Customer Reviews for U-Haul Moving & Storage at Rio Rancho

6301 évaluations

1463 Rio Rancho Blvd   Rio Rancho, NM 87124
(N of Sara)

(505) 892-1344

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(505) 892-1344

1463 Rio Rancho Blvd
Rio Rancho, NM 87124
(N of Sara)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing. The 2 women that helped me were spot on and great!

Michael G. 
Évaluation :
5

It would be much better to pickup the rental at the desired location. I thought I was making a reservation for pickup close to my house but was told to drive out to Rio Rancho, NM to pick it up. This was a 1,5 hour round trip drive that I did not anticipate and was through heavy morning rush hour.

DONALD W. 
Évaluation :
5

there was only one person working at the time and it made it hard for her to process all the customers at the same time. She did an excellent job and was very professional and personable. would gladly do business with her at this facility anytime.

Michael R. 
Évaluation :
5

Great Team! Thank you :)

Wayne H. 
Évaluation :
5

Excellent service, great experience, good job!

Jan C. 
Évaluation :
4

Debbie was very helpful and knowledgeable and gave excellent attention and customer service

Jeffrey K.  |  Expérience générale 
Évaluation :
5

Debbie was wonderful, professional, went above and beyond the extra mile. She smiled and handled all of our concerns that were successfully met.. She needs a raise for being such an awesome face for U-Haul. You definitely need more people like her.

KATHY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Allow for pickup at the location closest to the customer

RUTH B. 
Évaluation :
4

The girl working the desk was very well versed in her job. She was short on help and still got the job done. She was very professional.I would hire her tommorow!.

PETER R. 
Évaluation :
5

Receive text from U-Haul Callback Team offering 10 % off on Tow Dolly . Asked if I wanted to discuss - Replied Yes ...Did not get any further communication , paid full price.. I am in their system, used them for many moves MI-TN-NM-CO-NM- KS- IN TOWN ETC. I DID RESPON WITH IN 2 HOURS OF 1ST TEXT..NO REPLY FROM U-HAUL...Location people are EXCELLENT in all my dealings--Corporate people oh I forgot its the COVIDS fault..LOL!!!

RICHARD S. 
Évaluation :
5

Everything went perfect and staff was super nice.

Theresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

All employees so friendly!

TUSHAR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR I. 
Évaluation :
5

Everyone's very helpful

GARY B. 
Évaluation :
5

Customer service was friendly and helpful.

Yvonne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanne P. 
Évaluation :
5

Christopher was awesome.

CURTIS M. 
Évaluation :
4

Everything was fine. Friendly staff. Truck drove nice. No issues.

Jacqueline F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIWAN SINGH B. 
Évaluation :
5

The staff at this location are a pleasure to work with.

DAVID S. 
Évaluation :
5

Excellent customer service! The young man verified the returned equipment and was polite and respectful.

WILBERT O. 
Évaluation :
4

multiple attempts were made to collect $ for an additional day of rental which placed multiple holds on our checking account which caused some financial challenges. initial charge was ok plus one additional charge would have been acceptable. 3 additional holds were also made.

WAYNE D H. 
Évaluation :
5

Can't think of anything to improve, this Uhaul location has been great to deal with. Easy and quick check-outs and check-ins in my experience, staff are friendly and responsive, and I really like that that they open early in the morning.

Gary L. 
Évaluation :
4

'No contact app' does not make it easier. Went online on PC to complete order, then was directed to online 'confirmation' process prior to pickup. almost through that and it was actually asking me to choose products for a new rental. Went to site and tried to use app again to pick up. Finally had to go inside as app wouldn't work. If not for the real people working at this site I would have rated 1 star since 0 is not an option. Moving is stressful. I was pissed. The young man at the counter was a life saver. Then upon return, after hours, your return app told me to place the key in the key return box, which was no where NEAR where the app directed. Was there an hour looking for the box, on hold for 30 minutes with Uhaul, finally hung up and had to drive back over in the morning. VERY inconvenient, keep your offices staffed because without them (young lady this morning also was very professional and pleasant) I will stop using UHaul.

HELEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna J. 
Évaluation :
5

The young lady that assisted me was very helpful and made my transaction very smooth. I was very impressed with the equipment and interaction. Jason K

HICHAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES H. 
Évaluation :
5

An excellent expetience; very professionally handled.

WILLIAM S. 
Évaluation :
5

I had previously went to a location on southern by Unser in Rio rancho and had a horrible experience! But this store was totally the opposite! Everyone was so friendly, my trailer was ready and the paperwork was so easy! She hooked up the trailer and took time to make sure it was secure and made sure all our questions were answered and we were on our way. Drop off went just as smoothly! What a great team you have at this location, they could really teach others a thing or to!

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

They were very helpful knew what they were doing. If I asked a question the were fair and knowledgeable.

WENDY S. 
Évaluation :
5

Just have more little trailers for rent locally , they are very practical Very helpful staff Thank you Patricia

PATRICIA G. 
Évaluation :
5

Everyone was friendly and courteous!

MICHAEL T. 
Évaluation :
5

thanks a million!

Margarita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA L. 
Évaluation :
5

Great service, upbeat employees, easy pick up and drop off

Evan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luciana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAUREN D. 
Évaluation :
5

Friendly and good customer service. In and out quickly

ALFREDO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN T. 
Évaluation :
3

The truck did not run well and had difficulty starting multiple times. When I made Uhaul aware of this the young women's response was “yah we had trouble starting it.” … Are you kidding me?! Also, truck gas tank was not full. We put only 27 miles on the truck and as per contract I Filled the gas tank up prior to returning. It took 9 gal which means the truck would've only gotten 3 miles to the gallon. Which obviously is not the case. When I inquired about this I was told there is approximately a 3 gal variant from them filling it to the “full line” at pick up to the actual gas pump shutting off when tank is actually full. REALLY!!! Where is the integrity in those business practices?! Will Not be renting from this location or recommending UHaul..

LEROY G. 
Évaluation :
5

Great experience.

MARIO T T. 
Évaluation :
5

The entire staff was very helpful and easy to speak with. Merci.

JEFF A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Everything was spot on. No improvement required.

Manuel H. 
Évaluation :
5

Danielle was awesome! Renting a uhaul is not my idea of having fun but Danielle made the process painless and enjoyable!!

ANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
2

The parking lot was completely dark including the area that was sectioned of for drop offs. It took me and U-HAUL customer service nearly 30 min to find the drop off box for the keys. Could not find it due to the pitch black parking lot.

CHRISTOPHER T. 
Évaluation :
3

Desk people didn't give accurate information

JENNIFER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Don't change a thing

Taylor L. 
Évaluation :
5

The young woman behind the counter with short hair I think her name is Debbie or some thing was juggling two phones and helping customers and had a super positive attitude even though I had the wrong location she welcomed me to switch my number to that location and I was super impressed with all the work that she does their

Chalkboard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
1

Inspect your equipment better. My trailer had broken leaf springs and caused a tire to come apart, not only putting my family and I in danger but also making us lose a day and making me take another day off! I will never use any u-haul again!

Glenn R. 
Évaluation :
5

The awesome folks who work at this location are always super friendly and really helpful!

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
5

Don't charge unreasonably. I observed that you charged two gallons of gas for 6 miles travel. No one expect such kind of charges!

ENDESHAW H. 
Évaluation :
5

The employees were helpful and friendly.

SAMUEL J R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY B. 
Évaluation :
5

We had great service, equipment was well maintained and the salesperson experience was perfect. The sales girls offered solutions to our questions regarding future rentals and equipment types. The store front was excellent and clean too, nice inventory. We will also let all of our new neighbors in the new subdivision and contractors, know of services and items available at this store for our local needs and friendly staff.

ALEXANDER A. 
Évaluation :
5

Very personable staff!!

FURMAN K. 
Évaluation :
5

None. The experience was very good.

Kent W. 
Évaluation :
1

Idiots working there, including the manager. We reserved a 5x5x10 spot, went in and took 20 minutes to complete the required documentation and had to give it to the guy Rey. No idea what he typed into the computer the first time. Then we go to our assigned unit and it has a lock on it. I call the office and the manager ask me if I was behind on my payments????From paying you the monthly fee and a lock until I drove to the unit somehow I got behind???100 % idiots and I know there are smarter people at home drawing Biden's unemployment checks so you don't have a lot of choice for smart people

Kenneth B.  |  Premières impressions 
Évaluation :
3

Your trucks are horrible and unsafe. I will never rent from you again. The truck was dirty the sun shade was all dusty. The mirrors are pathetic and unsafe, leaving a blind spot where I twice almost turned into another lane believing the lane was clear. Yes you can adjust the mirrors but who are you kidding? The adjustment system is not good and is in fact limiting. I had to lean forward and look at both mirrors to ultimately ensure nobody was coming, because the original premise that the mirrors provided such good coverage was in fact false. Haven't you all been sued enough for that fact? Not sure why you haven't upgraded these vehicles given the simple inexpensive safety technology available. Why can't you put a camera in the back to enhance safety? Why are the seats horrific in terms of comfort and the inability to adjust them, plus there was nothing written to let me know what the MPG of my vehicle prior to getting on the road. Finally why were there no side cup holders on the door panel thus freeing up room in the extremely small main dashboard? I am going to look at your competitor's vehicles and I will use them instead because your vehicles are both outdated, unsafe and you simply don't want to invest in simple cheap safety technology. The actual location where I picked up the truck was fine, they discovered that I had wanted a different type of trailer to haul my car so they quickly found one but the (new) guy had forgotten to put the dolly in the truck, so he really hadn't prepped the vehicle in my estimation. I discovered this important piece was missing when I did my pre-inspection. The young lady at the trailer pickup (different location) was outstanding, she offered to hook up the trailer to truck and she did it expertly, she then realized that one of the chains was damaged so she had her maintenance team fix the chain. Overall she was very helpful, professional, and truly skilled and she said she loved her job which

FRANCISCO G. 
Évaluation :
5

We ended up having to rent a vehicle and car dolly to tow my car back to Denver after my transmission went out in a road trip. I was so stressed out and Debbie was EXTREMELY helpful and kind. She made the process as painless as possible and her empathy was greatly appreciated.

KERSTI M. 
Évaluation :
5

N/a

Mekdes M. 
Évaluation :
5

Of many U-Haul rentals over the years, hands down this one was the best experience for check out and check in EVER! Deb was amazing, efficient, and professional. Fastest out and in.

CRAIG K. 
Évaluation :
5

Not a thing. They were so helpful.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
5

Friendly customer oriented staff with a clear desire to make your moving experience better makes this location perfect. Keep up the good work Chellsie Lucier, Catherine Brusuelas, Racer Beckett and the rest of the staff at this location!!

Lawrence N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY R K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daryl F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
4

They do great work here Very friendly staff Very attentive to the customer

RICKY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K. 
Évaluation :
5

Absolutely the BEST customer service experience I've ever had at a uhaul.

Andrew L. 
Évaluation :
5

Friendly, timely, efficient. No improvements necessary!🙂

Joseph Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giacomo M. 
Évaluation :
4

Wonderful staff...very good value.

Robert B. 
Évaluation :
5

Not a thing..very satisfied will use again

GLADYS C. 
Évaluation :
4

This location where we were able to pick up the truck saved our move because it was nearly ruined by the man working at the location 412 FRONTAGE RD NE STE A rented our truck to someone else 1,5 hrs after our scheduled pick up time. John, the man at this location, then proceeded to blame me for not being at his location right on time. He lied and said that uhaul reservations must be met exactly at the pick up time. I think he is unprofessional and misrepresents uhaul.

ALLARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Your staff is by far the best I've dealt with at any uhaul location. Keep up the good work!

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chiquita Y. 
Évaluation :
5

Clean exterior of truck

James V. 
Évaluation :
5

Service was friendly, fast, and thorough. This U-Haul location is excellent and I highly recommend it!

thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR S. 
Évaluation :
5

Equipment was ready for me, team was helpful, and I was in and out extremely quickly. Appreciate it.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M.  |  Premières impressions 
Évaluation :
4

Thank you for supporting our BSA Scouts Troop 417

OSCAR S.  |  Premières impressions 
Évaluation :
5

Great experience

FRY S.  |  Premières impressions 
Évaluation :
4

misleading 5x10x12 where 12 foot is the height. whocan stack to 12 foot? also had a mouse trap device in the unit which was gross

linda v.  |  Expérience générale 
Évaluation :
5

Debbie and Chelsee were the best customer service we have ever had. So kind and helpful in every way. Hang onto these 2 incredible ladies.They both are smart and hard working. Made it so easy for us! Thank you!!

kimberly c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon b.  |  Premières impressions 
Évaluation :
5

Customer service was great! Friendly staff!!

Travis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANIDA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H.  |  Premières impressions 
Évaluation :
5

Could not ask for anything better.

John M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea y.  |  Expérience générale 
Évaluation :
2

Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.

Ellis W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD T.  |  Expérience générale 
Évaluation :
5

All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.

julisa g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenille A.  |  Expérience générale 
Évaluation :
1

It was very stressful using uhaul for our move. Wouldn't recommend

Pamela E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph b.  |  Expérience générale 
Évaluation :
5

very pleased!!!

kathleen b.  |  Expérience générale 
Évaluation :
5

We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.

Louise C.  |  Expérience générale 
Évaluation :
5

Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.

Kam B.  |  Expérience générale 
Évaluation :
5

Don’t know the name of the kid that helped us but he was freaking awesome

Joseph P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Premières impressions 
Évaluation :
3

I didn't realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn't helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.

Marc S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orren F.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

gwen h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith S.  |  Expérience générale 
Évaluation :
5

Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.

Esther B.  |  Expérience générale 
Évaluation :
5

great, everything great.

Esther B.  |  Premières impressions 
Évaluation :
5

Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.

scott h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELLA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M.  |  Premières impressions 
Évaluation :
5

The GM made it very easy to move in. The guy who was on was also very helpful

Corrado R.  |  Premières impressions 
Évaluation :
5

Wonderful Experience!!!

Daniel W.  |  Premières impressions 
Évaluation :
5

Great staff! 😊 Thank you!

Wayne H.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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