Customer Reviews for U-Haul Moving & Storage at Pulaski Hwy

6307 évaluations

4301 Pulaski Hwy   Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

(410) 327-7100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 327-7100

4301 Pulaski Hwy
Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M. 
Évaluation :
5

I was completely satisfied with the whole rental experience. The staff was very helpful which enabled us to complete our task sooner.

Alan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTHENIA F. 
Évaluation :
5

There are two things that U-Haul could improve on: 1.) Training call center agents with the right auto part ordering knowledge. One of your agents placed an order for a wrong part (trailer hitch) that resulted in delay 2.) Training your technicians well so that they are able to work on different third-party parts. One of your trailer hitch technicians at 222 N POINT BLVD, DUNDALK, MD location said that the dealer gave me a wrong hitch and he was unable to install, but when I went back to the dealer, they installed that very same hitch on my car in less than 2 hours.

Ankur M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon Y.  |  Premières impressions 
Évaluation :
5

They don't need to improve nothing. Store 820022 is very kind and patient especially their employee Lamont he was very helpful and understanding

LAMOUNT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRTINALETITIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Not much

THOMAS R. 
Évaluation :
5

Because we arrived after hours because of the lost truck, we tried the after hours drop using their app. It wouldn't accept the photos of the odometer and fuel gauge. At this point I'm done with U-Haul so I lock the doors and put the key in one of the boxes. They called the next day to inquire about the key and seemed friendly and competent. I have used U-Haul many times in the past but never more since they can't seem to get the basics right anymore.

KENNETH W. 
Évaluation :
5

The entire service was seamless. Both gentlemen were exactly that: gentlemen. The cargo van was beautifully clean and maintained. And your price was good compared to others I researched.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAH S. 
Évaluation :
5

I dropped off the trailer like 3 days early. The attend let me know that the Jeep was not strapped correctly. I returned the truck Friday. The young male working was AMAZING. Very helpful and showed empathy to my concerns. That act of kindness is what the world needs.

TIFFANY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
4

Keep up the good work

Crystal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COUNT B.  |  Premières impressions 
Évaluation :
5

Everyone was professional and very helpful!

ROCHELLE M. 
Évaluation :
5

Excellent customer service! I felt very well cared for throughout the entire experience. I used this van over the weekend so that I could transport large items during a home improvement project, and renting from this location was super convenient. I definitely intend to use these folks again if I need to rent a van or truck for future home improvement needs. Thanks, Uhaul friends!

Michelle G. 
Évaluation :
5

There is a problem with the trailer not being water-tight. Passed through a 45 minute storm, everything inside the trailer was wet on the bottom.

Tony S. 
Évaluation :
3

parking lot was very full after hours and it was unclear where to leave equipment.

Mariel S. 
Évaluation :
5

Nice and big clean place

GIUSEPPE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
5

Staff was chill and nice and fast and efficient.

Kyong P. 
Évaluation :
5

Absolutely nothing. All was great. Finished everything in no time

SAHAR H. 
Évaluation :
5

EXCELLENT customer service

Stephen R. 
Évaluation :
5

Great staff, great service. Always on point in a friendly safe, professional way! Merci!

GARY D. 
Évaluation :
4

I was to be credited for boxes that I was not taking. Instead of receiving a credit, I was re-charged. So, paid twice for boxes that I never had.

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALIK G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOMINIQUE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELTER JESSIEBAQ O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEKSANDER W. 
Évaluation :
1

I had a very horrible experience there. They booked me the wrong room and when I went back to clear up the error there were no other available rooms. This was after I was transferred to 3 different facilities.

KERNAPINKY THERE W.  |  Premières impressions 
Évaluation :
5

Drop off went smoothly and the Rep we dealt with was very friendly and courteous.

FRANCEITA W. 
Évaluation :
5

Check-in with the mobile app was great and the staff checking me out was friendly.

Christian B. 
Évaluation :
5

It took me a while to figure out that I was supposed to use a www site to check out.

Andy R. 
Évaluation :
3

Convenient to make a reservation but the 24/7 option did not work. I was suppose to pick up at 8am and had to wait until 9am when they officially opened. Some of the staff at this location were semi rude and really unhelpful and cavalier. And the customer service space wreaked of weed when I returned the vehicle (and more cavalier attitude).

CATHERINE L. 
Évaluation :
4

S.O.

CHESVON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN D. 
Évaluation :
5

Everything was excellent!

MEGAN W. 
Évaluation :
3

Need more staff!!!!! Especially on the weekend…in the summer time… when lots of people move! Staff that ARE there, (the 1 or 1 that I've seen, was great. HIRE MORE STAFF.

Samya W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL H. 
Évaluation :
1

Added 10 miles to my bill there no way to prove it but I will not go back again

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWINA L. 
Évaluation :
2

We went under the mileage we pre-paid for, and they were supposed to refund us 93 $for our final rental amount when we returned the truck. However, instead they charged us 93 $. They did the same thing for items we bought but didn't end up using, so we returned them. Instead of refunding us the money for the items, they charged us for them again. They didn't understand what they did wrong despite us trying to explain and break down the false charges, so we had to leave the location having been overcharged more than 200 $and wait for it to be resolved by a manager who wasn't at the location during that time. It was an incredibly stressful and frustrating experience. We are still waiting for some of our money to be returned 5 days after the fact.

Jocelyn N B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE H. 
Évaluation :
2

They cheated me on the mileage by not allowing me enough miles in the beginning to complete my move. Sneaky way to PAD the bill.

DENNIS KEITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kui Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared B. 
Évaluation :
5

The staff was great! We were there at about 3:30pm on Sunday the 14th.

GRAHAMEANTHONY N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONYARMAND S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Truck was not fully maintenanced, mirror broke off and smashed the window shattering glass all over me as I drove. Faulty equipment, poorly maintained.

Alexandra S. 
Évaluation :
5

Just continue to keep being customer driven

WENDELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYJOHN A. 
Évaluation :
4

Calling both numbers was impossibly long - a 30 minute wait to get to a person. At Syracuse, the personnel did not identify a drop off location and that made the return of the one way much more difficult than needed.

David V. 
Évaluation :
3

Now in all my experience with storage places I can say that these two Maceo Boone and Manager Mr Ray was very pleasant very professional and had my heart at ease I would only go back there because of them otherwise that place sucks I will be removing my stuff soon to another facility thank you

DANIELLE F. 
Évaluation :
5

Staff were friendly and everything went smoothly and efficiently!

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Very helpful staff. Also incredibly friendly.

REBEKAH H. 
Évaluation :
3

This location was 30 min from my requested pickup location which is as not ideal but the location itself and the people were great! Our truck had a problem with the ignition switch and was VERY DIFFICULT to start. No one told us this when they handed over the truck which they had started and left running for us. Good thing my husband is a “car guy” or you would have been towing the truck from NJ (where we stopped for gas) to NYC to meet our movers in time for the move

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAY E T. 
Évaluation :
2

Employee were helpful but my issues were with the truck I rented, if you charging 0,99 per mile and charging me for the truck as well give me a good truck at least, truck couldn't pull , was shaking at 40 mph the whole ride, however the mechanic needs to look at the vehicle so it can be a smooth experience for your future customers.

EDWINNECTALI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAQUAN G. 
Évaluation :
5

It started off bad as I wanted a trailer in one location but there were none, was sent to one 40 miles away, when I got there they did not have, but, they worked to find me one. Everyone was very helpful and made sure I got the trailer I needed.

PAULA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE M. 
Évaluation :
1

No furniture pads, UBox was lost and arrived late, furniture and items in UBox were severely damaged. This was the worst experience I've ever had moving. I am extremely upset with the service I paid for and wish I could go back in time to never pick this option. I want compensation for my broken items. I will never use U-Haul again.

TIMOTHY B. 
Évaluation :
5

Outstanding

Mark H. 
Évaluation :
2

I am looking for someone to contact me in reference to can updated receipt of my recent transaction. I was told that I would receive one with my updated charges. Please have someone reach out to me soon. Thank you in advance.

KIM W. 
Évaluation :
5

Very friendly staff

JOSHUA W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYSHA W. 
Évaluation :
3

My issue is that I reserved a 26 ft truck since I was going one way. Got a call the day before telling me that my truck won't be available so I got a 20 ft truck. All my stuff wouldn't fit. So now I have to rent another smaller truck to fit the rest of my stuff in. Which means I have to go back to Maryland and then back here witch is going to cost me more money. I know that it's not the person that called me fault. But I'm pretty upset.

KIMBERLY L. 
Évaluation :
5

ALWAYS, ALWAYS, ALWAYS courteous, helpful, respectful and expedient!!!! I love coming to this location. They are the "Chick-fil-A" of customer service @ this location!

Michelle W. 
Évaluation :
4

You have a awesome team there

RONALD J. 
Évaluation :
5

Maceo, I believe his name was. Efficient, polite, courteous! I'm well pleased with the experience! Thanks!!!

Edward K.  |  Premières impressions 
Évaluation :
1

I didn't actually make it to this location because the Uhaul broke down and had to be towed to my house and this location.

Dave L. 
Évaluation :
5

This location is always great

Steven K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE B. 
Évaluation :
3

Pick up location changed after I scheduled reservation. I had to drive 45 minutes to pick up trailer

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Address is not clear and ptoblem with the drop off but team was so helpful and they went to the location when we wrongly left the truck

IRIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell M.  |  Expérience générale 
Évaluation :
5

Just keep doing a great job

VINEALL H. 
Évaluation :
5

Like always staff was friendly and professional and made you feel like part of the U haul family

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTKARL D. 
Évaluation :
3

The lighting was off

Shinikki W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiasha S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R.  |  Premières impressions 
Évaluation :
5

Customer service was phenomenal, building is easy to access and secure

Francine J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney B.  |  Expérience générale 
Évaluation :
2

Doors are narrow and edged with metal. could not get items into the unit. Had to abandon the move in. Staff was helpful and friendly

Jordan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Premières impressions 
Évaluation :
2

I was unable to contact the storage facility for multiple hours while en route. (Ask Uhaul customer service. They left 2 messages, and I spoke to more than 3 reps.)

Hunter M.  |  Online Move In 
Évaluation :
5

The service was. Impeccable

DENISE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M.  |  Premières impressions 
Évaluation :
1

Not sure what's going on but moved my stuff out on may 1, 2021 got a call about 10 later stating they put a lock on my door and I would have to coming into the office and pick up a key and I will be charged accordingly which didn't make sense since I already had all my belongings out of the storage. This whole experience was just bad when I got to Maryland where I was supposed to get my original storage gave it away. I was accused of losing the U-Haul key which I had no idea what they was talkin about but once again there was a telephone call stating that they will be charged me for a uhaul key. Which I had because I was still renting the van

Nicole S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha B.  |  Expérience générale 
Évaluation :
5

It was a pleasant experience.

Tessa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley s.  |  Expérience générale 
Évaluation :
5

The people with the last key highway were great it was clean I could get into it anytime I wanted it and I would definitely definitely use it again

James P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S.  |  Premières impressions 
Évaluation :
5

Staff are very helpful and polite.

THERESA G.  |  Premières impressions 
Évaluation :
1

When I moved in I paid for the 24/7 access hours. There was no light hanging up in the back area where my storage locker was located. I could barely see what was in my storage locker during the day and couldn't see anything at night. The ceiling broke apart over my locker a month into my storage and ruined half of the items in my storage locker. I was partially replaced a couple months later but it was a patch job. Rat's got into my locker and defecated everywhere (There was nothing edible in my locker but I believe the locker next to me had something in it). The solution to all of this was somebody throwing a tarp, bucket and ladder over the top of my locker. I am absolutely disgusted with my experience at this facility. I paid for a locker that was not serviceable and the result was half of my property getting covered in rat poop, dust and ceiling debris. I emailed the manager about this (And got no response). I also confronted employees and him in person but nothing was immediately done to help me. None of the employees/the manager were rude but nothing was done to help me. Am I a customer or is uhaul just collecting my money every month for a service that I am no be rendered!!!!

dallas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla S.  |  Premières impressions 
Évaluation :
5

Tasha and the other team members were really friendly and helpful.

STEVE E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

falisha f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

falisha f.  |  Premières impressions 
Évaluation :
5

Very nice and professional staff. Thank you very much

Fatima S.  |  Expérience générale 
Évaluation :
5

Everyone was great and had excellent knowledge and skills to help me get my work done. This place is amazing.

Ian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Expérience générale 
Évaluation :
3

The customer service slightly improved when the female manager was replaced by the current manager.

NAtALIE C.  |  Expérience générale 
Évaluation :
3

There were rodent droppings everywhere

christopher p.  |  Expérience générale 
Évaluation :
4

Since you asked, I'll tell you. Your employees are very friendly and helpful. They are fantastic. But the unit stinks and I felt gross whenever I went in there. That may just be the way it is everywhere, but I'll never want to put my belongings in storage again. The first time I went to retrieve my things, there was a glue trap right in front of the door with a wriggling mouse stuck in the glue, which I then had to dispose of myself, and I couldn't even locate a garbage can, so I had to carry it downstairs in the elevator to the bathroom where I knew there was a garbage can. Maybe that's just the way it has to be, and I'll just never use self-storage again. But I do want you to relate to your employees that I am grateful for their assistance.

Jennifer H.  |  Expérience générale 
Évaluation :
5

I would like to shout out a huge Thanks to Cardel. He was very helpful.polite and professional. He made my experience delightful. I would definitely recommend this uhaul site to others. I had a lot going on that day and Cardel made everything easy for me, and explained everything I needed to know about renting a truck and storage as well. Thanks again Cardel 

Marvin B.  |  Premières impressions 
Évaluation :
5

Very helpful Accommodating Pleasant

sheena b.  |  Premières impressions 
Évaluation :
5

x

SASHA C.  |  Premières impressions 
Évaluation :
3

I appreciate the fact that you guys made every accommodation as far as the truck and storage. In any event my couch was damaged due to long bolts hanging out the door which to me is unnecessary

kebbeh j.  |  Premières impressions 
Évaluation :
4

You'll clerks were very helpful and they did their job

Maurice R.  |  Premières impressions 
Évaluation :
5

The clerk was so through, nice, and knew what she was talking about. Excellent customer service.

Ava R.  |  Premières impressions 
Évaluation :
5

The costumer service was outstanding!!! I had to change a couple of things like the size of the storage room and my uhaul truck drop off location and both the ladies were very niice helpf about it!!!

Michelle D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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