Customer Reviews for U-Haul Moving & Storage at Ridge Rd

Évaluation :

1

Violence on behalf of U-Haul employees against potential customers should not be permitted, and this simple precedent was violated a) when U-haul employee threatened me with physical violence and b) when I called 911 and the employee, possibly Miranda, physically named assaulted me at U-haul on site, placing my physical safety at risk, and I maintained unwillingness to participate in such violence.

Évaluation :

1

When bring back the van the employee had an attitude and was not easy to talk to .

Évaluation :

5

Quick and easy, friendly and helpful!

Évaluation :

3

Rented a truck, which I had to return because they would not extend the rental, but could give me another truck. I had to unload and return. Then, the other truck had a terrible smell of cigarette and the ignition key got stuck.

Évaluation :

4

The only inconvenience was that I was not allowed to extend the rental.

Évaluation :

5

Nice job

Évaluation :

3

Too confusing

Évaluation :

5

Great service easy

Évaluation :

5

Nothing. Person who helped me was very helpful and process was easy

Évaluation :

5

The usual good service

Évaluation :

5

Lee doing what you are doing!

Évaluation :

5

Both people I dealt with at this drop off location were very friendly and helpful. Since I dropped off during normal business hours they said I could just park in the equipment return area and my receipt would be emailed to me. I did that and the receipt was e-mailed later in the day as promised. A very positive experience.

Évaluation :

5

Customer service reps were very professional and friendly. I appreciated it!

Évaluation :

5

Very professional from the beginning to the end.

Évaluation :

5

The only problem i had was with the link to do the vehicle inspection. I was not able to download the photos and the link expired before i could get the photos to download. I had to request a new link.

Évaluation :

5

Everything was great easy in and out.Gary was great!!

Évaluation :

2

Truck smells like an ashtray, very slow service, no customer skills at all. Apon return I sat in the return spot for about 10 minutes and nobody showed up to take care of my return. I went inside and waited in line for about a half an hour. On a Saturday afternoon there should be more then two people available for customer service. The line was around 10 deep with two employees available. My time is valuable, I had to wait for to long. This is not good customer service and I will think long and hard before I am a return customer. When I went back in on my pickup to mention the strong smell of smoke in the cab of the truck, I was asked if it was cigarettes or weed. I was then told cigarette smoke was not a problem. I don't think that is the proper statement. The windows say no smoking, not no weed smoking. Needless to say I was not very impressed with my experience.

Évaluation :

5

Not the Movers S.Miller, But UHaul overall highly recommended

Évaluation :

5

I love it just wish it was a little bigger you guys should add virtual viewing of the storage units that way we as customers can get a better idea of the measurements

Évaluation :

3

Follow online orders I did not say I wanted the Safemove for 14 I ordered it online myself I didn't check the box but somehow the associate added it on to my order when I went in to pick up my truck

Évaluation :

5

The person that rented me the Van was super friendly. They turned my day around at after having a bad experience trying to rent a truck for at home Depot.

Évaluation :

5

Advertise your hiring eather to the work from home call centers or in centers locations cause they need more people and ik roadside as a whole needs more as well preferably on the follow up/ transload team

Évaluation :

4

Customer service was awesome but the vehicle itself smelled like urine and filth which made it a difficult ride.

Évaluation :

5

The person I met with was very professional and helpful. I pulled in and was out with my u-haul trailer in 10-15 min. I was ver impressed!

Évaluation :

5

Great service

Évaluation :

5

N.D.

Évaluation :

5

Philip the employee was great but he was the only one there and consequently too busy for proper customer service

Évaluation :

3

The employees are wonderful at this location I go there to fill propane a lot. Rented a truck today and it was disgusting, someone had spilled something on the dashboard and had gone down in the vents. It smelled like gross feet and burned my throat. Had to drive with both windows down and no air on.

Évaluation :

3

Service was very average. Vehicle was old and its performance was disappointing. The vehicle seemed underpowered and driving it was not a pleasant experience. Vehicle seemed to be near the end of its useful service life. Poor acceleration, noisy engine, generally poor performance. I returned the vehicle earlier than the agreed upon time and I still haven't received a final bill via email more than 12 hours later. The representative I dealt with seemed disinterested, was generally uncommunacative, and in no way could be considered friendly. Honestly, I was very unimpressed with how I was greeted and treated. I'm supposed to rent another moving vehicle later in the month and, due to my recent experience, am seriously considering looking elsewhere. You can do better U-Haul, much better.

Évaluation :

5

Great job

Évaluation :

4

The alignment on the steering wheel of the 17 ft truck that I rented was all out of whack. Certainly something that needs some love and care, but other than that it was an easy process.

Évaluation :

4

Quick and easy for both pick up and drop off

Évaluation :

2

Reserved 12 x 6 trailer days ahead and when I went to pick up the trailer, it was there but not usable due to a wiring issue on the U-Haul equipment. I asked to exercise the U-Haul policy stating if a unit is reserved ahead of time but not available to pick up at the scheduled date. U-Haul will issue the customer a $50 credit. I was told this didn't apply because the trailer was there and the U-Haul doesn't state that it has to be usable condition and ready to go. Really!! Is this the best U-Haul can manage in today's competitive environment? In the future I won't think of U-Haul as my go to and won't be recommending U-Haul to friends. Good luck U-Haul

Évaluation :

2

I rented a van for less than 2 hours. I had a 4 hour rental time frame. I was charged for a dollie with wheels that I never received and overcharged for the rental that was supposed to be $19.99. I was charged $29.99. I returned the van with a full tank and when I checked out I never got my refund or my receipt. I walked out with the assurance that my receipt with adjustments would be emailed to me but I never received the email. I am not a happy customer.

Évaluation :

2

Never received my email with the receipt.

Évaluation :

3

The employee working the day I picked up the Uhaul was alone and there were 5 people behind me who were getting angry having to wait so long.

Évaluation :

5

Thank you Kyle Miller !! Awesome U-Haul customer rep!!

Évaluation :

5

All good

Évaluation :

3

Location was ok easy to find and drop off. Stood inside waiting for someone to assist for 7-10 minutes. They took my drop off key but did not walk me through the after use inspection like past experience.

Évaluation :

3

The website was terrible and I w aisted an hour trying to return the van I rented. I may not rented from uhaul again because of this

Évaluation :

3

the van was dirty inside. There was a sticky drink spill in the riding area. The oil light was on (said 0 % oil life) when I questioned it the office person was put out and said "don't worry about it"

Évaluation :

1

We orig. rented the pick up truck & car trailer for 4 days, we went to your Long Pond Rd., Rochester, NY location to check the car trailer. While we were there we check 2 pick up trucks, They were perfect & very clean!! We decided we needed to add an additional day to be sure we could get it back on time. Told I needed to call a scheduling dept. the person I spoke to was great, told me to call back next day and she would need to see if she could get us another truck as the one we had was rented for that day, When I called back she said she was able to get us Truck & trailer, however from the Ridge Road East Location. So far great!! When we got there day of rental the truck was disgusting!! I have pictures as well as the rental person also marked Truck was not acceptable. As we had time frame to get to car to factory we needed to take that truck. The floors, doors, seats, door handles , area behind seat seat were all loaded with mud, fast food papers, crap and something spilled on on seat upholstery, Also truck stunk with cigarette smoke. I had to use straight simple green (lots) to remove the sticky stuff from steering wheel & door handles!!!!! We used 55 gallon trash bags to cover the seats!!! When we returned the truck & I complained (another person other then when we picked up) said that someone must of done bad job of cleaning. Later I was told this Truck had been stolen & was a recovery. Our satisfaction with this rental Is if anything you owe us!!!!!!! If we had any other choice we would never had taken that truck!

Évaluation :

1

Customer service does not exist here. Online day before check-in (skip the line promo) doesn't work! With the rude employee and filthy cab check out was more than an hour long. The truck was old and not safe, not fuel efficient (green bars always at 1 unless not pressing gas pedal) virtually impossible. Steering was bad pulled left constantly. Constant high pitched whistle caused migrain. Air conditioning not cold aND heat from engine was too intense. Also your gas refillsystem need to be improved and what I mean by that is that old truck should have a full tank of gas he should be returned with a full tank of gas if I'm traveling 2000 miles to shouldn't be giving me a a truck with less than a half a tank and then expecting me to fill it up to a half a tank I ended up giving you guys $50 worth of free gas because your trucks are inefficient and system is flawed. How do you measure a tank that you cannot see, also there was only a 30 gallon tank, which makes driving cross country very difficult when gas stations can be 250+ miles apart from each other. We were stranded 2x. Overall uhaul failed big time and I will never use this company again. I do not recommend uhaul for anything go enterprise cleaner trucks and with actual customer service.

Évaluation :

5

They're drop off spot was well lit and I used the mobile drop off steps which made it super easy.

Évaluation :

4

Very professional customer service! Clean and friendly. Always a customer, Jasmine Melendez

Évaluation :

5

The location was great and the staff was helpful. The only issue I had is with uhaul itself. The app did not work to drop off, I wasted 1 1/2 hours trying to reach someone for help after 13 hours of hard work. Still have no idea if they got my rental taken care off.

Évaluation :

5

All employees at this location were great and very helpful! The truck rented worked nicely for what I needed! They eased my frustration experienced with the UHaul app!! Thanks to your great customer service at this location!!

Évaluation :

5

The people working were so nice and helpful!

Évaluation :

1

We picked up our cargo van on Saturday morning as we've done satisfactorily for the past 15 years and both myself and Mrs. O'Byrne(the payer) came to the same conclusions independantly and we both commented after we dropped off the van a few hours later. Both desk employees, pick up and drop off, were very rude, apparently untrained for their positions and acted as if they were doing us some sort if favor. We both noticed their exceptionally unprofessional behavior independantly and were both insulted by their demeanor. We will not need U-Haul's services going forward.

Évaluation :

5

The drop off location was in NC

Évaluation :

5

Nice and smooth

Évaluation :

1

I was told that I was getting a pick up truck and never did I got a ten foot box truck the truck had every maintenance light you could think of on the truck was dirty as hell I am really not happy about any of this if o could have somone call me from uhal that would be great

Évaluation :

5

The staff were efficient, knowledgeable, and courteous.

Évaluation :

2

Im not a fan going extra mile going to uhal website and doing the process of dropping of uhaul i would just like to drop of rental after hour the gentalmen said i can scan the barcode in the front door it didn't work was on hold for 15 with uhal to see if how to just tell uhal i drop if rental but was wating to long i hung up on top of that the guy said if you don't do the website drop of bull they will charge me 20 wtf is that .. this was never a problem back then not happy with uhal drop off situation.

Évaluation :

1

I have been trying to speak with a corporate manager for a week straight now. Calling and emailing every day. First the truck we reserved was given to someone else with no notice to us at all. They said there was nothing else available. I called to say what happened ask for a credit back and help finding another truck ASAP. They said there is another 10' truck available at the same location 6p pickup on Saturday. I expressed how I now needed to pay another crew member extra to pickup on a weekend due to uhauls poor communication. Crewmember gets there just before 6p on Saturday and he's told there is no truck and that we canceled our reservation. We certainly DID NOT. There was back and forth. I tried calling corporate while he was there, but it was mostly pointless bc it was a weekend. He was finally told that they had a cargo van, this was not large enough for us but it was better than nothing. We took it. But we took it under the condition that the branch would hold and call us when the first 10' truck came in and was available so we could swap it out. That never happened. Me instead worked harder and made extra trips and crew members went into OT. Again, I called every day and sent multiple emails detailing what was going on. I expect a call so uhaul can make this right. We JUST set up the corporate account for this job and at this rate we'll be using penske or enterprise moving forward bc uhaul has not done anything to correct their mistakes.

Évaluation :

1

Personnel that was at the store at check-in was difficult, did not communicate and was not helpful. HUGE signs on the outside of the building indicated where to go and stop to return equipment. After waiting there 10 minutes, I went into the store and the person said I should go to the to the side of the building. Once he came outside, he stood near the building and stared at me until I asked what he needed. Then he indicated where to park the trailer as if I should have known exactly what to do and where to go.

Évaluation :

5

Nothing.

Évaluation :

5

The Boyz there were awesome and did everything I asked...it was just what expect from uhaul

Évaluation :

5

Rien

Évaluation :

5

APP for uhaul was very slow and difficult to use.

Évaluation :

5

Job well done, great to know you are there for all of us... Respectfully yours, Robert

Évaluation :

5

Connected the trailer and ensured it was safe.

Évaluation :

2

We were told the plug was a simple 5 minute fix- appt time was changed without consulting us then over 2 hours went by as the person struggled to replace only the plug. He was watching a YouTube video of how to actually do the plug change. He “thinks he has it right” but the brake controller is now flashing and the dash cam isn't working. We filled out a a complaint.

Évaluation :

5

Great experience

Évaluation :

1

Storage manager was garbage. I have been out ifnthe unit since Dec 2021 and it April 2022 and I'm still being charged for unit. Get it together uhaul.

Évaluation :

3

1875 east ridge road rochester ny need more staff And need to be more efficient. Have a Bless Day

Évaluation :

4

Do not like the centralized calling; any time I attempted to call the listed number, I was farmed out to an off site center where: sometimes I was re-directed to the wrong Ridge Road U-Haul site; left a requested return call message for the manager (which was never returned); or was properly connected to an on site employee who was unable to answer all my questions regarding services.

Évaluation :

5

I personally never had an issue there with the people,some time it was a wait to pay my bill. The wait was understandable when someone was renting a truck that was ahead of me and there was only one person there at that time and a long line. When days were busy I paid online.

Évaluation :

5

Only thing I didn’t like is when they say there not going to charge and they did charge got the refunds back but rest is fine

Évaluation :

5

Good service good people two thumbs up 👍

Évaluation :

5

The gentlemen was new he was still Being trained but was very nice.

Évaluation :

4

Thank you! Happy New Year!

Évaluation :

5

I liked the store

Évaluation :

3

Confusion as to were the unit was. Lock? No lock? Ended up having to pay for another lock/key.

Évaluation :

5

Very Great Services. Peace

Évaluation :

3

Overall convenient, safe & clean, but found a dead mouse upon move out which is quite worrying. I guess the mouse and rat traps everywhere aren't just for show. I've stored belongings in several places and this was the first time it happened.

Évaluation :

4

Facility was clean and well-maintained. Jose and Roger (his name might not be Roger - he was working on 11/7/21 and processed our move-out) were super nice and helpful. Everyone else who worked there was incredibly rude. Almost as though they went out of their way to be so. Customer service training may help. Just basics like remember it's okay to smile, greet your customers, don't act like you are doing them a favor every time you have to do your job. Kyle was by far the rudest, but all of them except the two mentioned above were just awful. Facility was great, though.

Évaluation :

4

Only problem is you over book storage units and what I reserved wasn't available so you up charge me which is poor business practice. You cannot tell me an organization the size of yourselves can't have a better control on your available vs. rented inventory. Almost seems shady frankly.

Évaluation :

2

Very rude customer service

Évaluation :

1

Hey Kevin. Not sure how my experience differs from others but others but I constantly had mice in my unit for almost the full 4 years I was there and they nested in my rug, carpet tiles, packaged tv wall mount hangers, tub/box of hand tools and memorabilia and had feces all over the place that ruined a floor lamp and required me to clean everything I had in storage from my 2 bed apartment. I filed a claim with Joshua Buzi at repwest and they said they would get it to local managers to review. Can you tell me how that is going? I would like to be compensated for the items that were ruined trusting that my possessions would be safe at your location. Its not much. I handled most of the issues with my own sweat equity which was actually very tough and big job that I was not planning on doing. I will wait until I hear back before I review further. As of right now, this is my review for you. Merci.

Évaluation :

5

Store manager a gentleman and helpful and is completely knowledgeable

Évaluation :

3

The reason I answered "No" to question #5 is because I found rodent droppings and what appeared to be urine on several of my items all of which I had to discard. I didn't keep food in my unit and I tried various recommendations which still didn't keep the rodents. I have been advised to file a claim.

Évaluation :

5

Everyone was very helpful with anything I needed, my things are safe and dry. It was a huge help to have this unit when I moved into a new home. Merci!

Évaluation :

5

I thought the equipment and service was a good value.

Évaluation :

1

Staff is very rude, unable to get through when you call most of the time you sit on hold for an hour. Then you reach an very unfriendly person.

Évaluation :

5

there was broken glass in the unit, otherwise it is ok

Évaluation :

4

Need more bigger storage units but other than that it was good

Évaluation :

5

Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!

Évaluation :

5

Helpful staff. Assisted when needed.

Évaluation :

5

I was an angry customer and Kyle's calm demeanor and professionalism helped me relax. Problem solved

Évaluation :

3

Need to be better management

Évaluation :

4

Scanning the card wasn't always successful.

Évaluation :

5

Kyle was extremely helpful.

Évaluation :

3

I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.

Évaluation :

5

only thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the future

Évaluation :

5

No problems. I would certainly recommend this place to others.

Évaluation :

3

My storage unit was overrun by mice. Anthing that was wrapped in paper was shredded and they urinated on my furniture. So much was ruined. Threats to sell my possessions during the pandemic was a horrible experience, especially after I had spent so much money there. Customer service, terrible. What a horrible attitude. Get another job. This one is making you miserable and I am sure your pay qualifies you for food stamps

Évaluation :

3

very expensive Quick to auction off people's personal possessions way to soon during the WORLD WIDE CRISIS Heartless.

Évaluation :

5

The waiting sometimes to pay or why ever sometimes you need more staff. Other than that every was great experience

Évaluation :

5

Always a pleasure to do business with uhaul..

Évaluation :

2

Overall the storage place is nice and secure with the gated entry. There is light outside the units but no light inside making it hard to see. The area is clean and well maintained but there is a bad rat and mouse issue. The droppings were huge which lead me to believe it is rats. I found a dead small mouse outside my unit as well. They got into one of my bags that you heat up in the microwave and put on your shoulder. Apparently it had grains in there which they sniffed out. They tore it up and got grains everywhere, they made nests in my bedding and chewed through some cardboard boxes. There were several bedding comforters with rat pee and poop and grain where they were clearly sleeping. I'm having to get all my bedding cleaned and some have to be tossed because they chewed holes in it.

Évaluation :

2

Found some mice/rat droppings 3-4 months in and notified staff. Manager gave us his card and said they exterminate regularly and can't control what people have in their storage unit. Moved out a couple months later and everything was FILTHY. Rat/mice droppings everywhere and on everything. Didn't purchase insurance because I didn't think this would be an issue. Would've went with the climate controlled unit had we known this would be an issue. Should've known better I guess. Appreciate the college student promo though.

Évaluation :

5

The staff at the facility was super friendly and helpful, thanks!

Évaluation :

4

My experience was excellent other than that I just have one thing that would really really help people (that's why I didn't give five stars). Please please please please please please please I beg of you, do something about the fact that you highly overestimate how much can fit in a storage unit. People rely on your estimates for their move. They do not have their own experience with this. The same problem goes with the u-haul trucks. A storage unit for a one bedroom no way fits a one bedroom. Same with a U-Haul truck, as experienced with a separate apartment's contents by a family member. Even the one to two bedroom storage unit and the one to two bedroom U-haul truck do NOT fit all the contents of a one bedroom. My family member had to change U-Haul trucks twice. Even the moving company I used said that you guys were overly optimistic when it comes to thinking what fits. I am not sure that you realize the implications of this overestimation. If you cannot fit everything into a storage unit, you have to change storage units, which can be an extreme stressor. I had to try three different storage unit sizes. If there is a U-Haul truck that does not fit everything into it not everything can be moved and precious things have to be thrown out and repurchased. I am not sure if the person that owns the company has not moved or experienced this or what is going on. I would recommend sendng out surveys asking people what size fits or so if it is such a problem. I would recommend you do something about this. I don't know why this is done by your company. I don't see the benefit to your company. We are puzzled by this, because you are a very very wonderful company other than that. Your staff is kind and patient, your return policy is excellent, and you are more than willing to help out. In summary, your company is amazing and awesome and your customer service is absolutely excellent. I just went into my recommendations because I thought it would help you with your future customer service as well as your customers. I am sure you want only the best for your customers.

Évaluation :

4

** Sat night at 10pm went to exit ouside storage as I had done numerous times — the gate wouldn’t open — called UHaul call center who tried GM multiple times and then 911 Irondequoit PD ended up on a call w GM — was instructed to PULL UP about 1 foot closer & push remote - gate opened— POST new SIGNS — I was about 8-10 feet and gate DID NOT OPEN!! Got out 11:30 PM after a long day packing a UHaul trailer

Évaluation :

5

Your manager is the best in the world, my experience with him is excellent and great.

Évaluation :

5

Molly and Lorenzo were the sweetest, kindest, most patient people ever! What could have been a terrible and rushed and scary experience was instead surrounded with caring and understanding and efficiency. I truly cannot tell you enough how wonderful they were and how great they were at making my day.

Évaluation :

5

Lorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experience

Évaluation :

2

Rented storage unit ahead of moving truck arrival. Tried to reach local office by phone to make arrangements for trailer for several days with no response. Nobody answers the phone at this location and staff seems untrained and uninterested. Several people were there in person complaining about truck rentals and inability to communicate with staff. Rented storage for less than a month and are now attempting to reach office again to cancel since we no longer need unit. Once again, no answer. Would not recommend.

Évaluation :

5

The Staff at Ridge Road was excellent even when I had challenging times I want to Thank you for really looking out for me .Thankyou for all that you do Best , MiaH Leslie

Évaluation :

2

I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.

Évaluation :

5

Lorenzo Vila waited on me and made the experience very enjoyable. In the past few years my experience with this particular outlet was not good due to employee attitude toward customers. Kudos to Lorenzo for changing the culture at this site, paying customers provide the undergirding for its economic survival.

Évaluation :

3

When I moved out of storage unit I was charged lock fee and for whole month storage. & I moved out early

Évaluation :

5

I've hardly ever had an issue with Uhaul. Ive used many different roch NY Uhaul facilities and they've always been great.

Évaluation :

3

My belonging got ruined I had mice feces all over my bed and couch on top of mice turds everywhere I mean besides that that’s the only problem I had I will not store my things here anymore all my things where new and now there ruined so that’s my experience

Évaluation :

1

I will never use Uhaul again. It's 6 days after I moved out of the storage unit and closed online and has gone into the store 2 times and called all week and no one has resolved this yet. This is just poor customer service and experience.

Évaluation :

3

For only 2 people being there, they tried their best. Waited 45 minutes to get my storage unit. Had to do it twice to get the bill correct as they didn't do the 30 days free. Went to where they told us to go and had to wait another 15 minutes before the poor desk person could come back and show us how to enter the unit and find our storage unit. They did the best they could. The U-Haul app? TERRIBLE!! standing outside trying to get everything done (that could have been done beforehand except you had to be AT The facility - TERRIBLE!!!)

Évaluation :

2

Need to staff more people on Saturdays. I waited an hour with 4 people in line because there was one person doing everything for. Unacceptable!

Évaluation :

1

Online it advertised that the unit could fit a 1-2 bedroom apartment. That was not the case as I couldn't get 1/4 of my things in that into the unit. I moved from a 2bedroom apt. That was poorly advertised. I had to upgrade to the largest unit

Évaluation :

5

Le service a été excellent. Process was easy and quick. Staff were friendly and helpful.

Évaluation :

5

Aucun

Évaluation :

5

Customer service was excellent

Évaluation :

1

over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs

Évaluation :

4

Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾