Customer Reviews for U-Haul Moving & Storage at Roosevelt Blvd

Évaluation :

5

Customer Service was Great and Expedient.

Évaluation :

5

Very good customer care

Évaluation :

3

Counter staff was great. The truck didn't sound good. The mobile checkin didn't work so I had to go to the counter anyway.

Évaluation :

4

?

Évaluation :

5

Oui

Évaluation :

5

Pleasant staff

Évaluation :

3

Despite placing an order a week ahead of time and having it confirmed, upon my arrival, there was no utility dolly with my order. This was extremely inconvenient as we were moving a stove. At least UHaul removed it from my bill, but that was a very important item to be missing!

Évaluation :

2

The milage out on the paper was wrong i was prompted to take a picture, upload it and correct it on the link that was texted to me. I did this and they still incorrectly charged me for tbe wrong mileage. Dissatisfied.

Évaluation :

5

The customer service was very good. Instructions during pick up and drop were very clear. The staff was very nice.

Évaluation :

3

My rental only had a 1/4 tank of gas Drove a few miles literally and had to go to pump. With ac running gas burns fast Each rental should have at least 1/2 tank minimum And all rentals should be clean The inside had Gatorade bottle on the side of seat. A crumpled cup and dried spills in back of van

Évaluation :

1

rent a van when I return the van they ask me for money if not I need to wait when they have time. The van price 53 and I need to give 10 dollar that what they call tip if not I need to wait a one never go there again

Évaluation :

5

Vehicle was cleaned but check engine light start to flash then it stayed on the whole rental, when I arrived to pick up at 9:45 location open at 10 no one was there had to start rental online then 45 minutes later at 10:45 someone was at location they open late and i lost that time and movers were waiting on me. Called hotline and they were trying to say I made last minute reservation as if it was my fault location open late. Will like to get that $50 reservation guarantee as I lost time waiting and worried that truck might shut off or stop working due to check engine light flashing then staying on.

Évaluation :

4

Add some chairs, at least two, for customers waiting for the clerk. That would be nice!

Évaluation :

2

Deliver the service expected such as a receipt, having merchandise on hand (site is too large to not have any furniture dollys), attitude of representative.

Évaluation :

5

It was a wonderful time with you guys 😊

Évaluation :

4

I had a self checkin but the location was not working on my phone so I had to speak with a cashier and was told I needed to pay upfront which was not true. The location eventually began working then everything went well.

Évaluation :

5

There were no issues. My truck was ready as scheduled. The cab was being wiped down just prior to me taking the truck and my return was smooth and easy.

Évaluation :

1

My first time and the worst experience I have!!!!

Évaluation :

1

When I returned truck I was told to put keys under seat and they would check me out and send a receipt in 10 minutes. It has now been been 3 days and I have still not received a receipt. On top of that I was charged more money than what I agreed too and have no idea why because again still no receipt. 2 days ago I wrote an email and guess what no fucking response. So overall complete shit experience and I want to know why I was overcharged and in all honesty for all the bullshit I'd like a fill refund but that would mean someone would actually have to do their job and respond to me

Évaluation :

5

It extremely good and in the reach of every American and immigrants. before coming to U-Haul, I was excepting that it would be very expensive and there will be hidden charges but when I used it, I used it like my own vehicle and returning were more easy. I will just suggest for 1st user to familiar with U-Haul app. that how to use? otherwise it extremely good and I will rate it 5/5.

Évaluation :

4

Make sure that the drop off directions are accurate via the app or online. The guy cleaning the trucks not only yelled at me telling me “NO, NO, NO OH MY GOOOD THESE PEOPLE DONT'” never finished his statement but that was rude and I told him so and about the directions his response was “um no” rude ruined a otherwise perfect experience

Évaluation :

3

Open more longer hours

Évaluation :

5

Good service

Évaluation :

5

You to me have everything covered, i appreciate your service...

Évaluation :

1

Employee at the counter was almost impossible to understand. I had to ask him to repeat himself constantly and STILL did not understand what he was trying to say. The vehicle I rented was not in good shape and the tire maintenance light was on the entire time I was driving. The employee I returned the vehicle to was shambling as he walked and appeared to be under the influence of narcotics. He also had problems communicating.

Évaluation :

3

Very dissatisfied with the fact that my location was changed due to lack of equipment, causing me to have to drive well out of my way. And to make matters worse, your online app is below average at best. In part, I had to update my credit card information which I did via your app, but the app would not register the update. It showed my updated card info but kept declining the pending charge. This went on for about an hour (into my rental time) only to EVENTUALLY update and finalize my reservation. I only hope that i am not, in any way, held responsible for the underperformance of your system or else I will pursue further action. UNACCEPTABLE

Évaluation :

4

The steering wheel/seats where pretty dirty. Just had an overall sticky feeling to it.

Évaluation :

5

Sales person was extremely helpful and knowledgeable.

Évaluation :

1

Employees where disrespectful towards each other …nobody wanted to do your job overall experience was a complete 0 worst customer service ever

Évaluation :

5

Everything was perfect all around

Évaluation :

1

General Manager Mohammad was very ignorant and rude ! Unhelpful during a hard time and disrespectful.He needs to be retrained and moved to another location

Évaluation :

3

trailer was a 6x12 but did not know the ramp and door was a lot smaller !! went to pick up mower but would not fit!! brought it right back but was still charged full price after 2 hrs there and back! and not able to use !!

Évaluation :

5

U-Haul has some great people who care

Évaluation :

2

Employees were arguing and using profane language

Évaluation :

4

S.O.

Évaluation :

3

It was fine. there are closer locations that are just as nice, and easier to get to for me. I only went to this one because you are apparently having an epic supply shortage, and so I HAD to go to this location.

Évaluation :

5

Fast accurate friendly staff, extremely professional and it couldn't have gone any smoother IMO. Highly recommend

Évaluation :

2

Employees seemed rush and spoke inaudibly at times. It was hard to fully understand what was required of me

Évaluation :

5

Continue the kind good work for your customers by always showing respect, politeness,to all of the customers for better working relationships.

Évaluation :

1

I got charged more then once and after giving my card information at this place not long after my card was used in multiple places this is no coincidence

Évaluation :

5

100 degree work day and AC didn't work!!!

Évaluation :

1

I was promised a discount and this location then did not follow through on it. The truck was also dropped off over night, and not cleaned, so when I picked it up there was rice spilled all over the back. I cleaned it up, and was still charged a cleaning fee at the drop off location for somebody else's mess.

Évaluation :

5

Bien

Évaluation :

1

We order a large truck and they got our orders mixed up and gave us a small truck not fair at all had to make an extra trip

Évaluation :

3

For everything I needed help with they told me to contact corporate customer support.

Évaluation :

5

The gas is half 1/4 But the paper says is in 3/4. Is error. Please correct my invoice as end rental agreement.

Évaluation :

5

Everyone was so friendly and helpful. I had the best experience and will definitely recommend to my friends.

Évaluation :

4

A return confirmation of van. I had to call to get a receipt for the van return. I had used the van for 1 hour and 17 minutes but did not get confirmation about my returning van. Called to make sure U-Haul acknowledged my return.

Évaluation :

5

I just want to say that every associate at this location was very helpful and polite....Keep them all!!

Évaluation :

4

While the location was good, I was not happy with the self-serve app. It did not upload my picture of the gas gauge, and I ended up having to put in more gas than I left with. Plus, I have yet to get a receipt.

Évaluation :

5

Provide more Vans/ trucks on weekends when demand for your vehicles is very high. There was no vehicle when I came to pick one. I had to make reservation and wait some hours before one was available

Évaluation :

5

Pickup location changed three times, the final time on the day of pickup. I showed up at the second location and saw a CLOSED sign on the door. I was then directed back to where I started from. Driving in the City of Philadelphia is no breeze.

Évaluation :

5

All Good

Évaluation :

3

Prices to high

Évaluation :

5

I like Uhaul family at roselvert boulevard because it’s clean , convenient and climate controls

Évaluation :

1

They was very nasty to me every single time

Évaluation :

5

La persona que me atendio fue muy efefficiente.muy profesional.

Évaluation :

5

Worker Katherine and the rest of the staff were friendly and helpful.

Évaluation :

5

Nothun bad abt it

Évaluation :

5

Mahamed Store Manager Was Great And The Workers And The Cleaning Lady Very Friendly

Évaluation :

5

The Uhaul team here at the Roosevelt boulevard is a positive and enjoyable crew to interact with!! They all have positive attitudes and will help you with anything you need assistance with at the drop of a dime!

Évaluation :

5

Muy Buenos tratos

Évaluation :

5

I had a great experience with u haul and I would recommend them to anyone !!

Évaluation :

5

The lady who helped us in the office was very friendly. She explained everything to us in detail and answered any questions we had.

Évaluation :

4

Very understanding and friendly employees. This location was great.

Évaluation :

5

It was nice and ok

Évaluation :

3

This facility has a Epidemic of ricebugs all over it's all over the facility on every floor I had to move out because my storage unit was full of those bugs and they were all on my boxes and inside of some of my boxes so I had to move

Évaluation :

5

Very helpful people

Évaluation :

5

Staff was extremely helpful in every aspect of my rental experience

Évaluation :

5

I really feel good going to this location. The staff at this location are very friendly and helpful, fast and efficient.

Évaluation :

5

Everything went smoothly. The lady was in the counter was excellent.

Évaluation :

1

The people here were rude and unkind. They really know how to make a tough situation worse. They were so unkind that I didn't want to speak with them anymore. While I was there people were complaining and calling customer service as well as giving them a negative review. They don't know what customer service is at all.

Évaluation :

5

great people

Évaluation :

5

I had no worries awesome team

Évaluation :

5

Everyone I don’t with her courteous did an excellent job I

Évaluation :

2

People have no clue how to be respectful clean and honest employees. The counter manager was great but everything leading to that sucked

Évaluation :

5

A lot less painful than I thought great staff great a place I would recommend anyone to go

Évaluation :

5

Employees were very friendly and helpful. The storage unit was always clean.

Évaluation :

1

The whole establishment is a joke.I took the liberty and reported them to the better business bureau. It was my pleasure to bad mouth those uneducated, poor mannered males that work at that site. I was given a very hard time while attempting to hold a reservation in place that was actually made by the 3101 Read Lion site while I was on the phone. I was turned away twice and the fact of the matter is I had rented storage space. My company had contracted them in the past and so 7750 has lost our business. I will email every corporate site in the North eastern region about the service. Unfortunate that the public has to be subjected to such poor service.

Évaluation :

5

Representative was very accommodating and understanding! She really made my experience amazing!

Évaluation :

5

The personnel at 7500 Roosevelt Blvd must have a great Manager because all were courteous and helpful and very cool

Évaluation :

4

The storage unit was fine. My truck rental sucked! You told me to pick it up at 9 in a different location then selected, the business didn't even open until 10am!! There were no clear instructions on how to get the rental before the business opened through the lock box. You need to be clearer and make it easier for your clients. Moving is stressful enough!

Évaluation :

3

The problem I had was I not being reimbursed for the balance of the month after cleaning out my unit. I paid for a month and left after only using the unit for one week and was charged for the whole month. That's an unfair policy.

Évaluation :

5

Awesome, friendly, & attractive staff!

Évaluation :

1

they had my drop off time at 5pm which i was there at 5:07 and they were locking the doors . they had no idea of my storage unit still having a lock from a previous customer. ive had four paid movers who were on a time frame their selve and they made it my problem. if i was 7 minutes late i still wouldnt be able to access my storage due to the lock. so the workers had attitudes and then i paid an extra 100 to not have to worry about next month payment and in order to switch lockers ive had to come out of pocket again. and then the email i recieved shows the drop off time at 9pm thats so foul and wrong. they take your cash and cash app you they also done all my transaction on the computer and today they tooken an extra 100 dollars.

Évaluation :

5

The facility is very clean and smells normal no bad odors. The staff was friendly and helped me with every question I had. They were patient and took their time to explain everything.

Évaluation :

5

Great bunch of employees who were very helpful . Great customer service! 30 mai 2021

Évaluation :

5

Great place

Évaluation :

3

En esa locación hay una joven afroamericana que honestamente no tiene idea del concepto servicio al cliente... muy mala experiencia con ella ... lo demas es exelente

Évaluation :

5

Es bastante cómodo y muy buenas atenciones. Gracias por tan buen servicio.

Évaluation :

4

Have redeemed past bad experience.

Évaluation :

5

They are very nice and understanding people they are very helpful very responsible with your things

Évaluation :

5

I felt that u-haul is protect my storage and make sure clean in hall. I like it.

Évaluation :

5

theyve been extremely helpful and very professional

Évaluation :

3

The pricing was pretty steep. The first staff members were very brief and a bit rude, but on the day of closing the staff were polite. The facility was clean and convenient.

Évaluation :

4

Staff needs to be better able to explain to new customers how to properly access the the facility.

Évaluation :

5

They employees there were very helpful, thank you very much!!

Évaluation :

1

Let me start with. You guys cost of me a lot of money and aravation. Moving to a new place is already alot of stress on the day of the move. And because the place i was renting from my storage and u-haul truck. I lost my time slot to move in to my new place and had to pay extra to move in after hrs. Lost my deposit on a moving company because i wasnt able to get there in time. And still have to hire hands to move after hrs. And to put the icing on the cake. I wasn't able to move in to my new place till the 5th was told that i had to pay my $218 for the whole month for storage on the 2nd and will not see any of that money back even though i was moving out on the 5th just 3 days later. I've been a repeating customer for year. And rented from you guy for the past 2 almost 3 years. If this how you treat long and Loyal pay customers that pay everything on time. Then i will never be using you guys again.

Évaluation :

5

Staff is amazing ! Definitely went out of the way to help me, place was clean, would recommend to others

Évaluation :

5

Very helpful staff!! Great customer service!! Everyone at the facility was helpful and gracious!! Thank you for a wonderful experience

Évaluation :

2

I paid every month on time. I was moving out before next payment. I had to leave two mattress for junk man to pick up. It was labor day weekend. They called me before I had a chance to call them and said you need to get mattresses out by Sunday or charged for another month. Well could not get junk guy till tue. That was only2 days after my payment was paid.. They charged me for the whole month for a lousy 2 days.and it was a holiday So dont expect any money back if you have to move before payment I will deal with a small business for storage than uhaul they say climate control it is not and i had the biggest storage and could of went somewhere else and got alot more space i paid 186 for a 5x10x10

Évaluation :

5

My storage rental with U-Haul at this particular location was great. Always cleans and the associates that work there are friendly, attentive & helpful.

Évaluation :

3

My biggest problem was the mice infestation, I had mice droppings all over my furniture and covering the floor. I would recommend uhaul storage but definitely will warn others about the mice infestation.

Évaluation :

5

Todo bien gracias

Évaluation :

3

too many late fees made it all worthless

Évaluation :

5

Entire staff helpful and quite courteous.

Évaluation :

1

Your manager Mr. Mohammand is a monster. He is very much incivilized and a valain. His attitude instituted against me about a week ago were very aggressive and inhuman. I am not going to explain in detail of what actually happen but I view his action against me and a friend that day to be dehumanizing. I have already consulted my lawyer concerning this issue. If he didn't discard my photo he took that day and if I see it anywhere he will bear a serious legal consequences. The company is good but your branch manager is an evil monster and a very much barbaric idiot that's why I moved out of your storage.

Évaluation :

5

The staff was friendly and I felt safe with how creative they were with safe distance, everyone had to wear masks and the slides they made to send & receive paperwork...

Évaluation :

5

awesome experience using U - Haul

Évaluation :

5

Everything was great. Would recommend. However, id like to suggest to have more staffing there on Saturday mornings! Long wait time

Évaluation :

5

I had my unit for several years and have no complaints and never had an issue,

Évaluation :