Customer Reviews for U-Haul Moving & Storage at Pulaski Hwy

6 951 évaluations

4301 Pulaski Hwy   Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

(410) 327-7100

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(410) 327-7100

4301 Pulaski Hwy
Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Karolyn S. 
Évaluation :
2

Charged me $20 for gas when I drove less than 5 miles…

Matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karolyn S.  |  Expérience générale 
Évaluation :
4

Gas level was not recorded accurately (paperwork said it was full, but actually at 3/4). I understand that I should have checked the paperwork over for errors before leaving. But I feel like I should be able to trust that this sort of bookkeeping is done correctly so that I have don't have to go out of my way to catch errors. I paid extra and shouldn't have had to and was told that there was nothing they could do.

James W. 
Évaluation :
1

You guys charged me for three days of service… I only used the truck for one day. Now I have to wait while for a disputed resolution I'm pissed

Garrett M. 
Évaluation :
5

Wonderful experience! Top notch!!

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maimouna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA J.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
3

Location indicates its address is on Pulaski but you can't enter from Pulaski. I had to drive past and find a place to turn around in order to get to the location. The att ndent was helpful but had difficulty removing one of the chains from my hitch. I had never encountered that problem before so it took about thirty minutes to drop off the trailer.

Gregory L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john b.  |  Expérience générale 
Évaluation :
5

Everything went fine!

Robert S. 
Évaluation :
5

Over all the experience with U-Haul and the U-Boxes were great. Everyone was friendly and so helpful and the communication was excellent. I absolutely recommend using U-Haul for moving.

Theresa S. 
Évaluation :
2

Trck was mot ready. was told vehicle had to ne picked ip at a different location then my reservation

Jospeh P. 
Évaluation :
5

Manger Mr. Flower was excellent, he was very professional.

daleen w.  |  Premières impressions 
Évaluation :
5

Give your crew a raise. They treated us very well.

Veronica A. 
Évaluation :
5

I was called to make sure about pickup and very good service

David L. 
Évaluation :
1

I went on line and made a reservation for north point rd. They accepted it and gave me confirmation. Then hours later they changed my pickup location to Merritt Blvd. so I weren't there. Which by the way is an Exxon gas station and they did not have a truck. The guy told me, come back at ten maybe it will be here??? So I drove to north point. They said they didn't have a 10 foot truck for me. I asked why would your website allow me to reserve a veh that wasn't available??they sent me to Pulaski hwy. they were nice there but it was farther from my destination and cost more time and money. I was late for my pickup. I'm very disappointed

Katherine B. 
Évaluation :
3

I had to check in in person and re sign the contract and say no to insurance options after I did all of that online. It took us an extra 30 min vs just checking in with the phone steps as I have always done in the past with uhaul. Otherwise it was fine

Brian M. 
Évaluation :
3

I needed other hours to get things done and it was a problem with your closing times. Saturday/Sunday were not good times for me.

RUTH D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAYLEIGH G. 
Évaluation :
5

Just a wonderful, seamless process. I'd recommend the UBox to anyone.

Ramon A. 
Évaluation :
1

Make sure all the information is correct in system

Carla M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma M. 
Évaluation :
1

Would not let me return the truck online or on the app and charged me for it.

Camille S. 
Évaluation :
5

With previous experiences I have to say this was one of the easiest ways to return my Uhaul. Staff was very friendly and helpful. Thank you guys!!

Briana W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE P. 
Évaluation :
4

Clear, upfront customer acknowledgement and attention upon arrival would be nice. Don't like to stand around like a dumbass wondering when I might be helped. Couldn't tell if the attendant was talking to me or a friend in the phone (it was a friend, I came second). Not unfriendly, just needs customer service training and to make the customer a priority. It's a problem in Baltimore in general, not just here.

James B. 
Évaluation :
5

The staff each time I came were above and beyond helpful, knowledgeable and all about service.

Luther P.  |  Expérience générale 
Évaluation :
5

Regarding using U-Box containers, it would be helpful to insure that clients get connected to the appropriate U-haul staff (U-Box Specialist) every time there are questions or needs within the process. I had several instances where information was inaccurate because I did not talk with a specialist. It was very frustrating and wasted quite a bit of time trying to clear up issues.

Kevin R. 
Évaluation :
4

Make sure your vehicles have a nice front end alignment

Arthur D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreina A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deangelo A. 
Évaluation :
4

He gave me the wrong pull for my car

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen C. 
Évaluation :
5

Aucun

Camilo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen C. 
Évaluation :
3

I got there before 5 pm, but the guy locked the door right in front of me and did not allow me to return the equipment in person. He silently directed me to the drop the keys into the box instead. I used the online app to check in the equipment, but the internet connection was very bad, and I was not sure if my photo finished uploading. Then I saw on my credit card statement that this location charged me $20 for equipment return. I called and asked why, they said it was because I did not check in on the app, but now they could see that I did attempt to check in on the app, and so they refunded the $20 charge.

Svetlana M. 
Évaluation :
5

Great experience. Saved lots of money!

Ruby T. 
Évaluation :
5

I love everything about the location and the people that work there

Tameka T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roosevelt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M. 
Évaluation :
4

The truck was really very comfortable new tires smooth ride thanks Uhaul. Oh and good value for my money

Ali Mohammed A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
4

The staff at this location is top notch! Management, people that clean the vehicles, customer service all of them! I've interaced with 4 different people at this location and each interaction was just as pleasant as the last. I would use this facility again just because of the people who work there. It is not the nicest uhaul location as far as the space but the service is unmatched. I think there may have been a mouse that got into my belongings and there was no food stored there so that's not great but the staff was incredibly helpful with every part of my move and storage needs. Robert and the team at this location all deserve bonuses fir the way they treat people and make uhaul look good.

Bianca N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian T.  |  Expérience générale 
Évaluation :
5

Provided photos of the interior of the truck (dirty).

Daniel B. 
Évaluation :
3

Customer care was not good. The equipment was damaged and I didn't feel safe driving because the car that I towed I couldn't tie it right

Sergio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

The woman that took care of me was AWESOME!!! Keep up the great work. I have rented from here before and have always been treated very well. Staff is excellent, treating customers with the utmost courtesy and respect! Merci

Catherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrance M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrien L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kisha H. 
Évaluation :
5

The attendant was very nice, calm and helpful. He expertly diffused a very rude and irate man who was cussing at the manager and causing a scene. It was awkward and embarrassing for everyone and he handled it like a champ! So impressed!

JUANPABLO B. 
Évaluation :
3

U-Haul should not charge customers more during its busiest peak moving season.

Angela C. 
Évaluation :
3

I was charged extra money when I dropped the equipment off before the return time, and never received my return notice

David A. 
Évaluation :
5

This was a situation where I needed my U-Box delivered immediately (within 2 days time), and then picked-up the very next day, and your Team made it happen!! Then during our transit/delivery dates, we all had to deal with hurricane Ian, and you all made that process happen just as seamlessly. Very impressed with your services and your Team, and would recommend U-Haul to everyone.

Tammie W. 
Évaluation :
5

Kim was incredible!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

I was overcharged.$120. After speaking with a Customer Service Rep, she agreed it was an error. She said her GM would call me to straighten everything out. No one called me. Laura McCormack

laura M. 
Évaluation :
5

Employees were very friendly and helpful!

Margaret C. 
Évaluation :
4

Customer service is very helpful. The lady that helps me was very polite also. I appreciate the service I receive.

maria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Queenette M. 
Évaluation :
1

I was late for an appointment so I had no time But if I did I would have took my business else where the truck was smelling of garbage and I was swatting flies my entire trip I am very very disappointed with my experience the rear had tacks and nasty liquid stains disgusting fly infested.

Dominic W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya M. 
Évaluation :
3

Clean the windshields and adjust the mirrors and the brake and gas pedals are always slippery

ron J. 
Évaluation :
5

Been a satisfied customer for many years

KENNETH T. 
Évaluation :
4

They helped move a truck that was in the way of turn in for me and let me leave my car and trailer there while I unloaded the truck. Super helpful!

Brett W. 
Évaluation :
3

To spencer 655 $ is to much money 20 $ is good for day but the miles oh no

Juan R. 
Évaluation :
5

Robert Flowers, the manager at this location, was beyond helpful the whole morning while I was picking up my uhaul. He helped me even though the location wasn't even open yet and I'm very thankful! Great experience overall.

Kathleen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
5

Not much. Decent and efficient stuffs. Your guys are awesome

BRIGHT D. 
Évaluation :
5

Easy reservation easypic-upeasy return

KENNETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
1

I drove 1 hour to arrive5 before closing at 6:55, store closes at 7 and Lisa turned me away. Told me to come back at 7am. Came and rented the trailer was dirty.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

The manager and staff were knowledgeable, efficient, and friendly. He made the whole process easy.

Robert B.  |  Premières impressions 
Évaluation :
3

The pictures given were old. There were dents throughout the truck. The gas was incorrect.

Jasmine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norberth S. 
Évaluation :
5

Excellent staff ! Great help good people too !❤️

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
2

1-Signed up for Mobile pick-up, site not prepared 2-Waited for over an hour for truck pick up 3-Paid for a hand-truck they forgot to put it in the truck 4-Truck had 5/8 of a tank, paper work marked with 3/4 of a tank

Dion R. 
Évaluation :
2

The customer service is terrible. The general manager of the location is very nice. I am grateful he helped me. However, everyone else I spoke to in the store and on the phone was not great.

Joyell J. 
Évaluation :
4

I told them about the engine light. I hope they don't think I was nasty enough to leave the truck in that dirty filthy condition.

Blayne A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY N. 
Évaluation :
3

I got a truck with a nail in the tire.

Tracy W. 
Évaluation :
5

Great experience from beginning to end. Fortement recommandé!

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne C. 
Évaluation :
3

Truck bed was not clean. Need better inspection for returned vehicles

Charles G. 
Évaluation :
1

Better customer service

Ebony K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

katy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sakeenah B. 
Évaluation :
5

Excellent service à la clientèle. I overslept. They called to confirm I still needed truck and changed time for pickup with no charge. Awesome. Will not go anywhere else for an uhaul truck in Baltimore.

Phyllis C. 
Évaluation :
5

MY first move in decades and while it was stressful, everything worked perfectly through U Haul

Carol K. 
Évaluation :
2

While the staff was friendly, the service was very slow. I also found the facility to be difficult to navigate with the many levels, long halls and hot temperature inside during the summer months.

mary l.  |  Expérience générale 
Évaluation :
1

They took too long to give my money bac

DavVaughn H. 
Évaluation :
2

Complete the correct request. I was charged for an additional day of use when my truck was returned on the same day of use at 3:45 p.m.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
1

When I go the location they told me what I rent is not working and also they told me they don't have any other truck (even if I want any size bigger than 17 foot) . I arranged my movers , loading dock , PTO, Family , other house leaving date and they told my car is broken without any previous warning e mail or message . Not even tried to help me even if it is their fault . I called customer service and lady on the phone help me out and told me they have another available trucks . Same people gave me the truck without saying anything . I really want to thank the lady on the phone that I spoke that day .

Tamer B. 
Évaluation :
4

I do have concerns regarding the policy of leaving keys in the u-haul vehicle unlocked. I had to insist on putting the keys in the hands of the parking lot attendent but he did not want to accept the keys at first. I don't want to be held responsible for missing keys in a unlock u-haul vehicle that could be driven away after I leave the lot. I was told camera's are recording the lot. Thank you..

ANTONIO C. 
Évaluation :
3

I was charged twice.

ANDREW S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TINAMARIA S.  |  Premières impressions 
Évaluation :
5

Helpful smooth and easy

Bryant B. 
Évaluation :
5

Wash the front windows and adjust the mirrors

ron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa b.  |  Premières impressions 
Évaluation :
4

Mr Flowers at the Bsltimore site was fantastic!

Richard A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jashai l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrell G.  |  Premières impressions 
Évaluation :
5

Our first u haul experience was fantastic!! I highly recommend this location. Our storage facility was easily accessible with no issues in the way. Robert, the assistant manager at the facility was absolutely awesome and very welcoming. He was super helpful in answering all our questions and concerns and was super friendly. Truly wonderful employee at this facility!! Highly recommend this location!!

Veina P.  |  Premières impressions 
Évaluation :
3

U don't say the flat price up front, the add on can get a little much

Silvia H.  |  Premières impressions 
Évaluation :
1

My storage unit was stolen at this location. The theft cut the haul lock and replace it with other while none of the workers notice. The theft came multiple time and empty the unit. When I notice the staff they were indifferent and unwilling to corporate. One of the worker even say it's my problem for getting it stolen and she had worked here for 9 years and this never happened before. After I notice the lock was replaced by theft they told me I can't cut the lock myself and have to wait 48 hours for them to cut it. After I called the police and insist that I need to open the storage today since it is no longer safe. They cut the lock for me after 7 hours. Even worse, when I got there they left the storage unit unlock even after they know there was theft. And when I talked to the manager, he said he cut the lock but he wasn't aware of theft, cause the staff didn't notice him. Before the theft, I was trying to get in the storage in access hour which is 5am to 10pm. The front door was broken. I called the staff they said it was broken and the alarm was off. And say the hour should be to 9pm, which is a lie. This place also doesn't have security camera everywhere. When the theft happen, they told me there isn't security camera at my storage.

Pengyu Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILTON C.  |  Premières impressions 
Évaluation :
5

The lady and gentleman working were very nice and helpful. It was crazy busy but they got me everything I needed and made sure I was straight before just leaving me on my own .

alyssa w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnita M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OPEYEMI A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian H.  |  Expérience générale 
Évaluation :
4

One person wasn’t very nice at the facility

ALEYDA A.  |  Expérience générale 
Évaluation :
5

Thanks for your help

PATRICK S.  |  Premières impressions 
Évaluation :
4

Staff very helpful and friendly they did an awesome job

Latrecia P.  |  Premières impressions 
Évaluation :
5

the guy with glasses helped me on Sunday, he was very helpful and friendly. Patient and thorough. He stated he was new but I couldn't tell! Merci

Shantay A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katrice s.  |  Premières impressions 
Évaluation :
1

You guys suck! I ask to have locks removed that l brought from uhaul. It took a month of me calling unable to get them. Having a reps trying and sending text to no avail. Then when I go to get my stuff the elevators are down no one inform me of it. I had rented a uhaul truck and labor, which I still had to pay. I get a bill with a late fee $40 which I wouldn't have gotten if communication was better because o would had my property 6wks ago. I don't think I should have been charged for them inconvenience me but I was.

kenneth c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julienne C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ifedayo L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B.  |  Premières impressions 
Évaluation :
5

I can't say enough good about the staff at this facility, especially the manager and the new staff member who handled the paperwork for my move in! On a 93 degrees Baltimore day when their air conditioning unit was out and also the elevator in the storage building the kindness and clear-headedness with which they handled my move in was amazing. The weather situation nearly did me in, but these troopers, professionals all the way, adjusted and adapted and kept a positive spirit and upbeat attitude every step of the way. I couldn't have done any of what they did, even when I was younger and more inclined to deal with adverse circumstances. Not only were they helpful to me, but also to the Moving Helpers moving my stuff in from the Uhaul van to the storage unit. I'm sorry I didn't take time to learn their names because I want to remember them not only as super pros, but also as people who care about their customers as human beings. Moving back to Baltimore to begin my retirement journey I will be eager to recommend this site to everybody I know needing storage space. I will learn the names of the two professionals stuck in a hellish situation themselves who went the distance to keep my experience from being unpleasant and find a way to express my appreciation. I hope Uhaul admin around here recognizes how valuable these folks are to the company!

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy M.  |  Expérience générale 
Évaluation :
3

Bugs flying everywhere even inside unit. After hour doors are too small. Facility could use cleaning .

Tanya A.  |  Premières impressions 
Évaluation :
1

There's are no ones for what experience. I paid for 24 hour access and found that I was the wrong storage facility I was told Canton during the reservation however I emailed a different location. Highland town . The facility didn't have the spaced that reserved for. I was running out of time. Was not able to put all my pieces in storage. I was not able to drive up to the dock, due to the places is locked after 8 pm. I left the office like 7:39 to go home to to get my things to come back to the facility. I'm was very frustrated and mad after looking into a smaller storage than I originally reserved. I had to move my things in the storage leaving on have to stiggle to get through a small door! Iaftet seeing the strlirwhe I had no time or money to reserve another place . After looking inside the storage facility I had cried . It was so upsetting to see that my things were in an old room with a big Rat Trap and very thin walls and the floor was cracked to the point it had easy access for rats to run over things. You told the office man to change out my storage due to the access to the building. And gave me a smaller one. The one assistant at the office knows how I feel about the whole situation. The manager was not there . The assistance at the office had to handle the office by himself . He had it under control. It was really busy.

michele c.  |  Premières impressions 
Évaluation :
5

I hope you recognize how valuable the employee that you have is. I didn't catch his name but he was wonderful. There was a very long line and he took control of the situation to assist multiple customers at once. He was very helpful and friendly. Give him a raise.

ASHTEN M.  |  Premières impressions 
Évaluation :
5

Staff was amazing! Give them all raises, they were great!

Khalid B.  |  Premières impressions 
Évaluation :
3

Staff was the best part, helpful and nice. Facility always smelled like a mixture of dead rat and industrial cleaners. Lights were on motion sensors which I appreciated but there weren't enough of them. No light whatsoever in units. The ceiling on the unit was a mixture of large box fencing and some sort of plastic sheeting.

Nicholas W.  |  Expérience générale 
Évaluation :
1

Horrible, couldn't access my storage unit. Tried and waited over an hour and had to release my movers earlier without completing the job. Lost revenue and time and ended up losing a days work to resolve this issue. Then i reschedule with the movers and they NEVER showed up the following morning. So I'm HIGHLY, disappointed and upset and deserve compensation for lost revenue.

latasha h.  |  Premières impressions 
Évaluation :
5

Very helpful

Latrina S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tae Yun K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latreisha B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gavin B.  |  Expérience générale 
Évaluation :
5

I'm okay with uhaul they good

MUHAMMAD Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G.  |  Expérience générale 
Évaluation :
1

No one answers phone or email. They checked me into a unit without my permission or presence two months before I had the unit reserved for 22 May 22. My credit card was charged without my permission thus essentially stealing and I intend to deny the charge. I have contacted U-Haul formally and an official letter of complaint has been filed on 7 Mar 22.

Dixon H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denny s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamiah M.  |  Expérience générale 
Évaluation :
5

The two young gentlemen at the counter on Friday evening were very courteous and professional. One of them was especially very patient with showing me the door code process and took extra time to walk with me to the unit. He showed me how to use the ladder and even got the lock out of the unit for me. The customer service given to me was above and beyond exceptional! Hopefully this young man, with the nice brown locks will receive a promotion for being so professional.

Ruth B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet A.  |  Premières impressions 
Évaluation :
5

The staff was exceptional at helping me out. Even when they didn't have an answer they went and got it and came through for me. Not one complaint here. Great team! Thanks again!

Jennifer T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORIYOMI F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R.  |  Premières impressions 
Évaluation :
5

Cari was very helpful showing me the storage container and was very courteous and informative

wayne k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIE W.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Paul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD E.  |  Expérience générale 
Évaluation :
1

They do sex arrestment and bulling there

AMNER D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danyelle B.  |  Expérience générale 
Évaluation :
5

The person working the day we rented a storage space was courteous and polite, and answered all of my questions I asked and I was quite satisfied.

Brenda J.  |  Premières impressions 
Évaluation :
5

I LOVE THIS UHAUL!!! I BEEN HERE FOR OVER 10 YEARS AND THE STAFF GETS BETTER AND BETTER THE SERVICE I RECEIVED ON FRIDAY WAS ABOVE AND BEYOND I WOULD LIKE TO THANK THE LADY FIRST FOR MY LOCK OUT!!! THANK YOU ❤️☺️❤️ FOR THE GENTLEMAN THAT GOT ME IN THANK YOU VERY MUCH  FOR THE GENTLEMAN THAT MADE ME LAUGH SOOOO HARD WHEN I FIRST WALKED IN ABOUT MY WASHINGTON TEAM GEAR LOLOL AND THE TO THE YOUNG LADY I HAD SOOOO MUCH STUFF OUT INTO THE AISLE SHE DIDN'T GET UPSET SHE HAD TO STEP OVER STUFF AND FINALLY THE YOUNG MAN AT THE END OF MY DAY THERE THANK YOU VERY MUCH THANK YOU ALLLLL

PHILESHIA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYPRIAN J.  |  Expérience générale 
Évaluation :
5

The staff was amazing and very helpful. Everyone had a great attitude and gave fantastic service can't recommend them enough!

Jennifer T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONJEY W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAKYRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

curtis c.  |  Expérience générale 
Évaluation :
4

My only issue while moving in before 10pm the doors wouldn’t open so I had to move in thru the after hours access door

shantera f.  |  Premières impressions 
Évaluation :
3

I had mouse droppings in my boxes I really really didn’t like that at all.

donna m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lizbenette a.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RONALD C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COUNT B.  |  Premières impressions 
Évaluation :
1

I had a very horrible experience there. They booked me the wrong room and when I went back to clear up the error there were no other available rooms. This was after I was transferred to 3 different facilities.

KERNAPINKY THERE W.  |  Premières impressions 
Évaluation :
5

Maceo, I believe his name was. Efficient, polite, courteous! I'm well pleased with the experience! Thanks!!!

Edward K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell M.  |  Expérience générale 
Évaluation :
3

The lighting was off

Shinikki W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiasha S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R.  |  Premières impressions 
Évaluation :
5

Customer service was phenomenal, building is easy to access and secure

Francine J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney B.  |  Expérience générale 
Évaluation :
2

Doors are narrow and edged with metal. could not get items into the unit. Had to abandon the move in. Staff was helpful and friendly

Jordan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Premières impressions 
Évaluation :
2

I was unable to contact the storage facility for multiple hours while en route. (Ask Uhaul customer service. They left 2 messages, and I spoke to more than 3 reps.)

Hunter M.  |  Online Move In 
Évaluation :
5

The service was. Impeccable

DENISE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M.  |  Premières impressions 
Évaluation :
1

Not sure what's going on but moved my stuff out on may 1, 2021 got a call about 10 later stating they put a lock on my door and I would have to coming into the office and pick up a key and I will be charged accordingly which didn't make sense since I already had all my belongings out of the storage. This whole experience was just bad when I got to Maryland where I was supposed to get my original storage gave it away. I was accused of losing the U-Haul key which I had no idea what they was talkin about but once again there was a telephone call stating that they will be charged me for a uhaul key. Which I had because I was still renting the van

Nicole S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha B.  |  Expérience générale 
Évaluation :
5

It was a pleasant experience.

Tessa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley s.  |  Expérience générale 
Évaluation :
5

The people with the last key highway were great it was clean I could get into it anytime I wanted it and I would definitely definitely use it again

James P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S.  |  Premières impressions 
Évaluation :
5

Staff are very helpful and polite.

THERESA G.  |  Premières impressions 
Évaluation :
1

When I moved in I paid for the 24/7 access hours. There was no light hanging up in the back area where my storage locker was located. I could barely see what was in my storage locker during the day and couldn't see anything at night. The ceiling broke apart over my locker a month into my storage and ruined half of the items in my storage locker. I was partially replaced a couple months later but it was a patch job. Rat's got into my locker and defecated everywhere (There was nothing edible in my locker but I believe the locker next to me had something in it). The solution to all of this was somebody throwing a tarp, bucket and ladder over the top of my locker. I am absolutely disgusted with my experience at this facility. I paid for a locker that was not serviceable and the result was half of my property getting covered in rat poop, dust and ceiling debris. I emailed the manager about this (And got no response). I also confronted employees and him in person but nothing was immediately done to help me. None of the employees/the manager were rude but nothing was done to help me. Am I a customer or is uhaul just collecting my money every month for a service that I am no be rendered!!!!

dallas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla S.  |  Premières impressions 
Évaluation :
5

Tasha and the other team members were really friendly and helpful.

STEVE E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

falisha f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

falisha f.  |  Premières impressions 
Évaluation :
5

Very nice and professional staff. Thank you very much

Fatima S.  |  Expérience générale 
Évaluation :