Le client n'a pas laissé de commentaire.Guy J.
Customer Reviews for U-Haul Moving & Storage at Rio Rancho
Pour nous contacter
Rio Rancho, NM 87124
(N of Sara)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ryan L.
Le client n'a pas laissé de commentaire.Jonathan W.
Great service and quick response. I was checked in less than 5 minutes and was sent on my way. The check in system is great with the hand held devices. Assistant was very quick, helpful, professional, and performed a great job for the company. Merci.Joseph D.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.GRACE S.
Everything went very well. The young lady who was there was very professional and pleasant.allan B.
Le client n'a pas laissé de commentaire.Zabrina J.
Le client n'a pas laissé de commentaire.Patrick R.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.Paul O.
Le client n'a pas laissé de commentaire.RONALD U.
They are always friendly.... We will always come back to this location.Charles A.
Le client n'a pas laissé de commentaire.Noah C.
Le client n'a pas laissé de commentaire.Stan M.
The gentleman that checked us out when we returned the uhaul was extremely nice and got us taken care of without a long waitMarci H.
The person I worked with at the Rio Rancho store was Debbie. She was professional, efficient, knowledgeable and friendly. Thank you, U-Haul, for employing people like Debbie, and that you, Debbie!PHILIP R.
Friendly stuff, fast service. In and out. Definitely recommend and rent again here.Arnoldo F.
Unfortunately my move became a very stressful when the â€œcheck engineâ€ light came in a few miles down the road. The entire time I was moving I was concerned that the engine was out of oil or was going to start to overheat! I knew this was the only truck available in all of Albuquerque this weekend and so I continued the packing and unloading but I put off driving the truck to the other side of town to pick up a dining set and now I will need to rent another truck another day.Adam A.
Great experience. Will rent from you again. Merci!Scott K.
Le client n'a pas laissé de commentaire.FRANCES T T.
Don't do anything different, staff was very courteous and knowledgeable.Eric S.
Le client n'a pas laissé de commentaire.TODD B.
Le client n'a pas laissé de commentaire.brandon b. | Premières impressions
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Brandon B.
The service there is of the utmost quality!!! It's fast, effective, done in a very respectful way. I will definitely be back.Celine W.
Nothing. No improvements needed at all. The team member, Racer was extremely professional, patient with me and he definitely can be rhe perfect mentor and role model to others in the business. I will definitely use this location again in the future if ever necessary. Great Job Racer and U-haul!!ðŸ˜ŠðŸ˜ŠðŸŒŸðŸŒŸðŸŒžðŸŒžðŸ'ðŸ'EMMA G.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Patricia N.
I reserved a 20' truck which said it was available on your website (after calling to inquire if there was a 26' truck available) and the associate told me the inventory online is what is available for renting but then someone called me after I reserved to let me know that a 20' truck was not available and so that I'd be getting a 17' truck. Overall through, all the agents were extremely friendly and professional and I had a good experience working with all of them!ANTONETTE P.
Awesome staff. Very knowledgeable and extremely helpful. Equipment in perfect shape.Scott F.
Customer service was great! Friendly staff!!Travis S. | Expérience générale
Le client n'a pas laissé de commentaire.Jerilyn P.
Le client n'a pas laissé de commentaire.YANIDA G. | Premières impressions
Please explain charges better. Van says on the side 19,97 $/day and my total charge for about 5 hrs. was 43,00 $SUSAN Z.
Le client n'a pas laissé de commentaire.Nicole L.
First thing is if a customer needs to extend a rental and they quick it online and it says that another family is waiting for the rental and they need to call the location they should still have the option to extend it or do something about it instead of having to call in. Second thing is they should have more people to answer the phone at the location or the 1-800 call center. I waited on hold over 30 minute 2 times that I tried calling to inform the store that I needed the rental longer. Third thing is the location to train their employees better to fully explain all the rules of the rental when you pick it up. I slowly learned the rules through different people because not one person gave me all the information. Even though these are criticisms and things didn't flow smoothly. I do have to admit that when I explained everything to Starcraft when I return my rental they did a great job on understanding and making it right.Andrew A.
Excellent service à la clientèleFRANK G.
Le client n'a pas laissé de commentaire.Greg H.
Le client n'a pas laissé de commentaire.GREGORY E.
Le client n'a pas laissé de commentaire.Christine L.
Le client n'a pas laissé de commentaire.Robert H. | Premières impressions
Everything was professional and quick service in and out. Just breeze.JAMES S.
Excellent service.MARY H.
Awesome customer service!! Very friendly people and so helpful, highly recommend and will use again just because of the staff, thankschristine G.
Le client n'a pas laissé de commentaire.Rich R. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy H. | Premières impressions
Our rental pickup location was changed from what we choseWilliam L.
Le client n'a pas laissé de commentaire.Joel S.
Le client n'a pas laissé de commentaire.David S.
Very efficient, knew what I needed, and had me on my way quick. MerciKIRK H.
Le client n'a pas laissé de commentaire.Dolores J.
Could not ask for anything better.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.MICHAEL P W.
Well the ladies in the morning were chipper and pleasant and this guy was so quick and smiled the whole time people you rockMary M.
Hidden fees, trick (gimmick) fuel policy.. I wouldn't rent from here.. I live 8,6 miles from this location.. I made maybe 6 round-trip travels.. thats 81 miles? they charged me for approx 81 miles round-trip.. so double what my mileage should have been... Sure.. gimmick.. next time I'll go to a competitor.. From my overall experience here in Albuquerque, it certainly fits the image of trashy Albuquerque and I would have expected no less.. Thanks.Jeffrey W.
Le client n'a pas laissé de commentaire.CONRAD M.
Le client n'a pas laissé de commentaire.GAYLE K.
Le client n'a pas laissé de commentaire.KIT F.
Le client n'a pas laissé de commentaire.Henry M.
fix the reservation system, if I reserve a truck ahead of time I expect to be able to pick up the truck at that location on reversion day. it was especially difficult as I was the only one moving so I had to load and unload the car transport to get to the location 40mi away whereas the location I reserved it at I could have walked to and been able to load the truck and go back and get the auto transport and load the vehicleRichard R.
Everyone was nice and very helpful.Samuel N.
Le client n'a pas laissé de commentaire.Irving B.
I called to try to clear up a mistake. Instead I was lied to and attacked. Received a call from the actual manager who just made excuses for this employee, sugar coated everything, and never actually addressed the problem or was an adult and admitted that her employee was VERY WEONG. Place is a bunch of convicts or thugs all working together, covering for each other and killing the Uhaul name. I WILL NEVER BE BACK TO THIS LOCATION, AND WILL THINK LOOOONG AND HARD BEFORE ever renting or using Uhaul again. Don't appreciate doing business with people who lie and steal from me!!!!Marcy K.
Zach was one of the most professional, straight forward, and helpful employees I've ever encountered. He made my rental experience easy, answered all my questions and got me on the road within minutes. Big high-five to him and the team here at this location.. Thank you!Myron C.
This is the best uhaul provider that I have used. That is why I have used them multiple times.Robert B.
Le client n'a pas laissé de commentaire.TRAVIS W F.
Thank you for great serviceJennifer C.
Just keep up the great workROBERT W.
Great experienceTERESA C.
Le client n'a pas laissé de commentaire.Craig L.
Le client n'a pas laissé de commentaire.Jose P.
This U-Haul has really changed for the better. New Management new people all with positive attitudes and very easy to deal with.Steven S.
Le client n'a pas laissé de commentaire.BRIAN B.
No improvements needed. I consistently use this location because everything is always great. The employees roll with problems that occur outside of their control, such as when the system goes down or the hardware doesn't work. I wanted a smaller trailer to rent but it wasn't available at this location, so I chose a bigger size that they did have available just because I always have a positive experience at this location, so wanted to always go back, rather than where the smaller trailer was available about 5 minutes drive further.John C.
Le client n'a pas laissé de commentaire.Terri G.
Le client n'a pas laissé de commentaire.Leticia R.
Trailer did have some mud on it, but it did not interfere with operation. The team working at this location are absolutely top notch! I was assisted at all times by both of the clerks. Turn it was a breeze. All paperwork I needed was emailed to me, which is very convenient.James B M.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.JOHN G.
I'd the 20-foot plug-in cable with your brake lights left and right as a signal what is City this is a cityTROY S.
No recommendations. Overall experience was great.Ivan B.
very nice peoples and understanding of my needs. Thank You and be safe. Shuford Jackson.Shuford J.
Pricing is a little over board. Thought it would be cheaper using u-haul to tow my vehicle but turned out to be more expensive than going with a tow service. Would recommend better pricing or bundle deals to save people money.MARCOS L.
Le client n'a pas laissé de commentaire.Joe L.
Le client n'a pas laissé de commentaire.DAVID C D.
Very courteous serviceEloy A.
Le client n'a pas laissé de commentaire.Joseph P. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon K.
I would almost say nothing. They are as friendly, and helpful as anyone could want.MAURY H.
Keep up the good work and the superb customer servicePatrick W.
Le client n'a pas laissé de commentaire.Joshua U.
Le client n'a pas laissé de commentaire.GREGORY L.
The management at this location is great! Everyone is always professional and very helpful.Sidney M.
Le client n'a pas laissé de commentaire.andrea y. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon T.
Moving is never fun but this experience went very well, will rent again.Cynthia W.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.Timothy B.
The employees messed up my contract so badly that I'm being charged over 1 800 $. I will never recommend you haul to any friend or family member for a move.Stasia H.
Le client n'a pas laissé de commentaire.Mike R D.
Le client n'a pas laissé de commentaire.KAREN C.
I originally thought I'd be getting trailer from the San Mateo location. Nevertheless, it worked out ok. Merci.Paula B.
Thank you for all your help!Scott M.
Excellent security - plus Clean - plus limited access - plus Turned unit in with the major amount of month left - no refund - super major minus when I had rented for over a year. Takes overall rating way down and I will relate that to anyone needing storage - could have been excellent.Ellis W. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph P. | Premières impressions
Le client n'a pas laissé de commentaire.DONALD T. | Expérience générale
All I gotta say is the staff has gone above and beyond to help me although I couldn't pay for my storage they still went above and BEYOND they were kind enough to ask the people who bought my storage when it got auctioned if they could return my baby pictures and important papers and they did. THANK YOU YOU ALL ESPECIALLY THE UHAUL STAFF & GOD BLESS.julisa g. | Expérience générale
Le client n'a pas laissé de commentaire.Tenille A. | Expérience générale
It was very stressful using uhaul for our move. Wouldn't recommendPamela E. | Premières impressions
Le client n'a pas laissé de commentaire.ralph b. | Expérience générale
very pleased!!!kathleen b. | Expérience générale
We stored our items here for 7 months and was very impressed with this facility. The staff were all very helpful and friendly from the time we moved in, until the time we moved everything out. Best storage facility we ever used. We will definitely come back if we need to store our stuff again.I did not get the names of everyone who helped us, but everyone we met were exceptional.Louise C. | Expérience générale
Only problem we had was it wouldn't let us upload pictures to check out via the uhaul app. This meant we couldn't do contact- less check out, but the employee in the office who helped us was friendly and very helpful.Kam B. | Expérience générale
Don’t know the name of the kid that helped us but he was freaking awesomeJoseph P. | Premières impressions
Le client n'a pas laissé de commentaire.Michael T. | Premières impressions
I didn't realize when i rented the new unit, that it was in the back. The guy who helped me Nathan, really wasn't helpful as in regards to many different things, the GM there is fantastic. If I have to deal with again, ill wait till I talk to the GM to move me in.Marc S. | Online Move In
Le client n'a pas laissé de commentaire.Kara R. | Expérience générale
Le client n'a pas laissé de commentaire.Orren F. | Premières impressions
Le client n'a pas laissé de commentaire.gwen h. | Expérience générale
Le client n'a pas laissé de commentaire.michael K. | Premières impressions
Le client n'a pas laissé de commentaire.Judith S. | Expérience générale
Very friendly staff and easy to get in and out to sort things. Great added bonus to moving, it helps ease the transfer from one home to another with the storage space.Esther B. | Expérience générale
great, everything great.Esther B. | Premières impressions
Le client n'a pas laissé de commentaire.levi a. | Expérience générale
Didn’t want to give me a break when I was laid off so I moved to a cheaper storagejoseph s. | Expérience générale
Great experience no complaints very professional and helpful ...I like the fact that I was Acknowledged and that I would be tended to shortly. Manager on duty was hands-on tending to customers and making sure the staff was well-informed. When the manager did not have an answer she was ready to get one from other resources whether it be on her computer or on the phone. That was by definition A leader taking charge helping her staff as well as the customers. I also have to mention the woman tending to the storage area, every time I was there she was always busy cleaning and just being pleasant to the customers . U-Haul is very fortunate.Richard F. | Expérience générale
Chelsea at U-Haul Moving & Storage at Rio Rancho was great. She went above and beyond to assist with our storage needs.scott h. | Premières impressions
Le client n'a pas laissé de commentaire.CARMELLA R. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen M. | Premières impressions
This facility is clean, well stocked with products needed, the staff are helpful and friendly, and it is very secure.Alicia F. | Expérience générale
Great customer service!AARON R. | Expérience générale
Very well run gived MISS Chelsie manager a raiseruth h. | Expérience générale
Le client n'a pas laissé de commentaire.miriam f. | Expérience générale
Did not like being forced Dolly and pads because they were in the entrance of the truck. Also did not like that I had to buy a new kind of lock because my big Master Lock was not good enough because it wasn't round. I also one week before picking up my truck had to change sizes I called the 800 number and was told no problem upon arriving to pick up my truck I was told that I could not have the larger truck for the date needed. I had to either take the smaller truck for date scheduled or return bigger truck early basically take it or leave it. 800 number need to communicate with local staff.Michael V. | Premières impressions
The GM made it very easy to move in. The guy who was on was also very helpfulMarc S. | Premières impressions
Le client n'a pas laissé de commentaire.Juan C. | Expérience générale
Le client n'a pas laissé de commentaire.scott m. | Expérience générale
Helpful employees.Vicki Jo T. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL B. | Expérience générale
Very satisfied with facility.Robert F. | Expérience générale
Always helpful!RICHARD H. | Expérience générale
Great service fast and friendlycory t. | Premières impressions
Merci!Amanda P. | Expérience générale
Okterry o. | Expérience générale
The best uhaul facility I have ever used. Staff is friendly and helpful, storage units are clean and fairly priced. Would highly recommend this location.Cindy L. | Expérience générale
Very pleased with the facility.Eric S. | Expérience générale
Staff was great and the facility was very clean. Units were in great shape.Joshua M. | Expérience générale
The General Manager, Chellsie Lucier, is a Very Knowledgeable, Professional, and Caring Manager who ensures all Customers Concerns are taken care of. The Facility was Very Clean and Organized.Tobias B. | Premières impressions
Friendly and helpfulCelia P. | Expérience générale
Great servicePAUL B. | Premières impressions
Wonderful Experience!!!Daniel W. | Premières impressions
This storage helped and ensure my stuff was safe I used them for a year. Thank you U haul.terri k. | Expérience générale
Always have a good experience when using them!! All there very friendly and courteous.Christine F. | Expérience générale
The staff was very helpful and attentive And the process was incredibly smooth and efficient. I had one issue with the online and email rent notifications that was avoidable but otherwise no issues.Miguel L. | Expérience générale
Wish you had a veteran appreciationterry o. | Premières impressions
Was just right for our storage needs.nancy d. | Expérience générale
They are always awesome....would definitely recommend!!karen lee d. | Expérience générale
Excellent service, freindly staff very pleasedThomas N. | Expérience générale
Easy and affordableMiguel L. | Premières impressions
NaKirk H. | Expérience générale
Merci!scott m. | Expérience générale
Very pleased with service!belda a. | Expérience générale
This was a very nice and well maintained storage facility! The staff was great and helpful!john g. | Expérience générale
Staff was very friendly and accommodating to our needs. Very reasonable rates and no concerns with security of our valuables.Aaron V. | Expérience générale
A quick and smooth process. Friendly and efficient staff. Clean storage unit. Very happy with our choice of facilitySean R. | Premières impressions
Responsibility to load vehicle on the auto hauler was trust upon me they didn't want to be liable??? Was penalized for drop off at wrong location I clearly told them where I was going. Not good!JOSEPH H. | Premières impressions
Great customer service, very friendly and helpful staff.alfred p. | Expérience générale
Efficient place would recommendJon C. | Expérience générale
very helpful and friendlyCindy H. | Expérience générale
I needed storage until I could find a place to live and they had many selections that suited my needs. Thanks U-Haul!alfred p. | Premières impressions
the staff was very helpful and the unit was clean.alyssa m G. | Expérience générale
very friendly and effecientCindy H. | Premières impressions
The young lady that helped me was very sweet and pleasant to work with, everything went well. Thanks RichRich R. | Premières impressions
Staff was very friendly.ELSIE B. | Expérience générale
The staff at this facility were always sweet and helpful. Really far above average customer service. The facility was clean, safe, and well lit. Quite satisfied.elizabeth w. | Expérience générale
I'm not just saying this.....the staff was really friendly, helpful and professional. George MaxwellGeroge M. | Expérience générale
Great staff! 😊 Thank you!Wayne H. | Réservation
Awesome customer service!ronald m. | Réservation
Customer service seems like a lost art, but not here. These people rock! They have the best people working at U-Haul! Hands down.Mary G. | Expérience générale
Good placeJeffrey M. | Expérience générale
All was good.Jeffrey M. | Réservation
Staff was professional and courteous. They were great!Janice B. | Réservation
It was a great experience. Very helpful and friendly staff!Jennifer B. | Réservation
Highly responsive and efficient. Professional and courteous.Frank S A. | Réservation
greatDominic G. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.