time from 6 hours to 24 hours after speaking with a U-Haul customer service rep over the phone. She assured me that I would not be charged for more than 1 day as long as I returned it in the 24 hour time frame. When I turned in the truck with 30 min left to spare, the representative on site told me I was being charged for 2 days for going over my original 6-hour time slot. I told him I spoke with a U-Haul rep via the 1-800 number to extend my rental and even showed him the revised contract that was sent to me. He told me he did not see anything updated for my contract in the system. After pressing on this issue, he said he would go ahead and remove the 2nd day charge for me. My advice would be to review your final receipt carefully and make sure you keep documentation/proof of the initial receipt as well as any changes you made during your reservation.

JOHN K.
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Le client n'a pas laissé de commentaire.

CHIQUITA S.
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Le client n'a pas laissé de commentaire.

john S.
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Le client n'a pas laissé de commentaire.

Andrew h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TIMOTHY L.
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Need more professional and friendly staff. You also need to make sure the vans are running smoothly before y'all allow people to risk their lives on the road with them.

David S.
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The RV I ordered was not at the location due to late return. Not their fault, but I called ahead and was told it was ready. Only waited about 20 minutes though. Tire pressure was not checked ( I should have), one tire was at 20 lbs. They did the hookup fast and perfect.

Timisha R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES M.
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A very busy location, that's a good thing. The lot is very congested and hard to maneuver in.

GERMAN P.
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Le client n'a pas laissé de commentaire.

Desidee M.
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Le client n'a pas laissé de commentaire.

Keaire A.
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Make sure all equipment is safe/in working before sending it off with a custom

Alusain S.
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The U-Haul representative that hooked on the auto transport to my truck did not secure the ball to the hitch. When I began to load my car on to the auto transport the front end of the transport lift it up and came down and damaged my trunk!

WILLIAM B.
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Le client n'a pas laissé de commentaire.

CHEE PUNG L.
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Le client n'a pas laissé de commentaire.

David A.
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Le client n'a pas laissé de commentaire.

Paul P.
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Le client n'a pas laissé de commentaire.

KOSHAYLA V.
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I was charged a $20 fee for not be aware of uhaul new policy. I not only need a refund, but I believe it would be wise to inform customers of this information before hand.

Drusilla K.
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Le client n'a pas laissé de commentaire.

Conor M.
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Le client n'a pas laissé de commentaire.

Tony P.
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Excellent !!!it was so easy to pick up and return, amazing customer service thank you.😊

Stephen K.
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There is not enough room at this location to drop off and pick up equipment safely and efficiently. The associate I dealt with was helpful and when I commented on the tight space he agreed about it being extremely tight.

Jay B.
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Everything is fine just as it is. Don't change a thing! Just revise the app so it can be accessed by Face ID.

Ernest A.
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Le client n'a pas laissé de commentaire.

STEVEN W.
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Le client n'a pas laissé de commentaire.

KEISHA B.
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Great customer service!

JUDIAH S.
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This location has a wide variety of vehicles available. Check in and check out was easy and quick. Would definitely use this u haul location again.

JAE S.
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Le client n'a pas laissé de commentaire.

kevin W.
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Le client n'a pas laissé de commentaire.

VENKATAKRISHNARE K.
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Charged extra amount than said

SAM V.
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Le client n'a pas laissé de commentaire.

JUNE R.
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There shouldn't be a fee to attach or detach the trailer to pull your vehicle, customers are spending alot of money already as it is to rent the trucks & get what's needed for the move. If you have to charge incorporate the $20 & $10 fee in the price so customers won't be upset being charged more money. The price will already be included & the employee won't be subjected to customer's rath of the fee, when they were not charge at another location. Keeping the customers happy is what brings them back to you.

Fabian S.
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I normally have a good experience with this U-Haul location but this last time was terrible. The truck was dirty and jerked while driving. I requested a time extension and ended up paying for 2 rental periods.

John M.
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Everyone was friendly. The guys came out to help hook up the trailer, and again to unhook it. They made it very easy for me.

JAY B.
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It's perfect as is. All I would recommend is to allow Face ID to access the app.

ALEXIS W.
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Excellent service! Thanks!

James J.
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Le client n'a pas laissé de commentaire.

ASIA G.
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Give right information

xun S.
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Le client n'a pas laissé de commentaire.

ANDREA M.
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Le client n'a pas laissé de commentaire.

JIN KOO L.
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Le client n'a pas laissé de commentaire.

Marcos B.
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Excellent and fast service Thank you U-haul

Teenya Y.
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Le client n'a pas laissé de commentaire.

DANTE L.
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Le client n'a pas laissé de commentaire.

Oladapo O.
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Great location, great team and wonderful experience

Doraann M.
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Management ia VERY VERY RESPECTFUL AND FRIENDLY.

EFREN R.
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Really nice the customer services, A+++

HAMID K.
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Very good customer service and kind staff

arkeen t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Thomas T.
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Le client n'a pas laissé de commentaire.

SABIT A.
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Amazing and professional crew who value their customers.

EMMANUEL A.
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The equipment is fairly new /I would said if they were well maintained

Thomas A.
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Le client n'a pas laissé de commentaire.

MARC L.
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I came in and was greeted with a smile and was out with a truck in 30 minutes. I will return to this location in the future.

DOUGLAS R.
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The advance ONLINE reservation and check in process really makes UHAUL a fast & efficient trailer or truck rental company. I have used UHAUL for over 20 years.

ana S.
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I m thankful

Israel R.
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The manager on that day assisted me, since the app was not working at the time, with renting the truck and making sure one of the workers pulled the truck out, turned it on. so that it would be warm once I got in.

SUDISH N.
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Le client n'a pas laissé de commentaire.

Geoffrey M.
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Le client n'a pas laissé de commentaire.

JUDY J.
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The outside of the van was dirty. The gas gauge was on 'E' The tire gauge light and oil change remained on steady. The inside of the van was clean and when I returned it Francisco(?) was awesome!

Rolanda E.
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Le client n'a pas laissé de commentaire.

NICOLE B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

STEPHANIE B.
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Le client n'a pas laissé de commentaire.

LINCOLN S.
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ALL the service reps we worked with was extremely helpful, knowledgeable, and cautious. We couldn't have gone to a better place. We are deeply thankful...

Christian O. | Premières impressions |
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Trato del personal muy profesional i amables

Joseph P.
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The truck was in rough condition to only have 18,000 miles, steering wheel was crooked and the tried were over inflated above 50 psi so it was like rolling on rocks the whole ride. I almost turned into a discount tire to get the tire pressure corrected but I didn't know if I was allowed to so I didn't. Also smelled like someone had smoke a lot in the truck. Staff was friendly at the location and I went to a new employee who didn't understand the mobile check in process but had help to help him through it. After words I saw a manager outside with him coaching him on how things work. I thought that was very responsive for a rental location.

Robert E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

NASIR O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alita K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ahmad H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LASOTO R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Enrique Y.
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Le client n'a pas laissé de commentaire.

Cynthia A. | Expérience générale |
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We paid for 24/7 access but repeatedly had trouble actually accessing the facility outside your normal hours. Security was substandard. It's impossible to reach anyone at that particular facility by phone.

Angela T. | Premières impressions |
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No complaints

EVETTE B.
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I would only recommend this location because it is conveniently located. However, the mechanical up keep on the truck was none existent. I felt the power steering was shot. The steering wheel was all over the place. I had to return the truck immediately because it was not safe to drive.

LAURA C.
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Le client n'a pas laissé de commentaire.

Mohamed B. | Expérience générale |
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Staff was extremely patient and helpful.

William R.
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Le client n'a pas laissé de commentaire.

Timothy R.
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Le client n'a pas laissé de commentaire.

KHUBISA G.
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Le client n'a pas laissé de commentaire.

David W.
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Charged $50 fee for bringing back 10 minutes late - not fair at all - will never be back

Cassandra C.
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Le client n'a pas laissé de commentaire.

Emma R.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

EBONY W.
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Le client n'a pas laissé de commentaire.

John M.
Évaluation :

Hire people that can add

DARIEN B.
Évaluation :

Nothing. The check out and check in was orderly, quick and easy.

LASHAWN M.
Évaluation :

They need to be better with greeting I waiting in the lobby alone for a while before someone came to help me but she was great

MOHAMMAD I.
Évaluation :

Everyone works here very friendly and helpful. I like this location. Thank you

Francis Paul Vic S.
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Le client n'a pas laissé de commentaire.

EBONY G.
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Le client n'a pas laissé de commentaire.

JAMES P.
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Le client n'a pas laissé de commentaire.

Isaias T.
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Need to fix the app to make self returns. It took me like 2 hours to make a return after a 8 hr drive at 130 in the morning. I was on hold for 45 mins.

Cecil S.
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Put more people on your front desk

JOHN A.
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Le client n'a pas laissé de commentaire.

ALPHONSOL F.
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Very impressed. First class service. And very nice people.

Jacqueline G.
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more customer service personel

Myrtle S.
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Have unlimited miles on the rentals or lower your mile rates. The truck needed cleaning because i had to clean the windshield glass.

David W.
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Keep doing what you're doing

CESAR R.
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Keep it up , great excellent job Thanks

Leon K. | Premières impressions |
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Le client n'a pas laissé de commentaire.

GREGORY H.
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Le client n'a pas laissé de commentaire.

James P.
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Vehicle was bug ridden especially on the windshield. It was so bad that even thru Hurricane Zeta with the windshield wipers on high the bug guys still remained on the Windshield! Vehicle steering wheel was turned 45 degrees with wheels straight. Blocking the entire right side of the dashboard Instruments. Sheering was extremely loose and had a travel og > 8”

Wayne J.
Évaluation :

Pre-registered to save time but still took too long. Returned a box of packing paper and they couldn't figure out how to issue a refund. Still don't know if I actually received a refund.

Milcah S.
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Le client n'a pas laissé de commentaire.

Jovonna H. | Expérience générale |
Évaluation :

Jaime made important papers ready every month to assist with my becoming qualify as a first time home owner. She would have it ready and neatly packed and ready to go monthly. She also offered beneficial and important information to me regarding truck size an packing information.Jamie goes above and beyond CSR . She is indeed an asset to the Uhaul company.

Warren C. | Expérience générale |
Évaluation :

Storage Manager Jamie Parris was awesome!! Easy to work with and understands the business and is very fair! If I need a storage unit in the future I will be back because of Jamie Parris. THANK YOU Jamie!!

Stephanie F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JOSE L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Faith B. | Expérience générale |
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Pleasant experience. No. Complaints or issues that the managers or staff could not resolve well trained especially in customer satisfaction

BARBARA S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kali C. | Expérience générale |
Évaluation :

Great help and accommodating. I personally couldn’t understand the locks for a little bit and they helped me out no issue. Great customer service, clean, and understanding. Parking lot is a little tight but understandable.

Patricia O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Cecilia C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

shmeeka c. | Premières impressions |
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The movers was very helpful but see they wasn't there on time due to another job would have been behind if didn't have extra help. Forgiven but overall they did a good job.

Tammi F. | Expérience générale |
Évaluation :

First off, I came in there to get a storage. I bought a lock "from them" Went to make my first payment and my payment was double. I begin to dispute the charges, no one could help me. I came back the next day with my husband and we were told they had to cut the lock because we did lock the storage door right, and it was open so they charged us to cut the lock. A complete lie because my husband and I checked the door before we left. The conclusion came to, we can take off the price for the lock but still have to charge an additional $50 for cutting the lock. Um, we bought the lock from them so they didn't do anything in our favor. And, no one did not put in notes that we cancelled our storage so I received an email stating I would be charged $15 late fee when we had already moved out of their storage two weeks prior to me getting the email. They are unprofessional. Don't rent from them!

Mirna S. | Premières impressions |
Évaluation :

Thanks to be very helpful on my needs

Lourdes C. | Expérience générale |
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The precautions for the customers and themselves were on point and the staff were friendly and professional I would use this facility again.😷😎

Tamara E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Erica E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ROCHELLE P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CYNTHIA B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

WESLEY B. | Expérience générale |
Évaluation :

Great staff and facility. No issues in approximately one and one-half decades!

PATRICIA E. | Expérience générale |
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The elevator needs work, it bounced and jacked on the way to the second floor, scary.

Cornell T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kiyara L. | Expérience générale |
Évaluation :

The staff was always pleasant and willing to help with anything I needed.

Glen S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ray W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Yesenia p. | Premières impressions |
Évaluation :

The young man that helped me get a storage unit was very helpful and nice. He was able to help answer every question I had.

Chantel C. | Premières impressions |
Évaluation :

Everyone was extremely nice and courteous! Thank you!

Lisa J. | Premières impressions |
Évaluation :

The procedure went extremely well and the gentleman who took care of me was very efficient

Veda W. | Premières impressions |
Évaluation :

Never again. I rented a van for a month for my consignment haul. Mixed up the dates & kept it 4 days over. Never rcvd a ph call, just recovery punching a hole in the tire while i was parked.

Michael G. | Expérience générale |
Évaluation :

Nice

Ursula T. | Expérience générale |
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I loved how clean & neat & well kept it was

Annette H. | Expérience générale |
Évaluation :

Our experience with this storage facility was very good. Would recommend it to others. Was exactly what we needed at the time

alexzandria n. | Premières impressions |
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The staff there was pleasant especially the gentleman by the name of Larry. Larry went above and beyond to make our whole trip smooth from start to finish! His customer service skills are exceptional!

ANECIA S. | Premières impressions |
Évaluation :

The guy that assisted me cursed the entire time when trying to explain instructions to me

tamera k. | Premières impressions |
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My pin code does not work, hasn't worked since it was set up! I pay for 24 hours and I have to squeeze things thru the broken door on side. The alarm system goes off everytime I go. I want a refund!

Tiffany R. | Expérience générale |
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N/A

Mayreni A. | Expérience générale |
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I don’t think the staff is appreciative with its clients. Poor training in customer service. Bad attitude. Not reachable and Want to make money out off forces paying late fees.

Patricia R. | Premières impressions |
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Everyone was very friendly and happy to assist with any questions. I will definitely recommend this location to my family and friends.

Lois B. | Expérience générale |
Évaluation :

Yesica Barragan and staff were always polite and helpful when I went into the office. Yesica was an extremely nice person. Thanks to all of you. Lois Bass

Sandra B. | Expérience générale |
Évaluation :

Great service from beginning to end!

DELANO D. | Expérience générale |
Évaluation :

Thank you! Pleasant hill u haul is the best!

Sandra B. | Premières impressions |
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Great customer service at pick up and drop off centers. The month of free storage with my rental made everything convenient for my transition into my new home.

elena v. | Expérience générale |
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When I'll need a storage unit, I will come back to this one. Excellent location, service, and facilities.

Nazonna K. | Expérience générale |
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Great service

Teresa E. | Expérience générale |
Évaluation :

Everything and everyone was nice.

Thea V. | Expérience générale |
Évaluation :

My experience was great no issues..

valarie f. | Réservation |
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My only complaint is that is found all instructions after I parked in front of Moe’s! But it worked out & it was only confusing because it was night/after hours.

ARenee E. | Expérience générale |
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Thanks for being there!!!!

jorlin m. | Expérience générale |
Évaluation :

Thank you Jessica!!!!!

Dana M. | Réservation |
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thanks

Cynthia F. | Expérience générale |
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No comment

Cynthia A. | Réservation |
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Returning the truck went very smoothly. Getting the storage unit was nice and easy, for the most part. There was a little mix-up regarding which units were available, but that was quickly resolved.

Kimberly G. | Expérience générale |
Évaluation :

The management at that location she always seemed to have an attitude and when I just paid the bill and wanted to move out a portion of my rent should have been givin back but they refused

Kristin U. | Expérience générale |
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Staff was exceptionally helpful.

Joselina R. | Expérience générale |
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Just because the price compared to ather storages nearby

Ruth A. | Expérience générale |
Évaluation :

Muy amables las personas del servicio al ,sigan así nunca cambien, los recomiendo al 100 ,gracias por sus servicios que me prestaron, los veo en mi próxima mudanza ☺😊

David H. | Expérience générale |
Évaluation :

I also rented a few trucks and the staff was very helpful

Non reviews have been submitted for this location.

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