Customer Reviews for U-Haul Moving & Storage at Pulaski Hwy

Évaluation :

4

I wasn't happy about the fact that I got the truck with less than a quarter tank of gas in it and ran out of gas and had to walk a mile with a gas can when it ran out before I even got to the other side of Baltimore you. That was a waste of an hour and a half especially when I had six people waiting on me to help load up a five bedroom house and I was in an hour and a half late. You should always have your trucks filled completely when you rent them out instead of making your customers have to stop and get gas before the evening get where they're going. Pretty sure I'm going to rent a truck the next time from someone else. I don't think anyone appreciates running out of gas 20 miles from the U-Haul facility before they even get to the destination plus I'm pretty sure your trust should get more than 5 miles to the gallon. Pretty sure that they need tune-ups but this is not anything to do with the local workers who were very diligent even know they only had one person working the counter on a Saturday morning. That is more of a management problem of not scheduling enough people to handle the demand. Everyone there was very nice and polite and had to apologize a dozen times because of a line 10 people long. I showed up exactly at 10 a.m. when I was supposed to pick up my truck and I had to wait 20 minutes to get to the counter. So again it's not the employees it's the management that is trying to save money by not scheduling enough people to work on a Saturday which as you know it is the busiest day for moving as that's when people tend to move on the weekends since they work during the week so yes how about reimbursing me the 35 $an hour I make on my job times an hour and a half that I wasted carrying a gas can down the highway at 11 a.m. on a Saturday again the employees were four lights and apologized for being short-handed but when you're shorthanded a manager should step up and start doing the job of a cashier or truck sweeper or whatever needs to be done and not just sit back and say oh well we are short-handed today. Jumping and solve the problem instead of making excuses

Évaluation :

5

S.O.

Évaluation :

5

Not one thing the Pulaski Highway team is great.

Évaluation :

4

This location seldom answers the phone when you call there, I understand they may be busy ocassionally.

Évaluation :

5

The service was outstanding. Very polite and professional. Return of the vehicle was painless. Equipment was perfect. I couldn't be more pleased. Prices were very reasonable also. Great experience and I would highly recommend them to anyone.

Évaluation :

5

The staff at this location were FANTASTIC! Very customer service oriented and knew their job!

Évaluation :

5

Customer Service is excellent at this location. Knowledgable, professional staff who know how to manage expectations.

Évaluation :

5

Glad it wasn't busy and pickup was easy

Évaluation :

5

All was fine. Thanks.

Évaluation :

5

Both customer service reps were really friendly. Wry knowledgeable about prices and assisting with checking out.

Évaluation :

5

Everything was great, quick, friendly service and easily accommodated my needs to extend my rental

Évaluation :

5

Is there something UHaul could do about the double charge I inquired every time I rent a vehicle . Which ties up my money for weeks or months

Évaluation :

5

The associate was extremely professional and friendly.

Évaluation :

1

When I moved in I paid for the 24/7 access hours. There was no light hanging up in the back area where my storage locker was located. I could barely see what was in my storage locker during the day and couldn't see anything at night. The ceiling broke apart over my locker a month into my storage and ruined half of the items in my storage locker. I was partially replaced a couple months later but it was a patch job. Rat's got into my locker and defecated everywhere (There was nothing edible in my locker but I believe the locker next to me had something in it). The solution to all of this was somebody throwing a tarp, bucket and ladder over the top of my locker. I am absolutely disgusted with my experience at this facility. I paid for a locker that was not serviceable and the result was half of my property getting covered in rat poop, dust and ceiling debris. I emailed the manager about this (And got no response). I also confronted employees and him in person but nothing was immediately done to help me. None of the employees/the manager were rude but nothing was done to help me. Am I a customer or is uhaul just collecting my money every month for a service that I am no be rendered!!!!

Évaluation :

5

Na

Évaluation :

4

The truck that I rented had a check engine light on. The directions to retrieve the key for the truck are not clear and cut. I used the mobile app to pick a truck up, it told me the key would be in a lock box (did not say the lock box was located on the wall of the building) Told me I would get a code to open the lock box, that did not happen. Ultimately I had to go inside to complete my experience because the key wound up being inside the building anyway. All in all provide more clear instructions as to where the "lockbox" is located, and actually have the key inside of the lock box would have saved me 30mins of time. Then when we dropped the truck off there is no box to return the key ( Had to go inside again)

Évaluation :

5

The staff was very friendly and helpful. Honestly the most pleasant customer service experience I've had in a long time.

Évaluation :

5

Excellent castmer service all the staff friendly thanks so much

Évaluation :

5

Organized, friendly and on time! Tech issues upon payment, but employee handled with humor and was able to keep the process moving.

Évaluation :

5

Very efficient, customer focused and friendly

Évaluation :

5

Do you need somebody bilingual

Évaluation :

5

Everything was great. If you just give me a summary of everything I'll need to do before the 24/7 rental, that would be so helpful. I found myself running back and forth between the truck, the lockbox, and the key drop. For pictures of the truck, etc.

Évaluation :

5

Awesome location

Évaluation :

5

The vehicle was clean but it was exceptionally hard to turn the key in the ignition. Overall the vehicle looked like it was on its last mile as it was beat up. I let the guy know about the ignition when I turned it in and he agreed. He said they would need to fix it. The staff was very polite and helpful though. This is overall a great location with a staff that is way friendlier and more professional than most.

Évaluation :

5

The service was wonderful I will come back a Gan and wreck A man you hole to a friend

Évaluation :

4

Customer associate was training a new employee and was very happy in doing so. New employee finished the transaction unaided and correctly. Very happy to see that, and the new employee's motivation/dedication to getting the job done right.

Évaluation :

4

Team work is the best

Évaluation :

5

It was great, nothing to improve.

Évaluation :

5

Still had to wait in line after doing online form. Maybe have directions/location for people who fill out the form beforehand?

Évaluation :

5

NOTHING FOR IMPROVEMENT IN MY OPINION. Continue to do what you're doing. The staff were attentive, professional, courteous, timely and thoroughly informative from my arrival to departure. This was my first experience with a rental here and it was EXCEPTIONAL. The return process was the easiest EVER!!!! The gentleman who actually gave me the keys and accepted the vehicle upon my return was ALL ABOUT BUSINESS and ensuring I was satisfied. I appreciate efficiency of the entire process. THE BEST!

Évaluation :

3

I made my reservations online a week before my pickup, after waiting in line for 20 minutes I was told that my truck was at a different location 5 miles away this was very frustrating to me

Évaluation :

5

could not reach this store by phone to set appt. I was on hold 10 minutes listening to ads, then picked up by a national call center who did not know Baltimore locations. I felt I needed to drive to the store to confirm the reservation, and did so. Frustrating!

Évaluation :

2

I am no longer going to use uhaul. I drove the vehicle for 8 miles and was charged for 5 gallons of gas. The vehicle was never left idling consuming gas and I can not imagine it consumes 1 gallon of gas for every 1,5 miles. Further more, I was never told there was a 30 $fuel charge. He only told me gas was 5 $per gallon.

Évaluation :

5

Tasha and the other team members were really friendly and helpful.

Évaluation :

5

Very good service today

Évaluation :

5

They were very professional and courteous and answered all of my questions.

Évaluation :

5

Everything is good the way it is.

Évaluation :

5

There was a truck parked in front of my truck, but the associate immediately went outside and moved it. She was very polite and professional.

Évaluation :

5

Nothing i love this location

Évaluation :

5

Nice people at the desk. They were quick and efficient and got me the truck right away.

Évaluation :

3

I would make sure the vehicle does not smell like weed

Évaluation :

5

Nothing the are great here

Évaluation :

5

Great people great service

Évaluation :

5

Employees polite and professional

Évaluation :

5

Nothing could improve my experience. Both pick-up and return were quick, efficient, and easy. Everyone I spoke with was courteous and knowledgeable, and the facilities were clean and well organized. I've rented trailers or trucks at least ten times from U-Haul. This location is the best-run U-Haul I've ever visited, by far. Please share this with the site manager. Based on my experience, 4301 Pulaski Highway is an excellent operation.

Évaluation :

5

Please lower the rate for moving drop-offs. The rate is little too high.

Évaluation :

5

Both people that I had an encounter with at this location were exceptional in every way. Thank you very much for such a very good experience.

Évaluation :

4

The biggest surprise was that the staff came out, hooked up the trailer, and then had me test the lights to ensure brakes and turn signals worked on the trailer. That was a delightful surprise.

Évaluation :

4

The customer service is friendly and they took care of me quickly. The truck was dirty and it said it needed an oil change

Évaluation :

5

Good service to me

Évaluation :

5

I like the cleanliness of this location and the friendly customer service. I like that I did not have to wait in line, I was seen immediately.

Évaluation :

3

Pickup location was changed at the last minute

Évaluation :

5

We use this site often, and they have always been courteous and helpful.

Évaluation :

5

Customer service was awesome. Tried to check in with the app but it was a little buggy so we went inside and did it the old fashioned way. No complaints. Made for as easy of a move as possible!

Évaluation :

4

I told the staff member before I left the yard/site that the engine light was on, because that's not one of the question on the check out survey. he said that it was fine, they had it looked at and it wont go off nothing to worry about. well I trusted his word, and there was something to worry about the engine is not ok. the truck didn't accelerate like it was suppose to, its slipping. I again told the guy when i can back from my trip and he acted like it was ok as well. equipment: TM4618H has a engine problem guys don't keep over looking the obvious. that's dangerous

Évaluation :

5

Very nice and professional staff. Thank you very much

Évaluation :

5

Everyone was great and had excellent knowledge and skills to help me get my work done. This place is amazing.

Évaluation :

3

The customer service slightly improved when the female manager was replaced by the current manager.

Évaluation :

3

There were rodent droppings everywhere

Évaluation :

4

Since you asked, I'll tell you. Your employees are very friendly and helpful. They are fantastic. But the unit stinks and I felt gross whenever I went in there. That may just be the way it is everywhere, but I'll never want to put my belongings in storage again. The first time I went to retrieve my things, there was a glue trap right in front of the door with a wriggling mouse stuck in the glue, which I then had to dispose of myself, and I couldn't even locate a garbage can, so I had to carry it downstairs in the elevator to the bathroom where I knew there was a garbage can. Maybe that's just the way it has to be, and I'll just never use self-storage again. But I do want you to relate to your employees that I am grateful for their assistance.

Évaluation :

5

I would like to shout out a huge Thanks to Cardel. He was very helpful.polite and professional. He made my experience delightful. I would definitely recommend this uhaul site to others. I had a lot going on that day and Cardel made everything easy for me, and explained everything I needed to know about renting a truck and storage as well. Thanks again Cardel 

Évaluation :

4

Tenants should be able to pay bill at anytime online and not have to call.

Évaluation :

1

From the vehicle not being ready on time, to not being empty, to bring charger for equipment that I NEVER received. UHAUL. Has been truly disappointing. I would not recommend to anyone moving or needing assistance.

Évaluation :

1

I will never store my belongings at this Uhaul.It hv mices.I brought 1200 dollar mattress.I come back after 4 months. Mices every where.I had to throw everything away.Building is over 50 years old.I will never store nothing there again..

Évaluation :

5

Good people to do business with

Évaluation :

4

Mice were a problem.

Évaluation :

2

We loved the customer service part and for the most part they were accommodating and helpful but the storage facility itself was a bit old, infested with mice and I believe rats too! We had a lot of our cloth furniture bit through. Mattresses and couches were destroyed. Not to mention how unsanitary that is to have nice chewing your mattress and relieving themselves on there as well! My "like new" king mattress is now trash. Thank God I got the insurance!!!! I'm doing a claim today!

Évaluation :

2

The facility hours are fine, they're open during prime hours of the day. Although, they advertise 24-hour access to your things, but in my experience even the after-hours access door locks up at 10pm; therefore, making your access code useless. Another big issue my wife and I experienced was mice/rats. It is advertised that your stuff is safe from chemical treatments that the facility has done to "maintain" their pest problem. Out of one week of going to my unit to move our belongings to our new home, three of those days in a row I saw multiple mice run from unit to unit on the third floor. Now, I'm in the United States Army, I've dealt with much worse conditions before, but if you're going to advertise you are managing your pest problems, I expect them to be managed better than what I experienced. Because of this facility, my wife and I had to disinfect every single item in our unit and throw many things away. This facility also almost ruined our 2 000 $bed. Again, some staff were very friendly and helpful, but the facility itself needs to be better maintained. It was a nice secure place for our belongings for the two and a half weeks it was there, but never again will I come to this place, or recommend it to anyone else. I prefer not to have more of my belongings ruined by mice/rats.

Évaluation :

3

Facility is old and the floors make me feel nervous about fall through the floors.

Évaluation :

4

Thanks for your service

Évaluation :

5

Very helpful Accommodating Pleasant

Évaluation :

5

The associates at this store were fantastic and very helpful and their customers service was excellent and and I will be using U-Haul again if I need too.

Évaluation :

5

Realignment of Door latch is a constant problem, hence difficulty in locking my Uinit, without getting help from the Office.

Évaluation :

5

x

Évaluation :

4

Very helpful staff. Rodents had been in my storage which was frustrating.

Évaluation :

3

I was not there for a full month. I think some of my money should have been refunded. I was even there half of the month before I took my things out. I think I got scammed. UHaul takes your money .

Évaluation :

5

First mouth free a big help

Évaluation :

5

Keep up the good work.

Évaluation :

5

Great job, everyone was very helpful. The return process was simple!! I really appreciated the process after a very long trip from Dallas to Baltimore. U-Haul thank you. Disabled Army VET.

Évaluation :

2

When i went to pick up my stuff from my storage there was Mouse dropping all over my stuff in my drawers in my clothes on top of my dresser tea stains from the mice was in my clothes the staff knows

Évaluation :

5

Very friendly, professional and great at what they do.

Évaluation :

4

Great service. I would have like it more if I could have had 24hr access to my storage unit.

Évaluation :

5

Representatives were kind , friendly , very knowledgeable and extremely helpful in every aspect of the storage rental process. I was very pleased.

Évaluation :

5

I had no problems with this site. It was fast and easy Great customer service. I just didn't enjoy the return truck process using my phone. It took me more then 10 mintues to finish the process.

Évaluation :

3

I appreciate the fact that you guys made every accommodation as far as the truck and storage. In any event my couch was damaged due to long bolts hanging out the door which to me is unnecessary

Évaluation :

5

The staff, especially Darnell, Sharon and the male manager, were friendly and very helpful to me. Facility was clean and I would recommend this location highly.

Évaluation :

2

Mice made a nest in my kids mattress and a few bags of clothes that I have to replace now the storage unit I had on the first floor the side panels are coming apart where I can see in the next unit

Évaluation :

5

This u-haul branch is full service and has storage facilities. A great place for your moving needs.

Évaluation :

5

Manager went above and beyond to help us. He truly made a tough situation better. He deserves a medal.

Évaluation :

4

You'll clerks were very helpful and they did their job

Évaluation :

5

Will always recommend and use this facility

Évaluation :

5

The clerk was so through, nice, and knew what she was talking about. Excellent customer service.

Évaluation :

4

The are problem I had was mice. None got into my personal contains.

Évaluation :

4

the facility was conveniently located close to home.

Évaluation :

5

the staff were all very helpful, courteous, professional and pleasant!

Évaluation :

1

Mice and dust is terrible. The receptionists don't always know what or how to do the job.

Évaluation :

5

Customer Service has been and continue to be Exceptional.

Évaluation :

5

Although, I had to cancel my reservation the same day, the service was excellent. The manager and the employer were both extremely helpful to me at a desperate time! Geneen, DE

Évaluation :

5

The service at this facility is OUTSTANDING!!! I HIGHLY recommend it to everyone.

Évaluation :

5

I really appreciate everything Uhaull have done for my family and me through all the year's. Merci

Évaluation :

5

Will use again

Évaluation :

4

Awesome service.

Évaluation :

1

Why you ask. Because despite me calling the first time I got this email for some other customer and specifically advised you of such and asked that you not us my email address, you continue to do so.

Évaluation :

5

Great place to storage stuff.

Évaluation :

5

Very good customer service

Évaluation :

2

should be able to close account/order by phone or on-line if you can make the reservation/order online. Shouldn't be made to come in. I have moved away.

Évaluation :

5

They were very helpful and made this chore much easier with their suggestions.

Évaluation :

5

Thanks

Évaluation :

5

Always pleased whenever I would frequent the facility.

Évaluation :

2

It was the most worst feeling ever, because of being not clear about everything I will try not to ever use Uhaul again. Bad communication between the people in the storage and customers service.7

Évaluation :

1

Customer service was slow. They work Eric was poor and they were lazy. They could do a better job at explaining things.

Évaluation :

1

Pure nightmare. And I was threatened. i haven't been able to store anything because I cannot get anyone of the workers to come outside and see why the door stays locked when the keypad accepts my code

Évaluation :

1

Customer service is key and this location fails in that area. Management is extremely unhelpful and unreasonable and most likely racist. I've commented on the bad management at this location before.

Évaluation :

5

All good - no issues to report. Very painless.

Évaluation :

1

When we went to pick up our furniture and stuff from the storage facility there were mice feces on our totes. We had two open boxes in storage and a roach came out of the boxes. GROSS 

Évaluation :

5

Very helpful.

Évaluation :

1

This place is invested with MICE!! I have mice droppings all throughout my child’s clothes & many other things!

Évaluation :

4

Great place to store some stuff.

Évaluation :

3

There were mice faeces in one of my u box when I picked them up. I couldn't acces the monthly rent information online or anywhere. The cost was more than I expected.

Évaluation :

3

Lots of mice poops on my furniture. I dont think the place is well maintained. Also, why they painted over the hinges that open the door.???? I was nearly not able to open the door.

Évaluation :

5

The place and safe and clean. Staff is very helpful and friendly.

Évaluation :

5

The associate that I spoke with on the phone said that my U Box would be available on the 13th, when we got there it was not ready but the lady at the desk went and set it all up for us herself.

Évaluation :

5

The costumer service was outstanding!!! I had to change a couple of things like the size of the storage room and my uhaul truck drop off location and both the ladies were very niice helpf about it!!!

Évaluation :

5

Move went very well using the UBoxes once again. Highly recommended way to move, flexible and very cost effective.

Évaluation :

1

It was a mess would Never send anyone there

Évaluation :

5

Great experience

Évaluation :

5

Employees are very helpful and friendly. Vehicle check-in was fast and getting a storage room was easy. Thanks you.

Évaluation :

1

(RAT'S) ATE THE CORD TO MY BLUETOOTH SPEAKER, WOULD HAVE BEEN NICE IF THEY WOULD ADVISE CUSTOMERS PRIOR TO MOVING THERE BELONGINGS IN THAT THEY ARE INFESTED WITH RATS.

Évaluation :

1

Working with U-box was a terrible experience. My box was 6 days late and there was no communication from U-haul. I was never able to get through to the u-box customer service line.

Évaluation :

5

Need to prorate storage fees.

Évaluation :

4

Very helpful staff. We have never used a storage unit before,so we didn't know what to expect. We were very pleased with the security, and cleanliness. This facility only has inside storage.

Évaluation :

3

-You should be able to utilize the larger doors after hours, since you pay additionally for that feature. -Can NEVER get anyone to answer the phone.

Évaluation :

5

Great!

Évaluation :

1

RJ was extremely helpful from beginning to end. He's an absolute asset to your organization and shows the ultimate customer service. I had a credit that wasn't posted properly, but eventually cleared