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david M.Customer Reviews for U-Haul Moving & Storage at Reid Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very professional and responsive
Jeffrey P.I never received my final bill
Douglas S.Great quality, great value, great communication with staff. My stuff was safe, and I had easy access. Moving in and out was easy.
Jessica M. | Expérience généraleWould like to thank all staff for their efficiency, knowledge, and professional service offered throughout our entire move and follow up following. They made not only our move more successful but also less stressful.
Karen W. | Premières impressionsThe two men who helped me get my trailer and return my trailer were nice, helpful, and knowledgeable.
Tara S.My first day with Uhaul went very well. The check in process was quick and easy and the facility was very well maintained. When I opened my unit there were items left over from the previous person but two friendly employees quickly came over to take care of them. So far I feel safe and confident at having chosen this facility to store my items. The location is a little out of the way but for the price and treatment I'm really happy I went with Uhaul!
Bianca A. | Premières impressionsOlder truck & No dolly when we got there & man found one in an other truck.
Diane D.When I left the rental location I had to call the store to ask the rep about a noise my the trailer was making, but I could not. The number provided took me to a call center and the person tried to help me and resolve the issue I had, however it would have been nice to call the store. Then before returning I tried using the website www.uhaul.com/share as stated in the signs; however, the website would. It find my reservation, only a future reservation. So I had to call the support number and i waited for 30 minutes to get someone to answer. Usually not a big deal, but I had wife and kids in the car not around the safest neighborhood.
Eddie D.Outstanding customer service from start to finish!
Carla Z.Clean and quick
Richard S.No one has yet contacted me about this outstanding bill from my last rental from yall and how I get a late fee dats date 2 days after I returned the rental . When I called to extend my rental it was no problem but when I returned it... yall charged me for 3 Days when I only rented it for 2 days didn't credit me for what I already paid nor did I get my 20 miles credit that I paid for from he beginning... but I'll be ther Wednesday morning to resolve all this... it's been 3 days and no one from uhaul at this location have yet to call me to discuss this matter..... it's could use better communication... I swipe my card for one price and when it get charged it always shows that price the $15-20 fee
Courtney B.got charged 98 dollars extra for gas supposedly being lower than what was asked for me to return it as. i was told to return it with a little less than a quarter of a tank and did as requested. even if i was slightly off how could it be 98 DOLLARS worth??! i was told i would be getting refunded said 98 dollars but have not seen it returned to my account yet.
Jacob B.the truck we rented out smelled very bad of cigarette smoke. i have asthma so we had to have the windows rolled down the whole time to try to avoid an asthma attack. also we were overcharged 20 miles. we know we only drove 32-34 miles maximum and the uhaul employee insisted we drove 56 miles. next time i will be taking a picture or video of the mileage and date and time when we have to use another vehicle. doesnt seem fair we had to pay an additional 16-20$ for miles we didnt use.
Aurelio M.If this uhaul doesn't have a a ramp? Or urgent uhauls w/ ramps?
Lydia M.Miles didn't add up for what was used and what was charged.
Aurelio G.long slow moving lines.
Carl S.My blinker went out during the middle of my rental. I was charged for the miles driving to get it fixed.
Jesse M.Drop off was seamless
Jacob M.The truck I rented had been vandalized the night prior. Someone had cut the fuel hose to the tank to steal gasoline. I was advised that the truck needed fuel. I went to the closest gas station to put gas in the truck. needless to say ALL the fuel got spilled on the ground (10 gallons). A big mess at the Exxon Gas Station. I returned to the rental place to voice the problem to the lady but her attitude had taken a 180 degree turn. She didn't care and I should call road side assistance. Everyone else at Uhaul was helpful.
Manuel N.My card was charged twice one for the actual fee of $61 and 14 $1000 which I did not make.
Francis A.When I returned the pickup I was received by a very rude employee berated me for not parking in the return rental lane, which I did not see the signs and didn't know about it. The employee had a terrible attitude and I got very frustrated with this and answered accordingly; terrible customer service
Guillermo M.This place rocks!
Dan B.Excellent service
Daniel H.Service and staff were top notch. I was having some difficulty with the straps for the tires as well as how to secure the chains on the towing trailer. Staff did the work for me without hesitation.
Rob K.Super friendly staff for check-in and check-out. I have zero complaints. Will definitely return when we need a Uhaul again!
Ryan H.I would prefer the vehicle to be filled with gas prior to pickup.
Mary S.How about not getting a speech about how I should have checked in online. I was there at 7am. The employee was late and then told me I should have checked in online and I said what good would that have been since I couldn't get the key until he arrived.
Mary L.great experience compared to other Uhauls. We will definitely use this location next time we need a trailer which will be fairly soon.
john C.Not clear on the return portion of the rental. After returning the truck I was advised that I would receive my itemized statement via email. Seemingly I got this survey first before I got the final statement.
James P.Exceptional customer service. I would definitely do business here again.
craig J.Walker was excellent. He set us up nicely and helped get our move going. Excellent staff.
James K.U-Haul reps are always helpful and ensure proper hook-up of trailer equipment. I like the consistency of using U-Haul, you know exactly what you're going to get and how it's going to perform.
Randal K.I made my reservation online and completed the information to speed up the check in process. We were in & out with the trailer in tow in under 10 minutes. De l'excellent travail!
Rick M.Van smelled strongly of cigarette smoke. Staff was excellent.
John B.The respective location is one of the most well-stocked U-Hauls on the south and east side of Tucson. Timely and professional always.
ISAIAH Y.Everyone is friendly and professional every time I've been in.
Dan B.Maybe not but equipment in the truck that was not ordered, I.E hand truck/pads. It took up valuable space in the cargo area and could not be removed with out being charged.
Antonio G.The trailer leaked hydraulic oil and left a large oil stain on my driveway. Also was very concerned that the brakes may not work right as I drove to Pinetop and back.
Tom G.Nothing much.your salesman was very nice and helpful
MARSHA B.The UHaul rep was very friendly and helpful.
JORGE V.Nice new truck, easy transaction beginning to end
Patricia K.Great service and flexibility!
Charles C.Great customer experience
SERGIO A.All employees were quick and attentive to details.
Todd P.Prices are just insane $200 dollars for 2 days with a truck wtf I mean is that normal if it is damn you guys have money fml
Jose Alfredo S.Over all perfect! Great service, very clean place, definitely will use this particular place in future if needed!
Erika O.Very good service and nice vehicles.
Migdalia P.Still need to see final bill and charges please..😁
stacey S.NICE TRUCK AND STAFF
Dean D.Excellent service à la clientèle. Both gentlemen working really went above and beyond
Janet B.Everything was find
JIM P.Great people there
rosa J.Perfect, thank you!
KELLY F.Have the reserved vehicle available!!!!!! Unfortunately I reserved a pick up well in advance however there wasn't one for me so I got a 10' box truck instead. The previous customer not returning the truck is a U-Haul problem not my problem oh really you made it my problem! Rather than offering to send me to go to another location to get what I asked for one of your three employees should have gone and gotten one and had it at the site for me.
Brandon M.Very smooth and friendly interaction.
Matthew R.There is some disconnection between u-haul and the branch or dealer. You are given a storage unit for free but it was a bit hard for the branch to assign it because they didn't have a way to find you had been given the unit for free for the first month. The u-haul operator mentioned an specific size for the free unit but you are given a smaller one. I was able to put all my belongings but at the begining it was hard to communicate with them. After some communication, they were very friendly.
Roxana M. | Premières impressionsJordan and all staff were great professional and helpful. Great staff and very helpful.
jordan c. | Expérience généraleThe reservation process was easy, the check in process was simple, and the staff were very friendly, informative, and helpful. Great experience!
Michael H. | Premières impressionsTony and Jordan were great. Spare carts very good. Convenient.
WENDY F. | Premières impressionsSuper nice staff, always helpful.
Kristel P. | Expérience généraleVery friendly, helpful and efficient staff. Facility was very clean and comfortable. Would definitely return.
DAVID H. | Expérience généraleI have used U-haul before an was very satisfied with there service..
christina m. | Premières impressionsHe interacts he’ll be interacting with the staff on several locations was excellent I would have to say job well done
DAVID P. | Premières impressionsQuick and friendly service, very clean facilities. Have rented a vehicle before at this U-Haul and was very pleased with quality of vehicle and service.
DAVID H. | Premières impressionsVery helpful people
BOB M. | Premières impressionsKyle was very helpful and made the process of renting a truck and storage unit very easy!
Trish T. | Premières impressionsThis U-Haul was above and beyond excellent thank you very much for your service and I will in the future recommend anyone I know that wants to use a storage facility thank you
virginia m. | Expérience généraleWell maintained. Sometimes discarded items were unsightly and unsanitary.
Charles H. | Expérience généraleUnfortunately the one on Golf Links Road E was completely full but they called over when they saw there was only one available at the other storage close by for me. Moved from MN. So greatful for all the great service from the small doors not accepting my card being rectified the next morning to everyone's smile.
Rebecca C. | Premières impressionsI would like to thank Rebecca for keeping the facility clean and be very helpful! Thank you Kyle for working with me!!!!
Michele Marie M. | Expérience généraleWe were very pleased with this facility.
Lynn R. | Expérience généralei like wen day help me to get a storage i am so happy that day wear respect and to get a storage and good price
Jesus E. | Premières impressionsVery friendly and helpful staff...very clean place and prices are affordable...I would highly recommend my friends and family
Juan F. | Premières impressionsThe individual that sold me the unit was extremely kind and helpful. Will recommend
Jason C. | Premières impressionsThey were very friendly, helpful, and professional! Yes I would highly recommend them!
Victoria F. | Expérience généraleThe manager, Kyle, goes above and beyond!
Lisa R. | Expérience généraleThe workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.
roxanne b. | Expérience généraleIt was a great experiance with Uhaul and the staff during my move. I had to set my stuff for a month in storage. both the move in and out and truck rental went very smooth.
brenda g. | Expérience généraleYour employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.
roxanne b. | Premières impressionsKyle and staff continue to be professional and courteous. Unless their location does not have the equipment needed, I'd be hard-presssd to rent anywhere else! Keep up the great work and excellent service!
Carl W. | Expérience généraleI've always use U-Haul and always been a pleasure using them and never had any problems at all I appreciate there help all the time and wonderful service
raul c. | Expérience généraleIt was really quick and easy getting a storage unit. It was also the most affordable in town.
Alfred V. | Premières impressionsKyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!
Lauren W. | Premières impressionsThe staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.
Richard S. | Premières impressionsIt is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.
Nicholas P. | Expérience généraleThanks for great service
Arturo M. | Premières impressionsGood old-fashioned customer service, like it's supposed to be!
Christopher L. | Premières impressionsDifficult to get someone on phone, expensive, people very attentive and nice.
jerold l. | Expérience généraleI am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.
stephanie t. | Premières impressionsI had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.
Virginia S. | Expérience généraleI was totally satisfied appreciate their services
raul c. | Premières impressionsThanks
Alfred W. | Premières impressionsKyle Wright was very helpful.
PETER J. | Premières impressionsAll staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.
Roald G. | Expérience généraleI am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either
Galen M. | Premières impressionsThank you. Smooth transition
natalia p. | Premières impressionsGrate customer service. The guy answered all my questions.
MARTHA L. | Premières impressionsThe unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.
Amy D. | Expérience généraleKyle and his associate are great and super helpful with all things.
THERESA J. | Premières impressionsLied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete
Antonio G. | Expérience généraleI would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!
Annette T. | Expérience généralePleased overall. Would use the Uhaul location again in the future without reservation.
catherine w. | Expérience généraleKyle and Kaitlyn were amazing.
Geoffrey C. | Premières impressionsKyle and his team are awesome! Keep up the good work.
GARY W. | Premières impressionsGreat service. Clean facility. Friendly.
Nancy C. | Premières impressionsManagement has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤
Lucille H. | Expérience généraleThey were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.
Venissa E. | Premières impressionsI first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.
Victoria P. | Expérience généraleVery clean! Good customer service!
YORVELITH B. | Expérience généraleThe only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.
Casey S. | Expérience généraleThe entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .
John J. | Expérience généraleExcellent service à la clientèle. He helped me find the right size storage unit.
Chunny P. | Premières impressionsI have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.
Lloyd G. | Expérience généraleVery efficient system. Easy to move in and out of. Very clean and secure.
Lisa L. | Expérience généraleThe storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.
Kimberly A. | Expérience généraleFriendly and efficient.
Timothy M. | Premières impressionsThe late fees are to high
TINA G. | Expérience généraleWe had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.
Judi B. | Expérience généraleVery professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.
Raymond M. | Premières impressionsTony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.
Marcos M. | Premières impressionsVery clean.
gabriel c. | Expérience généraleKyle is a very valuable, kind and professional employee. Nice facility
laurie j. | Expérience généraleThere where people use in drugs and know one cought it.
Darrell C. | Expérience généraleGreat service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.
stephen j. | Expérience généraleVery kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.
laurie j. | Premières impressions