Really nice and well managed! Glad they had carts to help move in and out.
SUSAN P | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Research Park
Testimonials From Recent Customers
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Couldn't see mileage because of a brake service light on the dash. Never received a receipt after checking vehicle black
Christopher GCache at the Old Monrovia Location was absolutely amazing.
ROBERT DWe have a picture missing. I don't understand how an 86 inch picture disappears? We paid all our payments on time. So, no one should have been in our storage unit at all! Please explain especially if you have cameras access all around??
Jesse R | Expérience généraleThere needs to be better visibility of key drop off etc. The street before you get to the parking lot and the front parking lot area isn't very well lit at night which I fault the city for that. I was a little confused about the instructions but I used the app and got my truck delivered on time and ready for the next family to pick up. Google maps only showed the storage facility but I looked around and saw a bunch of uhauls so I went to there and that's how I found the right location.
Michael RThe previous renter spilled juice or coffee in the cabin on the floor the seats and windshield and it wasn't cleaned. My husband and I had to clean ourselves
Daniel Mthank you brandon! great job.
John SOverpriced & the customer service could be a little bit better
Eric WThe lady that checked me in was great, it just made everything better.
Jack AThe U-Haul app isn't very good. I was unable to do the simple task of creating an ID, every attempt ended up in the same error. The app doesn't have a map of the lot to show where my lane was, so I had to go looking on the ground for my letter. No map also means it couldn't tell me where the keys boxes were. The key box locks were at a weird angle because the key boxes were installed with the lock hole straight at the building. If the boxes had been turned 90 degrees, I could have gotten better access to the lock and the keys once I opened tho lock. Also why use a lock that's removable? I was in the lot when the business was closed, it was dark and in a sketchy area. I wasn't happy about having to turn on the interior light of my car to take pictures of me and my license. I wish I had known I was going to have to go through that before arriving. Also why make that a requirement at the site? One last thing is the gas gauge was marked at 5/8ths on the contract. The gauge itself doesn't have this marking, so I wasn't happy about marking an indeterminate spot on the gauge. Why not just pickup and return full? I won't be using U-Haul in the future. I am guessing there is enough competition to keep me away. I am not happy about installing an app that isn't functionally very good because it makes me wonder about how good the security is. I will be deleting as much of my information as I can and removing the app too. I was able to reserve a vehicle for an after hours pickup that isn't allowed to be picked up after hours. This caused me to have to rent a vehicle that made me have to change my plan. Not fun and not acceptable. This is the last thing. I didn't know I was going to have to add a contact, in the app, before I could complete picking up the vehicle and that you were going to call that person at 5 AM in the morning. I was mad to say the least. Also I wasn't aware that person was even being called. Honestly I am still mad about that. Please don't ask if it's okay to call, just f'ing dial away! Also the app ran into errors here too. Why require these things at the site? It just doesn't make sense. Insuring the driver has their drivers license on location really isn't your problem to solve. Who would pay any tickets? You? LOL! Please don't respond as I don't care about your apologies, offers or whatever you feel like you want to say.
Jeffrey SI did everything mobile on drop off ! Very easy
VIncent bWhen I returned the truck the staff at the front desk took my key and told me I did not have to wait and I was all good. He say I will receive an updated receipt and my deposit refunded. I have not received my updated receipt or deposit back yet.
KIMIKA HQuick and simple return
LARRY LThe stores for our move were good. Dealing with the corporate number was never good, they had no idea where the uboxes were and when anything was going on.
ANTHONY HCommunication around a change to my install appointment was excellent.
James LThe mileage allowed was too low. There was no allotment for driving to my old house from the pickup or to the return location once I unloaded.
CHRISTOPHER BI did not have any issues with the process of renting my U-Haul online or during the in-store pick up. The representative acknowledge our presence as soon as we entered and took care of getting me in and out in a timely manner. Also, did not have any issues with the truck I rented. I do not see any needs in changing their approach to interactions with the public.
SANDY HThe people were awesome. The truck sucked. It shook badly when you braked. It pulled to one side. The drivers seat was worn out. The AC was OK. But it was available!
GEORGE SPerfect location
Herbert BDue to negligent of the warehouse forklift operator, two of my boxes along with many items of mine were destroyed.
Shawn CThe staff were awesome to deal with and the equipment was in very good condition! I will recommend to everyone. Carl Herring
CARL HSorry, for late reply. The installer helped me with my Mazda CX-30 in 2022. I was glad he helped me again for my mazda CX-50. He is an asset to your company!
Juan NMy pick up location was significantly moved in the last minute from one mile away to 30-40 minute drive. I had planned to walk there instead a had to arrange for an escort. The lack of cruise control in your trucks makes cross country travel challenging.
ANGEL VFriendly, fast, thank you
REBECCA MS.O.
ROBIN BThe lighting timers need to be adjusted. It was very frustrating to be in the unit when the lights went out and I'd have to stop what I was doing and try not to trip or step on anything while finding my way out and to the end of the hall for the motion detector to find me and turn the lighting back on so I could walk back to my unit and start back on what I had to stop when the lights went off while I was in it. This is not a dispute, but merely a suggestion to possibly alleviate future stress it might cause to others.
TERESA M | Expérience généraleGreat staff on both ends of the move—thank you!!!
CHARLES RHad no problems with trailer. We were able to move my father's belongings with ease and much more. Thanks
TOSHIYA AThis facility and its staff was among the best I have ever seen.
Shane J | Expérience généraleSoo efficient and dependable…great staff in Michigan and here in Huntsville too!
Daryl A | Expérience généraleClean, modern, easy.
Eric B | Expérience généraleMy experience was extremely stressful
TONYA HGreat experience with your staff to help facilitate my needs.
MARCUS JI think all locations could focus more on the overall cleanliness of the rentals, but I also understand it’s a fast pace type of business
DEWAYNE MThe cab of the vehicle had an odor, and the engine light was on.
BRUCE CThis site was not the issue, my problem was the initial location on governors rd where I was issued an u-haul that had a non operational air conditioner.
Larry GCar parking is a problem
Terry MThere was something wrong with the tires on the trailer. Vibrations could be felt when on the highway. Before you claim it was my vehicle, I have used 4 car haulers in the past and this one had issues.
Jeffrey BFlexibility and professionalism was outstanding. Great experience at this facility. Staff was excellent at all steps of my process.
Shane J | Déménagement en ligneUhaul calls you a LOT and you are not able to confirm or make changes online. I'm not sure why there is an app if you can't edit your reservations. I loved that I knew pricing upfront. I also loved that they were flexible with pickup dates (to a degree). THANK YOU!
Tiffany JGreat experience!! Thank you!
Delvetra C | Expérience généraleChris and Brandon were an excellent help. They helped me obtain my UBoxes for unloading and had them all ready for me when I needed them. I will be using this location again because of their personal and friendly service.
Taylor ROur move with uhaul, using the pods was a disaster from the beginning. Do not use this service unless you're prepared to do extra work while still being charged the same price.
john cThe 2023 9' cargo I rented was a nice van with 14k miles and in good shape. However it was extremely dirty both inside and out. They said they didn't have enough help to clean the vans. The windows inside and out were extremely dirty and actually hard for me to clean on the fly without the proper supplies. The interior and exterior were filthy too. Everything else was great. Rental was easy and reps were helpful, knowledgeable and nice. I tried to swap it for one of the two others on the lot but they were in the same shape unfortunately.
LESLIE CEasy process for reservation. Check out of the vehicle and equipment was good. Check in was good also. Although, I would prefer receiving a receipt for my complete trip. I over estimated my total mileage when I made the reservation so I would be safe on the final bill. I ended up driving nearly 200 miles less than I anticipated and did not get any confirmation of a refund.
FRANKLIN HTruck check engine light was on. When I told technician he said it was a known issue. It would have been helpful for me to know when picking up the truck so I didnt worry.
STEPHENIE PAll good
John SGreat reps
Jerlene J | Expérience généraleThank you. Easy pick up and drop off.
Reggie PI wish I would have gotten names but everyone one on staff today was wonderful. Thanks so much.
Christa TTechnician removed a splash panel from the underside of the vehicle when installing the hitch. The splash panel was not replaced and was not returned to me when the work was completed. I called the office on 08/03 and spoke to an office attendant requesting that the panel be returned to me. They stated that a manager would call me back. As of this afternoon, I have not received a call back.
Brad EI really appreciated Chris Holman we rented for a year and he was very understanding on some circumstances thank you Mr.Holman with a heart like yours you will continue to be Bless Thank you🙏🏽😇
Gloria S | Expérience généraleOther than lacking the availability of a service dolly, the store had everything I needed for my move. It was a very smooth and fast process to pick up my rental and be on my way.
Adam GThanks to the staff for assisting me
Tramell R | Expérience généraleThank you for all your expertise and assistance.
lametrie h | Premières impressionsThe manager Chris was more than great and went above and beyond to make sure my experience was the best I have had at any storage unit. He deserves a raise!
GEORGE S | Expérience généraleIt would be helpful if lights remained on longer when you are inside a unit.
Nicole C | Expérience généraleThe storage facility is set up well to easily load and unload your truck into storage with carts provided. Only way I want to store stuff.
Todd S | Expérience généraleMaybe an additional motion sensor closer to foot traffic would be helpful not at the end of the hallway. Position suggestion intesections turn on lighting for all directions.
KIEAIRE H | Expérience généraleBest Sorage And uhaul experience ever 10/10
Dorethia C | Premières impressionsHelpful, honest, kind and friendly are the characteristics that describe the staff team! It was a joy to work with them!!!
JAMES M | Premières impressionsStorage is a long way from loading dock.
Geneva M | Déménagement en ligneGreat customer service!!
Delvetra C | Premières impressionsI have used this location twice now and have always felt safe with my belongings as well as myself when in the facility.
Rebecca W | Expérience généraleVery clean. Very organized. Map helped us find unit easily. The unloading decks were fantastic.
TAMMI E | Déménagement en ligneNA...
Michael T | Expérience généraleI cannot remember his name, but the gentleman who checked me in and made sure my space rental was all set up and the first month rent coupon applied was terrific. It was afternoon on Monday. He was a younger gentleman, very tall, slender with classes. He was terrific. Was helpful in my check in for the equipment as well at 15 mins before they closed on Friday. Super nice and efficient.
JENNIFER M | Premières impressionsI am truly grateful for this UHaul location and staff. I used the facility after relocating to Huntsville while in temporary housing. I often needed to access my belongings and found it very accommodating. I felt my items were secure and in a place that would keep them in good condition. I highly recommend this location for your storage and moving needs.
Lena B | Expérience généraleEveryone was so friendly and helpful during the process. They answered all of my questions. The general manager was also very kind and helpful. Overall it was a great experience!
REGINE W | Premières impressionsI always feel unwelcomed at this location but it's the closest location. When you walk in the employees act like you are interrupting them or like you are trying to steal… they are really rude especially the older gentlemen that work there. But I get what I need when I use the facilities I just wish they treated me better that's why I always use the self help thru the app!
Alexia W | Expérience généraleProfessionally runned operations
Bradd S | Déménagement en ligneGreat first impression. Friendly staff, clean, and state of the art facility at a better price than its competitors.
Miles W | Expérience généraleFriendly and helpful staff. The facility is clean and has state of the art security.
Miles W | Premières impressionsFriendly and helpful staff. Very good first impression
Miles W | Déménagement en ligneInstall another motion sensor in the middle of the hallways. After approximately 10min they'd time out and required you to walk to the very end of the hallway to turn the lights back on.
William B | Expérience généraleStaff was friendly , accommodating and helpful. The facility was very clean and accessible! Thank you all for a stress free move.
Lakima B | Expérience généraleThe staff was great and helpful but due to the prices I wouldn’t recommend.
MIRACLE W | Expérience généraleStaff was very professional and helpful.
DIANE C | Premières impressionsGreat customer service and courteous information about what they have in their store! Definitely recommend them!!
Jessica D | Expérience généralePeople are down to earth and friendly. Place is clean and well kept. Price was pretty high in my opinion but if you are able to afford it then it's worth it.
Christi C | Expérience généraleCache was amazing! She greeted me with a smile and was tremendously helpful in helping me rent out a unit. Her customer service was off the charts!
SAVORIS I | Premières impressionsThank you for the great service during mu son's transition out of the Army. You were in the right place at the right time.
Frank P | Expérience généraleUnit contents stayed clean and dust free. Very pleased.
DAVID H | Expérience généraleLOVED THE OWNER! mr. chris was so polite and kind throughout the whole interaction! made me feel really comfortable with the free months storage and explained the entire process in a way that i would recommend this location solely and use his facility moving forward to store my belongings ! also all staff was polite and helpful in the entire process from calling to set the reservation on the phone to when i was leaving, in making sure i had everything i needed. loved this experience during a tough moving process that left me with my belongings in a uhaul for two days and getting the free storage and pleasant experience made up for the hassle genuinely!
anaya m | Premières impressionsExcellent location and professionalism.
Michael T | Premières impressionsVery friendly staff. Very clean facility.
Al C | Expérience généraleCleanest storage facility ever seen.
Brett H | Expérience généraleGreat service
Jeffrey F | Premières impressionsReally happy with how everything was designed to be so efficient. Really nice setup.
Daryl T | Déménagement en ligneThanks for being there.
EVELYN B | Premières impressionsThey are SCAMMERS!!! they charger you for gas that’s not really in the truck and lie about mileage…
April P | Expérience généraleAs someone who has seen a lot of rear entrances. I definitely recommend using the front one here! After physically seeing 50 un-rentable Uhaul's for weeks, At a time. I reserved a 26ft Box Truck, Had my certified driver pickup and deliver to their largely, unknown facility. On Old Monrovia Rd, In Madison County, Al. The staff is reliable and friendly and any problem you may have. The staff handles with the most integrity. I've seen as an owner, For quite some time now! Would recommend to anyone for storage. And or Shipping needs. If you rent a uhaul, your first month is free. How could you not? Ask them, not me.
McKinley R | Premières impressionsThe facility was extremely clean. The attendance were very helpful. This was a great experience for me.
jimmy s | Expérience généraleCache was so nice and helpful! She made the entire process easy and stress free. Cache went over all of the options for me and help me pick the best choice for what I needed.
JASMINE P | Premières impressionsEverything was perfect!! I wish this location was closer to where I moved so I could continue storing things here. I love how open and brightly lit the units were. The fact that there is a camera monitoring them by staff also adds an additional level of security too. Great, knowledgeable and informative staff!! This location is the best ever!! Keep up the great work! :)
tiffani d | Expérience généraleThe women who helped me that evening were very helpful and sweet. I had a rough day moving stuff in and they cheered me up. Jaden was also a great help with how to unload my stuff off the truck. Definitely recommend this location for any rental needs!!
Jessica D | Premières impressions